Removing the Limits to Knowledge Sharing - Use

of Global Networks

Charlie Malone, CSM/14“New Ways of Working”

Http://sww.global-networks.shell.com/forums/networks/dispatch.cgi/hse

What is Knowledge Sharing?

What do we have in place?

How well is it working?

What do others have in place?

Knowledge Sharing is an organisational culture that encourages a free exchange

of expertise, experience and understanding

What is Knowledge Sharing?

Knowledge Sharing is a recognition that knowledge is one of the few resources

that can increase in value as it is shared

Why do we need Knowledge Sharing?

Success in business today will depend on whether we can effectively capture our collective knowledge and expertise

globally, and apply it wherever it is needed locally, to ensure that new

technology can be implemented faster, learning curves climbed quicker, and

business opportunities realised sooner than our competition...

KNOWING WHO CAN BE AS GOOD AS KNOWING HOW

Global Networks

Centres of Excellence

Global Consultants

What do we have in place to help us become a knowledge sharing

organisation?

Global Networks

Global Networks are web-based discussion forums for asking

questions, seeking solutions to problems, imparting knowledge and

sharing successful practices.

– Venture and Project Realisation

– Competitive Intelligence– Benchmarking– Knowledge Sharing – Human Resources– Procurement– EP Commercial

Global Networks (ctd.)

– H,S & E – Wells– Surface– Sub-surface

Four technical and seven cross-business networks:

Why Common Interest Networks ?

SEPTAR

• Better understanding of “real” OU issues and the people involved

• Access to know how and

• experience in the OU’s

• Better focussing of technology development

PDO (OU)

• Quicker resolution of OU problems by preventing “re-invention of the wheel”

• Provides access to expertise beyond current establishment (supports RTL effort)

• Rapid awareness of group best practices

There is something for everybody

INDIVIDUAL

• Personal performance

• Personal development

• Enhanced network

• Recognition from peers

• Influence

• …….. Next Job

GROUP

• Allows more optimum allocation of resources without physical relocation

• Supports a Learning Organisation by practically developing staff competencies

L&D

• Understanding of “real” OU competence gaps

• Learning material based on OU case studies

I already have my own personal network …..

I Know

MYNETWORK

I Know Who to Ask

I Don’t Know Who to Ask

GLOBAL NETWORK

ME

Lost opportunity

Personal networks under leverage the available know how

Business Areae.g. project managemente.g. materialse.g. processe.g. operations

I use my e-mail to get help ….E-mail Forum

Q A2

• Provides four different solutions• Consensus decided by an individual• Input restricted to “designated” experts• No consistent capturing of issues,

solutions and knowledgeable persons

• Provides one “peer reviewed” solution• Consensus built by experts• Input from experts and other sources• Allows issues, solutions & knowledgeable

persons to be captured for re-use

A1+

A1++

A1+++ ANSWER

A forum creates and captures more value than e-mail

A1

A4A3

“other”

Q

Q

QQ

A1++++

A1

I use my e-mail ….

E-mail Forum

e-mail is more expensive and restrictive than Forums

• Email attachments are expensive & size is restricted

1 MB Attachment $ 25

2 MB Attachment $ 50

> 2 MB Attachment Can’t be sent

Access to your personal folders when away from the office network connection can be very slow

• If you keep everything in your inbox …

And all your sent items ...

• Files are transmitted to Forums “free of charge” and can be VERY large

1 MB Attachment No charge

2 MB Attachment No charge

> 60 MB Attachment No charge

If you can access the SWW your files are there, at Internet speed

• Files don’t clutter up your hard drive or your network drive allocation

I have no time …..

The CINs make better use of your time

CIN

So what IS your role?

• Get an account and learn the content and basic navigation through the AVF tool (your Hub Coordinator can help)

• Sign up for the “General Alerts and Queries” area (allowing e-mail notification)

•Assist in answering queries where you can help. Ask for help (through your own queries) when needed

•Connect to the subject area forums that fit your focus areas: Get to know the Subject Area Focal Point for that area, and any focal points in your OU

Top 20 Most Admired Knowledge Enterprises

1. Buckman Laboratories2. General Electric3. Hewlett-Packard4. Arthur Andersen5. Cisco Systems6. Microsoft7. Ernst & Young8. Xerox9. Nokia10. World Bank

11. Skandia12. Intel13. IBM14. Andersen Consulting14. Lucent Technologies16. BP Amoco17. Siemens18. 3M19. Shell20. PriceWaterhouseCoopers

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