RENAULT BUSINESS PROMISE FLEET CUSTOMER GUIDEFor Epyx 1Link users

THE RENAULT BUSINESS PROMISE

YOU TOLD USWE LISTENED

BECAUSE THE WORST PART IS THE WAITING PART.

AVAILABILITY OF PARTS WITHIN 24 HOURS

WHEN YOU NEED IT FAST, ASK FOR THE IMAGINATIVELY NAMED - PIT STOP SERVICE.

SERVICING120 MINSPIT STOP

SCREENWASH, BULBS & BLADES

FITTING THROWN IN(NOT LITERALLY.)

During scheduled dealer servicing.

A SPECIALIST VEHICLE DESERVES SPECIALIST TREATMENT FROM A,YEP YOU’VE GUESSED IT, SPECIALIST.

SPECIALIST

BUSINESS

NETWORK

SO YOU CAN KEEP WORKING... IF YOU REALLY WANT TO.

BE PREPARED FOR A CONVERSATION WITH A REAL HUMAN BEING.CONVERSATION WITH A REAL

DEDICATEDCUSTOMER SERVICEHOTLINE & ONLINE

WELL, IT’S ONLY COURTEOUS.

COURTESYVEHICLE

ON REQUEST, WE DO THE WASH N’ VAC, AND PUT THE FRESHNESS BACK.W A S H

FREE

BECAUSE A CLIENT RELATIONSHIP IS THE LAST PLACE WE’D WANT A BREAKDOWN.

COVERAA

3 YEARS

BUZZWORDS THERE – THREE, YEAR AND WARRANTY.

WARRANTY

YEAR3

LIKE

LIKE

4CAR 4 CAR. VAN 4 VAN.

THE WORDS ‘PICK UP VAN’ ARE HEREBYBANISHED FROM YOUR DIARY... FOREVER.

WITHIN 20 MILES (10 MILES IN URBAN AREAS)

FREE COLLECTION AND DELIVERY

NO ROUND-A-BOUTS NO U-TURNS.

FOR EVERY VEHICLE IN THE FLEETGUARANTEEDDELIVERY

DATE

LESS THAN

72HOURS BOOKING LEADTIME

OR, FOR ALL YOU NON-HOUR FANS, THREE DAYS.

2 > 3

NEW PARTS DISCOUNTS AND OIL PRICINGThere is now one universal minimum parts discount rate for fleet customers using

1Link at 10%.

PARTS DISCOUNTS

MAXIMUM OIL PRICES PER LITRE

The Fleet Parts Discounts is from 1st July 2010 and applies only to customers

using the 1Link system.

HIGH MILEAGE SERVICE PROGRAMME - NEW ‘INTERIM SERVICE’All customers who cover 20,000miles or more a year can now benefit from a

lower cost Interim Service. This reduced cost Interim Service ensures that essential

safety and maintenance checks are carried out when required without unnecessary

duplication.

The labour charge for the new Interim Service is 0.9hrs compared to a full Renault

Service at 1.3hrs.

• Applicable to all vehicles registered from 1st July 2010

• Is offered to any customer who travels approx 20,000 miles a year or more

• Interim Services are carried out at 1st, 3rd, 5th... service intervals

• A full Renault Service is then carried out at 2nd, 4th, 6th... service intervals

• The High Mileage Service programme is optional

• Labour time for the new Interim Service is 0.9hrs*

• The Renault Service Commitment website and 1Link will include Interim

Services as an option from 1st July 2010

*Not including additional parts labour.

1LINK SYSTEM “LOCK DOWN” OF SERVICE AND REPAIR TIMESA major development of the Fleet Service Commitment is that service and repair

times will be ‘locked down’. This will ensure you receive transparent and consistent

pricing and simplify and speed up your authorisation process.

Renault Dealers will be unable to request authorisation where the

‘Labour Rate ’ is greater than the applicable Fleet Service Commitment band rate

for that Dealer.

Fleet Service Commitment parts discount “Lock Down”

Fleet Service Commitment parts discounts will also be locked down. Dealers will be

unable to request authorisation where the parts ‘Discount %’ is under the minimum

Fleet Service Commitment rate of 10% discount.

Fleet Service Commitment Oil Data “Lock Down”

Fleet Service Commitment Oil prices and sump capacities will also be locked down.

Dealers will be able to request authorisation where the ‘Unit Cost (£)’ is greater than

the Fleet Service Commitment Oil Price.

“Free Fit” Items

Under Fleet Service Commitment the following parts will be “Free Fit” with no

labour charges if carried out as part of a service:

• Front and rear wiper blades

• Screen Wash

• Exterior bulbs

No “Environmental Charges” will be invoiced.

The objective of the Renault Business Promise is to provide our business customers

market-leading levels of customer service; giving you confidence in the quality of

our range and reduced cost of ownership.

The Programme can be split into 2 elements:

FLEET SERVICE COMMITMENTFleet Service Commitment applies to all fleets and contract hire companies using

the 1Link system. The objective of the Fleet Service Commitment is to provide

complete visibility and predictability on routine servicing and repair costs. A list

of operations covered is provided in Appendix 1 and is also available on the new

Renault Service Commitment web site www.renault-servicecommitment.org

BUSINESS CUSTOMER COMMITMENTThe Business Customer Commitment will provide class leading levels of service

with 3 years guaranteed mobility.

OBJECTIVE OF THE RENAULT BUSINESS PROMISE

FLEET SERVICE COMMITMENTThe major elements are:

• Competitive labour rates• Competitive parts discounts• Fixed oil sump capacities and competitive prices• New high mileage service programme for high

mileage customers• 1link System “Lock Down” of service and repair times

and maximum labour rates• “Free Fit” Items – screen wash, blades and bulbs

LABOUR RATES AND BANDSA maximum fleet labour rate has been established in 3 labour bands. These

maximum labour rates are administered and invoiced through your 1Link system.

The fleet labour rates apply only to business customers using the 1Link system.

MAXIMUM FLEET LABOUR RATES 2010

Band 1 £49.00Band 2 £55.00Band 3 £62.00 The fleet labour rates by dealer can be viewed by dealer on the 1Link site or at the

new Renault Service Commitment web site www.renault-servicecommitment.org

* Note Northern Ireland = Band1

SCOTLAND

ENGLAND

NORTHERNIRELAND

UNITED KINGDOM

London

Band 1

Band 2

Band 3

Band 1

WALES

Aberdeen

Dundee

Edinburgh

Glasgow

Newcastleupon Tyne

Middlesbrough

HullLeeds

Manchester

Norwich

Ipswich

LeicesterNottingham

Coventry

Preston

Liverpool

Stroke-on-Trent

Birmingham

Gloucester

Southend-on-SeaOxford

BrightonBournemouth

Southampton

Bristol

Swansea

Plymouth

Swindon

IRELAND

DublinBaile Atha Cliath

CardiffCaerdydd

E n g l i s h C h a n n e l

N o r t h S e a

Code DescriptionMinimum

Fleet parts discount 2010

1 Fast moving competitive and service parts 10%

2 Fast moving mechanical parts 10%

3 Fast moving body parts 10%

4 Fast moving accessories & professional products 10%

5 General accessories 10%

6 Engine and gearbox parts 10%

7 Major units 10%

8 Documentation and equipment 0%

ENGOIL6 ACEA A3/B4 GRADE 10W-40 £6.00

ENGOIL7 ACEA C3 GRADE 5W-30 £6.75

ENGOIL8 ACEA A3/B4 GRADE 5W-40 £6.75

ENGOIL9 SOLARIS DPF 5W-40 £7.50

4 > 5

CUSTOMER COMMITMENT

The Business Customer Commitment will provide class leading levels of service

with 3 years guaranteed mobility. The key elements of this are:

1. You’re Covered - Warranty 2. Guaranteed Mobility3. Transparent Pricing4. Minimal Downtime5. First Class Service6. Specialist Dealer Network

1. YOU’RE COVERED - WARRANTY 3 year new vehicle warranty

• All cars (except Laguna, Espace and Koleos) benefit from a 3 year/60k mile (2

year unlimited mileage) warranty, whichever comes first.

• Laguna, Espace, Koleos and all LCVs benefit from a 3 year/100k mile (2 year

unlimited mileage) warranty, whichever comes first.

2. GUARANTEED MOBILITYFrom the moment an order for a new Renault vehicle is placed, you can be

confident that Renault will keep you mobile to continue your business for the next 3

years with a car-for-car, van-for-van offer.

Guaranteed delivery date

The Dealer will agree a handover date with you based on the vehicles

delivery leadtime.

Should it not be possible to achieve the handover date, then the Dealer will provide

you with a vehicle (from the day following your agreed handover date).

The following conditions apply:

• Vehicles must be registered within 28 days of the arrival at a Dealership.

• The Customer Order is for a vehicle, which is yet to arrive at a Dealership.

• New product ordered within the first 3 months of launch is excluded.

• All non Renault factory conversions are excluded.

• Any non-standard specification or left hand drive vehicles are excluded.

• Direct Supply Vehicles are excluded.

Like-for-like replacement vehicles

It is a testimony to the high levels of quality now offered by the Renault product that

the break-down levels or vehicle off-road times are now amongst the very best.

However incidents do happen so we have simplified and enhanced the support we

can provide to give 3 years of car-for-car, van-for-van coverage.

A replacement vehicle sourced by the Dealer will be provided free of charge, in the

event of:

• Warranty work over 3 hours – applies to vehicles up to 3 years old and within

mileage limitation and covers vehicle hire up to 3 days duration. This is included

in the Renault Roadside Assistance car and van provision and is not in addition

to. For any vehicle recall, separate mobility conditions may apply.

• Vehicle off the road due to non availability of mechanical parts – applies to

vehicles up to 8 years old and starts within 24 hours of the part being back

ordered.

*Excludes plip keys and does not cover vehicles immobalised through accident or

water damage.

Please consult your Dealer for full terms and conditions.

In both cases the vehicle has to be in a Renault workshop/Dealership to qualify.

Your Renault Dealer will be able to assist you with any further information.

3 Years Renault Roadside Assistance

All customers will receive 3 years cover (for a breakdown resulting from

manufacturing defect) backdated to registrations from 1 March 2010 for ease

of recognition. The AA will provide a courtesy vehicle or provide another form of

mobility, if the fault cannot be repaired at the roadside and includes European

cover and home start. Renault Roadside Assistance cover excludes non-warranty

incidents such as mis-fueling, tyres, lost keys etc.

Further information is available from your Renault Dealer or from

Renaultbusiness.co.uk.

3. TRANSPARENT PRICINGFree Fit Items

Under our Fleet Service Commitment the following parts will be “Free Fit” with no

labour charges if carried out as part of a service:

• Front and rear wiper blades

• Screen Wash

• Exterior bulbs

No “Environmental Charges” will be invoiced.

4. MINIMAL DOWNTIME“Pit Stop” Service Bookings

All dealers can provide a “While You Wait” service by appointment. Customers

requiring a quick turn around can opt for a “Pit Stop” service. This service will be

available to all customers and the vehicle, where possible, will be serviced and

returned in 120 minutes while the driver waits.

Aimed at work with duration of <2hours, and covers as a minimum:

• Routine Service*

• MOTS

• Brake pads / discs

• Wipers / bulbs / top ups

• Glass repair

• Tyres

• Air conditioning (clean/re-gas)

*excluding: cabin filter, air filter, fuel filter & spark plugs

Note that if the Pit Stop work requested will take longer than 120 minutes e.g.

service plus tyres, then you will be advised of the actual Pit Stop duration.

When making a service booking using 1Link please ensure the text box for

Additional Notes is used to request a “Pit Stop” service booking.

Figure1

<60 minute booking response time via 1Link

Booking response time is the amount of time, from receipt, that a Service Department

should take to respond to a booking request for a booking through 1Link, and this

should not exceed 60 minutes.

6 > 7

WiFi access in dealerships

To improve your waiting experience and make it more productive, free WiFi Internet

access will be rolled out across the Renault Dealer network during the second half

of 2010 (subject to availability).

<72 hours lead time for service bookings

Appointments can be booked with a lead time of 72 hours or less, and for Renault

Pro+ dealers is 48 hours. Please note that the lead time could be up to 5 days if a

courtesy car or collection and delivery is required.

5. FIRST CLASS SERVICEThe Business Customer Commitment provides higher levels of convenience for

Renault business customers:

Business Customer Contact

A service and sales business customer contact has been appointed in each

dealership. This contact will answer any queries concerning your vehicle, service

bookings and repairs. This is the Dealer Main Contact found on the 1Link site. A list

of contacts can also be found on the new Renault Service Commitment web site

www.renault-servicecommitment.org

Free collection and delivery

For vehicles up to 4 years old, free collection and delivery within 20 mile radius

will be offered to all customers. The radius is reduced to 10 miles for major urban

areas. This service is available to all customers giving 5 day booking lead time.

There may be some restrictions placed on the provision of collection and delivery by

the Dealer depending on the length of time of the operation and vehicles over 3.5

tonnes.* In these cases please use either the “While You Wait” or “Pit Stop” options.

Courtesy vehicles

Courtesy vehicles will be available to all customers giving a 5 day booking lead

time, however, courtesy vehicles may be charged for. Where possible the Dealer will

try to supply a like for like replacement i.e. replacement car for car and van

for van.*

Offer of wash and vacuum on every visit

A service wash, and a vacuum of the vehicles foot wells is automatically offered to

all business customers.

6. SPECIALIST DEALER NETWORKIn addition to the excellent service levels offered by all the Renault Dealers via the

Renault Business Promise, there are additional services available at Renault Pro+

Business Dealerships. Please consult the Renault Pro+ section of renaultbusiness.

co.uk for details of your nearest Renault Pro+ dealer.

*Please be aware there are legal restrictions on driving vehicles in excess of 3.5 tonnes.

The necessary operators licence must be held by the driver. Restrictions may apply to the

offer of courtesy vehicles if used for commercial hire. Please consult your dealer for full

terms and conditions.

At Renault, we understand that your vehicles are your most important work tool and so the RENAULT PRO+ network is guided by three main principles:

01The expertise of your advisor who has an extensive understanding of your trade

At Renault Pro+ you are dealing with professionals: all of our employees are trained with your professional needs in

mind. With their knowledge of commercial vehicles and fleet business, they are able to take care of your operational

needs and create mobility solutions tailor made for you.

02A “One Stop Shop” where all your service needs are taken care of to guarantee your mobility

Because you need to save time, all Renault services have been relocated to a bespoke centre, providing new and

used vehicle sales, after sales, finance, service and maintenance.

03The business customers promise

In order to optimise your commercial vehicle investments and to guarantee the continuity of your business, Renault

Pro+ promises to offer you:

• Specialist cars and commercial vehicles sales and after sales advisors.

• A comprehensive display of cars and commercial vehicles, including

converted vehicles.

• A large choice of cars and commercial vehicles available for test drives.

• A personalised finance proposal in under 48 hours.

• Extended Service hours for business users.

• A detailed invoice and an estimation of work time for

all repair work.

• A courtesy vehicle, most applicable to your needs.

• Maintenance and repair work up to 7 tonnes.

• Within the hour diagnostics.

RENAULT PRO+

8 > 9

CUSTOMER SERVICES

Additional Repair Cost Contribution : authorised through the Renault Network

Additional support can be claimed on premature failure for the following components through the Renault Dealer Network and therefore repair costs will be deducted at

source. The Renault Dealer network is empowered to directly authorise the following repairs:

Additional Repair Cost Contribution : Authorised through the Renault Network

Model Component Incident Age Maximum Mileage

All vehicles Brake Discs Corrosion / deep pitting 2 years 30,000

All vehicles Battery Internal failure 3 years 100,000

Additional Repair Cost Contribution : Authorised through Renault Customer Services

Model Component Incident Age Maximum Mileage

All vehicles ClutchSlave Cylinder (contamination of

clutch by oil leak)3 years 60,000

All vehicles Track Rod End Excessive Play 3 years 60,000

All vehicles Wheel Bearings Excessive Play / Noise 3 years 60,000

Additional Repair Cost Contribution : authorised by Renault Customer Services

Additional support can be requested on premature failure for the following components through the Renault Customer Services team. Repairs must be undertaken by a

Renault Dealer or Authorised Renault Repairer and therefore repair costs will be deducted at source where authorised.

Important points to note;

These items covered under Additional Repair Cost Contribution Support are provided over and above the vehicles warranty provision and as such are subject to the following

terms and conditions. Renault UK reserves the right to amend or remove any items at short notice.

Exclusions to Additional Repair Cost Contribution Support:

• Retrospective claims after the repair or undertaken by an independent repairer

• Driver abuse or overloading which has contributed to the component failure

• Contributions over the stated age and or mileage

• Emergency service vehicles (all Ambulance, Police and Fire vehicles)

• Vehicles not supplied by Renault UK Limited ( e.g. vans purchased via Renault Trucks)

Renault UK Customer Services has a dedicated team designed to ensure that we

help you.

The following is a brief outline of Renault’s Customer Services provision that

supports the Renault Business Customer Commitment.

Contact Us

Should you have an issue with your vehicle or are dissatisfied with the service you

have received from our network, please contact:

Fleet Customer Services (Leasing Companies and Approved Fleets):

Telephone: 0800 634 0509 select option 2 (Monday – Friday 10.00 – 17.30)

Fax: 01923 895101

Email: customer.services_fleet@renault.co.uk

Website: www.renault.co.uk/contactus

Please have the following details ready in order to obtain a speedy response:

• Vehicle Details.

• Registration number.

• Vehicle Mileage.

• Renault Dealer / Authorised Repairer details.

• Your contact details.

• Brief summary of the current situation.

• Contact made to date with Renault.

• Details of the assistance you are seeking.

Drivers only

Customer Services: (for end users and drivers only)

Telephone: 08000 723372 (Monday – Friday 9.00 – 17.30,

Wednesday from 10.00)

Fax: 01923 895101

Website: http://www.renault.co.uk/ownerservices/customerservice.aspx

The Renault Customer Services team has the experience to help resolve any

customer issues through quick and decisive action.

Our dedicated Customer Services team will be the single point of contact for all

issues and complaints and they will keep you up to date with progress and on any

developments.

Repair Cost Contributions and Goodwill Gestures

We will consider repair cost contributions and goodwill gestures outside the

manufacturer’s warranty period.

The team are empowered to make goodwill contribution decisions in order to

deliver a fast resolution to you and our customers.

Renault UK is committed to rewarding customer loyalty to our Dealer Network and

for this reason operates its goodwill parameters using the following criteria:

• Pro rata based on age & mileage criteria and customer loyalty.

• Vehicle is to have an up to date Renault service history.

• Vehicle not to have exceeded four years of age and or 100,000 miles.

• Vehicle repair is undertaken by a Renault Dealer or Authorised Repairer.

• Genuine Renault parts are used to repair the vehicle.

• Additional support on premature failure on specific minor components (see

additional Repair Cost Contribution grid).

Vehicle Rejections

Renault UK’s preferred route with all customer issues is to repair a vehicle quickly

and efficiently under the terms of the Renault warranty. However, Renault UK

Customer Services will consider requests for early termination of a vehicle’s

contract. Each request will be considered on a case by case basis, taking into

account vehicle age, mileage, Renault service history and warranty history.

CUSTOMER SERVICES

10 > 11

RENAULT ACCIDENT SUPPORT LINERenault Accident Support Line (RASL) will be offered as a “free added value service” to all Renault Customers through an extension to the Renault Assistance

Programme

Renault Accident Support Line (RASL) is a dedicated service with trained claim handlers that will deal with your insurance claim in the event of an accident,

giving you total support, convenience and peace of mind.

RASL provides the expertise to assist you at the scene of any accident and to subsequently help with any claim and repair work to get you back on the road

with minimum hassle and inconvenience, regardless of fault.

To benefit from this comprehensive service, please call the Renault Accident Support Line

RENAULT ACCIDENT SUPPORT LINE: 0800 085 8005

The RASL service is available 24 hours a day, 7 days a week, 365 days a year, covering the UK including Northern Ireland and the Channel Islands.

Guaranteed Benefits when your claim is handled by: RASL Other Insurance Companies

Renault Genuine parts fitted to safeguard your warranty ✓ ✗

Vehicle taken to a Renault Approved Accident Repair Centre ✓ ✗

5 year Repair guarantee ✓ ✗

Vehicle repaired to original Euro NCAP safety standards ✓ ✗

Like for like replacement vehicle* if the accident is not your fault ✓ ✗

Arrangement of a replacement vehicle if yours is written off ✓ ✗

Free nationwide recovery ** ✓ ✗

Access to a replacement car whilst your total loss claim is being settled *** ✓ ✗

Provision of a team of highly trained claim handlers to manage the claim process from start to finish ✓ ✗

* please note “like for like” is engine and vehicle size

**charges will be to your insurer on fault cases.

*** provided you are not at fault for the accident

RASL offers a comprehensive service regardless of who is at fault for an accident.

FREQUENTLY ASKED QUESTIONSWe aim to supply answers to your most frequently asked questions and we will

guide you to the relevant source if you require more detailed information.

1. What should a driver do if they require a radio code?

For security purposes radio codes can only be obtained through your local Renault

Dealer. Proof of identification and ownership of the vehicle may be required or

authorisation obtained from the registered keeper of the vehicle. Please note that

there is usually an administration fee levied by the Renault Dealer.

2. How will I be reimbursed if I am awarded a repair cost contribution?

For a seamless service, our Customer Service team will authorize and make

payment direct to our Dealer Network and our Dealers will amend the account /

invoice and administer the contribution directly.

3. What is your complaints procedure?

If you are unable to resolve an issue with your Renault Dealer or Renault Authorised

Repairer or are dissatisfied with the service you have received, our Customer

Services Fleet & Business team are here to take care of any concerns you wish

to escalate to us. Alternatively, Renault UK is a member of the Motor Industry

Code of Practice (www.motorcodes.co.uk) and so, if you remain dissatisfied after

consultation with Renault UK, you can write to Motor Codes Limited at:

New Car Code Advisory and Conciliation Service

PO Box 44755

London

SW1X 7WU

4. Will Renault UK reimburse independent hire vehicle costs outside of their

own Support Car programme?

Renault UK will always try to be flexible as possible and is happy to consider any

requests of this nature. Before reimbursement of independent hire vehicle costs can

be considered, all Renault vehicles must have a full and up to date service history

within the Authorised Renault Repairer Network and a hire company invoice must be

provided on letter headed paper to confirm the hire dates and costs.

Renault UK recommends that you familiarise yourselves with our Support Car

programme to minimize any customer inconvenience and unnecessary cost to your

business.

N.B. If a pool car is available for use, then you may feel this to be a preferable

course of action, however, please note that Renault UK cannot offer financial

assistance relating to the provision of pool cars as these are provided at the

discretion of the supplier.

5. What shall I do if I have a vehicle off the road awaiting parts supply?

Please contact the Renault Dealer or Authorised Renault Repairer who is undertaking

the warranty repair on your vehicle. The Renault Dealer / Authorised Repairer will be

able to keep your end user mobile until the part(s) that is required arrives, and your

vehicle is repaired.

6. What can you do to help resolve a repeat technical issue?

In the event that a vehicle has returned to a Renault Dealer or Authorised Renault

Repairer for a repeat technical issue, we will arrange for our Technical Support

Department to liaise closely with the Renault Repairer until a resolution is found. If a

repair cannot be executed in a reasonable timescale, we will arrange for a Renault

Technical Expert to visit the Renault Dealer or Authorised Repairer.

7. What should I do if I receive an early termination or vehicle rejection

request once the vehicle is with the end user?

In the event of receiving an early termination or vehicle rejection request once

the vehicle is with the end user, please contact the Fleet & Business Customer

Services team on 0800 634 0509 (select option 2). A decision will be made on a

case by case basis once a full review of the circumstances has taken place.

8. How can the end user secure a hire vehicle in the event of a breakdown

if the vehicle is under 3 years?

All vehicles registered from 1st March 2010 will benefit from 3 year Renault

Roadside Assistance. In the event of the vehicle breakdown*, the end user should

call Renault Assistance on 0800 085 8005 who will arrange recovery to the

nominated Renault Dealer or Authorised Repairer, if a roadside fix cannot be

executed. Renault Assistance will then arrange the delivery of a hire vehicle for a

72 hour period. However, if repairs have not been completed following the initial 72

hour period, then the Renault Dealer or Authorised Renault Repairer will keep the

end user mobile or extend the car or van hire to minimise inconvenience.

*Breakdown cover excludes non-warranty related incidents such as misfueling, tyres,

lost keys etc.

Please contact your Dealer for full details.

12 > 13

APPENDIX SECTION APPENDIX 1 Continued

Appendix 1 Operations covered in Renault Fleet Commitment

PRODUCT JOB DESCRIPTION

Brakes Replace Front Brake Pads

Brakes Replace Rear Brake Shoes/Pads

Brakes Replace Front/Rear Brake Discs

Clutch Replace Clutch

Cooling Replace Radiator

Cooling Replace Water Pump

Electrical Replace Rear Lamp

Electrical Replace Starter Motor

Electrical Replace Headlamp

Electrical Replace Alternator

Electrical Replace Front Fog Lamp

Electrical Replace Rear Stop Lamp

Electrical Replace Mirror Glass

Electrical Replace Wiper Blades

Electrical Replace Battery

Engine Replace Turbo

Exhaust Replace Exhaust Components

Heater Plugs Replace Heater Plugs

Service Related Renew Brake Fluid

Service Related Renew Cabin Filter

Service Related Renew Timing Belt

Service Related Renew Spark Plugs

Service Related Renew Coolant

PRODUCT JOB DESCRIPTION

Service Related Renew Air Filter

Service Related Re-Charge Air Con System

Service Related Renew Auto Trans Fluid

Service Related Air-Con Clean

Service Related Renew Accessory Belt

Service Related Renew Oil & Filter

Service Related Renew Fuel Filter

Servicing Renault Service Time/Distance (Including High Mileage Programme)

Servicing Gold Silver Bronze Servicing

Servicing Core Service

Suspension Replace Shock Absorbers

Suspension Replace Front Wishbone(s)

Transmission Replace Gaiter(s)

Transmission Replace Driveshaft(s)

Wheel Bearings Replace Hub Bearing(s)

W A S H

FREE

ON REQUEST, WE DO THE WASH N’ VAC, AND PUT THE FRESHNESS BACK.

THE WORDS ‘PICK UP VAN’ ARE HEREBYBANISHED FROM YOUR DIARY... FOREVER.

WELL, IT’S ONLY COURTEOUS.

A SPECIALIST VEHICLE DESERVESSPECIALIST TREATMENT FROM A,YEP YOU’VE GUESSED IT, SPECIALIST.

SO YOU CAN KEEP WORKING... IF YOU REALLY WANT TO. NO ROUND-A-BOUTS NO U-TURNS.

SPECIALIST

BUSINESS

NETWORK

DEALERS

FREE WiFi IN

SELECTED

BECAUSE A CLIENT RELATIONSHIP IS THE LAST PLACE WE’D WANT A BREAKDOWN.BECAUSE THE WORST PART IS THE WAITING PART.

AVAILABILITYOF PARTS WITHIN 24 HOURS

WWW.RENAULTBUSINESS.CO.UK OR CALL 0800 731 7066

LIKELIKE4CAR 4 CAR. VAN 4 VAN.

WHEN YOU NEED IT FAST, ASK FOR THE IMAGINATIVELY NAMED – PIT STOP SERVICE.

THE RENAULT BUSINESS PROMISE

LESS THAN

72HOURS BOOKING LEADTIMEWARRANTY

YEAR3

BUZZWORDS THERE – THREE, YEAR AND WARRANTY.

COVERAA

3 YEARS

COURTESYVEHICLE

FREE COLLECTION

AND DELIVERY

SERVICINGBE PREPARED FOR A CONVERSATION WITH A REAL HUMAN BEING.

DEDICATEDCUSTOMER SERVICEHOTLINE & ONLINE

120 MINSPIT STOP

FOR EVERY VEHICLE INTHE FLEET

YOU TOLDUSWE

LISTENED WITHIN 20 MILES (10 MILES IN URBAN AREAS)

GUARANTEEDDELIVERY

DATE

OR, FOR ALL YOU NON-HOUR FANS, THREE DAYS.

During scheduled dealer servicing.

SCREENWASH, BULBS &BLADES FITTING THROWN IN

(NOT LITERALLY.)

TRUST US TO KEEP YOU MOVINGThe Renault Business Promise is for business users only.

53767_003_FleetNews_July.indd Pg1 Mundocom UK 02/07/2010 13:17

THE RENAULT BUSINESS PROMISE

Although every effort has been made to ensure that the information contained within this brochure is as accurate and up to date as possible, Renault U.K. reserves the right to modify its models without notice, including their characteristics, specifications, equipment and accessories. Brochures inevitably become out of date or inaccurate in some respects, in that such characteristics, specifications equipment, or accessories may be changed after the publication date given below and can differ from the descriptions given. It is therefore necessary to check with your Renault Dealer before purchasing any product that the characteristics, specifications, equipment or accessories of the vehicle on order are as advertised. Publication date July 2010.

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