Page 1 of2

theoNE > ln The Know > Who's Puttins the Customer First?

Who's Puttiftg the Customer First?

Store 540 Mattesonl i i, ' l:r: Associates: Angela Flack and Lyinstte Vanderlenter

I had the pleasure of meeting Angela, as well as another associate, Lyr

Handbags department. I was treated so well and all of the assistance i

Lynette showed me made me feel like there are still some very nice Sa

These ladies took the time to help me use certain coupons, find items

other items so I could get the correct prices. Ailthe while, they shower

friendship and laughter, which truly made my shopping experience an enjoyable one. t left the store withand a good feeling in my heart. These ladies are truly professionals in their business. l 'd l ike to thank thenenjoyable experience. I have never had such an enjoyable experience. I commend them on their work eththe store, and I will definitely look forward to seeing these two smiling ladies. Thank you.

Store 61 PortlandAssociate: Jennifer RubensteinJennifer was excellent at customer service. We were visiting from another state arof time to shop. She was attentive and asked questions to understand our needs,purchasing several items in different departments because of Jennifer. She madecare of as we shopped, and even helped with getting our purchases shipped to ostate. lt was exceptional customer servicel

hftne.//h^nlnn ehqrp^^i-t nnm,/ciioolTLpf)ne/TnTlreT{nnrxi/Dqoec/\tr/hnrc-Prr++ino-fhp-/1rrctnm A/tennl {

Fw: Fashion Fair - Flack, Angela Page I ol

Fw: Fashion Fair

Alanis, Liz

Mon 5/11/2015 10:23 AM

Deleted ltems

ro:Flack, Angela <Angela.Flack@bonton.com>,

Liz AlanisASM Human Resources Manager/CosmeticsCarson Pirie Scott #540300 Lincoln Mal lMatteson, lL708 747 5400 ext 4040Email Liz.Alanis@bonton.com

From: Amy Hi l l iard < ahi l l iard@fashionfair .com >

Sent: Monday, May 11,2015'10:4'l AMTo: Chris Thomas; Katrese Kirk-Watson; April lvory; Bowen, Joyette

Cc: Alanis, Liz; Er ica SimsSubject RE: Fashion Fair

Ail,

This is EXCELLENTI! Please resend photos as I couldn' t pul l them up.

Angela and Team, we salute you! l

My best,

Amy Hi l l iard

-----Original Message-----From: Chris ThomasSent: Monday, May 11,2015 9:00 AMTo: Katrese Kirk-Watson; April lvory; Joyette Bowen

Cc: Alanis, Liz; Erica Sims; Amy HilliardSubject: RE: Fashion Fair

Team this is super FANTASTICII We real ly appreciate your support and results!

Enthusiastically,CT

https://outlook.office365.com/owa/?viewmodel:ReadMessageltem&ItemID:AAMkADM... 6ll2l20

Fw: Fashion Fair - Flack, Angela

Fw: Fashion Fair

Page I ol

Alanis, Liz

Mon 5/11/2015 8:23 AM

ro:FlacK Angela <Angela.Flack@bonton.com>;

Talk about a job wel l done!! !

Liz AlanisASM Human Resources Manager/CosmeticsCarson Pirie Scott #540

"?"9"9".1_nsgh lYrellMe!19:.9r..',1!.708 747 5400 ext 4040Email Liz.Alanis@bonton.com

From: Chris Thomas <cthomas@fashionfair .com>Sent Monday, May 11,2015 B:59 AMTo: Katrese Kirk-Watson; April lvory; Bowen, JoyetteCc:Alanis, Liz; Er ica Sims; Amy Hi l l iardSubject: RE: Fashion Fair

Team this is super FANTASTICII We real ly appreciate your support and results!

Enthusiastica lly,CT

-----Original Message-----From: Katrese Kirk-WatsonSent Monday, May 11,2015 7:13 AMTo:Apri l lvoryCc:Alanis, Liz; Chris Thomas; Erica SimsSubject: Re: Fashion Fair

Congratulat ions Angela and teaml Angela toolnmy chal lenge during training to se_l l what you have and focus oncolor. These results show the strength of a Counter Manager that refuses to let the current climate deter herl Thankyou.

Katrese

Sent from my iPhone

Jrttps://outlook.office365.com/owa/?viewmodel:ReadMessageltem&ItemlD:AAMkADM... 6ll2l20

Fw: Fashion Fair - Flack, Angela

> On May 10,2015, at 10:55 AM, "April lvory" <aivory@fashionfair.com> wrote:

> Hel lo Liz,

Page2 o1

> Thanks for all your help at the event! You truly have a great team at your store. I know Angela should be veryproud of her self as she really had high expectations and wanted to produce a grand event for her clients. I goaledthe event at $'1.2 (ly 694 with Angela's stretch goal of $1.5. The event ending number of $1.8 is the results of adetermined Counter Manager. I applaud Angela and look forward to more events at Carson's Matteson! l I at tachedsome pictures from the event.

> Carson Pirie Scott #540

> 300 Lincoln Mal l

> Matteson, lL

> 708 747 5400 ext 4040

> Email Liz.Alanis@bonton.com> <WP_20150509_001jpg >> <WP_20i50509_007jpg>> <WP_20150509_019jpg >> <WP_20150509_0'12 jpg >> <WP_20i50509_024jpg >> <WP_20150509_03'l jpg >> <WP_20150509_02Bjpg >> <WP_20150509_033jpg>> <WP_20150509_035jpg >> <WP_20'l 50509_029 jpg >> <WP_20150509_022jpg>

April lvory

Sent from my Windows Phone

From: Ala nis, Liz < mAij.te:.l,izAlA nis@ bonton.co m >Sent:5/9/2015 9:58 PMTo: Apri I lvory < mai lto:a ivory@fash ionfai r.com >

Subject Fashion Fair

$1800 Angela and El len rockedl:)

Liz Alanis

ASM Human Resources Manaqer/Cosmetics

https://outlook.office365.com/owa/?viewmodel:ReadMessageltem&ItemlD:AAMkADM... 6ll2l20

Event Fashion Fair - Flack, Angela

Event Fashion Fair

Page 1 o1

Alanis, Liz

Sat11/28/2015 9:25 PM

To:Flack Angela <Angela.Flack@bonton.com>;

cc:Fitz, Rene < Rene.Fitz@bonton.com>;

Thank you for a successful event during Black Friday. You picked up a 5700 to ly and were up +t53%.

Your great and events we should revisit a few more for Fashion Fair to eat away at our deficit for theyear Too bad Apri l was not here to share.

Liz AlanisASM Human Resources Manager/GosmeticsCarson Pirie Scott #540300 Lincoln MallMatteson, lL7O8 747 54OO ext 4O4OEmail Liz.Alanis@bonton.com

Jrttps://outlook.office365.com/owa/?viewmodel:ReadMessageltem&ItemlD:AAM}:ADM... 6ll2l20

Re: Arden gift 540 - Flack, Angela Page I of2

Re. Arden gift 540

Alanis, Liz

Tue 8/1 1/201 5 5:00 PM

To:Ernest, Jeanne < Jeanne.Ernest@ ElizabethArden.com >;

ccFlack, Angela <Angela.Flack@bonton.com>;

Thanks Jeanne we are very proud of our team.

Liz AlanisASM Human Resources Manager/CosmeticsCarson Pirie Scott #540300 Lincoln MallMatteson, lL7Oa 747 54OO ext4O4OEmail Liz.Alanis@bonton,com

From: Ernest, Jeanne <Jeanne. Ernest@ El izabethArden.com>

Sent: Tuesday, August 17,2015 12:59 PM

To: Berry, Joanne; Cintron, Vanessa; Alanis, Liz; Adams, Robin

Cc: Mlodoch, Susan; Washington, Amel ia; Flack, Angela

Subject: Arden gift

TO A11... . . .

The Elizabeth Arden gift promotion has been a bit challenging - but not for the followinqstore who hove alreodv achieved aift qoal.

ConHratulations to:Yorktown: Goal 5tt,628 / TY actual5L2,162Edens: Goal 59,994 /TY actual $t0,406North Riverside: Goal 56,430 /W actual S5,83tMatteson: Goal 52,089 / TY actual $3,156

Thank you so much!

Jeanne ErnestAccount Executive

https:i/outlook.office365.comlowa/?viewmodel:ReadMessageltem&ItemlD:AAMkADM... 6l1212016

Arden - Flack, Angela Page I o.

Arden

Alanis, Liz

Wed 2/'11/2015 4:50 PM

Deleted ltems

To:Fitz, Rene < Rene.Fitz@bonton.com >;

ccFlack, Angela <Angela.Flack@bonton.com >;

Angela and Ellen have won the Prevage Palooza contest She won 5250 and Ellen won 5125Yes She Did !! !Li" eui"

ASM Huru Recourc.r Meaagcr/Corncticr

Csron Piric Sott f540

300 Liacolu Mall

Mattcson, IL5O4,{3

7O8 747 5400 c:t4040

Email Liz.Alaaio@bonton.com

.https://outlook.office3 65.comlowa/?viewmodel:ReadMessageltem&ItemlD:AAMkADM... 6ll2l20

Arden - Flack, Angela Page I of I

Arden

Alanis, Liz

Sun3/1/2015 2:50 PM

ro:Flacb Angela <Angela.Flack@bonton.com>;

Cc:Fitz, Rene < Rene.Fitz@bonton.com>;

You have made and exceeded your gift goal of 53367 in week L. You have 53260 in sales just in week1. You are out of gifts however 24 are coming to you. Please keep your aus at 560 and you wil lcontinue to trend up. Thanks again Angela for your efforts and your focus. Thank your team as well.

5107 to complete your gift goal.L.l" euti"

ASM Human Resouec Muagcr/Cosmetis

Carson Piric Scott #540

300 Liacola MaIl

Mattcsotr, IL5O443

7O8 747 5,100 ext 4040

Email Liz,Alanic@bontou.com

.https://outlook.office365.com/owa/?viewmodel:ReadMessageltem&ItemID:AAMkADM... 6ll2l20l6 /

Weekly Cosmetic Recap Beauty week - Flack, Angela Page I o

Weekly Cosmetic Recap Beauty week

Alanis, Liz

Sun4/24/2016 7:52 PM

To:Hereford, Gloria <Gloria.Hereford@bonton.com>; Widloe, Tracy <Tracy.Widloe@bonton.com>; Mattson, Heather<Heather.Mattson@bonton.com>; Flack, Angela <Angela.Flack@bonton.com>;

cc:Fitz, Rene <Rene.Fitz@bonton.com>;

Awesome Week ! So proud of all of you!!!!Great execution of Beauty week you all had some solid appointments and sharedsome great consultations driving your AUS.

Great Business !!Arden +33L% ly for the week Region +31%ly

#2 in the Region

Lauder +!3L% ly for the week Region was -3%ly+1 Region

Clinique +29% ly for the week Region +L!%ly

#5 Region

Lanc6me +24% lyfortheweek Region -4%ly#5 Region

Men's Fragrance +L7 lyfor the week Region +4%ly

#4 Region

Fashion Fair +9%ly for theweek Region -8%ly St i l l upforthemonth +L4% wecannot loose.

Only department that did not make itWomen's Fragrance -27%ly for the week Region +16

Credit for the week 28 only 4 of you need to get on board for driving credit with your business.Heather, Chandra, Reykia, El len

Let's bring it home this week for the month of Apri l . ' -$

Liz AlanisASM Human Resources Manager/Gosmetics

Jrttps://outlook.office365.com/owa/?viewmodel:ReadMessageltem&ItemID:AAMkADM... 6112120

RE: Best Numbers In Region - Flack, Angela Page I of2

RE: Best Numbers In Region

Ernest, Jea n ne < Jea n ne.Ernest@ El iza bethArden.com >

Mon 3/16/2015 4:18 PM

To:Flack, Angela <Angela.Flack@bonton.com>;

Cc:Alanis, Liz <Liz.Alanis@bonton.com>;

Angela you are on fire!!!!! Fabulous numbers.

YTD sales:Total Arden: +760/oPrevage +1200Ceramide +l92YoFoundation +83%

Thank you for all the hard work! Appreciated.

Jeanne ErnestAccou.nt Executive

ffi lllir**lar*hfu,{y.;11-708-452-4272

**:..*"-:-e--t-.i-!,9,e,1-.11::,-lyir-9r-T-.--n-tbefore print ing this email

From: Flac( Angela [mailto:Angela.Flack@bonton.com]Sent: Sunday, March 15, 2015 11:23 AMTo: Ernest, JeanneCc: Alanis, LizSubject: Best Numbers In Region

Hi JeanneJust sending you this emailto touch bases with you. And, to inform you that l just found out that mycounter has the best trend in the region for the year! ! ! !

Our gift is doing very well, and, we have doubled our percentages from last year!!! !

We are currently very low on stock in Ceramides. l f there is anything you can do to help us, we wouldgreatly appreciate your help.

Thanks againAngela & El len (THE DREAM TEAM)! l

DISCLAIMER:The information contained in this e-mail and its attachments are intended solely for the use of the individual(s) to whom it is

Jrttps://outlook.office365.com/owa/?viewmodel:ReadMessageltem&ItemlD:AAMkADM... 6ll2l20lc

Cosmetic Weekly Recap Mother's Day Week - Flack, Angela

Cosmetic Weekly Recap Mother's Day Week

Alanis, Liz

Mon 5/9/201611:18 AM

Page I o

to:Hereford, Gloria <Gloria.Hereford@bonton.com>; Mattson, Heather <Heather.Mattson@bonton.com>; Flack, Angela<Angela.Flack@bonton.com >; Widloe, Tracy <Tracy.Widloe@bonton.com>;

cc:Fitz, Rene < Rene.Fitz@bonton.com>;

Fantastic Week TEAM!!Cosmetics +t7%ly for the week Region +2%lV 2nd highest percent in the region

Most of you executed and made your weekArden +85% ly Region +20% Great job

Lauder +72%ly Region +8%Lanc6me +32o/o ly Region -t2%

Women's Fragrance +t9 o/o (On fire) The Region +5% Execution of gwp and flowers was wellreceived by our customersMen's Fragrance +L7%ly The Region+t5%

Cf inique almost there -5o/oly Region +t%ly Lets focus on our consultations and aus

Credit for the week +L\Oo/o for the week Very good.

Team we are up for the month we just need to continue to maintain our daily businessFocus on our Foundation event please make sure you are booking appointments.

Thank you

Liz AlanisASM Human Resources Manager/CosmeticsCarson Pirie Scott #540300 Lincoln MallMatteson, lL7OO 747 54OO ext4O4OEmail Liz.Alanis@bonton.com

https://outlook.office3 65.com/owal?viewmodel:ReadMessageltem&ItemlD:AAMkADM... 6ll2l20

Weekly recap - Flack, Angela

Weekly recap

Fitz, Rene

Sun 3/15/2015 9:43 AM

ro:Flack Angela <Angela.Flack@bonton.com>;

cc:Alanis, Liz <Liz.Alanis@bonton.com>;

Angle-

WOW!!! ! ! and WOOOOOW! ! ! ! !

Page 1 o

You are having an UNBELIEVABLE gi f t and your business is on Fl l l l l l l l l l lRE. Thank you to you and El lenwhat a TEAM.

Arden- +49% to LY and the Region was -LLo/o to LY. Best trend in the Region for the Year!!! !

Rene FitzStore ManagerCarson's Lincoln Mall #540708.747.5400 Ext. 4000

lrttps://outlook.office3 65.com/owal?viewmodel:ReadMessageltem&ItemlD:AAMkADM... 6ll2l20