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Rental Companion

2020

There is nothing like the freedom of the open road. Apollo RV Holidays has been helping guests make unforgettable road trip memories for more than 35 years across Australia, New Zealand, the USA and Canada. We are excited to now be in Europe along with Bunk Campers to take you on amazing adventures.

This Rental Companion contains useful tips to assist you during your road trip.

Happy travels!

Bienvenue

Bienvenido

Willkommen B E M V I N D OBenvenuto

WE L KOM G’day, mate

Fáilte Welcome to Apollo Europe

As a leading global rental company, we maintain high standards

for motorhome cleanliness. Please rest assured that the safety

of our staff, guests and the community at large is our top priority.

In line with government guidelines, we have taken extra steps to

ensure covid safety both at our depots and on the road.

Please read the information below to ensure you are aware of our

Covid Secure policies and onsite etiquette.

Preparing for arrival

We are operating a limited contact collection and returns procedure. To help make

this as seamless and contactless as possible, prior to arrival, guests should:

1. Check in online by submitting your driver details. You will find instructions on how

to do this on your booking confirmation email

2. Confirm your designated arrival time with your pickup depot. Your branch will

contact you to offer you arrival slot

3. Download the Apollo Connect App & familiarise yourself with our Vehicle

Demonstration videos and How To Guides

On arrival at the depot• Arrive at your designated time

This is to ensure we can maintain social distancing and safety for all guests

and staff

• Complete the rental documentation

Only 1 member of your group will go inside the depot to complete the rental

paperwork. For your safety, hand sanitiser, protective screens and floor

markings are in place at all locations. We will check your driving licence,

passport/ID card and authorise the security deposit.

• Familiarise yourself with your new home on wheels Get the keys to your vehicle. You can make yourself at home and ensure you

know how to use all of the facilities. A member of our team will be on hand to

answer any other questions you may have.

• Get on the open road When you are ready, depart the depot for your motorhome adventure!

Covid safety during your rental

Clean and safe All of our vehicles are deep cleaned between rentals using professional biocidal

cleaners including an anti-viral fogger machine.

On the road

Please respect social distancing and covid safety instructions when you travel and

explore in your motorhome. Campsites, supermarkets, restaurants, visitor attractions

and outdoor spaces will all have policies in place for your safety.

What to do if you get sick on the road?

If you think you may have been exposed to COVID-19 or develop symptoms whilst on

the road, it is important you:

• Contact the local healthcare department; or seek emergency medical care

immediately in the case of emergency.

• Contact your pickup branch to discuss how to return your vehicle safely for

quarantine and sanitisation.

Important Telephone Numbers

Fiat Camper Assist (Weinsberg)Roadside assistance for your Fiat vehiclee.g. breakdown, recovery, undriveable damage.

00800 3428 11117 days, 24 hours

VW Roadside AssistanceRoadside assistance for your Volkswagen vehiclee.g. breakdown, recovery, undriveable damage.

Vehicle SupportThe Apollo Connect App contains detailed ‘How To’ videos and instruction manuals to assist you with operating the facilities in your camper including the heating, hot water and gas. If you require additional assistance, please contact your pickup depot during opening hours.

Customer Service For general enquiries regarding your booking

Bunk Campers enquiries@bunkcampers.com

+44 (0) 2890 813057 Mon – Fri, 09:00-17:00

Please remember your insurance policy is valid only for the driver(s) listed on the Rental Agreement. Do not let anyone else drive your vehicle, as this will invalidate the insurance policy leaving you liable for the full costs of any damage incurred.

UK: 0800 777 192 ROI: 0800 13303939

7 days, 24 hours

Apollo Europe

hamburg@apollocamper.eu +49 40 88 366 013 Mon – Fri, 09:00-17:00Sat, 09:00-14:00

Belfast: +44 (0) 28 9081 3057 Birmingham: +44 (0) 1212 893600

Dublin: +353 (0) 1842 8842 Edinburgh: +44 (0) 1506 856182

London: +44 (0) 1403 264598 Hamburg: +49 40 88 366 013

Paris: +33 (0) 674 275 198Available during branch opening hours

Before driving your motorhome, you must:

Before Driving

TRAFFIC

If you need to drive slowly for any reason and traffic has built up behind you, pull in as soon as it is safe to do so and allow traffic to pass. (Failure to do so can result in a police fine being issued).

LOWER THE ROOF

Elevating roofs must be lowered and correctly secured.

SECURE WINDOWS

All hinged windows mustbe closed and secured.

SECURE DOORS

All doors and access lockers for gas containers and chemical toilets must be properly closed.

SECURE SEATBELTS

Ensure all passengers are wearing seatbelts.

DISCONNECT ELECTRIC HOOK UP

Remember to disconnect the electronic hook up cable and put it inside the motorhome.

TURN OFF GAS

Gas systems must be turned off and not used. (They must also be switched off while

fuelling and traveling by ferry).

REGULATIONS

When driving your motorhome, you must give consideration to all other road users and comply with all applicable road traffic regulations.

SECURE BIKES

Make sure that bikes are fully secured and that the bike rack is folded and fastened when not in use.

Campsite advice

Access to shower and toilets facilities Most campsites will open their shower and toilet facilities however,

there are a number of sites across Europe that have chosen to

keep these facilities closed. Please be sure to check with your

chosen campsite.

Guests travelling in Volkswagen campers are advised to check

with their campsite in advance of booking as some campsites

may only accept bookings for fully self-contained vehicles which

include a toilet on board.

Campsites are open!Whilst the majority of campsites across Europe are re-opening,

some have made the decision to remain closed for the 2020 season.

Please be sure to check with your chosen campsite.

Book in advanceSome regions such as the Isle of Skye in Scotland have advised

that it is essential to pre-book campsites before arriving on the

island. This is not only to protect guests and communities but

demand is higher than usual for campsites this season. Please

be sure book in advance, especially if travelling in summer, over

public holidays or with children.

Campsites provide safe, socially distanced places for you to park your motorhome at night. Like all organisations, campsites have been updating their procedures to ensure they are Covid secure and ready to welcome guests. To help keep you updated, we have put together a list of what to expect:

Check onsite facilities Not all campsites will open all of their available facilities and

communal areas such as receptions, shops, laundries and play

areas are likely to be closed. Please make sure you bring all your

essentials with you, including camping gas.

Campsite advice continued...

Informal/Wild CampingLocal communities across Europe do remain concerned about the

impact of wild/informal camping on the spread of Covid19.

We kindly request that guests stay overnight at campsites to

ensure social distancing and hygiene can be met. Where this is not

possible, please act responsibly and follow the ‘Leave no trace’

policy.

Remember that informal camping is supposed to be discrete and

away from residential areas. Just because you have seen another

motorhome parked up, it doesn’t mean it’s acceptable or legal. We

would also highlight that putting up washing lines and setting out

picnic areas in car parks is not appropriate and should be avoided.

What to do if your vehicle breaks down?

A vehicle breakdown is a mechanical failure and/or problem that prevents the vehicle

from being operated, or impedes the vehicle’s operation so much that it is very

difficult, nearly impossible, or else dangerous to operate.

• If you break down, you should consider safety first and move your vehicle

away from the road as soon as possible.

• Use your hazard warning lights to warn other road users.

• Keep your sidelights on if it’s dark or visibility is poor.

• Your vehicle is supplied with a safety kit that contains a high visibility vest

which must be worn when outside the vehicle.

• Stand away from your vehicle and oncoming traffic.

• Keep children closely supervised.

If you are on a motorway you should also:

• Use the hard shoulder.

• Evacuate using the doors facing away from the motorway and move away

from the road.

• Contact breakdown assistance (Number listed on Page 4). If an emergency

telephone is nearby, use this as you can be located easily.

• Watch out for oncoming traffic.

• Do not attempt any repairs yourself.

• If you feel vulnerable, return to your vehicle if safe to do so and re-enter by

the front passenger door and lock all doors.

After reporting the breakdown, please ensure you follow the instructions provided.

You must also inform your pick up depot of the breakdown as soon as possible.

Breakdown assistance does not cover the following:

Flat tyres (require towing), flat vehicle battery, keys being locked inside the vehicle,

insufficient or incorrect fuel. Breakdown assistance can attend, however they will

charge you directly for the service.

Breakdown

What to do in case of an Accident or Vehicle Damage?

Follow the process below for any of the following events:

• Accidents of any kind, whether or not a third-party vehicle is involved.

• Any accidental or malicious damage to the vehicle (interior or exterior).

• Any theft or attempted theft of or from the campervan.

• Fire loss or damage.

If your vehicle is involved in an accident, you must report it as soon as possible, following the instructions below:

1. If there are any injuries you must call the Emergency Services by dialling 112 from your phone.

2. Notify the police if: the third party did not stop, drove off before giving any personal and vehicle details, or in cases of theft.

3. If a third party is involved, you must obtain names, addresses, vehicle details (make, model, colour), vehicle registration number, insurance details.

4. Fill in the Incident Recording Form located in the glove box of your vehicle including third party details.

5. If possible and safe to do so, take pictures of the scene and obtain contact details of any independent witnesses.

6. Give your name, address and Apollo/Bunk Campers contact details to all parties involved, stating that the necessary insurance details will be provided by us.

7. Never admit liability!

8. You also must inform your pick up depot and we will assist you depending on your circumstances.

Please remember that it is your responsibility to ensure that all accidents or incidents of damage are immediately reported to Apollo/Bunk Campers. Any accident or damage to your vehicle will impact the next customer’s holiday so if for any reason you are unable to inform us, please continue to try until we are made aware of your incident.

Apollo/Bunk Campers cannot take responsibility for any items lost or stolen from your

vehicle.

Damage

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GARSTEDT

LANGENHORN

POPPENBÜTTEL

LEMSAHL-MELLINGSTEDT

NaturschutzgebietWittmoor

NaturschutzgebietRaakmoor

NORDERSTEDT

432

432

432Poppenbütteler Str.

Harksheider Str.

HUMMELSBÜTTEL

Glashütter Landstraße

HummelsbüttelerSteindamm

Ossenmoorpark7

7

HAMBURG GERMANY

Apollo HamburgSegeberger Chaussee 229,22851, Norderstedt / Hamburg

Tel: +49 4088 366 013

53.6899932, 10.0375412

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PASSY

D24

D72

D606

D272

D15

D140

D171

D171

ROSOY

COLLEMIERS

VÉRON

VILLENEUVE-SUR-YONNE

MARSANGY

ÉTIGNY

D72

VÉRON FRANCE

Apollo Véron10 Promenade de l’Ouest,89510, Véron

Tel: +33 674 275 198

48.1318012, 3.3056451

Depots

WESTERN PERIMETER ROAD

STA

NW

ELL

MO

OR

RD

<< TOWARDS M25

TERMINAL 5 TERMINALS 2 & 3

TU

NN

EL R

OA

D

BATH ROAD

M4

COLNBROOK BY-PASS

HA

TCH

LA

NE

BATH ROAD

TARMAC WAY

LONDON HEATHROW ENGLAND

Bunk CampersSyon Yard (Behind the King’s Arms Pub)593 Bath Road, Longford,West Drayton UB7 0EG

Tel: +44 (0) 1403 264598

51.4795871, -0.4902249

ALLESLEY PARK

THE

WIN

DM

ILL

HIL

L

A45

RYE HILL

BIRMINGHAM RD

A4114

BIRMINGHAM ENGLAND

52.425217, -1.572465

Bunk Campers Fast Lane BuildingsA45, Dunchurch Highway,Allesley, Coventry CV5 9QA

Tel: +44 (0) 1212 893600

A899

KILPUNTSTEADINGS

A89

A89

NEWHOUSES RD

EDINBURGH RD

E MAIN ST

WESTERTON RD

DUNNET WAYLIGGAT SYKE PLACE

EDINBURGH SCOTLAND

Tel: +44 (0) 1506 856182

55.935500, -3.454632

Bunk CampersUnit 2, Liggat Syke Place,East Mains Industrial Estate,Broxburn, West LothianEH52 5NA

SWORDS R

D

R139

M50

AIRWAYSINDUSTRIAL

ESTATE CLONSHAUGH BUSINESS& TECHNOLOGY PARK

DUBLINAIRPORT

R132

M1

AIRPORTCAR PARKS

HILLSBOROUGH RD

A24

BALLYNAHINCH RD

A24

A24

A7

A7

COMBER RD

COMBER RD

CHURCH ROAD

C A R R Y D U F F

CYRIL JOHNSTON COMPLEX

BELFAST NORTHERN IRELAND

Tel: +44 (0) 2890 813057

54.5041521, -5.894279

Bunk CampersCyril Johnston Complex,Ballynahinch Road, Carryduff,BelfastBT8 8DJ

DUBLIN REPUBLIC OF IRELAND

Tel: +353 (0) 1842 8842

53.4106664, -6.2387774

Bunk CampersUnit 7B Advanced Business Park,Old Airport Road,Cloughran,Co. Dublin

Returning your vehiclePrior to return, guests should:

Refuel with diesel to the correct level

Pack your kitchenware in the boxes provided

Drain both the fresh and wastewater

Bag all bedding

Remove food and drinks

Empty all rubbish

Your compliance helps keep guests

safe and ensure vehicles have the

required sanitation time prior to the

next guest.

Pack your Suitcases

Empty and sanitise the toilet cassette

Use the spray provided to disinfect all hard surfaces including toilet and shower

ELECTRICAL / BATTERY

My internal lights are not turning on / There is limited or no electrical power in the vehicle?

• Make sure master switch/main power button on the control panel is switched on.

• Are you hooked up at a campsite?

• Is the leisure battery charged? If your battery requires a charge you should

hookup at a campsite. Driving will also charge the battery but this may take

longer.

Why are my electrical sockets not working?

To ensure the 230V sockets inside the motorhome are operational, you must be

hooked up to mains supply via the electric hook-up cable provided.

WATER

There is water coming out underneath the campervan?

Check if the frost valve has triggered. See, ‘My Frost Protection Valve has triggered.’

There is no water coming from the taps?

• Check the control panel to make sure the water pump is switched on. If it is,

please check the frost value has not triggered.

• If the valve has triggered, see ‘My Frost Protection Valve has triggered.’

My Frost Protection Valve has triggered.

• This is a safety feature of the vehicle which is automatically activated in cold

weather in order to avoid frozen or damaged pipes.

• Reset by turning the blue frost protection switch (so that the switch is parallel to

FAQs

the length of the vehicle) and push the blue frost protection button back in.

• In very cold weather you may need to raise the temperature inside the vehicle

before the frost protection can be reset.

• Bleed the system by turning on the cold water tap until water flows. Turn to hot

and wait for air to come out, then turn to cold again and wait for flow of water,

then turn to hot again. Continue to repeat this process until water flows both

cold and hot.

GAS

My Gas systems are not working?

• Check the gas valve at the bottle is in the On/Open position. If there is a green

button at the gas bottle, press this after opening the valve.

• Check that there is gas in the bottle, if it is empty you will need to replace at

your nearest stockist.

• Our Weinsberg/Fiat Vehicles use 6KG propane in the UK, Ireland and France, and

5KG in Germany.

• Please be careful not to flood the gas hob with water when using the sink. If this

occurs, allow time for the system to dry out before attempting to use again.

• If these steps do not solve the problem, please contact your pick up depot.

FRIDGE

My fridge is not turning on?

• Make sure the control panel is switched on and lights are illuminated.

• Have you charged your leisure battery? See, ‘My internal lights are not turning

on / Limited or no electrical power in the vehicle?’

• Check which setting your fridge is on (Weinsberg vehicles only).

• Electric only when electrical hook-up cable is plugged in.

• Gas when electrical hook-up is unavailable. E.g. If wild camping. To operate the

fridge on gas: switch the source to gas, hold in the temperature button and

press the ignition button on the fridge. Wait until the red needle is fully in the

green and release

• Only power the fridge on battery when the vehicle engine is running. If the

engine is off, use another power source to operate the fridge.

My fridge is not cooling?

Please allow around 3 hours for your fridge to reach the set temperature and

be aware that outside climate conditions and overfilling the fridge can affect

its ability to cool. Remember, that when the fridge is operated on the leisure

battery whilst driving, this will only maintain temperature and is not sufficient for

refrigeration.

HEATING & HOT WATER

I can’t get any heating or hot water? • Check the gas / electric connections are switched on and working.

• Check you have selected the right heating source on the heating control panel

(e.g. if operating the heating on gas, make sure gas is selected on the control

panel).

• Check the frost protection value has not triggered. If the valve has triggered,

see ‘My Frost Protection Valve has triggered.’

• Make sure there is water in the fresh water tank.

TOILET

I can’t remove the toilet cassette from the outside locker? To insert or remove the toilet cassette from the outside locker the toilet flap must

be closed on the inside of the toilet bowl. Use the handle beside the toilet bowl to

adjust to the closed position.

WARNING / INDICATOR LIGHTS?

• Lights on the control panel will show water levels (waste and fresh water) and

battery levels (leisure and vehicle batteries).

• If the fresh water level is low then the tank must be refilled.

• Waste water should be emptied when nearing full.

• If the leisure battery is low, you should hook-up at a campsite. Driving will also

charge the battery but this may take longer.

• Vehicle battery issues may require additional support. Please contact Fiat/VW

Roadside Assist on the number provided.

• For any dashboard related warning lights please contact Fiat/VW Roadside

Assist on the number provided.

From all the team, we hope you have a great holiday in your campervan and look forward to having you return to us time

and time again.

Share stories and pictures of your adventure with us on social media.

Safe travels! Bunk Campers and Apollo Europe

The Apollo global motorhome family

Thank you!

®

@bunkcampers @apollomotorhomes_eu

BunkCampers1 apollomotorhomesEU