reopening input survey results · note: there were 5,650 responses to the family survey,...

REOPENING INPUT SURVEY RESULTS

June 23, 2020

Includes responses from: APS Student Survey – Grades 4 and Above

APS Staff Survey APS Family Survey - PreK-12

Arlington Pubic Schools – Surveys – June 23, 2020 Reopening Input

Note: There were 5,650 responses to the family survey, identifying 9,140 students by grade level. There were 2,666 responses to the staff survey with some staff members at multiple locations and levels. In the results, family and staff responses are repeated within the applicable school level and location reporting groups.

The Arlington Public Schools (APS) Department of Planning and Evaluation administered surveys to all APS staff, students in grades 4 – 12, and families with students in Grades PreK – 12 on behalf of offices in a variety of APS departments. Results are being used to inform decisions about future APS operations. About the Surveys

• Staff Survey o Opened on June 3, 2020 and closed on June 10, 2020 o 2,666 survey responses o Some staff members have multiple work locations and/or grade levels

• Student Survey o Opened on June 3, 2020 and closed on June 10, 2020 o Available in English and Spanish o 5,698 survey responses o Some students attend multiple school locations

• Family Survey o Opened on June 8, 2020 and closed on June 15, 2020 o Available in Amharic, Arabic, English, Mongolian, and Spanish o 5,650 survey responses o Some parents/guardians have students at multiple schools and/or grade levels

To assist the Return to School Task Force, staff have separated results for the survey into two reports including

• Reopening Input

• Distance Learning Experience This report focuses on questions about APS operations. A separate report will focus on APS instruction. When a result could fall into both categories, it will appear in both reports.



• The surveys were distributed using an open link. It was possible to submit multiple responses to each survey. This might occur, for example, if two parents/guardians separately completed the survey for one student.

• When a question was skipped or blank, it was removed from reporting.

• Percentages may not add to 100% due to rounding.

• H-B Woodlawn Secondary Program has been reported in the high school reporting group in this report.

• Trends identified in short answer responses have been compiled in this report when there were clear trends in the data. Some reporting has been adjusted to allow better decision making by the Return to School Task Force. For example, some students used the free response section on question about internet service to list an alternate name for a cable internet provider rather than the name listed on the survey. The response rates about cable interent service were adjusted to reflect this and allow for better decision making.

• Additional analysis is ongoing.

• Full comments will be published once responses are examined and personally identifiable information is redacted.

• This report, any required edits, other information regarding the surveys, and any additional reporting and analysis will be published on https://www.apsva.us/engage/planning-for-reopening-schools/

https://www.apsva.us/engage/planning-for-reopening-schools/



Part I: Who took the surveys? Staff Survey: Who completed the survey?

ALL STAFF - Q1. My work location(s)

Responses %

Abingdon 81 3.06%

Arlington Science Focus 40 1.51%

Arlington Traditional 58 2.19%

Ashlawn 67 2.53%

Barcroft 55 2.08%

Barrett 73 2.76%

Campbell 53 2.00%

Carlin Springs 76 2.87%

Claremont 78 2.95%

Discovery 76 2.87%

Drew 48 1.81%

Fleet 64 2.42%

Glebe 48 1.81%

Hoffman-Boston 82 3.10%

Integration Station 25 0.94%

Jamestown 81 3.06%

Key 59 2.23%

Long Branch 47 1.78%

McKinley 55 2.08%

Montessori 45 1.70%

Nottingham 38 1.44%

Oakridge 67 2.53%

Randolph 68 2.57%

Taylor 62 2.34%

Tuckahoe 48 1.81%

Dorothy Hamm 61 2.30%

Gunston 69 2.61%

Jefferson 72 2.72%

Kenmore 73 2.76%

Swanson 81 3.06%

Williamsburg 93 3.51%



Arlington Career Center 123 4.65%

Arlington Community High School 39 1.47%

Eunice Kennedy Shriver 20 0.76%

HB Woodlawn 68 2.57%

Langston 22 0.83%

New Directions 11 0.42%

Wakefield 138 5.21%

Washington-Liberty 157 5.93%

Yorktown 147 5.55%

Administrative Services 8 0.30%

Facilities & Operations (Non-Transportation) 32 1.21%

Facilities & Operations (Transportation) 13 0.49%

Finance & Management Services 20 0.76%

Human Resources 23 0.87%

Information Services 25 0.94%

Planning & Evaluation 10 0.38%

School Board Office 3 0.11%

School & Community Relations 11 0.42%

Superintendent’s Office 0 0.00%

Teaching & Learning 139 5.25%

Total Responses 2,952

Multiple answers per participant possible. Percentages added may exceed 100 since a participant may select more than one answer for this question.

ALL STAFF - Q2. My role in APS

Responses %

Instructional (T-Scale, P-Scale, or E-Scale) 1,900 71%

Instructional (Not T-Scale, P-Scale, or E-Scale) 346 13%

Non-Instructional 420 16%


ALL STAFF - Q2. My role in APS

Elementary Middle School High School Central Office

Responses % Responses % Responses % Responses %

Instructional (T-Scale, P-Scale, or E-Scale)

962 69% 364 81% 564 78% 102 36%

Instructional (Not T-Scale, P-Scale, or E-Scale)

242 17% 38 8% 80 11% 17 6%

Non-Instructional

181 13% 47 10% 81 11% 165 58%



All staff members were given survey questions about operations. Staff members selecting Instructional (T-Scale, P-Scale, or E-Scale) were given an additional set of questions about instruction. The following is a breakdown of those who completed the instructional portion of the survey:

INSTRUCTIONAL STAFF - Q14. Check all that apply

Responses %

I am a general education teacher (elementary classroom, art, secondary math, etc.) 1,090 58%

I am a special education teacher 269 14%

I am an English learner teacher 161 9%

I am a school-based T-scale staff member. My primary role is coaching other T-scale staff (Equity & Excellence teacher, ITC, STC, RTG, math coach, reading coach, STEM teacher, etc.) 160 8%

I am a teacher specialist or SSC in DTL 98 5%

I am an administrator (Supervisor, Director, Principal, AP, DOC, etc.) 56 3%

Other, please describe below 175 9%



INSTRUCTIONAL STAFF - Q14. Check all that apply



I am a general education teacher (elementary classroom, art, secondary math, etc.) 526 52% 232 60% 340 55% 0 0%

I am a special education teacher 129 13% 42 11% 79 13% 7 6%

I am an English learner teacher 68 7% 29 8% 59 10% 0 0%

I am a school-based T-scale staff member. My primary role is coaching other T-scale staff (Equity & Excellence teacher, ITC, STC, RTG, math coach, reading coach, STEM teacher, etc.) 90 9% 35 9% 30 5% 4 4%

I am a teacher specialist or SSC in DTL 69 7% 23 6% 27 4% 52 48%

I am an administrator (Supervisor, Director, Principal, AP, DOC, etc.) 16 2% 3 1% 15 2% 21 19%

Other, please describe below 106 11% 21 5% 66 11% 25 23%



Student Survey: Who completed the survey?

STUDENTS - Q1. Who is completing this student survey?

Elementary (n=1369)

Middle School (n=2355)

High School (n=1768)

Responses % Responses % Responses %

I am an APS student and I am completing this survey on my own.

898 65.4% 2109 89.6% 1696 95.8%

I am an APS student and I am completing this survey with my parent/guardian.

457 33.3% 235 10.0% 69 3.9%

Other 14 1.0% 11 .5% 3 .2%

STUDENTS - Q2. Select School Location(s)

Responses %

Abingdon 40 0.7%

Arlington Science Focus 69 1.3%

Arlington Traditional 67 1.2%

Ashlawn 57 1.0%

Barcroft 44 0.8%

Barrett 30 0.5%

Campbell 18 0.3%

Carlin Springs 42 0.8%

Claremont 101 1.8%

Discovery 102 1.8%

Drew 17 0.3%

Fleet 64 1.2%

Glebe 73 1.3%

Hoffman-Boston 52 0.9%

Jamestown 70 1.3%

Key 99 1.8%

Long Branch 45 0.8%

McKinley 147 2.7%

Montessori 27 0.5%

Nottingham 44 0.8%

Oakridge 48 0.9%

Randolph 31 0.6%

Taylor 79 1.4%

Tuckahoe 47 0.9%

Dorothy Hamm 288 5.2%



Gunston 453 8.2%

Jefferson 403 7.3%

Kenmore 321 5.8%

Swanson 316 5.7%

Williamsburg 439 8.0%

Arlington Career Center 95 1.7%

Arlington Community High School 23 0.4%

Eunice Kennedy Shriver 2 0.0%

H-B Woodlawn 274 5.0%

Langston 7 0.1%

New Directions 0 0.0%

Wakefield 384 7.0%

Washington-Liberty 511 9.3%

Yorktown 591 10.7%

STUDENTS - Q4. Type in the ZIP Code of where you live.

ZIP Code

Overall Elementary Middle School High School


22201 507 9.3% 117 8.7% 224 9.6% 166 9.5%

22202 260 4.8% 56 4.1% 117 5.0% 87 5.0%

22203 406 7.5% 84 6.2% 181 7.8% 141 8.1%

22204 1327 24.4% 336 24.9% 597 25.6% 394 22.6%

22205 798 14.7% 234 17.3% 281 12.1% 283 16.2%

22206 386 7.1% 79 5.8% 200 8.6% 107 6.1%

22207 1430 26.3% 380 28..1% 582 25.0% 468 26.8%

22209 114 2.1% 29 2.1% 48 2.1% 37 2.1%

22213 124 2.3% 21 1.6% 60 2.6% 43 2.5%

Other 76 1.4% 16 1.2% 41 1.8% 19 1.1%

Total 5,428 1,352 2,331 1,745

STUDENTS - Q3. Select Your Grade Level

Responses %

4th 581 10.5%

5th 790 14.3%

6th 906 16.4%

7th 792 14.4%

8th 662 12.0%

9th 573 10.4%

10th 468 8.5%

11th 464 8.4%

12th 262 4.8%

Total 5498



STUDENTS - Q5. Student Information

Elementary (n=1374)

Middle School (n=2,364)

High School (n=1,770)


I receive special education services

125 9.1% 146 6.22% 135 7.6%

I have a 504 plan 53 3.9% 114 4.8% 150 8.5 %

I receive English learner services

54 3.9% 54 2.3% 60 3.4%

I receive Gifted services 501 36.5% 528 22.3% 235 13.3%

None of the above 374 27.2% 887 37.5% 948 53.6%

I don’t know 384 27.9% 823 34.8% 336 19.0%



Family Survey: Who completed the survey?

FAMILIES - Q1. Select School Location(s) (Check all that apply)

Responses %

Abingdon 142 3%

Arlington Science Focus 190 3%

Arlington Traditional 186 3%

Ashlawn 209 4%

Barcroft 74 1%

Barrett 81 1%

Campbell 98 2%

Carlin Springs 35 1%

Claremont 218 4%

Discovery 239 4%

Drew 47 1%

Fleet 161 3%

Glebe 241 4%

Hoffman-Boston 85 2%

Integration Station 15 .3%

Jamestown 229 4%

Key 191 3%

Long Branch 125 2%

McKinley 310 6%

Montessori 142 3%

Nottingham 223 4%

Oakridge 157 3%

Randolph 46 1%

Taylor 261 5%

Tuckahoe 248 4%

Dorothy Hamm 263 5%

Gunston 276 5%

Jefferson 230 4%

Kenmore 185 3%

Swanson 332 6%

Williamsburg 410 7%

Arlington Career Center 118 2%

Arlington Community High School 3 .1%

Eunice Kennedy Shriver 8 .1%

HB Woodlawn 249 4%

Langston 4 .1%

New Directions 1 0%

Wakefield 318 6%

Washington-Liberty 474 8%

Yorktown 630 11%



FAMILIES - Q2. Select Student Grade Level(s) (Check all that apply)

Responses %

Pre-K 227 2%

K 868 9%

1st 913 10%

2nd 853 9%

3rd 846 9%

4th 848 9%

5th 719 8%

6th 712 8%

7th 656 7%

8th 569 6%

9th 625 7%

10th 531 6%

11th 428 5%

12th 345 4%

Total 9140

FAMILIES – Q3. Type in the ZIP Code of where you live.

Zip Code

Overall Elementary PreK-2nd

Elementary 3rd-5th

Middle School High School

Responses % Responses % Responses % Responses % Responses %

22201 894 10% 304 11% 242 10% 170 9% 178 9%

22202 494 5% 166 6% 123 5% 105 5% 100 5%

22203 677 7% 203 7% 167 7% 154 8% 153 8%

22204 1403 15% 453 16% 378 16% 290 15% 282 15%

22205 1673 18% 517 18% 429 18% 345 18% 382 20%

22206 609 7% 227 8% 172 7% 118 6% 92 5%

22207 2893 32% 826 29% 765 32% 654 34% 648 34%

22209 136 1% 58 2% 30 1% 23 1% 50 3%

22213 273 3% 81 3% 82 3% 60 3% 178 9%

Other 51 .6% 16 .6% 10 .4% 14 .7% 36 2%

Total 9103

2851

2398

1933

1921



FAMILIES - Q4. Do any of your students receive special services or accommodations to support their learning? (Check all that apply)

Responses %

No 2,920 52%

Special education services 941 17%

504 plan 551 10%

English learner services 103 2%

Gifted services 1,583 28%

I don't know 59 1%



FAMILIES - Q4. Do any of your students receive special services or accommodations to support their learning? (Check all that apply)

Elementary Prek - 2nd (n=2861)

Elementary 3rd- 5th

(n=2413)

Middle School

(n=2,364)

High School

(n=1929)


No services 1759 62% 930 39% 732 38% 924 48%

Special education services

460 16% 451 19% 370 19% 376 20%

504 plan 146 5.1% 249 10% 282 15% 328 17%

English learner services

82 2.9% 51 2% 21 1% 15 1%

Gifted services 544 19% 1062 44% 845 44% 517 27%

I don’t know 48 1.7% 15 1% 14 1% 16 1%



Part II: How did they respond?

All Staff, Students, & Families: Communication

ALL STAFF - Q3. Communication: There are clear messages about expectations for my work from my principal or supervisor

Responses %

Yes 2,309 87%

No 339 13%


ALL STAFF - Q3. Communication: There are clear messages about expectations for my work from my principal or supervisor



Yes 1195 87% 394 88% 594 83% 244 87%

No 176 13% 54 12% 124 17% 38 13%

ALL STAFF - Q4. Communication: There are clear messages about expectations for my work from APS

Responses %

Yes 1,986 75%

No 661 25%


ALL STAFF - Q4. Communication: There are clear messages about expectations for my work from APS



Yes 991 73% 337 76% 531 74% 226 81%

No 361 27% 106 24% 188 26% 54 19%



STUDENTS - Q18. I know how to connect with teachers when we don’t meet live (email, messages, phone, etc.)

Elementary (n=1365)


High School (N=1,764)


Not at all well 64 4.7% 54 2.3% 26 1.5%

Slightly well 117 8.6% 152 6.5% 92 5.2%

Somewhat well 325 23.8% 457 19.4% 299 17.0%

Very well 793 58.1% 1,646 70.0% 1,329 75.3%

I don’t know 51 4.5% 43 1.8% 13 1.0%

FAMILIES - Q5. I have received clear messages about expectations from my student's or students' school(s).

Responses %

Yes 3,802 68%

No OR I have had different experiences at different schools, please describe below 1779 32%


FAMILIES - Q5. I have received clear messages about expectations from my student's or students' school(s).


Elementary 3rd - 5th

(n=2390)

Middle School

(n=1918)

High School

(n=1918)


Yes 1881 67% 1627 68% 1254 65% 1293 67%

No OR different experiences at different schools

943 33% 763 32% 664 35% 625 33%



Instructional Staff: Teacher Workload

INSTRUCTIONAL STAFF - Q51. The amount of work for teachers is:

Responses %

too much 921 51%

just right 820 46%

not enough 52 3%


INSTRUCTIONAL STAFF - Q51. The amount of work for teachers is:



too much 478 52% 181 52% 288 54% 36 51%

just right 425 46% 160 46% 226 42% 30 43%

not enough 22 2% 7 2% 19 4% 4 6%



All Staff, Students, & Families: Technology & Equipment

Access to Technology & Equipment for Staff

ALL STAFF - Q5. Do you have the technology that you need?

Responses %

Yes 2,204 83%

No, please describe below 443 17%


No, please describe… Responses %

Laptop/tablet 107 26%

Need different meeting software (allows all kids to be seen, shared screen and teacher at same time, and small groups)

50 12%

Document camera 32 8%

Printer/scanner 32 8%

Better internet 29 7%

Phone 19 5%

Video editing/equipment 18 4%

Training 16 4%

Dual monitors 14 3%

Students need technology and internet 12 3%

Paid subscriptions 14 3%

**All Other Responses 70 17%

**Common responses that didn't meet the threshold of 10 include: needing the ability to write and display that writing digitally, headsets, more compatability between teacher and student devices, unresolved tickets, allowing students to access YouTube, allowing teachers access to their classroom to record videos with use of Smartboards or lab equipement on-site, Fax, reimbursement for expenses such as internet and cell phone use, Screencast, and E-Books.

ALL STAFF - Q5. Do you have the technology that you need?



Yes 1181 86% 372 83% 574 80% 233 83%

No, please describe below

190 14% 75 17% 147 20% 47 17%



INSTRUCTIONAL STAFF - Q46. I have access to the equipment I need

Responses %

Yes 1,479 81%



INSTRUCTIONAL STAFF - Q46. I have access to the equipment I need



Yes 775 83% 293 83% 405 76% 73 84%


156 17% 61 17% 128 24% 14 16%

Access to Equipment for Students

INSTRUCTIONAL STAFF - Q47. My students have access to the equipment they need

Responses %

Yes 494 27%

I don't know 890 48%



INSTRUCTIONAL STAFF - Q47. My students have access to the equipment they need



Yes 251 27% 112 31% 142 26% 20 23%

I don't know 420 45% 163 45% 293 53% 55 64%


264 28% 84 23% 115 21% 11 13%



STUDENTS - Q9. I have access to the equipment I need (iPad, laptop, etc.)

Elementary (n=1365)




Yes 1,348 98.8% 2317 98.8% 1,730 98.2%

No, please describe below 17 1.2% 28 1.2% 31 1.8%

No, please describe… Responses %

Non-working/unreliable equipment 26 47.3%

Internet connection issues/unable to access programs

16 29.3%

All Other Responses 13 25.4%

Total 55

STUDENTS - Q10. I am using the following to do my work:

Elementary (n=1374)




School issued laptop 30 2.2% 40 1.7% 1,566 88.5%

School issued iPad 1248 90.8% 2,050 86.7% 25 1.4%

Home computer/laptop 396 28.8% 1,138 48.1% 651 36.8%

Home iPad 336 24.5% 440 18.6% 112 6.3%

iPhone 125 9.1% 815 34.5% 797 45.0%

Android phone 30 2.2% 96 4.1% 107 6.0%

Other, please describe below 10 .7% 10 .4% 8 .7%

Other, please describe… Responses %

School/office supplies 11 39.3%


Total 28

FAMILIES - Q11. What computer or device did your student(s) use to do schoolwork? (Check all that apply)

Responses %

School-issued laptop 1,449 26%

School-issued iPad 3,043 54%

Home computer/laptop 2,446 44%

Home iPad/tablet 2,115 38%

iPhone 770 14%

Android phone 111 2%

My student(s) did not have a computer or device routinely available. 94 2%






FAMILIES - Q11. What computer or device did your student(s) use to do schoolwork? (Check all that apply)

Elementary Prek -2nd (n=2861)


(n=2413)

Middle School

(n=1937)

High School

(n=1,929)


School-issue laptop

117 4% 227 9% 528 27% 1678 87%

School-issued ipad

991 35% 2147 89% 1728 89% 815 42%

Home computer/laptop

1531 54% 975 40% 924 48% 656 34%

Home ipad/tablet 1880 66% 947 39% 491 25% 177 9%

iPhone 305 11% 260 11% 371 19% 402 21%

Android phone 75 3% 37 2% 38 2% 33 2%

My student did not have a computer or device routinely available

99 4% 37 2% 17 1% 6 .3%

Other 103 4% 45 2% 23 1% 19 1%

STUDENTS - Q6. What type of internet do you have?

Elementary (n=1374)




I connect using a cellphone as a hotspot

53 3.9% 165 7.0% 152 8.6%

I use a school provided MiFi 68 4.9% 101 4.3% 50 2.8%

I connect through my cable provider (Verizon or Comcast)

1164 84.7% 2,106 89.1% 1,618 91.4%

I don’t have internet at home 7 .5% 22 .9% 26 1.5%

I don’t know 130 9.5% 138 5.8% 54 3.1%

Other, please describe below 15 1.1% 35 1.5% 10 .6%


Unspecified WiFi 46 76.7%


Total 60



FAMILIES - Q12. What type of internet do you have? (Check all that apply)

Responses %

We connect using a cellphone as a hotspot 99 2%

We use a school-provided MiFi 39 1%

We connect through my cable provider (Verizon or Comcast) 5,495 98%

We don’t have internet at home 27 0%

I don’t know 7 0%




FAMILIES - Q12. What type of internet do you have? (Check all that apply)



(n=2413)

Middle School

(n=1937)

High School

(n=1,929)


Cellphone as a hotspot

57 2% 39 2% 32 2% 28 2%

School-provided MiFi

13 .5% 25 1% 14 1% 12 1%

Cable provider 2791 98% 2372 98% 1901 98% 1890 98%

We don’t have internet at home

13 .5% 10 .4% 11 1% 9 .5%

I don’t know 3 .1% 2 .1% 2 .1% 6 .3%

Other 13 .5% 10 .4% 13 1% 14 .7%



STUDENTS - Q7. How good is your internet connection?

Elementary (n=1374)




My internet works well, I don’t have any problems

623 45.3% 1,144 48.4% 875 49.4%

Sometimes I have connection issues, but it usually works

717 52.2% 1,213 51.3% 883 49.9%

Sometimes my internet is slow 161 11.7% 314 13.3% 292 16.5%

Only a certain number of people can be on the internet at the same time

44 3.2% 65 2.7% 68 3.8%

I often have problems connecting to the internet, it doesn’t work very well

40 2.9% 73 3.1% 44 2.5%

I don’t have internet at home 1 .1% 4 .2% 16 .9%

I don’t know 9 .7% 10 .4% 0

Other, please describe below 6 .4% 25 1.0% 15 .8%


Global Protect affecting connection 13 28.3%

Inconsistent connection quality 13 28.3%


Total 46



FAMILIES - Q13. Which of the following describe your internet connection? (Check all that apply)

Responses %

My internet works well, we don’t have any problems 3,729 66%

Sometimes we have connection issues, but it usually works 1,699 30%

Sometimes our internet is slow 449 8%

Only a certain number of people can be on the internet at the same time 148 3%

We often have problems connecting to the internet, it doesn’t work very well 78 1%

We don’t have internet at home 12 0%

I don’t know 1 0%



FAMILIES - Q13. Which of the following describe your internet connection? (Check all that apply)

Elementary Prek -2nd (n=2861)


(n=2413)

Middle School

(n=1937)

High School

(n=1,929)


My internet works well, we don’t have any problems.

1944 68% 1580 66% 1220 63% 1208 63%

Sometimes we have connection issues, but it usually works.

789 28% 762 32% 644 33% 629 33%

Sometimes our internet is slow.

221 8% 195 8% 183 9% 182 9%

Only a certain number of people can be on the internet at the same time.

82 3% 74 3% 62 3% 69 4%

We often have problems connecting to the internet, it doesn’t work very well.

37 1% 33 1% 31 2% 35 2%

We don’t have internet at home.

5 .2% 3 .1% 4 .2% 7 .4%

I don’t know 1 0% 1 0% 0 0% 0 0%



Instructional Staff, Students, & Families: Technical Support

Teacher Technical Support

INSTRUCTIONAL STAFF - Q16. Tech Support: A team to provide tech support for teachers

Responses %

Not at all accessible 43 2%

Slightly accessible 171 9%

Somewhat accessible 417 22%

Quite accessible 603 32%

Extremely accessible 457 24%

I don’t know 206 11%


INSTRUCTIONAL STAFF - Q16. Tech Support: A team to provide tech support for teachers



Not at all accessible 11 1% 12 3% 18 3% 1 1%

Slightly accessible 71 7% 32 9% 57 10% 8 8%

Somewhat accessible 195 20% 81 22% 135 24% 18 18%

Quite accessible 305 32% 132 36% 173 31% 26 26%

Extremely accessible 307 32% 66 18% 101 18% 21 21%

I don’t know 73 8% 41 11% 80 14% 25 25%



Technical Support Process

INSTRUCTIONAL STAFF - Q18. Responsive Support: A clearly defined and well-understood process for technical support requests (how requests get made, triaged, and resolved)

Responses %








INSTRUCTIONAL STAFF - Q18. Responsive Support: A clearly defined and well-understood process for technical support requests (how requests get made, triaged, and resolved)








I don’t know 161 17% 46 13% 89 16% 22 22%

STUDENTS - Q8. For distance learning:

Elementary (n=1374)




I know who to contact at my school if I need support with my APS device (iPad, laptop)

916 66.7% 1,655 70.0% 1,161 65.6%

I know where to look for help in APS to find instructions and guides for systems like Canvas or Microsoft Teams

592 43.1% 1,463 61.9% 928 52.4%

My parent/guardian knows who to contact at my school if I need support with my APS device (iPad, laptop)

846 61.6% 1176 49.7% 509 28.8%

My parent/guardian knows where to look for help in APS to find instructions and guides for systems like Canvas or Microsoft Teams

538 39.2% 904 38.2% 437 24.7%



FAMILIES - Q14. Technical support availability. (Check all that apply)

Responses %

I/my student(s) know who to contact if support is needed with an APS device (iPad, laptop). 2,510 46%

I/my student(s) know where to go to find instructions and guides for systems like Canvas or Microsoft Teams. 1,551 28%

My student(s) know where to find self-help guides to troubleshoot technical issues. 687 13%

Parent training materials have been supplied to help me learn about and practice the online learning systems. 450 8%

No, I/my student(s) have been unaware of how to get technical support. 2,122 39%



FAMILIES - Q14. Technical support availability. (Check all that apply)



(n=2413)

Middle School

(n=1937)

High School

(n=1,929)


I/my student(s) know who to contact if support is needed with an APS device

844 30% 1360 56% 1063 55% 994 52%

I/my student know where to go to find instructions and guides for systems like Canvas or Microsoft Teams.

648 23% 670 28% 635 33% 644 33%

My student(s) know where to find self-help guides to troubleshoot technical issues.

184 6% 277 12% 292 15% 374 20%

Parent training materials have been supplied to help me learn about and practice the online learning systems.

319 11% 238 10% 100 5% 51 3%

No, I/my student(s) have been unaware of how to get technical support.

1346 47% 741 31% 606 31% 626 33%



FAMILIES - Q15. Overall technical support for students

Responses %






I don't know 2,513 45%


FAMILIES - Q15. Overall technical support for students



(n=2398)

Middle School

(n=1927)

High School

(n=1,924)


Extremely accessible

110 4% 156 7% 74 4% 64 3%


Somewhat accessible

368 13% 506 21% 400 21% 306 16%


Not at all accessible

336 12% 210 9% 155 8% 148 8%

I don’t know 1405 49% 737 31% 757 39% 946 49%



Tutorials & Self-Help Guides

INSTRUCTIONAL STAFF - Q17. Self-Help: Technical self-help guides or resources in a centralized location for teachers that make it easy to troubleshoot technical issues

Responses %








INSTRUCTIONAL STAFF - Q17. Self-Help: Technical self-help guides or resources in a centralized location for teachers that make it easy to troubleshoot technical issues








I don’t know 196 20% 68 19% 110 20% 31 32%

FAMILIES - Q16. Student Self-Help: Technical self-help guides or resources for students that make it easier to troubleshoot technical issues

Responses %










FAMILIES - Q16. Student Self-Help: Technical self-help guides or resources for students that make it easier to troubleshoot technical issues



(n=2398)

Middle School

(n=1922)

High School

(n=1,924)



45 2% 58 2% 35 2% 34 2%


Somewhat accessible

205 7% 342 14% 278 15% 247 13%



512 18% 412 17% 232 12% 188 10%

I don’t know 1685 60% 1081 45% 993 52% 1155 60%

INSTRUCTIONAL STAFF - Q44. Which software/apps/online sources for teacher use need additional tutorials? (Check all that apply)

Responses %

Canvas (grading, commenting, etc.) 1,145 75%

Math tools that are often demonstrated in person by teachers 475 31%

BrainPop 332 22%

NewsELA 386 25%

Nearpod 711 47%

SeeSaw 586 39%



INSTRUCTIONAL STAFF - Q44. Which software/apps/online sources for teacher use need additional tutorials? (Check all that apply)



Canvas (grading, commenting, etc.) 670 70% 158 44% 275 49% 35 36%

Math tools that are often demonstrated in person by teachers 338 35% 50 14% 60 11% 10 10%

BrainPop 153 16% 54 15% 107 19% 12 12%

NewsELA 206 22% 55 15% 115 21% 13 13%

Nearpod 398 42% 126 35% 159 28% 21 22%

SeeSaw 368 38% 82 23% 98 18% 30 31%



Instructional Staff & Families: Parent/Guardian Training

INSTRUCTIONAL STAFF - Q20. Parent Training: Guided opportunities for parents to learn about (and practice) how to use specific online learning systems to support instruction

Responses %




Quite available 93 5%




INSTRUCTIONAL STAFF - Q20. Parent Training: Guided opportunities for parents to learn about (and practice) how to use specific online learning systems to support instruction






Quite available 56 6% 11 3% 29 5% 8 8%


I don’t know 333 35% 159 44% 285 51% 55 56%

FAMILIES - Q17. Parent Training: Opportunities for parents to learn about (and practice) how to use specific online learning systems that support instruction

Responses %

Not at all accessible 1,453 26%









FAMILIES - Q17. Parent Training: Opportunities for parents to learn about (and practice) how to use specific online learning systems that support instruction



(n=2401)

Middle School

(n=1929)

High School

(n=1,924)



63 2% 45 2% 20 1% 16 1%


Somewhat accessible

267 9% 314 13% 217 11% 151 8%



779 27% 673 28% 496 26% 423 22%

I don’t know 1183 41% 839 35% 882 46% 1052 55%



Staff & Families: Returning to APS Facilities

ALL STAFF - Q6. How comfortable are you returning to your school/workplace on a normal schedule?

Responses %

Not at all comfortable 1,030 39%

Somewhat comfortable 606 23%

Comfortable with concerns 819 31%

Comfortable with no concerns 194 7%


ALL STAFF - Q6. How comfortable are you returning to your school/workplace on a normal schedule?



Not at all comfortable 507 37% 195 44% 304 42% 109 39%

Somewhat comfortable

318 23% 102 23% 139 19% 64 23%

Comfortable with concerns

410 30% 113 25% 217 30% 88 32%

Comfortable with no concerns

143 10% 37 8% 61 8% 17 6%

FAMILIES - Q24. Please indicate which educational delivery option you most support for your student(s) for the fall.

Responses %

All learning is conducted in person. 2,352 42%

All learning is conducted remotely through distance learning. 579 10%

A hybrid model that allows students to participate in both in-person and distance learning. 2,099 37%

I plan to homeschool my student(s). 25 0%

I plan to enroll my student(s) in a charter or private school. 12 0%

I don't know. 209 4%

Other, please describe 351 6%




FAMILIES - Q24. Please indicate which educational delivery option you most support for your student(s) for the fall.

Elementary Prek - 2nd

(n=2848)


(n=2404)

Middle School

(n=1935)

High School

(n=1,922)


All learning is conducted in person.

1374 48% 1052 44% 737 38% 753 39%

All learning is conducted remotely through distance learning.

288 10% 246 10% 206 11% 182 10%

A hybrid model that allows students to participate in both in-person and distance learning.

894 31% 838 35% 775 40% 805 42%

I plan to homeschool my student(s).

23 1% 6 .2% 4 .2% 0 0%

I plan to enroll my student(s) in a charter or private school.

8 .3% 2 .1% 5 .3% 5 .3%

I don’t know. 103 4% 95 4% 74 4% 51 3%

Other 158 6% 165 7% 134 7% 126 7%

FAMILIES - Q25. If public health officials believe it is safe to allow in-person instruction, would you be comfortable having your student(s) return to school this fall?

Responses %

Not at all comfortable 503 9%

Somewhat comfortable 1,013 18%

Comfortable with concerns 2,019 36%

Comfortable with minimal or no concerns 2,097 37%




FAMILIES - Q25. If public health officials believe it is safe to allow in-person instruction, would you be comfortable having your student(s) return to school this fall?



(n=2406)

Middle School

(n=1934)

High School

(n=1,923)


Not at all comfortable

247 9% 202 8% 172 9% 152 8%

Somewhat comfortable

468 16% 409 17% 364 19% 334 17%

Comfortable with concerns

995 35% 827 34% 694 36% 700 36

Comfortable with minimal or no concerns

1142 40% 968 40% 704 36% 737 38%

FAMILIES - Q26. What are the most important things you considered when you marked your comfort level? (Check all that apply)

Responses %

Student mental health needs 2,704 48%

Student nutritional needs 208 4%

Student safety 2,898 51%

Student social-emotional needs 3,730 66%

Student special needs 825 15%

Childcare needs 1,122 20%

Equity of student access and opportunity 1,396 25%

Family schedule 1,400 25%

Need to get back to normal life 2,353 42%

Parent work responsibilities 2,194 39%

Instruction my student(s) would receive through distance learning 3,054 54%

Face-to-face engagement with teacher(s) 4,018 71%






FAMILIES - Q26. What are the most important things you considered when you marked your comfort level? (Check all that apply)



(n=2413)

Middle School

(n=1937)

High School

(n=1,929)


Student mental health

1394 49% 1187 49% 925 48% 933 48%

Student nutritional needs

110 4% 109 5% 50 3% 64 3%

Student safety 1387 49% 1248 52% 1003 52% 983 51%

Student social-emotional needs

1962 69% 1602 66% 1240 64% 1245 65%

Student special needs

435 15% 397 17% 291 15% 276 14%

Childcare needs 956 33% 547 23% 215 11% 80 4%

Equity of student access and opportunity

728 25% 621 26% 484 25% 458 24%

Family schedule 982 34% 700 29% 397 21% 241 13%

Need to get back to normal life

1281 49% 1050 44% 789 41% 788 41%

Parent work responsibilities

1492 52% 1073 45% 619 32% 381 20%

Instruction my student(s) would receive through distance learning

1477 52% 1342 56% 1108 57% 1077 56%

Face-to-face engagement with teachers

2087 73% 1731 72% 1367 71% 1343 70%

Other 333 12% 275 11% 237 12% 252 13%



ALL STAFF - Q7. What factors would help you feel more comfortable? (Please check all that apply)

Responses %

Virginia Department of Health and CDC regulations being followed 2,096 80%

Being provided PPE (personal protective equipment) 1,880 71%

Workplace health screening (symptom checks) required before entering school/workplace 1,924 73%

Mandatory symptom checks required for every student before entering school 1,802 68%

Work spaces cleaned and sanitized daily 2,199 83%

Cleaning/sanitizing supplies, including hand sanitizers readily available to all employees 2,235 85%

Maintaining social distancing protocols 1,892 72%

There is nothing that will make me feel comfortable. 237 9%




Other, please describe Responses %

Vaccination needed 84 28%

Social distance 39 13%

Clear policies 33 11%

Ventilation 20 7%

Testing/Screening 19 6%

Monitor VA Covid indicators 15 5%

Student compliance 13 4%

Other** 70 23%

**Common responses that didn't meet the threshold of 10 include: masks, plexiglass barriers, improved maintenance of sinks and bathrooms, clear masks, face sheilds, consistent cleaning and access to cleaning supplies.



ALL STAFF - Q7. What factors would help you feel more comfortable? (Please check all that apply)



Virginia Department of Health and CDC regulations being followed

1092 79% 357 80% 571 79% 234 84%

Being provided PPE (personal protective equipment)

973 71% 322 72% 528 73% 202 73%

Workplace health screening (symptom checks) required before entering school/workplace

1036 75% 321 72% 521 72% 196 71%

Mandatory symptom checks required for every student before entering school

991 72% 322 72% 503 70% 129 46%

Work spaces cleaned and sanitized daily

1167 85% 364 81% 579 80% 218 78%

Cleaning/sanitizing supplies, including hand sanitizers readily available to all employees

1151 84% 371 83% 603 84% 239 86%

Maintaining social distancing protocols

958 70% 338 76% 519 72% 224 81%

There is nothing that will make me feel comfortable.

125 9% 43 10% 71 10% 22 8%

Other, please describe below 151 11% 57 13% 95 13% 35 13%



FAMILIES - Q27. What factors would help you feel more comfortable sending your student(s) to school? (Check all that apply)

Responses %

Virginia Department of Health and CDC regulations being followed 4,214 75%

Symptom checks of employees required before entering school/workplace 3,552 64%

Mandatory symptom checks required for every student before entering school 3,041 54%

Classrooms and other gathering spaces cleaned and sanitized daily 4,477 80%

Sanitizing supplies, including hand sanitizers readily available 4,469 80%

Maintaining social distancing protocols 3,088 55%

There is nothing that will make me feel comfortable 317 6%





Masks 125 15%

Vaccination 104 13%

Open school/no restrictions 102 12%

Small class/no switching/split day 76 9%

Random or comprehensive testing 56 7%

Outdoor classrooms 38 5%

Hand washing/good hygiene 36 4%

Ventilation 34 4%

Compliance difficult/masks hard for younger students 32 4%

Contact tracing 23 3%

No in-person school/distance only 22 3%

Stay home when sick/provide distance to encourage 21 3%

Other 155 19%



FAMILIES - Q27. What factors would help you feel more comfortable sending your student(s) to school? (Check all that apply)



(n=2413)

Middle School

(n=1937)

High School

(n=1,929)


Virginia Department of Health and CDC regulations being followed

2039 71% 1798 75% 1479 76% 1443 75%

Symptom checks of employees required before entering

1826 64% 1502 62% 1194 62% 1151 60%

Mandatory symptom checks required for every student before

1526 53% 1277 53% 1008 52% 977 51%

Classrooms and other gathering spaces cleaned and sanitized

2289 80% 1917 79% 1545 80% 1485 77%

Sanitizing supplies, including hand sanitizers readily available

2237 78% 1899 78% 1549 80% 1521 79%

Maintaining social distancing protocols

1386 48% 1265 52% 1091 56% 1124 58%

There is nothing that will make me feel comfortable

146 5% 132 6% 107 6% 101 5%

Other 417 15% 327 14% 271 14% 287 15%



ALL STAFF - Q8. If school resumes in the fall, do you intend to return?

Responses %

Yes 1,861 70%

No 37 1%

Uncertain 474 18%

I will likely request work-from-home accommodations for health reasons 273 10%


ALL STAFF - Q8. If school resumes in the fall, do you intend to return?



Yes 998 72% 298 67% 489 68% 181 66%

No 21 2% 6 1% 8 1% 1 0%

Uncertain 253 18% 100 22% 132 18% 44 16%

I will likely request work-from-home accommodations for health reasons

107 8% 43 10% 93 13% 50 18%

ALL STAFF - Q9. Would you be willing to wear a mask?

Responses %

Yes 2,146 81%

No 76 3%

Sometimes 429 16%


ALL STAFF - Q9. Would you be willing to wear a mask?



Yes 1091 79% 369 83% 585 81% 222 79%

No 37 3% 10 2% 24 3% 5 2%

Sometimes 251 18% 68 15% 115 16% 53 19%



ALL STAFF - Q10. Would it increase your comfort level if staff were required to wear masks?

Responses %

Yes 1,974 75%

No 351 13%

No opinion 322 12%


ALL STAFF - Q10. Would it increase your comfort level if staff were required to wear masks?



Yes 997 72% 336 75% 532 73% 224 81%

No 171 12% 56 13% 107 15% 22 8%

No opinion 209 15% 56 13% 85 12% 31 11%

ALL STAFF - Q11. Would it increase your comfort level if students were required to wear masks?

Responses %

Yes 1,811 68%

No 417 16%

No opinion 421 16%


ALL STAFF - Q11. Would it increase your comfort level if students were required to wear masks?



Yes 888 64% 341 76% 537 74% 160 58%

No 245 18% 50 11% 103 14% 31 11%

No opinion 245 18% 57 13% 84 13% 87 31%



ALL STAFF - Q12. What are your concerns about coming back to your school/workplace?(Please check all that apply)

Responses %

Public health regulations not being followed 2,028 78%

Classroom/office not properly disinfected 1,834 71%

Availability of disinfecting materials or PPE (personal protective equipment) 1,884 72%

Childcare/care for family members 775 30%

My skills or knowledge may not be up to date 129 5%

Readjustment to classroom/office life 628 24%

My commute (e.g. using public transportation, different commute, etc.) 211 8%

Having in-person interactions with others 1,569 60%




Other, please describe Responses %

Compliance 152 36%

Exposure 89 21%

Social distance 45 11%

Ventilation 20 5%

Vaccination needed 18 4%

Child care 12 3%

Other** 91 21%

**Common responses that didn't meet the threshold of 10 include: difficulties wearing a mask all day, concerns about cleaning, concerns about bathrooms being maintained, and some who said they have few to no concerns.



ALL STAFF - Q12. What are your concerns about coming back to your school/workplace? (Please check all that apply)



Public health regulations not being followed

1038 75% 342 76% 576 80% 220 79%

Classroom/office not properly disinfected

964 70% 300 67% 480 66% 180 65%

Availability of disinfecting materials or PPE (personal protective equipment)

1000 73% 313 70% 527 73% 194 70%

Childcare/care for family members

392 28% 147 33% 207 29% 88 32%

My skills or knowledge may not be up to date

79 6% 22 5% 39 5% 6 2%

Readjustment to classroom/office life

320 23% 100 22% 172 24% 60 22%

My commute (e.g. using public transportation, different commute, etc.)

96 7% 33 7% 59 8% 32 12%

Having in-person interactions with others

789 57% 275 61% 420 58% 184 66%

Other, please describe below

229 17% 82 18% 122 17% 44 16%

FAMILIES - Q29. What are your primary concerns about coming back to your school? Please check all that apply.

Responses %

Public health regulations not being followed 3,112 58%

The proper disinfection of classrooms and other student gathering places 3,178 59%

Availability of disinfecting materials or PPE (personal protective equipment) 2,320 43%

Childcare/care for family members 769 14%

Readjustment to classroom or school life 1,120 21%

Student transportation (e.g. school bus, etc.) 850 16%

Having in-person interactions with others 2,359 44%






FAMILIES - Q29. What are your primary concerns about coming back to your school? Please check all that apply.


Elementary 3rd- 5th

(n=2413)

Middle School

(n=1937)

High School

(n=1,929)


Public health regulations not being followed

1394 49% 1122 47% 1115 58% 1125 58%

The proper disinfection of classrooms and other student

1558 55% 1335 55% 1121 58% 1055 55%

Availability of disinfecting materials or PPE

1047 37% 924 38% 797 41% 856 44%

Childcare/care for family members

606 21% 371 15% 162 8% 79 4%

Readjustment to classroom or school life

652 23% 492 20% 311 16% 292 15%

Student transportation

348 12% 338 14% 318 16% 339 18%

Having in-person interactions with others

1178 41% 981 41% 813 42% 772 40%

Other 484 17% 359 15% 289 15% 311 16%

Families: Transportation

FAMILIES - Q30. If your student or students typically ride the bus to school, do you think you will continue to use the bus?

Responses %

Yes 1,113 24%

No 1,583 35%

Maybe 1,262 28%

I need more information, please describe below 603 13%




FAMILIES - Q30. If your student or students typically ride the bus to school, do you think you will continue to use the bus?



(n=1842)

Middle School

(n=1502)

High School

(n=1,483)


Yes 567 26% 489 27% 420 28% 420 28%

No 824 38% 637 35% 512 34% 502 34%

Maybe 632 29% 564 31% 448 30% 452 31%

I need more information

153 7% 152 8% 122 8% 109 7%

FAMILIES - Q31. If you do not think your student or students will use the bus,how do you think they will get to school?

Responses %

Walk 1,147 22%

Bike 268 5%

Family vehicle 2,769 54%

We plan to use the bus. 642 13%



FAMILIES - Q31. If you do not think your student or students will use the bus,how do you think they will get to school?



(n=2186)

Middle School

(n=1760)

High School

(n=1752)


Walk 601 23% 535 25% 401 23% 321 18%

Bike 77 3% 132 6% 146 8% 119 7%

Family vehicle 1461 57% 1141 52% 857 49% 937 54%

We plan to use the bus

334 13% 270 12% 238 14% 241 14%

Other 113 4% 108 5% 118 7% 134 8%

Percentages below represent only those respondents who indicated in #30 that their child does use the bus.


Elementary 3rd-5th

(n=2413)

Middle School

(n=1426)

High School

(n=1396)

Walk 313 15% 288 17% 202 14% 143 10%

Bike 59 3% 100 6% 112 8% 95 7%

Family vehicle 1273 62% 1005 58% 778 55% 809 58%

We plan to use the bus

334 16% 270 15% 238 17% 241 17%

Other 91 4% 86 5% 96 7% 108 8%



Instructional Staff, Students & Families: Synchronous vs. Asynchronous

INSTRUCTIONAL STAFF - Q15. If remote operations continued, I would prefer to provide

Responses %

synchronous learning for students (live instruction on a schedule) 136 7%

asynchronous learning for students (pre-recorded videos, assignments) 394 21%

a combination of the two 1,171 62%

I don’t have a preference. 103 5%

I don’t know. 91 5%


INSTRUCTIONAL STAFF - Q15. If remote operations continued, I would prefer to provide



synchronous learning for students (live instruction on a schedule)

53 6% 20 5% 63 11% 5 5%

asynchronous learning for students (pre-recorded videos, assignments)

217 23% 85 23% 104 19% 8 8%

a combination of the two

585 61% 227 62% 334 59% 52 52%

I don’t have a preference.

51 5% 18 5% 39 7% 26 26%

I don’t know. 55 6% 14 4% 22 4% 9 9%

STUDENTS - Q12. I prefer the following:

Elementary (n=1361)




I want to meet live with my teacher on my screen at a set time. (This is called synchronous learning.)

265 19.3% 264 11.2% 181 10.3%

I want to log in and complete my work based on my own schedule. My teacher might provide recordings to view on my screen but it is not live with my teacher. (This is called asynchronous learning.)

324 23.6% 980 41.7% 687 39.0%

I would prefer a combination of these two.

630 45.9% 883 37.5% 804 45.7%

I don’t know 142 10.3% 225 9.6% 89 5.1%



FAMILIES Q28. If distance learning continues, I would prefer the following for my student(s)

Responses %

Live instruction with a teacher on a schedule (Synchronous learning) 2,292 41%

Independent learning with materials such as pre-recorded videos, learning packets, or assignments (Asynchronous learning) 243 4%

A combination of the two 2,938 52%

I don’t have a preference 57 1%



FAMILIES Q28. If distance learning continues, I would prefer the following for my student(s)



(n=2407)

Middle School

(n=1933)

High School

(n=1,925)


Live instruction with a teacher (synchronous learning)

1103 39% 955 41% 818 42% 810 42%

Independent learning with materials such as pre-recorded videos, learning packets, or assignments (asynchronous learning)

138 5% 36 2% 70 4% 85 4%

A combination of the two

1515 53% 1261 52% 1019 53% 982 51%

I don’t have a preference

34 1% 26 1% 6 .3% 19 1%

I don’t know 63 2% 36 2% 20 1% 29 2%

reopening input survey results · note: there were 5,650 responses to the family survey,...

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