repairs and estate managementdemocraticservices.hounslow.gov.uk/(s(0bhwtkf3jb2ngx45febfhhu2... ·...
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Repairs and Estate Management
Objectives
• Satisfaction - A better, quicker service (including disabled/ sheltered)
• Better fault diagnoses
• Restructure to ensure we have the right staff doing the right jobs.
• Make the service more transparent
• Achieve value for money
• Develop staff through training
• Value added caretaker service
Multi Trade
Achievements to date
• 86% reduction of missed appointments from April to July
• Significant reduction in Stage 1 complaints (57% decease Aug 15 / 16)
• Recruitment of new staff
• Exceeding target for post inspections
• New fleet
• Mechanising cleaners
• New Materials supplier
Operations Hub
The future• Repairs and estate management hub
• Alignment with Highways
• Joint surveyor and housing officer estate inspections
• Caretaker minor repairs
• Timely satisfaction surveys
• Texting ahead for appointments
• Smart scheduling
• Multi-trade operatives
• Support contractor procurement