repairs and maintenance standards document · 2016-05-05 · o:administration/building...

O:Administration/Building Services/Electrical Team/Team Policies and Procedures/Customer Service Excellence

Repairs and Maintenance Standards Document

This document sets out the main services provided by the Estates Services

repairs and maintenance teams and the standards to which they are to be

delivered.

Written by: S. Pearson

Checked by: I. Hughes

Date: March 2016

Revision date: March 2017


1. Reason for revision

This is the first issue of this document.

2. Repairs and maintenance teams

Repairs and maintenance services are delivered by the following teams:

Conservation and buildings

Electrical

Mechanical

Controls

Direct labour organisation

The Direct Labour Organisation itself is split into a number of disciplines including, general building

operatives, mechanical fitters, plumbers, and electricians.

3. Repairs and maintenance Services

Maintenance work can be split into a number of different service offerings including:

Reactive maintenance – typically repairs carried out in response to breakdowns;

Planned preventative maintenance – periodic servicing carried out to a schedule;

Inspection and testing – typically driven by statutory requirements;

Planned works – high value replacement works at the end of life of the asset, and typically

informed by the condition survey.

4. Service Descriptions and Standards

4.1 Reactive Maintenance

Reactive maintenance is managed using the DLO Helpdesk (FacilityNet). Work is typically low value

(<£1k), involving the repair or replacement of fittings or repairs to small parts of systems or

buildings. Work is requested by ‘authorised requestors’ who have been trained in the operation of

Planon and there are numerous different response times depending on the nature of the fault and

the disruption to the customers department. The response times are set out in Planon and are

subject to change but only after consultation. Please see Appendix 4 for a full list of the response

times.

Reactive maintenance is carried out either by in house operatives and technicians or outsourced to a

small number of approved contractors.

Once reactive work is completed then a feedback form is automatically sent via Planon. The DLO

collate these feedback forms which are then reviewed by the DLO board. Staff and contractor

performance is measured and reported to the DLO board (see performance report on website).


4.2 Planned Preventative Maintenance

Planned preventative maintenance is carried out either by in house operatives and technicians or

outsourced to approve contractors. Maintenance contracts for plant are typically managed by

engineers. The performance of contractors is periodically reviewed to ensure high standards of

delivery. Large contracts are subject to formal review meetings.

4.3 Inspection and Testing

Inspection and testing is typically driven by statutory requirements eg the Electricity at Work Act, L8

code of practice for the control of Legionella, Lifting Operations and Lifting Equipment regulations.

Testing of water systems is carried out by site based contractors. They will arrange access to

buildings and water systems directly with building managers. In the event of disruptive works being

required eg chlorination of water systems they will arrange these with the building manager at a

convenient time.

Fall arrest systems (Mansafe systems) are subject to annual inspections. These will be organised

with the building manager.

Testing and inspection of the fixed wiring system is a legal requirement under the Electricity at Work

act and carried out in accordance with British Standards (BS7671) and other guidance documents

which set out how the system should be tested. The detailed programme for the testing is organised

on a building by building basis. Testing is typically carried out every 5 to 6 years but other areas of

high risk or ‘historic’ buildings eg the Sheldonian and Old Bodleian are tested more frequently.

The primary reason for testing is to ensure that the electrical system is safe to operate i.e.:

There are no damaged cables or components;

The system is not over loaded;

Electrical protection is suitably connected.

Testing can be extremely disruptive as it involves both an invasive inspection of the wiring and major

components as well as isolating the power supply. The provisional programme for testing is

published five years in advance although it has to be recognised that it is subject to change. For

example, the period between testing may be reduced if significant problems are detected as part

remedial works. There may be delays to the programme if access to buildings is difficult and the

programme is delayed to suit the department’s requirements.

A minimum of 3 weeks before the proposed testing start date an Electrical Engineer will contact the

Building manager in the affected department to discuss the works. The Engineer will describe the

testing in detail and discuss any critical requirements that the department may have. It is our

expectation that the Building Manager will inform the relevant people in the department of the

planned works. In conjunction with the department, a programme will be produced broken down by

area of the testing to be carried out. As the testing progresses detailed arrangements for access and


isolation will be made directly by the contractors with affected occupants in agreement with the

Building Manager. Contact details are kept on Planon.

For larger buildings (>5000 m2) or ones where the works are likely to exceed 20 weeks regular

review meetings are organised by the Engineer with the Department and the Electrical contractors.

The period of the review will be dependent on the complexity and duration of the works but is

typically every 6 to 10 weeks to suit the department.

Test and inspection results are monitored by uploading them on to the University’s comprehensive

database of all electrical assets. This confirms that all circuits are inspected and or tested and checks

they meet the national standards.

Once the work has been completed we seek feedback on our performance from the department to

identify how we can improve our service (please see Appendix 2).

4.4 Planned Works

Planned works covers the replacements of building services systems within buildings or significant

parts of buildings such as windows or roofs. They vary in value from approximately £5k to £500k the

costing being a function of the size and scope of the works. The works themselves span a number of

years. The programme of works is driven by a combination of the condition survey (an independent

survey of the condition of the elements of the entire Estate) and the results of the Inspection and

Testing programme and the feedback from surveyors and engineers, contractors and customers

themselves.

A three year rolling programme of works is produced which is published on the Estates Services

website. This programme is reviewed and approved by the Buildings and Estates Sub-committee

(BESC). Prior to the start of the academic year, a more detailed programme is produced for

approval by BESC. Once approved Administrators within affected departments are informed in

writing that maintenance works are planned. Contact details are kept on Planon. At this point

Administrators are free to contact Estates Services to negotiate the timing of the work to ensure the

minimum amount of disruption to their department.

A minimum of 3 weeks before the proposed start date an Engineer or surveyor will contact the

affected department to discuss the works. They will describe the works in detail and discuss any

critical requirements that the department may have. Design drawings and a programme will be

produced of the works to be carried out. The Building manager within the department will be given

opportunities to comment on the design and programme.

Where the works are likely to exceed 20 weeks regular review meetings are organised with the

department and the key contractors. The period of the review will be dependent on the complexity

and duration of the works but is typically every 6 to 10 weeks. Once the work has been completed

we seek feedback on our performance from the department to identify how we can improve our

services (see Appendix 2).


Appendix 1 - Charges

The Direct Labour Organisation charges the following hourly rates for chargeable (ie non repair and maintenance work):

Service Rate

Mechanical/Plumbing/Building/Joinery £33.00/hour

Supervisors £38.00/hour

Please note: more complex works, such as bespoke joinery, please get in touch and we will provide a quote based on the above rates.

Appendix 2 - Standards and current performance

Timeliness Standards Target Current Comments

Calls to the DLO Helpdesk to be answered within 5 rings 90% 100% 358 calls (291 answered on first ring)

Calls to our teams to be answered within 5 rings 90% 100% Monitored through internal sampling

Emails to be responded to within 5 working days 90% 94% Monitored through internal sample

Planned Work Standards (monitored through feedback forms) Target = 8/10 positive responses

Target Current Comments

Ensure the customer has a clear understanding of the scope of the project 80% 100%

Understand and respond to customer concerns and comments 80% 83%

Clearly communicate the project programme 80% 83%

Clearly explain the design and all design developments 80% 83%

Ensure the design addresses the brief (or agree exceptions) 80% 83%

Ensure suitable and sufficient meetings throughout the project 80% 100%

Ensure the installed works deliver the brief and agreed changes 80% 100%

Ensure installation is of the correct quality 80% 83%

Ensure works are carried out on time 80% 100%

Minimise disruption to the department 80% 100%

Ensure suitable training at handover 80% 50% We have included handover training/demonstrations in the completion checklist

Avoid major snags after handover 80% 83%


Appendix 3 - Standards for quality of customer service

These standards are based on positive responses to our annual customer survey. Full results of the survey can be found on our website.

Standard 2013 2014 2015 Target

for 2016 Comments

Ensure we are easy to contact 49% 70% 89% >90% Target = greater than 90% (9/10 customers)

Deliver timely services 46% 49% 63% 65%

Deliver a seamless service with other teams 46% 46% 53% 60%

Treat all customers fairly 65% 83% 96% >90% Target = greater than 90% (9/10 customers)

Ensure our staff are polite and friendly 65% 83% 94% >90% Target = greater than 90% (9/10 customers)

Consult customers to meet their needs 47% 56% 68% 70%

Ensure continued satisfaction with our service 48% 63% 75% 78%


Appendix 4

Standard Work Orders for Reactive R&M Works. For performance data please see the Standards section of our website.

Code Description Priority Order group classification

STD_01218 (Accepted Quotation Check work order Group OK ) Carry out work as per quote By Arrangement Building

STD_00591 Air Conditioning - Fans, belts & motors - repair Within 4 weeks Heating & ventilation

STD_00107 Air Conditioning - Fixed Internal Service & Supply By Arrangement Heating & ventilation

STD_00028 Air Conditioning Leaking Within 2 working days Heating & ventilation

STD_00375 Air Handling Unit Estates - Faulty Within 4 weeks Chillers, Boilers & Plant

STD_00603 Air Handling Unit Estates - leaking Within 2 working days Chillers, Boilers & Plant

STD_01079 Air handling unit faulty - Critical environment Immediate Heating & ventilation

STD_00391 All services - Cap off Within 8 weeks Plumbing

STD_01094 Barriers & Bollards - repair (RA3)(2) Within 8 weeks Car parks and cycle sheds

STD_00585 Bath leaking Within 1 week Plumbing

STD_00554 Bath unblock Within 2 working days Plumbing

STD_00489 Boiler Fault Within 1 week Chillers, Boilers & Plant

STD_00031 Boiler Leaking Within 2 working days Chillers, Boilers & Plant

STD_00115 Book cases, shelves & display cases - repair Within 8 weeks Interior

STD_00117 Boundary walls - external repair Within 8 weeks Exterior walls

STD_00379 Carpentry - Small carpentry jobs no quote required Within 8 weeks Interior

STD_00726 Carpet - fixed, damaged, worn - Repair Within 4 weeks Interior

STD_00359 Carpet tiles, loose coverings, repair or replace Within 4 weeks Interior

STD_00409 Ceiling - Damaged Within 8 weeks Interior

STD_00387 Chiller - Defective Within 1 week Chillers, Boilers & Plant

STD_01075 Chiller defective - Critical environment Immediate Chillers, Boilers & Plant

STD_01124 Chillrs/Air-con inst. by occupy units-Int (RA1)(2) Within 8 weeks Heating & ventilation

STD_00365 Cleaning of glazing - Internal Within 8 weeks Interior

STD_00704 Comet Warehouse Removals By Arrangement Building


STD_00129 Cupboards - Repair Within 8 weeks Interior

STD_01098 Cycle & pedestrian ways - repair (RA4)(2) Within 8 weeks Roads, pathways, etc

STD_00133 Cycle Stands - repair By Arrangement Car parks and cycle sheds

STD_01469 Dehumidifier By Arrangement Humidifiers

STD_00441 Door, Internal repair (not locks or fastenings) Within 4 weeks Interior

STD_00499 Door Closers - Installation (new) Within 4 weeks Building

STD_00501 Door Closers - Replacement/Repair Within 2 weeks Building

STD_00566 Door locks/fastenings Within 4 weeks Building

STD_00444 Doors, External repair (not locks or fastenings) Within 2 weeks Exterior

STD_01096 Drains and Drainage (RA1)(2) Within 2 working days Plumbing

STD_00656 Elec Appliance - Portable, repair or replace Within 1 week Appliance

STD_00678 Electric Shock from equipment Immediate Electrical

STD_00421 Emergency call out - Incident report Within 8 weeks Mechanical

STD_01081 Emergency callout - Supervisor attended Immediate Mechanical

01477 Emergency Douche Showers- Repair/Replace (not testing) By Arrangement Plumbing

STD_01407 Emergency Lighting Within 1 week Electrical

STD_00187 Environmental control systems, BSU - Faulty Immediate Controls

STD_00405 Fan Coil unit - heating/cooling defective Within 2 weeks Chillers, Boilers & Plant

STD_00658 Fan - Repair or replace Within 1 week Appliance

STD_00568 Fencing - erect new By Arrangement Building

STD_00529 Fencing - Remove or repair Within 4 weeks Fences

STD_00195 Fire alarm systems - maintenance & testing - Inter Within 8 weeks Fire extinguishers & equipment

STD_00535 Firedoor - locks and fastenings Within 1 week Interior

STD_00632 Fire Extinguisher - Notification of Use Within 4 weeks Fire extinguishers & equipment

STD_00191 Fire Extinguishers-wet/dry risers-hydrants-Mainten Within 8 weeks Fire extinguishers & equipment

STD_00193 Fire Extinguishers-wet/dry risers-hydrants-Provis Within 8 weeks Fire extinguishers & equipment

STD_00197 Fire protection equipment - maintenance & testing Within 8 weeks Fire extinguishers & equipment

STD_00469 Flag Raising Within 1 week Exterior


STD_00411 Floors - finishings repair (not carpet) Within 8 weeks Interior

STD_00201 Flues - sweeping - internal Within 8 weeks Mechanical

STD_01100 Fume cupboard - extract fans & ducts (RA13)(2) Within 1 week Fume Cupboards

STD_00399 Fume hoods - defective By Arrangement Heating & ventilation

STD_00049 Gas, strong smell of Immediate Mechanical

STD_00395 Gas - Cap off Within 8 weeks Mechanical

STD_00209 Gas fittings, fires & other gas equip - Int supply By Arrangement Mechanical

STD_00595 Gas service pipe main - replace Within 8 weeks Mechanical

STD_00211 Gas service pipes - repair - Internal Within 8 weeks Mechanical

STD_00597 Gas service pipes-replace for Department equipment Within 8 weeks Mechanical

STD_00573 Gates - locks and fasteners Within 2 weeks Building

STD_00213 Gates - repair or replace By Arrangement Exterior

01 General Project work by DLO Project work Building

STD_01220 General request for DLO Building Team (no SWO match) By Arrangement Building

STD_01224 General request for DLO Mechanical Team (no SWO match) By Arrangement Mechanical

STD_01226 General request for DLO Plumbing Team (no SWO match) By Arrangement Plumbing

STD_01222 General request for Electrical Team (no SWO match) By Arrangement Electrical

STD_00285 Glazing cleaning - External Within 8 weeks Exterior

STD_00287 Glazing repair - external Within 1 week Exterior

STD_00289 Glazing to cupboards Within 8 weeks Interior

STD_00291 Glazing to doors - Internal Within 8 weeks Interior

STD_00293 Glazing to fanlight Within 8 weeks Interior

STD_00295 Glazing to fume cupboards and fittings Within 8 weeks Interior

STD_00297 Glazing to partitions Within 8 weeks Interior

STD_00299 Glazing to windows, Repair Within 2 working days Interior

STD_00423 Graffiti Within 4 weeks Building

STD_00415 Gullies & soakaways blocked Within 1 week Exterior

STD_01118 Gutter, soil/drain pipes blocked/leaking (RA11)(2) Within 2 weeks Plumbing

STD_00575 Hand & grab rails - repairs only Within 4 weeks Building


STD_00539 Hang picture or painting Within 8 weeks Building

STD_00055 Heating, Adjust- too hot/ too cold Within 1 week Heating & ventilation

STD_00053 Heating, Restore after breakdown Within 2 working days Heating & ventilation

STD_00051 Heating, Turn on- for heating season Within 1 week Heating & ventilation

STD_01106 Heating & water pipes - Internal, repair (RA1)(2) Within 4 weeks Heating & ventilation

STD_00593 Heating & water pipes internal make safe/isolate Within 2 working days Heating & ventilation

STD_00221 Heating appliances - Finned/grilled cleaning - Int Within 8 weeks Heating & ventilation

STD_00464 Heating Not Working Within 1 week Heating & ventilation

STD_01077 Heating not working - Critical environment Immediate Heating & ventilation

STD_00223 Heating pipe ducts in floors - Cleaning - Internal Within 2 weeks Heating & ventilation

STD_00225 Heating pipes - External - Repair Within 4 weeks Heating & ventilation

STD_00599 Heating pipes leaking - external Immediate Heating & ventilation

STD_01345 Heating Pumps Within 1 week Heating & ventilation

STD_00381 Heating system - Drain down system Within 8 weeks Heating & ventilation

STD_00385 Heating Turn Off By Arrangement Heating & ventilation

STD_01108 Hot\cold water inter mods-srvs, waste etc (RA1)(2) Within 8 weeks Plumbing

STD_00605 Hot water - non residential only Within 1 week Domestic Hot & Cold Water

STD_00433 Hot water - residential units only Within 8 working hours Domestic Hot & Cold Water

STD_01347 Hot water service pumps Within 1 week Domestic Hot & Cold Water

STD_00458 Humidifier/Humidity Problem Within 1 week Humidifiers

STD_01354 Hydo Boil Faulty Within 2 weeks Plumbing

STD_01112 Laboratory Benches - repair internal (RA10)(2) By Arrangement Interior

STD_01114 Laboratory taps - Internal (RA10)(2) Within 1 week Plumbing

STD_00579 Labour supply only By Arrangement Building

STD_00650 Lamp - External (Public Walkway) Within 1 week Lighting

STD_00648 Lamp - External replace (Building only) Within 1 week Lighting

STD_00640 Lamp - Internal replace Within 1 week Lighting

STD_01472 Leak Diverter By Arrangement Plumbing

STD_00644 Light Fitting - External (Building only) Within 1 week Lighting


STD_00646 Light Fitting - External (Public Walkway) Within 1 week Lighting

STD_00652 Light Fitting - External Req additional (Bldg) Within 1 week Lighting

STD_00654 Light Fitting - External Req additional (Public) Within 1 week Lighting

STD_00638 Light Fitting - Internal repair or replace Within 1 week Lighting

STD_00642 Light Fitting - Request for additional Within 1 week Lighting

STD_00237 Lightning conductors - External Within 1 week Electrical

STD_00670 Loss of Power - to Building Immediate Distribution

STD_00666 Loss of Power - to Desk Within 8 working hours Distribution

STD_00664 Loss of Power - to equipment Within 8 working hours Distribution

STD_00668 Loss of Power - to office Immediate Distribution

STD_00123 Main drain unblock Within 8 working hours Plumbing

STD_01116 Manhole cors- Ext, repair/replace missing (RA2)(2) Within 2 weeks Exterior

STD_00245 Microbiological safety cabinets Within 2 working days Mechanical

STD_00577 Mould removal Within 4 weeks Building

STD_00249 Notice board Within 8 weeks Exterior

STD_00251 Oxygen & compressed air pipes - external, repair Within 2 weeks Mechanical

STD_00694 Paint/colour code pipework By Arrangement Mechanical

STD_00255 Panelling (wall/ceiling) repair- Internal By Arrangement Interior

STD_00569 Paving & steps - remove algae Within 2 weeks Building

STD_00544 Permit to work Within 8 weeks Work Permit

STD_00257 Pest control (Rodents & Pigeons only) - External Within 1 week Exterior

STD_00229 Pest Control Insects & Pests Infestation - Internal/External Within 1 week Interior

STD_01110 Pipes, Internal - soil and waste pipe (RA09)(2) Within 1 week Plumbing

STD_00261 Plastering or brickwork to walls - Internal By Arrangement Interior walls

STD_00259 Plastering to ceiling - Internal By Arrangement Interior

STD_00587 Plug replacement - sanitary fitting Within 2 weeks Plumbing

STD_00425 Plumbing System - Drain down system Within 8 weeks Plumbing

STD_01466 Portable Heater By Arrangement Heating & ventilation

STD_00527 Quotation request Within 4 weeks Building


STD_00267 Radiator, Adjust Within 2 weeks Heating & ventilation

STD_00057 Radiator, Leaking Within 1 week Heating & ventilation

STD_00059 Radiator, Not Working Within 1 week Heating & ventilation

STD_00383 Radiators - Herz thermostatic valve replacement By Arrangement Heating & ventilation

STD_00265 Radiators - replace Within 8 weeks Heating & ventilation

STD_00601 Radiators-thermostatic valve replacement-not Herz By Arrangement Heating & ventilation

STD_00273 Refrigerators, freezers - faulty Within 1 week Mechanical

STD_00686 Repair/Replace emergency stop button Within 2 weeks Mechanical

STD_00690 Repair or replace TMV Within 4 weeks Plumbing

STD_01120 Roads & pavings - External repair (RA5)(2) Within 8 weeks Roads, pathways, etc

STD_01422 Salt, Supply and delivery of 24Kg bags of road salt Within 2 weeks Roads, pathways, etc

STD_01122 Sanit. fittings - Refurb/new installation (RA1)(2) By Arrangement Plumbing

STD_00303 Seating - fixed lecture room & theatres -repair By Arrangement Interior

STD_00581 Shower - repair faulty Within 1 week Plumbing

STD_00556 Shower unblock Within 2 working days Plumbing

STD_00571 Signs & name plates - internal Within 8 weeks Building

STD_00247 Signs and Name plates - external By Arrangement Exterior

STD_00495 Sink - Blocked Within 1 week Plumbing

STD_01087 Sink - faulty macerator Within 1 week Plumbing

STD_00548 Sink leaking Within 1 week Plumbing

STD_00307 Skirtings repair or replace By Arrangement Interior

STD_00309 Skylights/rooflights repair By Arrangement Exterior

STD_00674 Smell/smoke from fitting Immediate Lighting

STD_00676 Smell/smoke from substation Immediate Electrical

STD_00589 Smell - investigate sanitary or drainage (not gas) Within 4 weeks Plumbing

STD_00717 Socket - Repair faulty socket Within 1 week Distribution

STD_00718 Socket - replace broken or damaged socket outlet plate Within 2 weeks Distribution

STD_00672 Sockets - request for additional Within 1 week Circuits

STD_01267 Soil Stack Unblock (RA09)(2) Within 8 working hours Plumbing


STD_00541 Staging - Raise and take down Within 1 week FM Services

STD_00315 Staircase internal - repair Within 4 weeks Interior

STD_01228 Steam Repairs Within 1 week Chillers, Boilers & Plant

STD_00317 Steps - External, repair Within 2 weeks Exterior

STD_00662 Storage Heater - Repair or replace Within 1 week Appliance

STD_00319 Storage Units - Electrical - Internal, faulty Within 1 week Heating & ventilation

STD_00698 Summer List Routine DLO Mechanical

STD_00607 Sump pump - not Plant room repair Within 2 weeks Pumps

STD_00525 Sump Pumps, Plant Room - repair Within 2 working days Pumps

STD_00323 Sun blinds/Louvres - External repair Within 8 weeks Exterior

STD_00061 Tap, Faulty Repair or replace Within 1 week Plumbing

STD_00329 Tiling to walls - Internal repair Within 8 weeks Interior walls

STD_01132 Toilet broken - refix (RA1)(2) Within 1 week Plumbing

STD_01085 Toilet - faulty macerator Within 1 week Plumbing

STD_01136 Toilet-Flush broken(RA1)more than 1 wc in bld (2) Within 1 week Plumbing

STD_01126 Toilet - Flush broken (RA1) only 1 wc in bld(2) Within 2 working days Plumbing

STD_01128 Toilet Leaking (RA1)(2) Within 1 week Plumbing

STD_00702 Toilet seat broken (more than 1 WC in building) Within 2 weeks Plumbing

STD_00333 Toilet seat broken (only 1 WC in building) Within 1 week Plumbing

STD_00625 Toilet Supply and fit new toiler roll holder Within 4 weeks Building

STD_01130 Toilet unblock (RA1)(2) Within 2 working days Plumbing

STD_01409 Trace Heating By Arrangement Mechanical

STD_01134 Urinal leaking (RA1)(2) Within 1 week Plumbing

STD_00558 Urinal unblock Within 2 working days Plumbing

STD_00335 Ventilating equipment - external, faulty Within 1 week Heating & ventilation

STD_00337 Ventilation ducts, internal - cleaning Within 8 weeks Heating & ventilation

STD_00339 Ventilation equipment &extract ducts-microbial-Int Within 1 week Heating & ventilation

STD_00341 Walls - External repair Within 8 weeks Exterior walls

STD_00039 Wash Hand basin, Leaking Within 1 week Plumbing


STD_00121 Wash hand basin unblock Within 2 working days Plumbing

STD_00431 Water, no water entire building Within 8 working hours Plumbing

STD_00564 Water, no water - internal fittings Within 1 week Plumbing

STD_00397 Water - cap off By Arrangement Plumbing

STD_01089 Water - discoloured please investigate Within 1 week Plumbing

STD_00583 Water fountain - repair Within 2 weeks Plumbing

STD_00636 Water Heater, faulty Within 1 week Plumbing

STD_00438 Water Heater, faulty_1 Within 4 weeks Plumbing

STD_00343 Water heater new - supply & fit Within 8 weeks Plumbing

STD_00660 Water Heater - Repair or replace Within 1 week Appliance

STD_01332 Water Ingress - Non urgent Within 2 weeks Building

STD_00456 Water Ingress - Urgent Within 2 working days Building

STD_01091 Water leak intenal - non urgent Within 1 week Plumbing

STD_00067 Water Leak internal - urgent Within 2 working days Plumbing

STD_00403 Water - Leak on process de-min cold water By Arrangement Plumbing

STD_00634 Water softner fault

Mechanical

STD_00347 Window fans - Internal Within 8 weeks Interior

STD_00353 Window frame repair or replace Within 8 weeks Interior

STD_00141 Window locks/fastenings Within 4 weeks Interior

STD_00349 Window sash cord repair Within 8 weeks Interior

repairs and maintenance standards document · 2016-05-05 · o:administration/building...

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