replacement, amc & warranty management solution – tallywarm
DESCRIPTION
TallyWARM for Tally is a solution built on Tally.ERP that addresses industry pain points around: the processes of components, accessories and products replacement, warranty and AMC (after sales maintenance contracts).TRANSCRIPT
© Copyright 2008 - 2013 Milan Solutions © Copyright 2008 - 2013 Milan Solutions © Copyright 2008 - 2009 Milan Solutions
TallyWARM
An industry solution for
.ERP9
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TallyWARM – an industry solution
• Tally.ERP is an ERP system that has comprehensive general purpose accounting, stock control,
manufacturing and order management for SMEs.
• TallyWARM is a solution built on Tally.ERP that addresses industry pain points around:
– the processes of components, accessories and products replacement
– warranty and
– AMC (after sales maintenance contracts)
– Salesperson performance.
• Vendors of products like computers, batteries, inverters and white goods, need to track the products
as well as parts within them especially to manage returns for repair or replacement.
• Tracking a faulty part right from its identification to replacement and the efficiency in doing that is
a capability that is missing in Tally. To add to that, there are complexities of in-warranty and
outside-warranty.
• TallyWARM will also handle customer relationships relating to warranties and AMC including an
automated reminder service .
• While manufacturers’ systems are being used for tracking, this is done mostly in B2C situations. In
B2B, the vendors keep a track themselves especially when they have AMCs with their customers.
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Purchase/Warehouse/Manufacturing Management
Sales Management Warranty and AMC Management
MIS Reports
• Purchase of branded finished goods as well as components and accessories
• Complete tracking of items from purchase through to replacement .
• Brand wise product handling
• Product assembly • Complete product-
component tracking • Returns
• Handling sales process of branded as well as assembled products
• Sales of components
• Product serial/ code tracking
• Component-Parent tracking
• Sales Discount • Multiple payment
mode
• Daily Sales report • Salesman
incentive • Returns
management • Detailed invoicing
showing components with/without product
• Product or parts warranty tracking
• Automated e-mail warranty renewal letter and
• Reminder for warranty extend
• AMC and Service call book
• Automated reminder generation for renewal of AMC
• Service Billing
• Customer wise, Product wise, Serial Number (batch) wise replacement status
• Replacement due from the Creditors (Supplier), replacement due to debtors (Customers), Creditor Wise, Debtor Wise, Product Wise
• Age Analysis of replacement
• Warranty Status – due dates
• Overdue – outstanding and last communication
• Comprehensive stock records with tracking of consumption of replaced components
Features of the system for IT Hardware Service Management in Tally.ERP9
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Replacement Management
• Tracking of items replaced in different scenarios
• Defective goods received for replacement
• Defective goods sent to supplier
• Replacement received from supplier
• Replacement sent to customer
• Assembling product handling
• Product serial/ code tracking through the replacement cycle
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Replacement cycle – a process
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Customer
H/w Vendor (HO/Branch)
Manufacturer Co. /
Service Centre
New Item Stock Old Item Stock
Sale of Part (Sl No.
002138921) Doc:
Sales Invoice
Return of Part (Sl
No. 002138921)
Doc: Receipt Note
Part (Sl No.
002138921) Doc:
Delivery Note
Replaced Part (Sl
No. 002314124)
Doc: Receipt Note
Replaced Part (Sl
No. 0032676987)
Doc: Delivery Note
Sales Inv to
Customer
Receipt Note
to Customer
Delivery Note
to Parent Co
Receipt Note
from Parent Co
Delivery Note
to Customer
There are other alternative replacement processes. TallyWARM caters to all of them
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Activating TallyWARM
TallyWARM Features Activation
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Repair and Replacement Management
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…..Replacement Management Reports – an example
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Warranty Tracking
Manufacturer Warranty is recorded during Purchase whereas Customer warranty starts
from date of Sale. Validity is checked when receiving items for repair/ replacement.
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AMC Management
AMC Services
Gateway of Tally
AMC Info
Support Services
1 Email Support
2 Phone Support
3 On Site Support
4 Installation Support
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AMC Packages
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AMC Register
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Reminder / Follow up Warranty/AMC
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Milan Solutions India Pvt Limited
Kolkata P-222 C I T Road, Scheme 6M
Kolkata – 700 054
Tel: +91 (0) 33 4006 9434
Ahmedabad 201, Abhigam, Opp Doctor House
C.G. Road, Ellisbridge
Ahmedabad 380 006
Tel:+91 (0) 79 4005 6567
UK 2nd Floor Dawson House
131-135 High Street
New Malden
Surrey
KT3 4BH
Email: [email protected]
www.milansolutions.in
www.milanitservices.com
Thank You
© Copyright 2008 - 2013 Milan Solutions
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© Milan Solutions India Pvt Ltd
TallyWARM and WARM for Tally is an Industry Solution on Tally.ERP from Milan.
All rights reserved. Copying or reproducing the designs and screens is prohibited.
Milan is an authorised Tally Integration and Services Partner
Milan’s Tally Team has immense international experience of building and supporting solutions in and
around Tally in different industries.