replies to queries on rfp for request for proposal (rfp ... corrigendum final.pdfbased on finacle....

Sl No Clause noPage

no.Clause Query Bank Response

1 GenericConsidering the stringent timelines, we are requesting

an extension of 2 weeks.

Last date of submission is extended up to

17.10.2018

1 2 8 2 a & b

a. Mr. K S Ramasubban, IAS (Retired),

b. Mr. Ramachandran Venkataramani, IRSS (Retired),

Please read the name and details of IEMs as

follows:

a. Mr. B Ravichandran, IRS (C&CE) (Retd.),

E-mail- [email protected]

b. Mr. Ashwani Kumar,

E-mail- [email protected]

2 3 8

Liquidity Risk Management (LRM) in

Oracle Financial Services Analytical

Application (OFSAA), implementation of

Profitability Module (PM) for newly

formed business rules in latest version of

OFSAA, Up-gradation of OFSAA to latest

version along with support and

customization of existing modules (FTP,

PM, ALM)

Please validate our understanding on scope

1. Migration of functionalities of existing ALM, FTP, PM

to new OFSAA modules. It will be as good as

implementing existing functionalities in new module

2. Implementation of new LRM module

3. Implementation of new PM business rules

4. As-is migration of ALM - FTP modules with changes as

needed during new implementation

5. Migration of data from existing OFSAA to new OFSAA

6. Support of existing OFSAA ALM, FTP, PM modules till

go-live of new modules by deploying 2 onsite support

resources

Please be guided by RFP

3 6 10 b

Existing enhancement will be done in current version or

after upgraded to newer version for ALM, FTP, PM

modules?

After upgradation of existing module of

ALM,FTP,PM.

Replies to queries on RFP for Request for Proposal (RFP) for Supply, Installation, Configuration, Customization, Up-gradation, Maintenance and Support of Liquidity

Risk Management Module (LRM) in Oracle Financial Services Analytical Application (OFSAA)

Last Date of Submission is extended up to 17.10.2018

4 6 10 d

Assume 2 onsite support resources required for existing

application support till we upgrade to new version? Post

go-live same resource will continue for support?

2 onsite support is required for existing

application. Bidder has to provide separate

team for upgradation & execution of this

project.

5 5.3 10

Bidder must have minimum annual

turnover of Rs.50 Crores in last

consecutive three financial years

With a view to having bids from bidders of sound

financial standing, we suggest to make this criteria as

200 cr


6 5.3 10

The Bidder must have minimum annual

turnover of Rs.50 Crores in last

consecutive three financial years from

Indian operations. (Audited Financial

statements of the three years to be

submitted.)

OFSA Implementation is a crucial project for any Bank &

involves adding additional services as required to meet

the Deadline. This is a huge cost in itself & only a Bidder

with strong financials can survive in the long duration.

Hence request the Bank to increase the Turnover to

Minimum of 100 Crores in each financial year.


7 5.4 10

The Bidder should have earned Operating

Profit (profit before tax) in any two

financial years out of last three Financial

Years i.e. 2016-17, 2015-16, 2014-15.

(Copy of the audited balance sheet of

the company showing the same.)

If a Bidder is not even able to make a Profit it will be a

Big Risk on the Bank to depend on such a Bidder for a

duration of 5 Years. Hence request the Bank to change

the clause to "The Bidder should have earned Operating

Profit (profit before tax) in each of the last three

Financial Years i.e. 2016-17, 2015-16, 2014-15. (Copy of

the audited balance sheet of the company showing the

same.)


8 5.5 10

The Bidder should have implemented or

under implementation for LRM, ALM, FTP

and PM of OFSAA in at least one

scheduled Commercial Bank/Financial

Institution/Foreign Banks.(The Bidder

should submit documentary proof by

providing masked copy of purchase order

and performance certificate/go-live

certificate issued by the Bank).

As these are very mature applications with live

references in India, we suggest that the Bank change this

clause as follows:- "The Bidder should have atleast one

live reference of ALM, FTP and PM of OFSAA and one

reference of LRM (either under implementation or live)

in atleast one commercial Bank in India


9 6 11

Apart from the above the bidder must

also agree to all our terms and

conditions mentioned under this RFP

Details given in RFP are at a summary level. For a fixed

price bid in which SI takes so many risks/penalties, SI is

needed to put in its understanding / deviations which

may please be allowed to be submitted and discussed

with bank


10 6 11

list of reports is an indicative list and not

exhaustive

For a fixed price bid and to ensure all bidders estimate

based on same scope, we request to please provide

definite no. of reports. Additional scope can be built at

mutually agreed terms including commercials as needed.

Bank may take man day rate as part of commercial

submission which can be used to build new reports.

Alternatively, Bank can ask to factor in a lump sum no.

of reports cost whereof is included in commercial

The final requirement of reports will be

shared and freezed at the time of finalisation

of SRS.

11 6 11

Supply, Installation, Configuration,

Customization, Upgradation,

Maintenance and Support

Please validate our understanding that bidders need to

only supply license of new LRM module and ATS of same.

Bank would be obtaining ALM, FTP, PM modules

upgraded SW from Oracle. But ATS of upgraded ALM,

FTP, PM modules will have to be provided by us from

year 1 of license as per OEM policy for 5 years. We don't

need to provide any other license / tool like OBIEE, ODI,

Erwin, ALM BI, OFSAAI, OFSAAAI, modeling framework

etc. It would be good if bank provides list of solution

modules/tools existing as of now and ones which need to

be provided to help factor in right components and

services

For Module license and ATS please be guided

by RFP (Annexure H - Note -Pt s & t )

Details of existing tools is provided in RFP.

Vendor will have to propose any new tools

required for new installation.

12 6 e 11

Annual Technical Support (ATS) of all

modules for period of 5 years (1 year

warranty plus 4 years support) from go-

live

Please validate our understanding that total project

duration is 5 years from start (not from go live). Oracle

charges ATS from year 1 and we request to change ATS

scope accordingly


13 6 11

An indicative list of reports is enclosed in

Annexure F and same should be designed

/ developed / delivered as per banks and

RBI requirements. This list of reports is

an indicative list and not exhaustive,

Bank may define the list/formats of the

reports during finalization of System

Requirement Study (SRS).

List of reports are indicative. Request to finalise the list

before issuance of contract.

The final requirement of reports will be

shared and freezed at the time of finalisation

of SRS.

14 6 12

1

Provide Existing total interfaces and new interfaces

requirement in detail

Existing interface details are provided in RFP.

As ever evolving banking sector requires data

input from newer modules/systems, it is

responsibility of the Vendor to implement

integration/interface architecture based on

industry best practices so that ETL from new

systems is possible for any new requirement

as and when it arises.

15 6.1 12

6.1.1

We Presume the 15 applications listed here are

part/subset of the 4 modules, these seems to be

different (as stated - In addition to the above work)

Please clarify.

The mentioned applications/sytems are to be

integrated with existing modules i.e. FTP,

ALM, PF as part of source data.

16 6 12 dDeployment of two onsite support resources for OFSAA

for all modules , will this be part of ATS?

TCO for onsite support is different from ATS

for software tools.

17 6.1.1 12

Interface and integration requirements Please validate our understanding that data needed by

OFSAA and available in DW will be sourced therefrom.

Other sources will have to be interfaced with only if

data thereof is not available in DW

As of now, data required by OFSAA is not

fecthed from DW.

All source data is extracted from its

respective modules.

This will applicable for new project as well.

18 6.1.1 12 Interface and integration requirements Please clarify that no intra day data ingestion is in

scope, only end of day/month data will be loaded Intra day data ingestion is not in scope.

19 6. e 12

Annual Technical Support (ATS) of all

modules for period of 5 years (1 year

warranty plus 4 years support) from go-

live.

The bank is already using OFS ALM, OFS FTP, OFS PM -

Has the AMC for these modules being renewed regularly?

And does the patches and updates has been applied as

per the updates?

Existing modules will have to be migrated on

Bank's on-premise hyper-coverged cloud for

which AMC and patches updates are up-to-

date.

20 6.1.1.9. 12Interface and Integration Requirements -

Government Business What are these systems? For what they are used for?

Government Business is a separate module

based on Finacle.

21 6.1.1.15. 12

Interface and Integration Requirements -

Other relevant systems What are these systems? Please be more specific.

Existing interface details are provided in RFP.

As ever evolving banking sector requires data

input from newer modules/systems, it is

responsibility of the Vendor to implement

integration/interface architecture based on

industry best practices so that ETL from new

systems is possible for any new requirement

as and when it arises.

22 6.b 12

Up-gradation of existing OFSAA modules,

namely, Oracle Financial Services Asset

Liability Management, Oracle Financial

Services Funds Transfer Pricing and

Oracle Financial Services Profitability

Management to latest version along with

support and customizations.

Are there any custom OFSAA dimensions added to the

existing setup If yes, what are these custom dimensions?

custom OFSAA dimension details will be

shared with successful bidder

23 6.b 12








How many custom columns have been added to the

instrument tables (STG and Processing) in the existing

setup

custom OFSAA dimension details will be

shared with successful bidder

24 6.b 12








Please confirm if the necessary documentation (design /

configuration of existing setup) is available to help get

an understanding of the present setup?

Documentation will be shared with successful

bidder.

25 6.1 12 Interface and Integration Requirements

Please advise if the data from the source systems land

directly into OFSAA staging tables or whether there is an

intermediate landing area where the data undergoes ETL

before landing into OFSAA staging?

Data from source systems land directly into

OFSAA staging tables.

26 6.d 12

Deployment of two onsite support

resources for OFSAA for existing modules

i.e. ALM, FTP & PM from the date of

issue of purchase order.

Are these onsite support resoruces required for existing

OFSAA setup?Yes.

276. Broad

Scope of

Work

12

Implementation and configuration of


Management module for revised and

newly formed allocation business rules in

latest version of OFSAA (PM Module),

along with requisite reporting.

Please provide an indicative number of business rules

that would need to be configured as this is a fixed bid

proposal.


28 6 12 Broad Scope of Work previous implementation of ALM, FTP & PM will be shared with successful bidder

29 6 12Broad Scope of Work

System Requirement Study (SRS) of the previous

implementation of ALM, FTP & PM.will be shared with successful bidder

30 6 12Broad Scope of Work

List of interfaces with the external systems and their

functionalitiesPlease be guided by RFP

31 6 12 Broad Scope of Work Issues raised with OFSS in the last one year. will be shared with successful bidder

32 6 12

Broad Scope of Work

procurement of LRM module given by OFSS. This will be

used to assess the customizations required for

implementation of LRM. will be shared with successful bidder

33 6 131.4

How many existing sources system and new sources

system for ETL development?Please be guided by RFP

34 6 13

1.9

Automation is new requirement or already implemented.

If yes, to what extend automation done?Partially implemeted

35 6.1.3 13

Proposed solution should be IndAS

compliant and should adhere to latest

guidelines in this regard

IndAS is about calculation of expected credit loss and

related measures and subsequent changes to general

ledger for accounting adjustments. Please validate that

IndAS component is not required to be supplied

alongwith this submission

IndAS component for calculation of ECL is not

required. However, system should provide the

reports as per IndAS requirement.

36 6.1.15 13

Post implementation on-site support for

2 years from GO LIVE date and support

till the end of agreed ATS/ contract

period

Please clarify if resource support is expected for 2 years

from start of project or from go live. SW ATS support is

expected for 5 years from start of project or 5 years

from go live

Onsite support is required for existing

application from start of project. However

bidder has to provide separate team for

upgradation & execution of this project.

ATS support is required for 4 years after 1

year warranty period post go-live.

37 6.1.3 13

Proposed solution should be IndAS

compliant and should adhere to latest

guidelines in this regard.

Pl elaborate on any specific expectation of the Bank

pertaining to this clause ?

IndAS component for calculation of ECL is not

required. However, system should provide the

reports as per IndAS requirement.

38 6.1.4 13

ETL from source systems for both new

and existing data is the responsibility of

bidder.

Is there a requirement to rewrite / redevelop entire ETL?

Please advise if there are any performance issues with

existing ETL?

Any requirement to rewrite/redevelop entire

ETL will have to be analysed during migration

and upgradation phase.

As of now there are no performance issues in

existing ETL.

39

6.1.19

6.1.21 14

incorporate changes in the system arising

on impact of amendments to

regulator/bank„s policy at no additional

cost and well within timeline stipulated

by the regulator

Successful bidder shall update the

module as per modification of RBI/ Basel

guidelines if any at any point of time

without raising any change request

In a fixed price bid, scope needs to be fixed. In absence

of clarity on quantum of future changes, it's difficult to

estimate efforts and each bidder would assess it

differently making bid evaluation not on same scope

base, We request bank to get changes built at man day

rate which can be taken by bank as part of commercial

and 'x' no. of man day rates may be included in TCO

calculation

Please be guided by the RFP

40 6.1.15 14

The Bank reserves the right to prioritize

the interface building within the overall

timelines of the Project.

Request the Bank to either Clarify the expectation in

detail or remove the clause. This being a Fixed Price Bid

resource allocation has to be planned upfront. Inclusion

of further Interfaces with Go Live or any milestone

period will affect the Bidder's ability to meet the

deadlines.


41 6.1.19 14

Incorporate changes in the system arising




by the regulator.

Request the Bank to consider a Fixed Man-days effort

cost which can be used to meet Such Requirements. This

will be a Mutually beneficial scenario as Bank will pay

only for Services consumed. If the Limit exceeds Bank

can extend a CR PO to the Bidder at the price quoted.


42 6.1.21 14

Successful bidder shall update the

module as per modification of RBI/ Basel

guidelines if any at any point of time

without raising any change request.

Request the Bank to consider a Fixed Man-days effort

cost which can be used to meet Such Requirements. This

will be a Mutually beneficial scenario as Bank will pay

only for Services consumed. If the Limit exceeds Bank

can extend a CR PO to the Bidder at the price quoted.


43 6.1.22 14

The bidder should implement the

proposed solution at Bank„s DC site at

Mumbai and DR site at Bengaluru.

Pl confirm if the implementation at DR can be done

remotely from Bank's DC ?

Configuration can be done from Bank's DC but

incase of hardware configuration or some

unavoidable situation vendor will be required

to visit Bank DR site at Bengaluru.

44 6.1.9 14





by the regulator.

Request the bank to change the clause to incorporate

such changes in case the regulation amendments are

available till finalization of SRS since any subsequent

changes can have a large bearing on project timelines,

deliverables and cost.


45 6.1.9 14

Configure and parameterize the system

for bank„s legal entities, products, lines

of businesses, processes, risk entities

and any other dimension as applicable.

Any customization, if a part of the

requirements, especially when it

concerns regulatory compliance, is to

bidder„s responsibility and required to be

done at no additional cost to the bank.

What are the legal entities other than Union Bank of

India which are required to be covered under the scopePlease be guided by the RFP

46 6.1.19 14





by the regulator

Incorporate changes in the system arising on impact of

amendments to regulator/bank„s policy at no additional

cost and well within timeline stipulated by the regulator Please be guided by the RFP

47 6.1.24 15

Down-stream systems are required to

work without any need for configuration.

If need be, configuration manual with

screen shots should be provided by

successful vendor.

Can you please provide the list of downstream systems.

Downstream systems are required to work

without any need for configuration.

If need be , configuration manual with

screenshots should be provided by successful

vendor.

48 6 161.26.5

Specify approximate number of reports requirement for

ALM, FTP, PM and LRM modules respectively

The reports will be shared at the time of

finalisation of SRS.

49 6.1.26.4 16

Over and above the Bank„ MIS

requirements, report requirements and

regulatory reports, the Bidder must

additionally provision for

configuration/customization/developme

nt of existing as well as new reports as

per SRS

What is the number of reports other than standard

reports available out of box that are required to be

additionally developed?

The reports will be shared at the time of


50 6.1.26.4 16

Over and above the Bank„ MIS

requirements, report requirements and

regulatory reports, the Bidder must

additionally provision for

configuration/customization/developme

nt of existing as well as new reports as

per SRS

Our understanding is that such additional reports are to

be developed out of computations / results that are

output by OFSAA engines. Please confirm.


51 6.1.25.7 16

Bidder need to provide the licences

renewal & Technical support for all the

required environmental software tools

used under OFSAA application. Currently

following environmental software/tools

are used for OFSAA application :-

Oracle Hyperion Essbase 11.1.1.3.0

IBM WebSphere 7.0.0.9

Erwin Data Modeler V7

IBM Tivoli Storage Manager(TSM) 6.2.1.0

OBIEE 10.1.3.4.1

For what purpose is bank using Essbase currently with

OFSAA? It was previously used for PFSPFTBI standard

reporting, but same has not been specified under the

licences to be renewed.

Oracle Essbase provides environment for

deploying pre-packaged applications or

developing custom analytic and enterprise

performance management applications.

Oracle Essbase alongwith Oracle BI Suite

Enterprise Edition Plus, is part of Oracle BI

Foundation used for generating various

reports.

52 6.1.25.7 16

Bidder need to provide the licences

renewal & Technical support for all the

required environmental software tools

used under OFSAA application. Currently

following environmental software/tools

are used for OFSAA application :-

Oracle Hyperion Essbase 11.1.1.3.0

IBM WebSphere 7.0.0.9

Erwin Data Modeler V7

IBM Tivoli Storage Manager(TSM) 6.2.1.0

OBIEE 10.1.3.4.1

Since Essbase licence renewal is required, please advise

if licences and implementation of OFSEFPA and / or

Retail performance Analytics to be included in scope for

licensing as well as implementation perspective.

OFSEFPA and / or Retail performance

Analytics is not in scope of work

53 6.1.26.5 16

Bidder to provision for generation of

MFTP reports on first week of the month

simultaneously without impacting the all

scheduled report generation

By which day are MFTP reports generated in current

setup? Please provide end-to-end step wise time taken

for MFTP reports generation in current setup.

MFTP reports are generated within the first

week of every month.

54 6.1.26.8 17

Bidder is required to ensure that the

software provides interfaces to the other

application systems at the Bank at no

additional cost or fees or charges or

expenses

Please provide detail of downstream systems to be

interfaced with OFSAADownstream systems are required to work

without any need for configuration.

If need be , configuration manual with

screenshots should be provided by successful

vendor

55 6.1.26.8 17

The Bidder is required to ensure that the

software provides interfaces to the other

application systems at the Bank at no

additional cost or fees or charges or

expenses

What are the tools / application currently used by bank

for such interfaces in the current setup?

Oracle Warehouse Builder is used for data

extraction while some soucre data is fed into

database through excel files.

56 6.1.26.6 17

6.1.26.6 The Bank may require the

Bidder to address additional

requirements that are not either of the

following:

a) Bug fixes

i. Gaps found during base version testing

ii. Gaps against the functionalities in

existing system

Please elaborate what you mean by additional

requirements here.

a) Bug fixes

i. Gaps found during base version testing

ii. Gaps against the functionalities in existing

system

57 6.1.29.5 18

Testing

We assume that bank‟s team is responsible for execution

of UAT.As part of UAT preparation, bank will be

preparing the Test Cases, Test Scenarios and execution

plan in line with the business requirements. Bidder will

provide required assistance to the bank. Please confirm.

UAT test cases, test scenarios and execution

plan should be undertaken by Vendor.

58 6.1.28.7 18

The Bidder shall provide for all

subsequent changes to reports as

suggested by the statutory and

regulatory bodies from time to time

immediately to the Bank at no additional

cost to the Bank during the contract

period

Delivery timelines of the project is fixed. Is bank

expecting to do the changes within the same timelines .

Ideally any changes which apprear due to change in

regulatory guidelines after signoff BRD should be

handeled via CR and provided addtional time to build the

same

Any change identified in the Report during SRS

finalisation will be part of project

implementation. The cluase is mentioned in

the context of report changes identified

either pre or post implementation.

59 6.1.29.3 19

The Bank expects the test environment

to be available to the Bank at all times,

for the purpose of testing. The Bank

expects the Bidder to install the required

components to set up the required test &

development server at DC at the desired

testing center of the Bank for the

purpose of testing. The Bank plans to use

the testing environment throughout the

period of the contract.

Is bank expecting following 4 environments for the

implementation - Dev, Test, Production & DR

Vendor has to be implement Development,

Testing, Production on both the location DC &

DR.

60 6 20

1.3

Provide data migration details like,

1. From when we do data migration for exisiting

solutions

2. Is there any requirement to run upgraded solution for

historical data

3. Who will provide the mapping if required


61 6.1.30.5 20

Furnish the data in a format that can be

loaded into the proposed OFSAA

application

We request Bank to please provide history data in

templates given by implementation team Data will be provided by the Bank.

62 6.2 20Disaster Recovery: The successful bidder

should replicate the whole setup for all

modules with customization in DR.

Bidder has to provide the license and implementation or

only implemenation support.

Bank shall provide Hardware,OS and Data

base.Other required software has to provide

by bidder.The bidder has to

supply,install,configure,customize,up-

gradation,Maintenance and support for

proposed solution.

63 6.1.30 20Data Migration Is migration of History data in scope? Please confirm Yes.

64 6.5 21

bidder has to ensure following

expectations with respect to OEM/OSD

involvement during the contract period

Please specify min. man days/cost which bidder has to

factor in as OEM involvement else individual bidders

would factor in different levels of involvement leading

to bids being not normalised


65 6.4 21

Training: The Bidder will be responsible

for training the Bank„s employees in the

areas of parameterization,

implementation, migration, operations,

management, error handling, system

administration, etc

Bidder has to give the training about IT infrastructure (ie

Server, Operating system, Networking, Security, Storage,

Database and Middleware)?


66 7 22

license for the solution should be

Enterprise wide perpetual for all the

modules offered without any constraint

on number of branches or users for the

Bank„s domestic and foreign branches,

present & future subsidiaries and

associates both domestic & international

and Regional Rural Banks (RRBs)

Please clarify if implementation is to be done only for

UBI domestic banking or also for international branches

and other entities like RRBs etc. In case of latter, will

there be separate installation for each entity or bank

will provide data of other entities which will be stored in

single installation and enterprise level reports as needed

will be generated using data of other entities


67 6.4 22

All the trainings would be held at the

appropriate sites (Bidder and Bank

premises as identified from time to time)

and the Bidder has to organize the

trainer/s.

Please confirm training will be at Mumbai location only

and at no other locations


68 6.5.3 22

Review of information requirements and

supporting processes with respect to

completeness and quality

What does bank mean by review of information

requirement


69 7 23

Details of existing data volume for daily, monthly and

also give volume growth for next 5 years on

monthly/yearly basis.

Will be shared with successful bidder

70 7 23

Infrastructure: Bank shall provide

Hardware, Operating System and Oracle

Database. Other environmental or

related software the selected bidder has

to provide sizing to run the proposed

application.

Bidder has to do the implementation of Hardware,

Middleware and Database?. Regarding Middleware,

Bidder has to provide the license and implementation,

please clarify

Bank shall provide Hardware,OS and Data

base.Other required software has to provide

by bidder.The bidder has to

supply,install,configure,customize,up-

gradation,Maintenance and support for

proposed solution.

71 6.6 23

P1 call - Application is down or not

accessible. Such calls should be resolved

within 2 hrs. of raising the call. If not

resolved within stipulated time, then

onsite resource should be provided to

work upon the issue.

Resolution for Issues related to Oracle will be as per

their Support Policy & the Coverage taken accordingly

If resolution of issues related to Oracle then

bidder has to submit the proof from Oracle

otherwise call should be resolved within

stipulated time.

72 6.6 23

P2 call - Major features are severely

impacted and temporary work around is

available e.g. Loss of data, memory leak,

crashes etc. Such calls should be

resolved within 4 hrs. of raising the

issue.

Resolution for Issues related to Oracle will be as per

their Support Policy & the Coverage taken accordingly

If resolution of issues related to Oracle then

bidder has to submit the proof from Oracle

otherwise call should be resolved within

stipulated time.

73 7 23

Infrastructure

We would need the current hardware sizing and the

volumetric assumptions to recommned the new

hardware sizing for different environments

OEM will recommend sizing details in

consulation with Bank.Vendor will be

responsible for any other assumptions related

to sizing.

74 7 24

successful bidder must design the

solution with high availability and secure

infrastructure in Data Centre and

Disaster Recovery site

Is high availability needed at DR also Yes

75 7 24

Bank is not responsible for any

assumption made by the bidder with

respect to the sizing. In the event the

sizing proposed by the successful bidder

does not meet the performance / service

levels of the Bank the successful bidder

will at their cost carry out the necessary

upgrades / replacements

RFP doesn‟t specifically ask bidders to provide sizing.

Otherwise also, as OEM solution is decided and HW is to

be provided by bank, it is better bank takes sizing

directly from OEM. As sizing is done by OEM, basis

parameters given by bank in RFP, bidders cannot make

good any shortfall therein. We request bank to take

sizing from OEM giving them requisite parameter details




to sizing.

76 7 24

License for the solution should be

Enterprise wide perpetual for all the

modules offered without any constraint

on number of branches or users for the

Bank's domestic and foreign branches,

present & future subsidiaries and


and Regional Rural Banks (RRBs). There

should not be any restrictions on number

of users at present as well as in future

OFSAA licensing is based on asset size of bank. Please

provide terminal year asset base to be considered for SW

licensing

will be shared with successful bidder

77 8.1 24

onsite support 2 resources would be available for 8 hours a day, 5 days

a week as per technology co. working timing. We request

to please change timing to 10 am to 6 pm Mon-Friday to

optimise. Additional resources/hours can be provided at

agreed rates


78 8.1.4 24 Onsite Support: DBA role, OBIEE reports

etc.

Bidder has to provide the Onsite support for only

database or complete IT infrastructure, please clarify.


797.

Infrastruct

ure

24

The Bank is not responsible for any







upgrades / replacements. The Bank has

the right to deduct / recover from the

successful bidder the required additional

expenses which Bank may incur on

account of such upgrades /

replacements.

Any sizing will have a base assumptions. Incase

assumptions are not allowed request the Bank to share

all the Relevant information required by the OEM for

Sizing. In either case Sizing is done by the OEM & the

implications will not be applicable to the Bidder.




to sizing.

808.1.

Onsite

Support

24

The bidder has to provide at least two

onsite technical expert throughout

contract period at Mumbai from 10 AM to

8 PM (except Sundays and National

Holidays) for technical support

This support window will require two shifts & the actual

resource count will be more than double include shadow

resources. This will have a significant impact on the Cost

over a period of five years. Request Bank's thought on

this.


81 8.1.1 24

On-site support should be provided by

technical experts conversant with

system. Cost of the support will be

frozen for 5 years period. Bank, if

desired, can extend the onsite support

for next 3 years after completion of two

years post go-live, at the frozen

rate/amount. The order will be placed

on a yearly basis only.

PO should be issued upfront for the Cost quoted.

Payment can be made as per the Milestones.Please be guided by RFP

82 7 24

The Bank is not responsible for any







upgrades / replacements. The Bank has

the right to deduct / recover from the

successful bidder the required additional

expenses which Bank may incur on

account of such upgrades /

replacements.

All the requirements shall be clearly articulated in the

RFP. Anything not mentioned clearly in the RFP shall be

deemed to be out of scope.

current sizing along with assets details will be

shared by sucessful bidder.

83 8.1.5 25

Onsite Support: The technical resources

should be competent to handle/

develop/ integrate/ implement/ test/ go-

live of the solution/customizations

within Bank„s stipulated time. Onsite

resources are expected to perform

development, testing, UAT, preparation

of test cases, support, monitoring,

certification, implementation, reporting,

coordination with banks team/s, Audit

compliance, VAPT(Vulnerability

Assessment & Penetration Testing)

closure, any other statutory compliance,

patch installation, fixes, analytics,

logged complain for software/hardware

issues, fraud risk/rule management &

monitoring, day to day MIS reports,

conducting DR Drill, database support

including performance monitoring,

backup/restore, optimization,

maintenance of table spaces, log files,

troubleshooting, online replication with

zero lag, product documentation, user

management and post go-live support.

These activities are illustrative and the

details will be shared with successful

bidder.

Bidder has to provide the Onsite support for complete IT

infrastructure, please clarify.Please be guided by RFP

84 8.1.5 25

Onsite Support

Does Vulnerability Assessment & Penetration Testing is

part of in scope or out of scope.

Vulnerability Assessment & Penetration

Testing will be done by Bank or external

auditors, but compliance to recommendation

of audit will be the resposiblity of onsite

support engineer.

85 8.1.5 25

Onsite Support

Does Implementing the Hardware, OS, DB, WebLogic in

DC and DR environment considered in scope or will bank

take care of the setup of listed items.


86 8.1.5 25 Onsite Support Is DC-DR drill in scope or out of scope. Yes DC-DR drill in scope.

87 8 26

2

Do we have existing specific SLA for module wise run and

what is the expected SLA for daily run and monthly runs

from end to end?


88 9 26OFSAA up-gradation to v 8.0 Please validate our understanding that this activity

means installation of new SW v 8.x onlyPlease be guided by RFP

89 9 26

Implementation plan and schedule We propose below plan which has better clarity, aligned

to typical upgrades

1. SRS finalisation of ALM, FTP, LRM, PM - 2 months

2. Installation of upgraded ALM, FTP, PM SW and new

LRM SW - 1.5 months (provided HW is provided by Bank

within 2 weeks of project start)

3. Design, migration, implementation and customisation

of ALM, FTP, PM - 7 months

4. UAT completion of ALM, FTP, PM - 9 months

5. Design, implementation and customisation of LRM -

9.5 months

6. UAT completion of LRM - 11 months

7. Design, building of new PM rules - 13 months

8. UAT completion of new PM rules - 14 months

9. Final go live - 15 months


90

9.

Implemen

tation

Plan and

Schedule

26

If Bank provides the new rules within the

contract period, then the successful

bidder has to deliver Point 6 & 7 within

mutually agreed timelines.

Request the Bank to limit the deliverables within Go Live

as per the Mutually agreed SRS. CRs can be taken post go

live. The ask is to meet the stringent timelines


91 9 27Any changes to existing ALM, FTP and PM modules rules

or only new rules to be configured in latest version?Both

92 9 27

How soon we will be knowing the PM module

enhancement as already bank in process for engaging

consultant for the same. Will it be done in latest version

or existing version? Pls explain in detail


93

9

Implemen

tation

Plan and

schedule

27

3. Migration & UAT (ALM, FTP & PM) -

within 6 months

5. UAT Sign off of LRM, ALM & FTP -

within 9 months

Please clear the milestones as point 3 mentions UAT to

be over with 6M whereas point 5 mentions UAT signoff in

9M. Please clarify the expectations about the start and

end period of UAT for each module


94

9

Implemen

tation

Plan and

schedule

28 Pilot Run of LRM, ALM & FTP for 3 MonthsPlease confirm if the pilot run is for 3 month end dates

only.Daily,fortnightly and month end dates

95 10.1.3.2 29

Unsuccessful Bidders„ Bid security will be

returned after completion of tender

process. Unsuccessful Bidders should

submit the Letter for Refund of EMD/Bid

Security for returning of the bid security

amount as per Annexure Y.

Time period of refund is not mentioned

Immediately after the completion RFP process

and Award of Purchase order within validity

period of 180 days.

96 10.1.4 29As per RFP Forfeiture of bid security shall be applicable only if such

reasons are solely attributable to the bidderPlease be guided by RFP

97 10.2 29

The successful bidder shall provide a

Performance Bank Guarantee within 30

days from the date of receipt of the

order or signing of the contract

whichever is earlier in the format as

provided in Annexure-R to the extent of

10% of the total contract value for the

entire period of the contract plus 3

months and such other extended period

as the Bank may decide for due

performance of the project obligations.

The guarantee should be of that of a

nationalized Bank only, other than Union

Bank of India.

The successful bidder shall provide a Performance Bank

Guarantee within 30 days from the date of receipt of the

order or signing of the contract whichever is earlier in

the format as provided in Annexure-R to the extent of

10% of the total contract value for the entire period of

the contract plus 3 months and such other extended

period as the Bank may decide for due performance of

the project obligations. The guarantee should be of that

of a nationalized Bank only, other than Union Bank of

India.


98 10.2 29

The format of BG is subject to review by the bidder and

any changed mutually agreed upon will be incorporated

in the same.


99 10.2 29

In the event of non-performance of

obligation or failure to meet terms of

this tender the Bank shall be entitled to

invoke the performance guarantee

without notice or right of demur to the

successful bidder. Any amount pending

for payment due to non achieving of

milestone/s set under the agreement or

any other reason solely attributable to

the successful bidder should be included

in the remaining amount of the contract

value.

In the event of non-performance of obligation or failure

to meet terms of this tender the Bank shall be entitled

to invoke the performance guarantee without notice or

right of demur to the successful bidder after giving an

opportunity of being heard and giving a minimum cure

period of 30 days. Any amount pending for payment due

to non achieving of milestone/s set under the agreement

or any other reason solely attributable to the successful

bidder should be included in the remaining amount of

the contract value.


100 10.4 30

Bids should remain valid for the period of

at least 180 days from the last date for

submission of bid prescribed by the

Bank. In case the last date of submission

of bids is extended, the Bidder shall

ensure that validity of bid is reckoned

from modified date for submission.

Further extension of the validity of the

bid will be decided by the bank in case

of need. The price quoted in Final

Commercial Offer will be valid for at

least 180 days from the date of offer.

Bids should remain valid for the period of at least 180

days 30 days from the last date for submission of bid

prescribed by the Bank. In case the last date of

submission of bids is extended, the Bidder shall ensure

that validity of bid is reckoned from modified date for

submission. Further extension of the validity of the bid

will be decided by the bank in case of need. The price

quoted in Final Commercial Offer will be valid for at

least 180 days 30 days from the date of offer.


101 10.7.5 31

As a part of technical evaluation, the

bidders will be required to give complete

presentation of their offer solution. The

presentation may also include details of

customization required if any and the

time period for its complete

implementation

Please provide metric to be used for technical evaluation Technical evaluation will be done based on

compliance to technical specifications.

102 10.7.4 31

The Bidder shall submit Integrity pact as

per Annexure O in advance (but not

before issuance of RFP) or at the time of

submission of bid. In the first stage,

Technical bids of bidders who have

submitted Integrity Pact as per Annexure

O will be opened and evaluated. Those

bidders satisfying the eligibility criteria

and the technical requirements as

determined by the Bank and accepting

the terms and conditions of this

document shall be short listed for

evaluation of commercial bid. The Bank

will open Part II (Indicative Commercial

Bid) only for those bidders who have

qualified in Technical Bid.

The Bidder shall submit Integrity pact as per Annexure O

in advance (but not before issuance of RFP) or at the

time of submission of bid. In the first stage, Technical

bids of bidders who have submitted Integrity Pact as per

Annexure O will be opened and evaluated. Those bidders

satisfying the eligibility criteria and the technical

requirements as determined by the Bank and accepting

the mutually agreed terms and conditions of this

document shall be short listed for evaluation of

commercial bid. The Bank will open Part II (Indicative

Commercial Bid) only for those bidders who have

qualified in Technical Bid.


103 10.8 32

Technical Bid and Reference site

Though Bank is asking for reference site details and for

the consultant profiles there are no details on minimum

cut off criteria on the Technical bid in the RFP. It seems

like everyone who will bid will be taken to the

Commercial and the L1 will be selected. We suggest the

bank give due weightage to the experience of vendors

who have implemented multiple projects in India


104 10.11.3 34

The terms and conditions as specified in

the RFP and addendums (if any)

thereafter are final and binding on the

bidders. In the event the bidder is not

willing to accept the terms and

conditions of the Bank, the bidder may

be disqualified. Any additional or

different terms and conditions proposed

by the bidder would be rejected unless

expressly assented to in writing by the

Bank and accepted by the Bank in

writing.

The terms and conditions as specified in the RFP and

addendums (if any) thereafter are final and binding on

the bidders. In the event the bidder is not willing to

accept the terms and conditions of the Bank, the bidder

may be disqualified shall specify the same as part of

deviation list. Any additional or different terms and

conditions proposed by the bidder would be rejected

unless expressly assented to in writing by the Bank and

accepted by the Bank in writing.


105

10.11.4.

Other

Terms and

Conditions

of RFP

35

In the event that the Bank is forced to

cancel an awarded contract (relative to

this tender document) due to the

successful bidder„s inability to meet the

established delivery dates or any other

reasons attributing to the successful

bidder then, that bidder will be

responsible for any re-procurement costs

suffered by the Bank. The liability in

such an event could be limited to the

differential excess amount spent by the

Bank for procuring similar deliverables

and services.

Bidder already suffers a loss of revenue on this account

& with other LDs & stringent termination clauses,

request the bank to remove this clause.


106 10.11.4 35

The successful bidder must strictly

adhere to the delivery dates or lead

times identified in their proposal. Failure

to meet these delivery dates, unless it is

due to reasons entirely attributable to

the Bank, may constitute a material

breach of the successful bidder„s

performance. In the event that the Bank

is forced to cancel an awarded contract

(relative to this tender document) due to

the successful bidder„s inability to meet

the established delivery dates or any

other reasons attributing to the

successful bidder then, that bidder will

be responsible for any re-procurement

costs suffered by the Bank. The liability

in such an event could be limited to the

differential excess amount spent by the

Bank for procuring similar deliverables

and services.

The successful bidder must strictly adhere to the

delivery dates or lead times identified in their proposal.

Failure to meet these delivery dates, unless it is due to

reasons entirely attributable to the Bank, may constitute

a material breach of the successful bidder„s

performance. In the event that the Bank is forced to

cancel an awarded contract (relative to this tender

document) due to the successful bidder„s inability to

meet the established delivery dates or any other reasons

attributing to the successful bidder then, that bidder will

be responsible for any re-procurement costs suffered by

the Bank. The liability of the bidder in such an event

could shall be limited to the 10% of the differential

excess amount spent by the Bank for procuring similar

deliverables and services.


107 10.12.9 39

Right to Alter - the Bank reserves the

right to alter the requirements specified

in the Tender. The Bank will inform all

Bidders about changes, if any. The

Bidder agrees that the Bank has no limit

on the additions or deletions on the

items for the period of the contract.

Further the Bidder agrees that the prices

quoted by the Bidder would be

proportionately adjusted with such

additions or deletions in quantities

the Bank reserves the right to alter the requirements

specified in the Tender. The Bank will inform all Bidders

about changes, if any. Alteration shall be in the range of

+/-10% of the originally awarded quantity. The Bidder

agrees that the Bank has no limit on the additions or

deletions on the items for the period of the contract.

Further the Bidder agrees that the prices quoted by the

Bidder would be proportionately adjusted with such

additions or deletions in quantities


108 10.12.12 39

There will be an acceptance test by the

Bank or its nominated consultants after

implementation of the solution. In case

of discrepancy in solution implemented,

the Bank reserves the right to cancel the

entire purchase contract and the bidder

should take back their equipment at

their costs and risks. The test will be

arranged by the bidder at the sites in the

presence of the officials of the Bank and

/ or its consultants.

There will be an acceptance test by the Bank or its

nominated consultants after implementation of the

solution. In case of discrepancy in solution implemented,

the Bank reserves the right to cancel the entire purchase

contract and the bidder should take back their

equipment at their costs and risks. Before cancellation

the bidder shall be given a cure period of 30 days to

rectify the default. The test will be arranged by the

bidder at the sites in the presence of the officials of the

Bank and / or its consultants. In such case the bidder

shall be paid for the goods/license delivered.


109 10.12.13 40

Bidder shall indemnify, protect and save

the Bank against all claims, losses, costs,

damages, expenses, action, suits and

other proceedings, resulting from

infringement of any patent, trademarks,

copyrights etc or such other statutory

infringements under any laws including

the Copyright Act, 1987 in respect of

solution implemented by them in the

Bank from whatsoever source, provided

the Bank notifies the Bidder in writing as

soon as possible when the Bank becomes

aware of the claim. However, (i) the

Bidder has sole control of the defense

and all related settlement negotiations

(ii) the Bank provides the Bidder with the

assistance, information and authority

reasonably necessary to perform the

above and (iii) the Bank does not make

any statements or comments or

representations about the claim without

the prior written consent of the Bidder,

except where the Bank is required by any

authority/regulator to make a

comment/statement/representation.

Indemnification claims to be restricted to third party

claims only.

Request to add the following,

"Bidder shall not have any liability to Customer under

this Section to the extent that any infringement or claim

thereof is attributable to: (1) the combination,

operation or use of a Deliverable with equipment or

software supplied by Customer where the Deliverable

would not itself be infringing; (2) compliance with

designs, specifications or instructions provided by

Customer; (3) use of a Deliverable in an application or

environment for which it was not designed or

contemplated under this Agreement; or (4) modifications

of a Deliverable by anyone other than Bidder where the

unmodified version of the Deliverable would not have

been infringing.

Bidder will completely satisfy its obligations hereunder

if, after receiving notice of a claim, Bidder obtains for

Customer the right to continue using such Deliverables as

provided without infringement, or replace or modify

such Deliverables so that they become non-infringing. "


110 10.12.17. 41

The price payable to the Bidder shall be

inclusive of carrying out any

modifications changes / upgrades to the

application and other software that is

required to be made in order to comply

with any statutory or regulatory

requirements or any industry-wide

changes arising during the subsistence of

the contract/ agreement, and the Bank

shall not pay any additional cost for the

same. The Bidder needs to provide with

the details about all such items

considered in the RFP

This clause is extremely Open. We proposes any

additional Services would be performed as per mutual

agreement terms and cost. Bank can include an optional

cost for 1000 man-days which may be consumed for

requirements like these which are currently out of

scope.


111 10.12.17 41

The price payable to the Bidder shall be

inclusive of carrying out any

modifications changes / upgrades to the

application and other software that is

required to be made in order to comply

with any statutory or regulatory

requirements or any industry-wide

changes arising during the subsistence of

the contract/ agreement, and the Bank

shall not pay any additional cost for the

same. The Bidder needs to provide with

the details about all such items

considered in the RFP

The price payable to the Bidder shall be inclusive

exclusive of carrying out any modifications changes /

upgrades to the application and other software that is

required to be made in order to comply with any

statutory or regulatory requirements or any industry-

wide changes arising during the subsistence of the

contract/ agreement, and the Bank shall not pay any

additional cost for the same. The Bidder needs to

provide with the details about all such items considered

in the RFP


112 10.14.6. 43

Item-wise H1 bid will be eliminated

during price bid opening, if more than

three techno-commercially acceptable

bids are available and such H1 bidder

will not be allowed to participate in the

reverse auction.

The commercials quoted are indicative & there is a

reverse auction that proceeds. Hence request the Bank

not to eliminate bidders on this basis. Request the

clause to be deleted.


113 10.14.7. 43

If two or three bidders have quoted same

H1 TCO, the bidders(s) who

submitted/froze the bid later, shall be

rejected and will not be allowed to

participate in the reverse auction.

One bidder will not be aware of the commercials quoted

by the other & these are indicative commercials.

Request the bank to clarify the intent & suggest removal

of this clause.


114 10.15.1. 43

During the process of reverse auctions,

if there is either no bids from logged in

bidders or only one bidder puts up bid/s,

Bank may decide a re-reverse auction by

taking fresh Indicative prices from all

qualified bidders in sealed cover only, to

amend the start price for Re-reverse

auction.

Request the Bank not to take any commercials one a

reverse auction has been conducted. This will dilute the

prices. The price for further reverse auction may be

decided upon by the Bank in consultation only if

required.


115 10.17.6 44

Any upward / downward change in

applicable GST will be to the account of

Bank. If any changes from the quoted

price, the bidder will produce the

respective notification of such changes.

Any upward / downward change in applicable GST, other

taxes will be to the account of Bank. The same will be

passed on to the bank at the time of raising of invoice. If

any changes from the quoted price, the bidder will

produce the respective notification of such changes.

Please be guide by RFP.

116 11.10 45

Bidder is required to comply with all

terms and conditions as mentioned in

this RFP document

Bidder is required to comply with all terms and

conditions subject to deviations mutually agreed upon as

mentioned in this RFP document

Please be guide by RFP.

117 11.12 46

Clause for Limitation of liability:

Vendor's aggregate liability under the

contract shall be limited to a maximum

of the Contract value. This limit shall not

apply to third party claims for 1) IP

infringement indemnity; 2) bodily injury

(including death) and damage to real

property and tangible personal property

caused by vendor's gross negligence.

Vendor shall not in any event be liable

for any indirect, consequential damage,

or loss of profit, business, revenue,

goodwill, anticipated saving or data, or

third party claim except with respect to

bodily injury (including death) and

damage to real and tangible personal

property for which vendor is legally

liable. For the purpose of this section,

Contract value at any given point of

time, means the aggregate value of the

purchase orders placed by Bank on the

vendor that gave rise to claim, under this

tender.

Clause for Limitation of liability: Notwithstanding

anything to the contrary contained in this RFP, Vendor's

aggregate liability under the contract shall be limited to

a maximum of the Contract value. This limit shall not

apply to third party claims for 1) IP infringement

indemnity; 2) bodily injury (including death) and damage

to real property and tangible personal property caused

by vendor's gross negligence. Vendor shall not in any

event be liable for any indirect, consequential damage,

or loss of profit, business, revenue, goodwill, anticipated

saving or data, or third party claim except with respect

to bodily injury (including death) and damage to real and

tangible personal property for which vendor is legally

liable. For the purpose of this section, Contract value at

any given point of time, means the aggregate value of

the purchase orders placed by Bank on the vendor that

gave rise to claim, under this tender.


118 12.7 46

Bidder should comply with all the points

mentioned in the scope of work.

Noncompliance of any point will lead to

rejection of the bid.

Bidder should comply with all the points mentioned in

the scope of work. Noncompliance of any point will lead

to rejection of the bid if such non compliance is solely

attributable to the bidder.


119 16 47

Liquidated damages Liquidated damages capped at 10% of the total project

cost. Does the same include ATS/AMC costs. The

liquidated damages to be capped to 10% of the

deliverables left undelivered.


120 16.1 47

The contract price for calculation of LD

is TCO excluding AMC/ATS and onsite

support charges

The contract price for calculation of LD is TCO of the

delayed portion of the service excluding AMC/ATS and

onsite support charges


121 16.2 47

The overall LD during implementation

will be to a maximum of 10% of the total

cost of the project

The overall LD during implementation will be to a

maximum of 10% 3% of the total cost of the project. Please be guided by RFP

122 16.3 47

LD for delay in completion of the

Service(s) for each week of delay beyond

the scheduled completion date or part

thereof will be a sum equivalent to 0.5%

of TCO excluding AMC/ATS and onsite

support charges per week. In case of

undue delay beyond a period of 15 days

after attaining the maximum penalty of

10% of total project cost during

implementation, Bank may consider

termination of the contract or purchase

order.

LD for delay in completion of the Service(s) for each

week of delay beyond the scheduled completion date or

part thereof will be a sum equivalent to 0.5% of TCO

excluding AMC/ATS and onsite support charges delayed

portion of service per week. In case of undue delay

beyond a period of 15 days after attaining the maximum

penalty liquidated damage of 10% 3% of total project

cost during implementation, Bank may consider

termination of the contract or purchase order. LD shall

be applicable if the delay in completion of service is

solely attributable to the bidder.


123 16.5 47

Bank can deduct the amount of

liquidated damages from the payment

due of the same project from the

Successful bidder. However Bank may

also withhold the amount to be

recovered from the payment due from

other projects held by the same bidder.

Bank can deduct the amount of liquidated damages from

the payment due of the same project from the

Successful bidder. However Bank may also withhold the

amount to be recovered from the payment due from

other projects held by the same bidder.

This clause should be read as "Bank can

deduct the amount of liquidated damages

from any money belonging to the Successful

bidder in its hands (which includes BANK‟s

right to claim such amount against Successful

bidder‟s Performance Bank Guarantee) or

which may become due to the Successful

bidder."

124 17 47

The warranty would be on-site and

comprehensive in nature. Warranty will

start from the date of full go- live and

will be valid for a period of one year.

The successful bidder shall provide

maintenance and support under

warranty, without any extra cost, for a

minimum period of one year. Warranty

for software will start from the date of

final signoff (go-live) of the by the Bank.

Bank will not pay any charges during

warranty period

Selected Bidder provides for only those warranty and

representations which are expressly mentioned in this

Contract and the same are in lieu of all other

warranties, express or implied.


125 17.5 48

Warranty: All hardware and software

must be supplied with their original and

complete printed documentation. The

successful bidder shall be fully

responsible for warranty of all the

system components i.e. hardware and

software in respect of proper design,

quality, material and workmanship of the

equipment, accessories etc. covered by

the offer.

As mentioned in RFP, Bank will provide the hardware, OS

and Database licenses. How the bidder is responsible for

hardware and technology software licenses warranty?

please clarify.

This clause shoud be read as "The successful

bidder warrants that Deliverables and the

Services provided by the successful bidder

shall be as per the terms of this Agreement.

The successful bidder should guarantee that

the software supplied to the Bank is licensed

and legally obtained. Software must be

supplied with their original and complete

printed documentation. The successful bidder

shall be fully responsible for warranty of all

the solution components i.e. software in

respect of proper design, quality, etc. covered

by the offer."

126 17.2 48

The warranty would be on-site and

comprehensive in nature. Warranty

will start from the date of full go- live

and will be valid for a period of

one year.

Warranty will be as per the OEM's Policy. Also request

the Bank to remove the word " Full GO live". Go live is 12

months as mentioned in the RFP. In Addition this clause

contradicts with the Clause in Pg.: 12 "e) Annual

Technical Support (ATS) of all modules for period of 5

years (1 year warranty plus 4 years support) from go-

live."

The project period for proposed solution will

be started from the date of go-live. Period of

5 years i.e. 1 year warranty and post warranty

4 years support/ATS with the selected bidder.

The word " Full GO live" means "Go live" of all

the modules.

127 18 49

Contract term The contract term is stated to be 5 years ie. 1 year

warranty from the date of go-live and 4 years

support/ATS. However, the Annex N on page 100 states

that the go-live will take place within 15 months. So the

total contract term will be 5 years plus 15 months which

will be around 75 months. Please confirm.

Total contract term will be 5 years from the

date of go-live.

128 19 49

Annual Technical Support Agreement Any regulatory /statutory changes or updates or

guidelines as required under the directive of Government

of India, Reserve Bank of India or any other

regulatory/statutory authority must be provided/

upgraded to the Bank free of cost by Bidder during

warranty or ATS tenure. It will be the responsibility of

the bank to provide such regulatory/statutory changes or

updates or guidelines to the bidder which are related to

the services being provided by the bidder.


129 19 49

bank reserves the right to terminate the

ATS (if contracted) by giving Successful

Bidder

ATS termination will be as per OEM policy in this regard

please Please be guided by RFP

130

19. Annual

Technical

Support

Agreemen

t

49

The Bank reserves the right to terminate

the ATS (if contracted) by giving

Successful Bidder, a prior and written

notice of one month indicating its

intention to terminate the Contract, if

the services rendered by the vendor(s)

are not satisfactory. In that case, the

vendor(s) will refund the proportionate

amount of ATS for the rest of the period

of the ATS, if any.

ATS amount will be paid by the Bidder to the OEM

upfront. Hence there will be no possibility of Refund of

ATS Amount.


131 18 49

The contract period for proposed

solution will be initially for a period of 5

years i.e. 1 year warranty from the date

of go-live and post warranty 4 years

support/ATS with the selected bidder.

However, if the Bank desires, the

selected bidder has to provide Annual

Technical Support for Application

software for the next three years after

expiry of the contract period at mutually

agreed terms and will be renewed yearly

basis.

The contract period for proposed solution will be initially

for a period of 5 years i.e. 1 year warranty from the

date of go-live and post warranty 4 years support/ATS

with the selected bidder. However, if the Bank desires,

the selected bidder has to provide Annual Technical

Support for Application software for the next three years

after expiry of the contract period at mutually agreed

terms and conditions and at revised pricing and will be

renewed yearly basis.


132 19 49

Any regulatory /statutory changes or

updates or guidelines as required under

the directive of Government of India,

Reserve Bank of India or any other

regulatory/statutory authority must be

provided/ upgraded to the Bank free of

cost by Bidder during warranty or ATS

tenure.

Any regulatory /statutory changes or updates or

guidelines as required under the directive of Government

of India, Reserve Bank of India or any other

regulatory/statutory authority must be provided/

upgraded to the Bank free of additional cost to the bank

by Bidder during warranty or ATS tenure. The additional

cost shall be factored in the immediate invoice raised.


133 19 49

The Bank reserves the right to terminate

the ATS (if contracted) by giving

Successful Bidder, a prior and written

notice of one month indicating its

intention to terminate the Contract, if

the services rendered by the vendor(s)

are not satisfactory. In that case, the

vendor(s) will refund the proportionate

amount of ATS for the rest of the period

of the ATS, if any.

Both the parties The Bank reserves the right to

terminate the ATS (if contracted) by giving Successful

Bidder either party, a prior and written notice of one

month indicating its intention to terminate the Contract,

if the services rendered by the vendor(s) are not

satisfactory. In that case, the vendor(s) will refund the

proportionate amount of ATS for the rest of the period

of the ATS, if any. In that case, vendor shall be paid for

the services provided during the ATS period (including

notice period).


134 22 50

Payment terms Please separate SW license payment and

implementation payment and make SW license payment

100% on supply as OEM takes full payment against SW

delivery


135 22 50

Item 2 in payment terms table 'OFSAA Up-

gradation to V 8.0 and Migration and

UAT'

Please validate our understanding this milestone is for

installation of upgraded sw versionsIt includes upgradation , migration and UAT of

ALM,FTP,PM.

136 22 50

Project cost Please validate that project cost means implementation

cost.

Please separate license payment and implementation

payment and change implementation payment terms as

below:

SRS finalization of complete project - 20%

Installation of upgraded and new SW - 10%

Implementation, customisation, migration of ALM, FTP,

PM - 15%

UAT completion of ALM, FTP, PM - 10%

Implementation and Customization of LRM - 10%

UAT completion of LRM - 10%

UAT completion of new PM rules - 10%

Go live of project - 15%

Please be guided by the RFP.

137 22 50

Payment terms Please validate our understanding that implementation

payment terms are module wise i.e. on completion of

SRS of each module, x% of total payment meant for SRS

would be paid. It is essential as each module will have

phased implementation


138 22 50

Payment milestones for implementation

and license fee

No Advance Payment will be made for

capital cost

Payment milestones are not as per bidder's practice.

Please confirm if the payment terms and milestones are

negotiable. We would like to request for an 100%

advance payment for license and 1st year AMC based on

the bidder obligations with OEM and a portion of the

implementation fee (advance payment). bidder shall

issue a Bank guarantee for such advance payments to

cover up any risks for Bank.


13922.

Payment

Terms

50 Payment Terms for Licenses

A Bidder will be paying the OEM for licenses within 30

days & the same is being paid across twelve months by

the Bank. This will result in negative cash flow for a

Bidder. These Licenses are NED user named & request

the Bank to make the license payment as follows " 70 %

on delivery ,20 % on implementation & rest on go live"


140 19 50

Not following all that is mentioned

above, the Bank reserves the right to

outsource the software maintenance

work to a third party or the bank may

decide to perform the same through its

internal resources. Whatever the case

may be (either third- party maintenance

or maintenance through internal

resources), the vendor(s) shall provide

requisite maintenance training, technical

know-how, and expert assistance to the

persons and/or agencies, duly authorized

by the Bank for this purpose with no

extra cost to bank. Any decision in this

regard by the Bank shall be final,

conclusive and binding on the selected

Bidder and shall not be questioned/

challenged by the selected Bidder.

Not following all that is mentioned above, the Bank

reserves the right to outsource the software

maintenance work to a third party or the bank may

decide to perform the same through its internal

resources after giving an opportunity of being heard.

Whatever the case may be (either third- party

maintenance or maintenance through internal

resources), the vendor(s) shall provide requisite

maintenance training, technical know-how, and expert

assistance to the persons and/or agencies, duly

authorized by the Bank for this purpose with no extra

cost to bank. Such maintenance training, technical know-

how, and expert assistance will be provided only upto

two months and vendor shall be paid for the services

provided during this period.Any decision in this regard by

the Bank shall be final, conclusive and binding on the

selected Bidder and shall not be questioned/ challenged

by the selected Bidder. The decision shall be made after

giving an opportunity of being heard and giving a cure

period of 30 days if there is any performance issue.


141 21 50

Prices payable to the successful bidder

as stated in the Contract shall be firm

and not subject to any changes at any

circumstances during the contract

period.

Prices payable to the successful bidder as stated in the

Contract shall be firm and not subject to any changes at

any circumstances during the contract period except for

the changes as mentioned in point 10.17 (Price

composition).


142 22.6 51

payment for onsite technical expert

(Facility Management) shall be made

quarterly in arrears

We request the payment for onsite technical expert

(Facility Management) be made monthly in arrears Please be guided by RFP

143 22.7 51

Payment will be made quarterly in

advance for annual technical support

against the receipt of service report of

previous quarter from the Bank‟s

project/operation manager.

We request payment for annual technical support to be

made annually in advance


14422.

Payment

Terms

51 After One Year of GO live - 10%

This will hold the Bidder's payment due beyond

permissible limits. Hence remove this last milestone &

Make 20@ payment on delivery


145 22 51

As per RFP SRS Finalization of complete project - 10%

OFSAA upgradation to V 8.0

Migration and UAT (ALM, FTP & PM) - 30%

Implementation & customization of LRM, ALM and FTP

UAT Signoff of LRM, ALM and FTP - 25%

Implementation of new rules for PM

UAT signoff of New rules for PM

Pilot run of LRM, ALM and FTP 3 months - 15%

Pilot run of PM - 15%

Go live of the project - 5%

Payment related to license should be made 80% on

delivery and 20% on successful implementation of all

other module.


146 23 52

Adherence to Cyber Security Policy Maximum liability of the bidder in the event of loss of

data of the bank attributable to the bidder to be within

the purview of the liability cap mentioned in the RFP.


147 23 52

The deputed persons should aware about

Bank„s IT/IS/Cyber security policy and

have to maintain the utmost secrecy &

confidentiality of the bank„s data

including process performed at the Bank

premises. At any time, if it comes to the

notice of the bank that data has been

compromised/disclosed/

misused/misappropriated then bank

would take suitable action as deemed fit

and selected vendor would be required

to compensate the bank to the fullest

extent of loss incurred by the bank.

The deputed persons should aware about Bank„s

IT/IS/Cyber security policy and have to maintain the

utmost secrecy & confidentiality of the bank„s data

including process performed at the Bank premises. At

any time, if it comes to the notice of the bank that data

has been compromised/disclosed/

misused/misappropriated and such compromise/

disclosure/misuse/ misappropriation is solely because of

bidder then bank would take suitable action as deemed

fit and selected vendor would be required to

compensate the bank to the fullest extent of loss

incurred by the bank.


148 28 54

Indemnity Instead of the indemnity clause proposed in the RFP,

suggest that the indemnity to be limited only to third

party claims and indemnity to be provided only in the

following circumstances:

a. For any misrepresentations on the part of the bidder

b. in case of the deliverables or services infringing any

third party intellectual property rights c. Gross

Negligence and misconduct of the Bidder, its employees,

and agents. d. loss or damage to the

Bank's premises or tangible property, loss of life due to

the acts of the Bidder's employees or representatives

e. for any breach of confidentiality


149 28 54

28.1. Bidder shall indemnify, protect and

save the Bank and hold the Bank

harmless from and against all claims,

losses, costs, damages, expenses, action

suits and other proceedings, (including

reasonable attorney fees), relating to or

resulting directly or indirectly from

28.1.1. an act or omission of the Bidder,

its employees, its agents, or employees

of the consortium in the performance of

the services provided by this contract,

28.1.2. breach of any of the terms of this

RFP or breach of any representation or

warranty by the Bidder

28.1.3. use of the deliverables and or

services provided by the Bidder,

28.1.4. Infringement of any patent

trademarks copyrights etc. or such other

statutory infringements in respect of all

components provided to fulfill the scope

of this project. Bidder shall further

indemnify the Bank against any loss or

damage to the Bank's premises or

property, Bank's data, direct financial

loss, loss of life, etc., due to the acts of

the Bidder's employees or

representatives. The Bidder shall further

indemnify the Bank against any loss or

damage arising out of loss of data,

claims of infringement of third- party

28.1. Bidder shall indemnify, protect and save the Bank

and hold the Bank harmless from and against all third

party claims, losses, costs, damages, expenses, action

suits and other proceedings, (including reasonable

attorney fees), relating to or resulting directly or

indirectly from

28.1.1. an act or omission of the Bidder, its employees,

its agents, or employees of the consortium in the

performance of the services provided by this contract,

28.1.2. breach of any of the terms of this RFP or breach

of any representation or warranty by the Bidder

28.1.3. use of the deliverables and or services provided

by the Bidder,

28.1.4. Infringement of any patent trademarks

copyrights etc. or such other statutory infringements in

respect of all components provided to fulfill the scope of

this project. Bidder shall further indemnify the Bank

against any loss or damage to the Bank's premises or

property, Bank's data, direct financial loss, loss of life,

etc., due to the acts of the Bidder's employees or

representatives. The Bidder shall further indemnify the

Bank against any loss or damage arising out of loss of

data, claims of infringement of third- party copyright,

patents, or other intellectual property, and third-party

claims on the Bank for malfunctioning of the equipment

or software or deliverables at all points of time,

provided however,

28.1.4.1 The Bank notifies the bidder in writing in a

reasonable time frame on being aware of such claim,

28.1.4.2 The Bidder has sole control of defense and all


150 28 54

As per RFP Request addition of below point:The indemnity shall be

to the extent of 100% of average annual project cost in

favor of the bank. Selected bidder shall not be liable for

any indirect and consequential damages with relation to

the liability arising out of this clause

The format of Letter of Indemnity and undertaking shall

be subject to review by the bidder and any changes

required shall be incorported in the format, the final

format shall be based on mutually agreed terms and

conitions.

2. The bidder shall be responsible only for the losses or

damages incurred during or after contract period for a

period of two years.


151 28.1.1 54 Indemnity Consortium is allowed? Please be guided by RFP

15228.9

Indemnity55

The Bidder must undertake to indemnify

that all the components delivered are

free of defects, are brand new and

original. If at some stage it is discovered

that the components do not meet these

criteria, the Bank has the right to cancel

the order and the Bidder will have to

refund the total amount received from

the Bank along with the interest and

separate penalties. Similar conditions

apply to software; as well the system

software must be licensed and original.

Under No Customer a Bidder will be able to refund the

amount paid for a Service Consumed & the Licenses

delivered for which payment has been to an OEM.Also

Oracle Licenses are End user Named & request the

deletion of this clause


153 29 56

As per RFP For the purpose of clarification No intellectual property

rights of any nature shall be transferred from one party

to the other in the course of performing any obligations

or otherwise under this agreement. For the avoidance of

doubt, Selected Bidder may use certain tools, processes

or methodologies of its own in performing the Services.

Ownership of all intellectual property rights and any

other rights in these shall vest with Selected Bidder, and

no rights shall be deemed to have accrued to the Bank.


154

34.1

Escrow

Arrangem

ent

58

35.1 Bidder has to agree to keep source

code of proposed solution with approved

/ recognized escrow agency under

escrow arrangements mutually

acceptable to the bank and Bidder for

entire project period. Cost of the escrow

arrangement to be borne by Bank.

Contract will be signed on mutually

acceptable terms with bank and escrow

agent.

In case of UBI the Bank has already procured the

Licenses. Bidder is only selling ATS & an additional

license for LRM. Hence, request the Bank to remove this

section.


155 36 59

Penalty No overall upper cap mentioned for penalties. Penalties

to be included in the upper cap which is present for

liquidated damages and penalties should not be imposed

separately.


156 37 59

As per RFP 99.00% and above but below 99.95% - 0.01% of cost of

monthly payout

98.00% and above but below 99.00% - 0.02% of cost of

monthly payout

97.00% and above but below 98.00% - 0.05% of cost of

monthly payout

Below 97.00% - 1.00% of cost of monthly payout

The maximum penalty shall be 3% of monthly payout


15740. Force

Majeure61

Termination – Force Majeure and Account

of Failure

Either party should have right of Termination and

Irrespective of the reason of termination, Bidder shall be

paid all fixed, incurred and non-cancellable costs.


158 42 62

Termination of contract Bidder to have a right to terminate the contract for

breach by giving a 30 days written notice to the bank to

recitify the breach. If the bank fails to cure the breach,

the agreement will stand terminated. Such termination

to be issued in the event of default on the part of the

bank of the terms and conditions of the RFP or failure on

the part of the bank to make payment as per the RFP

terms.


15941. Exit

Clause62

Bank reserves right to exit at any time

after giving notice period of one

month during the contract period.

Request notice period to be kept to a minimum of three

monthsPlease be guided by RFP

160 41 62

As per RFP Request addition

Either of the party shall have right to exit the contract

by giving 30 days notice to other party in case any

material breach to the contract done by other party. A

minimum cure period of 30 days should be given to make

correct the default.


161 41 62

In addition to the cancellation of

contract, Bank reserves the right to

appropriate the damages through

encashment of Bid Security

/Performance Guarantee given by the

Bidder. Bank reserves right to exit at any

time after giving notice period of one

month during the contract period.

In addition to the cancellation of contract, Bank reserves

the right to appropriate the damages through

encashment of Bid Security /Performance Guarantee

given by the Bidder. Bank reserves right to exit at any

time after giving notice period of one month during the

contract period.Please be guided by RFP

162 41 62

Request addition

In the event of termination, the bidder shall be paid for

a) Goods delivered;

b) Services provided;

c) Work in progress;

d) Unpaid AMC;

e) third party orders in pipeline which cannot be

cancelled despite Bidder's best efforts

f) unrecovered investments shall be paid by customer as

per termination schedule till the date of termination."


163 42 62

If the Termination is on account of

failure of the successful bidder to

perform the obligations under this RFP

contract, the Bank shall have the right to

invoke the Performance Bank

Guarantee(s) given by the selected

bidder.

If the Termination is on account of failure of the

successful bidder to perform the obligations under this

RFP contract, the Bank shall have the right to invoke the

Performance Bank Guarantee(s) given by the selected

bidder.Please be guided by the RFP.

164 42 62

As per RFP Request addition

Either of the party shall be entitled to terminate the

contract by giving 30 days notice to other party in case

any material breach to the contract done by other party.Please be guided by the RFP.

165 42 62

Request addtion

Before termination, the bidder shall be given a cure

period of 30 days.


166 42.4 62

The progress regarding the execution of

the order accepted by the selected

bidder is found to be unsatisfactory or

delay in execution of the contract, the

Bank reserves the right to get the

balance contract executed by the

another party of its choice by giving one

month„s notice for the same . In this

event, the selected bidder is bound to

make good the additional expenditure,

which Bank may have to incur in

executing the balance contract. This

clause is applicable, if for any reason,

the contract is cancelled.

The progress regarding the execution of the order

accepted by the selected bidder is found to be

unsatisfactory or delay in execution of the contract, the

Bank reserves the right to get the balance contract

executed by the another party of its choice by giving one

month„s notice for the same . In this event, the selected

bidder is bound to make good the additional expenditure

limited upto 10% of the additional expenditure, which

Bank may have to incur in executing the balance

contract. This clause is applicable, if for any reason, the

contract is cancelled.


167 42 62

Request addition

In the event of termination, the bidder shall be paid for

a) Goods delivered;

b) Services provided;

c) Work in progress;

d) Unpaid AMC;

e) third party orders in pipeline which cannot be

cancelled despite Bidder's best efforts

f) unrecovered investments shall be paid by customer as

per termination schedule till the date of termination."

Not acceptable.

168 Annex D 70

Eligibility criteria - item 5 As under implementation reference is also acceptable,

please add (/ or) in diff. font as in below (go-live

certificate will not be there for under implementation):

bidder should submit documentary proof by providing

masked copy of Purchase Order and / or performance

certificate/ go- live certificate issued by the bank


16949.

Annexure

D

71

6. Bidder needs to provide Manufacturer

Authorization Form (MAF) from OEM

stating that bidder is authorized partner

of OEM and authorized to participate in

this tender and in case the bidder is not

able to perform obligations as per

contract during the contract period,

contracted services will be provided by

OEM.

OEM will not give in written that they will perform the

duty for BIDDER if in case bidder fails. Bank should re-

work as : ":Bidder needs to provide Manufacturer

Authorization Form (MAF) from OEM stating that bidder

is authorized partner of OEM and authorized to

participate in this tender"


170Annexure

F75 A

What would be the approximate size of the data in

terms of,

1. Accounts

2. Products

3. Customers

4. Branches


171 Annex F 75

If the bidder was subcontracted by a

system integrator for application

implementation project in a bank, bidder

will be scored on credential

Please validate our understanding that if PO is in name

of system integrator who would have subcontracted

some work to another co. In such a case, both

subcontractor and system integrator would be

considered for eligibility and scoring

This para stands deleted. Subcontractor will

not be considered for satisfying eligibility

criteria.

172

53.

Annexure

E –

Functional

and

Technical

Requirem

ent

(Project

Scope)

75

If the bidder was subcontracted by a

System Integrator for application

implementation project in a bank, bidder

will be scored on credential

Any Credentials can be valid only if a Bidder has a direct

customer reference. Sub Contracting excluded many Risk

& does not have fullness. By this clause Bank will be

giving a full portfolio to a Sub Con who might have only

delivered a part. Hence Request Bank to remove this

clause.


17350 - 1.01 -

Remark 175

Daily computation & generation for

Domestic operations, overseas

operations territories wise /

consolidated, Overseas Subsidiaries

wise/consolidated, standalone,

consolidated and group level.

Please provide the list of Overseas branches,

Subsidiaries, Overseas Subsidiaries and subsidiaries as

required under consolidation other than domestic

branches


174 50 - 1.01 75 BLR-1 – Liquidity Coverage Ratio (LCR)

Credit ratings, Customer risk weights, Account Risk

weights and Sovereign Risk weights are critical inputs for

LCR computation. Please provide details of the source

systems from which these will be made available.


17551.

Annexure

F

755. Minimum 6 resources deployed as Core

Team have experience in OFSAA (LRM,

ALM, FTP, PM Modules) implementation

Does this 6 resources include the 2 onsite resources as

wellNo

17651.

Annexure

F

75Proposed application implementation

experience should be in OFSAA 6.x

version and above

Please reword as

Proposed application implementation experience should

be in OFSAA 8.x version Please be guided by RFP

177

Annexure

F -

Functional

&

Technical

Req.

772. Basel III Net Stable Funding Ratio

(NSFR)

We assume that Bank is presently using Basel II / III as

per requirements in the RFP. Please confirm.

NSFR to be implemented based on the latest

guidelines of RBI under Basel III

178 51.2 77

Vendors should be capable enough to

provide functional expertise to develop

NSFR requirements Is bank expecting business consulting services


179 51.3 77 Capability to simulate LCR and NSFR by

on projection of business growth.

There are no regulatory guidelines on this requirement.

Does bank have ready requirement on the same.


180 51.5 79

Dynamic Liquidity Statement

RBI has discontinued this report. Please cofirm If the

bank is still preparing this report and requires to be built

in OFSAA


181 51.5 79

Dynamic Liquidity Statement-Domestic,

Overseas, subsidiaries, joint venture,

Consolidate at various levels, Global &

Group Level.

Is bank preparing this report for only banking

subsidiaries. How is this applicable to JV or non-banking

subsidiaries ?.


182 51.6 80

Back Testing of Dynamic Liquidity

Statement-Domestic, Overseas,

subsidiaries, joint venture, Consolidate

at various levels, Global & Group Level.

RBI has discontinued this report. Please cofirm If the

bank is still preparing this report and requires to be built

in OFSAA


183 82

Important Points :

While developing / implementing IRRBB

based on draft RBI guidelines, if RBI

comes with Final IRRBB guidelines then

successful bidder has to develop IRRBB

based on Final RBI guidelines without any

change request during any phase/stage

of implementation.

Please reword as :

While developing / implementing IRRBB based on draft

RBI guidelines, if RBI comes with Final IRRBB guidelines

before signoff BRD the then successful bidder has to

develop IRRBB based on Final RBI guidelines without any

change request.


184

Annexure

F -

Functional

&

Technical

Req.

83

9. Stress Testing and Pillar 2

Requirement of ICAAP

As the functional requirement has stress testing

(required for Development of Scenarios required for

stress testing in OFS- ALM and OFS- LRM) which can only

be done by OFS – Enterprise Modeling (EM) Application,

which is not present in the scope as per RFP. Hence, we

assume that Union Bank of India has Stress Testing

Application which is required for stress testing to be

done for scenarios in OFS – LRM as per RFP

Bank does not require OFS(EM)

application.However,in stress testing , the

major variant should be parameterized.

185 52.8.0.1 83Computation of Capital Requirements

under Pillar 2 for IRRBB under ICAAP.

Bank has not purchased license for CR/OR/MR then how

can this be calcualted in OFSAA. Is bank only expecting

the inputs that flows from ALM department to risk

department to prepare the same


186 52.9 84

Vender should be well capable to suggest

and develop assumptions for Stress

Testing.

Is bank expecting business consulting services Please be guided by RFP

187 5 87

Important Points :

While upgrading OFSAA

modules/application to the latest

version, successful bidder shall have to

modify and develop all the above reports

as well as any new reports as per current

& future requirements of the Bank based

on RBI Guidelines and Banks

Requirements/Policy.

In total how many reports bank is expecting to build.The reports will be shared at the time of


188 5 87

Important Points :

Incase RBI shall not come with Final

IRRBB guidelines before go live of this

project, Successful bidder has to develop

IRRBB based on Draft guidelines.

Please reword as :

Incase RBI shall not come with Final IRRBB guidelines

before signoff of BRD of this project, Successful bidder

has to develop IRRBB based on Draft guidelines.


189Annex G,

H91

ATS from year 2 Oracle charges ATS from year 1. Please change scope

and commercial template accordinglyPlease be guided by RFP

190

53.

Annexure

E –

Functional

and

Technical

Requirem

ent

(Project

Scope)

91

ATS for Software tools

Oracle Hyperian ESSBAS, Erwin 7X,

Websphere & IBM TSM (no of licenses &

unit price break up to be provided as per

table II.)

Request the Bank to remove the ATS component for

environmental software from this RFP. Also a bidder

might not be knowing the cost at which it was procured

& hence there will be a gap in meeting the clause "k.

After the finalization of prizing through reverse action, if

ATS cost will not be in between the range of 15% to 22%.

Bank will take the ATS rate @ 15%." on Pg: 92

ATS Range of 15-22% is not applicable for Sl.

No. 5 of Table - I (Total cost to Ownership) of

the Annexure H - Indicative Commercial Bid

191 Annex G 92

After the finalization of prizing through

reverse action, if ATS cost will not be in

between the range of 15% to 22%. Bank

will take the ATS rate @ 15%

ATS will be at rate charged by Oracle to all SIs. As

product is decided as OFSAA, a bidder can only charge to

bank based on OEM policy in this regard. Bank may

discuss with Oracle on this issuePlease be guided by RFP

192 Annex G 92

Bank has OFSAA licenses for ALM, FTP

and PM Module, ATS of which is directly

with OEM M/s Oracle which is valid up to

May„2019. Bidder has to factor the cost

of ATS for ALM, FTP, PM Module

accordingly with effect from June 2019

under this TCO

Oracle charges ATS on annual basis. Starting Jun 2019,

ATS of ALM, FTP, PM will be for complete years

till/beyond project completion timeline. Bank may

discuss with Oracle to align ATS to this project timeline.

Please validate Bank will take ATS from bidder (existing

ATS is direct with OEM)


19352.

Annexure

G

92

l. Successful bidder has to deploy 2

onsite resources within 2 weeks of

issuance of purchase order. The cost of 2

onsite resources in TCO is for 2 years and

the same cost will be frozen till contract

period.

AS PER TCO cost of two oniste resources needs to be

provided for 1 year of Warranty and 1st of ATS then why

does bank needs two onsite resources for support from

the two weeks of issuance of purchase order

To provide support for existing setup of

FTP,ALM and PM

194Commerci

al Bid,

point h

92

*Enterprise License would mean -

Unlimited Client License for Bank

Branches in India & International

territories, RRBs, Subsidiaries and


Oracle will provide license based on Bank's asset size as

a metric. Bidder cannot provide unlimited client license.

Bank to either go for ULA with Oracle or specidy the

asset size in the commercial section of the RFP


195Commerci

al Bid,

point k

92

After the finalization of prizing through

reverse action, if ATS cost will not be in

between the range of 15% to 22%. Bank

will take the ATS rate @ 15%.

ATS cost would depend on Oracle's ATS policy. Bidders

don‟t have a say on this. We request you to delete this

clause.


196Commerci

al Bid93 Table II ATS for software components

As per your RFP, there is a need for price of IBM TSM

which you already have for renewal of Annual Support.

We would appreciate if you could provide the

configuration of the IBM TSM in order to get the

support/renewal price from Vendors.

Currently Bank is using IBM TSM 6.2.1.0.

197 Annex J 95Project details, contact person Banks donot always allow giving these details. We

request to please accept only upto scope itemPlease be guided by the RFP.

198 Annex N 100Asterisk marks on PM Please provide explanation of asterisk marks Please refer to page no. 28 - note to the

Implemetation Plan and Schedule.

199

60.

Annexure

P - Know

Your

Employee

(KYE)

109

3. We further agree to submit the

required supporting documents (Process

of screening, Background verification

report, police verification report,

character certificate, ID card copy,

Educational document, etc) to Bank

before deploying officials in Bank

premises for ________________ (Name

of the RFP).

Screening process & employee Background verification

reports are confidential to any company & request the

bank to remove this clause.


200 Annex Q 110

Hardware and OS OEM does sizing based on parameters given by bank. We

request Bank to please provide all parameters needed by

OEM which helps them do sizing. Our understanding is

total HW incl. OS, network etc will be provided by bank

Bank shall provide Hardware,OS network and

Data base.Other required software has to

provide by bidder.

201Annexure

Q110

Details of Hardware & Operating System

Requirement

Request bank to provide necessary details and projection

of bank data volume including number of accounts,

customers, branches for next 5 years


202

68.

Annexure

U–

Confidenti

ality /

Non

Disclosure

Agreemen

t

125 Entire SectionProposed 2 yrs. of survival post termination of contract

and deletion of Indemnity.Please be guided by the RFP.

203 NA NA General

Will bank provide VPN access either to Bidder Bangalore

Office OR to Bank's one of the Branch in Bangalore for

carrying out the implementation. Please confirm.

Configuration can be done remotly from

Bank'c DC but incase of hardware

configuration or some unavoidable situation

vendor will be required to visit Bank DR site at

Bengaluru.

204 Generic

Specify the List of Rule and level of Customization done

currently for given modules

1. ALM

2. FTP

3. PFT


205 Generic

Are you already identified list of Rules which need to be

configured in latest version for ALM, FTP and PM

Modules? If Yes, pls provide the details.

Will be shared with sucessful bidder during

SRS.

206 Generic

Existing solution is on techinical upgrade and existing

rules need to be re-confirgured in the latest version? Yes

208 GenericWhat are the various data sources, data stores for this

program?Please be guided by RFP

209 Generic

Please mention the volume of data (Data sets including #

of tables, files etc) that needs to processed or extracted

from different data sources and the Projected growth.Will be shared with successful bidder

210 Generic

Please confirm if existing modules needs to be migrated

as-is. Please list if any component need to be descoped

Existing modules needs to be migrated as-is

and its customization during upgradation

211Generic Please provide details on data extraction qualification

criteria for new business rules

Will be shared by sucessful bidder post

selection of consultant. RMD to comment

212Generic Please confirm complexity of new business rules that are

expected


213

Generic Is there any need for archival of source data feeds. If

yes, what is the frequency ?

archival of source data not requiredas entire

source data should be available on production

database all the time.

214 Generic Post upgrade, is there any down time expected? No

215Generic who all are the typical end-users of the system or

application?Technical and Functional Staff of Bank

216

Generic What is the average number of Tickets per month

(backlogs, problems and service requests) that will be

required for the provider to address?


217

Generic

Would you consider a 24*7 support cycle or 16*5 support

cycle?

No.

The bidder has to provide support throughout

contract period at Mumbai from 10 AM to 8 PM

(except Sundays and National Holidays) .

However, in case of business requirements,

vendor may be asked to depute the resources

beyond the above stipulated time. The timing

may be changed at bank‟s discretion. In case

of need or emergent situation it may be

extended on Sunday/Holidays also.

218

Clause not present in RFP Customer acknowledges that personnel to be provided by

the bidder represent a significant investment in

recruitment and training, the loss of which would be

detrimental to the bidder's business. In consideration of

the foregoing, Customer agrees that for the term of this

Agreement and for a period of one year thereafter,

Customer will not directly or indirectly, recruit, hire,

employ, engage, or discuss employment with any bidder

employee, or induce any such individual to leave the

employ of the bidder. For purposes of this clause, a

bidder employee means any employee or person who has

who has been involved in providing services under this

Agreement.


219

Clause not present in RFP Bidder shall “pass-through” any and all warranties and

indemnities received from the manufacturer or licensor

of the products and, to the extent, granted by such

manufacturer or licensor, the Customer shall be the

beneficiary of such manufacturer‟s or licensor‟s

warranties and indemnities. Further, it is clarified that

the bidder shall not provide any additional warranties

and indemnities with respect such products.


220

Clause not present in RFP Products/Services and/or deliverables shall be deemed

to be fully and finally accepted by Customer in the event

when Customer has not submitted its acceptance or

rejection response in writing to the bidder within 15

days from the date of installation/commissioning or

when Customer uses the Deliverable in its business,

whichever occurs earlier. Parties agree that the bidder

shall have 15 days time to correct in case of any

rejection by Customer.


221

Clause not present in RFP Notwithstanding anything to the contrary contained

elsewhere in the contract, The risk, title and ownership

of the products shall be transferred to the customer

upon delivery of such products to the customerNot acceptable.

222

Clause not present in RFP Customer hereby agrees to make the site ready as per

the agreed specifications, within the agreed timelines.

Customer agrees that the bidder shall not be in any

manner be liable for any delay arising out of Customer's

failure to make the site ready within the stipulated

period, including but not limited to levy of liquidated

damages for any delay in performance of Services under

the terms of this Agreement. In case the SITE is not

ready for a continious period of 30 days, milestone

payment related to installation will be released to

vendor based on the SNR report, also if there is any

additional warranty cost due to continious site not

readiness for 30 days, same will be borne by the

customer

In case of delay in site readiness from Bank

side, the propotionate days will be considered

while calculation of LD

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