reply for luxury brands
DESCRIPTION
Reply for Luxury brandsTRANSCRIPT
Reply Ltd UK. for
SavelliApril 2013
CASES
CASES /Selected Cases
Selected Cases
CASE/1
ZEGNA /New Zegna.com
OBJECTIVES
Ermenegildo Zegna aims to achieve new level of digital experience while improving ecommerce results
IDEA
Today's fashion&luxury passionates love to have their experience as a mix of involving storytelling and shopping opportunities, all in a seamless engaging experience built on videos, photo galleries, surprising total looks.
WORK DONE
Reply has designed the full zegna.com experience while at the same time enabling its implementation thanks to an advanced technical integration with the market leader in fashion ecommerce outsourcing.
RESULTS
Being live from beginning of March, the new zegna.com has already been recognized as the new benchmark of the digital fashion brands expression
CASE/2
ZEGNA /Zegna Essenze - Fragrances
OBJECTIVES
Host inside Zegna.com the whole Zegna fragances world by EL integrated with the rest of the brand experience.
IDEA
One page site takes users throught the flavours and essences of each Zegna frangance, sharing its basic notes and concept aromas, as if one could “smell it”.
WORK DONE
Inside the Zegna.com website there is an entire area dedicated to the theme, as well as newsletters and other CRM initiatives.
CASE/3
ZEGNA /Zegna Made to Measure
OBJECTIVES
Setting the stage for the very special Zegna Made-To-Measure offering.
IDEA
Ermenegildo Zegna Made-To-Measure proposition deserves a special attention and a careful explanation. Entering the Zegna mtm world means dealing with personalization, ultra-fine fabrics, highest sartorial tradition.
WORK DONE
Everything at Zegna mtm should sound special and uncomparable and the dedicated site should not make any exception. Replya has degined a simple while highly engaging user experience based on innovative navigation experience.
RESULTS
"su misura" Zegna site(http://sumisura.zegna.com) has been awarded by the awwwards.com
ZEGNA /Are you in
CASE/4
OBJECTIVES
To launch the new Zegna online boutique.
IDEA
Create an event online and offline, anticipated by a teaser campaign that features a mysterious testimonial.
HOW IT WORKS
The campaign unfolds on the web and social networks. The online and offline event is preceded by a teaser phase: through a number of clues users are invited to guess who the mysterious testimonial is.
CASE/5
ETRO /New Etro.com
OBJECTIVES
The challenge was to transfer all the Etro values and ideas into a digital initiatives while for the first time give the users the opportunity to shop on etro.com
IDEA
Etro is a very unique brand in the fashion world and has its roots on the culture and passion of the Etro family. Everythings at Etro should reflect the funding ideals.
WORK DONE
Reply fully created the new Etro.com experience+ecommerce site, from the layouts down to invoice printing, thanks to the technology provived by the Reply group companies.
RESULTS
The site is live from January 2013, sales volumes are above the expectation and the brand experience has been recognized by major opinion makers
CASE/6
ETRO /Etro Newsletters
OBJECTIVES
Announce and push the sales on the new etro.com
IDEA
Buying at Etro.com should be an ultimate experience and reasons that lead to a purchase are well beyond than just buying a shirt or a bag. Etro newsletters follow the same integrated communication model used for the entire new site: new collections, special deals, new editorial contents are announced into them.
WORK DONE
Full management of the customer/prospect DB, the crativity and all the required technical implementations
RESULTS
Opening rates are above 40% with high conversion rates compared to the brand positioning
CASE/7
ETRO /Etro Video: Playful Experiences
OBJECTIVES
Create digital experiences that can engage with the brand in different contexts such as etro.com, showroom, boutiques.
IDEA
Etro stylists Kean and Veronica Etro are always warm to accept ideas and proposals that can engage their audience in playful experiences.
WORK DONE
Created several pieces of interactive creativity to be used in different situations.
CASE/8
WOMO /Womo Men’s Personal Care
OBJECTIVES
Launch of a new brand of man personal care products to be sold troughout the Country on monobrand stores but also strongly pushed in the digital arena in order to promote brand awareness and direct sales via ecommerce.
IDEA
Nowadays digital can drive the success of a new brand especially for targets like 25-45 males that wants to demonstrate their attention to details and dedicate time to themselves in order to be more successfull in life. Womo wanted to express its brand positioning via a digital initiative.
WORK DONE
Reply created the Womo digital presence, ecommerce design (due online approx Q2/2013) and is in charge for the instore communicaztion. Reply installed and customized the technical platform supporting the project (Hybris).
RESULTS
Results will be measured once the ecommerce will be available
CASE/9
VALENTINO /Valentino.com
OBJECTIVES
The Valentino digital presence is one of an evolving brand that must show a fresh,new face without loosing its traditional, classic heritage.
IDEA
A whole editorial set designed to accommodate the brand overview in a magazine style: it’s history and heritage, latest news and events, video and collection.Power to the image, content as ruler. Ecommerce and social media a must.
WORK DONE
www.valentino.com and its ecommerce area.
CASE/10
REDVALENTINO/ RedValentino.com
OBJECTIVES
Red Valentino aims a new, younger aundience.Therefore digital is crucial: complete social media presence, and tumblr asa flow of content to give this brand a fresh, young feeling with a couture heritage.
IDEA
In order to ad a “rebel” note to a traditional brand and claim it a young new territory for the Maison, a tumblr based website was designed. It uses content flow and visual blog as a paradigm for a fashion luxury maison.
WORK DONE
www.RedValentino.com, and its social media and ecommerce extentions.
LIP WOOLITE /Swap Party
CASE/11
OBJECTIVES
To communicate the product benefits. To strengthen the trendy and fashionable setting of the brand. To increase the number of fans on Facebook
IDEA
Make the product social by putting it to the test in a friends'swap party.
HOW IT WORKS
With a member get member mechanism, Lip Woolite is giving away at every appointment 10 Swap Party branded kit.The quickest to invite their friends will win the kit so that they can organize their own party.
NIVEA FOR MEN /Bar Sport 2.0
CASE/12
OBJECTIVES
To talk to other men about cosmetics and beauty through the construction of a community and a fanbase around men's passion for soccer.
IDEA
Digitally recreate the Bar Sport atmosphere of conviviality and entertainment of Italian tradition.
HOW IT WORKS
On a web portal users can report funny videos about soccer that will be selected and published by the editors of Sports Bar. Each week with The Bet you can win VIP tickets in the stands for the team of your heart.
LANCIA /Eleganza in movimento
CASE/13
OBJECTIVES
To allow Lancia to take a structured approach to the development of mobile sites, overcoming the limits of m-site available to date, made of custom vertical solutions.
INSIGHT
A strategy of mobile communication is successful if it doesn't leave anyone out.
IDEA
Lancia Mobile, the first corporate mobile website design dedicated and optimized for 6200 devices.
HOW IT WORKS
Lancia Mobile was created from a careful user-centered design. More than an app, as it is available with every operating system on smart-phones, tablets and older generation mobile phones. It's more than a site, because its layout adapts to different screens and navigation options.
TECNOLOGY
Use of the innovative multi-channel platform Gaia Reply. Use of the latest HTML5 and CSS3 features, which make interactions, animations and dynamic elements possible.
RESULTS
80% of mobile traffic was covered immediately after going online.Live from the 11th of January in two languages, English and Italian, Lancia Mobile has been available a few months later in customised versions for over 16 different countries.
SOLE /Bice contro tutti
CASE/14
OBJECTIVES
To increase the “Sole” page fanbase.Personal data acquisition for future activities.
INSIGHT
Italian women love Sole. But with family, work and kids it is more and more difficult to find time and energy to look after the house.
IDEA
"Win a maid for a year." Contest and branded game.
HOW IT WORKS
Bice, the "professional supermaid” created for the occasion, challenges the community users with an interactive game on the topic of housecleaning. The game is prodrome to enrolment for the extraction of the prize.
VIRALITY
An i-Maid, interactive app is released where Bice answer any questions (or almost) about the house.
RESULTS
33,476 new fans (+ 862%) in a month and a half.90,000 unique visitors92,000 tests played.
FIESTA /Fai la Fiesta alla Fame
CASE/15
OBJECTIVES
To boost the fanbase and to promote the product.
IDEA
A brand name competition, where you can win a huge supply of Fiesta.
MEDIA
Facebook, Fb Ads, Radio, Youtube, Tv.
HOW IT WORKS
On the appropriate tab of the Facebook page, you play to find the Fiesta hidden in a number of different environments. Among the prizes, hundreds of Fiesta instant win and a rich final prize.
VIRALITY
Viral videos on youtube, distributed through different media.
RESULTS
2012: + 80,000 fans in a month.In a market that was registering a 30% drop in sales, over the 6 weeks of the competition we saw the following growth: -15%, -12%, -0,4% closing with +8% (estimate taken the week after the competition had ended).2013: + 133,000 fans in a month.
BUENO /Follow your Bueno
CASE/16
OBJECTIVES
To boost the fanbase and to promote the product.
IDEA
A brand name competition, dedicated to all brand lovers, where you can win a huge supply of Kinder Bueno.
MEDIA
Launch Video, Radio, Banner, Minisite, Facebook, Fb Ads, a dedicate Youtube Channel, Tv.
HOW IT WORKS
A minisite www.kinderbueno.it and a tab on the Facebook Kinder Bueno Italia page. With the right launch you can win hundreds of Kinder Bueno and a rich final prize.
VIRALITY
Viral videos on a dedicated youtube channel, where every “Bueno social follower” can see the best launch.
RESULTS
2013: work in progress.
2011-12
MAGIC KINDER / Kinder & Porsche • Magic Driving School
CASE/17
OBJECTIVES
On the Kinder.com portal an original Italian-German co-marketing operation.Kinder has put his vocation to edutainment, educational fun, always the brand's strongest feature. Porsche has provided a dreamlike virtual car park.
IDEA
Magic Driving School, a microsite dedicated to road safety education, for children and for dads who want to refresh their knowledge.A speedy project to forge today the driver of tomorrow.
HOW IT WORKS
The child has 4 different models of Porsche for taking an exciting and educational journey,through fun games and interactive tools. Each car is a different world: city, sea-side, hills and mountains. It will be difficult to resist the temptation to try them all.
ESTATHÉ /40 anni insieme a The
CASE/18
OBJECTIVES
Digital engagement activities dedicated to the celebration of the 40th birthday of Estathé. Fanbase increment.
INSIGHT
In forty years of fashion, styles and habits have changed. But not the unmistakable taste of Estathé.
IDEA
Live a history of emotions with Estathé. Refresh your memory in small sips.
HOW IT WORKS
Through a dedicated tab, users can travel through time: 4 decades to explore, 4 navigable notice-boards made of objects and cult symbols to share. It's also possible to send a themed postcard to your friends according to the mood of the favourite decade.
VIRALITY
Shared images that lead to the page. Memory photo folder among profile albums.
RESULTS
98,758 new fans42,000 “like” to shared content90,381 users have used the app.
KINDER SORPRESA /Barbie Fashionistas AR
CASE/19
OBJECTIVESCreate for the German market an engaging app for 3-to-8-years-old children as an add-on to the Barbie Fashionistas playing experiences.A unique event that works both at home and on point of sales.
CONCEPTIs fashion your passion?With the new Fashionistas app children can become Barbie’s personal stylist and organize their dream fashion show!The app is available for tablet and smartphone (iOS and Android)
RESULTS9,835 downloads on German stores in 9 weeks (from january 21st 2013).
HOW IT WORKSDownload the app and frame the marketing leaflet that comes along the pack with your tablet/smartphone to see a glamorous Barbie comingo to life!Many amazing outfits and accessories to personalize your Barbie and to start your own personal fashion show.
Two different environments are available on the dedicated ministie: make your catwalk in a photography studio or bring magic to life in a Barbie backstage!
With the option photography studio you can make your own cover snapshots!
KINDER SORPRESA /Twisted Head Star Wars AR
CASE/20
OBJECTIVESCreate for the German market an engaging app for 3-to-8-years-old children as an add-on to the Twisthead Star Wars playing experiences.A unique event that works both at home and on point of sales.
CONCEPTNow with the new Twisthead Star Wars app you can live the Star Wars Saga as a main charachter directly on your tablet or smartphone (iOS and Android).
RESULTS7,116 downloads on German stores in 9 weeks (from january 21st 2013).
HOW IT WORKSDownload the app and print out the cards from the website.You decide who are going to be the characthers on the game!
Bring the Star Wars characters to life by framing the cards with you tablet/smartphone. They will start to play and combat with their amazing skills!Lightsabers, laserguns and mind tricks for new marvellous space challenges!
Choose your best environmet for your challenge: get on board of the fantastic Death Star or fight against the Empire in the sandy dunes of Tattoine.
FGA / Fiat Animation Europe
CASE/21
OBJECTIVES
In 2012 FGA decided to appoint a single supplier - selected after having carefully analysed international competitors - for international daily management and maintenance activities.
IDEA
Fiat Animation Europe, born from a collaboration between Armando Testa and Reply, operates and manages all maintenance and animation activities of the respective digital platforms (web, mobile and social) in 9 European countries for 5 Brands.
HOW IT WORKS
The supplier works from a digital hub based in Turin and has a number of teams located in different countries. It is the only agency authorised to operate in the various markets for digital communication and activities.
CASE/22
MONSOON & ACCESSORIZE/ Ecommerce Platform
OBJECTIVES
Creating their online eCommerce platform based on Hybris technology
IDEA
Reply helped Monsoon create a specialised online experience for every digital channel starting with desktop, through to tablet and mobile
WORK DONE
Creative design of all digital channelsDevelopment of optimised UI / UX for mobile and tablet
CASE/23
LK BENNETT/ Ecommerce Platform
OBJECTIVES
Creating their online eCommerce platform based on Hybris technology
IDEA
L.K. Bennett enjoys a successful retail presence with 115 stores and concessions across the UK, Ireland and France.
Reply, experts in eCommerce and mCommerce, were engaged to help build a scalable platform for their growing business, and help open up new digital selling channels.
WORK DONE
Replacement of the existing online platform with the Hybris eCommerce technology and mobile app for product browsing and mCommerce
CASE/24
COCA-COLA/ Coca-Cola Enterprises
OBJECTIVES
Reply was asked to create a pan-European campaign and visual identity to mark the event of becoming became the leading European Coca-Cola bottler,
THE CHALLENGE
The challenge was to instill pride and truly unite the entire workforce by reaching each and every CCE employee from Atlanta to Oslo on the same day.
WORK DONE
So we created a landmark piece of internal communications, a celebration kit comprising of bespoke tins and a limited edition version of Coca-Cola’s world famous contour bottle - carrying Reply’s core campaign identity to 13k recipients.
ABOUTSOCIAL MEDIA
Our social platform management.
Number of fans per page:
Ferrero Rocher - 17,542,805Raffaello - 865,875Estathè - 1,278,930
Fiesta - 295,321Kinder Bueno - 210,987
Kinder Sorpresa Italia - 438,091Kinder Sorpresa International - 4,054,598
FERRERO BRANDS /Social Platform Management
THANK YOU FOR YOUR ATTENTION.