report for: actiondemocraticservices.hounslow.gov.uk/documents/s117208...quarter one 2015/16. 2....

1. Details of Recommendations

Cabinet will be asked to:

• Note and discuss this report on quarter 4/ end of year 2014/15 performance data.

• Note the London-wide LAPS performance data for Q3 2014/15 (retrospective). • Agree the revisions to the performance indicators as set out in Appendix C

If the recommendations are adopted, how will residents benefit? The report sets out performance for the Council priorities that have already benefited residents and will continue to do so through the quarterly monitoring of specific targets and priorities in the Hounslow Business Plan 2014/16. 2. Report Summary

Report for: ACTION

Contains Confidential or Exempt Information

No

Title CEX061 – Quarter Four (January to March 2015) Performance Monitoring Report 2014/15

Member Reporting Cllr Corinna Smart

Contact Details Ian Carter, Assistant Director Strategy, Intelligence & Engagement. [email protected] Tel. 020 8583 2470

For Consideration By Cabinet Date to be Considered 7 July 2015 Implementation Date if Not Called In

20th July

Affected Wards All Keywords/Index Council Priorities

1. A new Business Plan (2014/16) was adopted by Council in November 2014

following the new Corporate Plan, adopted in September 2014. The Business Plan sets out a revised set of measures that we are using to monitor progress on delivering the Corporate Plan. In November 2014, 48 new performance indicators and 3 new milestones were added to 16 continuing performance indicators and 1 milestone. The new set of indicators became effective from quarter three 2014/15.

Red/Amber/Green (RAG) ratings for the 17 continuing indicators continue to

mailto:[email protected]

3. Overview of end of year performance 2014/15

End of year performance data is only available for 17 performance indicators (as the remaining 48 indicators were added halfway through the year when the Corporate Plan and Business Plan were refreshed in November 2014). Of the 17 indicators with annual outturns, fifty-six percent (10 measures) met or exceeded their annual target, ending the year on green. For 5 measures (28%) we were close to achieving the target, but ended the year on amber. BPI 25 (children are ready to start school) has two sub-indicators, the first (BPI 25a - 52% of young children achieve all prime learning goals including Literacy and Maths) met its annual target (green) while the second (BPI 25b - to be in line with statistical neighbours and national averages) was close to achieving its target (amber). Two performance indicators (11%) did not meet their target and ended the year on red. Annual performance data was not provided one

be reported using the 2014/15 targets. Newly adopted performance indicators will not be RAG rated in 2014/15, as they do not have 2014/15 targets. RAG rating for these performance indicators will be effective from quarter one 2015/16.

2. This report deals with quarter four performance data, covering the period January to March 2015. It covers performance for all of the Business Plan performance indicators (BPIs) and milestones (BPMs), under the seven themes of the 2014/16 Business Plan. It also presents end of year performance data (annual outturns) for the 16 continuing performance indicators and 1 milestone (the 48 new indicators were added half way through the year, so it is not possible to present annual outturns). This report also includes approved Action Plans setting out how performance will be improved where indicators are currently rated amber or red. For annual indicators rated amber or red in previous quarter(s), continuing trajectory Action Plans are sustained and will not be re-presented to Cabinet this quarter. In addition, it includes the Local Area Performance Solution (LAPS) retrospective dashboard showing Hounslow’s performance compared to the London average for the previous quarter (2014/15 quarter three). This data is due to be published by London Councils for all London Boroughs for the first time this August, along with a wider range of measures also collected but not included in the dashboard. This will be done annually in future. When the new set of indicators was approved, Cabinet agreed to review them after six months as so many were new and untested. Officers have considered the indicators in light of experience and are now proposing some changes. Appendix (C) outlines the set of proposed revisions to the current performance framework with reasons. These revisions combine suggestions from Lead Officers (and colleagues who support them with reporting their data), the Intelligence Hub and AD Strategy Intelligence and Engagement. In total it is proposed that we keep 51 indicators, revise 12, drop 6 and add 3. All of these revisions are described in detail in Appendix C for Cabinet to consider.

3. Cabinet is asked to note and discuss the progress made, considers Action

Plans for improving amber and red performance, and consider/ agree suggested revisions to performance indicators set out in Appendix C.

indicator (6%): BPI 41 (less household waste) because final recycling data from our partner (SITA) was unavailable.

Figure 1: summary of Q4 end of year Red/ Amber/ Green status of 17 indicators that have been measured from Q1-Q4 2014/15 Key achievements for 2014/15 The report below provides an overview of performance at year end 2014/15 under each of the Business Plan themes. Appendix A sets out the performance data and commentaries for all indicators. It is formatted so that it can be read in black and white if required. A guide to understanding the information contained in the pack is at the start of Appendix A.

Appendix B provides details of Approved Action Plans. Action plans are required where performance has not met the target (amber/ red). The five approved action plans have been approved by the relevant Lead Member. There are five approved action plans in quarter four.

Appendix C summarises the revisions we propose to make to performance indicators from Q1 2015/16 onwards (based on a 6-month review carried out with Lead Officers and supporting colleagues). Appendix D provides the Local Authority Performance Solution (LAPS) dashboard, comparing Hounslow with other London authorities for the period October to December 2014 (quarter 3).

Keeping you safe Recorded crime fell by 0.1% over the full year for seven types of crime (BPI 11 (A)), but has fallen by over 25% over the last two years, well ahead of the Metropolitan Police Service target of a 20% fall over four years from 2011/12. Hounslow is one of the top performing London Boroughs on this measure. All but one of the seven crimes covered fell, including a 45% drop in robberies. The exception is violence with injury which has increased by 5% and joint efforts with the Police will continue to focus on violence with injury offences. An approved action plan has been developed to address this indicator (see Appendix B). There was an 18.5% drop in reported anti-social behaviour ((BPI 12). A successful partnership and community clean up in the summer holidays saw a major drop. Similarly, successful multi-agency efforts to raise awareness and encourage victims of violence against women and girls to come forward resulted in a 16.2% increase in reports over the last year (BPI 13). Over the last year there has been a significant increase (22.3%) in the proportion of residents who successfully complete their treatment for the four types of drugs and alcohol addiction covered in this measure (BPI 14 (G)). This makes us one of the best performing councils across the country. A new triage approach has helped reduce the number of young people entrants into the justice system for the first time by 17% over the previous year (BPI 15 (G)). Bright Futures for our Children We have seen significant improvement in some measures affecting younger children. Following work to promote healthy eating and physical activity, childhood obesity has improved by 1.4% at Year 6 (BPI 25b (A)) and the rate for Reception year (BPI 25a (G)) is now close to the London average (22.4%). (Approved action plan in Appendix B). More children are ready to start school (up by 18% points) closing the gap between us and our nearest neighbours. However, 1.5% fewer vulnerable children were placed with foster carers, moving this indicator from green to red (BPI 22 (G)). This was green for most of the year but a surge in emergency placements in March turned it red. Of the 7 emergency placements made in March, 6 were with foster carers by mid-May. And although we are still in the top 25% nationally, our GCSE results moved from green in 2013 to amber in 2014 reflecting tougher standards (BPI 24 (A)). An approved action plan has been developed to address this (see Appendix B). Good Quality Homes and Jobs We exceeded our target of 650 affordable homes (BPI 37 (G)), completing 59 in the last quarter. We reduced the number of households living in B&B accommodation from a peak of 360 in the previous year to 257 households at 31 March 2015 (BPI 31). We are exploring more preventative ways to reduce the number of households in B&B accommodation even more. 22.3% fewer people claim Job Seekers Allowance in our five wards with the highest claimants (BPI 32). There was also a 1.3% reduction in young people not in education, employment or training (BPI 33).

A Cleaner, Greener Borough The Keep Britain Tidy (KBT) survey results put all three street cleanliness measures into green with levels of litter, detritus, and fly posting all lower than they were in the previous year (BPI 43 (a-d) (G)). Levels of graffiti increased slightly but remained green. Final recycling data from our partner (SITA) is not yet available but provisional data in quarter four (35%) shows we did not meet our target (38%) to reduce household waste (see Appendix B).

Active, Healthy Communities We exceeded our 23% target for more residents taking part in sport or exercise (BPI 51 (G)) by 3%. We offered health checks to 20.2% of our eligible population and 67% of those offered health checks received one, meeting our targets.

Help & Support for Our Residents Who Need It Most Changes to services that now offer younger adults with care needs an alternative to moving into a care home have helped this indicator (BPI 61 (G)) move from red to green with 1.8 fewer people per 100,000 population entering residential care. However, permanent admissions of older people to residential care homes have increased by 131.5 per 100,000 (since March 2013/14) so this indicator (BPI 62 (R)) remained red at year end. When we look at the fuller picture, however, the story is much more positive. First, we are comparing this year’s performance against an unusually low rate of permanent admissions in 2013/14. We also know that while the rate of admissions has increased over the last year, the total number of people in care homes has fallen. This probably reflects a higher number of older people (as the 80+ population continues to grow) being admitted for short spells towards the end of their lives (i.e. receiving the care and support they need), while overall the number of older people in care homes has fallen as other more suitable care options are provided (see Appendix B). 57% of users of our care and support services are ‘extremely’ or ‘very’ satisfied with their care and support (BPI 65); 61% of service users said they felt safe (BPI 66); and 73% of users of local authority funded care and support users said this services has helped make them feel safe and secure (BPI 67).

An ambitious council which improves the lives of residents & works in a transparent & efficient way We exceeded our target to pay creditors within 30 days (BPI 88) for the last two quarters (since we started reporting this indicator). We also collected 90.3% of debt within 60 days. Council Tax collection (BPI 85) increased significantly in the final quarter to 97.8%. Business Rate collection (BPI 86) also increased to 99.4%. Management investment income also increased by 22% in quarter four (£2.2m) (BPI 89). However, the general fund budget was overspent by £3.3M at the end of the year (BPI 84), but this had been reduced from a projected £6.2M overspend at the end of

December. Also, slippage in our capital programme reached 76.9% of year’s planned spending for the year (BPI 83). LAPS – London-wide benchmarking retrospective dashboard – Appendix D NOTE: This London-wide data is always a quarter behind our local data as it takes time to collect and process. We outperformed the London averages for the following nine measures:

• Vacancy rate of children’s social workers • Adults with a learning disability living in their own home or with their family • Time taken to process changes to Housing Benefit claims • Pupils achieving level 4 or above in reading, writing and maths at Key Stage 2 • Permanent admissions to residential and nursing care homes for over 65s • Levels of fly-posting • Council Tax collection • Working days lost due to sickness and • Minor planning applications determined within 8 weeks

However, on one measure we were significantly below average:

• Levels of litter (although this improved significantly in the following quarter) And three were quite below average:

• Child protection plans lasting 2+ years • Levels of social care clients using self-directed support • Care leavers aged 19-21, now in education, employment or training

London Councils was unable to produce data for two indicators as there was no data for other councils:

• School exclusions • People on working age benefits

4. Key Implications

Not Applicable/ No direct implications. 5. Financial Details

a) Financial Impact on the Budget

b) Financial Background Not Applicable/ No direct implications.

c) Comments of the Assistant Director Strategic Finance

The costs of delivering service performance targets set out in the 2014/16 Business Plan needs to be met from within approved budgets.

6. Legal

a) Comments of Head of Governance There are no legal implications arising from this report.

7. Value for Money

Not Applicable/ No direct implications. 8. Sustainability Impact Appraisal

Not Applicable/ No direct implications.

9. Risk Management

Not Applicable/ No direct implications. 10. Links to Council Priorities

This report directly addresses all the Councils priorities through the monitoring and reporting of business plan indicators and milestones. A new business plan for the period to March 2016 has been adopted at November Cabinet, to reflect the new Corporate Plan priorities.

11. Equalities, Human Rights and Community Cohesion The Council has to take account of its Equalities Duties under the Equality Act 2010, in particular to: (a) Eliminate discrimination, harassment, victimisation and any other conduct

that is prohibited by the Act; (b) Advance equality of opportunity between persons who share a relevant

protected characteristic and person who do not share it; (c) Foster good relations between equalities groups An initial assessment highlights that equalities may be relevant to two of the Business Plan themes: ‘Bright futures for the borough’s children and young people’ and ‘an active and healthy borough’. The data on attainment levels and take-up of health checks can if disaggregated help to provide further insights to the profile of disadvantage on different equality groups. This information can help effective targeting of actions to reduce disadvantage for particular groups. Further analysis will determine if there are any disproportionate disadvantages requiring more attention.

12. Staffing/Workforce and Accommodation implications: Not Applicable/ No direct implications. 13. Property and Assets

Not Applicable/ No direct implications. 14. Any Other Implications

Not Applicable/ No direct implications. 15. Consultation

The information in the report has been collated from the council officers responsible for managing the services covered. The council’s partners, the Metropolitan Police, West London Mental Health Trust and Public Health/ CCG have been consulted over the information relating to the partnership indicators and milestones the council does not have direct control over.

16. Timetable for Implementation

Not Applicable/ No direct implications. 17. Appendices

Appendix A contains full details for each indicator or milestone and a guide to understanding the information and RAG rating applied. Appendix B contains details of approved action plans. Appendix C contains a summary of revisions we propose to make to performance indicators from Q1 2015/16 onwards. Appendix D provides details of Hounslow’s performance against LAPS comparator data.

18. Background Information None. REPORT ENDS

The Business Plan

2014 - 2016 PIs & Milestones

Appendix A

How to use this pack:- Appendix A covers all Business Plan Indicators (BPIs) and Business Plan Milestones (BPM) under the 7 themes of the Business Plan agreed by Cabinet on 18/11/14. Information includes Quarter Four (January to March) 2014/15 performance, quarter four target and Red/Amber/Green (RAG) status. Supporting narrative is provided to explain the performance and status of each PI and milestone in more detail. It also includes the London Area Performance System (LAPS) Dashboard, with comparative performance data against other London local authorities. The addition of the letters G/A/R within the annual outturn column makes it easier to determine performance. Red/Amber/Green ratings In this report Business Plan Performance Indicators (BPIs) are assessed as follows: Green (G) Target met/exceeded. Amber (A) Performing within an acceptable level of tolerance. Red (R) Outturn is below target and is not within an acceptable tolerance. Business Plan Milestones (BPMs) are assessed as follows: Green: On time and within budget Amber: At risk Red: Immediate action required The Polarity column tells you if ‘High’ or ‘Low’ numbers (or percentages) mean better performance. Each PI and Milestone has an associated ‘Threshold’. This is how we decide the RAG rating. If the threshold is, say 10%, then performance of up to 10% worse than the performance target will be Amber and worse than 10% will be Red. Thresholds vary depending on each indicator.

Theme 1: KEEPING YOU SAFE

Pledge 1 The Council has pledged to make Hounslow a safe borough by reducing crime and anti-social behaviour, and tackling drug and alcohol misuse that can lead to crime

Quarterly Indicators

Ref Lead Member CLT & Lead

officer Performance

Indicator Freq of

Reporting Partnership/Lead Agency Polarity

Baseline (Outturn available for 13/14)

14/15 Target

15/16 Target Threshold Q1 Q2 Q3 Q4 2014/15 Annual

Outturn

BPI 11

Cllr Richard Foote

Brendon Walsh (Aled Richards)

Fewer incidents of burglary, robbery, theft from motor vehicle, theft from person, theft of motor vehicle, violence and criminal damage

Quarterly

Metropolitan Police Service

- Hounslow Low 9264

5% reduction by the end

of 2014/2015 Baseline:

9,264 Target: 8,801

5% reduction

on 2014/15 outturn

10% 2316

A

2117

G

2442

A

2,354

A

2,354

A

Commentary MOPAC Crimes in the 4th quarter is showing a 10% increase compared to the 4th Quarter in 2014. The wider context is that for the overall performance year 2014/15 there has been a modest 0.1 % reduction in the defined crimes which consolidates the huge reductions achieved in 2013/14. MOPAC set a 4 year performance target to reduce MOPAC 7 crimes by 20%. Now at the mid-point with two years of performance set against the baseline target (2011/12) and Hounslow has achieved a 25.4 % reduction in MOPAC 7 crimes making Hounslow one of the top performing Boroughs in the Metropolitan Police Service (MPS). All MOPAC 7 crimes have reduced since 2011/2012 except from Violence with Injury, which has seen a 5% increase (102 more incidents). Robbery has seen the biggest percentage reduction with 43% fewer incidents occurring (310 incidents fewer) and Burglary has seen the biggest volume reduction with 1,045 fewer offences occurring. Every borough in London has experienced a sharp increase in public place violence with injury. Analysis estimates that, city wide; there has possibly been a 20% increase in the recording of violence since new guidelines on types of offences to be classed as violence were introduced last year. The increase seen in Hounslow (an increase of 13.4%) is entirely explainable within the parameters of the new reporting guidelines within the MPS. However, Hounslow was still the 5th best performing borough in the MPS in terms of Violence with Injury reports. Nevertheless, ‘Operation Equinox’ continues to focus in reducing violence with injury offences, specifically in Hounslow town centre. In addition, joint working with CCTV, more pro-active alcohol confiscations as part of the powers from the CDZ, and an initiative led by the Licensing team to encourage town centre retailers not to sell high volume alcohol above 6.5% all continue and will have a positive effect on reducing incidents occurring in the future. Please note that the crime figures reported in previous figures have changed due to the reclassification of individual crimes.

BPI 12

Cllr Richard Foote


Anti-social behaviour (ASB) incidents reported to the Police (Metropolitan Police Service)

Quarterly

Metropolitan Police Service

- Hounslow Low 10,481 N/A

5% reduction

on 2014/15 outturn

TBC N/A N/A

N/A - will be

available Q4

8,553 (full year

figure) N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. There has been a reduction of 18.6% in ASB during the performance year 2014/15 with an accompanying 18.5 %reduction in ASB repeat callers. The biggest reduction was during the summer months of the school holidays including the joint partnership work on 'Operation Shine', a community engagement and ASB exercise where police and local authority partners attended many community events over the summer as part of a listening exercise. This was followed by Operation Big Wing days of action where partners engaged the community in clean up operations and other initiatives to tackle ASB.

BPI 13

Cllr Sue Sampson


Increase reporting of violence against women and girls

Quarterly

Police High 3155 N/A

5% increase on 2014/2015

outturn

TBC N/A N/A

973 based on data from

9 of 15 agencies

284 based on data from

8 of 15 agencies

3,666

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. The YTD figure on VAWG incidents reported to agencies is 3,666. This is using totals from 9 agencies who have submitted data throughout the year. This is approximately a 14% increase on reports compared to the previous year. The Q4 number of reports is still to be confirmed with another agency’s data to be added in.

BPI 14

Cllr Ed Mayne Brendon Walsh

(Imran Choudhury)

Increase the proportion of residents in treatment for drug and alcohol addiction who successfully complete their treatment

Quarterly

Internal and service provider

High

Opiate drugs: 5.6%

Non-opiate drugs: 30.5%

Alcohol: 32.1%

Alcohol and non-opiate

drugs: 17.7%

Opiate drugs: 11.4%


Alcohol: 39.3%


drugs: 36.4%

Opiate drugs: 11.4%


Alcohol: 39.3%


drugs: 36.4%

Quarter-on-quarter increase

in all 4 categories

Opiate drugs: 5.8%


Alcohol: 35.0%


drugs: 25.2%

A

Opiate drugs: 6.3% Non-opiate drugs: 32.4%

Alcohol: 36.80% Alcohol

and non-opiate drugs: 30.4%

G



and non-

opiate drugs: 40.2%

G



and non-opiate drugs: 40.0%

G

Opiate drugs: 7.8% Non-opiate drugs:

43.5% Alcohol: 45.8%

Alcohol and non-opiate drugs: 40.0%

G

Commentary We have set 'stretch' targets for this indicator, which are equivalent to the performance of top quartile of similar local authorities in England. Performance against these stretch targets has been highly satisfactory. In 2014/15, two of the four stretch targets were exceeded in Hounslow, with another very close to exceeding its stretch target, and the fourth with considerable positive improvements. This has meant that within 2014/15, compared to similar areas across the country, Hounslow moved away from having some of the lowest outputs to having amongst the best. In quarter 1, all categories had a positive improvement bar for non-opiate drugs; however this was remedied by quarter 2 when increases in successful completions of drug and alcohol treatment were observed in all categories, and continued in Qs 3 and 4. The council is working closely with an external provider to achieve this indicator via the treatment of residents affected by drug and alcohol dependence. These data are reported by Public Health England on a quarterly basis, approximately 7-8 weeks after the end of the quarter.

BPI 15

Cllr Tom Bruce Alan Adams

Jacqui McShannon

Fewer young people enter the youth justice system

Quarterly

Youth Offending Service

Low 103 first time

entrants (FTE)

167 first time

entrants (FTE)

130 first time entrants (FTE)

2% 23 FTE G

20 FTE G

19 FTE G

23 FTE G

85 FTE G

Commentary Across the year as a whole, the number of new entrants was well within the target and a further improvement on the 103 entrants in 2013/14. This is because young people are dealt with through a triage approach when their offence has a gravity factor of up to 2 (up to 3 at police discretion). This figure can be changed at the end of the year due to late recording and data cleaning. An increase in the figure is expected in due course because of a shift in practice – from focusing on the seriousness of the crime to the risk posed by the offender and the most appropriate pathway for them. The Q1 figure has been revised from 17 to 23. This does not affect the RAG rating. Benchmarking: Hounslow – 446 FTE per 100,000 London – 430 England – 417 These benchmarking figures are based on the 12 months to September 2014, so use a different time period to this indicator.

Annual Indicators

Ref Lead Member CLT & Lead

officer Performance

Indicator Freq of

Reporting Partnership/Lead Agency Polarity


14/15 Target

15/16 Target Threshold Q1 Q2 Q3 Q4 2014/15 Annual

Outturn

BPI 16

Cllr Richard Foote

Brendon Walsh(Aled Richards)

Fewer adults re-offending from the Integrated Offender Management (IOM) Cohort

Annual Community

Safety Partnership

Low 34 N/A

65% of IOM offenders will successfully

complete their licence

or Community

Order. 70% of IOM

offenders will reduce the number of

offences over a 12 month

period

10% N/A N/A

N/A Figures

not available

until 2015/16

28 N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. The IOM scheme has recorded 28 offenders recorded with reconvictions. The IOM scheme has worked with 105 cases over the course of this financial year. The total number of offenders on cohort currently stands as: 83 (33 non statutory offenders, 50 statutory offenders) The scheme has focused on: Regular reviews of the status of each IOM case to ensure that the RAG status was accurate; Holding partner agencies account for delivering on tasks set in action plans; Sustained focus on throughput and the concentration of resources to the Red and Amber cases; Focus on exiting offenders where the likelihood of reoffending has significantly reduced giving confidence that at any given time those within the IOM cohort are the most prolific offenders in Hounslow and that resources are being targeted to these cases most effectively.

BPI 17


(Jacqui McShannon)

Fewer young people re-offend

Annual Youth

Offending Service

High 40.02% 40.79% 40.38% 0%

41.02% no RAG

given (2011/12)

41.02% no RAG

given (2011/12)

41.02% no RAG

given (2011/12)

41.02%no RAG given

(2011/12)

41.02% no RAG given

(2011/12)

Commentary Figures for the 2012/13 cohort will be available in July 2015 and will thus be reported in Q1 2015/16. The figures are significantly lagged due to the need to monitor reoffending in the following year. This indicator is now reported on using Youth Justice Board figures. The previous outturn, for the 2011/12 cohort was 41.02% compared to 37.24% which was reported previously. The offender cohort has three tiers: pre-court, court sentencing and custody release. The performance trend is towards a reduction in rate, after an increase in reoffending between 2009 and 2012, which arose from the quality of YOS intervention.

BPI 18

Cllr Amrit Mann Brendon Walsh (Aled Richards)

Reduce road traffic accidents

Annual (January to

December, full results released in March/April)

Police Low 903 N/A 749 10% N/A N/A

789 (Jan - Aug provisional)

1062 (provisional) N/A

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. We have run road safety campaigns in schools and for drivers (e.g. drink drive campaigns), in addition to implementing local traffic schemes aimed at making the network safer for all users. Such schemes have included introduction of 20mph zones and changes in road traffic markings. We have worked (and continue to work) with the Police and Transport for London (TfL) on the installation of speed and red light cameras. Casualty figures have been shown to be reduced in the vicinity of these sites. The introduction of a borough wide 20mph speed limit will further help with casualty reduction. Whilst the total number of casualties (which includes those who are killed, seriously injured and only slightly injured using the Met Police's classification) remains above the proposed trajectory as set out in our transport strategy, the proportion of these collisions that result in a fatality or serious injury is now significantly lower than projected.

Biennial Indicator

Theme 2: BRIGHTER FUTURES FOR OUR CHILDREN

Pledge 2 The Council has pledged to invest in education to provide a better choice of local schools for local children


Ref Lead Member,

CLT & Lead officer

Performance Indicator Freq of Reporting

Partnership/Lead

Agency Polarity


14/15 Target

15/16 Target Threshold Q1 Q2 Q3 Q4

2014/15 Annual Outturn

BPI 21


(Jacqui McShannon)

Children and young people are kept safe from abuse or neglect

Quarterly Council High

84.6% within 35

days (previously

different measure)

90% 92% 10% 91.1% G

93.9% G

88.7% A

93.2% G

91.7% G

Commentary During the full year 2014/15, 243 of 265 initial child protection conferences were held within 25 days of the section 47 start or strategy conference, a performance above the target. Please note that the figure for Q3 has been amended from 88.5% to 88.7%. This does not affect the RAG rating.

BP1 22


(Jacqui McShannon)

Vulnerable children who need care outside of the home are placed with appropriate foster families

Quarterly Council High 79.7% 80% 83% 2% 87.9% G

65.5% R

88.9% G

73.9% R

78.5% A

Commentary Q4 Performance was close to performance in 2013/14 (79.7%), and would likely have exceeded the target if there had not been a high number of Independent Fostering Agencies (IFA) placements in March (7, compared to an average of 2.4 per month between April 2014 and Feb 2015). Service managers will be investigating this further and further details will be provided in the Action Plan.

Ref Lead Member,

CLT & Lead officer

Performance Indicator

Freq of Reporting

Partnership/Lead Agency

Polarity Baseline (Outturn available for 13/14)

14/15 Target 15/16 Target Threshold Q1 Q2 Q3 Q4 2014/15 Annual

Outturn

BPI 19 (a) Cllr Richard

Foote Brendon Walsh (Aled Richards)

More people feeling safe: a) during the

day Biennial

Community Safety

Partnership High

N/A N/A No 15/16 target.

Next survey 2016/17

TBC N/A N/A 91% N/A 91%

BPI 19 (b)

More people feeling safe: b) at night

N/A N/A No 15/16 target.

Next survey 2016/17

TBC N/A N/A 60% N/A 60%

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2016/17 when the next residents' survey will be released. There has been one crime prevention stall led by the Community Safety Team working with the Metropolitan Police in Hounslow High Street for 'Operation Big Wing' with the aim of enjoyment and reassurance to public and residents. In addition, there have been three other Crime Prevention Stalls in Feltham at the main local shopping centres and a Community event at Southville Community Centre to provide crime prevention advice and reassurance to the local residents.

BPI 23


(Michael Marks/ Jacqui

McShannon)

Young people are supported to stay with their families wherever possible

Quarterly Council Low 195 N/A 175 TBC N/A N/A 198 190 190

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. While not yet subject to a formal target, reducing the number of teenage young people in the care system is already a major priority and the subject of substantial activity at all levels of the organisation. In December, a new Placement Demand Board was set up, with a strong preventative focus. This group, comprising senior colleagues from Early Intervention Service, Specialist Services, commissioning, finance and performance, is looking at ways to minimise new admissions into the care system and to reduce costs and duration of existing placements.

Annual Indicators

Ref Lead Member,

CLT & Lead officer

Performance Indicator Freq of Reporting

Partnership/Lead Agency

Polarity Baseline (Outturn available for 13/14)

14/15 Target



BPI 24


(Michael Marks)

Young people achieve their potential at Key Stage 4 Annual Schools High 67.7%

a) 69% achieve 5+ A*-C GCSEs

(inc. English &

Maths) b) Retain position above both

national and

London averages

68% a) 2%

b) 1 sub indicator is met

66.7% (2013/14)

G

66.7% (2013/14)

G

66.1% A

66.1% A

66.1% A

Commentary There was a decline in GCSE performance nationally in 2014; however, although performance dropped slightly in Hounslow on some measures, it did not drop as much as national and therefore Hounslow’s rankings improved on most GCSE indicators. Hounslow is in the top quartile nationally on all of the main GCSE measures. Hounslow’s ranking 2014: 13 of 151 local authorities (7 of 32 in London) Hounslow’s ranking 2013: 19 of 151 local authorities (9 of 32 in London) Benchmarking: London – 61.5% National – 56.8%

BPI 25 (a)


(Imran Choudhury)

Fewer children are obese Annual CCG Low 11.5%

11% or less of

reception children

are obese

11.2% 0.30%

10.1% in

Reception G

10.1% in

Reception G

10.1% in

Reception G

10.1% in

Reception G

10.1% in

Reception G

BPI 25 (b)

Fewer children are obese Annual CCG Low

24.6%

21% or less of year 6

children are

obese

23.1%

0.80%

23.9% in Year 6

(A)

23.9% in Year 6

(A)

23.9% in Year 6

(A)

23.9% in Year 6

(A)

23.9% in Year

6 (A)

Commentary This indicator shows the most recent data available which is 2013/14. The annual 2013-14 child obesity rates for Hounslow schools were 10.1% (Reception) and 23.9% (Year 6) reported in Dec 2014 by National Child Measurement Programme (NCMP). An action plan for 2014 to 2016 has been agreed to reduce child obesity; this will be through various interventions promoting (and improving opportunities for) healthy eating and increased physical activity levels for children. This includes a new tier 1 and tier 2 child weight measurement service, part of the new Hounslow Wellbeing Service being tendered this year to provide targeted support to overweight and obese 5-11 year olds. In January 2015, a 6-month pilot (Discovery Clubs) programme was commissioned, offering targeted support to overweight and obese children from 4 primary schools in Hounslow - to include healthy eating, physical activity, behaviour change and mentoring through schools, to children and their families; the evaluation report will be available in August 2015, to inform future commissioning for child weight management.

BPI 26


(Michael Marks)

Children are ready to start school Annual Council High 40%

a) 52% of young

children achieve all

prime learning

goals including

Literacy and Maths

b) to be in line with statistical

neighbours and national

averages

67% 1 sub indicator is met

40% (2013/14)

R

58% A

58% A

58% A

58% A

Commentary The current achievement rate of 58% is an improvement of 18% points over 2013/14 and is 6% points above the target. Hounslow has closed the attainment gap with both its statistical neighbour and national benchmarks in 2014/15. The local data collected from schools on children on entry to nursery and reception show that many children make rapid progress in the EYFS, often from low starting points. Ofsted reports confirm that in many schools, while national outcomes have not been achieved, the progress children make is rated good. Benchmarking Statistical neighbours – 59% National – 60%

BPI 27


(Michael Marks)

There are enough school places for all Hounslow children

Annual Council High N/A –

previously a milestone

Programme of school

expansions and

insertion of bulge

classes to meet

demand

150 0 N/A N/A N/A N/A N/A

Commentary This is a new business plan PI adopted by council in November 2014 Data reporting and RAG-rating will start in 2015/16. There are sufficient school places for all Hounslow children. A numerical element will be included in this indicator in 2015/16.

BPM 28


(Imran Choudhury)

More children are immunised against major illnesses

Annual CCG/NHSE N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Summary of products delivered during the quarter being reported: 1. The Hounslow Immunisation Group is meeting quarterly 2. The group monitors GP practice level data each quarter as well as Cover Statistics and discuss any data issues 3. NHSE has produced a draft Hounslow Childhood Immunisation Action Plan for 15/16 which will be ratified at next meeting of the group Summary of products to be delivered in the next quarter: 1. Sign off the immunisation action plan 2. Agree a health promotion plan for local communities and start implementation (e.g. Birthday Card initiative reminder targeting 4 year olds as a mechanism for increasing uptakes rates at 5 years) 3. Review progress on CCG enhanced service specification for immunisation 4. Continue to review data capture and data issues

Commentary This is a new business plan milestone adopted by council in November 2014 and this is the first time this milestone is being reported. The latest Q3 Cover data for immunisations for children 0-5 years in Hounslow is not showing significant improvement but this is expected as any increase in uptake won’t be captured by the Cover statistics which runs with 2-3 years’ time lag. The Public Health Team has a Hounslow multi-agency immunisation group to deliver an action plan and discuss mechanisms for improving immunisation rates. Work streams in the Action plan are: strategic leadership around childhood immunisations, strengthening primary care systems and improving performance, working with communities and working with early years services. Once the action plan is implemented, we will expect an improvement in uptake and we are exploring ways of capturing this information in a timelier manner with NHSE and CCG. This indicator is owned by NHS England & monitored via Cover Data where there is a time lag of 1 year. We will therefore be providing commentary on the implementation of the Hounslow Childhood Immunisation Action Plan.

Theme 3: GOOD QUALITY HOMES AND JOBS

Pledge 3 The Council has pledged to secure a further 3,000 affordable homes in Hounslow (at a rate of 650 to 850 per year), 400 of which will be new council homes)

Pledge 4 The Council has pledged to provide 300 new apprenticeship places for young people and more local skills training

Pledge 5 The Council has pledged to deliver major regeneration for Brentford and Hounslow Town and a master plan to improve Feltham


Ref

Lead Member,

CLT & Lead

officer


Freq of Reporting

Partnership/ Lead

Agency Polarity


14/15 Target



BPI 31

Cllr Steve Curran Brendon Walsh (Peter

Matthew)

Fewer households living in temporary Bed and breakfast (B&B) accommodation

Quarterly Council Low 33.8% TA

Households in B&B

N/A 10% TA

Households in B&B

TBC N/A N/A 23% TA

households in B&B

23% TA Households in

B&B N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. 257 households were accommodated in B&B out of 1108 in total that are accommodated in Temporary Accommodation. This is slightly outside of the 20% pro rata that would allow us to achieve a reduction to 10% by the end of 2015/16. Q4 performance was mostly unimproved over Q3 performance because of adjustments to the service that resulted from the Housing transformation which took place from January 2015. Since then and in order to address current underperformance, there is now a drive to explore more preventative tools such as acquiring more private sector leased properties to gradually reduce the number of households in B&B accommodation.

BPI 32

Cllr Steve Curran Brendon Walsh

(Heather Cheesbrough

)

Less local unemployment (particularly in those areas most affected – Hanworth, Heston West, Bedfont, Hounslow Heath, Cranford)

Quarterly DWP/Jobcentre Plus Low

Hanworth & Heston

West 3.5% Bedfont,

Hounslow Heath and Cranford

3.2%

N/A

10% reduction in

five most affected wards

TBC N/A N/A

Bedfont – 2.0%

Cranford – 1.9%

Hanworth 2.0%

Heston West – 2.3%

Hounslow Heath – 2.2%

Bedfont - 2.3% Cranford -

2.0% Hanworth -

2.1% Heston West

2.5% Hounslow

Heath 2.3%

N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. At the end of Q4 2014-15 there had been a 22.3% reduction in JSA claimants in the 5 most affected wards. If this trend continues we are well on course to exceed the original target of a 10% reduction. The percentage population (working age) of the 5 most affected wards that claim JSA has fallen from 3.1% in March 2014 to 2.2% in March 2015. The highest percentage decrease of JSA claimants was in Hanworth - a reduction of 31.5%. It should be noted that there are factors outside of the Council's control or remit that also impact on the JSA claimant rate such as: •Local Economy •Performance of Job Centre Plus (JCP) •Local Labour Market

BPI 37

Cllr Steve Curran Brendon Walsh (Peter

Matthew)

Affordable Housing Delivery Sources 2,600 affordable homes secured as: Developments with planning permission; Empty homes brought back into use; Opportunities created through existing Council Stock; Low Cost Home Ownership initiatives; Maximising funding opportunities for specific housing needs; Innovative partnership arrangements. 400 affordable homes secured as:

Quarterly Council High N/A

Year 1 Manifesto Pledge Target: Secure 650 affordable homes Cumulative Quarterly Achievement Q1 = 130 Q2 = 260 Q3 = 455 Q4 = 650

800 10%

139 Units

(of which 41 are council

home completions

)

G

263 Units (of

which 41 are council home completions)

G

574 Units


home completions)

G

709 Units


home completions)

G

709 Units


home completions

)

G

New Council home completions

Commentary

The Year 1 Manifesto Pledge Target to secure 650 affordable homes was exceeded, delivering a total of 709 units of which 93 are new Council home completions.

Annual Indicators

Ref Lead

Member, CLT & Lead officer


Freq of Reporting

Partnership/ Lead

Agency Polarity


14/15 Target



BPI 33


Michael Marks

More young people will be in education, employment and training

Annual Connexions Low 4.1% N/A 4.0% TBC N/A N/A 3.2%

(Provisional data)

2.8% (Final data)

2.8% (Final data)

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. This performance further improves on a previous figure of 4.1% in 2013/14 that was already considered excellent, and puts Hounslow above London, national and statistical neighbours. This is an annual indicator, measured as an average of November, December and January figures. Benchmarking London – 3.5% National – 4.8% Statistical neighbours – 3.8%

BPI 34

Cllr Steve Curran

Brendon Walsh (Heather

Cheesbrough)

More businesses in the borough Annual Council High 7,100 N/A Increase by

300 TBC N/A N/A 7250 7235 N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. The figure provided by the business rates unit has dropped slightly from last quarter to 7235. These figures will ebb and flow over the course of any given year as businesses start up and close. Although the number of businesses increased by more than 300 every year for the last 3 years, studies show more young entrepreneurs launching start-ups during recession. As the economy is recovering, more job and apprenticeship opportunities will be available amongst those established businesses, this may influence decisions on starting up businesses and encourage them to cease trading and work for traditional employers.

BPI 35

Cllr Steve Curran


Cheesbrough)

More local jobs Annual Council High 141,100 N/A

Increase on previous annual figure

TBC N/A N/A Data not yet released by

ONS

Data not yet released by

ONS N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. The data for total employees in the Hounslow stood at 137700 (2012). The figure for 2013 stands at 141,100; an increase of 3,300. Data for 2014 has not yet been released by ONS - Business Register and Employment Survey (BRES). A provisional data set for 2014 will be released in September 2015.

BPI 36

Cllr Steve Curran

Brendon Walsh (Peter Matthew)

Improved tenant satisfaction with housing management services

Annual Council High Baseline

benchmark in 2016

N/A 80% tenant satisfaction TBC N/A N/A N/A N/A N/A

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. There was no measurement of overall tenant satisfaction during Q4. There was however some measurement of individual functions: 1) 81% customer satisfaction with Anti-social behaviour (Target 70%). Small sample noted in Q4. 2) Responsive Repairs - 64.5% satisfied (Target 90%). Small sample noted in Q4. 3) Major Repairs - 93% satisfied (Target 79%).

Theme 4: A CLEANER, GREENER BOROUGH

Pledge 6 The Council has pledged to overhaul bin collection to boost recycling and get streets cleaner


Ref Lead



Freq of Reporting

Partnership/ Lead Agency Polarity


14/15 Target



BPI 41

Cllr Amrit Mann


Less household waste Quarterly Council High

35.12%

614kg

38% domestic

waste recycled

38%

600kg 10%

37.43%

A

34.74%

R

35.76%

R

35% (Provisional)

R N/A

Commentary The final SITA recycling figures (dry recycling for Quarter 4 - Jan to Mar) are unavailable at this time. As these figures are a significant portion of the waste stream, for all three months, it is difficult to provide an accurate estimate. It is anticipated this data will be available by late May or early June, although this is not yet confirmed. It is however anticipated that we will achieve a recycling rate near to 35% of the final outturn of 13/14.

BPI 42

Cllr Amrit Mann

Mary Harpley (Aled Richards)

Fewer complaints about street cleanliness

Quarterly

Hounslow Highways

Low 3585 N/A

No data – future

reporting is being

investigated

TBC N/A N/A 960 850 N/A

Commentary This is a new business plan PI adopted by Council in November 2014, RAG-rating will not start until 2015/16. Further work needs to be done to understand how the PI is measured, and its relationship with BPI 43 (a-d).

Triannual Indicator

Ref Lead Member,

CLT & Lead officer


Freq of Reporting Partnership Polarity

Baseline (Outturn

available for 13/14)

14/15 Target 15/16 Target Threshold Q1 Q2 Q3 Q4 2014/15 Annual Outturn

BPI 43 (a)

Cllr Amrit Mann


a) Maintain acceptable levels of litter

Triannual Hounslow Highways Low

14.88% 10% or less

than 2013/14 outturn

10%

10%

4.03% G

13.6% G N/A 8.06%

G 8.56%

G

BPI 43 (b)

b) Maintain acceptable levels of detritus

18.80% 22% or less


16% 5.97% G

12.92% G N/A 2.84%

G 7.24%

G

BPI 43 (c)

c) Maintain acceptable levels of graffiti

2.54% 5% or less


2.54% 2.97% G

3.32% G N/A 2.03%

G 2.77%

G

BPI 43 (d)

d) Maintain acceptable levels of fly posting

1.48% 1% or less


1.00% 0.97% G

0.63% G N/A 0.31%

G 0.64%

G

Commentary Q4 results were extracted from the Tranche 3 KBT report released in March 15. Performance is well within target and achieved green status'. Although the survey only represent a snapshot in time for the cleanliness across the borough, the last quarter has shown notable improvements over Tranche 1 and 2 reports, submitted in Q1 and Q2 respectively. KBT surveys are conducted 3 times per year.

Annual Indicators

Ref Lead





14/15 Target



BPI 44

Cllr Amrit Mann


Improve the quality of roads and pavements (measure - Network Performance Gap (NPG) score)

Annual Hounslow Highways Low

2.80 (1st Jan13)

(M2)

1.94 (1st Jan 15)

(M4)

1.34 (1st Jan 16)

(M6) 0 N/A N/A N/A 1.75 N/A

Commentary This is a new business plan PI adopted by Council in November 2014, RAG-rating will not start until 2015/16. NPG score is a measure of the difference between the current and planned quality of roads and pavements. As of April there has been an agreed increase of 0.17 score to the NPG target previously reported in Q3 (which will increase the 15/16 target to 1.52 - this change has been proposed in Appendix C cabinet consideration). This is due to additional network being included the Private Finance Initiative (PFI) contract. The actual NPG score of 1.75 in Milestone 4 is still achieving the reported NPG target in Q3. Actual NPG scores are reported per Milestone which is 6-monthly frequency in June and December.

BPI 45

Cllr Amrit Mann


Cheesbrough)

Reduce nitrogen dioxide concentrations

Annual GLA Low

Cranford 31; Chiswick 56; Brentford 52; Heston 51;

Hatton Cross 35; Feltham

44; Gunnersbury Avenue 57

N/A 40 TBC N/A N/A N/A N/A N/A

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. The Environmental Strategy Team will continue to respond to planning applications in the context of achieving sustainable development in accordance of the requirements outlined in the National Planning Policy Framework and other relevant legislation such as the London Plan, EU Noise Directive, continue to implement projects and initiatives such as enhanced traffic signals aimed at reducing congestion and journey times along Chiswick High Road and develop phase 2 of the road layout improvement along Twickenham High Road. The data for the sites where nitrogen dioxide is being monitored will be available in June 2015. Officers will then be able to confirm whether or not any reduction has taken place.

BPM 47

Cllr Amrit Mann


Achieve green flag status for all 16 of our key parks

Annual Council High

8 Parks to achieve

Green Flag Status

10 Parks to achieve

Green Flag Status

12 Parks to achieve

Green Flag Status

1 New Park plus

existing green Flag

Parks

2 New Parks plus 8 existing green Flag

Parks G

G

G

G

G

Summary of products delivered during the quarter being reported: A total of 10 parks have achieved Green Flag park statuses reported in Q2.

Summary of products to be delivered in the next quarter: Green Flag judging dates have been agreed for 11 parks during Q1.

Commentary

Notice of Awards will be received during Q2.

BPM 48

Cllr Amrit Mann


Complete the street lighting replacement programme, excluding heritage lighting by June 2015

Annual Hounslow Highways N/A 38.12%

(Milestone 2) 82.82%

(Milestone 4) 92.02%

(Milestone 6) N/A N/A N/A N/A 83.24% (Milestone 4) N/A

Summary of products delivered during the quarter being reported:

The remainder of the street lighting replacement programme is on track to be completed by June 15.

Summary of products to be delivered in the next quarter:

Certified units will be reported in Milestone 5 (June 15).

Commentary This is a new business plan milestone adopted by council in November 2014 and this is the first time this milestone is being reported. Number of certified street lighting units (13,274) exceeded the target in Milestone 4 and projection remains on target and will be completed as per Milestone targets.

Biennial Indicator

Ref Lead Member,

CLT & Lead officer


Freq of Reporting


Baseline (Outturn



BPI 46

Cllr Steve Curran

Mary Harpley (Ian Carter)

More residents satisfied with

the borough as a place to live

Biennial Council High

No Hounslow data for 13/14.

(London Average: 82%, LG

Inform; 70% Hounslow residents

panel survey, 2008)

N/A

No 15/16 target. Next

survey 2016/17,

target 84%

74% N/A N/A 82% 82% 82%

Commentary This is a new PI, adopted by Council in November 2014 that will be reported every 2 years from the residents' survey, Q3 2014/15 being the first time and the next will be in Q3, 2016/17. The target is set for 2016/17, and RAG-rating will begin in Q3 2016/17 when the next data is reported. There is no 2013/14 data, the most recent comparable local data is from a 2008 survey. In 2008, 70% residents were satisfied with Hounslow as a place to live; suggesting performance has improved by 12 percentage points over the last 6 years. LGA benchmarking data (2014) shows Hounslow's current performance is in line with the London average (82%).

Theme 5: ACTIVE, HEALTHY COMMUNITIES

Annual Indicators

Ref Lead

Member, CLT/ Lead

officer


Freq of Reporting



14/15 Target



BPI 51

Cllr Ed Mayne Brendon Walsh (Imran Choudhury)

More people regularly take part in sport or exercise

Annual CSPAN High 23.1% 23% 24.4% 10%

APS 7 (2012/13)

23.1% G

APS 7 (2012/13) 23.1%

G

APS 8 (2013/14)

24.8% G

APS 8 (2013/14)

26.1% G

awaiting annual data June 2015

Commentary

This is the proportion/number of adults (aged 16 and over) participating in at least 30 minutes of sport and active recreation, at moderate intensity, on at least 12 days out of the last 28 days (equivalent to 3 or more days a week). (These are results for a single year of APS (active people survey) data on a sample size of around 500 for a local authority, whereas we have previously published results using two year rolling data). In Hounslow physical activity is overseen by the Community Sport and Physical Activity network (CSPAN) The CSPAN is a partnership of various organisations at a local level including, London Sport, Sport Impact, London Borough of Hounslow, Hounslow Richmond Community Health, Centre for Workplace and Community Health (CWCH), Fusion, Brentford FC Community Sport Trust (BFCCST) and Carillion in addition to other community and voluntary sectors. Annual data update should be available by June 2015. Data reported against Q4 = cleansed annual data return reported against Q3.

BPI 52 (a)


Increase health checks: i) Number of offers of health checks to 40-74 year olds who haven’t had a check in previous 5 years ii) Number of Completed health checks

Annual CCG High 5175

i) 9172 health checks offered

ii) 5045 health checks

completed


ii) 5045 health checks

completed

5%


ii) 1818 delivered

G


ii) 2335 delivered

G


ii) 2460 delivered

G


ii) 2885 delivered

G


ii) 9498 delivered

G

Commentary

Data for Q4 has been received from most practices and shows that the local targets have been met. We expect to receive data from a few more practices and will update accordingly. However actual activity figure show that the London target of 20% and 66% uptake has also been received with 20.2% of the eligible population in Hounslow having been offered an NHS Health Check (13,758) and 67% (9,948) having received one.

BPI 52 (b)


Fewer residents smoking Annual CCG High 1500 quitters 1450 quitters 1500 quitters 5% 409

G 355 G

334 G

Expected to be available in July 2015

Expected to be available in July 2015

Commentary The Stop Smoking Service (SSS) has not reported full year figures due to the 12 week time-lag in clients progressing through the programme, successfully quitting smoking, and data being returned from 3rd party providers (GPs and Pharmacists). Full-year data will be reported in July. Activity data submitted so far correlates with expected seasonal trends - showing a dip in December and in summer months and a spike with planned campaigns i.e. Stoptober, therefore balancing out annual performance. The SSS provide ongoing outreach at supermarkets, community events, workplaces, WMUH and schools, to recruit smokers into the service. They have also undertaken targeted recruitment via General Practices holding open days onsite where current smokers receive an invite and can access the service on a specified day. The service follow-up previous quitters and non-quitters to reengage those who have relapsed. Projected performance for February based on a 52 -56% conversion rate and number of quit dates set (currently 200) indicates it is likely the annual target for 4-week quitters will be achieved.

BPI 53

Cllr Kamaljit Kaur Alan Adams (Mun-Thong Phung)

Increasing quality of life related to social care (ASCOF 1A)

Annual Council High 17.8 N/A 18.2 10% N/A N/A N/A 17.9 17.9

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. This is annual data from the 2014/15 Adult Social Care Survey, based on 684 responses. This shows that our quality of life score is 17.9 out of 24. London benchmarking: 18.5.

Biennial Indicators

Ref Lead

Member, CLT & Lead

officer




14/15 Target



BPI 54

Cllr Sue Sampson Mary Harpley (Ian Carter)

More residents taking part in community life


No Hounslow data for 13/14.

(London Average:

41% Cabinet Office

Community Life Survey,

2013/14)

N/A


survey 2016/17,

target 32%

22% N/A N/A 27% 27% 27%

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. It will be reported every 2 years from the residents' survey, Q3 2014/15 being the first time and the next will be in Q3 2016/17 (when RAG rating will begin). There is a long-term aim to exceed the London average (41%). As we are starting from a low base, and the new VCS contract implemented on 1/4/2015 will need time to bed down before this is achieved, the 2016/17 target has been set at 32%, but we expect to go significantly beyond this over time.

BPI 55

Cllr Sue Sampson Mary Harpley (Ian Carter)

Residents have a greater sense of community/ civic pride


No Hounslow data

for 13./14 (London Average:

60% Cabinet Office

Community Life Survey,

2013/14)

N/A


survey 2016/17,

target 61%

51% N/A N/A 59% 59% 59%

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. It will be reported every 2 years from the residents' survey, Q3 2014/15 being the first time and the next will be in Q3 2016/17. The target is set for 2016/17, and RAG-rating will begin in Q3 2016/17 when the next data is reported. There is no local data available for comparison. Performance in Hounslow is in line with the London average (60%), according to a Cabinet Office survey (2013/14).

Theme 6: HELP AND YOU NEED IT SUPPORT WHEN


Ref Lead Member,

CLT & Lead officer


Freq of Reporting


Baseline (Outturn



BPI 61

Cllr Kamaljit Kaur

Alan Adams (Mun-Thong

Phung)

Reducing permanent admissions of younger adults (aged 18-64) to residential and nursing care homes per 100,000 population (ASCOF 2A1)

Quarterly Council Low 9.3 per 100,000

population

10 per 100,000

population

9 per 100,000

population 10% 7.6

G 10 G

11.8 R

10 G

10 G

Commentary In the period April 2014 - March 2015, there were 18 permanent admissions (10 permanent admissions per 100,000 population) aged 18-64. An appropriate prevention strategy continues to be implemented and has resulted in the reduction of permanent admissions in younger adults (aged 18-64) from Q3 to Q4.

BPI 62

Cllr Kamaljit Kaur


Phung)

Reducing permanent admissions of older people (aged 65+) to residential and nursing care homes per 100,000 population (ASCOF 2A2)

Quarterly Council Low 316.4 per 100,000

population

350 per 100,000

population

267.2 per 100,000

population 10% 378.5

A 422.8

R 433.0

R 451.5

R 451.5

R

Commentary In the period April 2014 - March 2015, there were 132 permanent admissions (451.5 permanent admissions per 100,000 population) aged 65 and over. A full analysis of admissions will be undertaken to identify and understand causes of the increase. An appropriate prevention strategy is being implemented and services are being reconfigured to offer alternative service options to residential care. In 2013/14 there was an unusually low rate of permanent admissions to residential and nursing care for older people. There were 90 permanent admissions for older people which equates to a rate of 316.4 admissions per 100,000 population. This was not reflective of local trend in admissions, which had been significantly higher in 2012/13. In 2014/15, the number of permanent admissions for older people increased to 132, which equates to a rate of 451.5 per 100,000 population. Although this is a national requirement, this is only a measure of those entering the service and does not give a full picture. Length of stay and capacity measures are needed to complete the picture. Overall numbers of older people in residential and nursing care have fallen from 378 at the end of 2013/14 to 330 at the end of 2014/15, and early indications suggest that they are continuing to do so. Where placements for older people ended during the financial year 2014/15, the average length of stay for nursing placements was just over 2 ½ years, with the average residential placement lasting just over 3 ½ years. We will continue to monitor this on a yearly basis.

BPI 63

Cllr Kamaljit Kaur


Phung)

More support given to carers Quarterly Council High 946 carers

assessments N/A 1366 carers assessments TBC N/A N/A 1585 1596 N/A

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. A cumulative total of 1596 carers assessments were completed in the period April 2014 - March 2015; 929 separate and 667 joint assessments.

BPI 64

Cllr Kamaljit Kaur


Phung)

Increasing the proportion of older people (aged 65+) who were still at home 91 days after discharge from hospital into reablement/ rehabilitation (ASCOF 2B1)

Quarterly Council High 89.7% N/A 95.2% TBC N/A N/A 97% 90.40% N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. In the period October - December 2014. The cumulative total of people who were still at home 91 days after discharge from hospital into reablement services was 90.4%.

Annual Indicators

Ref Lead

Member, CLT/ Lead

officer


Freq of Reporting

Partnership/ Lead

Agency Polarity


14/15 Target



BPI 65

Cllr Kamaljit Kaur


Phung)

Increasing service-users overall satisfaction with their care and support (ASCOF 3A)

Annual Council High 56.1% N/A 58.0% TBC N/A N/A N/A 57.0% 57.0%

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. This data is reported annually. The 2014/15 annual data shows that 57% of users of care and support services said they were 'extremely satisfied', or 'very satisfied' with their care and support. London benchmarking: 60.3%

BPI 66

Cllr Kamaljit Kaur


Phung)

Increasing the proportion of service-users who feel safe (ASCOF 4A)

Annual Council High 58.5% N/A 61.0% TBC N/A N/A N/A 61.0% 61.0%

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. This data is reported annually. The 2014/15 annual data shows that 61% of users of care and support service users said they felt safe. London benchmarking: 63.1%

BPI 67

Cllr Kamaljit Kaur


Phung)

Increasing the proportion of service-users who say that those services have made them feel safe and secure (ASCOF 4B)

Annual Council High 72.7% N/A 75.0% TBC N/A N/A N/A N/A 73.0%

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. This data is reported annually. The 2014/15 annual data shows that 73% of users of local authority funded care and support users said they felt their care and support has contributed to making them feel safe and secure.

London benchmarking: 76.8%

BPI 68

Cllr Kamaljit Kaur


Phung)

Increasing the proportion of new clients who require no ongoing support following short term intervention (ASCOF 2D)

Annual Council High N/A

Baseline to be

established (data not currently collected,

reporting to start in

March 2015)

Target to be established

(data not currently collected,

reporting to start in

March 2015)

TBC N/A N/A N/A N/A N/A

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. This data will be reported annually. The first set of annual data will be published in June 2015.

Theme 7: AN AMBITIOUS COUNCIL, DELIVERING QUALITY SERVICES AND VALUE FOR MONEY


Ref Lead

Member, CLT &

Lead Officer


Freq of Reporting

Partnership/Lead

Agency Polarity


14/15 Target

15/16 Target Threshold Q1 Q2 Q3 Q4 Annual

BPI 71 (a)

Cllr Corinna Smart Mary Harpley (Bukky McGlynn)

Fewer residents’ complaints a) No of Stage 1 complaints

Quarterly

Council

Low

a) 1360 N/A 20% Less TBC N/A N/A 350 147 N/A

BPI 71 (b)

Fewer residents’ complaints b) No of Stage 2 complaints

Council b) 63 N/A 20% Less TBC N/A N/A 54 24 N/A

BPI 71 (c)

Fewer residents’ complaints c) No of Stage 3 complaints

Council c) 8 N/A 20% Less TBC N/A N/A 3 3 N/A

BPI 71 (d)

Fewer residents’ complaints d) No of Stage 4 LGO complaints

Council d) 28 N/A 20% Less TBC N/A N/A 14 14 N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16.

BPI 72


Less complaints upheld as a percentage of total

Quarterly Council Low No data N/A 20% less TBC N/A N/A N/A N/A N/A

Commentary This is a new business plan PI adopted by council in November 2014, reporting and RAG-rating will not start until 2015/16.

BPI 73


% of complaints responded to in time

Quarterly Council High 50% N/A 95% TBC N/A N/A 50% 52% N/A


BPI 74 (a)


Percentage of customer contact via high cost channels / better value channels: a) % Face to Face (HC)

Quarterly

Council

High Cost = High

Better Value = Low

a) 31% N/A

20% less contact

through high cost (HC) channels

TBC N/A N/A 12% 23% N/A

BPI 74 (b)

Percentage of customer contact via high cost channels / better value channels: b) % Telephony (HC)

Council b) 67% N/A

20% less contact


TBC N/A N/A 82% 65% N/A

BPI 74 (c)

Percentage of customer contact via high cost channels / better value channels: c) % Email (HC)

Council c) 2% N/A

20% less contact


TBC N/A N/A 5% 3% N/A

BPI 74 (d)

Percentage of customer contact via high cost channels / better value channels: d) % Self-Service (BV)

Council d) No Data N/A

20% less contact


TBC N/A N/A 18% 8% N/A

BPI 74 (e)

Percentage of customer contact via high cost channels / better value channels: e) % Social Media (BV)

Council e) No Data N/A

20% more contact

through better value (BV) channels

TBC N/A N/A 1%

N/A

BPI 74 (f)

Percentage of customer contact via high cost channels / better value channels: f) % Digital Services (BV)

Council

f) No Data (available

from April/May

2014 onwards)

N/A

20% more contact

through better value (BV) channels

TBC N/A N/A N/A

N/A


BPI 75 (a)


% of all customer telephone calls abandoned

Quarterly

Council

Low

a) 23.8% N/A a) 5% TBC N/A N/A 18% 19% N/A

BPI 75 (b)

% abandoned calls regarding council tax and benefits

Council b) 7% N/A b) 5% TBC N/A N/A 5% 9% N/A

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16.

BPI 76


Ensure average waiting time to see a customer services representative is less than 15 minutes as per Customer Care Standards

Quarterly Council Low 11 minutes N/A

15 minutes or 10 minutes

(for consideration)

TBC N/A N/A

13 minutes and 16

seconds (13:16)

13 minutes and 12

seconds (13:12)

N/A

Commentary


BPI 77


Percentage of member enquiries responded to within the timeframes

Quarterly Council High 40% N/A 95% TBC N/A N/A 66% 44% N/A

Commentary


BPI 78

Cllr Theo Dennison Mary Harpley (John Walsh)

Maximise levels of staff engagement

Quarterly Council Low Below

comparator average

N/A 14% 20% N/A N/A 11% 11% N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. Data first reported quarter end 31st December 2014 and is measured over a rolling year. Turnover measures the outflow of people from an organisation. The turnover rate reflects only voluntary labour turnover (not total labour turnover) i.e. reasons for leaving include voluntary resignation, left without notice, voluntary redundancy, retirement, retirement (Early), retirement (flexible), Voluntary resignation - over 60. It excludes staff tupe transferred, dismissed, death in service, end of contract, redundancy compulsory/early retirement/ill-health) and settlements. The median across London Boroughs year end 31st March 2014 was 14%.

BPI 79

Cllr Katherine Dunne Mary Harpley (John Walsh)

Reduce time lost to sickness absence

Quarterly Council Low Average 6 days per employee

N/A Average 6 days per employee

20% N/A N/A 6.7 days 7.19 days N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. Data first reported quarter end 31st December 2014. Sickness is measured over a rolling year, taking the average number of employees over the period divided by working days lost to sickness. The indicator will be next reported 30th June 2015. The sickness average across other London Councils (inner and outer) in 2013/2014 is 7.5 days. LBH falls within the second quartile of all of the London Boroughs, and the first quartile for outer London. Hounslow's average number of days lost per employee fell from 7.95 to 6.99 from 31st March 2013 to 31st March 2014.

BPI 80

Cllr Katherine Dunne Mary Harpley (John Walsh)

Levels of non-permanent staffing

Quarterly Council Low 6% N/A 6% 5% 6% N/A 8.30% 8.90% N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. Data first reported quarter end 31st December 2014 . Non permanent staffing is measured as a percentage by taking the full time equivalent number agency workers as against the establishment full time equivalent. It reflects data at that point in time. The target for 2014/2015 is 5% per directorate across the Council. In 2013/2014 the median across other London Boroughs (inner and outer) was just under 15%. There was a 24% rise in agency rates across all outer London Borough from March 2013 to March 2014. The indicator will be reported next on 30th June 2015.

BPI 81

Cllr Theo Dennison Mary Harpley(John Walsh)

Roll out the Worksmart Programme to 50% of the Civic Centre-based workforce by March 2016

Quarterly Council High 0% 150

employees in pilot 2015

Worksmart Programme rolled out to 50% of civic centre based employees

by Mar 2016

10% N/A N/A N/A N/A N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. The WorkSmart pilot is scheduled to go-live on 13 July 2015. Over a 5 week implementation period, 178 staff made up of 9 cross-Council teams will begin to work according to WorkSmart principles. The WorkSmart programme team (12 staff) have also been working according to the principles since March 2015, making 190 staff in total who will make up the pilot. The pilot is currently on track against timescales and it is expected that it will launch on time. A go/no-go decision is to be taken at the June Programme Board. Upon review of the pilot, a paper will be taken to Cabinet (currently planned for October) to report on progress and the success of each of the products. Changes to the products may be recommended, depending on how effective they have been. Thereafter, roll-out of WorkSmart to the rest of the organisation can commence, if approved.

BPI 82

Cllr Theo Dennison Mary Harpley(John Walsh)

Roll out 2:1 Staff desk top ratio to 50% of the Civic Centre workforce by March 2016

Quarterly Council High 0% 150

employees in pilot 2015

50% of the Civic Centre workforce to be working at 2:1 staff desk top ratio by March 2016

10% N/A N/A N/A N/A N/A

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. The WorkSmart pilot will see a set of 9 teams from across the Council working on a 2:1 staff-to-desk ratio. This will be reviewed and a recommendation made to proceed to implement WorkSmart to the rest of the organisation. See commentary in BPI 81 for further details.

BPM 93

Cllr Theo Dennison Mary Harpley (Tony Morrison)

Implement a pilot of the Worksmart principles during July to September 2015

Quarterly Council N/A N/A Pilot to be

implemented in July 2015

N/A N/A N/A N/A N/A N/A N/A

Summary of products delivered during the first 3 months: The pilot has not yet commenced. Summary of products to be delivered in the next 3 months:

The go-live date is 13 July. A set of products will be delivered across 4 work streams: Technology, People, Service Improvement and Place.

Commentary This is a new business plan milestone adopted by council in November 2014. Further details are available via the WorkSmart Principles and WorkSmart Scope documents. Also see BPI 81 and BPI 82 for further details.

BPI 83

Cllr Theo Dennison (Clive Palfreyman)

Capital delivery Quarterly Council High/ Low 90% N/A 95-105%

Lower threshold

<85% Upper

threshold >115%

N/A N/A 60.0% 76.9% N/A

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. Capital Slippage – as at Quarter 4, reached 76.9% of the spend planned for the year. The under delivery is due to optimistic projections for the 2014/15 capital programme however there are no significant reported delays to project completions.

BPI 84


Budget overspend Quarterly Council Low £1.5m

underspend £0 £0 £5m N/A N/A £6.2m £3.3m N/A

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. Going forward departments need to put in place stringent mitigation plans to reduce the overspend.

BPI 85


Council tax collected to date Quarterly Council High 96.70% N/A 97.20% 90% N/A N/A 84.10% 97.80% N/A

Commentary

This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. Council tax collection has increased this year. This is due to additional recovery action taken against debtors and improvements in front line services.

BPI 86


NNDR collected to date Quarterly Council High 99.10% N/A 98.80% 90% N/A N/A 82.30% 99.40% N/A


BPI 87


Debt collection within 60 days Quarterly Council High 96.40% N/A 90.00% 80% N/A N/A 86.20% 90.30% N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. PI is performing well and work will continue to ensure collection remains high over the upcoming year.

BPI 88


Creditors paid within 30 days Quarterly Council High 89.70% 90.00% 90.00% 80.00% N/A N/A 91.07% 90.20% N/A

Commentary This is a new business plan PI adopted by council in November 2014, RAG-rating will not start until 2015/16. PI is performing well and Accounts Payable is currently undergoing an improvement project and this will continue with the aims of increasing assurance and ensuring payments are made promptly and correctly.

BPI 89


Management investment income

Quarterly Council High

£2.6m income against

£2.2m target

N/A Set by budget

Not available N/A N/A £1.8m £2.2m N/A


BPI 90


Average cost of temporary borrowing

Quarterly Council Low 0.36% against

0.48% target N/A 7 day LIBOR Not

available N/A N/A 0.31% 0.31% N/A


Biennial Indicators

Ref Lead



Freq of Reporting

Partnership/Lead

Agency Polarity


14/15 Target

15/16 Target Threshold Q1 Q2 Q3 Q4 Annual

BPI 91

Cllr Steve Curran Mary Harpley (Ian Carter)

More residents satisfied with the council


No Hounslow data for

13/14. (41%, 2008

Hounslow residents

panel survey; 67% 2014 LGA UK-wide poll)

N/A


survey 2016/17,

target 69%

59% N/A N/A 67% 67% 67%

Commentary This is a new PI, adopted by Council in November 2014, that will be reported every 2 years from the residents' survey,Q3 2014/15 being the first time and the next will be in Q3, 2016/17. The target is set for 2016/17, and RAG-rating will begin in Q3 2016/17 when the next data is reported. There is no 2013/14 data, the most recent comparable local data is from a 2008 survey. In 2008, 41% residents were satisfied with the way the Council runs things, suggesting performance has improved by 26 percentage points over the last 6-years. According to a residents poll (LGA, 2014), Hounslow's performance is in line with the UK average (67%).

BPI 92

Cllr Theo Dennison Mary Harpley (Ian Carter)

More residents recognise the council offers value for money


No Hounslow data for

13/14. (27%, 2008

resident panel survey;

49% 2014 LGA UK-wide poll)

N/A


survey 2016/17,

target 57%

47% N/A N/A 55% 55% 55%

Commentary This is a new PI; adopted by Council in November 2014, which will be reported every 2 years from the residents' survey, Q3 2014/15 being the first time and the next will be in Q3, 2016/17. The target is set for 2016/17, and RAG-rating will begin in Q3 2016/17 when the next data is reported. There is no 2013/14 data, the most recent comparable local data is from a 2008 survey. In 2008, 27% residents agreed that the Council provides value for money, suggesting performance has improved by 28 percentage points over the last 6 years. According to a residents poll (LGA, 2014), Hounslow's performance exceeds the UK average (49%) by 6%.

APPROVED

ACTION PLANS

Appendix B

BPI 11 - Fewer incidents of burglary, robbery, theft from motor vehicle, theft from person, theft of motor vehicle, violence and criminal damage

Ref

Lead Member,

CLT & Lead officer

Performance Indicator/ milestone

Baseline (2013/14 Outturn)

Polarity

14/15 Target

15/15 Target

Performance

Expected Trajectory of Improvement

Explanation if indicator not

expected to reach green by Q4 (if

applicable) Q1

Q2

Q3

Q4 Q1 2015/16

BPI 11

Cllr Richard Foote Brendon Walsh (Aled Richards)

Fewer incidents of burglary, robbery, theft from motor vehicle, theft from person, theft of motor vehicle, violence and criminal damage

9264

Low

5% reduction by the end

of 2014/2015 Baseline:

9,264 Target: 8,801

5% reduction

on 2014/15 outturn

2316

A

2117

G

2442

A

2354

A TBC

Ultimately, crime levels and incidents cannot be predicted therefore there is a possibility that the target may not be reached despite efforts for reductions by the Metropolitan Police and partner agencies including the Local Authority. MOPAC Crimes in the 4th quarter is showing a 10% increase compared to the 4th Quarter in 2014. The wider context is that for the overall performance year 2014/15 there has been a modest 0.1 % reduction in the defined crimes which consolidates the huge reductions achieved in 2013/14. MOPAC set a 4 year performance target to reduce MOPAC 7 crimes by 20%. Now at the mid-point with two years of performance set

The reason this indicator/milestone is not currently performing at ‘green’ is: Public Place violence with Injury has increased by 13.4% (102 more crimes) in Hounslow; across the MPS there has been approx. 20 % increase (YTD). Every borough in London has experienced a sharp increase in public place violence with injury. Analysis estimates that, city wide, there has possibly been a 20% increase in the recording of violence since new guidelines on types of offences to be classed as violence were introduced last year. The increase seen in Hounslow an increase of 13.4% is entirely explainable within the parameters of the new reporting guidelines

This indicator/ milestone is expected to improve during Q1 2015/16 as follows: The increase in Violence with Injury led to Operation 'Equinox' to combat violence. Op Equinox and our action plan response which started in Q3 as had an impact as the figure has dropped includes: additional officers deployed at night; a Police officer is still deployed in the Council CCTV Control Room; a dedicated Polish language MPS Twitter account; contracted partners such as iHEAR and St Mungo's Broadway used more in partnership; the launch of the Safe Place Scheme across the borough; Pub watch meetings are now active in Feltham, Brentford and Chiswick; and more Controlled Drinking Zone (CDZ) alcohol confiscation are taking place outside of the Hounslow town centre footprint

within the MPS. However, Hounslow was still the 5th best performing borough in the MPS in terms of Violence with Injury reports.

against the baseline target (2011/12) and Hounslow has achieved a 25.4 % reduction in MOPAC 7 crimes making Hounslow one of the top performing Boroughs in the MPS. Crime classification from the Home Office changed in October 2014 therefore Q1 & 2 2015 will not be a direct like for like comparison to the previous year.

Actions

Quarter during which action will take place

To move performance on this indicator/milestone to ‘green’ we will:

Start Date End Date

Q1 2015/16 onwards 1. Proactive and continued deployment of Op Equinox, Condor and Big Wing which includes actions detailed above including Community Actions Days and high police visibility in areas where crimes are high and confidence is low

June 2015 Ongoing

Q1 2015/16 onwards 2. Crime Prevention, advice stalls and awareness raising events run in partnership between the Community Safety Team, the Hounslow Neighbourhood Police Teams and other partners across the borough

June 2015 July 2015

Q1 2015/16 onwards 3. Prioritising the LBH Police Team via the Council led Joint Tasking process to patrols and operations in areas around the borough where crime reporting has increased

June 2015 Ongoing

Q1 2015/16 onwards 4. Business Crime Plan being adopted by Hounslow Business Against Crime members, including the new Pubwatch scheme, to reduce the number of thefts in the Town Centre and potentially to reduce violence in public places

June 2015 Ongoing

Q1 2015/16 onwards 5. First stages of a proposed Cumulative Impact Policy (CIP) trial in Hounslow central which will give the Council greater power to refuse new license applications

July 2015 Ongoing

Q1 2015/16 onwards 6. A new ‘Reducing The Strength’ trial in Hounslow central and surrounding areas where licensed premises only sell alcohol under a ABV of 6.5%

June 2015 Ongoing

Q1 2015/16 onwards 7. CCTV update meetings between Community Safety, CCTV and the Metropolitan Police to ensure that problem areas in the town centre and being monitored at high risk times

June 2015 Ongoing

BPI 22 – Vulnerable children who need care outside of the home are placed with appropriate foster families

Ref Lead Member, CLT & Lead

officer



Polarity

14/15 Target

15/16 Target

Performance

Expected

Trajectory of Improvement



applicable) Q1

Q2 Q3

Q4

Q1 2015/16

BPI 22 Cllr Tom Bruce

Alan Adams Jacqui

McShannon

Vulnerable children who need care

outside of the home are placed with

appropriate foster families

79.7%

High

80% 83% 87.9% G

65.5% R

88.9% G

(Action plan

target 83%)

73.9% R

(Action plan

target 84%)

83%

G

The indicator is expected to become

green in Q1 of 2015/16, but will continue to be

affected by demand in periods when it is

more difficult to source in-house

fostering placements, such as during

holidays. It is also dependent on foster carer recruitment, which is tracked

through Specialist Services’ internal

performance monitoring. This means that the

indicator will retain some volatility.

The reason this indicator/milestone is not currently performing at ‘green’ is: For most of this year, the indicator was on target to be green. It is only a high number of independent fostering agency (IFA) placements in March 2015 – 7, compared to an average 2.4 in the months between April 2014 and February 2015 – that has reduced the RAG. This is because a high number of out of hours emergency placements were made in March by the external provider of this service; only 1 of the 7 is still in an IFA placement as at mid-May 2015.

This indicator/ milestone is expected to improve during Q1 2015/16 as follows: The focus for those making placements is already to make in-house placements wherever possible and appropriate.

Actions


To move performance on this indicator/milestone to ‘green’ we will: (List all actions to be taken to improve performance with start and finish dates - insert as many rows as you need for each discrete action)

Start Date End Date

Q1 2015/16 onwards 1. Liaise with out of hours service to ensure that they attach sufficient priority to the sourcing of in-house carers when making placements

Q1 2015/16 Ongoing

Q1 2015/16 onwards 2. Review communications arrangements between the out of hours service and in-house carers Q1 Ongoing

BPI 25b – Fewer Children are Obese

2015/16

Q4 2014/15 onwards 3. Continue to recruit foster carers, increasing the options available for out of hours placements Already started Ongoing

Ref Lead Member,

CLT & Lead officer



Polarity

14/15 Target

15/16 Target

Performance

Expected Trajectory of Improvement


expected to reach green by Q1 2015/16 (if

applicable) Q1 Q2 Q3 Q4 Q1

2015/16

BPI 25b


Fewer children are obese

23.8% or less of year 6 children are obese

Low

23.8% or less of year

6 children

are obese

23.1% 23.9%

A

23.9%

A

23.9%

A

23.9%

A

23.7% A

(annual target is an 0.8%

point reduction

by Q4 2015/16, meaning

0.2% reduction

per quarter)

2014/15 rate measured annually in Dec 2014 showed improvement from baseline, but has not met the targeted reduction to 23.8%. The next annual data is due Dec 2015 MPS.

The reason this indicator/milestone is not currently performing at ‘green’ is: Annual results from National Child Measurement programme for year 6 pupils are above the 23.8% level set as the 14-15 targets; however the result is an improvement on the baseline and against the London trend.

This indicator/ milestone is expected to improve during Q1 2015/16 as follows: Further actions as part of the child obesity strategy are ongoing and long term expectations are that Hounslow’s performance will continue improve in comparison to London average

Actions



Start Date End Date

Q4 2014/15 – Q3 2015/16

1. We will be commissioning a new Tier1/Tier2 weight management service offering weight management advice and support. Tier 2 support includes targeted weight management advice and physical activity intervention for children referred and meeting assessment criteria.

Mar 2015 Dec 2015

Q3 - Q4 2014/15 2. Active Travel Project pilot and rollouts to increase percentage of children who use active mode of travel

Active Travel Project successfully piloted in 5 schools. Results showed an increase percentage of children who use active mode of travel and pilot findings are being used to design the full roll out in 15/16.

Oct 2014 Feb 2015

Q1 – Q3 2015/16 3. SWITCH and “Beat the Street” – projects roll-out to 36 primary schools. Apr 2015 Oct 2015 2014- Q2 2015 4. Revised School Nursing and Health Visitor contracts to ensure tackling obesity is an outcome 2014 Sep 2015

Q3 2014/15 – Q3 2015/16

5. We have commissioned an audit of children’s lifestyle behaviour to identify contributory factors which increase childhood obesity – results will influence future design of public health policies/interventions to ensure effective commissioning and partnership working in tackling childhood obesity.

Dec 2014 Oct 2015

Q3 2014/15 - Q2 2015/16

6. Schools-based pilot (Discovery Clubs) - weight management intervention targeting overweight and obese children and their families from 4 targeted primary schools, based on Change 4 Life model. Dec 2014 Jul 2015

Q4 2014/15 – Q3 2015/16

7. We will be commissioning a new Tier1/Tier2 weight management service offering weight management advice and support. Tier 2 Support includes targeted weight management advice and physical activity intervention for children referred and meeting assessment criteria.

Mar 2015 Dec 2015

BPI 41 - Less household waste

Ref

Lead Member,

CLT & Lead

officer



Polarity

14/15 Target

15/16 Target

Performance

Expected

Trajectory of

Improvement Q1 2015/16



applicable)

Q1

Q2

Q3 Q4 Q1

2015/16 BPI 41


Increase domestic recycling and minimise waste each year to ensure we are recycling or composting 50% of Hounslow's domestic waste by 2020

35.12%

High

38%

domestic waste recycled

38%

600kg

37.43% A

34.74% R

35.76% R

35.0% (Provisional)

R

TBC

Wood will not be recycled for the rest of the year or beyond, as

the procurement exercise carried out by WLWA has resulted in an energy from waste disposal route and not one for recycling. We expect improvements in the Quarter 3 due to the planned rollout of 30,000 wheeled bins. A recycling proposal

from Hounslow Highways is

anticipated soon which should help

improve this indicator

The reason this indicator/milestone is not currently performing at ‘green’ is: The recycling rate has been significantly impacted by a change in the way our waste disposal authority West London Waste (WLWA) process wood waste from Space Waye. As a result of problems with the end destination this is now being sent for energy from waste rather than recycling, which has reduced the recycling rate by two percentage points. This issue is outside of the control of the authority and there were no indications it might happen. This issue has negatively affected all six west London boroughs recycling performance.

This indicator/ milestone is expected to improve during Q1 2015/16 as follows: Recycling rates in Q1 and Q2 are normally higher than in Q3 and Q4 due to the seasonal variation in the amount of garden waste. Due to the warm Autumn there is more garden waste later this year, which may improve the recycling performance. Wheeled bins were introduced to an additional 20,000 properties in November, which will decrease waste and improve the recycling performance. This impact was starting to be seen in the December figures.

Actions

BPI 62 - Reducing permanent admissions of older people to residential and nursing care homes



Start Date End Date

Q3 2014/15 onwards 1. Introduction of the rubbish diet, campaign to encourage residents to produce less rubbish November 2014

Ongoing

Q1 2015/16 onwards 2. Introduce food waste service for flats June 2015 Ongoing Q2 2015/16 onwards 3. Introduce food waste service for schools July 2015 Ongoing Q3 2015/16 – Q4 2015/16

4. Further expansion of wheeled bins to 30,000 additional properties. Service will be implemented in October / November so benefit should be achieved in final quarter.

October 2015

March 2016

Q1 2015/16 - Q1 16/17? 5. Complete negotiations with Hounslow Highways on methodology and framework arrangements to increase recycling of street cleaning waste.

Apr 2015 Apr 2016

Ref Lead

Member, CLT & Lead

officer



Polarity

14/15 Target

15/15 Target

Performance Expected

Trajectory of Improvement


expected to reach green by Q1 2015/16

(if applicable) Q1

Q2

Q3 Q4 Q1 2015/16

BPI 62 Cllr

Kamaljit Kaur Alan Adams Mun-Thong Phung

Permanent admissions of older people (aged 65 and over) to residential and nursing care homes per 100,000 population.

316.4 per 100,000

population

Low 350 per

100,000 population

333.9 per 100,000

population

378.5 A

422.8 R

433.0

R

451.5

R

410.7 R

We do not expect the indicator to reach

green by Q1 2015/16. Initiatives such as the Community Recovery

Service and the implementation of the

new prevention strategy will not be in place in time for us

realise the benefits of

The reason this indicator/milestone is not currently performing at ‘green’ is: At an operational level all requests for care home placement are

This indicator/ milestone is expected to improve during Q1 2015/16 as follows: This measure looks at the number of new admissions into residential and

considered by the ASC funding panel. Our performance data since the beginning of this financial year up to the end of March 2015 shows the number of residents placed in nursing care has reduced by 33 from 146 to 113 and in the same reporting period the number of residents placed in a residential care home a decline of 16 externally placed residents from 128 to 112. Permanent admissions to our directly provided care performance data suggests a decline in the number of people admitted to internal residential homes, but the precise number of people being admitted for permanent placement is currently being consolidated.

nursing care homes. Although we have seen an increase in the number of admissions, overall the number of people currently in care homes is reducing. We expect to see an incremental improvement in Q1 15/16 (a reduction in the rate of new permanent admissions) as we launch the Community Recovery Service and closely monitor the outcomes of the ASC funding panel.

a wider range of alternatives to

residential care, such as increasing extra

care housing provisions. Our

programme of work will be underpinned by the Better Care Fund and we will realise the true benefits in 15/16.

Actions



Start Date End Date

Q3 14/15 onwards

1. Dedicated Care Manager now in Reablement Team and Reablement Development Group in place to monitor impact of service developments. Oct 14 Ongoing

Q3 14/15 onwards 2. Internal and External Review teams are in place to undertake a programme of care

package reviews.

Oct 14 Ongoing

Q1- Q4 2015/16 3. Co-ordination and targeting of appropriate preventative services. Apr 15 Mar 2016

Q1- Q4 2015/16 4. Improved outcome based recovery service launched in partnership with HRCH. Apr 15 Mar 2016

PROPOSED REVISIONS TO

PERFORMANCE INDICATORS FROM Q1 2015/16

ONWARDS Appendix C

Business Plan 2014-16: Performance Framework This appendix sets out the Councils current 2014/16 performance measures, which were approved in November 2014. Cabinet also agreed a 6 month review of these indicators (at Q4 2014/15) since the majority were new to the quarterly performance framework, and many involved reporting on data for the first time. The last column on the right-hand side sets out revisions for consideration, proposed by Lead Officers as part of this 6-month review. Key

Keeping you safe Making Hounslow a safe borough by reducing crime and anti-social behaviour, and tackling drug and alcohol misuse that can lead to crime.

Revision Total

Add or drop indicator 3 (Add)

2 (Drop)

Revise indicator 10

Retain indicator as shown 54

Ref Performance Indicator

Frequency Responsibility

Internal or Partnership

(Lead Agency)

Polarity

Outturn (2013/14)

Target (2015/16)

6 month review – suggested revisions for consideration

BPI 11 Fewer incidents of burglary, robbery, theft

from motor vehicle, theft from person, theft

of motor vehicle, violence and criminal

damage

Quarterly Cllr Richard Foote Brendon Walsh (Aled Richards)

Partnership (Police)

Low 9,264

5% reduction on 2014/15 outturn

We suggest changing 2015/16 target to 15% reduction on 2011/12 baseline, to align with MET Police target. The MET Police set 4-year target (in 2013/14) of 20% reduction in MOPAC 7 crimes against 2011/12 outturn by 2016/17. We are in year 3 of this 4-year period. Our 2015/16 target is set against a different baseline (2014/15 outturn), making it harder to achieve. As the Police lead on delivering reduction in crime, it seems sensible to align with their performance target.

BPI 16 Fewer adults re-offending from the

Integrated Offender Management (IOM)

Cohort

Annual Cllr Richard Foote Brendon Walsh (Aled Richards)

Partnership (Community Safety

Partnership)

Low 34 65% of IOM offenders will successfully complete their licence or Community Order. 70% of IOM offenders will reduce the number of offences over a 12 month period

Retain indicator as shown

BPI 17 Fewer young people re-offend

Annual Cllr Tom Bruce Alan Adams Jacqui McShannon

Partnership (Youth Offending Service)

Low 40.02% 40.38% Retain indicator as shown

BPI 15 Fewer young people enter the youth justice

system

Quarterly Cllr Tom Bruce Alan Adams Jacqui McShannon

Partnership (Youth Offending Service)

Low 103 first time entrants (FTE)

130 first time entrants (FTE)


BPI 19 (a) BPI 19 (b)

More people feeling safe a) during the day,

b) at night

Bi-ennial Cllr Richard Foote Brendon Walsh (Aled Richards)


Partnership)

High N/A No 15/16 target. Next survey 2016/17

Retain indicator as shown, but supplement with new milestone below

BPM TBC More people feeling safe



Partnership)

N/A N/A N/A We suggest adding this milestone to update on planned and delivered activities aimed at improving perceptions of safety. The purpose of this being to update on actions during the gaps between biennial reporting of resident survey data.

BPI 12 Anti-social behaviour incidents reported to

the Police (Metropolitan Police

figures)


Partnership (Metropolitan

Police Service - Hounslow )

Low 10,481 5% reduction on 2014/15 outturn

Retain indicator as shown. We have also requested development to Salesforce (the Council’s Customer Record Management system which captures records of contact with customers) to enable ASB incidents reported to the Council to be captured (this is not currently possible, but should be pursued in future as only reporting Police-recorded incidents will

Brighter futures for our children Together with our partners providing the best start in life for our children and young people with improvements in health and education, and keeping them safe from harm to help inspire more fulfilling lives.

Ref Performance Indicator Frequency Responsibility Internal or

Partnership Polarity Baseline (2013/14 outturn)

Target (2015/16)


BPI 27 There are enough school places for all Hounslow children

Annual Cllr Tom Bruce Alan Adams Michael Marks

Internal (Council)

High N/A – previously a milestone

150 Retain indicator as shown.

be under-reporting the true picture). BPI 13 Increase reporting of

violence against women and girls



High 3155 5% increase on 2014/2015 outturn

This was a new indicator added in November 2014/15, which had not been reported before. Data is requested from 15 different agencies (including Police). In quarters 3 and 4, it was only possible to source data from 9 agencies. It is suggested to retain indicator as it is shown, but reporting only from the key 9 agencies.

BPI 18 Reduce road traffic accidents

Annual (January to December, full results released in March/April)



Low 903 749 Retain indicator as shown

BPI 14 Increase the proportion of residents in treatment for drug and alcohol addiction

who successfully complete their

treatment (Source: Public Health

England DOMES quarterly report)

Quarterly Cllr Ed Mayne Brendon Walsh (Imran Choudhury)

Partnership (internal and

service provider)

High Opiate drugs: 5.6% Non-opiate drugs: 30.5% Alcohol: 32.1% Alcohol and non-opiate drugs: 17.7%

Opiate drugs: 11.4% Non-opiate drugs: 44.6% Alcohol: 39.3% Alcohol and non-opiate drugs: 36.4%


BPI 24 Young people

achieve their potential at Key Stage 4


Partnership (Schools)

High 67.7% 68% Retain indicator as shown.

BPI 22 Vulnerable children who need care

outside of the home are placed with

appropriate foster families

Quarterly

Cllr Tom Bruce Alan Adams Jacqui McShannon

Internal High 79.7% 83% Retain indicator as shown

BPI 25 (a)

BPI 25 (b)

Fewer children are obese

Annual Cllr Ed Mayne Brendon Walsh (Imran Choudhury)

Partnership (CCG)

Low 11.5% or less of reception aged children are obese 24.6% or less of year 6 children are obese

11.2% or less of reception aged children are obese 24.1% or less of year 6 children are obese

It is suggested that the 2015/16 target for Year 6 pupils is revised from 24.1% to 23.1% so that it is in line with the Health and Wellbeing obesity targets to 2020 (as agreed by the Health and Wellbeing Board in 2014).

BPM 28 More children are immunised against

major illnesses


Partnership (CCG/NHSE)

N/A N/A N/A Retain indicator as shown.

BPI 23 Young people are supported to stay with

their families wherever possible

Quarterly Cllr Tom Bruce Alan Adams Michael Marks/ Jacqui McShannon

Internal (Council)

Low 195 175 For 2015/16 we are suggesting that this indicator is replaced with an indicator measuring the impact of preventive services on children being taken into care: specifically, what proportion are able to remain with their families after 12 months following an intervention. Cohort: children who received an intervention from preventive services Success measure: proportion of these children who are not in care after 12 months Frequency: quarterly

Polarity: high Target: 85% Tolerance: 5%

BPI 26 Children are ready to start school


Partnership (Council)

High 40% 67% Retain indicator as shown.

BPI 21 Children and young people are kept safe

from abuse or neglect

Quarterly Cllr Tom Bruce Alan Adams Jacqui McShannon


High 84.6% within 35 days (previous indicator)

92% This indicator currently measures the proportion of initial child protection conferences held within 25 days of the section 47 start or strategy discussion. We are suggesting that this indicator is changed in 2015/16 to measure the proportion of conferences held within 20 days, not 25, and that the target therefore remains at 90% instead of changing to 92% as previously planned. This will be considerably more challenging but builds on improving practice and concentrates on better timeliness for children in all cases rather than measure a diminishing proportion of outliers where the time taken is over 25 days

Good quality homes and Jobs Make sure more homes, including affordable homes, are provided for residents and tackling homelessness; support economic growth, making the most of being close to Heathrow, central London and the Thames Valley to help people get and keep good quality jobs.



Target (2015/16)


BPI 34 More businesses in the borough (properties

registered for business rates)

Quarterly Cllr Steve Curran Brendon Walsh (Heather Cheesbrough)

Internal (Council)

High 7100 Increase by 300

This indicator reports on the number of properties registered to pay business rates in the borough. We suggest revising the 2015/16 target to an increase of 50 businesses, as on reflection increasing by 300 is unrealistic. This is because there is a limit to the number of properties in the



Target (2015/16)


borough that would be suitable to host a new business. We would also like to note that seeing a significant increase in the number of businesses can be a sign of a fragile local economy (this often occurs during recessions when employment is more difficult to secure meaning more individuals try to set up their own businesses) We also suggest supplementing this indicator with another, detailed below, which presents a fuller picture of the number of businesses in the borough, capturing data from business rates, VAT and PAYE. A target has been set to increase this number by 200 in 2015/16.

BPI TBC More businesses in the borough (from business rates, VAT and PAYE records)

Annual Cllr Steve Curran Brendon Walsh (Heather Cheesbrough)

Internal (Council)

High 10,720 10,920 We suggest adding this indicator – see explanation above.

BPI 35 More local jobs Annual Cllr Steve Curran Brendon Walsh (Heather Cheesbrough)

Internal High 141,100 Increase on previous annual figure


BPI 32 Less local unemployment (particularly in those areas most affected – Hanworth, Heston West, Bedfont, Hounslow Heath, Cranford)

Quarterly Cllr Steve Curran Brendon Walsh (Heather Cheesbrough)

Partnership (DWP/Jobcentre

Plus)

Low Hanworth & Heston West 3.5% Bedfont, Hounslow Heath and Cranford 3.2%

10% reduction in five most affected wards


BPI 37 Affordable Housing Delivery Sources 2,600 affordable homes secured as: Developments with

Quarterly Cllr Steve Curran Brendon Walsh (Peter Matthew)

Internal (Council)

High N/A 800 Retain indicator as shown



Target (2015/16)


planning permission; Empty homes brought back into use; Opportunities created through existing Council Stock; Low Cost Home Ownership initiatives; Maximising funding opportunities for specific housing needs; Innovative partnership arrangements. 400 affordable homes secured as: New Council home completions

BPI 31 Fewer households living in temporary B&B accommodation

Quarterly Cllr Steve Curran Brendon Walsh (Peter Matthew)

Internal (Council)

Low 33.8% TA Households in B&B

10% TA Households in B&B


BPI 36 Improved tenant satisfaction with housing management services

Annual Cllr Steve Curran Brendon Walsh (Peter Matthew)

Internal (Council)

High Baseline benchmark in 2016

80% tenant satisfaction


BPI 33 More young people will be in education, employment and training


Partnership (Connexions)

Low 4.1% 4.0% Retain indicator as shown

A cleaner, greener borough Making sure the Borough of Hounslow is somewhere people feel proud to live and work.



Target (2015/16)


BPI 41 Less household Quarterly Cllr Amrit Mann Internal High 35.12% 38% We suggest revising this indicator as



Target (2015/16)


waste Brendon Walsh (Aled Richards)

(Council) (recycled) 614kg (waste per household)

(recycled) 600kg (waste per household)

below: 1. Removing the reporting of average

tonnage of waste produced per household. Although this has fallen over the last 5/6 years this is largely related to factors beyond our control (in particular the economy), so doesn’t reflect meaningful on our performance.

2. Adding a measure of waste recovery. This relates to waste from which a value is recovered. Recycling is a sub-set of recovery, but it also includes incineration (energy from waste). Adding a recovery measure will help to capture the new method of dealing with wood waste. In Q2 2014/15 the West London Waste Authority (WLWA) stopped recycling wood, instead sending it to be incinerated – this reduced the % waste recycled across all West London Boroughs, negatively affecting our performance measure.

3. The WLWA has future plans to dramatically increase waste recovery by diverting a large proportion of our waste that is currently sent to landfill to incineration. It is therefore important to capture this dimension of waste disposal.

BPI 41 (a)

BPI 41 (b)

Less household waste (% recycled) Less household waste (% recovered)

Quarterly


Internal (Council)

High 35.1% TBC

38% TBC

See explanation above

BPI TBC Reduce carbon footprint from landfill

Quarterly

Cllr Amrit Mann Brendon Walsh

Internal (Council)

High TBC TBC We suggest adding this indicator to capture a key benefit of reducing landfill



Target (2015/16)


waste (Aled Richards) waste (reduced carbon footprint). The indicator measures CO2 equivalent per tonne of waste managed (i.e. the carbon we have saved for every tonne of waste we have not sent to landfill).

BPI 42

Fewer complaints about street cleanliness

Quarterly

Cllr Amrit Mann Mary Harpley

Partnership (Hounslow Highways)

Low

3585

TBC Retain indicator as shown, review again when targets are set for 2016/17. New PI introduced in November 2014. Analysis currently underway of historical data (and relationship with historical Keep Britain Tidy PI – BPI 43) to enable target to be set for 2015/16. Also pursuing the potential for a new PI reporting formal complaints related to street cleanliness (currently not possible to report this from Salesforce, but required development has been submitted as part of Salesforce review, expected to complete in June 2015).



Target (2015/16)


BPI 43 (a)

BPI 43 (b)

BPI 43 (c)

BPI 43 (d)

Maintain acceptable levels of (a) Litter (b) detritus (c) graffiti (d) fly posting

Triannual Cllr Amrit Mann Mary Harpley (Aled Richards)


Low 14.88% (Litter) 18.80% (detritus) 2.54% (graffiti) 1.48% (fly posting)

Litter 10% Detritus 16% Graffiti 2.54% Flyposting 1%

Retain indicator as shown. A review of the effectiveness of this PI was carried out for Overview and Scrutiny Committee (March, 2015). This noted several limitations: the seasonality of leaf litter and the time lag in reporting meaning that residents’ experiences of litter ‘on the ground’ were not reflected during the relevant quarter; methodology involving random sampling across the borough does not always reflect the ‘true’ picture; reporting 3 times per year makes quarterly monitoring challenging. BPI 42 (above) is being introduced to supplement reporting on this theme, and a new ‘formal complaints’ PI is being explored (as described above). BPI 43 should be retained for the time-being and reconsidered once these additional PIs have bedded in.

BPI 46 More residents satisfied with the borough as a place to live

Biennial Cllr Steve Curran Mary Harpley (Ian Carter)


High No Hounslow data for 13/14. (London Average: 82%, LG Inform; 70% Hounslow residents panel survey, 2008)

No 15/16 target. Next survey 2016/17, target 84%

Retain indicator as shown.

BPM 47 Retain indicator as shown.

Annual Cllr Ed Mayne Mary Harpley (Aled Richards)

Internal (Council)

High 8 Parks to achieve Green Flag Status

2 Parks to achieve Green Flag Status


BPI 44 Improve the quality of roads and pavements (measure - Network Performance Gap (NPG) score)

Annual Cllr Amrit Mann Mary Harpley (Aled Richards)


Low 2.42 (1st Jan13)

1.34 (1st Jan 16)

We suggest revising the 2015/16 target for this indicator to 1.52. This revised NPG target was agreed in April due to additional network being included in the Private Finance Initiative



Target (2015/16)


(PFI) contract.

BPM 48 Complete the street lighting replacement programme, excluding heritage lighting by April 2015

Annual Cllr Amrit Mann Mary Harpley, (Aled Richards)



BPI 45 Achieve compliance with the 40 microgramme per metre cubed limit value, expressed as an annual average of nitrogen dioxide. (average taken across 7 sites in Hounslow)

Annual Cllr Mann Brendon Walsh (Heather Cheesbrough)

Partnership (GLA) Low Cranford 31; Chiswick 56; Brentford 52; Heston 51; Hatton Cross 35; Feltham 44; Gunnersbury Avenue 57

Active, healthy communities Promoting lifestyles that improve people’s wellbeing and quality of life with less need for health and social care. Support people taking an active part in community life in their area and reducing loneliness and social isolation.



Target (2015/16)


BPI 51 More people regularly take part in sport or exercise


Partnership High 23.1% 24.4% Retain indicator as shown.

BPI 52 (b) Fewer residents smoking


Partnership (CCG)

High 1500 quitters 1500 quitters Retain indicator as shown.

BPI 54 More residents taking part in community life

Biennial Cllr Sue Sampson Mary Harpley (Ian Carter)


High No Hounslow data for

No 15/16 target. Next survey




Target (2015/16)


13/14. (London Average: 41% Cabinet Office Community Life Survey, 2013/14)

2016/17, target 32%

BPI 53 Increasing quality of life related to social care (ASCOF 1A)

Annual Cllr Kamaljit Kaur Alan Adams (Mun-Thong Phung)

Internal (Council)

High 17.8 18.2 Retain indicator as shown.

BPI 52 (a) Increase health checks


Partnership (CCG)

High 5175 i) 9172 heath checks offered ii) 5045 health checks completed


BPI 55 Residents have a greater sense of community/ civic pride

Biennial Cllr Sampson Mary Harpley (Ian Carter)


High No Hounslow data for 13./14 (London Average: 60% Cabinet Office Community Life Survey, 2013/14)



Help and support when you need it Improving quality of life to reduce the need for care and hospital admissions while making sure there is high quality care and support for those who need it and keeping vulnerable adults safe.


Partnership

Polarity

Baseline (2013/14 outturn)

Target (2015/16)


BPI 65 Increasing service-users overall satisfaction with their care and support (ASCOF 3A)


Internal (Council)

High 56.1% 58% Retain indicator as shown.

BPI 61

Reducing permanent admissions of younger adults (aged 18-64) to residential and nursing care homes per 100,000 population (ASCOF 2A1)

Quarterly Cllr Kamaljit Kaur Alan Adams (Mun-Thong Phung) and the Health & Wellbeing Strategy.

Internal (Council)

Low 9.3 per 100,000 population

8.1 per 100,000 population

We are proposing changing the 15/16 target for this indicator. The original target of 8.1 per 100,000 population was based on a previous years outturn, which no longer reflects our current trajectory. Our proposed target to 9.0 per 100,000 population, which is in line with the Health & Wellbeing Strategy and Better Care Fund submission. In terms of the impact on MFTS savings, we are investing in a number of different initiatives such as the Community Recovery Service and the Personal Care Framework, aiming at a long term reduction in sizes of packages of care, less care breakdown and less use of residential and nursing care. It is the strategy as a whole which determines the level of savings rather than looking at one part of it in isolation.

BPI 62

Reducing permanent admissions of older people (aged 65+) to residential and nursing care homes per 100,000 population (ASCOF 2A2)

Quarterly Cllr Kamaljit Kaur Alan Adams (Mun-Thong Phung)

Internal (Council)

Low 316.4 per 100,000 population

267.2 per 100,000 population

We are proposing changing the 15/16 target for this indicator. The original target of 267.2 per 100,000 population was based on a previous years outturn, which no longer reflects our current trajectory. Our new proposed target is 333.9 per 100,000 population, which is in line with our Better Care Fund (BCF) submission In terms of the impact on MFTS savings, we are investing in a number of different initiatives such as the Community Recovery Service and the Personal Care


Partnership

Polarity


Target (2015/16)


Framework, aiming at a long term reduction in sizes of packages of care, less care breakdown and less use of residential and nursing care. It is the strategy as a whole which determines the level of savings rather than looking at one part of it in isolation.

BPI 63 More support given to carers


Internal (Council)

High 946 carers assessments

1366 carers assessments


BPI 66 Increasing the proportion of service-users who feel safe (ASCOF 4A)


Internal (Council)

High 58.5% 61.0% Retain indicator as shown.

BPI 67 Increasing the proportion of service-users who say that those services have made them feel safe and secure (ASCOF 4B)


Internal (Council)


BPI 68 Increasing the proportion of new clients who require no ongoing support following short term intervention (ASCOF 2D)


Internal (Council)

High Baseline to be established (data not currently collected, reporting to start in March 2015)

TBC Retain indicator as shown.

BPI 64 Increasing the proportion of older people (aged 65+) who were still at home 91


Internal (Council)



Partnership

Polarity


Target (2015/16)


days after discharge from hospital into reablement/ rehabilitation (ASCOF 2B1)

An Ambitious Council, delivering quality services and value for money Having the best interests of the Borough and its people at heart, providing leadership for its communities and finding new, ambitious ways to improve our customer care and deliver even better value for money.

Pre-existing/ new PI


Frequency Responsibility Internal or Partnership

Polarity Baseline (2013/14 outturn)

Target (2015/16)


BPI 91 More residents satisfied with the council


Internal (Council)

High No Hounslow data for 13/14. (41%, 2008 Hounslow residents panel survey; 67% 2014 LGA UK-wide poll)



BPI 92 More residents recognise the council offers value for money


Internal (Council)

High No Hounslow data for 13/14. (27%, 2008 resident panel survey; 49% 2014 LGA UK-wide poll)



BPI 71

a)

b)

c)

Fewer residents’ complaints No of Stage 1 complaints No of Stage 2 complaints No of Stage 3 complaints

Quarterly Cllr Corinna Smart Mary Harpley (Bukky McGlynn)

Internal (Council)

Low a) 1360 b) 63 c) 8 d) 28

20% Less






Target (2015/16)


d) No of Stage 4 LGO complaints

BPI 72 Less complaints upheld as a percentage of total


Internal (Council)

Low No data 20% less Retain indicator as shown.

BPI 73 % of complaints responded to in time


Internal (Council)


BPI 74

a) b) c) d) e) f)

Percentage of customer contact via high cost channels (HC) / better value (BV) channels: % Face to Face (HC) % Telephony (HC) % Email (HC) % Self-Service (BV) % Social Media (BV) % Digital Services(BV)


Internal (Council)

HC = high BV = low

a) 31% b) 67% c) 2% d) No data e) No Data f) No Data

(available from April/May 2014 onwards)

20% less contact through high cost channels 20% more contact through better value channels

We suggest retaining BPI 74 (a-c) Commitment will be made to ensure reporting BPI 74 (d-f) from 1 April 2016.

BPI 75 a)

b)

% abandoned telephone calls % abandoned calls regarding council tax and benefits


Internal (Council)

Low a) 23.8% b) 7%

a) 5%

b) 5%


BPI 76 Ensure average waiting time to see a customer services representative is less than 15 mins as per Customer Care Standards


Internal (Council)

Low 11 minutes 10 minutes Retain indicator as shown

BPI 77 Percentage of member enquiries responded to within the timeframes


Internal (Council)


BPI 78 Maximise levels of Quarterly Cllr Theo Internal Low Below 14% Retain indicator as shown.





Target (2015/16)


staff engagement Dennison Mary Harpley (John Walsh)

(Council) comparator average

BPI 79 Reduce time lost to sickness absence

Quarterly Cllr Katherine Dunne Mary Harpley (John Walsh)

Internal (Council)

Low Average 6 days per employee

Average 6 days per employee


BPI 80 Levels of non-permanent staffing

Quarterly Cllr Theo Dennison Mary Harpley (John Walsh)

Internal (Council)

Low 6% 6% Retain indicator as shown.

BPM 93 Implement a pilot of the Worksmart principles during July to September 2015

Quarterly Cllr Theo Dennison Mary Harpley (Tony Morrision)

Internal (Council)


BPI 81 Roll out the Worksmart Programme to 50% of the Civic Centre-based workforce by Mar 2016


Internal (Council)

High 0% Worksmart Programme rolled out to 50% of civic centre based employees by Mar 2016


BPI 82 Roll out 2:1 staff desk top ratio to 50% of the Civic Centre workforce by Mar 2016


Internal (Council)

High 0% 50% of the civic centre workforce to be working at a 2:1 staff desk top ratio by Mar 2016

It is suggested that this indicator is dropped because it duplicates BPI 81 (above), since the roll-out of the Worksmart programme includes the roll-out of a 2:1 staff desk-top ratio.

BPI 84 Budget overspend Quarterly Cllr Theo Dennison (Clive Palfreyman)

Internal (Council)

Low £1.5m underspend

£0 Retain indicator as shown.

BPI 83 Capital delivery Quarterly Cllr Theo Dennison (Clive Palfreyman)

Internal (Council)

High/Low 90% 95-105% Retain indicator as shown.





Target (2015/16)


BPI 85 Council tax collected to date

Quarterly Cllr Theo Dennison (Clive Palfreyman)

Internal (Council)


BPI 86 NNDR collected to date


Internal (Council)


BPI 87 Debt collection within 60 days


Internal (Council)


BPI 88 Creditors paid within 30 days


Internal (Council)


BPI 89 Management investment income


Internal (Council)

High £2.6m income against £2.2m target

Set by budget

We propose that this indicator, and BPI 90 (below), should be dropped. The council has significant plans for both capital and revenue investment over the next few years, covering school expansion, housing development as well as investment required to deliver savings. These plans will significantly affect the cash and short term investment holdings of the council and the potential need for short term borrowing. The priority for the treasury measurement function will be to ensure that the council has sufficient liquid assets to meet its obligations, whilst maximising potential returns given these constraints. This will be monitored as part of the regular treasury management reports to Cabinet. The scope of the previously used KPIs (89 and 90) is too restrictive to provide a suitable measure of performance of the treasury management function.





Target (2015/16)


These PIs are also being dropped from the Financial monitoring report and Performance return, so the proposed change will ensure consistency across all internal/external reporting. Monitoring of the treasury management function in the future is being considered. Relevant PIs will be reintegrated into the quarterly performance report when possible.

BPI 90 Average cost of temporary borrowing


Internal (Council)

Low 0.36% against 0.48% target

7 day LIBOR

We propose that this indicator should be dropped – see explanation above (the issue of liquidity will affect both investment [which is where we have excess cash that we loan mainly to banks or other local authorities] and temporary borrowing [where we borrow for a short period of time to cover cash flow needs]).

LOCAL AREA

PERFORMANCE SOLUTION (LAPS)

INDICATOR SET RETROSPECTIVE DASHBOARD

2014/15 (Q3)

Appendix D

report for: actiondemocraticservices.hounslow.gov.uk/documents/s117208...quarter one 2015/16. 2....

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