I Y____ UNIVEOFQ EN LLibrary

Report of the librarian.1996

Econoill.tcs Pel'~Z871. Uf:, lie.

Contents

Mission Statement

Background

The Year in Review

1 . Meeting Clients' NeedsThe Library's clientsImproving Client CommunicationInformation Skills Program

2 . Linking Clients with InformationInformation TechnologyNew Materials in the Branch LibrariesGifts to the University of Queensland LibraryBorrowingDocument DeliveryNew Curriculum, New ResourcesNew Facilities

3 . Projects and PartnershipsResearch and DevelopmentOther cooperative projects

4 • Community RelationsUQL PathwaysOther Community EventsExhibitions

5 . Management of the LibraryThe New Structure for the LibraryThe Library's Budget in 1996Information Technology ServiceInformation Access and Delivery ServiceCommunications ServiceCorporate Services

6 - Skills Development, Training and Staff IssuesTraining within the LibraryConferences and SeminarsTraining Programs for Overseas TraineesPersonnel - Recruitment and SelectionSick leave, workers' compensation and rehabilitationSecondmentsIndustrial and Organisational Issues

AppendicesA - Library StatisticsB - Financial StatisticsC - Library Committee of Academic BoardD - Library StaffE - Staff Papers and PresentationsF - Library Management StructureG - Representation on External Committees

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1996

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1996

Mission Statement

Our Mission:

We link people with information, enabling the University ofQueensland to achieve excellence in teaching, learning and research.

Our Objectives:

1] Enable students, staff and researchers to locate relevant informationeffectively to support current programs and lifelong learning.

2] Provide to customers in a timely manner relevant sources ofinformation for teaching and research, from our own collection and bylinks to sources outside the Library.

3] Ensure that Library staff are empowered and can interact closelywith academic programs.

4] Ensure adequate funding and facilities to support the Library'smISSIOn.

5] Manage the Library's resources effectively.

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L -b~ THE UNIVERSITY~ OF QUEENSLAND welink!OPkWU[f!:ry

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Background1996

The Library also offers a number of centralisedsupport services. These are:• Information Access and Delivery Service;.. Information Technology Services;.. Communications Service;• Corporate Services.

The University of Queensland Library islocated organisationally within theAcademic Services Group of the

University (it is the largest component of thegroup). The Library reports through, and isfunded by, the Pro-Vice-Chancellor, AcademicServices, who, in turn, reports to the SeniorDeputy Vice-Chancellor.

The Library comprises 14 branches located atthe St Lucia and Gatton campuses and in severalteaching hospitals (funded and managed jointlyby the Library and hospital authorities) and inthe Dental School. The branch libraries do notconespond precisely with the Faculties theyservice within the University as they areprimarily disciplinary in basis. The branchlibraries are grouped according to discipline orgeography and are as follows:

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Biological Sciences Library;J.K. Murray Gatton College Library;Health Sciences Libraries- Dentistry Library;- Herston Medical Library;-- Mater Hospital Library;- Princess Alexandra Hospital Library;Physical Sciences and Engineering Libraryincluding:- Geology Library;

Social Sciences and Humanities Library

Service which incorporates:- Architecture/Music Library;- Central Library;- Fryer Library;- Law Library;- Multimedia Service;- Undergraduate Library.

Over 1.7 million volumes are held in addition tolarge collections of microforms, multimedia,digital files and primary sources. These arehoused in all branch libraries, and in awarehouse on the St Lucia campus whichprovides cost-effective storage for less usedmaterial. Over 20 service points deliver servicesfor up to 8 I hours per week. Each branch libraryincludes similar facilities and provides similarservices, although there are some variations dueto client need.

Service delivery through the branch libraries issupported by centralised processing andtechnological and administrative services for thewhole system. All personnel are recruitedcentrally. All library materials are ordered andprocessed centrally. Economies of scale areachieved through the centralised management ofservices such as copying. Policies are developedfor the Library as a whole with the participationof as many staff as possible. The Library alsouses its World Wide Web Home Page tointegrate service delivery. The Innopac librarycomputer system, marketed by InnovativeInterfaces Inc., is used to provide collectionmanagement service and access for all clients.

The Library's effectiveness in terms of itsservice delivery is strongly influenced by thesuccessful implementation and use of theappropriate information technology.

To this end, the Library provides approximately600 personal computers across its system.Almost 400 of these are for public use and theLibrary undertakes an extensive trainingprogram in effective information access and use.Over 200 databases are networked and dial-upservices are available to anyone who registersfor such services with the University's PrenticeCentre. The Library provides an extensive arrayof services, including traditional services likeloans and inquiry services, and more innovativeservices such as assistance to academic staff inthe possible uses of multimedia.

The Library has, in total, one of the largestcollections among Australian academic libraries,and by far the largest collection in Queensland.

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1996

The Year in Review

The new system went live on 17 February, twodays ahead of schedule and just in time for thebeginning of First Semester. The three monthimplementation schedule was the shortest onrecord for a Library of our size and complexity.That the implementation went so smoothly is acredit to all Library staff. The new system hasresulted in many new and improved customerservices, as well as being considerably cheaperto manage and maintain than the previoussystem. It was quickly accepted by the Library'smany customers, particularly the Web interfaceto the catalogue.

Janine Schmidt

The yearwas aneventfulone for theLibrary. Theinstallation of thenew integratedlibrary manage-ment system inFebruary dom-inated the activityand set the paceand tone for therest of the year.

submission was made to upgrade the facilities ofthe Central and Undergraduate Libraries. Theproposal was approved as part of theUniversity's Capital Management Plan, and bythe end of 1996 work began on the planningrequired.

The staff commitment again proved that manythings are possible with effort, energy andenthusiasm. The work on systemimplementation was nothing short ofmiraculous. We acknowledge the partnershipswith the academic community, the extensivecontributions of members of advisorycommittees, particularly the library committeeof the Academic Board and the University'ssenior stall and administration. We wereparticularly grateful for the leadership providedby the PVC Academic Services, Dr IanReinecke.

The coming year will see enhancements to theinformation system which will maximise thebenefits to clients, a more focused program ofinformation skills classes to update and extendthe knowledge of the staff, and a reaffirming ofthe Library's mission to be that crucial linkbetween clients and the information they seek.

Technological developments continued to be atthe forefront of the Library's year. The CDROM network was extended. A trainingprogram resulted in benefits of increased levelsof skills among library staff. Much betterservices on many fronts were the results for theclients.

The Library continued to provide the highestlevel of service possible in all its sections andbranches, supporting the University's mission toprovide excellence in teaching, learning andresearch. The Internet training program wasextended and hundreds of students and staffwere trained. Information skills programs,working in partnership with appropriate teachingdepartments were extended.

Work continued on implementing variousrecommendations of the Trask report. A

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Janine SchmidtUNIVERSITY LIBRARIAN

1996

1 ... Meeting Clients' Needs

The Library's clients

D uring 1996 The University of Queens1~ndLibrary continued to meet the needs of adiverse range of clients - over 25 000 students,5000 staff, groups with whom the University hadformal links, such as the Cooperative ResearchCentres and the Queensland Institute of MedicalResearch, as well as the wider community.These clients represent the whole spectrum,from those having their first experience of anacademic library to others, including those fromthe hospitals and research centres, who havesophisticated and complex information needs. In1996 two-thirds (66%) of the Library's businessin terms of loans was with undergraduates,another 21 per cent was with postgraduates andseven per cent with academics. The remainingsix per cent was made up of general staff andborrowers external to the University. Loans, ofcourse, represent only one type of use.

loans Statistics Feb-Dec1996:

In 1996 the Library found itself well placed tomeet not only the needs of its own immediateclients, but also continued to help meet theresearch needs of the staff and students of otheruniversities, via document delivery and thecooperative system of reciprocal borrowing forresearchers. The University of QueenslandAlumni are able to register as Library clientsupon the payment of a nominal fee. Members ofthe public are also able to register to borrowfrom the Library for a fee. The Library's HomePage and catalogue was accessed via dial-upmode by clients within Brisbane and, indeed,throughout the world - at all times of the dayand night.

Improving clientcommunication

M aking clients aware of the Library'scollections and services was again apriority in 1996. A significant achievement in1996 was the appearance, in February, of theLibrary's new quarterly magazine Connections,which informed readers about developments inLibrary services and resources.

Orientation Week, the official start of theacademic year, offers the first glimpse ofuniversity life to a whole new cohort of studentseach year. Because an important part of successat university is knowing how to find theinformation needed for assignments and exams,the Library once again coordinated anorientation program to introduce new students tothe Library and its services. A display wasmounted in the foyer of Central Library.Students were introduced to the Library'sinformation system and much interest wasshown in the Internet courses. A total of 61 tourswas conducted for 408 students and some 83sessions on how to use the catalogue attracted1054 people.

* ICTE:

** ILL:*** CVRS:

Institute of Continuing and TESOLEducationInter Library LoanCentral Video Replay System

The Library guide for new undergraduatestudents was sent out with the enrolment formsat the beginning of the year. The Library also

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1996undertook an audit of its publications and thecontent of the Library's pamphlets wasreassessed. Consequently, many were reissued indifferent formats, but all conforming to the newstyle the Library developed for its publications.New pamphlets that covered gaps in serviceprovision were also developed and publishedand work on a n~,w guide to Library services forpostgradua~.~stliaents was begun as a result ofthe audit.'

An electronic suggestion box was set up toprovide clients with a way to express their viewson, and thus give Library staff some valuablefeedback about, the new information system andother library services. Some 830 customersuggestions and comments were received viathis means. A selection of these included: 'soeasy to use', 'logical and simple' and 'what animprovement'. Most of the suggestions were inthis vein and generally very positive, withclients expressing their satisfaction with the newsystem and its ease of use. Others used thesuggestion box to request an extension ofservices and additional PCs. A furtherproportion consisted of requests for items to beadded to the collection and some 158 items werepurchased as a result of suggestions made.

Library Liaison Officers, appointed across alldepartments continued to act as a point ofcontact for library services. The staff in thesepositions provided an important focus for librarystaff when dealing with departments in relationto collection development matters in particularand streamlined the process of ordering texts.Liaison librarians in the branches also helped todeliver more targeted services to theirdepartmental clients. Information was alsoregularly provided to the Heads of Departmentoutlining changes and improvements to Libraryservices. These updates were usuallyaccompanied by flyers to place on departmentalnoticeboards. Visits to all the Heads ofDepartment at Gatton College, and in theBiological Sciences and Physical Sciences andEngineering Faculties, were undertaken by theUniversity Librarian and the relevant branchlibrary manager. These provided an excellentmeans of communicating with the departmentsand were a new initiative in 1996. The visitswere followed in many instances bypresentations to departmental staff meetings.

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Information SkillsProgram

The year saw the expansion of theinformation skills program across allbranches. As technological advances in theprovision of information continue to be madeand more material is produced in, and accessedvia, electronic means, the Library must work tokeep firstly its staff and then its clients apprisedof all the developments in this complex sphere.New learning environments, an increaseddiversity in the student population, greater use ofself-directed or problem-based learning, flexibledelivery and lifelong learning approaches allemphasised the need for, and significance of,information skills training. Students requiredguidance in how to structure their intelTogationof databases and also needed information aboutthe wide variety of resources available.

The main aim of the information skills programwas to update the knowledge of library clientsvia formal classes and information sessions or,more informally, through assistance atinformation desks. In previous years the needsof undergraduate students were the main focusof the program, however, in 1996 the needs ofpostgraduate students and academic staffreceived increased attention.

Rethinking Information Skills classes were heldfor all librarians involved in the provision ofinformation skills to ensure that any programsdeveloped in 1996 targeted the real needs of theparticular client group. These classes attractedabout 50 librarians. OveraJJ it was a usefulexercise and staff found that having theacademic perspective on the Library's programwas very useful and informative. The sessionresulted in the development of moreappropriately focused courses.

A series of seminars that were focused aroundthe specific needs of academic staff was alsoorganised. It included the foJJowing:• Uniserve Science which outlined the use of

multimedia in science;• Multimedia Exposed which raised the

awareness of how multimedia resourcesenhanced teaching and learning (This was aninitiative funded by the Academic Board'sTeaching and Learning Committee and

Training being conducted in thePhysical Sciences andEngineering Training Room

Central Library took overall responsibility forthe changes, development, rewriting ofpresentations and workbooks for the InformationSkills for Research Postgraduates program. A

Seminars were also held, forboth academic staff andlibrarians, on how to:• use electronic journals;• search Medline and

Current Contents and usethe Internet;

• use Australian literarymanuscripts to show theprocess of creativewriting (conducted byFryer Library for theMaster of Arts (CreativeWriting).

1996total of 21 separate courses were taught acrossall branches of the Library and 300 peopleattended. Postgraduate students were employedto assist in the presentation of the classes. Thefeedback from the courses was very positive andthe courses gained a good reputation within theacademic departments.

Subject-oriented sessions were conducted for newstudents in the Architecture/Music Library,covering reference tools and techniques. Thesewere followed by sessions on CD-ROM andremote databases, and on Digilib, an imagedatabase which is a joint project between theLibrary and the Architecture Department. TheLaw Library introduced a two-day weekendworkshop for 24 postgraduate students and ahandbook was produced to support the materialcovered over the two days. Another innovation

was the introduction of tenfour-hour workshops, offeredto graduating law students.

The information skillsprograms for the Library'smain clients, undergraduatestudents, were tailored to meetthe needs of each branch'sclients. At Gatton Library, for

...•.......•....•.•...•........•........• _ •..CCl

example, because of the widerange of students enrolled atdifferent levels of courses -Certificate, Diploma, andBachelor - the programsexplaining Library services

reflected this diversity of knowledge and weretargeted appropriately.

Navigating the Internet courses were once againoffered for Library clients in 1996 and, with agreater knowledge of Internet services in thecommunity, students were requesting moreadvanced classes. Communicating via theInternet, a new course, was developed as a directresponse to feedback from clients for morecomplex information, and will be offeredthrough all branches in 1997.

The information skills of general staff were notforgotten. The Library conducted Internettraining for the University's PersonnelDepartment. The workshops were well receivedwith Personnel staff commenting favourably ontheprofessionalism of the delivery and design.

organised jointly by Library staff and theTeaching and Educational DevelopmentInstitute, with input from academics.);Copyrights and Copywrongs which providedan update on copyright law (Again, this wasorganised by the Library on behalf of theUniversity's Teaching and LearningCommittee.) ;two seminars on 'Cyberpedagogy' - NewDirections in Multi- and Hyper-media andTeaching and Learning in New Times whichwere joint initiatives of the Library and theGraduate School of Education. Theyprovided a forum for academic staffpresentations on various teachingapproaches;Learning Technology in 1996: FromInteraction to Internet, which was presentedby Dr Adrian Longstaffe.

At the Physical Sciences and EngineeringLibrary, a library skills program was once againan integral part of a compulsory first-yearsubject for all engineering students. Specialistseminars were held for various departments inthe agricultural, physical and biologicalsciences. These were conducted by theUniversity Librarian, the manager of the relevantbranch library, as well as other library staff. Apilot training program for the tutors inMechanical Engineering Department wasorganised. This improved communicationbetween tutors, students, and librarians and alsohighlighted students' information needs.

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1996

2 - Linking Clients with Information

Information technology

The conti~u~rigdrive to enhaI~ce the L.ibrary'selectronIc systems to make mformatIonresources more accessible to clients was a majorfocus of activity in 1996. This drive occurred onthree main fronts. The most significantdevelopment for the Library in 1996 was theintroduction of the new integrated librarymanagement system which commencedoperation on 17 February, just in time for thebeginning of first semester. The Library's newsystem was officially launched in CentralLibrary on 22 February by the Vice-Chancellor,Professor John Hay.

The three-month implementation schedule wasthe shortest on record for a Library of such sizeand complexity. The implementation wasoverseen by Chris Taylor and Carolyn Jones andits smoothness was a credit to all concerned. Thenew system is much less expensive to manageand maintain than the previous system.

It also provided many more options in terms oflibrary service. By the middle of the year achoice of interfaces to the Library's cataloguewas offered - either the standard text-basedversion or the increasingly popular Webinterface via workstations within the branchlibraries, in university staff offices, or fromhome.

Both catalogue interfaces provided a wealth ofcustomer services, including:

• a simple, user friendly means to locateresources held locally and check theiravailability;

• the ability to request material that iscurrently on loan or held at anothercampus;

• the facility to check and renew loans andholds;

• access to the latest information on thepublication date of journals;

• direct links to university catalogues allaround the world.

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In addition, the Web interface provided an ever-increasing range of useful services, including theability to use hypertext links to move easilyaround the catalogue; link directly to hundredsof electronic full-text journals and useful WebHome Pages; and request material not held byUQL using electronic document deliveryservices. The phenomenal success of the newlibrary information system was evidenced by theapproximately 2.5 million transactionsperformed by the Library's clients on thecatalogue and the 1.43 million loans recorded.

There were enhancements to the ElectronicReference Library (ERL), a database platformwhich provides clients with standardised ways toaccess a wide range of different databases, andan increase in the number of databases available.

As a result, the use of on-line databases grew ata significant pace. Ten million records wereviewed (or downloaded) by the one million log-ins to the database network. Clients spent theequivalent of 30 years on the ten most populardatabases during 1996. Medline was by far themost used, clocking up 6 261 699 minutes or 12years of use in 1996 and just over 30 per cent ofall log-ins were to Medline. The next mostpopular database was Biological Abstractswhich accounted for 27.5 per cent of total log-ins. The average time spent by clients on eachlog-in to a database was approximately 20minutes. With just over 90 databases on offerclients had a wide range of choice and allbranches recorded significant usage of those intheir subject areas.

Students using CD-ROMs in theArchitecture and Music Branch

The year also saw the expansion of the Library'sHome Page on the World Wide Web. Access tothe collections and services was provided viathis means and information on topics, such asopening hours, was also presented. A priority for1997 will be to upgrade significantly the design,structure, and content of the Home Page inrecognition of its importance as the 'shopwindow' in the Library's services and resources.

New Materials in theBranch Libraries

The collections of the University ofQueensland Library continued to growthroughout 1996 but at a reduced rate, in relationto previous years, due to budgetary constraints.The total allocation for the purchase of materialsin 1996 was $7 268 483. The Library suffered adecrease in real terms of 9.5 per cent from theprevious year. Despite this a total of $4746530was spent on journals during 1996 whichrepresented a two per cent increase on theprevious year. The $2 265675 spent onmonographs, however, represented a 19 per centdecrease on the previous year. The reason for theincreased allocation to journals away frommonographs is both a combination of the need toacquire the most current information (usuallyfound in journals), the significant increase intheir prices, and the proliferation of materialsnow available in electronic formats.

Allocations of funds to branches anddepartments continued in a similar manner to theprevious year. The system of weightingimplemented in 1995 was refined and reappliedin 1996 to ensure equity across all branches.Departments were each allocated a base of$2000, with remaining monies allocated inproportion to the department's size and theaverage cost of books (taken over a three-yearperiod) in the relevant discipline, and weightedby a factor denoting how central libraryresources were to the discipline. This latterweighting is determined by loans and library usein the discipline.

In 1996 all branches listed their major purchasesas either electronic journals or monographs onCD-ROM thus confirming this trend towardselectronic formats. The following purchases

1996illustrated this trend:• the Library became a member of the

BioMedNet, a gateway to a number of e-journals in the life sciences;

• Linguistics and Language BehaviorAbstracts was an important new CD-ROMversion of an existing resource in the socialsciences and humanities area and proved tobe much more popular with clients than theprinted set ever was;

• aSHRaM, an interdisciplinary database inoccupational health and safety, satisfied theneeds of both the University'sadministration and a number of academicdisciplines across the University;

• Business Periodicals Ondisc was anothermajor acquisition which provided indexingand full-text printout of journals in thebusiness, economics, management andgovernment subject areas;

• selected statistics were made available, viathe Internet, from those published by theAustralian Bureau of Statistics;

• the Reuters up-to-date, searchable, full-textdatabase was also widely used by students inmany departments, especially those ineconomics, commerce, government, andjournalism;

• MathSciNet, the most comprehensive andup-to-date mathematics database was madeavailable;

• IMMAGE database from the Institute ofMining and Metallurgy was purchasedjointly by the Library and the JuliusKruttschnitt Mineral Resource Centre. It is acomprehensive database for mining andminerals processing;

• Chemical Abstracts was ordered on CD-ROM as well as the cumulative indexes forthe last ten years;

• the CHRIS and WHATT Databases(Tourism, Travel and Hospitality) wereacquired;

• the Integrated Regional Database (IRDB)(Australian Bureau of Statistics) wasobtained;

• the International Inventory ofMusicalSources (RISM), a CD-ROM sourcecatalogue of music manuscripts from 1600,was acquired;

• the CD-ROM index to the important series,Buildings ofEngland, greatly enhanced quickaccess to information about many Englishbuildings.

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Dentistry Alumni donated $6400 towards thepurchase of a PowerMac and three CDdrives.

Fryer Library continued to attract donationsfrom a wide range of sources. Donations to themanuscript collection included:

1996A cautionary footnote to the acquisition ofmaterials in 1996 was that the cost of many ofthe electronic services was very high, with somenetwork licences often beyond budgetary limits.The major issue for 1997, therefore, will be howto strike the right balance, in terms of thebudget, between the acquisition of both print andelectronic materials. An allocation of $200 000was made available from Research InfrastructureFunds to support the costs of providing networkaccess to many of the databases. The researchcommunity benefited enormously from this.

There were some notable exceptions in the trendtowards acquiring resources in electronicformats. Fryer Library acquired selected literarymanuscripts of prize-winning novelist, JanetteTurner Hospital, a University of Queenslandgraduate, and Herb Wharton. Manuscripts ofsome other of Wharton's works were acquiredby the Fryer Library in 1996. The collection alsoincludes taped interviews.

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records of the Australian Council of TradeUnions (Toowoomba);James Birrell's Architectural Plans ofIpswich Buildings;an annotated draft of Kathie Cochrane'sbiography of Oodgeroo Noonucca1 (KathWalker) and correspondence with JudithWright McKinney relating to the writing ofit;additions to Bruce Dawe's literary papers;materials relating to Brisbane's theatres;additions to Tom Shapcott's papers;materials on women's issues and gay issues.

The reference collection of the Architecture/Music Library was enhanced by the addition of anumber of major atlases, and by a large intake ofvolumes of the Repertoire Internationale de laPresse Musicale (RIPM), an inventory of 19thcentury music periodicals, comprisingsummarised contents and references.

At the Architecture/Music Library a donation ofover 100 scores of new music from thecontemporary music group, Elision, wasextremely welcome. Dr Colin Brumby continuedto donate copies of newly published scores andcompact discs of his works, which wereparticularly appreciated. The Library's holdingsof Dr Brumby' s works are becoming an identifiedstrength around Australia.

Other major donors included:Gifts to the University ofQueensland Library

T hroughout 1996 the Library continued toreceive generous support from thecommunity in the form of donated material andalso money with which to purchase material.

Significant contributions included:

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•••••••

the Amitabha Buddhist Association ofAustralia;the estate of Ms Vivienne Abraham;the estate of Mr Frederick Richard Smith;AMB Exploration Pty Ltd;Professor Trevor Clifford;Mr Adrian Day;Mr Darcy Milburn;Dr Adrian White.

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the $5000 that Emeritus Professor DorothyHill once again contributed to the GeologyLibrary;the subscription to the CD-ROM version ofDuane's Clinical Ophthalmology donated toHerston Medical Library by the College ofOphthalmologists;two generous donations to the DentistryLibrary. The Australian Dental Association(Queensland Branch) donated $3000 to buymultiple copies of textbooks and the

The Alumni continued its generous support ofthe Library. The University's Development Fundalso raised $10 108 which was used to purchasePCs for placement in public areas.

Borrowing

I n 1996 there were nearly 1.52 million loans,an 11 per cent increase on the previous year.These loans were conducted by theapproximately 48 000 eligible clients. As well asproviding data on the type and number ofborrowers, the new information system was alsoable to provide 'snapshots' of client borrowingat any given time. For example, the systemshowed that, in April, the average number ofitems on loan to an undergraduate was 3.8, apostgraduate, 5.7 and an academic, 5.4.

The implementation of the new integratedlibrary management system brought with it anumber of benefits for borrowers in 1996. Thedevelopment of global lending parameters meantless confusion for borrowers as they no longerhad to contend with different policies for eachbranch library. Various new services wereintroduced. Clients were able to receive noticesbye-mail and order materials from libraries onanother campus themselves. Clients were alsoable to reserve material that was on loan tosomeone else, book rooms, and renew their ownloans. Security when accessing confidentialborrower infonnation was assured with theintroduction of a personal identification number(PIN) for clients.

Library overdue fees were introduced in August1996 as the most effective available incentive toencourage the return of materials in highdemand by the due date. While there was someinitial resistance to the idea of overdue fees,most clients accepted that the threat of a feewould induce tardy borrowers to return theirmaterial on time. The number of overdue noticesgenerated in 1996 was 83 865 which representeda one per cent decrease from the previous year.As the system of fees only operated for less thanhalf the year, this figure is encouraging. Moniescollected in overdue charges were used to buyadditional resources for the Library.

Borrowing was generally up across the board,with individual libraries showing someinteresting trends. The Multimedia Service onceagain experienced a marked increase in loans fortutorial or class presentations (by 41 per cent).At the Undergraduate Library loans were up by13 per cent. Approximately 18 per cent of allUndergraduate Library 'checkouts' were by non-

1996undergraduate category borrowers, 15.5 per centbeing postgraduate and academic staff. TheUndergraduate Library accounted forapproximately one third of all loans across thewhole of the UQL system.

Document Delivery

I n 1996, REDD, the Regional ElectronicDocument Delivery Service, became anongoing service. The service began life late in1995 as a cooperative project of three libraries inBrisbane, The University of Queensland,Griffith University and Queensland Universityof Technology. A successful grant applicationwas made to the then CommonwealthDepartment of Employment, Education andTraining to 'develop and implement electronictechnologies to enable rapid request, scanning(converting to digital images) and electronicdelivery of materials via the Internet'.

Essentially, the aims of the REDD project wereto:• provide a simple, timely and cost effective

mechanism to request, send and receivedocuments electronically;

• rely on existing Internet standards, such asMIME (Multipurpose Internet MailExtensions) CGI (Conml0n GatewayInterface) and TIFF (Tagged Image FileFormat);

• run on a platform that library staff and userswould want to use, namely Web browsers.

The aim was not to develop an inter-library loanmanagement system.

The introduction of REDD resulted in asignificant improvement in customer service inthe area of document delivery. The electronicdocument delivery request form provided aneasy means to request documents, 24 hours aday, from a researcher's office or home. At thedelivery end, there was an improvement indelivery times due to the scanning of documentsrather than the usual photocopying and posting.The success of REDD as a customer service wasevidenced by the registration of 800 users at theUniversity of Queensland alone.

REDD became operational in March 1996 and,after a trial period, was officially launched byAdjunct Professor Dale Spender on 18 October.

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1996During the six-month trial, REDD was extendedto the University of Southern Queensland,Southern Cross University, Australian CatholicUniversity and the State Library of New SouthWales. It is intended to develop REDD further in1997 to deliver requested items to researchers'desktops.

Traditional ways"of document delivery operatedin tandem With REDD. In 1996 there were some38 167 requests made to other libraries, with32067 received (a fill rate of 84 per cent) and22344 requests were received from otherlibraries and 17 941 sent (a fill rate of 80 percent). The number of requests made by theUniversity increased significantly. This perhapsreflected inadequacies in the local collection,greater use of the databases, leading to thediscovery of more relevant materials, orincreased research activity. Further analysis ofthe requests would provide greater insight.

The Library took over the responsibility for the'cuckoo' system whereby staff from oneuniversity are based at another university toprocess their institution's requests for materials.This system had previously been managed byGriffith University, using casual staff. Theformer system effectively bypassed theLibrary's document delivery service. TheUniversity of Queensland was, to some extent,effectively subsidising document delivery tofour other universities. Under the new systemthis anomaly has been partially overcome. Withthe cost of document delivery increasing all thetime, the schedule for charging will be reviewedin 1997.

Planning also commenced in 1996 to re-centralise the Library's document supply service

to external organisations. During 1996 documentdelivery was the responsibility of individualbranches, however, this will change gradually asmore and more functions are handled cefrtrally.It is anticipated that this move will make betteruse of the Library's heavy investment inresearch collections, improve the service toclients, and reduce the cost of providing servicesoverall.

New Curriculum, NewResources

The year 1997 will see the first intake ofstudents into the University's graduatemedical course (GMC). Several years ofplanning have gone into the design,development, and delivery of the course. TheLibrary had a considerable role to play indeveloping the appropriate informationresources to support the course. Nicola Foxleewas jointly employed by the Library and theQueensland Medical Education Committee todevelop the appropriate library resources. A totalof $65 000 was expended on texts to supp0l1 theproblem-based learning on which the graduatemedical course is based. Because problem-basedlearning is a relatively new concept in the healthsciences area, all Health Sciences librarians wereinvolved in the tutor training programs andattended seminars on problem-based learning tohelp them understand the implications this willhave for the provision of library services for theGMC.

Because graduates will be placed at a number ofhospitals throughout the State the Library wasapproached by a number of these hospitals about

Inter Library Loan requests made by University of Queensland Library toExternal Libraries:

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1996Inter library Loan requests received by University of Queensland library fromExternal libraries:

* PSE: Physical Sciences and Engineering

the possibility of extending library services totheir sites. The University Librarian visitedTownsville to discuss the provision of servicesto the hospital there and discussions were alsoheld with QEII, Prince Charles and Nambourhospitals. Because of these approaches and otherconcerns in relation to hospital library provision,the University Libratian approached theDepartment of Health towards the end of theyear to develop coordinated plans to statewidehealth information provision.

New Facil ities

T he major development for 1996 was theUniversity's allocation of $9.8m from itsCapital Works Program for the refurbishment ofCentral Library and the Duhig Building whichhouses the Undergraduate Library. The Librarysaw an opportunity not only to reorganise libraryservices within the Social Sciences andHumanities and upgrade facilities for thecentralised library support sections, but toredesign the whole library model. The design ofthe Library buildings has not altered in recentyears, yet the technological developmentsdriving the service and its delivery have beenastounding. The opportunity, therefore, torearrange the services to meet client needs wasseized. Throughout 1996 a great deal of workwas done on schematic design.

The architects introduced the concept of a linkbuilding to facilitate movement between thebuildings and the integration of services. Thissolution, while acceptable to the Library, causedsome additional challenges because of the

** SS&H: Social Sciences and Humanities

heritage-listed status of the Forgan SmithBuilding which adjoins the Duhig Building. Thesolution, therefore, was to place this linkbuilding underground to maintain the integrityof the current buildings. Considerable time andeffort were required to ensure that the additionalcost of this new construction did not jeopardisethe ability to keep the estimated costs withinbudget.

To ensure the functionality of a customer-drivenservice facility in a time of great changes ininformation technology, a new service modelwas developed with particular reference to otherservice organisations. Future upgrades of otherbranch libraries will benefit from thisdevelopment work.

The Library received $155000 from Qualityfunds to refurbish the entry level of theBiological Sciences Library and construct acomputer facility for information skills trainingand individual student use. The improvedfacilities at the Biological Sciences Libraryallowed for the establishment of a new loansdesk, a new information desk, and a totalredesign of the staff areas. This work wascarried out early in the year and culminated in acelebration that marked the 20th anniversary ofthis library service.

Late in 1996 the University earmarked $165 000from the minor works program funds for asimilar refurbishment of the Physical Sciencesand Engineering Library scheduled for 1997. Inthe interim, at this library, the new journalsdisplay was moved from level 4 to level 2,making it more easily accessible to researchers.Old signs were replaced with the now standard

13

1996blue and white signs which greatly improved thelook of the library and made it easier for clientsto access resources.

The Library channelled some minor worksfunding into the provision of a computer traininglaboratOly in the Herston Medical Library. Theentry to the Hers!?n Medical Library was alsoimproved anp the staffroom was refurbished.

A significant improvement to facilities in theArchitecture/Music Librmy was undetiaken whenthe space was extended and redesigned. Improvedstudy spaces were provided and furtherworkstations installed with more functionallayout. They had ease of access to the collectionsand there were displays of new materials. Theteaching staff were pleased with the newsurroundings and the positive impact this had onstudents.

The University constructed a warehouse on theSt Lucia campus, with space dedicated to librarystorage. Little used material that had been storedoff-campus, and in a variety of places, wasbrought together and relocated to this building,creating a new library location, 'warehouse'.Increased costs for the project resulted in adecreased allocation of space, thereby reducingthe future storage capacity. In 1997 there will bean improved service - daily retrieval - fromthis store.

Building and renovation plansare underway to deliver a betterservice to library clients

14

The Library continued discussions with theMater Hospital in the quest for a larger space forthe joint university-hospital library. Someoptions were presented for consideration"'!lnd theLibrary was invited to assist in the design of theagreed space.

Other smaller initiatives across all branchesimproved the access to resources for clients andenhanced the level of service that was offered.During 1996 there were many improvements inthe presentation and layout of branch librariesand the available facilities were extended andimproved to maximise client use. In allbranches, because of the introduction of theLibrary's new information system, personalcomputers (pes) were installed to allow clientsaccess to both the new system and acomprehensive range of databases. Internetaccess was also offered.

Multimedia training rooms were established, orplanned for, in all branch libraries in 1996 toprovide the appropriate venues in which toconduct information skills training. Studentsused these facilities when they were not beingused for training purposes. The facilities provedparticularly popular with all concerned.

Architectural models showing the'before' (left) and 'after' (below) of thelink building which will beconstructed underground to integratelibrary services

1996

3 .. Projects and Partnerships

T he Library has established andmaintained excellent links not only withthe academic community it serves butalso with other organisations which have similaraims and goals to the Library and whoseactivities complement and support the Library'score business. To this end during 1996 theLibrary formed a number of strategic allianceswithin and beyond the Library, resulting in anumber of key projects which had significantbenefits for all concerned.

Research andDevelopment

APplications for research funds during 1996were made on behalf of the Library itself,and also on behalf of the Library incollaboration with other departments of theUniversity. The Library's success in this areawas primarily due to this collaborative approach.The Research and Development section, createdin 1995, played a key role in taking the Libraryout of its buildings and into the departments andwider community. In doing so it fostered closerworking relationships, a better understanding ofdepartmental needs, and raised the profile ofboth the Library and The University ofQueensland. The Research and Developmentsection (later renamed the CommunicationsService) brought to the Library much neededfunding and it provided opportunities toundertake innovative work.

The Communications Service continued to playa leading role in the Academic Services Group'sCustomer Service Project. Focus groups wereheld with students, general and academic staff todetermine perceptions of the group's service.Data from the focus groups formed the basis ofan extensive work plan, aimed at improving thequality of service. A Customer Service TaskForce, chaired by Helen Darch from the Library,and consisting of representatives from mostAcademic Service departments, was formed as aresult.

QUIK!, a cost-effective, interactive Internettraining tool developed by The University ofQueensland's Library and Computer ScienceDepartment, was launched on 20 November,1996. This was the result of a project funded byThe University of Queensland using Qualityfunds (Teaching and Learning). QUIK! waslaunched by Queensland' s Director-General ofEducation Frank Peach in the University'sMultimedia Facility at the St Lucia Campus.

The training package teaches the most effectiveways to identify, access, exploit and evaluateInternet tools, resources and services. QUIK!consists of a series of interconnected learningmodules operating dynamically as an interactiveset of World Wide Web pages on CD-ROM. Itcan easily be integrated into teaching programsand virtually any learning situation. QUIK! willbe marketed in its original version, and in anenhanced version (QUIK Pro) for the educationmarket. In addition to its availability on CO-RaM, QUIK! was also made available tostudents of the University via the Web.

A start was made on the first electronic imagingproject of material from the Library'scollections. An initiative for Fryer Library, theHume Project, consisted of imaging 972photographs and drawings from a set of albumsrelating to the Hume family. A compressed file(JPEG format) and a thumbnail file were createdfor each image. The second stage of this project,which was again accepted as one of the TertiaryEducation Development Institute's ActionLearning Programs, was to move the imagedatabase from a networked application to anInternet-based application.

Another project for Fryer Library, the MoretonBay Courier Project, utilised Microsoft Accessto provide sophisticated data entry forms, anddisplays the data in a variety of formats forediting purposes. The data are also formatted forprint and Web publication. The knowledgeacquired for these projects has already beenreused in other projects, and will be ofcontinuing benefit to the Library and its clients.

15

Suzanne Newton from Pathways "teaching the teachers"---_.~ --

A total of 19 projects was applied for in 1996.Five were successfully negotiated. In 1996 thetotal amount of funds awarded to supportLibrary research was $73 113 covering thesefive projects. Three projects received funds fromexternal agencies, while two were funded byprograms from within The University ofQueensland. The projects securing funding were:

II Enhancing Customer Support ($46 822);II News from the Moreton Bay District 1840-

1860: A newspaper subject index ($9000);II Serving the Information Needs of

Queensland's Physiotherapists ($7500);II Pathways - Benchmarking ($5000);II Flint Aboriginal Languages Records

Catalogue ($4791).

16

Other cooperativeprojects

OClC

T owards .the end of ~~9?, the Library to.ok theinnovatIve step of JOInIng OCLC (OnlIneComputer Library Center). Because theinformation market place is a global one, theLibrary needed a partner that had a proven trackrecord on a global scale. OCLC is the largestconsortium of libraries in the world, with amembership base of over 7000 and with afurther 23 000 libraries using OCLC in someway. OCLC has a bibliographic database of over35 million records, by far the largest database ofits type in the world, and it provides access to anincreasing number of citation and full-textdatabases, all via a single front end.

The University of Queensland Library was thefirst Australian library to become a full memberof OCLC and, in years to come, will be able toexplore the partnership in depth, to see how itcan best be used for the benefit of its customers.

National Bibliographic Database

T he Library has long been recognised ashaving valuable research collections, withsome unique (in Australia) items being held.While access to this material had been availableto researchers remotely via the Library'scomputer catalogue for most of this decade, theability to search either multiple databasessimultaneously or a single large database createsa distinct advantage for the searcher. Over thelast several years, the Library made itscollections more visible to the researchcommunity by progressively adding records andholdings to the National Bibliographic Database.With the transfer of the Library's bibliographicdatabase to the new system, the opportunitypresented itself to load the remainder of theLibrary's records (600000) and holdings to theNBD. It is expected that the project will becompleted by the National Library of Australiain the first half of 1997.

National CJ K Project

T he Library's involvement in the AustralianNational CJK (Chinese, Japanese, andKorean) Project continued throughout 1996. Theproject was an outcome of a 1994 FederalGovernment report, Australia and Asia:Strengthening the Partnership. The reportrecognised that Australia's future in social andeconomic terms will be increasingly focusedtowards Asia. The Australian National CJKProject was a cooperative project involvingthose libraries that hold Australia's major CJKcollections. The project's mission was to supportAustralia's closer relationship with Asia byproviding Australian libraries and their clientswith improved access to the distributed nationalcollections of Chinese, Japanese, and Koreanmaterials.

The Committee of AustralianUniversity libraries (CAUL)

One of the key aims of CAUL is to shareinformation. The University of Queenslandcontinued its involvement with this group. Somefunds made available under the National Priority

1996Reserve Fund were allocated to joint databasepurchases. The Australian Vice-Chancellors'Committee (AVCC) Standing Committee onInformation Resources Database AccessWorking Group was made responsible fornegotiating consortium deals with informationproviders for the benefit of CAUL members.The Library benefited from group discounts forproducts or services, such as access to a specificdatabase like Current Contents, or group accessto a database for a trial period. Innovativeprojects were begun in this way.

Australian Centre forPublications Acquired forDevelopment (ACPAD) Scheme

The Library continued to support the ACPADscheme by offering runs of journalswithdrawn from the collection according to theLibrary's withdrawal policy. The majorrecipients in 1996 were:.. Seameo-Innotech, Quezon City, Philippines;.. Dong Dok University, Laos;.. College of Science, University of the

Philippines;II Universitas Padjadjaren, Bundung,

Indonesia.

Other items that were withdrawn, for example,multiple copies of textbooks, were once againgiven to the Alumni for their book sale.

17

1996

4 - Community Relations

The University of Queensland conducts anextensive outreach program aimed at bothmaintaini1,lg its excellent reputation forscholarship ,and learning, and creating anawareness within the community of theinnovations and developments that arecontinually occurring. The University ofQueensland Library plays a key role in this anddid so especially in 1996 when there were somany technological innovations in servicedelivery of which the Library's clients needed tobe made aware.

UQL Pathways

Tn 1996, UQL Pathways was incorporated intoLhe Communications Service of the Library.The Pathways team continued to offer Internetcourses to members of the public and privatesectors. During October and November the StateLibrary of Queensland presented A Hitchhiker'sGuide to the Net seminar series and SuzanneNewton, of UQL Pathways, was invited topresent a paper for the seminar Women's Healthon the Net. During the seminar series UQLPathways mounted a display at the State Libraryof Queensland which included information onresearch projects undertaken by The Universityof Queensland Library and items of interest fromthe Fryer Library.

Pathways took part in the University'sEducational Partnerships with Schools Programfor 1996 by designing and delivering an Internettraining workshop entitled The Internet in theClassroom for 100 secondary school teachers.

A collaborative project between the PSE Libraryand UQL Pathways saw the presentation ofInternet training classes to staff of the JuliusKruttschnitt Mineral Resource Centre. TheManager, PSE, Gulcin Cribb, gave two seminarson the use of the Internet for engineers at theEngineering Graduates Association (EGA)breakfast at Customs House and also tomembers of the Institute of Engineers. GulcinCribb continued in her role as coordinator of the

18

academic staff development program formultimedia awareness up until September 1996.

Early in the year the Dentistry Library wasinvolved with the research for the InternetResources Discovery for Dentistry. This was ajoint project between Queensland Health and theUniversity of Queensland Library. The resultinginformation kit was presented to selecteddentists via the Pathways program in April.

Other community events

During 1996 an outreach program wasestablished by the Communications Servicewhich aimed to coordinate Library activities oncampus and to external clients. Assistance wasprovided with product and service launches andvarious tours provided to visitors. The Library'scommercial Internet training continued its work.A seminar, entitled Keeping Current with theInternet, was presented.

The Law school hosted a Legal Education Dayfor law teachers from all the Queenslanduniversities. This was a useful opportunity toexchange ideas and experiences, including howto incorporate the Internet or other electronicresources into their teaching.

Exhibitions

At the Fryer Library, which has a rich source ofmaterial with which to mount displays, a newluncheon series entitled, Off the record:Prominent Australians on Their Life and Work,was launched. The Off the Record series aims tobring together an author with his or her materialheld in the Library thereby raising communityawareness of the Library's special collections.Janette Turner Hospital spoke at the first oneabout researching and writing her latest novel,Oyster. The series was run in conjunction withthe Communications Service.

The year 1996 was the 75th anniversary of theFederation of Australian Writers (FAW),Queensland branch. The Fryer Librarycontributed to this anniversary'scommemorative activities. At an anniversaryluncheon in July, Her Excellency the Governor,Mrs Leneen Ford, AC unveiled acommemorative plaque given by the FAW toFryer Library as a permanent memento of itsanniversary year.

ABC Radio celebrated 60 years of national radiodrama production in April 1996. The Librarycommemorated this achievement with a displayof publications and playscripts from Fryer'sEunice Hanger Playscript Collection, anoutstanding resource for the study of Australiandrama.

The virtual exhibition, History in Photographs:Images from the Hume Family, a collection ofphotographs from the Hume Family collection,was a collaborative teaching partnershipbetween the Fryer Library and the University'sHistory Department. The exhibition was writtenand compiled by postgraduate history student,Ann Fallon and made available via the Library'sHome Page.

Entrance to the Undergraduate Library

1996At the Herston Medical Library, the display, AnExhibition of Teaching and Learning: Changesin Teaching Methods and Ways ofLearning,mounted by members of the Marks-HirschfeldMuseum Committee, was formally opened. Aweek of continuing education for dentists washeld from June 17-21 at the Dental School.Included in the program was a trade displaywhich was mounted in the library. This was anexcellent collaboration between the library andthe profession.

19

1996

5 .. Management of the Library

The Library's budget in1996

The University Librarian is a member of theAcademic Board and is also a representative ona number of other University committees,including the Postgraduate Research StudiesCommittee, the Research Committee, the StaffDevelopment Committee. Janine Schmidt is alsoa member of the Strategic Planning Committee.

The Library continued to be involved in theacademic programs by being represented onvarious faculty boards, submitting reports oflibrary services to several departmental reviews,and incorporating the information skillsprograms into the curriculum for mostdepartments.

The total operational budget for the Libraryfor the year 1996 was $18 575 000 whichrepresented a 7.5 per cent increase on theprevious year's budget. As a percentage of thetotal University budget the Libr31-y's allocationincreased slightly from a 6.45 per cent share in1995 to 6.54 per cent share in 1996. The Librarymust continue to provide better and often morecostly services to its clients in a time ofbudgetary constraints.

Princess Alexandra Hospital LibraryManagement CommitteePhysical Sciences and Engineering LibraryAdvisory Committee

•

•

The key to the success of the Library's serviceshas been in the way in which the branches haveformed strategic links with the communities theyserve. This cross-flow of information and ideasensures that the Library is responsive to theneeds of the Departments and that the Librarycan also take a proactive stance in relation to theprovision of services. Throughout 1996 theLibrary continued to play an active role and theacademic community benefited from anextensive program of events organised byLibrary staff.

T hroughout 1996 the Library continued withits program of restructuring to streamlinethe way the Library delivered its services. Byye31"' s end the management structure of theLibrary had become t1atter, with the fivemanagers who oversee the service delivery tospecific client groups being supported by thefour managers in charge of the Library-widefunctions of: Information Technology,Communications Service, Corporate Servicesand Information Access and Delivery. All ninemanagers report directly to the UniversityLibrarian. The position of Deputy UniversityLibrarian is also held by the Manager, SocialSciences and Humanities. (A flowchart of thisstructure can be found in Appendix F.)

The New Structure forthe Library

The formal link that occurs between the Libraryand the academic community is via the LibraryCommittee of the Academic Board. (Themembership of the committee and its terms ofreference can be found in Appendix B.) Most ofthe branch libr31"ies have advisory committeeswhich provide input into the strategic directionof the Library. The Departments served by theLibrary are always strongly represented on thesecommittees, thus providing a valuable two-wayexchange of information for the staffs of theLibrary and Departments. The Library valuesand appreciates the time, energy and expertisethat departmental staff bring to their roles ascommittee members.

The current committees are as follows:• Biological Sciences Library Advisory

Committee• Gatton College Library Advisory Committee• Herston Medical Library Advisory

Committee• Social Sciences and Humanities Library

Advisory Committee• Law Library Advisory Committee• Mater Hospital Libr31'y Management

Committee

20

1996

Information Access andDel ivery Service

Within the Information Access and DeliveryService, the challenge of automating theordering, accessioning, and accountingfunctions, associated with the acquisition ofLibrary materials, was accepted and achievedwith flying colours. Some of the specificchallenges included:

Information Technology Liaison Officers(ITLOs) in all branch libraries. The role of theITLOs is to act as the 'troubleshooter', and toprovide the first level of technological supportand assistance to other staff in their branch orsection. A program of intensive training wasformulated to support these positions.

During the year, various refresher courses on thelibrary system were offered to Library staff.Fryer Library staff were trained in how tocatalogue manuscripts on the Library system toimprove access. Multimedia Service staff weretrained in how to create records on Innopac toprovide improved access to their off-air TV andradio broadcasts.

creating 16000 serial check-in records;creating 11 000 serial order records forexisting serial subscriptions to facilitate theprocessing of a large percentage of allannual payments through Innopac;placing electronic orders with librarymaterial vendors (9407 out of a total of 16185).

•

•

Tn 1996 the Library Technical Services.!Department was restructured and incorporatedinto the Information Access and Delivery (lAD)Service. The acquisitions and cataloguingdepartments became part of this new service.The systems section became the newInformation Technology Service referred toabove. With the introduction of the newinformation system, lAD was heavily involvedin training programs for both staff and clientsthroughout the Library.

Once again in 1996 the branches and sectionswere given a direct alIocation of funds withwhich to purchase their own equipment. Thisgave them the freedom to decide when and whatthey needed and to set the time frame forpurchasing, based on their budgetary allocations.

The breakdown of expenditure was similar toprevious years with the biggest allocation (54%)for staff salaries and related costs. The nextlargest portion of the budget was for materialswhich accounted for 38 per cent of the total. Thefinal eight per cent was expended on equipmentand maintenance. The Library budget breakdown was similar to that of other academiclibraries throughout Australia.

A considerable amount of time and energy wasspent during 1996 on workshops that targetedthe skills needed by both the staff of the Libraryand the wider university community. Some ofthese were: Computer Basics for the Novice;Writing Web Pages; Windows WorksDatabases; Internet Updates; and Design aSubject-Specific Intemet Class. The IT Servicessection will continue to develop a range ofappropriate classes to meet the ever-changingneeds of the staff of the Library.

Tn line with the restructuring of the whole oflthe Library, a new structure was developed forthe Information Technology (IT) Servicessection. A freeze on staff appointments acrossthe University, however, delayed theintroduction of this new structure. It was a busyyear for IT Services, assisting as it did with theimplementation of the Innopac integrated librarymanagement system, which included theinstalIation of 200 new PCs for public access tothe Library's networked databases, including thecatalogue. Detailed documentation was preparedfor routine tasks on the Novell and SilverPlatterfileservers, used to maintain the ERL and otherdatabases.

Information TechnologyService

Because of the complexity of the newinformation technology and the need for all staffto be kept up to date with technologicaldevelopments, it was decided to appoint

21

1996

CommunicationsServices

T he restructuring of the Library saw theResearch and Development Section becomethe Communications Service in October 1996.This sectio~'~9pit'~ver the responsibility forstreamlining all the Library's publications,implementing and coordinating any publicityprograms, UQL Pathways (the Library'scommercial Interuet training service) and theInformation Skills training program, as well ascontinuing its role in research and development.

Corporate Services

The Administration Section was restructuredand the new position of Manager, CorporateServices was created and filled in August. TheCorporate Services section has responsibility fora range of functions, including the responsibilityfor:• general Library management and

administrative support;• facilities planning and management;• management of personnel resources and staff

development;• financial management and budgetary

allocation;• management of workplace health and safety

within the Library;• other associated roles, such as Freedom of

Information, contracts, security, andbusiness and strategic planning.

It is expected that the final structure for thesection will be finalised in 1997 with all vacantpositions filled at that time.

22

Innopac, the new librarysystem, was launched withmuch festivity in 1996

Above: Professor John Hay, Vice-Chancellor, welcomes guests to theopening proceedings, while below:University Librarian, Janine Schmidt,makes sure people notice the newsystem!

1996

6 - Skills Development, Training andStaff Issues

With all the innovations occurring in theLibrary throughout 1996 one of theupmost priorities was the training ofstaff to keep ahead of the changes and to acquirethe necessary skills to perform their taskseffectively and to impart their knowledge toclients. A considerable amount of training wascarried out in-house. A number of key staff alsoattended seminars and conferences throughoutthe year and returned with new skills andinformation to share with their colleagues.

Training within theLibrary

L ibrary staff were able to avail themselves ofa wide range of staff development andtraining opportunities during 1996, both withinthe Library in particular and more generallythroughout the University. Extensive in-houseinformation technology training was alsoprovided to a large number of staff. Theintroduction of the Innopac Library Systemcreated a large training load for a number ofstaff as all relevant staff underwent training inthe various Innopac modules.

Conferences andseminars

Staff continued to use external conferencesand seminars not only to upgrade theirskills and knowledge, but to also expand theirprofessional networks. The areas of professionaldevelopment, information technology, teachingand learning and supervisory and managementtraining received priority during the year.

Five staff attended the VALA Conference inMelbourne. A large number of staff alsoattended the Hyperlinked and Hyperactiveseminar held in Brisbane. Several staff alsoattended the AusWeb '96 Conference held onthe Gold Coast.

The University Librarian attended the IATULConference in California and the AmericanLibrary Association Conference in New York.The PSE Library Manager also attended theIATUL Conference where she presented a paperwith the University Librarian. The Research andDevelopment Librarian presented a paper at theEdtech 2000 Conference in Singapore.

The Manager, Information Access and Delivery,attended the Innovative Users' Group AnnualMeeting in Providence, Rhode Island (USA).

Training programs foroverseas trainees

A significant addition was made to the dutiesof the Library Staff Officer during 1996when she was asked to develop and managetraining programs for trainees from South-EastAsia. She developed training programs for threeIndonesian trainees as part of the SpecialProjects Indonesia program. A program wasdeveloped for a librarian from the Philippinesand for a librarian from Thailand.

Personnel-Recruitment andselection

T he year was significant for both the numberof senior management positions filled as anoutcome of the Library restructuring, andretirements of several senior staff in 1995. Thepositions of Manager, Corporate Services,Manager, Biological Sciences Library Service,Manager, Physical Sciences and EngineeringLibrary Service, and Manager, Gatton LibraryService were filled. The Deputy UniversityLibrarian became the Manager, Social Sciencesand Humanities Library Service.

There were fewer resignations and retirementsthan in 1995. when there was a voluntary

23

1996retirement round, and the number of permanentappointments made in the Library was affectedby the staffing freeze imposed by the Universityin May and by an awareness of possible budgetcuts throughout the higher education sector.

Temporary staff were employed to replacelibrary staff secogded to other positions withinthe Library

1996

Appendix A

The University of Queensland Library Statistics 1994-96

1996 1995 1994

1. library staff (i.e. staff employed on 1 April)**

Graduate professional staff 80.65 80.01 80.91

Library assistants 121.62 121.35 114.17

Administrative/clerical 24.57 24.9 24.64

Library attendants 30.18 38.43 39.07

Others/casual equivalent 13.59 9.46 8.50

TOTAL 270.61 274.15 270.03

Distribution ofstaff

Administration and Systems 20.67 17.99 17.63

Technical Services 52.48 54.55 53.40

Reader Services 191.7 197.61 195

Other 5.75 4.00 4.00

2. Services

Items Lent-Central Library 372 284 382343 328715

Items Lent-Other branch libraries # 1 142828 1034068 1026457

Items lent to libraries outside UQ 17941 17949 18144

Items borrowed from libraries outside UQ 32067 28960 22222

Information Skills classes held 1 131 1008 831

Nonnal hours of opening per week

(Central) during academic year 81.0 81.0 78.5

3. Collections

Books##

New titles by purchase 20095 27985 19001

New titles by gift 11 122 3896 3974

Total volumes added 38348 48858 29424

Total volumes deleted 8743 5045 7695

Total volumes I 099356 1067946

25

1996

1996 1995 1994

Periodicals

Total number of titles received 19785 19835 22280

Number of non-duplicate titles received 16507 16512 16921

Number of new titles received 864 811 726

NumJ:)~r~f titles discontinued 914 1276 879

Total bound volumes added 17930 16767 13260

Total bound volumes deleted 6142 4653 3647

Total bound volumes 609620 591 176

Total bound volumes (books and periodicals)1 708 976

Microforms

1659122

Total holdings 141 681 141 147 140938

Multimedia

New titles added 1 198 2292 1527

Holdings - Audio recordings 26815 26709 27 119

- Films 643 643 643

-- Film strips 368 368 368

- Maps (pieces) 45319 434284 1810

- Microcomputer software (disks) 1404 903 653

- Slide sets 1 312 1298 1286

- Videotapes 11 793 10459 9210

Production - Audiotapes recorded 2202 2 133 1807

- Videotapes recorded 3428 4537 4625

Figures include Gatton Library unless otherwise noted.

** Figures include temporary staff employed on special projects.

# Includes all reserve collection lending whether extra-mural or not.(Total of 180 698 reserve collection loans in 1994, 195695 in 1995 and 173 341 in 1996).

## Includes music scores and UQ theses.

26

1996

Statistics of Individual Libraries: 1996

Library Approximate Periodicals General Loans Reserve' Loans tosize in bound currently within collection librariesvolumes received University loans outside

Central

Fryer

Off Campus

Multimedia

Total

624725

86533

414

8579

720251

6435 368249 o 4035

Undergraduate 140 155 135 458436 55625 0

Arch/Music 51084 597 42341 20906 297

BioI Sciences 129 190 2678 135262 23386 5252

Dentistry 7091 192 13888 3062 332

Gatton 75955 2549 80166 20853 647

Rerston 46251 1 345 40590 20 3625

Law 71326 784 34424 39123 204

Mater 8351 271 6075 0 604

PSE & Geo1 178428 4423 120094 10 366 1 877

PAR 14863 376 24305 1068

Store A&B 266031 0

TOTAL 1 708 976 19785 1323830 173341 17941

27

1996

Appendix B

Financial Statistics for 1994-1996

1996 1995 1994

A. Books and backruns of periodicals

Library vote (recurrent funds)

Bequests and donations

Hospital boards

Total books

$2065227

$19748

$33918

$2118893

$2308864

$49742

$21 750

$2380356

$1 284799

$58797

$11 785

$1355381

B. Continuing subscriptions

Library vote $5385719 $4796383 $3889872

Research infrastructure funds $100033 $119158 $129880

Bequests and donations $8680 $10427 $9681

Other Library funds $1456 $5283 $4714

Teaching hospitals recurrent grant $56250 $26250 $26250

Hospital boards $349060 $315679 $343205

Quality funds $0 $0 $35642

Total continuing subscriptions $5901198 $5273180 $4439244

C. Multimedia materials

Library vote $73629 $75825 $58232

Other Library funds $0 $0 $154

Total multimedia materials $73629 $75825 $58386

TOTAL LIBRARY MATERIALS* $8093720 $7729361 $5853021

28

1996

1996 1995 1994

D. Expenditure on operating costs

Binding

From Library vote

From Hospital Boards

Total

$401331

$29950

$431281

$417 631

$15830

$433461

$343391

$14878

$358269

Running costs**

From Library vote $1 348906 $1244303 $1038754

From Research Infrastructure $21 801 nla nla

From Hospital Boards $30291 $18600 $18703

From other funds $115717 $33963 $44517

From quality funds $36999 $30356

Total running costs $1553714 $1327222 $1101974

Total operating costs $1984995 $1760683 $1460243

* Does not include materials purchased with Departmental Maintenance and Research funds

** Excludes cost recovery services such as photocopying and online searching

E. Equipment

From Library vote

From Research Infrastructure

From Hospital Boards

From other funds

From Quality funds

$542837 $985987*** $182017

$12872 $0 $0

$7796 $1622 $2968

$125473 $147398 $154381

$159995 $450467 $21000

Total equipment $848973 $1585474 $360366

*** Includes $573 545 towards an integrated library computer system

29

1996

1996 1995 1994

F. Salaries and salary costs

From Library vote $9682352 $10 184598 $9046505

From Research Infrastructure $22325 $0 $0

From Hospital Boards $310 755 $389850 $282673

From other funds $197568 133643 $131595

From Quality funds $29523 56840 $0

Total salaries and salary costs $10 242 523 $10 764 931 $9460773

G. Summary of library expenditure

Library materials $8093720 $7729361 $5853021

Operating costs $1 984995 $1 760683 $1460243

Equipment $848973 $1 585474 $360366

Salaries and salary costs $10 242 523 $10 764 931 $9460773

Total Library expenditure $21170211 $21840449 $17134403

H. Source of funds

- Library operational $19241 194 $19953904 $15843570

- Research infrastructure $303 977 $119 158 $146180

- Departmental research $120412 $103 179 $138419

- Teaching Hospitals Recurrent $56250 $26250 $26250

- Departmental maintenance $14250 $11 767 $15970

Other departmental funds $16203 $20954 $16433

Hospital boards $747246 $763331 $674212

Other Library funds

(including bequests and donations) $849 152 $424811 $510 441

Quality funds $226517 $537663

Total $21575201 $21961017 $17371475

30

1996

Appendix C

Library Committee of Academic Board - Terms ofReference and Membership

Terms of Reference

1. Advise the University Librarian on the Library requirements of the University.

2. Consider and advise on the rules and regulations relating to the use of the Library.

3. Consider and advise on such other matters as the Board, the Vice-Chancellor, the UniversityLibrarian or the Secretary and Registrar may refer to it.

4. Transmit to the Board a report consisting of the minutes of its meetings which involverecommendations to the board or matters to which it desires to draw the attention of the Board.

Membership

President of the Academic Board or nominee (Dr M. Maynard)

One representative from each group:

• Biological Sciences (Assoc. Prof. J. Ternouth);

• Health Sciences (Assoc. Prof. J. Whitaker);

• Humanities (Dr M. Diamond);

• Physical Sciences and Engineering (Dr M. Gourlay);

• Social Sciences (Assoc. Prof. G. Docwra);

• Gatton College (Ms S. Hoffman);

• representative of the Alumni Association who is also a member of Convocation (Mrs J. Cribb);

• a maximum of two students nominated by the President ofthe University of Queensland Union, one

of whom shall be a postgraduate student (Ms J. Connolly, UG);

• the Pro-Vice-Chancellor (Academic Services) (Dr 1. Reinecke);

• the University Librarian (Mrs 1. Schmidt).

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1996

Appendix D

Library Staff (as at 2 September 1996)

Communications Service

Information Technology Service

Information Access and Delivery ServiceChris Taylor Acting ManagerJocelyn Priddey Principal librarianBill Beach Senior librarianDagnija McAuliffe Senior librarianKari Higbie Senior librarianCarolyn Jones Senior librarianRosemary Meiklejohn LibrarianFlora Chiou Librarian

Corporate.SetvicesJanine SchmidtMary LyonsJoanne RutherfordJoan FooteJean Prince

Cheryl Byrnes

Paula WrightJudith AshwinLeona KatzerSandra Hamlett

Helen DarchErik Van KeulenAngela Vilkins

Suzanne Newton

Hazel OrrAnn Pettigrew

Larah Seivl-KeeversAndrea Martin

Michael ManningLouise Rodger

Warren Ham

Kingsley GurneyDenise Frost

Lynn MellorKaren Dwyer

Ian Foote

University LibrarianManagerStaff OfficerFacilities CoordinatorPersonal assistant toUniversity LibrarianPersonal assistant toManagerAdministrative officerAdministrative officerClerk typistTea assistant

Acting ManagerResearch assistantSenior librarianInternet traiflingSenior librarian UQLPathwaysCasual librarianCasual researchassistantClerical assistantClerical assistant

Acting ManagerCoordinator, Fileserver and networkCoordinator, Databaseand Web accessIT projects librarianCoordinator. ITtrainingHelp desk officerWorkstation supportofficerWorkstation supportofficer

John EastBarbara FreemanNoela StallardHelen StephanosCecily StevensonPenelope VerrallDon SmithKerry CarrollJan DickinsonTracey MatthewsWendy PenbossMichael StewartRosemary WadeStephanie WrightSusan ParrittPeter McGinnissGisela PossinTeddy BarkerJanice CreedonKaye CummingLiza DaleySusan DavidsonJulie DrewPatricia GollschewskiJenny HallYvonne HodgkinsonKatrina LittleDavid MoorePauline NapierAnn SimmonsJane WarnickRebecca WillettsHelen BourneMaria CampbellLinda CrossPauline ListerHilary McLachlanMargaret PowellJulie PrattAnne SmithDaphne SpikeAnnette SteenKaren ThompsonLeslie TowAnne RyanZoe BurgmanMichelle WoodsKaren PlatzJane MaidensRosemary CravenCheryl Swenson

LibrarianLibrarianLibrarianLibrarianLibrarianLibrarianAccounts clerkSenior library assistantSenior library assistantSenior library assistantSenior library assistantSenior library assistantSenior library assistantSenior library assistantSenior library assistantSenior library assistantSenior library assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantClerkClerkClerical assistantClerical assistantClerical assistantClerical assistant

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Central Library Reference

Social Sciences and Humanities LibrariesGeorge Eichinski Manager and Deputy

University Librarian

Linda DwyerKathy Pouf1isAlan BasfordBrian FinnissBarb HeathJanine Riviere

Denise DryburghSue MacauleySpencer RouthDeborah TurnbullJana AtrensJudy BaileyAnn BurnsMark CryleDale DrysdaleDenise FrostMargot LoveChristine McKennaSue PollardAlison StewartRebecca CarterAlex AlbrechtDorothy GollnerGina JohnstonMargaret KeysBrigitte MeadHelen ZelinskiNea DanielsJane ShawNina GudiksenGordon FletcherLindy NevilleGregory PickerMargo TillLouise Bromley

Clerk typistClerk typistSenior attendantSenior attendantCasual library assistantCasual clericalassistant

Principal librarianSenior librarianSenior librarianSenior librarianLibrarianLibrarianLibrarianLibrarianLibrarianLibrarianLibrarianLibrarianLibrarianSenior library assistantSenior library assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantClerk typistClerk typistCasual librarianCasual library assistantCasual library assistantCasual library assistantCasual library assistantCasual library assistant

Penny SiemonIda ThomsonJohn BrownOlive BorthwickDavid HayesCatherine HetheringtonGreg HillcoatTammy HodgkissFevziye KavasNick KospartovJohn LindenbachRoss PhilpCliff RobinsonRoss ShawAlison BrownJacqueliene BaileyElizabeth BunkerLisa CohnDavid DeokiElizabeth FranzmannMary HurwoodJeremy JohnsonDavid SinclairGeoff SheraDeanna StevensEwart ToddPeter Wyborn

Multimedia ServiceVacantPatrick JewellGeoff Dalton-MorganLinda JustoDouglas AustinMichael FaggMark HammondAdam BranniganMark BurrowsChristine HaleCarl SavageMatthew BoulterLynn Reid

1996Library assistantLibrary assistantSenior library attendantLibrary attendantLibrary attendantLibrary attendantLibrary attendantLibrary attendantLibrary attendantLibrary attendantLibrary attendantLibrary attendantLibrary attendantLibrary attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendant

ManagerSenior librarianLibrarianLibrarianSenior library assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantCasual library assistantCasual clerical assistant

Kerrie-Ann FitchLaura GormanSolveiga JankavsMarlene JewellVal LawsonDean MundeyVirginia ReisPeter Rodighiero

Central Lending ServicesMargaret Gauld Principal librarianWendy Hoyle Senior library assistantGeoffrey Bartlett Senior library assistantWeng Christian Senior library assistantMandy Fisher Senior library assistantJanine Brosnan Library assistantMarie-Ange Fauvaux-Thonon

Library assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistant

Fryer LibraryRos FollettMarianne EhrhardtCathy LeuteneggerRobert SheehyJoan KeatingMargaret RoseJulie PrattMadonna SharpeJudy CoxenRichard HansonMegan Lyneham

Undergraduate LibraryVivien NashHelen CookeBirgit Culloty

Acting ManagerSenior librarianLibrarianTechnical officerSenior library assistantLibrary assistantLibrary assistantLibrary assistantClerical assistantCasuallibrary assistantClerk Typist

Principal librarianLibrarianLibrarian

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Architecture/Music LibraryMary O'Mara Principal librarianCathy Bauer LibrarianMaira Turaids LibrarianFiona Marshall Senior library assistantAnn Pattie Library assistantBeverley Tuck Library assistantJane Warnick Library assistantGail Young Library assistantDenis MacDermott Attendant

Biological Sciences Library

1996Barbara ThorsenSarah YeatesJill McTaggartNoela YatesHelen CookKaren CrouchJanell LeaJohn ShalleyGail TattamNicole van KempenRobin Andei~onAndrew BlytheKevin KearneyMichelle LambournTerence SymondsSaadia ThomsonLois TooheyLeanne VandermeerMichela ZinconeRebecca WardMina DjohanJulie ReibeltLiz CarssRichard PurdyColin BellAndrew JamesTerence JenkinsTe Van KieuKaren PowerDeb ShieldsRicky TowlerMargaret WilhelmMary HurwoodChristian SargeantMichael ShellshearJoel TaylorGeoffrey Thonon

LibrarianLibrarianLibrarianLibrarianAdministrative officerSenior library assistantSenior library assistantSenior library assistantSenior library assistantSenior library assistantSenior library assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantClerk typistSenior library attendantSenior library attendantLibrary attendantLibrary attendantLibrary attendantLibrary attendantLibrary attendantLibrary attendantLibrary attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendant

Ignacia PuranLouise StephenBee TanJoel Taylor

Heather ToddJackie ChamberlinRichard DeardenPhil FinnimoreGreg GeorgeMargaret Sloan-McDonaldRuth FoxleeJill MaalsenIsabelle DaviesRosemary McGlashanHelen VeitchCarol WicalLynette WilsonJames McPherson

Gerald BorthwickMichael SullivanPetula ClarkeAbeba GebruTanya Sexton

Fiona GuymerMark LimmageSerena MelloyMartin Rhodes

Gatton LibraryPauline RobertsMaria ChalmersMelanie HassallJudith AndersonTrish BichelJennifer CharlesJanet ElliottShirley HudsonKimberley LiebchenSue MacrowKathy NolanSandra PollockMargaret TeremoanaShirley SchultzKathryn Van DrieDawn Morrison

Casual library attendantCasual library attendantCasual library attendantCasual library attS'ndant

ManagerSenior librarianLibrarianLibrarianLibrarianLibrarianSenior library assistantSenior library assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantInter-library loansassistantLibrary attendantLibrary attendantLibrary attendantCasual library assistantCasual libraryassistant/attendantCasual library attendantCasual library attendantCasual library attendantCasual library attendant

ManagerSenior librarianLibrarianLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary assistantCasual library assistantCasual library assistantCasual clerical assistant

Law LibraryVacantClare CappaCarmel O'SullivanClaire HillLiza DunnMari McGuireNichola WilliamsScott HamlettLyndall DukeRosanna Kim

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ManagerLibrarianLibrarianLibrary assistantLibrary assistantLibrary assistantLibrary assistantLibrary attendantCasual library attendantCasual library attendant

Health Sciences LibrariesRobert Boot Health Sciences

librarian

Herston Medical LibraryToni Bartlett Senior librarianSusan Curlewis LibrarianNicola Foxlee LibrarianBronwyn Forster LibrarianJanice Michel Librarian

Physical Sciences &Engineering LibraryGulcin Cribb ManagerMarilyn Hughes Senior librarianJennifer Croud Librarian

Princess Alexandra Hospital LibraryRobyn Spooner Senior librarianMicheline McDonald Library assistantSuzanne Sweeper Library assistant

Kay LassereJudith TurnerKarla AdamsRay AmosVin SaundersJennifer LongClaudio MasottoLyndall BrownRachel ByrnesJilleen Howard

Dentistry LibraryMarianne SteentsmaJennifer TaylorAli Nawshad

Mater Hospital LibraryBeth GenatJenny HallMarlene Jewell

Senior library assistantSenior library assistantLibrary assistantLibrary assistantLibrary assistantClerk typistSenior Library attendantCasual library assistantCasual library assistantCasual library assistant

LibrarianLibrary assistantCasual library assistant

Senior librarianLibrary assistantLibrary assistant

Anne DraperDell SchrammJan SullivanBelinda WeaverLeith WoodallMary Kenyon