Government of Chhattisgarh

eProcurement

Project by CHiPS

Government of Chhattisgarh

eProcurement in Chhattisgarh

- A Report

Prepared by

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Chhattisgarh infotech & biotech Promotion Society

CONTENTS

1. Introduction

2. Vision

3. Objectives

4. Functional Features

5. Technical Architecture

6. Deployment Features

7. Security Infrastructure

8. Operational Features

9. Implementation Methodology

10.Business Model

11.Institutional Structure

12.Service Level Metrics

13.Current Status of Project

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1. Introduction

The Government of Chhattisgarh’s annual public procurement expenditure is

about Rs. 4000 Crores. The volume of expenditure is expected to increase in the

forthcoming years since the state is undergoing a rapid development. Acknowledging the

importance of public procurement, the Government has undertaken efforts to reform

procurement practices in the last three years. The notable of the efforts are reform of

public works manual and issuance of a Government Order (G.O.) by the Chief Secretary

– 196/CS/2004 – directing departments to implement e-Tendering. Through e-Tendering

the Government expects to increase transparency and efficiency in public procurement.

The Public Works Department (PWD) was the first department to implement e-Tendering

system. At this juncture, the Government has taken efforts to consolidate the existing e-

Tendering solutions and implement an end-to-end e-Procurement solution across all

agencies in the State. The Government has selected M/s Wipro Ltd. (in consortium with

M/s NexTenders India Pvt. Ltd.) as the Implementation Partner to implement e-

Procurement on Public Private Partnership (PPP) model and deploy the solution on

Build-Own-Operate (BOO) basis for a period of 5 years.

2. Vision

The Vision of the e-Procurement Project is to enhance the efficiency and

transparency in public procurement through the implementation of a comprehensive e-

Procurement solution to be used by all Government organizations in the State, including

the Public Sector Undertakings (PSUs).

3. Objectives

GoC aims to achieve the following objectives with the implementation of e-Procurement:

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i. Transparency: Introduce the maximum extent of transparency in the public

procurement by making the required information available on the Internet.

ii. Cost Savings through higher competition: A result of wider publicity to

Government procurement opportunities

iii. Cost Savings through demand aggregation: The ability to aggregate Government

departments’ demand to leverage buying power with the supply market.

iv. Reduced inventory costs: Improved planning and management of inventory

leading to lower levels of inventory

v. Internal arbitrage: Ensuring consistency in goods and services costs at the best

price across all Departments at item level.

vi. Consistent and sustainable contractor development: Enabling pre-qualified

vendors the opportunity to access of other government departments.

vii. Transactional effectiveness: Eliminating or automating non-value adding steps

within the procurement to enable efficient and effective processes.

viii. Reduced Total cost of ownership: Understanding the supply chain and life cycle

costs in procurement to establish value adding supply relationships leading to

reduced cost of doing business for both government and industry

ix. Effective tender processing: Use of different types of e-Auctions to get better

prices for GoC.

x. Open platform: Level playing field and “fair” competitive platform for the

suppliers.

xi. Disposals: Accessing a wider customer base when disposing of redundant assets

xii. Smart governance: Increased transparency, monitoring and control of

procurement process

4. Functional Features

The development of e-Procurement in the State of Chhattisgarh has been

categorised into various functional modules which would automate the complete

procurement cycle from crade-to-grave. The following are the functional modules as

implemented in the State of Chhattisgarh.

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i. Centralized Registration of Suppliers/ Contractors

ii. Indent management

iii. e-Tendering

iv. e-Auction

v. Contract management

vi. Catalogue management

vii. e-Payments

viii. Accounting

ix. Management Information Systems (MIS)

Centralised Supplier Registration

The Centralised Supplier Registation module provides a single window wherein

all suppliers / contractors can submit their applications online for registration in various

departments. The request for registration is made online through the eProcurement portal

and the same gets subsequently routed to the concerned officials of the various

departments. The workflow of the Centralised Supplier Registration Module is as

follows.

Step-1: Suppliers / Contractors apply online for registration through the eProcurement

Portal.

Step-2: The Application is routed online to the concerned official of the department(s).

Step-3: The Supplier / Contractor is verified on various registration criteria either

online or physically

Step-4: The concerned official approves the registration of the Supplier / Contractor

online using Digital Signature

The Centralised Supplier Registration Module also provide a view of the Bid

Capacity of each Contractor / Supplier to facilitate departments in estimating the strength

of the Contractor / Supplier.

Indent Management

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The Indent Management Module involves in framing purchase / work proposal,

review of proposal, internal approvals, technical approvals, administrative approvals,

preparation of tender document and preparation of Notice Inviting Tender. The Module

automates the workflow of the department wherein the approvals are given using Digital

Signature Certificates.

e-Tendering

The e-Tendering Module involves in advertisement of tender, downloading of

tender documents, online submission of bids, online bid evaluation and award of contract.

The bids are submitted by bidders using their Digital Signature Certificate and the bids

are opened using the Digital Signature Certificates of the Bid Evaluation Committee. The

system generates an automated bid evaluation chart which serves as a basis to finalise the

award of contract.

e-Auction

The auction module is a facility that allows suppliers to dynamically out-bid their

competitors within a time-frame specified by a buying agency. The auction module has

facilities for both buying (reverse auction) and selling (forward auction) of goods, works

and services. In reverse auction, suppliers quote a price lower than their competitors to

undertake a task, implying in a two-dimensional graph, the arc representing price goes on

the reverse as quoted price gets lower. Forward auction is used to sell off excess items

held by government. The suppliers keen on purchasing the items quote higher than their

competitors, which results in the price curve moving in upwards/forward direction. Both

the auction types allow suppliers to participate in the bidding activity as anonymous

actors.

Contract Management

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The Contract Management Module involves in the processes between issuance of

work order and completion of the work which are electronically handled. The Contract

Management module enables the Government to maintain an overview of the works in

progress. Once a part of a work is completed, then payment to the supplier is quickly

arranged as bills associated with the work are processed in an automated system. Once

the bills are approved, arrangements can be made to have the payment transferred

automatically from government’s bank account to that of the suppliers’ account. When in

place for a period of time, the system collects a repository of knowledge that can be used

to measure the performance of a contractor.

Catalogue Management

In the catalogue management module, the information about rate contracts

negotiated by the government is hosted in an online environment enabling the

departments to use the negotiated rate contracts and directly place orders for goods and

services with the supplier community. The module automatically checks for

authorization, handles accounting formalities, generates usage reports and forwards

delivery information. Since access to rate contract information is made easier with the

module, the utilization of rate contracts by the end users will increase. The MIS reports

generated by the module help purchasing officers in estimating the demand for a product

or a service.

e-Payment

The e-Payments module facilitates online transfer of funds – both inflows and

outflows – happening during the course of public procurement activity. The online

transfer facility has been featured in multiple ways such as through Credit Cards,

Purchasing Cards and Internet Banking applications. In the public procurement context,

the e-payment module involves during sale of tender documents, online transfer of EMD

and payment to suppliers/contractors for purchase of goods and completion of works. The

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implementation partner integrates the e-Procurement application with the Banks as

decided by the Government.

Accounting

The accounting module calculates payments made to contractors for completion

of works and for purchase of goods. For works procurement, the system automatically

calculates the payment due to a contractor based on information available in the

measurement book and rates quoted by the contractor for undertaking the Work. For

goods procurement, the system maintains data on the extent to which negotiated rate

contracts have been used. The system also generates reports on the time taken to process

tenders, number of bids received in response to a tender, time taken to complete a work

and purchase goods. In summary, the system intelligently accounts key aspects of the

public procurement activity.

Management Information System (MIS)

The MIS module is a critical component, which collects, records, stores and

processes data collected from all the departments in an integrated manner. The module is

tightly integrated with the rest of the modules and provides functional support, decision

support and performance monitoring.

5. Technical Architecture

The core eProcurement solution of GoC comprises of the modules such as Tender

management, auction management etc addressing the functional requirements along with

the Registration and Authentication module, which facilitates user registration,

authentication and personalization services. The system topology for eProcurement

solution implemented in the State of Chhattisgarh is illustrated in Figure 1. This

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architecture enables both suppliers and buyers (department users) to use the same

platform for submission of purchase requisitions, processing of purchase orders, creation

of tender notifications, submission of tender responses, evaluation of tender responses

and award of contract etc. The solution components depicted in the diagram below are

deployed on separate servers. However, the solution offered by the vendors does not

compromise the performance or security of the overall solution through such aggregation

of the solution components on to a single server. The onus of the security and

performance of the solution completely rests with the implementation partner with

critical administrator rights being controlled by the Government.

Figure 1: e-Procurement System Topology

Internet

LDAP/ User DBDatabase Serverfarm

Application Serverfarm

Web server farm

DMZ Secured NetworkFW 1 FW 2

Netwok Attached Storage

Tender management

system

Auctions management

system

Catalogue management

system

Intrusion Detection System

6. Deployment Features

e-Procurement solution is deployed on n-tiered architecture with web, application

and database server farms. Each tier is scaled independently, both vertically and

horizontally, to address the performance and scalability requirements. Figure 2 illustrates

the infrastructure components of the eProcurement solution implemented in the State of

Chhattisgarh.

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Fig 2: Deployment Features of eProcurement Solution

Client Tier

The client tier runs on a browser and uses html for presentation. The client communicates

with the web server tier using http.

Web Server Tier

The web server manages static images and pages and passes client requests from the

browsers to the application server tier using http.

Application Server Tier

The application servers (buyer management, supplier management etc) are multi-threaded

applications with two main areas of logical functionality:

a. Handling client requests and generating html as a response, and

b. Managing and supplying object data, including database interaction.

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Database Tier

The eProcurement solution uses standard relational database platform for object

persistence and all business object data is stored in a database.

7. Security Infrastructure

Public Key Infrastructure

e-Procurement solution has become an interface between suppliers / contractors

and department through the open internet channel, which is susceptible to hacking and

other unauthorized activities. To enable secured and reliable communication, the

eProcurement system implemented in the State of Chhattisgarh has deployed the use of

Digital Signature Certificates for user identification, authorization and encryption

functionality. The Public Key Infrastructure (PKI) using digital certificates establishes a

reliable and secured e-transaction platform between buyers and suppliers. While all the

pre-tendering and post tendering activities internal to the department are approved using

the Digital Signature Certificates of the concerned officials, the e-tendering activity is

operated through the private key and public key of the bidders and the government

officials.

The bidders use their public key for data encryption while submitting the hash of

the bid. The authorised government officials use their public key to generate the super

hash of the bids followed by the bidder authorising the government officials in using the

public key of the bidders to decrypt the bids. At every stage, the hashes and the super

hashes are matched in order to maintain the integrity and transparency. The bids are

subsequently opened using the Digital Signature Certificates of the committee members.

The submitted tenders cannot be seen or read by any person as they would be encrypted

form and can only be decrypted using the private keys of the bidders, which are in strict

possession of the bidders.

Firewall

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The Firewall Solution for eProcurement solution provides robust security features

to secure the solution Infrastructure from unauthorized access and use. Following outlines

the broad specifications of the firewall solution deployed for the eProcurement solution.

No. Feature Requirement

1Concurrent Connections

Supports at least 1000 concurrent connections with at least 1.5 Gbps throughput

2Gigabit Ethernet ports

The firewall solution supports the gigabit Ethernet ports

3Other

Features

Supports destination URL policy managementDenial-of-service (DoS) detection and preventionDynamic port mapping; Java applet blockingVPN QoS support; real-time alertsSupports the basic network protocols services such as VLAN’s, DHCP, BOOTP, OSPF, RIP, TFTP, etc.Audit trailsPolicy-based multi-interface supportNetwork Address Translation (NAT); bidirectional NAT; dual NATTime-based access listsAuthentication, authorization, and accounting (AAA)Dynamic, per-user authentication and authorizationSupports ‘stateful inspection fire-walling’ as well as ‘application and protocol inspection’Provides VPN services including site to site VPN connectivity

Network Intrusion Detection System

No. Feature Requirement

1 Features

Facilitates to detect, report, and terminate any unauthorized activity in the eProcurement solution network.Minimum inspection rate of 500 Mbps;Transparent to legitimate traffic/network usageResponds to unauthorized activity to block offenders from accessing the network or terminate offending sessionsMaintains a comprehensive attack signature list to detect content-based and context-based attacksSupports Alarms to include attacker and destination IP addresses, destination port, and attack description

2 Secured Environment

- CGI Scripts- Web Server Attacks, Web Browser Attacks

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- IP Spoofing- SMURF, TCP Sequence Number prediction- Buffer over flows- DNS Attacks, PING Sweeps, TCP Scans, UDP Scans,

OS Identification, Account Scans, DOS Attacks etc

8. Operational Features

In order to kick-start the implementation of e-Procurement project in the State of

Chhattisgarh and subsequently sustain it, the Government has made the implementation

partner mandatory to provide training to government users & vendor community, provide

help desk operating for 12 hours every day and deploy 200 desktops at locations decided

by the departments.

Training

Since the e-Procurement system brings about a new way of working for

departmental end users and the supplier community, a high priority has been given to

training component. Training facilitates two-way interactions between the user

community and the implementation partner, based on which the implementation partner

can customize the system to better suit the requirements of the government. The training

programme comprises of 1 day workshop at district level to provide awareness to

government officials and vendor community followed by detailed and in-depth training

on various modules. The departments would identify the concerned officials on module

level and accordingly ensure that the officials are trained. The training manual, prepared

in Hindi and English, is being given to the participants in order to provide ready

reference.

Helpdesk Services

In order to facilitate the smooth functioning of the e-Procurement system, a well-

functioning help desk service has been set up by the implementation partner. The help

desk is accessible on a 12 x 7 basis ( 9 AM to 9 PM ) and those help desk operators are

capable of communicating fluently in Hindi and English. The help desk operators are

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well-acquainted with the e-Procurement system both function-wise and technical-wise in

order to resolve the queries in an expeditious manner.

Deployment and Maintenance of Desktops

To ensure the successful uptake of e-Procurement, the implementation partner is

deploying 200 desktop computers as part of the Agreement. The desktops are being

deployed as per the requirement of the departments and is maintained by the partner for

the full contract period.

9. Implementation Methodology

The implementation of e-Procurement is done in two phases: pilot and roll-out.

The pilot phase lasted for a six-month period, during which time, the implementation

partner is asked to deploy all the required modules on a test basis.

The State of Chhattisgarh had identified five departments viz., Public Works

Department, Water Resources Department, Public Health & Engineering Department,

Health Department and Chhattisgarh State Industrial Development Corporation where the

e-Procurement solution was implemented on pilot basis. Initially, all tenders worth Rs. 50

lakh and above was to be processed through the e-procurement system. Subsequently, the

slab has been reduced to include all tenders worth Rs.10 lakh and above. As on date, 24

departments have successfully adopted the eProcurement system

The performance of the implementation partner is evaluated at the end of the pilot

phase. If the system performs to the expectations, then the Government permits the

implementation partner to roll-out the system across departments in the State. During the

roll-out phase, the implementation partner deploys all the modules across departments in

the State as per the Service Level Agreement (SLA). The roll-out phase will last for five

years in addition to the six months allocated for the pilot phase.

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At the end of the five years, the Government will review the situation and decide on the

out-right purchase of the system – (i.e.) perpetual license for the e-Procurement

application and systems software and transfer of hardware assets on which the application

is deployed - as against a renewal of the partnership and exiting the partnership.

10. Business Model

The Government of Chhattisgarh (GoC) is implementing the e-Procurement solution

on a Private-Public-Partnership (PPP) mode wherein the private partner is required to

provide e-Procurement as a service and engage on a Build-Own-Operate (BOO) basis with

Transfer – BOO (T) – as an option. The private partner customizes, deploys and maintains

the e-Procurement infrastructure setup during the course of implementation. The partnership

is for a five-year period in addition to the six months allocated for the pilot phase provided

the Service Level Metrics as mentioned in the Agreement are adhered to.

The private partner is remunerated for the services rendered on a “transaction fee”

model. The transaction fees paid to the Vendor is calculated at the module level. Some of

the nine modules have been clubbed together and termed as a unit for transaction fee

calculation purposes. A payment mechanism is not specifically devised for modules on e-

Payments, Accounting and MIS, since they are an integral part of the rest of the modules.

The clubbing of the modules has resulted in six units, for each of which a method is

prescribed for calculating the transaction fee.

An example of the method is “fixed fee per bid received”. In the fixed fee model, a

sum of money – say Rs. 500 – is paid for each bid submitted in response to a tender. Other

examples of the methods used for transaction fee calculation are “Percentage of Estimated

Contract Value (ECV) of a tender” and “Percentage of order value”. Looking at the business

model holistically, a combination of methods (hybrid business model) has been adopted to

calculate the pay-outs made to the private partner for provision of the different services of e-

Procurement system. Since e-Procurement is a commercial activity, the transaction fee shall

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be paid by the supplier/contractor organizations responding to the government procurement

requirements. In a few instances, the Government has defined a cap or ceiling on the fee the

private partner can charge for provision of the services of a module. Such a cap/ ceiling has

been defined as a measure to protect the interests of the suppliers/ contractors and to ensure

that unduly high rates charged for such services would not adversely affect the growth of the

usage of the e-Procurement system. The Government has imposed such a cap as a de-risking

measure to ensure that the uptake of certain e-Procurement modules is not adversely affected

due to high rates the Vendors may quote.

For the purpose of calculation of transaction fee, government procurement is

conceptually divided into two types:

i. Procurements with Estimated Contract Value (ECV) - designed for Works

ii. Procurements without ECV - designed for Goods

The e-Procurement system comprises of the following five units, for each of which a

method for calculation of Service Charge is defined:

i. Indent management, e-Tendering and e-Auction modules for ECV procurement

ii. Contract management module

iii. Indent management, e-Tendering and e-Auction modules for non-ECV procurement

iv. Catalogue-based purchase management module

v. Centralized supplier registration module

Indent Management, e-Tendering and e-Auctions modules for ECV procurement

Contract Value (Rs.) Fixed Transactional fee per bid (Rs.)

Upto 10 lakhs 12010 – 50 lakhs 36050 – 100 lakhs 10401 – 10 cr. 1440More than 10 cr. 4000

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Contract Management module

Percentage of Contract Value: 0.02 %

Contract Value (Rs.) Cap Value (Rs.)Upto 10 lakhs ---10 – 50 lakhs 36050 – 100 lakhs 10401 – 10 cr. 1440More than 10 cr. 4000

Indent management, e-Tendering and e-Auction modules for non-ECV procurement

Fixed Transactional Fee per bid (all slabs): Rs. 240

Catalogue Management Module

Percentage of Contract Value: 0.25 % Minimum Transactional Fee per Order: Rs. 50

Order Value (Rs.) Cap Value (Rs.)5,000 – 25,000 5025,000 – 50,000 7550,000 – 1lakh 901 – 10 lakhs 700More than 10 lakhs 15,000

Centralized Supplier Registration module

One-time Registration Fee per Supplier: Rs. 500 Yearly Maintenance Fee per Supplier: Rs. 100

11. Institutional Structure

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The State of Chhattisgarh has institutionalised the implementation of e-

Procurement by constituting Empowered Committee and Task Force, nominating the

Secretary, PWD as the State Nodal Officer and engaging Chhattisgarh infotech & biotech

Promotion Society (CHiPS) as the nodal agency to assist the State in successfully

implementing the e-Procurement project. Each department has been directed to appoint

their nodal officers who would be involved during the implementation of the project and

would also serve as a one point contact to CHiPS and the implementation partner in

providing the necessary information.

The Institutional Structure set up by the State of Chhattisgarh for the

implementation of e-Procurement project is illustrated in Figure 3 below.

Figure 3: Institutional Structure

Role of Government

The roles and responsibilities of the Government in implementing the project are as

follows:

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Empowered Committee

Nodal Officer

StateNodal Officer

Nodal Officer Nodal Officer Nodal Officer

PWD WRD CSIDC Health

CHiPS

• Chief Secretary, Chairman

• Secretary, IT

• Secretary, WRD

• Secretary, PWD

• Secretary, Health

• Secretary, Finance

• Secretary, Public Relations

• Secretary, Energy

• Secretary, P&RD

• Secretary, School Education

• MD,CSIDC

• CEO, CHiPS Member Secretary

Nodal Officer

PHED

TASK FORCE

i. Constituted an eProcurement Cell which governs the implementation effort. The

e-Procurement Cell is a part of CHiPS, which is the State Nodal Agency for the

implemenation of e-Procurement.

ii. Evaluate the bids received in response to this RFP and select the implementation

partner

iii. Finalization of the Agreement and the SLA with the implementation partner

iv. Provide office space for placing the hardware where the application is hosted and

data is stored

v. Develop IT and networking infrastructure at the departmental level as required

vi. Prepare the list of personnel (government users and contractors) who shall be

trained and issue communication to the trainees regarding the time and venue

where the training activity is held

vii. Provide office space required for conducting training programs

viii. Framing of suitable procedures to ensure that the payment that is due for the

services rendered is paid on-time in terms of the SLA/Agreement conditions

ix. Act pro-actively to reform procurement processes

x. Acquiring total ownership of the data generated through eProcurement system

xi. Tie-up with one or more Banking or Financial institutions to facilitate e-Payment.

xii. Create a mechanism for resolution of disputes that may arise between the

Implementation Partner and the Government

xiii. Implement policy reforms and amendments as required for implementation of the

project.

Role of CHiPS

The roles and responsibilities of CHiPS in implementing the project are as follows:

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i. Co-ordinate with the departments and agencies implementing the project to ensure

their participation in the e-Procurement initiative.

ii. Facilitate setting-up of a project management team which would meet once every

two weeks to take stock of the progress of the project, resolve issues and suggest

relevant policies and guidelines with respect to change in existing procurement

process, template of the tender document, etc

iii. Finalization of project implementation plan along with the timelines and

deliverables in consultation with the implementation partner

iv. Monitor the performance of implementation partner using SLA criteria specified

in the RFP

v. Select a reputed Third Party Testing Agency to test the e-Procurement solution on

various pilot and rollout service level metrics.

vi. Select a reputed Third Party as the agency for conducting security audit of the e-

Procurement system

vii. Issuance of Digital Signature Certificates to Government officials.

Role of Implementation Partner

Since the e-Procurement initiative is implemented on a Private-Public-Partnership

(PPP) basis, the implementation partner is expected to enthusiastically partake in the

implementation effort. The roles and responsibilities of the implementation partner are as

follows.

Project Planning

i. Appoint a full-time project manager to overlook the implementation of the e-

procurement solution and the subsequent operations.

ii. Install a project implementation team of programmers and system analysts to aid

in the process

iii. Prepare a detailed project plan based on the approved rollout plan of departments

and functionality to be implemented. The plan should indicate:

a. Availability of resources

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b. Sequence of activities, timelines and dependencies

iv. Ensure coordination with the nodal agency in terms of reporting, decisions to be

taken, and other Government formalities to be completed.

v. Identify and highlight risks and issues in a timely manner. Communicate the same

to the Project Management Team and the Task Force

vi. Assess and plan for training requirements

Solution Design

i. Meet the functional and technical specifications as mentioned in the RFP

ii. Ensure complete understanding of the same by the Development and

Implementation teams

iii. Design electronic forms as applicable to Government work

iv. Suggest to the State any improvements in the process required for better service

delivery

v. Install a mechanism for the continuous improvement of the e-procurement

functionality in view of the international best practices.

Solution Development

i. Build and manage catalogues

ii. Configure and customize the e-Procurement application to fit the requirements

iii. Make the system inter-operable with the banking/financial institutions with which

Government has tied-up for e-Payment

iv. Conduct requirements analysis and prepare To-Be scenarios

v. Provide Government with the latest updates on the application

vi. Appoint a full-time Quality Assurance (QA) manager to overlook the

development/customization effort.

Project Implementation

i. Install, test and manage a secure and scalable e-Procurement application adopting

open and inter-operable standards

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ii. Develop and maintain IT and networking infrastructure required for the provision

of training

iii. Provide timely training to the government officials and the vendor community

with supporting literature / documentation.

iv. Partner with Government in effecting overall co-ordination with all the

participating departments/agencies to achieve successful launch within the

prescribed time

v. Install, test and manage the hardware required for hosting the application

vi. Set-up the Disaster Recovery Center (DRC) operations

O&M

i. Adhere to the SLAs stated in the RFP

ii. Provide helpdesk services

iii. Periodically (as agreed upon with the State) furnish data about the functioning of

the system, especially in relation to the security aspects

iv. Conduct periodic meetings with the State Project Implementation Team to discuss

progress and any issues encountered during the operations.

v. Set-up the digital signature / PKI related process and issuance of Digital

Certificates in conformance with guidelines as in IT Act 2000, either directly or in

collaboration with partners; and also establish the issuance process in such a

manner as to enable government employees and contractors to procure such

digital certificates from any vendor confirming to the stipulations

vi. Design Security Policy and Operational Documents

12. Service Level Metrics

Pilot Project SLA's

Service Metrics Parameters Basis of Measurement Remarks

Capacity of the Application and Database Server

Equivalent of capacity to handle 5000 transactions per

hour

Simulating the stated loads and testing the system performance

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using load-testing tools

Concurrent connects to Application Server

1000

Concurrent number of users connected to the system

2000

Deployment SLA's

Parameter Target DeductionsLow

PerformanceDeductions Breach Deduction

Deployment of e-Tendering

8 weeks None 8-10 weeksRs. 30000 each week

> 10 weeks

Rs. 50000 each week

Deployment of Contract Mgmt

10 weeks

None 10-12 weeks Rs. 15000 each week

>12 weeks

Rs. 30000 each week

Deployment of Indent Mgmt

8 weeks None 8-10 weeksRs. 10000 each week

> 10 weeks

Rs. 15000 each week

Deployment of Catalogue Mgmt.

10 weeks

None 10-12 weeksRs. 15000 each week

>12 weeks

Rs. 30000 each week

Operational SLA's

Parameter Target CreditsLow

PerformanceCredits Breach Credits

Availability of agreed services over Internet

99.00% 11 99.0-97% 6 <97.0% -5

Average e-Procurement Portal

< 7sec 6 8-15 Sec 3 >15 sec -2

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page loadingResolution of Critical faults in the e-Procurement system

<5 working hours

75-7 working

hours4

>7 working

hours-2

Resolution of non-critical faults in the e-Procurement system

<48 hours 4 48-72 hours 2>72

hours-1

Growth rate of registration of suppliers measured quarterly

10% over previous quarter

26% over previous quarter

1Below

6%0

Growth rate of transactions measured quarterly

10% over previous quarter

26% over previous quarter

1Below

6%0

Training >70%

satisfaction8

60-70% satisfaction

4

Below 60%

satisfaction

0

TOTAL 40 21 -10

13. Current Status of the Project

The e-Procurement project has been formally inaugurated by the Hon'ble Chief Minister of Chhattisgarh on 14th August 2007 with the Water Resources Department successfully processing a tender. 20 departments have successfully adopted the eProcurement system which is evident from the fact that 13578 tenders worth Rs.31821.37 crores have been processed and 4275 vendors have been registered till date from 2007. Details are:

Department Tenders processed Total value (in Crore)

PWD 6375 17927.93WRD 2290 7281.95PHED 444 529.96Health 148 1850.85CSIDC 267 RC**P&RD 1530 2386.78

Urban Dev. 2134 1536.03Animal Hus & Diary 16 45.55

Social Welfare 2 2.91CG RES 285 141.55

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CG Minor Forest 2 24.1CG Civil Supplies 1 RC**

CG Handicraft 1 1.88CG Warehouse 72 78.03CG Power Gen. 2 NAFood and Drug 2 6Mandi Board 7 7.86

Total 13578 31821.37

This has been possible due to constant follow-up and periodic reviews. Software testing has been done through STQC. System has been integrated with NSDL payment gateway. The State is saving around 10 – 15 % on its procurement expenditure by implementing eProcurement apart from having a transparent and effective system of working. The project has bagged CSI Nihilent Best eGovernance Project Award 2008 and Information Week EDGE Award 2011

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