report on summer training (verka).doc

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CHAPTER-1

INTRODUCTION

1.1 INTRODUCTION TO EMPLOYEE SATISFACTION

l.l.l Meaning

Employee satisfaction is defined as (lie positive emotion that results from

an individual’s assessment of experiences connected to the work and work

environment thus employee satisfaction is an individual reaction to the

work. The actual manifestation of the state of satisfaction vary from person

to person.

1.1.2 Why e!l"yee #a$i#%a&$i"n #'()ey i# (e*'i(e+,

Research by Csikzentrnihalyi (!"#$ shows that satisfied% motivated

employees facilitate hi&her customer satisfaction and% in turn% positively

influence or&anizational performance. 'r&anizations that invest in

measurin& employee opinions and attitudes% by incorporatin& employee

satisfaction surveys into their existin& R processes% can develop such aworkforce.

)tudy of *Employee satisfaction’ helps the company to maintain

standards + increase productivity by motivatin& the employees% this study

tells us how much the employees are capable + their interest at work place,

what are the thin&s still to be satisfy to the employees. -lthou&h *human

resource are the most important resources for any or&anization% so to study

on employees satisfaction helps to know the workin& conditions + what are

the thin&s that affects them not to work properly. -lways ma/ority of done

by the machines0e1uipments but without an manual moments nothin& can

be done. so to study on employee satisfaction is necessary.



i&h levels of employee satisfaction are co2related to hi&h levels of

productivity and low levels of absenteeism so company’s can save money

by contractin& a consultin& firm to measure employee satisfaction and to

identify areas that can be improved to increase employee satisfaction. i&hemployee satisfaction levels can reduce turnover.

3y establishin& fre1uent and consistent employee feedback

processes% Confirmit solutions enable enterprises to retain and develop their

most vital asset employees% so measurement of satisfaction level of

employees is necessary.

)atisfied employees contribute to development and &rowth to

or&anization Employee satisfaction surveys can provide fast% effective

benchmarkin& of staff opinions and or&anisational culture. 4t is an obvious

statement but 5hi&h employee satisfaction levels can reduce employee

turnover’. 6issatisfied employees tend to perform below their capabilities%

result in hi&h turnover of staff and leave their /obs relatively 1uickly% and

are not very likely to recommend your company as an employer.

Employee satisfaction research &ives employees 5a voice’ and also

allows the pinpointin& of problematic areas% leadin& to the raisin& of staff

satisfaction levels% developin& and reviewin& of staff mana&ement% and

optimisin& corporate communications.

7



8



1.1. IMPORTANCE OF EMPLOYEE SATISFACTION IN THE

ORANISATION

Employee satisfaction is supremely important in an or&anization

because it is what productivity depends on. 4i employees are satis they would

produce superior 1uality performance in optimal time and lead to &rowin& profits.

)atisfied employees are also more likely to be creative and innovative and come

up with break throu&h that allows a company to &row and chan&e positively with

time and chan&in& market conditions.

The R9 9onitor is a research solution to measure and improve the

satisfaction and commitment of employees. 4t provides insi&ht into:

; The satisfaction and commitment of employees

; The motivation and <oyalty of employees

; 'pportunities for improvement

Thi# /ill hell0 in (ealie

; 'pportunities to increase commitment

; 3etter performin& employees

; Reduced employee absenteeism

; Employees who are more satisfied and motivated

=



CHAPTER 2

AOUT 3ER4A MIL4 PLANT

3ER4A

THE PUN5A STATE COOPERATI3E MIL4 PRODUCERS

FEDERATION LIMITED

2.1 MIL4FED-PUN5A

The >un/ab )tate Cooperative 9ilk >roducers ?ederation <imited popularly

known as 94<@?E6 >un/ab% cam into existence in !"8 with a twin

ob/ective. 'ne% to carry activities for promotin& production% procurement

and processin& of milk for the economic development of milk producers by

#



providin& remunerative milk market to them at their door step. Two% to

provide 1uality milk and milk products to consumers at reasonable rates.

-lthou&h the federation was re&istered much earlier% but it came to

real self in the year !A8 when all the milk plants of’ the erstwhile >un/ab

6airy 6evelopment Corporation <imited were handed over to Cooperative

sector and the entire )tate was covered under 'peration ?ood pro&ramme

to &ive the farmers a better deal and our valued customers helter products.

Today% when we look back% we have fulfilled the promise to &reat extent.

The setup of the or&anization is a three tier system% 9ilk >roducers

Cooperative )ocieties at the villa&e level% 9ilk Bnions at 6istrict <evel and

9ilk ?ederation as an -pex 3ody at )tate level.



2.2 AOUT 3ER4A MIL4 PLANT

2.2.1 MIL4 PROCUREMENT NETWOR4

Dorkin& on 5-nand >attern the process of or&anizin& societies at

villa&e level started in >un/ab as early as !"A. >resently% there is stron& etwork

of about FFF (as on 8 .8.7FF"$ 9ilk >roducers Cooperative )ocieties or&anized

at villa&e level. -bout 8.F <akh milk producer members are attached to these

societies. ?resh milk is procured from the milk producers twice a day throu&h

villa&e level societies directly without the assistance of any middleman.

"



2.2.2 INPUT SER3ICES

4t is one of the fundamental ob/ectives of 9ilkfed to carry out

activities for promotin& milk production in the )tate. 4n the view of this% various

technical input services like veterinary health care% artificial insemination services%

vaccination% supply of GER@- balanced cattle feed and 1uality fodder seed etc.

are provided for enhancin& milk production and economic development of farmin&

community.

SETTIN UP OF I COMMERCIAL DAIRY FARMS

4n order top enhance the milk production and makin& the dairy

farmin& a profitable and sustainable profession% 9ilkfed has planned to establish

at least ten pro&ressive bi& dairy farms in each 9ilk Bnion by arran&in& soft terms

loans from the banks.

A



2.2.6 PRODUCTS

9ilkfed has formulated company specifications for its mil milk products to

provide standard and 1uality of products to Consumers.

94<@?E6 is servin& nation wide consumers throu&h its net work of

R offices and very stron& 6istribution channels. 9H<@?E6 markets a wide ran&e

variety of Gerka products which include:

• <i1uid milk

•)kimmed milk powder

• Dhole milk powder

• 4nfant food

• Ihee

• 3utter

• Cheese

• <assi

• )?9

• 4ceCream

!



• 9alted food etc.

2.2. O78e&$i)e#

; To stren&then dairy sector% 9ilkfed came into existence in !"A and

)imultaneously 6istt. 9ilk unions were formed.

; Gilla&e level cooperative societies were also formed on *-nand >attern.

The system was run by the farmers% of the farmers and for the farmers.

; To &ive remunerative prices to farmers and to ensure permanent market for

the whole year.

; To provide technical inputs like artificial insemination% to improve t of

animals% animals health services% preventive disease treatment and

awareness re&ardin& farm mana&ement etc.

; To provide 4)4 marks &ood 1uality balanced Cattle feed and fodder seeds to

the farmers.

F



2.2.9 LIST OF OARD OF DIRACTORS

Ieneral 9ana&er )h. .). Irewal

6irector ). 9an/it )in&h

). -vtar )in&h

)mt. )ur/it kaur

). Ha&/it )iJ&h

). Iurbaksh )in&h

). -/mer )in&h

). Haspal )in

). @uldeep )in&h

). @aram/eet .)in&h

). >aram/eet )in&h

). 6ilsher )in&h

). Ra&hubir )in&h

Hoint Re&istrar (patiala$ Capt. Ta/inder >al

6eputy Re&istrar(ldh$ )h. -/mer )in&h.

9ana&er -ccount )h. -.k. Iupta

9&r. >roduction 9r. I.>.)harma%

9ana&er 9arketin& )h. >arminder )in&h

6y 9&r Kuality Control 3.R. 9adaan

9ana&er En&&. 9r. Ra/ kumar

6y 9&r >urchase ). -mar/eet )in&h

.R. 6ept. ). -mar/eet )in&h



SWOT ANALYSIS

SWOT ANALYSIS FRAMEWORK

En)i("nen$al S&an

7

In$e(nal

en)i("nen$

E:$e(nal

en)i("nen$

S$(eng$h Wea;ne## O!!"($'ni$ie# Th(ea$#



SUCCESS OF 3ER4A

S$(eng$h# "% )e(;a<

The oldest brand in milk.

Kuality of the milk is &ood.

9arketin& network system is very stron&.

They have no as such competitor in market.

They are coverin& the each and every area of <udhiana.

Wea;ne## "% )e(;a<

<eaka&e problem of verka.

9ar&in to retailer is very less.

o timin& of the supply of the milk.

)ervices they provide are not up to mark.

8



2. ACHIE3EMENTS AND MILESTONES

ACHIE3EMENTS

'n the basis of 1uality with efficient administration% 94<@?E6 has

not only established new mile store of providin& services to 6airy farmers but

scaled new hei&hts in deli&htin& esteemed customers also. This has resulted into

tremendous achievements in all fields.

T'(n")e(<

The annual turnover of 9ilkfed which was Rs. "F crores in the year

7FF2F" has hit the level of Rs. !8 crores in the year 7FF"2FA.

=



2.9 PRODUCT RANE OF 3ER4A=S ROUP

PRODUCTS PAC4IN

I44EE >'<L >-C@09'' C-RT' #FF &ms. + @&.

IEE T4 >-C@ #FF &ms.% @&.% 7 @&.% # @& +# @&.

T-3<E 3BTTER F &ms.% FF &ms. + #FF &ms.

CEE)E 7FF0=FF &ms. Cekatainer% 7FF

&ms. )in&les% =FF&ms Tin +

@&. 3rick

>4MM- CEE)E 7FF &ms. + @&. >ack

GER@- G4I'BR Har #FF &ms. Har% #FF &ms. Refill + @&.

6-4RL D4TEER #FF &ms. >kt. + F @&. Tin

)@499E6 94<@ >'D6ER 7FF &ms. + #FF &ms. 3ottle% #FF

&ms. Ce;alaine( @&. >kt. + 7#

@&. 3a&

D'<E 94<@ >'D6ER #FF &ms.Tin% @&. Tin% F @&.

Tin

)DEETEE6 ?<- G'BRE6 94<@ 7FF ml. 3ottle% 7FF ml.

TETR->-@)DEET<-))4 7FF ml.

#



Teirapak 9-I' R-)EEE<- 7FF ml.

Teirapak >4E->><E R-)EEE<- 7FF ml.

Tetrapak 94<@ C-@E0>E6- 7FF &ms >kt.

@-HB>44 #F &ms.>kt.

94<@ >'BCE) ?ull Cream% )tandardised% Toned%

6ouble Toned + )kimmed.

B..T. 94<@ <t. Tetrapak )tandardised +

Toned



CHAPTER 6

6.1 O5ECTI3ES OF THE STUDY

; To find out the satisfaction level of the employees at Gerka.

; To observe the workin& environment.

; To su&&est measures to improve the satisfaction level of employees.

; To examine the provisions of &rowth and opportunities for employees.

; To find out the areas of improvement in the plant.

; To know the kind of relationship between superiors and subordinates.

"



6.2 RESEARCH METHODOLOY

Research 9ethodolo&y is a systematical way to solve the research

problem. 4t may be understood as a science of studyin& how research is done

scientifically.

The present study was undertaken to know the satisfaction of

employees at Gerka 9ilk plant .This chapter &ives as the research desi&n% sample

desi&n and size% data collection methods% scope of study and limitations inherent in

the pro/ect and finally covera&e of the research work. Employee satisfaction

research encompasses many different research techni1ues but the measurement of

satisfaction is only the first step to improvin& employee satisfaction

6.2.1 Re#ea(&h De#ign

Research desi&n is an arran&ement of the conditions for collection

and analysis of data in a manner that aims to combine relevance to the research

purpose with the economy in procedure. The research problem havin& bein&

formulated in clear2cut terms helps the researcher to prepare a research desi&n.

The preparation of such a desi&n facilitates in conductin& it in as efficient manner

as possible. 4t is very important part of research methodolo&y. To &ain familiarity

with the phenomena or to achieve new insi&hts into the study we &o for

exploratory research desi&n

6.2.2 Sa!le De#ign an+ Sie

The population of are study is Corporate office% verka milk plant.

-nd the sample size of fifty employees workin& in Corporate office% Gerka milk

plant. ?or samplin& we have used the techni1ue namely stratified random

samplin&. De have chosen this techni1ue because the population is divided into

stratas i.e. officers and staff and data is collected from each strata.

A



1.2.6 Me$h"+ "% Da$a C"lle&$i"n

The fourth step of research methodolo&y is data collection. 4t can be

done throu&h primary or secondary techni1ues. 4n my study 4 have taken both the

techni1ues to collect the data.

; To collect primary data 4 have done a survey on Employee )atisfaction

throu&h a 1uestionnaire which was filled by the employees of. 'ffice. The

1uestionnaire contained both open ended and close2ended 1uestions

; Garious supplementary 1uestions were also asked to &ain max/mum

information from the respondents. and techni1ue used to prepare the

1uestionnaire is <4@ERT’s )calin&.

; ?or secondary data 4 have referred /ournals% ma&azines and internet.

!



1.2.. S&"!e "% $he #$'+y

Employee )atisfaction survey helps employers to measure and

understand their employee’s attitude% opinions% re1uired motivation% commitment

and satisfaction 4t has wide scope for the employees as well as the employers

. 4t will lead to improvement in the satisfaction level of employees of Gerka.

7. The results of the survey could be use for increasin& the productivity of the

or&anisation

8. Company can take measures to remove the loopholes wherever they exist.

=. Company can work on stren&thenin& their core competencies which came

out as the result of the survey.

#. 'r&anisation can identify the root causes of /ob issues and problems % and

can create solutions for improvement with an accurate perspective of

employee views.

. This survey provides the information needed to improve levels of

productivity% /ob satisfaction and loyalty.

". 3y workin& on the areas of improvement% or&anisation can improve the

1uality and 1uantity of work done by the employees

A. Employees would feel that the mana&ement’ is amphethetic enou&h to

understand their view point and this would create a feelin& of

trustworthiness amon& employees for the mana&ement.

7F



6.2.9 Lii$a$i"n#

4dentifyin& the employee satisfaction level in any company not

possible without certain hindrances and limitations due to variation in satisfaction

at different levels of employees within the or&anization. Certain hindrances and

limitations that were bein& faced durin& the pro/ect are as follows.

Tie<- There was lack of time on the part of respondents as the

employees’ have a busy schedule and well2defined /ob profile. They can’t afford to

miss out their own /ob responsibilities and perform other works.

A'$hen&i$y "% %ee+7a&;<- 9ost of the study was based on the

feedback from the employees which we &ot in the form filled 1uestionnaire. The

responses of the employees may be biased as observed e.&2 The 1uestions whose

possible response would have been disa&ree or stron&ly disa&ree% the employees

opted for markin& indifferent option.

A$$i$'+e > eha)i"'(<- Dhole of the analysis is based on the

feedback of the employees throu&h the medium of filled 1uestionnaire and it was

based their personal perception and attitudes which may vary from individual to

individual.

Thou&h all efforts have been made to include all areas related to

employee satisfaction to be covered in the pro/ect work% but some issues may have

been missed.

Lii$e+ ;n"/le+ge<- Thou&h all efforts have been made to include

all’ areas related to employee satisfaction to be covered in the pro/ect work but

some issues ma have been missed as the knowled&e level of a student and an

employee may differ to a lar&e extent. These limitations were faced as they were

an inte&ral part of the research however they did not affect the 1uality and

parameter of the findin&.

7



CHAPTER

ANALYSIS OF SATISFACTION OF EMPLOYEES

Rensis <icked’s popularly known as <ickerN 5s type of techni1ue has

been applied in this study. Responses to items are scored in such a way that a

response indicative of most favorable is &iven the hi&hest score and vice2versa.

()tron&ly disa&ree O 27% 6isa&reeO 24% lndifferentO'% -&reel% )tron&ly a&reeO7$

@eepin& in view the ob/ectives and the nature of data% the statistical

tools are used.

RESPONSES OF EMPLOYEES ?PIE CHARTS0

@.1 The en)i("nen$ "% /"(;!la&e i# &"%"($a7le an+ #a%e.

W"(; Pla&e C"%"($a7le an+ Sa%e

)tron&ly -&ree

-&ree 8F

4ndifferent 7F

6isa&ree =

)tron&ly 6isa&ree

77



@.2 I %eel $he(e i# !("!e( &"-"(+ina$i"n an+ $ea/"(; /i$hin y

+e!a($en$.


)tron&ly -&ree =F

-&ree 7F

4ndifferent F

6isa&ree F

)tron&ly 6isa&ree 7F

78



@.6 I %eel y +e!a($en$ ge$# !("!e( #'!!"($ an+ $ea/"(; %(" "$he(.


)tron&ly -&ree #F

-&ree F

4ndifferent F

6isa&ree 7F


7=



@. I a !(")i+e+ /i$h "!$i' (e#"'(&e# %"( y /"(; a##ignen$#.


)tron&ly -&ree A

-&ree 7F

4ndifferent 7A

6isa&ree 7F

)tron&ly 6isa&ree 7=

@.9 I a $(ea$e+ /i$h (e#!e&$ 7y anageen$ an+ %ell"/ e!l"yee#.

7#




)tron&ly -&ree F

-&ree F

4ndifferent A

6isa&ree =

)tron&ly 6isa&ree A

7



@. The(e i# a g""+ #'!e(i"( #'7"(+ina$e (ela$i"n#hi! /i$hin y +e!$.


)tron&ly -&ree F

-&ree 7F

4ndifferent F

6isa&ree =

)tron&ly 6isa&ree

7"



@.B Manageen$ i# %le:i7le an+ 'n+e(#$an+# $he i!"($an&e "% 7alan&ing

y /"(; an+ !e(#"nal li%e.


)tron&ly -&ree =F

-&ree 7F

4ndifferent F

6isa&ree F


@. C"!any !"li&ie# !(")i+e en"'gh /el%a(e !("g(a# %"( e!l"yee#.

7A




)tron&ly -&ree #F

-&ree 7F

4ndifferent F


7!



@. I a in)"l)e+ in +e&i#i"n a;ing $ha$ e%%e&$# y 8"7.


)tron&ly -&ree ==

-&ree 7F

4ndifferent F

6isa&ree


@.1 The e!l"yee /el%a(e an+ engageen$ a&$i)i$ie# a+"!$e+ 7y $he

&"!any (e#'l$# in i!(")een$ "% !("+'&$i)i$y.

8F




)tron&ly -&ree =F

-&ree 8F

4ndifferent F

6isa&ree =

)tron&ly 6isa&ree

@.11 My $(aining an+ +e)el"!en$ nee+# a(e $iely i+en$i%ie+ an+

a++(e##e+.


)tron&ly -&ree F

-&ree F

8



6isa&ree F


87



@.12 My &"!any #!en+# (ea#"na7le $ie e%%"($ an+ "ney in $(aining an+

+e)el"!en$ "% e!l"yee#.


)tron&ly -&ree F

-&ree 7F

4ndifferent =

6isa&ree A

)tron&ly 6isa&ree A

88



@.16 The $(aining !(")i+e+ (eally hel!# in +e)el"!en$ "% e!l"yee#.


)tron&ly -&ree #F

-&ree 7F

4ndifferent 7

6isa&ree A

)tron&ly 6isa&ree 7

8=



@.1 @'ali$y "% $(aining an+ +e)el"!en$ !(")i+e+ $" e i# g""+.


)tron&ly -&ree =A

-&ree 7F

4ndifferent 7

6isa&ree A

)tron&ly 6isa&ree 7

8#



@.19 I a en&"'(age+ $" +e)el"! ne/ an+ "(e e%%i&ien$ /ay# $" +" /"(;.


)tron&ly -&ree #F

-&ree 7=

4ndifferent

6isa&ree 7

)tron&ly 6isa&ree A

8



@.1 My 8"7 !("%ile i# a&&"(+ing $" y &"!e$en&y an+ *'ali%i&a$i"n.


)tron&ly -&ree =F

-&ree 7F

4ndifferent F

6isa&ree F


8"



@.1B Manageen$ (e&"gnie an+ a;e# '#e "% a7ili$ie# an+ #;ill#.


)tron&ly -&ree #

-&ree 7=

4ndifferent =

6isa&ree A

)tron&ly 6isa&ree A

@.1 My #'!e(i"( !(")i+e e /i$h &"n#$an$ %ee+7a&; $" hel! e.


8A



)tron&ly -&ree =A

-&ree 7=

4ndifferent A

6isa&ree F

)tron&ly 6isa&ree F

8!



@.1 O)e(all I a #a$i#%ie+ /i$h y 8"7 a$ &"!any.


)tron&ly -&ree #F

-&ree 7F

4ndifferent F

6isa&ree 7

)tron&ly 6isa&ree A

=F



@.2 I a !(")i+e+ /i$h !("!e( g("/$h an+ +e)el"!en$ "!!"($'ni$ie# in

$he &"!any.


)tron&ly -&ree #7

-&ree 7A

4ndifferent =

6isa&ree =

)tron&ly 6isa&ree 7

@.21 E!l"yee# a(e $(ea$e+ %ai(ly an+ e*'ally (ega(+ing &"!en#a$i"n an+

in&(een$.

=




)tron&ly -&ree #F

-&ree 8F

4ndifferent 7

6isa&ree =

)tron&ly 6isa&ree =

@.22 I a g(an$e+ $iely an+ 'n7ia#e+ !(""$i"n#.


)tron&ly -&ree 7F

-&ree F

=7



4ndifferentP =F

6isa&ree

)tron&ly disa&ree =

=8



@.26 The %"ll"/ing %a&ili$ie# an+ 7ene%i$# !(")i+e+ $" y"' a(e #a$i#%a&$"(y.

A. Lea)e Fa&ili$ie#


)tron&ly -&ree #F

-&ree 7F

4ndifferent 7

6isa&ree A

)tron&ly 6isa&ree F

==



. H"'#ing Fa&ili$ie#


)tron&ly -&ree 8F

-&ree 7F

4ndifferent F

6isa&ree 7=

)tron&ly 6isa&ree

=#



C. T(an#!"($a$i"n Fa&ili$ie#


)tron&ly -&ree 8

-&ree 7=

4ndifferent

6isa&ree 7

)tron&ly 6isa&ree 7

=



D. Li%e In#'(an&e


)tron&ly -&ree 7A

-&ree 7F

4ndifferent F

6isa&ree 7F

)tron&ly 6isa&ree 77

="



E. E+'&a$i"n A##i#$an&e


)tron&ly -&ree 8F

-&ree 7F

4ndifferent F

6isa&ree 7F


=A



F. Re$i(een$ ene%i$#


)tron&ly -&ree =F

-&ree 7F

4ndifferent F

6isa&ree F


=!



. Di#a7ili$y ene%i$#


)tron&ly -&ree 8

-&ree 7=

4ndifferent F

6isa&ree 7F

)tron&ly 6isa&ree F

#F



H. Heal$h ene%i$#


)tron&ly -&ree 7=

-&ree 7F

4ndifferent F

6isa&ree 7F

)tron&ly 6isa&ree 7

#



I. C"!any Pi&ni&# > Pa($ie#


)tron&ly -&ree 7F

-&ree 7=

4ndifferent F

6isa&ree 7A

)tron&ly 6isa&ree A

#7



2. I /"'l+ (e&"en+ "$he(# $" /"(; %"( $he &"!any.

Re#!"n#e#

Les #F

o F

Can’t )ay =F

#8



O)e(all Sa$i#%a&$i"n

)tron&ly -&ree #F

-&ree 7F

4ndifferent F

6isa&ree F

)tron&ly 6isa&ree F

#=



CHAPTER 9

RESULTS

##



9.1 INTERPRETATION

; The employees are satisfied with the environment of the workplace.

; 9ost of the employees are satisfied with the co2ord=tion and teamwork

within their as well as other departments.

; Employees feel there is healthy superior2subordinate relationship within the

or&anization.

; Employees are not much satisfied with the company’s welfare pro&rams.

; 9ost of the employees say that the mana&ement is flexible towards the

employees.

; Employees are satisfied with the trainin& and de pro&rams or&anized by the

company.

; 9ost of the employees are happy with their /ob and /ob profile.

; - &reater percenta&e of employees are not satisfied with compensation

increments and promotions &iven by the company.

; 9ostly the employees are satisfied with the benefits and facilities provided

by the company except transportation facility. .

; alf of the percenta&e of employees would recommend others to the

company.

#



9.2 CONCLUSION

-s we know that human resources are the bi&&est assets of any

or&anisation so relyin& upon this criterion we can say that their satisfaction

towards their /ob is very important% as if they are satisfied they will work to the

best of their ability which will contribute towards the profitability of the

or&anization and better productivity. e every or&anisation should always make

sure that their employees are sat <f employees are not satisfied with the

or&anisation then necessary steps should be taken to make them satisfied because

it will ultimately lead to improvement in their work which will then contribute

towards the success of or&anisation.

?rom the results of the survey% we found that more than #FQ of the

employees are satisfied with the company. There are certain areas which are very

&ood and employees are satisfied by those areas like work culture% work

environment% relationship of the employees with the mana&ement but in certain

areas the company needs improvement such a welfare facilities% trainin&

development pro&rams% salary structure% transport facilities and infrastructure etc.

Thou&h the mana&ement of Gerka is continuously takin& measures to

improve the satisfaction level of the employees but still the satisfaction level of

employees is not up to the mark so there is a scope of improvement in the policies

of the company.

#"



9.6 SUESTIONS AND RECOMMENDATIONS

; Company needs to revise the pay scale of the employees.

; Timely and ade1uate increments should be there foy= employees.

; Company should have improve its infrastructure.

; 'r&anization should have better transportation facilities.

; Employee involvement should be encoura&ed

; Trainin& and development pro&rams needs to be paid more attention.

; There is a need to pay proper attention towards the employee welfare

pro&rams.

; Employee motivation should be encoura&ed.

; Dork hours should be clearly defiled.

; 'r&anization should provide better leave facilities.

#A



ILIORAPHY

ANNUAL REPORT OF 3ER4A MIL4 PLANT

RESEARCH METHODOLOY

C.R.KOTHARI

HUMAN RESOURCE MANAEMENT

BYC.B.GUPTA

BY V.S P. RAO

MAAGINES

INDIAN TODAY

BUSINESS TODAY

NEWSPAPERS ARTICLES

THE INDIAN EXPRESS

ECONOMIC TIMES

INTERNET SITES

WWW.GOOGLE.COM

WWWMILKFED.NIC.IN

WWW.VERKA.COM

#!



CHAPTER BANNEURE

F



ANNEURE-A

@'e#$i"nnai(e %"( E!l"yee Sa$i#%a&$i"n S'()ey<

6ear respondent%

4 am an 33- student% 4 want to &et some information for the

fulfillment of my trainin& report. Lou are assured that the data bein& filled by you

re&ardin& your views on your workin& with the or&anisation% will remain

confidential and will not be shared with anyone. This is only for my pro/ect

purpose. ?urther 4 don’t re1uire your name% desi&nation% experience or department

etc% so that the 1uestionnaire is filled in true spirit.

>ersonal information:

(a$ )ex 9ale ( $ ?emale ( $

(b$ -&e

3elow 7F 2222222222

7F28F 2222222222

8F2=F 2222222222

-bove =F 2222222222

(c$ 9arital status 9arried ( $ Bnmarried ( $

In#$('&$i"n#<- Rate the followin& factors on a scale ran&in& from 2#. Tick the

response you feel most appropriate .Lour free and frank response will be

appreciated.

ere O stron&ly a&ree

7 O a&ree8 O 4ndifferent

= O disa&ree

# O stron&ly disa&ree

>lease avoid option 8 unless it is very &enuine.



Kuestions: 2

K. The environment of workplace is comfortable and safe.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.7 4 feel there is proper co2ordination and teamwork within my department.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.8 4 feel my department &ets proper support and teamwork from other.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.= 4 am provided with optimum resources for my work assi&nments.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.# 4 am treated with respect by mana&ement and fellow employees.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K. There is a &ood superior subordinate relationship within my dept.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K." 9ana&ement is flexible and understands the importance of balancin& my

work and personal life.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.A Company policies provide enou&h welfare pro&rams for employees.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.! 4 am involved in decision makin& that effects my /ob.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.F The employee welfare and en&a&ement activities adopted by the company

results in improvement of productivity.

7



K. 9y trainin& and development needs are timely identified and addressed.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.7 9y company spends reasonable time% effort and money in trainin& and

development of employees.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.8 The trainin& provided really helps in development of employees.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.= Kuality of trainin& and development provided to me is &ood.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.# 4 am encoura&ed to develop new and more efficient ways to do work.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K. 9y /ob profile is accordin& to my competency and 1ualification.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K." 9ana&ement reco&nize and makes use of abilities and skills.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.A 9y superior provide me with constant feedback to help me.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.! 'verall 4 am satisfied with my /ob at company.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.7F 4 am provided with proper &rowth and development opportunities in the

company.

( $ 7 ( $ 8 ( $ = ( $ # ( $

8



K.7 Employees are treated fairly and e1ually re&ardin& compensation and

increment.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.77 4 am &ranted timely and unbiased promotions.

( $ 7 ( $ 8 ( $ = ( $ # ( $

K.78 The followin& facilities and benefits provided to you are satisfactory.

ere O )tron&ly a&ree% 7 O -&ree% 8O 4ndifferent% =O 6isa&ree% #O

)tron&ly disa&ree

7 8 = #

-. <eave ?acilities ( $ ( $ ( $ ( $ ( $

3. ousin& ?acilities ( $ ( $ ( $ ( $ ( $

C. Transportation ?acilities ( $ ( $ ( $ ( $ ( $

6. <ife 4nsurance ( $ ( $ ( $ ( $ ( $

E. Education -ssistance ( $ ( $ ( $ ( $ ( $

?. Retirement 3enefits ( $ ( $ ( $ ( $ ( $

I. 6isability 3enefits ( $ ( $ ( $ ( $ ( $

. ealth 3enefits ( $ ( $ ( $ ( $ ( $

4. Company >icnics + >arties( $ ( $ ( $ ( $ ( $

7=. Dould recommend others to work for the company.

SSSSSSSSSSSSSSSSSSSSS.

7#. )u&&est some areas of improvement in the company

SSSSSSSSSSSSSSSSSSSSS.

7. 4 would recommend others to work for the company

Les ( $ o ( $ Can’t )ay ( $

Thanks for your kind co2operation

=



S'e( T(aining P("8e&$ Re!"($

On

S$'+y "% E!l"yee Sa$i#%a&$i"n Le)el a$

3e(;a Mil; Plan$J

Submitte t! Pu"#$bi U"i%e&'it() P$ti$*$ i" +$&ti$*

,u*,i**me"t !, t-e &eui&eme"t

,!& t-e e/&ee !,

B$0-e*!& !, Bu'i"e'' Ami"i't&$ti!" e/&ee

S'7i$$e+ $"< S'7i$$e+ 7y<

9rs. Ra/bir @aur Iurneet @aur

33- (=th )em$

Roll o.F7

AA FARID ROUP OF COLLEES

ATHINDA211

#



CERTIFICATE

This is to certify that >ro/ect report on STUDY OF EMPLOYEE SATISFACTION

LE3EL AT 3ER4A MIL4 PLANTJ has been submitted for the partial fulfillment of

the de&ree of 3achelor 'f 3usiness -dministration of >un/ab Bniversity. This research is

a bonafied work carried out by Iurneet @aur under my supervision. )he has shown keen

interest and put her best efforts to make this pro/ect a success.

9rs. Ra/bir @aur

3aba ?arid Iroup of colle&es

Iurneet @aur

Roll o. F7

6ate: 2



AC4NOWLEDEMENT

- pro/ect work is a combination of views% ideas% su&&estions +contributions of many people. Thus% one of the pleasant part of writin& the report

is the opportunity to thank those who have contributed towards it fulfillment.

4 consider it as &reat privile&e to have esteemed M(#. Ra87i( 4a'(

as my pro/ect &uide. 4 take this opportunity to express my sincere &ratitude to her%

throu&h constant advice and constructive criticism nourished my interest in the

sub/ect and provided a free and pleasant atmosphere to work a&ainst all odd

situations. 4 avail this opportunity to extend my heartfelt thanks and deep respect

to faculty members for their able &uidance the course of this pro/ect.

4 would like to communicate a deep sense of &ratitude to all these

people without whom my pro/ect would have been such a &reat learnin&

experience.

Iurneet @aur

"



PREFACE

This pro/ect is the result of four weeks trainin& at 3e(;a il; !lan$L'+hiana. )ummer trainin& is an inte&ral part of a&hel"( "% '#ine##

A+ini#$(a$i"nJ course and it aims at providin& a first hand experience of

industry to students. This practical experience helps the students to view the real

business world closely% which in turn influence our perception.

4 am privile&ed that 4 &ot an opportunity to pursue my summer

trainin& in such a reputed% well established% fast &rowin& and professionally

mana&ed or&anization.

The !("8e&$ a##igne+ $" e +eal$ /i$h $he S$'+y "% Sa$i#%a&$i"n

Le)el "% E!l"yee# W"(;ing in 3e(;a Mil; Plan$J so 4 &ot an opportunity to

deal with the workers and also see and understand that how various departments in

an or&anization work and are mana&ed.

4n the end 4 would like to express my deepest &ratitude to the entire

faculties who have been &uidin& force behind this pro/ect and encoura&ed me for

the successful completion of my summer trainin&.

A



TALE OF CONTENTS

1. INTRODUCTION

1.1 INTRODUCTION OF EMPLOYEES SATISFACTION

.. 9E-4I '? E9><'LEE) )-T4)?-CT4'

..7 REKB4RE9ET '? E9><'LEE )-T4)?-CT4'

)BRGEL

..8 ?-CT'R) <E-64I T' E9><'LEE )-T4)?-CT4'

..= 49>'RT-CE '? E9><'LEE )-T4)?-CT4'

2. AOUT 3ER4A MIL4 PLANT

2.1 MIL4FED PUN5A

2.2 AOUT 3ER4A MIL4 PLANT

7.7. 94<@ >R'CBRE9ET ETD'R@

7.7.7 4>BT )ERG4CE)

7.7.8 >R'6BCT)

7.7.= 9-R@ET4I -CT4G4T4E)

7.7.# EUTET4' '? 3R-6

7.7. <'I' '? GER@-

7.7." EU>'RT '? 94<@ >R'6BCT

2.6 3ER4A=S PROFILE ?LUDHIANA0

7.8. 4CE>T4'

7.8.7 '3HECT4GE) '? GER@-

7.8.8 <4)T '? 3'-R6 '? 64RECT'R)7.8.= 'RI-4)-T4'-< )TRBCTBRE

7.8.# ECE))4TL ?'R >R'6BCT4' E-CE9ET

7.8. KB-<4TL '? 94<@ -6 94<@ >R'6BCT)

7.8." >RE)ET )T-TB) 0 -C4EGE9ET) '? ><-T

!



7.8.A -6'>T4' '? 4TER-T4'-< KB-<4TL

9--IE9ET )L)TE9)

7.8.! <''@4I 3EL'6

7.8.F )CE9E)7.8. )4<ET ?E-TBRE)

7.8.7 )D'T --<L)4)

2. ACHIE3EMENT AND MILESTONES

2.9 PRODUCT RANE OF THE 3ER4A=S ROUP

2. PERFORMANCE OF THE 3ER4A=S ROUP

6. O5ECTI3E OF THE STUDY AND RESEARCH

METHODOLOY

6.1 O5ECTI3E OF THE STUDY

6.2 RESEARCH METHODOLOY

8.7. RE)E-RC 6E)4I

8.7.7 )-9><E 6E)4I -6 )4ME

8.7.8 9ET'6 '? 6-T- C'<<ECT4'

8.7.= )C'>E '? )TB6L

8.7.# <494T-T4') '? )TB6L

. ANALYSIS OF THE SATISFACTION OF EMPLOYEES

.1 DATA PRESENTATION ?Y USIN TALE > PIE CHARTS0

9. RESULTS

9.1 INTERPRETATION

9.2CONCLUSION

9.6 SUESTION AND RECOMMENDATIONS

. ILIORAPHY

report on summer training (verka).doc

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