2018 / 2019

ANNUAL

REPORT

West Toronto Support Services is a non-profit agency providing community-based health and wellness services that improve the quality of life of clients and caregivers in West Toronto.

Message from the Board Chair and CEO

West Toronto Support Services (WTSS) has a long and proud history that began in 1967 of providing services

and support that enhance the health, quality of life and independence of seniors and adults with disabilities in

our communities. We now serve a large portion of west end Toronto from our sites at Bloor and Keele Street,

Weston Road and Eglinton Avenue, and on High Park Avenue. The services and programs we provide entail an

enormous amount of dedication and hard work on the part of our diverse staff and volunteers, many of whom

have been with the organization for a long time. We are grateful for their service and the difference each and

every one of them makes in the lives of our many clients and caregivers.

WTSS service statistics for the 2018-19 fiscal year are provided later in this Annual Report. However, we wish

briefly to note some of our other accomplishments during the past year:

Our annual satisfaction survey of clients and caregivers showed overall positive feedback regarding our

programs and services, with all responses reporting 80% or higher satisfaction ratings. The results will help

improve services and identify areas for new programming.

Partnerships with York University, Seneca College, George Brown College, and the Toronto District School

Board provided 20 student placements to WTSS from nursing, gerontology, social services and PSW studies,

thereby contributing nearly 2,600 hours of cost-free time to WTSS programs while providing students with

valuable experience in the community.

WTSS hosted 13 United Way Day of Caring projects in which corporate volunteers helped with our

programs, thereby providing a window into the daily workings of a United Way member agency and how

donor dollars are used to support programs that address poverty.

We partnered with Unison Health & Community Services to provide workshops on Estate Planning,

Diabetes, Nutrition and Healthy Lifestyle.

In collaboration with the Centre for Addiction and Mental Health, we provided workshops on Late Life

Depression, Memory and Dementia.

Our proposal for the donation of a new vehicle from The Rotary Club of Toronto was successful. Our new

Honda Odyssey can seat up to 8 people, ensuring that we can continue to meet the growing demand for

rides to medical and social appointments. Thank you Rotary for your generosity!

Mindful of our changing strategic environment and the provincial government’s focus on transforming the

health care system, the Boards of Directors of Reconnect Community Health Services and WTSS signed a

Letter of Intent on April 24, 2019 confirming their commitment to assess the potential of integrating the

organizations to create a combined entity that will better serve our clients and communities. We will

continue to keep stakeholders apprised as the process unfolds.

In concluding, we thank all our staff and volunteers for their dedication to our clients and their commitment to

making a difference in our clients’ lives, especially those who are most vulnerable. We also want to thank our

funders, donors and partners for their continued support in helping us to achieve our mission and goals.

And finally, a special thank you to our clients, their families and caregivers for choosing WTSS. It is a privilege

to serve you!

Peter Mueller W.G. Dyson

Chair, Board of Directors Chief Executive Officer

Treasurer’s Report

Ontario Ministry of

Health Funded Programs

Unrestricted Other

Programs Total

REVENUE Ontario Ministry of Health $ 4,148,761 $ - $ 4,148,761

Fees for services 830,126 576,979 1,407,105

Other 32,634 256,897 289,531

United Way of Toronto and York Region 105,265 53,880 159,145

City of Toronto 43,487 49,808 93,295

Property and equipment funding recognized 21,880 - 21,880

Investment income - 24,209 24,209

Donations and fundraising - 10,815 10,815

$ 5,182,153 $ 972,588 $ 6,154,741

EXPENDITURES Salaries and benefits $ 3,880,181 $ 804,891 $ 4,685,072

Meals and program 512,444 15,770 528,214

Occupancy 345,030 - 345,030

Office and communications 282,206 3,899 286,105

Travel 126,378 5,794 132,172

Purchased services and other 100,271 - 100,271

Amortization of property and equipment 21,880 52,510 74,390

Training and volunteer recognition 39,324 2,411 41,735

Professional services 20,955 - 20,955

$ 5,328,669 $ 885,275 $ 6,213,944

EXCESS (DEFICIENCY) OF REVENUE OVER EXPENDITURES $ (146,516) $ 87,313 $ (59,203)

Harold Keller, CPA, CA Treasurer, Board of Directors

Statement of Operations - Year ended March 31, 2019

Revenue Total Expenditures Total

Our Funders

The Toronto Central Local Health Integration Network, United Way Greater Toronto, The City of Toronto,

Human Resources and Skills Development Canada and New Horizons for Seniors Program

www.wtss.org

West Toronto Support Services

for Senior Citizens and the Disabled Inc

Registered Charitable Number: BN 108204066RR0001

Bloor Site

1709 Bloor St. W. 2nd Fl.

Toronto, ON M6P 4E5

Weston-Mt. Dennis Site

1167 Weston Rd.

Toronto, ON M6M 4P5

Alzheimer Society of Toronto; Centre for Addiction and Mental Health; Davenport Perth Neighbourhood

Community Centre; Etobicoke Services for Seniors; Four Villages Community Health Centre; George Brown

College—Social Services Program; Hispanic Development Council; Immigrant Post; LA Centre for Active Living;

LOFT; Loyola Arrupe Corporation; Parkdale Golden Age Foundation; Reconnect Community Health Services;

Seneca College—Social Services and Gerontology Programs; Swansea Area Seniors’ Association; Syme 55+

Centre; The Rotary Club of Toronto; Toronto Community Housing; Toronto RIDE; Ukrainian Canadian Care

Centre; Ukrainian Canadian Social Services Inc.; Volunteer Toronto; UNISON Health and Community Services;

Weston Lions Club; Weston King Neighbourhood Centre; West Park Family Health Team; York Lions Club; York

University—School of Nursing and School of Social Services; York West Active Living Centre

Our Community Partners

Supporting Your Independence

Respite Care:

9,358 hours provided to 179 clients

Home at Last:

630 hours provided to 109 clients

Hub and Spoke:

3,944 hours provided to 26 clients

Assisted Living:

30,910 hours provided to 327 clients

Supportive Housing:

11,766 units of service to 126 clients

Wellness Program:

2,272 hours provided to 75 clients

Caregiver Support:

362 units of service to 300 clients

Income Tax Clinic:

202 hours provided to 33 clients

Crisis Intervention:

1,360 hours to 695 clients

Student Placements:

20 students provided 2,600 hours

Total Clients: 1994

Full and Part Time Staff: 102

Volunteers:

263 volunteers provided 32,538 hours

Meals on Wheels:

50,448 meals delivered to 476 clients

Community Dining:

2,400 meals served to 233 clients

Home Maintenance:

4,352 service units provided to 121 clients

Adult Day Program:

6,201 days provided to 92 clients

Case Management:

1,024 hours provided to 412 clients

Friendly Visiting & Telephone Security Checks:

22,995 hours provided to 418 clients

Transportation & Escorted Monthly Outings:

15,995 one-way rides to 353 clients

Home Help:

18,784 hours provided to 444 clients