report to social work and housing committee – 4 june...
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Communities
REPORT TO SOCIAL WORK AND HOUSING COMMITTEE – 4 JUNE 2015
COMMUNITIES SERVICE QUARTERLY PERFORMANCE
EXCEPTION REPORTING JANUARY TO MARCH 2015 (ABERDEENSHIREPERFORMS)
1 Recommendations
The Committee is recommended to:
1.1 Acknowledge the positive performance achieved January to March2015 identified in section 2.3;
1.2 Acknowledge the exceptional performance achieved January toMarch 2015 (Quarter 4) identified in Appendix 1;
1.3 Consider those measures where performance is below expectationsJanuary to March 2015 (Quarter 4) identified in Appendix 2;
1.4 Note the publication of the complete January to March 2015Performance Report on Ward Pages;
1.5 Advise the Director to continue to report, by exception, to Committeequarterly on performance measures against Service objectives andsix monthly on progress in delivering all aspects of the Service Plan
2 Discussion
2.1 The purpose of this report is to advise Committee of how the Service isperforming against key performance measures and associated targets as set outin the Communities Service Plan 2014-2017, and approved by Social Work andHousing Committee on 5 June 2014.
2.2 The performance measures are linked to the Council’s priorities. The quarterlyperformance monitoring report provides regular opportunity for elected Membersto maintain scrutiny of significant activities in order to achieve good outcomes forthe residents of Aberdeenshire.
Item: 4Page: 1
2.3 Performance during the fourth quarter of 2014 can be summarised as:-
Key Service Objectives Are we getting better?
1. To ensure access togood quality, affordablehousing
No.1(a) Fewer affordable homes than expectedwere built, due in part to one of the Council’slead contractors, Muirfield Homes, having goneinto liquidation. Council Officers are currentlyworking to expedite a solution that will see workrecommence with a different contractor.1(b) A much lower than expected turnover hasresulted in fewer allocations available forwaiting list applicants. This may be linked tothe current economic climate, with existingtenants less likely to move on to other tenuresdue to increasing costs.
2. To prevent and addresshomelessness
Yes overall.2(a) Whilst the percentage of service users whoreceived advice/information from thePrevention Service and subsequently did notgo onto present as a homeless applicantremains below target, the actual number ofservice users going on to make a homelessapplication after receiving advice has reduced.2(b) Number of Repeat Presentations and 2(c)Reduction in bed and breakfast costs remainpositive.
3. Reduce fuel poverty No. There are a number of factors outwithService controls impacting on fuel poverty,such as increasing domestic fuel prices,stagnating or falling household incomes andchanges to welfare benefits.
4. To act early to protectand care for those childrenand adults at risk of harmor neglect and, inpartnership with otheragencies, reduce risk
No.4(a) Whilst the percentage of assessmentscompleted within timescale has reduced, thenumber of assessments completed hasincreased significantly compared to the last 2quarters. These assessments are taking longerto complete due a more customer focussedservice being provided.4(c) Reports submitted to Children’s Reporterwithin target timescale continue to be belowtarget. This was due in part to technicalproblems with Microsoft Outlook compatibilityissues.
Item: 4Page: 2
5. Enhance opportunitiesfor people who arevulnerable to optimise theirindependence and lifechoices
Yes overall.5(a) The percentage of children whoexperience 3 or fewer placements remainshigh. This figure would be even higher if welooked at the stability of placements in the past3 or 5 years, rather than over the entire periodof being looked after.5(b), 5(c) and 5(d) remain above target.
6. Reduce Reoffending Yes overall.6(a) and (b) The percentage of offendersoffered unpaid work within 7 days continues toincrease, and whilst the percentage whoactually attend within 7 days is below target,this has improved on Q3 and is projected toimprove in the next quarter.6c) and (d) continue to show positive results.
7. Ensure all aspects ofour service are highquality, continuallyimproving, efficient andresponsive to people’sneeds
No. The percentage increase in the number ofpeople using electronic records Managementprinciples shows little change due to a revisedtraining programme.
8. Percentage satisfactionof service users within theservice involvement in thedesign of care
The IBP survey was not conducted this yearbut is planned to be repeated in 2016 followingthe formation of the Health & Social Carepartnership. However similar questions askedas part of the Scottish Care Experience Surveyshowed similar levels of satisfaction to lastyear.
2.4 The full details of all measures and their commentary can be found on the WardPages under the Quarter 4 Full Report.
3 Overview:
3.1 There are a total of 20 reportable measures this quarter, 11 of which are ontarget (green). A comprehensive full performance monitoring report for theperiod January to March 2015 is available on Ward Pages.
3.2 One measure shows positive exceptional performance this quarter and this isdetailed in Appendix 1. The Throughcare and Aftercare Team have exceededtheir target by 54%, with 69.6% of young people engaged with their service beingin training, education or employment and colleagues are commended for thisachievement.
3.3 Eight measures demonstrate performance below expectations (6 red and 2amber) and these measures are outlined in Appendix 2.
Item: 4Page: 3
3.4 It should be noted by Committee some exceptional performance for CriminalJustice services under 2 performance indicators; ‘6c) Percentage of offendersreporting that supervision has had a positive impact on reducing their offendingbehaviour’ reported 100% positive feedback from clients demonstrating excellentcustomer satisfaction with clients who previous (as mentioned in thecommentary) found their relationship with services a challenge and this hasimproved. Also for ‘6d) Percentage of the community beneficiaries of 'payback'satisfied with the work carried out’ this was also coming out at 100% satisfied forthe work undertaken locally to community and individual beneficiaries. Theirwork continues to be valued and seen positively. It should be observed howeverthat the numbers of return were low (14 and 10 respectively).
3.5 As arrangements for Health and Social Care Integration progress, there will beprescribed outcome measures from the Scottish Government and this will formpart of a performance report that will go to the Integration Joint Board and beshared with the Council.
3.6 In regards, to the low performance figures for the increase in use of recordsmanagement principles within the Service, it is important to recognise that thisdoes not reflect on the current methods of manual recording of files. Teamscontinue to manage their records as before and the electronic system is seen asa way of making effective use of technology to achieve the same ends but in amore efficient manner. The perceived ‘lack of progress’ from this indicator is dueto it not taking full account of the early stages towards this objective, such asteams agreeing protocols and file plans which are the foundations of ‘excellence’in terms of ensuring correct governance. Therefore progress is still being made.
3.7 This is the last quarterly performance reporting for Children’s Services under theCommunities Service Plan as management structures have now moved toEducation and Children’s Services for 2015/16 and their subsequentperformance reporting.
3.8 The Head of Finance, the Monitoring Officer within Corporate Services and theHead of Human Resources and Organisational Development have beenconsulted on the contents of this report and comments incorporated into thereport.
4 Staffing and Financial and Equalities Implications
4.1 An equality impact assessment is not required because the report is to informCommittee on performance and there will be no differential impact, as a result ofthe report, on people with protected characteristics.
4.2 There are no staffing and financial implications from this report.
Ritchie JohnsonDirector of Communities
Report prepared by Susie Downie, Service Improvement Manager25 May 2015 final
Item: 4Page: 4
1
Co
mm
un
itie
sH
&S
WQ
420
14/1
5-
Exce
pti
on
al
Perf
orm
an
ce
Ge
ne
rate
do
n:
11
May
20
15
Ap
pen
dix
1
PISta
tus
Red
Am
ber
Gre
en
Unknow
n
Data
Only
Long
Term
Tre
nds
Perf
orm
ance
Impro
vin
g
No
Change
or
New
Measure
Perf
orm
ance
Dete
riora
ting
Short
Term
Tre
nds
Perf
orm
ance
Impro
vin
g
No
Change
or
New
Measure
Perf
orm
ance
Dete
riora
ting
Note
:T
he
‘Valu
evs
Targ
et’
colu
mn
isca
lcula
ted
by
exp
ress
ing
the
curr
ent
period
’sva
lue
as
aperc
enta
ge
ofth
eta
rget.
Ingenera
lperf
orm
ance
of115%
or
more
ove
rth
eta
rget
ishig
hlig
hte
das
exc
eptional.
Oth
er
measu
res
may
als
obe
hig
hlig
hte
das
exc
eptionala
tth
edis
cre
tion
ofth
eserv
ice
Item: 4Page: 5
2
SO
5-
Ind
ep
en
de
nce
&li
fec
ho
ice
sfo
rvu
lne
rab
lein
div
idu
als
5b
)C
hild
ren
/Yo
un
gP
eo
ple
en
gag
ed
wit
hT
hro
ug
hcare
an
dA
fterc
are
se
rvic
ew
ho
were
inT
rain
ing
,E
du
cati
on
or
Em
plo
ym
en
t.
Exc
ep
tio
nal
Perf
orm
an
ce
Targ
et
Sta
tus
Valu
eV
alu
ev
sT
arg
et
(%)
Q4
201
4/1
545.0
%69.6
%154.7
6%
Perf
orm
ance
islo
wer
than
lastquart
er
but
longer
term
we
ha
veseen
asig
nific
an
tim
pro
vem
ent(1
0%
)on
lastye
ar.
Eff
ectiv
esu
pport
iscritic
ali
nh
elp
ing
you
ng
peop
lew
ho
have
been
pre
vio
usly
looked
aft
er
tog
ain
access
toth
esort
sof
work
opport
un
itie
sth
at
will
enab
leth
em
tob
uild
successfu
land
pro
ductive
lives
inth
esam
ew
ay
as
the
rest
of
the
po
pu
lation.
The
Thro
ughcare
and
Aft
erc
are
Team
(TC
AC
)has
ad
esig
nate
dLoca
lAre
aC
oord
inato
rw
ho
work
sin
the
specific
are
aof
Educa
tion/T
rain
ing/W
ork
Rela
ted
Activi
ties.In
div
idu
als
upport
and
gu
ida
nce
ispro
vid
ed
tode
velo
pself-c
onfidence,
inte
rpers
on
al,
team
and
work
rela
ted
skill
s:im
pera
tive
for
every
one
and
of
part
icu
lar
sig
nific
ance
for
you
ng
peo
ple
whose
earl
yexp
erie
nces
ma
yha
vebe
en
more
challe
ng
ing
tha
nm
ost.
Opport
unitie
sto
und
ert
ake
activi
tyagre
em
ents
and
tojo
inpro
gra
mm
es
such
as
the
Pri
nces
Tru
st,
Fo
yer
and
LE
AD
(Lin
kin
gE
ducation
and
Dis
abili
ty)
are
sig
np
oste
d.
Youn
gpe
op
leare
als
opro
vided
with
guid
ance,sup
port
and
insom
ein
sta
nces
financia
lassis
tance
inp
urs
uin
gfu
rther
an
dh
igher
ed
ucatio
ncours
es.T
he
Loca
lA
rea
Co-o
rdin
ato
ris
am
em
ber
of
the
council’
scham
pio
ns
gro
up
an
dis
pro
-active
inesta
blis
hin
gco
nta
cts
with
inth
eco
uncil
an
dw
ithlo
ca
lem
plo
yers
toid
en
tify
and
main
tain
work
based
pla
cem
ents
as
entr
yp
oin
tsfo
ryo
un
gpe
ople
into
the
work
ing
environm
ent.
The
inclu
sio
nof
these
indic
es
goes
som
ew
ay
toesta
blis
hin
gan
dre
vie
win
go
ur
eff
ectiv
en
ess,as
both
ate
am
and
Corp
ora
teP
are
nt.
Item: 4Page: 6
Co
mm
un
itie
sH
ou
sin
g&
So
cia
lW
ork
Q4
201
4/1
5-
Exce
pti
on
Rep
ort
Ge
ne
rate
do
n:
11
May
20
15
Ap
pen
dix
2
PISta
tus
Red
Am
ber
Gre
en
Unknow
n
Data
Only
Long
Term
Tre
nds
Perf
orm
ance
Impro
vin
g
No
Change
or
New
Measure
Perf
orm
ance
Dete
riora
ting
Short
Term
Tre
nds
Perf
orm
ance
Impro
vin
g
No
Change
or
New
Measure
Perf
orm
ance
Dete
riora
ting
No
te:
Sho
rttr
en
ds
are
calc
ula
ted
by
com
pa
rin
gth
eva
lue
for
the
curr
en
tpe
rio
dto
the
valu
eim
me
dia
tely
pre
ced
ing
it.
E.g
.:Q
21
4/1
5is
com
pa
red
toQ
11
4/1
5.
Lo
ng
tre
nd
sa
reca
lcu
late
dfr
om
Q1
14/1
5o
nw
ard
sb
yco
mp
arin
gth
ecu
rre
ntva
lue
toa
nave
rage
of
his
toric
valu
es
inth
eth
ree
yea
rsp
rece
din
g.
(Tre
nd
sw
ere
pre
vio
usl
yca
lcu
late
don
ao
ne
-ye
ar
ave
rage
on
ly)
E.g
.:Q
11
4/1
5is
com
pa
red
toan
ave
rage
of
all
the
qu
art
erly
valu
es
inth
ep
rece
din
gth
ree
yea
rs.
Tra
ffic
Lig
ht:
Red
6A
mb
er
2
Item: 4Page: 7
SO
1-
En
su
reac
ces
sto
go
od
qu
ality
,aff
ord
ab
leh
ou
sin
g
Ind
icato
r1a)
Num
ber
of
ne
waff
ord
able
hom
es
deve
loped
Red
T'h
old
Am
ber
T'h
old
Ta
rge
tS
tatu
sV
alu
eB
as
eL
on
gT
ren
dS
ho
rtT
ren
d
20
12
/13
20
01
82
20
13
/14
20
01
22
20
14
/15
25
07
2
22
52
37
.5
Du
rin
g20
14/1
57
2a
ffo
rdab
leh
om
es
we
red
eliv
ere
d.1
4u
nits
we
red
eliv
ere
dfo
rA
be
rde
en
shir
eC
ou
nci
l'sN
ew
Bu
ildP
rog
ram
me
of
wh
ich
3w
ere
for
Pa
rtic
ula
rN
ee
dclie
nts
.W
ork
con
tinu
es
on
site
tod
eliv
er
afu
rthe
r1
55
Socia
lRe
nt
units
acro
ss8
de
velo
pm
ent
site
sw
ith
the
majo
rity
antici
pa
ted
for
com
ple
tion
ove
rth
ecou
rse
of
the
co
min
gm
onth
s.M
ea
ntim
eo
ur
Re
gis
tere
dS
oci
alL
and
lord
s(R
SL
)p
art
ne
rsa
rew
ork
ing
tod
eliv
er
afu
rth
er
52
Socia
lRe
nt
un
itsfo
rsocia
lre
nt
with
com
ple
tion
an
ticip
ate
dS
pri
ng
20
16
.O
ne
pro
pe
rty
wa
sa
lso
bo
ug
htfr
om
the
op
en
ma
rket
an
dw
as
bro
ug
htin
toC
ou
nci
l'sm
ain
str
ea
msto
ck.
Dis
cussi
ons
are
at
an
ad
van
ced
sta
ge
inte
rms
of
deliv
eri
ng
Mid
Ma
rke
tR
en
tun
itsth
rou
gh
Cre
ate
Hom
es
Ab
erd
ee
nshir
e(N
atio
na
lH
ou
sin
gT
rust
-C
ou
nci
lV
aria
nt)
.It
isan
ticip
ate
dth
at
24
hom
es
will
be
de
live
red
du
ring
15
/16
57
Lo
wC
ost
Hom
eO
wn
ers
hip
pro
pe
rtie
sw
ere
als
ode
live
red
acro
ss
9si
tes.
Me
an
tim
ew
ork
co
ntin
ues
with
pri
vate
deve
lop
ers
with
70
pro
pe
rtie
sa
ntic
ipa
ted
for
com
ple
tion
by
Ma
rch
20
16
.
Item: 4Page: 8
Ind
icato
r1b)
Num
ber
of
wa
itin
glis
ta
pplic
ants
who
access
aff
ord
ab
leh
ousin
gR
ed
T'h
old
Am
ber
T'h
old
Ta
rge
tS
tatu
sV
alu
eB
as
eL
on
gT
ren
dS
ho
rtT
ren
d
Q4
20
13
/14
1,2
50
1,4
30
Q1
20
14
/15
33
7.5
34
8
Q2
20
14
/15
67
56
74
Q3
20
14
/15
1,0
12
.59
65
Q4
20
14
/15
1,3
50
1,2
75
1,2
15
1,2
82
.5
Th
ele
velo
fa
pplic
an
tsre
ho
use
da
tth
ee
nd
of
the
fourt
hqu
art
er
isb
elo
wta
rge
taltho
ug
hit
sho
uld
be
bo
rne
inm
ind
tha
tth
eta
rge
tw
as
incre
ase
dfo
r20
14
/15
from
125
0to
135
0.
Th
eto
talh
ouse
d(1
275
)fr
om
wa
itin
glis
tis
als
osi
gn
ifica
ntly
less
tha
nfig
ure
for
the
sa
me
po
intin
time
last
yea
r(1
430
).T
his
has
con
tinu
ed
tobe
influen
ce
db
yth
em
uch
low
er
tha
ne
xpe
cte
dtu
rno
ver
ofb
oth
Co
un
cil
&R
SL
pro
pe
rtie
sre
sulti
ng
infa
rle
ss
allo
catio
ns
ava
ilable
for
wa
itin
glis
ta
pp
lica
nts
.T
he
reh
ave
als
ob
ee
nfe
we
rn
ew
bu
ildp
rope
rtie
sco
min
go
nstr
eam
(se
e1
a)
than
an
ticip
ate
d,
wh
ich
isa
lso
an
influe
nci
ng
fact
or.
Th
elo
we
rtu
rno
ver
ma
ya
lso
be
linke
dto
the
curr
en
te
con
om
iccl
ima
tein
flu
en
cin
gacce
ssto
alte
rna
tive
ten
ure
san
dho
me
ow
ne
rsh
ipfo
rcu
rre
ntte
na
nts
.T
his
do
wn
turn
intu
rno
ver
ha
sa
lso
had
an
imp
act
on
ou
ra
bili
tyto
mo
veo
nh
om
ele
ssap
plic
an
tsfr
om
tem
po
rary
acco
mm
od
ation
due
toth
ere
be
ing
few
er
allo
ca
tions
for
pe
rma
ne
nta
ccom
mod
atio
na
vaila
ble
.
Item: 4Page: 9
SO
2-
Pre
ven
tan
dad
dre
ss
Ho
mele
ssn
ess
Ind
icato
r2a)
Perc
enta
ge
of
serv
ice
users
who
receiv
ed
ad
vic
e/info
rmatio
nfr
om
the
Pre
ven
tion
Serv
ice
an
dsubse
que
ntly
did
not
go
onto
pre
sent
as
ahom
ele
ss
applic
ant
Red
T'h
old
Am
ber
T'h
old
Ta
rge
tS
tatu
sV
alu
e#
us
ers
wh
ore
ce
ive
da
dvic
eL
on
gT
ren
dS
ho
rtT
ren
d
Q4
20
13
/14
65
.0%
65
.0%
72
5
Q1
20
14
/15
65
.0%
57
.2%
46
5
Q2
20
14
/15
65
.0%
60
.5%
53
9
Q3
20
14
/15
65
.0%
57
.2%
46
3
Q4
20
14
/15
65
.0%
55
.7%
47
4
61
.8%
64
.4%
Pe
rfo
rma
nce
on
this
ind
ica
tor
rem
ain
sb
elo
wta
rge
tfo
rQ
4.
Th
eb
ase
line
targ
et
wa
sset
as
an
est
ima
tefo
rth
efirs
tye
ar
of
ope
ratio
nin
20
13
/14
ofth
en
ew
ho
me
less
pre
ven
tion
tea
m.A
figu
reo
f6
4%
wa
sa
chie
ved
ove
r20
13
/14
the
refo
reit
wa
sd
ecid
ed
tole
ave
the
targ
eta
t65
%to
allo
wa
no
the
rye
ar
of
ope
ratio
np
rio
rto
revi
ew
ing
.It
sho
uld
reco
gnis
ed
tha
tth
eca
se
loa
dfo
rQ
4(4
74
)w
as
low
er
tha
nsam
epo
intin
tim
ela
st
yea
r(7
25
)th
ere
fore
the
actu
aln
um
be
rsg
oin
gon
top
rese
nta
sho
mele
ssfo
llow
ing
ad
vice
an
dassi
sta
nce
we
rea
lso
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duced
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ich
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ssne
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Item: 4Page: 10
SO
3-
Red
uce
Fu
el
Po
vert
y
Ind
icato
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Ove
rall
perc
enta
ge
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00
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ent
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rgely
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ure
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gs
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ate
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res
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2.
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ntin
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ith
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AR
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reo
ur
resid
en
tsre
ce
ive
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erg
ye
ffic
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elp
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rty.
Item: 4Page: 11
SO
4-
Earl
yin
terv
en
tio
n:
ch
ild
ren
an
dad
ult
s
Ind
icato
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A's
hire
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munity
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ents
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ple
ted
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rget
timescale
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ed
T'h
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ber
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ere
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cre
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ow
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lete
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ith
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tinu
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eb
elo
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rge
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ue
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ich
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ng
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te.
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ere
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als
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eis
sues
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ctitio
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ing
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ilia
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ith
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ith
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ath
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nting
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en
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Item: 4Page: 12
Ind
icato
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A's
hire
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erc
enta
ge
of
report
ssubm
itted
toC
hild
ren's
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ort
er
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inta
rgettim
escale
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lBackgro
und
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port
);In
itia
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entR
eport
Red
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old
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ber
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rge
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Te
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ich
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ms
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ort
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uests
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ceiv
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as
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ecte
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ort
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est
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ith
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ap
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ance
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orm
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Item: 4Page: 13
SO
6-
Red
uce
Reo
ffen
din
g
Ind
icato
r6b)
Perc
enta
ge
who
atten
ded
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idw
ork
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cem
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ithin
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er
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ing
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T'h
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ber
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rge
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e#
off
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ith
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ort
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Th
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ucte
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Th
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gin
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ich
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ore
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rma
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ou
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np
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ich
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htle
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fter
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ere
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tem
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gin
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ere
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ead
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Item: 4Page: 14
SO
7-
En
su
rin
gb
est
valu
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Ind
icato
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Ro
llout
of
Record
sm
art
:P
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enta
ge
incre
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um
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on
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ject
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Item: 4Page: 15
Ho
usin
g&
So
cia
lW
ork
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201
4/1
5-
Ac
tio
nP
lan
Up
date
Ge
ne
rate
do
n:
12
May
20
15
Ap
pen
dix
3
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on
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tus
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egle
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heck
Pro
gre
ss
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rted;In
Pro
gre
ss;A
ssig
ned
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ple
ted
Item: 4Page: 16
Se
rvic
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bje
cti
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1-
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su
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cce
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ua
lity
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ith
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pert
ies
an
ticip
ate
dfo
rcom
ple
tion
by
Marc
h20
16.D
iscussio
ns
are
ata
na
dva
nced
sta
ge
inte
rms
of
deliv
erin
gM
idM
ark
etR
ent
units
thro
ug
hC
reate
Hom
es
Aberd
eensh
ire
(Natio
na
lH
ousin
gT
rust-
Council
Va
riant)
.It
isa
nticip
ate
dth
at
24
hom
es
will
be
deliv
ere
ddurin
g1
5/1
6
1.3
Wo
rkw
ith
Ap
ply
4H
om
es
pa
rtn
ers
top
rom
ote
aco
mm
on
an
dco
nsis
ten
tap
pro
ach
an
dim
ple
men
tare
as
of
co
mm
on
ali
tyre
lati
ng
toh
ou
sin
gn
eed
asse
ssm
en
t
Sta
tus
Pro
gre
ss
Du
eD
ate
Co
mm
en
tary
31-M
ar-
20
15
The
part
ners
continu
eto
meetre
gula
rly
tolo
ok
atare
as
of
com
monalit
y.It
ispro
posed
thatth
eH
ousin
gN
eed
Assessm
ents
will
be
consid
ere
db
ypart
ners
follo
win
gth
eim
ple
menta
tion
of
Aberd
ee
nshire
Council'
so
nlin
eH
ou
sin
gN
eed
Assessm
entfo
rm,
due
tog
o-liv
efr
om
20th
Ap
ril2
015.
Ata
rget
has
bee
nsetfo
ra
com
mon
Housin
gN
eed
Assessm
entfo
rmto
be
inp
lace
by
late
2015
.
Item: 4Page: 17
Se
rvic
eO
bje
cti
ve
2-
Pre
ve
nt
an
da
dd
res
sH
om
ele
ss
ne
ss
.
2.1
To
co
nti
nu
eto
str
en
gth
en
an
dp
rom
ote
co
rpo
rate
bu
y-i
nth
rou
gh
part
ne
rsh
ipw
ork
ing
wit
hp
art
ners
fro
mall
secto
rsto
pre
ven
tan
dad
res
sh
om
ele
ssn
ess
Sta
tus
Pro
gre
ss
Du
eD
ate
Co
mm
en
tary
31-M
ar-
20
15
We
contin
ue
tod
evelo
pan
dfa
cili
tate
corp
ora
tean
dcom
munity
bu
yin
tohom
ele
ssness
acro
ss
Aberd
eensh
ire.T
his
isbein
gachie
ved
with
astr
ate
gic
focus
on
inte
gra
tion
and
part
ners
hip
work
ing,to
pro
vid
ea
holis
tic
appro
ach.
The
Hom
ele
ssness
Str
ate
gic
Outc
om
eG
roup
meets
on
are
gu
lar
basis
an
dis
ke
yto
the
develo
pm
entand
revie
wof
the
Hom
ele
ssness
Actio
nP
lan
via
Lead
Off
icers
and
Part
ners
.T
his
coord
inate
dappro
ach
topre
ventin
gho
mele
ssness
and
support
ing
those
exp
erie
ncin
git
inA
berd
ee
nshire
giv
es
cle
ar
vis
ion
thatsup
port
se
arl
yin
terv
en
tion,
educatio
nan
dth
eco
ntinue
dde
velo
pm
entof
robustserv
ices
tha
tm
eets
the
dem
and
of
serv
ice
users
wh
ilere
ducin
gan
dpre
ventin
gh
om
ele
ssness
and
the
impacthom
ele
ssness
has
for
those
who
experi
ence
it.W
ider
secto
rin
volv
em
ent
with
Nationa
lHo
usin
gO
rgan
isations
such
as
Housin
gA
ctio
nS
cotlan
da
nd
Scott
ish
Housin
gB
estV
alu
eN
etw
ork
and
oth
er
LocalA
uth
ori
tie
sth
rough
the
Ho
usin
gO
ptions
HU
Bs
pro
vide
scop
efo
rin
form
atio
nsharin
ga
nd
eva
luatio
nof
best
pra
ctic
ew
ithpositiv
ein
fluence
for
futu
reserv
ice
deliv
ery
.
2.2
To
dev
elo
palt
ern
ati
ve
acco
mm
od
ati
on
op
tio
ns
an
dm
inim
se
the
use
of
B&
B
Sta
tus
Pro
gre
ss
Du
eD
ate
Co
mm
en
tary
31-M
ar-
20
15
The
Optio
ns
and
Hom
ele
ssness
Man
agem
entT
eam
revi
ew
,m
onito
ra
nd
evalu
ate
tem
pora
ryaccom
modatio
noptions
acro
ss
Ab
erd
eensh
ire
at
the
irre
gula
rm
eetin
gs.
The
RS
Lp
art
ners
from
with
inth
eH
om
ele
ssness
Str
ate
gic
Outc
om
eG
roup
are
com
mitt
ed
tosu
pport
ing
the
Loca
lAuth
ority
with
the
util
isation
of
their
sto
ck
for
use
as
tem
pora
ryaccom
modatio
nw
hen
and
where
ap
pro
pri
ate
.T
he
RS
Lpart
ners
als
oa
ssis
tb
yre
questing
nom
inations
for
allo
cation
toth
eir
pro
pert
ies.T
he
continu
ed
focus
on
hom
ele
ss
pre
vention
activi
tya
lon
gsid
ew
ork
carr
ied
ou
tin
co
nju
nction
with
our
Pri
vate
Secto
rH
ousin
gT
eam
whic
hcurr
ently
inclu
des
are
vie
wof
our
Ren
tD
eposit
Sche
me,
com
bin
eto
ge
ther
toin
cre
ase
altern
atives
toth
euse
of
B&
Bas
afo
rmof
tem
pora
ryaccom
modatio
n.
Item: 4Page: 18
2.3
To
an
aly
se
an
dev
alu
ate
the
actu
aleff
ects
of
Welf
are
Ben
efi
tre
form
on
ho
mele
ssn
es
sw
ith
inA
berd
een
sh
ire
Sta
tus
Pro
gre
ss
Du
eD
ate
Co
mm
en
tary
31-M
ar-
20
15
There
contin
ues
tobe
no
dir
ectlin
kbetw
een
the
eff
ects
of
we
lfare
refo
rmand
hom
ele
ssness
and
the
situ
atio
ncontin
ues
tobe
monitore
d.T
he
initia
lro
llout
of
Univ
ers
alC
red
itin
cert
ain
part
sof
Aberd
ee
nshire
(No
rth)
from
end
Ma
y20
15
will
als
obe
monito
red
as
will
the
red
uctio
nin
DH
Pre
sourc
es
Item: 4Page: 19
Se
rvic
eO
bje
cti
ve
3-
Re
du
ce
Fu
elP
ove
rty
3.1
To
co
nti
nu
eto
imp
rov
een
erg
yeff
icie
nc
y
Sta
tus
Pro
gre
ss
Du
eD
ate
Co
mm
en
tary
31-M
ar-
20
15
At
Marc
h20
15,th
em
ajo
rity
of
the
Co
un
cil’s
Ho
usin
gsto
ck
me
ets
the
en
erg
yeff
icie
nc
yre
qu
irem
en
to
fth
eS
co
ttis
hH
ou
sin
gQ
ua
lity
sta
nd
ard
(SH
QS
).T
he
rem
ain
ing
min
ori
tyare
ca
teg
ori
sed
as
‘ab
eyan
ce
s’
(hard
totr
eat)
or
ten
an
tre
fusals
an
dth
es
ew
illb
eta
ckle
dalo
ng
wit
hth
en
ew
an
dm
ore
on
ero
us
En
erg
yE
ffic
ien
cy
Sta
nd
ard
for
So
cia
lH
ou
sin
g(E
ES
SH
)ta
rget
for
all
so
cia
lh
ou
sin
gto
meet
by
Decem
ber
202
0.
To
assis
tin
meeti
ng
this
targ
et,
the
Ho
usin
gse
rvic
eare
carr
yin
go
ut
En
erg
yP
erf
orm
an
ce
Su
rve
ys
(EP
Cs)
of
all
its
pro
pert
ies
toen
han
ce
the
data
inth
esto
ck
co
nd
itio
nd
ata
ba
se.T
he
Ho
usin
gs
erv
ice
has
dev
elo
ped
astr
ate
gy
tota
ckle
the
new
EE
SS
Ho
bje
cti
ves
wh
ich
has
been
acad
em
icall
yre
vie
wed
an
dd
eem
ed
as
an
imp
ressiv
estr
ate
gic
decis
ion
mak
ing
too
lb
yR
ob
ert
Go
rdo
nU
niv
ers
ity.
Ap
rog
ram
me
of
wo
rks
inth
ere
gio
no
f£
100
millio
nis
bein
gd
ev
elo
pe
dto
deliv
er
the
imp
rov
em
en
tw
ork
sto
meet
the
EE
SS
Hb
yth
eD
ec
em
be
r20
20
de
ad
lin
e.T
hese
wo
rks
willc
om
men
ce
inA
pri
l201
7.
Item: 4Page: 20
3.2
To
co
nti
nu
eto
red
uce
fue
lco
sts
for
all
ten
ure
s
Sta
tus
Pro
gre
ss
Du
eD
ate
Co
mm
en
tary
31-M
ar-
20
15
Aberd
eensh
ire
Council
will
contin
ue
toe
nsure
thatre
sid
ents
acro
ss
Aberd
eensh
ire
(all
tenure
s)
will
ha
veaccess
toin
-depth
energ
yeff
icie
ncy
info
rmatio
n,supp
ort
and
advic
eth
roug
ho
ur
de
livery
part
ne
r,S
CA
RF
.
The
work
carr
ied
ou
tb
yS
CA
RF
and
their
Hom
eE
nerg
yA
dvic
eT
eam
(HE
AT
)w
illensure
thatth
ere
sid
en
tsof
Aberd
ee
nshire
ha
veaccess
toin
form
atio
na
nd
advic
eon
the
fund
ing
str
eam
sava
ilab
leto
assis
tw
ithin
sta
llin
ge
nerg
yeff
icie
ncy
measure
sto
their
hom
es,such
as
the
Hom
eE
nerg
yE
ffic
iency
Pro
gra
mm
es
Scotla
nd:A
rea
Ba
sed
Schem
es
(HE
EP
S:A
BS
)an
dth
eE
nerg
yA
ssis
tance
Schem
e(E
AS
)a
nd
Aff
ord
able
Warm
th(A
W).
As
well
as
pro
vid
ing
free
impart
iala
dvi
ce
on
energ
yeff
icie
ncy
and
aff
ord
able
warm
thin
an
eff
ort
tore
duce
fuelp
ove
rty,
the
ad
visors
pro
vide
ad
vocacy
and
assis
tance
on
dea
ling
with
tariff
s,fu
eld
eb
tand
mete
ring
issues.
Ad
visors
als
opro
vide
heating
dem
onstr
atio
ns
toensure
the
irclie
nt
gets
the
mostout
of
their
heating
sys
tem
thro
ugh
eff
ectiv
euse
of
contr
ols
,tim
ers
and
pro
gra
mm
ers
.W
hile
inth
epro
pert
yan
da
dvis
or
will
als
oid
entify
pote
ntia
lfor
energ
yeff
icie
ncy
impro
vem
ents
tom
ake
the
hom
ew
arm
er
and
che
aper
tohe
at.
Depe
ndin
gon
the
house
hold
’scircum
sta
nces,financia
lassis
tance
ma
ya
lso
be
ava
ilab
lefr
om
the
Scottis
hG
ove
rnm
entto
he
lpw
ithin
sta
lling
en
erg
yeff
icie
ncy
measure
s.
The
advis
ors
help
with
an
yfu
elb
illconcern
sa
nd
pro
vid
ea
dvic
eo
nchoosin
gth
ebest
supplie
r,as
sw
itchin
gfu
els
upp
lier
or
eve
nfu
elt
ari
ffcan
save
asu
bsta
ntia
lam
oun
tof
mone
yin
keep
ing
the
hom
ew
arm
.
Item: 4Page: 21
3.3
To
en
su
reH
SW
serv
ice
imp
rov
es,
incre
as
es
an
dp
rom
ote
sin
co
me
ma
xim
isati
on
acro
ss
all
ten
ure
s
Sta
tus
Pro
gre
ss
Du
eD
ate
Co
mm
en
tary
31-M
ar-
20
15
Aberd
eensh
ire
Council
will
contin
ue
toe
nsure
thatre
sid
ents
acro
ss
Aberd
eensh
ire
(all
tenure
s)
have
access
toth
ein
form
atio
na
nd
advic
ese
rvic
es
on
ho
wto
maxim
ise
their
incom
eb
yjo
int
work
ing
with
inte
rna
land
exte
rna
lage
ncie
san
dp
art
ners
.T
he
various
part
ners
wh
ocarr
yout
work
inth
isare
asuch
as
SC
AR
F,C
are
&R
epa
ir,G
ord
on
Rura
lA
ction
have
we
llesta
blis
hed
incom
em
axim
isatio
nre
ferr
alp
rocesses
inp
lace.
Chan
ges
bro
ught
ab
out
by
the
Welfare
Refo
rmm
eans
thatfu
ture
clie
ntg
ain
looks
set
todecre
ase
an
dth
efo
cus
and
outc
om
es
will
be
aro
un
dde
livery
of
serv
ice
for
the
Clie
nt.
Gord
on
Rura
lAction
assis
ted
2,7
82
clie
nts
duri
ng
2014/1
5w
itha
fina
ncia
lof
gain
of
£2,4
08,8
09
.S
CA
RF
assis
ted
2,7
61
ho
useh
old
sb
ypro
vid
ing
en
erg
yeff
icie
ncy
advic
ea
nd
the
irH
EA
Tte
am
visite
d6
64
clie
nts
inth
eir
hom
es
where
house
ho
lde
rsre
ceiv
eo
ne
toon
esup
port
.
Item: 4Page: 22
Se
rvic
eO
bje
cti
ve
4-
Ac
te
arl
yto
pro
tec
ta
nd
ca
refo
rth
ose
ch
ild
ren
&a
du
lts
at
risk
of
ha
rmo
rn
eg
lec
ta
nd
red
uc
eri
sk
4.1
Ru
nseri
es
of
aw
are
ness-r
ais
ing
cam
paig
ns
targ
ete
dat
vu
lnera
ble
gro
up
sat
hig
hri
sk.
Sta
tus
Pro
gre
ss
Du
eD
ate
Co
mm
en
tary
30-N
ov-
201
4A
subgro
up
of
the
Adu
ltP
rote
ction
Com
mitt
ee
has
be
en
form
ed
and
aconce
pth
as
been
agre
ed.
Dela
ysha
veoccurr
ed
due
toch
ang
es
inth
eco
ntr
acthe
ldbetw
ee
nA
berd
eensh
ire
Council
and
the
com
mis
sio
ned
advert
isin
gage
ncy.
These
ha
ven
ow
been
resolv
ed
an
dpro
gre
ss
can
no
wco
ntinue
.
The
Adu
ltP
rote
ction
Com
mitt
ee
was
invo
lved
inpro
motin
gth
enation
aladu
ltpro
tection
aw
are
ness
cam
paig
nin
Feb/M
arc
h201
5.
4.2
Wo
rkw
ith
Healt
hto
pro
vid
ea
join
tre
co
very
serv
ice
toin
div
idu
als
exp
eri
en
cin
galc
oh
olm
isu
se
an
dd
ep
ressiv
eilln
ess
inP
ete
rhead
Sta
tus
Pro
gre
ss
Du
eD
ate
Co
mm
en
tary
31-O
ct-
2016
This
pro
jectw
as
su
pers
ede
db
yth
ebro
ader
AD
Pin
itia
tive
tom
ove
tow
ard
sdevelo
pin
glo
ca
lity
based
‘recove
ryfo
cused’path
wa
ysof
care
.T
he
pilo
tsin
Pete
rhead
and
Huntly
ha
veno
wbe
en
successf
ully
com
ple
ted
with
ap
ositiv
em
ulti
agency
eva
luation
bein
gcom
ple
ted
.Join
tw
ork
ing
with
Hea
lthw
illcontin
ue
as
part
of
He
alth
and
Socia
lC
are
Inte
gra
tion
.
Item: 4Page: 23
Se
rvic
eO
bje
cti
ve
5-
En
ha
nc
eo
pp
ort
un
itie
sfo
rp
eo
ple
wh
oare
vu
lne
rab
leto
op
tim
ise
the
irin
de
pe
nd
en
ce
an
dli
fec
ho
ices
5.1
Iden
tify
an
dd
ev
elo
po
pti
on
sfo
rco
mm
un
ity-b
as
ed
da
yserv
ices
ineach
locality
for
peo
ple
wit
hd
isab
ilit
ies.
Sta
tus
Pro
gre
ss
Du
eD
ate
Co
mm
en
tary
10-N
ov-
201
4D
evelo
pm
entof
com
munity
infr
astr
uctu
reto
su
pport
co
mm
unity
based
serv
ices
contin
ues
and
will
be
enha
nced
with
the
fixed
term
appoin
tmentof
two
Busin
ess
Develo
pm
entO
ffic
ers
who
will
work
with
exis
ting
pro
jects
toim
pro
vesusta
ina
bili
tyand
who
will
als
ob
ed
evelo
pin
gne
wopp
ort
un
ities.
5.2
Deliv
er
care
ho
me
mo
dern
isati
on
pro
ject
milesto
nes
for
2014/1
5
Sta
tus
Pro
gre
ss
Du
eD
ate
Co
mm
en
tary
31-M
ar-
20
15
The
ne
wC
are
Hom
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Item: 4Page: 24
Se
rvic
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bje
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6-
Re
du
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Re
off
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6.1
Imp
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on
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Item: 4Page: 25
Se
rvic
eO
bje
cti
ve
7-
En
su
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sp
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Item: 4Page: 26
Se
rvic
eO
bje
cti
ve
8-
Se
rvic
eu
se
rsa
nd
care
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reva
lue
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nan
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ork
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ar-
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ns
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llas
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ple
mente
din
Apri
l2015
.A
llsocia
lw
ork
pra
ctice
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om
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cussed.
Item: 4Page: 27
