request for proposal for operation and … - nas...the bidder to whom the project may be awarded....

Request for Proposal

for

Operation and Maintenance of Ambulances under National Ambulance Service (NAS) in the State of Himachal Pradesh on PPP Basis

Government of Himachal Pradesh

December 2015

Government of Himachal Pradesh Request for Proposal – Bid Documents Volume-I: Instruction to Bidders

Operation and Maintenance of Ambulances under NAS on PPP mode 2 of 56

GLOSSARY

Associate As defined in Clause 2.3

Government As defined in Clause 0

Bank Guarantee As defined in Clause 2.21.1

Bid(s) The Technical and Financial Proposals together shall be referred to as the Bid.

Bidders Parties that submit their Bids in accordance with the Bidding Documents.

Bidding Documents As defined in Clause 1.1.6

Bid Due Date As defined in Clause 1.2.2

Bidding Process As defined in Clause 1.2.1

Bid Security As defined in Clause 1.2.4

Concession As defined in Clause 1.1.4

Concession Agreement As defined in Clause 0

Concessionaire As defined in Clause 1.1.2

Conflict of Interest As defined in Clause 2.1.13

Demand Draft As defined in Clause 2.21.2

Dispatch As defined in the Draft Concession Agreement (Volume II of the RFP)

Document Fee As defined in Clause 2.1.3

Estimated Project Cost As defined in Clause 1.1.2

Government Government of Himachal Pradesh through Department of Health & Family Welfare

LOA As defined in Clause 3.3.7

Member Member of a Consortium

PPP Public Private Partnership

Project As defined in Clause 0



Re. or Rs. or INR Indian Rupee

RFP or Request for Proposals As defined in the Disclaimer

Selected Bidder As defined in Clause 3.3.1

The words and expressions beginning with capital letters and defined in this document shall, unless the context otherwise requires, have the meaning ascribed thereto herein.



TABLE OF CONTENTS

CONTENTS OF RFP

S. No. Part of RFP Pages

1 VOLUME I (INSTRUCTIONS TO BIDDERS) 1-56

2 VOLUME II (DRAFT CONCESSION AGREEMENT) 1-62

3 VOLUME III (SCHEDULES OF DRAFT CONCESSION AGREEMENT) 1-41



CONTENTS OF VOLUME I

1 INTRODUCTION ................................................................................................................ 9

1.1 Background ............................................................................................................... 9

1.2 Brief description of Bidding Process .................................................................. 12

1.3 Schedule of Bidding Process ................................................................................ 13

2 INSTRUCTIONS TO BIDDERS ......................................................................................... 14

2.1 General terms of Bidding ..................................................................................... 14

2.2 Eligibility of Bidders .............................................................................................. 16

2.3 Minimum Eligibility Criteria ................................................................................. 17

2.4 Change in Ownership ............................................................................................ 18

2.5 Cost of Bidding ....................................................................................................... 19

2.6 Site visit and verification of information .......................................................... 19

2.7 Right to accept and to reject any or all Bids ................................................... 20

2.8 Contents of the RFP .............................................................................................. 21

2.9 Clarifications .......................................................................................................... 21

2.10 Amendment of RFP ............................................................................................ 22

2.11 Format and Signing of Bid ................................................................................ 22

2.12 Sealing and Marking of Bids ............................................................................. 22

2.13 Bid Due Date ....................................................................................................... 23

2.14 Late Bids .............................................................................................................. 24

2.15 Contents of the Bid ........................................................................................... 24

2.16 Modifications/ Substitution/ Withdrawal of Bids ......................................... 24

2.17 Rejection of Bids ................................................................................................ 25

2.18 Validity of Bids ................................................................................................... 25

2.19 Confidentiality .................................................................................................... 25

2.20 Correspondence with the Bidder .................................................................... 25

2.21 Bid Security ......................................................................................................... 25

3 EVALUATION OF BIDS .................................................................................................... 28

3.1 Opening and Evaluation of Bids .......................................................................... 28

3.2 Tests of responsiveness ........................................................................................ 28

3.3 Selection of Bidder ................................................................................................ 28

3.4 Contacts during Bid Evaluation ........................................................................... 29

4 FRAUD AND CORRUPT PRACTICES .............................................................................. 30



5 PRE-BID CONFERENCE ................................................................................................... 32

6 MISCELLANEOUS ............................................................................................................ 33

APPENDIX – I : Formats for Technical Proposal ............................................................... 34

ANNEXURE A – Letter of Application ............................................................................. 35

ANNEXURE B – General Information of Bidder ............................................................ 38

ANNEXURE C – Power of Attorney for Signing of Proposal ........................................ 40

ANNEXURE D – Power of Attorney for Lead Member of Consortium ....................... 42

ANNEXURE E – Format for Bid Security (Bank Guarantee) ........................................ 44

ANNEXURE F – Joint Bidding Agreement ...................................................................... 47

ANNEXURE G – Technical Capacity of Bidder .............................................................. 52

ANNEXURE H – Financial Capacity of Bidder ............................................................... 53

ANNEXURE I – Proposal Checklist ................................................................................... 55



DISCLAIMER

The information contained in this Request for Proposal document (the “RFP”) or subsequently provided to Bidder(s), whether verbally or in documentary or any other form by or on behalf of the Government or any of their employees or advisors, is provided to Bidder(s) on the terms and conditions set out in this RFP and such other terms and conditions subject to which such information is provided.

This RFP is not an agreement and is neither an offer nor invitation by the Government to the prospective Bidders or any other person. The purpose of this RFP is to provide interested parties with information that may be useful to them in making their financial offers pursuant to this RFP. This RFP includes statements, which reflect various assumptions and assessments arrived at by the Government in relation to the Project. Such assumptions, assessments and statements do not purport to contain all the information that each Bidder may require. This RFP may not be appropriate for all persons, and it is not possible for the Government, its employees or advisors to consider the investment objectives, financial situation and particular needs of each party who reads or uses this RFP. The assumptions, assessments, statements and information contained in this RFP may not be complete, accurate, adequate or correct. Each Bidder should, therefore, conduct its own investigations and analysis and should check the accuracy, adequacy, correctness, reliability and completeness of the assumptions, assessments, statements and information contained in this RFP and obtain independent advice from appropriate sources.

Information provided in this RFP to the Bidder(s) is on a wide range of matters, some of which depends upon interpretation of law. The information given is not an exhaustive account of statutory requirements and should not be regarded as a complete or authoritative statement of law. The Government accepts no responsibility for the accuracy or otherwise for any interpretation or opinion on law expressed herein.

The Government, its employees and advisors make no representation or warranty and shall have no liability to any person, including any Bidder under any law, statute, rules or regulations or tort, principles of restitution or unjust enrichment or otherwise for any loss, damages, cost or expense which may arise from or be incurred or suffered on account of anything contained in this RFP or otherwise, including the accuracy, adequacy, correctness, completeness or reliability of the RFP and any assessment, assumption, statement or information contained therein or deemed to form part of this RFP or arising in any way in this Bidding Process.

The Government also accepts no liability of any nature whether resulting from negligence or otherwise howsoever caused arising from reliance of any Bidder upon the statements contained in this RFP.

The Government may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information, assessment or assumptions contained in this RFP.

The issue of this RFP does not imply that the Government is bound to select a Bidder or to appoint the Selected Bidder or Concessionaire, as the case may be, for the Project and the Government reserves the right to reject all or any of the Bidders or Bids without assigning any reason whatsoever.



The Bidder shall bear all its costs associated with or relating to the preparation and submission of its Bid including but not limited to preparation, copying, postage, delivery fees, expenses associated with any demonstrations or presentations which may be required by the Government or any other costs incurred in connection with or relating to its Bid. All such costs and expenses will remain with the Bidder and the Government shall not be liable in any manner whatsoever for the same or for any other costs or other expenses incurred by a Bidder in preparation or submission of the Bid, regardless of the conduct or outcome of the Bidding Process.



DEPARTMENT OF HEALTH & FAMILY WELFARE

(Government of Himachal Pradesh)

1 INTRODUCTION

1.1 Background

The Government of Himachal Pradesh through Department of Health & Family Welfare (the “Government”) is committed towards the development of a comprehensive medical response system in the state of Himachal Pradesh. As part of this endeavour, the Government and Society for Management of Medical and Other Emergencies, Shimla, a society formed by the Government of Himachal Pradesh for management of emergency services in the state (hereinafter referred to as the “Concessioning Authority”) has already been providing free transport facility in partnership with GVK EMRI through an emergency response system. Due to its geographical conditions and tough terrain, Himachal Pradesh, has high accident rate in the country. Many other precious lives are lost and people suffer disabilities due to lack of timely medical care including those for pregnant women, infants and persons in acute emergencies like stroke, heart attack, poisoning, burn and snake bites. A total of 196 (One Hundred and Ninety Six) ambulances are now on road including 12 backup ambulances. Out of total ambulances, Advance Life Support Ambulances are 27 (Twenty Seven) and Basic Life Support Ambulances are 169(One Hundred and Sixty Nine). 32 (Thirty Two) Ambulances are dedicated for providing IFT (inter facility transfer), which exclusively cater to referred patients from one Hospital to another and are placed at strategically located hospitals. The ambulances provide free transportation to persons requiring immediate medical care. This service can be availed through a Toll Free Number 108 and is available round the clock and free of cost to all persons. Due to the completion of the term of earlier agreement with private sector player, the Government alongwith the Concessioning Authority has decided to outsource the Operation and Maintenance of existing as well as to be procured Ambulances under National Ambulance Service (NAS) in Himachal Pradesh on PPP Basis (the “Project”) and hence, initiated the bidding process for selection of the Bidder to whom the Project may be awarded.

Brief particulars of the Project are as follows:

S. No. Particulars 1 State Himachal Pradesh 2 Population (2011 Census) – Total 68,64,602

Urban 6,88,522 Rural 61,76,050

3 Districts to be covered Bilaspur Chamba Hamirpur Kangra Kullu Mandi Shimla Sirmaur Solan Una Kinaur



Lahaul & Spiti 4 Land Area (of Districts to be covered) 55,675 sq km 5 Number of Ambulances 196 7 Concession Period 5 years

Following is the detail of emergencies handled under NAS - 108

Item 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16

w.e.f. 01-04-2015 to 07-07-2015)

Medical Emergencies Service Availed

11431 109036

97058

121149

143705

43530

Major items Total

Pregnancy related 2453 22890 22755 24743 29969 8910

Acute Abdomen 1807 22410 27745 29183 33764 10686

Trauma( Non Vehicular)

1013 9005

8596 9605 11107

3391

Respiratory 880 6776 6445 6995 8300 2541

Trauma (Vehicular) 855 6569 6569 7146 8881 2456

Cardiac/Cardio Vascular

797 5672

5265 5736 6666

1969

Animal Bite 65 1169 2143 1825 1867 605

Poisoning /drug overdose

111 1107

1043 1149 1587

484

Snake Bite 6 475 480 - 0 -

Diabetes 41 325 287 358 455 152

Suicide - 11 20 17 42 15

Others emergencies not mentioned above

3403 32627 15710 34392

41067

12321



Police 1521 5460 3066 2645 2645 516

Fire - 795 1386 593 529 303

The information w.r.t the details of ambulances, base locations, other capital assets are as per the various schedules to the Concession Agreement. These assets would be transferred to the selected bidder on ‘as is where is’ basis. The bidders may physically check these assets with prior permission from the Conessioning Authority.

1.1.1 The Selected Bidder, who is either a company incorporated under the Companies Act, 1956 or a Society incorporated under the Societies Registration Act, 1860 or a registered public Trust (the “Concessionaire”), shall be responsible for Operation and Maintenance of the Project under and in accordance with the provisions of the concession agreement (the “Concession Agreement”) to be entered into amongst the Selected Bidder, Government and the Concessioning Authority in the form provided by the Government as part of the Bidding Documents pursuant hereto.

1.1.2 The scope of work will broadly include upgradation, operation & maintenance of existing as well as to be procured ambulances and Call Centre including IT Infrastructure. This shall also include providing free transportation to persons requiring immediate medical care.

1.1.3 The assessment of actual costs will have to be made by the Bidders.

1.1.4 The Concession Agreement sets forth the detailed terms and conditions for grant of the concession to the Concessionaire, including the scope of the Concessionaire’s services and obligations (the “Concession”).

1.1.5 The statements and explanations contained in this RFP are intended to provide a proper understanding to the Bidders about the subject matter of this RFP and should not be construed or interpreted as limiting in any way or manner the scope of services and obligations of the Concessionaire set forth in the Concession Agreement or the Government’s or the Concessioning Authority’s rights to amend, alter, change, supplement or clarify the scope of work, the concession to be awarded pursuant to this RFP or the terms thereof or herein contained. Consequently, any omissions, conflicts or contradictions in the Bidding Documents including this RFP are to be noted, interpreted and applied appropriately to give effect to this intent, and no claims on that account shall be entertained by Government/ Concessioning Authority.

1.1.6 The Government shall receive Bids pursuant to this RFP in accordance with the terms set forth in this RFP and other documents to be provided by the Government pursuant to this RFP (collectively the "Bidding Documents"), as modified, altered, amended and clarified from time to time by the Government, and all Bids shall be prepared and submitted in accordance with such terms.



1.2 Brief description of Bidding Process

1.2.1 The Government has adopted a single-stage two step process (the "Bidding Process") for selection of the Bidder for award of the Project. All Bidders shall simultaneously submit their Technical Proposal and Financial Proposal against this RFP. In the first step, Technical Proposals of all Bidders shall be evaluated as to whether they meet the Minimum Eligibility Criteria as set forth in Clause 2.3 of this RFP document; for undertaking the Project. The Financial Proposal of only those Bidders who meet the Minimum Eligibility Requirements (the “Shortlisted Bidders”) would be opened and evaluated for the purpose of identifying the Successful Bidder.

1.2.2 As part of the Bidding Process, interested parties who fulfil the Minimum Eligibility Criteria as set forth in this RFP are being called upon to submit their Bids in accordance with the Bidding Documents. The Bid shall be valid for a period of not less than 120 days from the date specified in Clause 1.3 for submission of bids (the “Bid Due Date”).

1.2.3 The Bidding Documents include the draft Concession Agreement for the Project to be provided to the Bidders on date of issue of RFP. Subject to the provisions of Clause 2.1.3, the aforesaid documents and any addenda issued subsequent to this RFP Document, but before the Bid Due Date, will be deemed to form part of the Bidding Documents.

1.2.4 A Bidder is required to deposit, along with its Bid, a bid security equivalent to about Rs. 5,00,000 (Rupees Five Lakh only) (the “Bid Security”), refundable not later than 180 (one hundred eighty) days from the Bid Due Date except in the case of the lowest Bidder. The Bidders will have an option to provide Bid Security in the form of a demand draft or a bank guarantee acceptable to the Government/ Concessioning Authority, and in such event, the validity period of the demand draft or bank guarantee, as the case may be, shall not be less than 180 (one hundred and Eighty) days from the Bid Due Date, inclusive of a claim period of 60 (sixty) days, and may be extended as may be mutually agreed between the Government/ Concessioning Authority and the Bidder from time to time. The Bid shall be summarily rejected if it is not accompanied by the Bid Security.

1.2.5 The Selected Bidder shall be the lowest Bidder from amongst the technically qualified Bidders. The remaining Bidders shall be kept in reserve and may, in accordance with the process specified in Clause 3 of this RFP, be invited to match the Bid submitted by the lowest Bidder in case such lowest Bidder withdraws or is not selected for any reason. In the event that none of the other Bidders match the Bid of the lowest Bidder, the Government may, in its discretion, invite fresh Bids or annul the Bidding Process, as the case may be.

1.2.6 Bidders are invited to examine the Project in greater detail, and to carry out, at their cost, such studies as may be required for submitting their respective Bids for award of the Concession including implementation of the Project.

1.2.7 Based on the evaluation of Technical Bids, Bidders will be shortlisted subject to their fulfilment of the Minimum Eligibility Criteria as set forth in Clause 2.3. Financial Bids of only technically qualified Bidders will be considered for evaluation and award of the Project.

1.2.8 Bids are invited for the Project on the basis of the lowest fee for each Ambulance Dispatch (the “Per Dispatch Fee”) required by a Bidder for implementing the



Project. The Concession Period is pre-determined, as indicated in the Concession Agreement. The Per Dispatch Fee shall constitute the sole criteria for evaluation of Financial Bids. Subject to Clause 2.17.2, the Project will be awarded to the Bidder quoting the lowest Per Dispatch Fee.

1.2.9 The Concessionaire will be entitled to receive the Fixed O&M Fee and the Variable O&M Fee from the Concessioning Authority as defined in the concession agreement of the Project.

1.2.10 Further and other details of the process to be followed and the terms thereof are spelt out in this RFP.

1.2.11 Any queries or request for additional information concerning this RFP shall be submitted in writing or by fax and e-mail to the officer designated in Clause 2.12.5 below. The envelopes/ communication shall clearly bear the following identification/ title:

"Queries/Request for Additional Information: RFP for Operation and Maintenance of Ambulances under National Ambulance Service (NAS) in Himachal Pradesh on PPP Basis”.

1.3 Schedule of Bidding Process

The Government shall endeavour to adhere to the following schedule:

Event Description Date

Pre-Bid Meeting At 1200 hrs on 14th December 2015 at Pari Mahal,Kasumpti, Shimla-9

Bid Due Date Upto 1500 hrs on/before 28th December 2015

Opening of Technical Proposals At 1130 hrs on 29th December, 2015 at Parimahal Kasumpti,Shimla-9

Letter of Award (LOA) Within 30 days of Bid Due Date

Validity of Bids 180 days of Bid Due Date

Signing of Concession Agreement Within 60 days of Award of LOA



2 INSTRUCTIONS TO BIDDERS

A. GENERAL

2.1 General terms of Bidding

2.1.1 A Bidder is eligible to submit only one Bid for the Project. A Bidder bidding individually or as a member of a Consortium shall not be entitled to submit another bid either individually or as a member of any Consortium, as the case may be.

2.1.2 Unless the context otherwise requires, the terms not defined in this RFP, but defined in the Concession Agreement shall have the meaning assigned thereto in the Concession Agreement.

2.1.3 The RFP document can be downloaded from the website www.nrhmhp.gov.in or can be purchased from the office of the Mission Director (NHM), Himachal Pradesh. The Bidder shall deposit a non-refundable document fee equivalent to Rs. 20,000 (Rupees Twenty Thousand only) (the “Document Fee”) towards the purchase of this RFP. The Document Fee shall be in the form of a demand draft issued by a Scheduled Bank in India, in favour of “Society for Management of Medical and other Emergencies” payable at Shimla.

2.1.4 Notwithstanding anything to the contrary contained in this RFP, the detailed terms specified in the draft Concession Agreement shall have overriding effect; provided, however, that any conditions or obligations imposed on the Bidder hereunder shall continue to have effect in addition to its obligations under the Concession Agreement.

2.1.5 The Technical Bid shall be furnished as per formats provided in Appendix-I of this RFP. The Technical Bid shall include the following:

ANNEXURE A. Letter of Application

ANNEXURE B. General Information of Bidder

ANNEXURE C. Power of Attorney for Signing of Proposal

ANNEXURE D. Power of Attorney for Lead Member of Consortium

ANNEXURE E. Bid Security (Bank Guarantee/Demand Draft)

ANNEXURE F. Joint Bidding Agreement

ANNEXURE G. Technical Capacity of Bidder

ANNEXURE H. Financial Capacity of Bidder

ANNEXURE I. Proposal Checklist

2.1.6 The Financial Bid should be furnished in the format at Appendix – II, clearly indicating the bid amount in both figures and words, in Indian Rupees, and signed by the Bidder’s authorised signatory. In the event of any difference between figures and words, the amount indicated in words shall be taken into account.

2.1.7 The Financial Bid shall consist of Per Dispatch Fee to be quoted by the Bidder. Variable O&M Fee payable by the Concessioning Authority to the Concessionaire



shall be determined from the Per Dispatch Fee as per the terms and conditions of this RFP and the provisions of the Concession Agreement.

2.1.8 The Bidder shall deposit a Bid Security equivalent to Rs. 5,00,000 (Rupees Five Lakh only) in accordance with the provisions of this RFP. The Bidder has the option to provide the Bid Security either as a Demand daft or in the form of a Bank Guarantee, acceptable to the Concessioning Authority/ Government, as per format at Appendix – E.

2.1.9 The validity period of the Bank Guarantee or Demand Draft, as the case may be, shall not be less than 180 days from the Bid Due Date, and may be extended by the Bidder from time to time. The Bid shall be summarily rejected if it is not accompanied by the Bid Security. The Bid Security shall be refundable not later than 180 (one hundred eighty) days from the Bid Due Date except in the case of the lowest Bidder.

2.1.10 Any condition or qualification or any other stipulation contained in the Bid shall render the Bid liable to rejection as a non-responsive Bid.

2.1.11 The Bid and all communications in relation to or concerning the Bidding Documents and the Bid shall be in English language.

2.1.12 The Bidding Documents including this RFP and all attached documents are and shall remain the property of the Government and are transmitted to the Bidders solely for the purpose of preparation and the submission of a Bid in accordance herewith. Bidders are to treat all information as strictly confidential and shall not use it for any purpose other than for preparation and submission of their Bid. The Government will not return any Bid or any information provided along therewith.

2.1.13 A Bidder shall not have a conflict of interest (the “Conflict of Interest”) that affects the Bidding Process. Any Bidder found to have a Conflict of Interest shall be disqualified. In the event of disqualification, the Government shall forfeit and appropriate the Bid Security or O&M Performance Security, as the case may be, as compensation and damages payable to the Government/ Concessioning Authority for, inter alia, the time, cost and effort of the Government/ Concessioning Authority, including consideration of such Bidder’s proposal, without prejudice to any other right or remedy that may be available to the Government/ Concessioning Authority hereunder or otherwise. Without limiting the generality of the above, a Bidder shall be considered to have a Conflict of Interest that affects the Bidding Process, if:

(i) such Bidder (or any constituent thereof) and any other Bidder (or any constituent thereof) have common controlling shareholders or other ownership interest; provided that this qualification shall not apply in cases where the direct or indirect shareholding in a Bidder or a constituent thereof in the other Bidder(s) (or any of its constituents) is less than 5% of its paid up and subscribed capital; or

(ii) a constituent of such Bidder is also a constituent of another Bidder; or

(iii) such Bidder receives or has received any direct or indirect subsidy from any other Bidder, or has provided any such subsidy to any other Bidder; or

(iv) such Bidder has the same legal representative for purposes of this Bid as any other Bidder; or



(v) such Bidder has a relationship with another Bidder, directly or through common third parties, that puts them in a position to have access to each others’ information about, or to influence the Bid of either or each of the other Bidder; or

(vi) such Bidder has participated as a consultant to the Government in the preparation of any documents, design or technical specifications of the Project.

2.1.14 A Bidder shall be liable for disqualification and forfeiture of Bid Security if any legal, financial or technical adviser of the Government/ Concessioning Authority in relation to the Project is engaged by the Bidder in any manner for matters related to or incidental to such Project during the Bidding Process or subsequent to the (i) issue of the LOA or (ii) execution of the Concession Agreement. In the event any such adviser is engaged by the Selected Bidder or Concessionaire, as the case may be, after issue of the LOA or execution of the Concession Agreement, then notwithstanding anything to the contrary contained herein or in the LOA or the Concession Agreement and without prejudice to any other right or remedy of the Government/ Concessioning Authority, including the forfeiture and appropriation of the Bid Security or O&M Performance Security, as the case may be, which the Government/ Concessioning Authority may have thereunder or otherwise, the LOA or the Concession Agreement, as the case may be, shall be liable to be terminated without the Government/ Concessioning Authority being liable in any manner whatsoever to the Selected Bidder or Concessionaire for the same.

2.1.15 This RFP is not transferable.

2.1.16 Any award of Concession pursuant to this RFP shall be subject to the terms of Bidding Documents.

2.2 Eligibility of Bidders

2.2.1 For determining the eligibility of Bidders for their technical-qualification hereunder, the following shall apply:

(a) The Bidder for pre-qualification may be a Business Entity or a group of Business Entities (the “Consortium”), coming together to implement the Project. However, no Bidder applying individually or as a member of a Consortium, as the case may be, can be member of another Bidder. The term Bidder used herein would apply to both a single entity and a Consortium.

(b) For the purpose of this RFP, a business entity is defined as:

i. Company registered in India under Indian Companies Act 1956 or from outside India under equivalent law; or

ii. Society registered under Society Registration Act 1860 or any other State law for Registration of societies; or

iii. Registered Public Trust under Indian Trusts Act 1882.

2.2.2 Where the Bidder is a single business entity, it may form an appropriate Special Purpose Vehicle, incorporated under the Indian Companies Act 1956 (the “SPV”), to execute the Concession Agreement and implement the Project. In case the Bidder is a Consortium, it should comply with the following additional requirements:

(a) Number of members in a consortium should be limited to 2 (two);



(b) Members of the Consortium shall nominate one member as the lead member (the “Lead Member”), who shall have an equity share of at least 51% in the Consortium. The Lead Member shall be that member which by itself fulfils the Technical Capacity as set forth in Clause 2.3 ;

(c) The nomination of the Lead Member shall be supported by a Power of Attorney, as per the format at Appendix-I – Annexure D, signed by all the other members of the Consortium;

(d) The parties to a Consortium shall form an appropriate SPV to execute the Project if awarded to the Consortium; and

(e) Members of the Consortium shall enter into a binding Joint Bidding Agreement (the “Jt. Bidding Agreement”) for the purpose of submitting the bid. The Jt. Bidding Agreement shall, inter alia:

(i) convey the intent to form an SPV with shareholding/ ownership equity commitment(s) in accordance with this RFP, which would enter into the Concession Agreement and subsequently carry out all the responsibilities as Concessionaire in terms of the Concession Agreement, in case the concession to undertake the Project is awarded to the Consortium;

(ii) clearly outline the proposed roles and responsibilities of each member at each stage;

(iii) commit the minimum equity stake to be held by each member; and

(iv) include a statement to the effect that all members of the Consortium shall, till the termination of the Concession Agreement, be liable jointly and severally for all obligations of the Concessionaire in relation to the Project. (Note: A copy of the Jt. Bidding Agreement should be submitted along with the Proposal. The Jt. Bidding Agreement entered into between/ amongst the members of the Consortium should be specific to the Project and should fulfil the above requirements, failing which the Bid shall be considered non-responsive)

2.2.3 The Bid must be accompanied by the Audited Annual Reports of the Bidder (of each member in case of a consortium) for the last 3 (Three) financial years, preceding the year in which the Application is made.

In case the annual accounts for the latest financial year are not audited and therefore the Bidder cannot make it available, the Bidder shall give an undertaking to this effect and the statutory auditor shall certify the same. In such a case, the Bidder shall provide the Audited Annual Reports for 3(Three) years preceding the year for which the Audited Annual Report is not being provided.

The Bidder must provide details as per format at Appendix I - Annexure H.

2.2.4 No change in the composition of the Consortium is allowed subsequent to the submission of the Bid, except as provided in the Concession Agreement.

2.3 Minimum Eligibility Criteria

2.3.1 To be considered as technically qualified, a Bidder shall fulfil the following minimum eligibility criteria (the “Minimum Eligibility Criteria”):

A. Technical Capacity: For demonstrating technical capacity and experience (the “Technical Capacity”), the Bidder shall, over the past 1 (one) financial year



preceding the Bid Due Date, have operated in India, an Ambulance Services with a minimum fleet of 50 (fifty) Ambulances in India through a centralised call centre that incorporates computer telephony integration with the ability to log calls with geographical information system (GIS) with integrated Ambulance monitoring system and software components

or

The Bidder shall, over the past 1 (one) financial year preceding the Bid Due Date, have operated in India, a Mobile Medical Unit (MMU) Services with a minimum number of 25 (twenty five) MMUs in India.

B. Financial Capacity: The Bidder shall have an Average Annual Turnover (the “Financial Capacity”) of Rs. 5 crore (Rs. five crore) for the last 3 financial years i.e. 2012-2013; 2013-2014 and 2014-2015.

In case of a Consortium, the combined turnover of those Members, who have and shall continue to have an equity share of at least 26% (twenty six per cent) each in the SPV. However, the Technical Capacity shall have to be fulfilled solely by the Lead Member of the Consortium.

In computing the Technical Capacity and Turnover of the Bidder/ Consortium Members under Clause 2.3, the Technical Capacity and Turnover of their respective Associates would also be eligible hereunder.

For purposes of this RFP, Associate means, in relation to the Bidder/ Consortium Member, a person who controls, is controlled by, or is under the common control with such Applicant/ Consortium Member (the “Associate”). As used in this definition, the expression “control” means, with respect to a person which is a company or corporation, the ownership, directly or indirectly, of more than 50% (fifty per cent) of the voting shares of such person, and with respect to a person which is not a company or corporation, the power to direct the management and policies of such person by operation of law.

2.4 Change in Ownership

2.4.1 By submitting the Bid, the Bidder shall be deemed to have acknowledged that it was short-listed on the basis of Technical Capacity of the Lead Member and the Financial Capacity of those of its Consortium Members who will own at least 26% each of the equity of the Concessionaire. The Bidder further acknowledges and undertakes that the Lead Member shall continue to hold at least 51% of the equity of the Concessionaire until the end of the Concession Period and that the Consortium Members, other than the Lead Member, shall continue to hold at least 26% of the equity of the Concessionaire until the end of the Concession Period. The Bidder further acknowledges and agrees that the aforesaid obligation shall be the minimum, and shall be in addition to such other obligations as may be contained in the RFP and the Concession Agreement, and a breach hereof shall, notwithstanding anything to the contrary contained in the Concession Agreement, be deemed to be a breach of the Concession Agreement and dealt with as such thereunder. For the avoidance of doubt, the provisions of this Clause 2.4.1 shall apply only when the Bidder is a Consortium.

2.4.2 By submitting the Bid, the Bidder shall also be deemed to have acknowledged and agreed that, before issuance of LOA/ signing of Concession Agreement, there shall be no change in control of a Consortium Member or an Associate whose Technical Capacity and/ or Financial Capacity was taken into consideration for the



purposes of evaluation. In occurrence of such an event, the Bidder shall inform the Government forthwith along with all relevant particulars about the same and the Government may, in its sole discretion, disqualify the Bidder or withdraw the LOA from the Selected Bidder, as the case may be. In the event such change in control occurs after signing of the Concession Agreement but prior to Financial Close of the Project, it would, notwithstanding anything to the contrary contained in the Concession Agreement, be deemed to be a breach thereof, and the Concession Agreement shall be liable to be terminated without the Concessioning Authority or the Government being liable in any manner whatsoever to the Concessionaire. In such an event, notwithstanding anything to the contrary contained in the Concession Agreement, the Government/ Concessioning Authority shall forfeit and appropriate the Bid Security or O&M Performance Security, as the case may be, as compensation and damages payable to the Government/ Concessioning Authority for, inter alia, time, cost and effort of the Government/ Concessioning Authority, without prejudice to any other right or remedy that may be available to the Government hereunder or otherwise.

2.5 Cost of Bidding

The Bidders shall be responsible for all of the costs associated with the preparation of their Bids and their participation in the Bidding Process. The Government will not be responsible or in any way liable for such costs, regardless of the conduct or outcome of the Bidding Process.

2.6 Site visit and verification of information

2.6.1 Bidders are encouraged to submit their respective Bids after visiting the State and ascertaining for themselves the site and assets conditions, traffic, location, surroundings, climate, availability of power, water and other utilities for construction, access to site, medical needs, healthcare infrastructure, applicable laws and regulations, and any other matter considered relevant by them.

2.6.2 It shall be deemed that by submitting a Bid, the Bidder has:

(a) made a complete and careful examination of the Bidding Documents;

(b) received all relevant information requested from the Government;

(c) acknowledged and accepted the risk of inadequacy, error or mistake in the information provided in the Bidding Documents or furnished by or on behalf of the Government relating to any of the matters referred to in Clause 2.6.1 above;

(d) satisfied itself about all matters, things and information including matters referred to in Clause 2.6.1 hereinabove necessary and required for submitting an informed Bid, execution of the Project in accordance with the Bidding Documents and performance of all of its obligations thereunder;

(e) acknowledged and agreed that inadequacy, lack of completeness or incorrectness of information provided in the Bidding Documents or ignorance of any of the matters referred to in Clause 2.6.1 hereinabove shall not be a basis for any claim for compensation, damages, extension of time for performance of its obligations, loss of profits etc. from the Government/ Concessioning Authority, or a ground for termination of the Concession Agreement; and

(f) agreed to be bound by the undertakings provided by it under and in terms hereof.



2.6.3 The Government/ Concessioning Authority shall not be liable for any omission, mistake or error on the part of the Bidder in respect of any of the above or on account of any matter or thing arising out of or concerning or relating to RFP, the Bidding Documents or the Bidding Process, including any error or mistake therein or in any information or data given by the Government/ Concessioning Authority.

2.7 Right to accept and to reject any or all Bids

2.7.1 Notwithstanding anything contained in this RFP, the Government/ Concessioning Authority reserves the right to accept or reject any Bid and to annul the Bidding Process and reject all Bids at any time without any liability or any obligation for such acceptance, rejection or annulment, and without assigning any reasons thereof.

2.7.2 The Government reserves the right to reject any Bid and appropriate the Bid Security if: at any time, a material misrepresentation is made or uncovered or supplemental information sought by the Government for evaluation of the Bid. Such misrepresentation/ improper response shall lead to the disqualification of the Bidder. If the Bidder is a Consortium, then the entire Consortium shall be disqualified / rejected. If such disqualification / rejection occurs after the Bids have been opened and the lowest Bidder gets disqualified / rejected, then the Government reserves the right to take any such measure as may be deemed fit in the sole discretion of the Government, including annulment of the Bidding Process.

2.7.3 In case it is found during the evaluation or at any time before signing of the Concession Agreement or after its execution and during the period of subsistence thereof, including the Concession thereby granted by the Government/ Concessioning Authority, that one or more of the Minimum Eligibility Criteria have not been met by the Bidder or the Bidder has made material misrepresentation or has given any materially incorrect or false information, the Bidder shall be disqualified forthwith if not yet appointed as the Concessionaire either by issue of the LOA or entering into of the Concession Agreement, and if the Bidder has already been issued the LOA or has entered into the Concession Agreement, as the case may be, the same shall, notwithstanding anything to the contrary contained therein or in this RFP, be liable to be terminated, by a communication in writing by the Government to the Bidder, without the Government/ Concessioning Authority being liable in any manner whatsoever to the Bidder or Concessionaire, as the case may be. In such an event, the Government/ Concessioning Authority shall forfeit and appropriate the Bid Security or O&M Performance Security, as the case may be, as compensation and damages payable to the Government/ Concessioning Authority for, inter alia, time, cost and effort of the Government/ Concessioning Authority, without prejudice to any other right or remedy that may be available to the Government/ Concessioning Authority.

2.7.4 The Government/ Concessioning Authority reserves the right to verify all statements, information and documents submitted by the Bidder in response to the RFP or the Bidding Documents. Failure of the Government to undertake such verification shall not relieve the Bidder of its obligations or liabilities hereunder nor will it affect any rights of the Government/ Concessioning Authority thereunder.



B. DOCUMENTS

2.8 Contents of the RFP

2.8.1 This RFP comprises the Disclaimer set forth hereinabove, the contents as listed below, and will additionally include any Addenda issued in accordance with Clause 2.10.

Invitation for Bids

Section 1. Introduction

Section 2. Instructions to Bidders

Section 3. Evaluation of Bids

Section 4. Fraud and Corrupt Practices

Section 5. Pre-Bid Conference

Section 6. Miscellaneous

Appendices

I. Formats for Technical Proposal

ANNEXURE A. Letter of Application

ANNEXURE B. General Information of Bidder

ANNEXURE C. Power of Attorney for Signing of Proposal

ANNEXURE D. Power of Attorney for Lead Member of Consortium

ANNEXURE E. Bid Security (Bank Guarantee/Demand Draft)

ANNEXURE F. Joint Bidding Agreement

ANNEXURE G. Technical Capacity of Bidder

ANNEXURE H. Financial Capacity of Bidder

ANNEXURE I. Proposal Checklist

II. Format for Financial Proposal

2.8.2 The draft Concession Agreement to be provided by the Government as part of the Bid Documents shall be deemed to be part of this RFP.

2.9 Clarifications

2.9.1 Bidders requiring any clarification on the RFP may notify the Government in writing or by fax and e-mail in accordance with Clause 1.2.11. They should send in their queries before the date announced during the pre – bid meeting to be held as per the Schedule of Bidding Process specified in Clause 1.3. The Government shall endeavour to respond to the queries within the period specified therein, but no later than 15 (fifteen) days prior to the Bid Due Date. The responses to the queries will be put up on the website (www.nrhmhp.gov.in) and the bidders are required to download the same from the mentioned website.

2.9.2 The Government/ Concessioning Authority shall endeavour to respond to the questions raised or clarifications sought by the Bidders. However, the Government/ Concessioning Authority reserves the right not to respond to any



question or provide any clarification, in its sole discretion, and nothing in this Clause shall be taken or read as compelling or requiring the Government/ Concessioning Authority to respond to any question or to provide any clarification.

2.9.3 The Government/ Concessioning Authority may also on its own motion, if deemed necessary, issue interpretations and clarifications to all Bidders. All clarifications and interpretations issued by Government/ Concessioning Authority shall be deemed to be part of the Bidding Documents. Verbal clarifications and information given by Government/ Concessioning Authority or its employees or representatives shall not in any way or manner be binding on the Government/ Concessioning Authority. These will be put up on the website ( www.nrhmhp.gov.in).

2.10 Amendment of RFP

2.10.1 At any time prior to the deadline for submission of Bids, the Government/ Concessioning Authority may, for any reason, whether at its own initiative or in response to clarifications requested by a Bidder, modify the RFP by the issuance of Addenda.

2.10.2 Any Addendum thus issued will be uploaded/ put on the website (www.nrhmhp.gov.in) and the bidders are required to download the same from the mentioned websites.

2.10.3 In order to afford the Bidders a reasonable time for taking an Addendum into account, or for any other reason, the Government/ Concessioning Authority may, at its own discretion, extend the Bid Due Date.

C. PREPARATION AND SUBMISSION OF BIDS

2.11 Format and Signing of Bid

2.11.1 The Bidder shall provide all the information sought under this RFP. The Government will evaluate only those Bids that are received in the required formats and complete in all respects.

2.11.2 The Bid shall be typed or written in indelible ink and signed by the authorised signatory of the Bidder who shall also initial each page, in blue ink. All the alterations, omissions, additions or any other amendments made to the Bid shall be initialled by the person(s) signing the Bid.

2.12 Sealing and Marking of Bids

2.12.1 The Bidder shall submit the Technical Proposal in the formats specified under Appendix-I, and seal it in an envelope and mark the envelope as “TECHNICAL PROPOSAL”. The Technical Proposal shall include:

a. Letter of Application (Appendix – I - ANNEXURE A);

b. General Information of Bidder (Appendix – I - ANNEXURE B)

c. Power of Attorney for signing of Bid in the prescribed format (Appendix – I - ANNEXURE C);

d. If applicable, the Power of Attorney for Lead Member of Consortium in the prescribed format (Appendix – I - ANNEXURE D);

e. Bid Security in the prescribed format (Appendix – I - ANNEXURE E);



f. Joint Bidding Agreement (in case of Consortium) (Appendix – I - ANNEXURE F);

g. Technical Capacity of the Bidder (Appendix – I - ANNEXURE G);

h. Financial Capacity of the Bidder (Appendix – I - ANNEXURE H);

i. Proposal Checklist (Appendix – I - ANNEXURE I);

j. Document Fee of Rs. 20,000 (Rupees twenty thousand) (if not already submitted) OR Document Fee Receipt issued by Government(if Document Fee already submitted); and

k. A copy of the Concession Agreement alongwith the Addendum (if any) with each page initialled by the person signing the Bid in pursuance of the Power of Attorney referred to in Clause (c) hereinabove .

2.12.2 The Bidder shall submit the Financial Proposal in the format specified in Appendix – II and seal it in an envelope and mark the envelope as “FINANCIAL PROPOSAL”.

2.12.3 A true copy of the Technical Proposal shall be placed in hard binding and the pages shall be numbered serially. Each page thereof shall be initialled in blue ink by the authorised signatory. One copy of this document shall be placed in a separate envelope and marked “COPY OF DOCUMENTS”.

2.12.4 The three envelopes specified in Clauses 2.12.1, 2.12.2 and 2.12.3 shall be placed in an outer envelope, which shall be sealed. Each of the four envelopes shall clearly bear the following identification:

“Bid for the Operation and Maintenance of Ambulances under National Ambulance Service (NAS) in Himachal Pradesh on PPP Basis” and shall clearly indicate the name and address of the Bidder. In addition, the Bid Due Date should be indicated on the right hand top corner of each of the envelopes.

2.12.5 Each of the envelopes shall be addressed to:

Mission Director, NHM (HP), Block No. 6, SDA Complex, Kasumpti, Shimla-171009 Tel: +91 177 2625060 Fax: +91 177 2626476

2.12.6 If the envelopes are not sealed and marked as instructed above, the Government/ Concessioning Authority assumes no responsibility for the misplacement or premature opening of the contents of the Bid submitted.

2.12.7 Bids submitted by fax, telex, telegram or e-mail shall not be entertained and shall be rejected.

2.13 Bid Due Date

2.13.1 Bids should be submitted before 1500 hours IST on the Bid Due Date at the address provided in Clause 2.12.5 in the manner and form as detailed in this RFP. A receipt thereof should be obtained from the person specified at Clause 2.12.5.

2.13.2 The Government may, in its sole discretion, extend the Bid Due Date by issuing an Addendum in accordance with Clause 2.9 uniformly for all Bidders.



2.14 Late Bids

Bids received by the Government after the specified time on the Bid Due Date shall not be eligible for consideration and shall be summarily rejected.

2.15 Contents of the Bid

2.15.1 The Technical Proposal shall be furnished in the formats provided under Appendix – I and shall include all the following :

a) Letter of Application (Appendix – I - ANNEXURE A);

b) General Information of Bidder (Appendix – I - ANNEXURE B)

c) Power of Attorney for signing of Bid in the prescribed format (Appendix – I - ANNEXURE C);

d) If applicable, the Power of Attorney for Lead Member of Consortium in the prescribed format (Appendix – I - ANNEXURE D);

e) Bid Security in the prescribed format (Appendix – I - ANNEXURE E);

f) Joint Bidding Agreement (in case of Consortium) (Appendix – I - ANNEXURE F);

g) Technical Capacity of the Bidder (Appendix – I - ANNEXURE G);

h) Financial Capacity of the Bidder (Appendix – I - ANNEXURE H);

i) Proposal Checklist (Appendix – I - ANNEXURE I); and

j) A copy of the Concession Agreement alongwith the addendum (if any), with each page initialled by the person signing the Bid in pursuance of the Power of Attorney referred to in Clause (c) hereinabove .

k) Document Fee of Rs. 20,000 (Rupees twenty thousand) (if not already submitted) OR Document Fee Receipt issued by Government (if Document Fee already submitted)

2.15.2 The Financial Proposal shall be furnished in the format at Appendix – II and shall consist of a Per Dispatch Fee, to be quoted by the Bidder. The Bidder shall specify (in Indian Rupees) the Per Dispatch Fee to undertake the Project in accordance with this RFP and the provisions of the Concession Agreement.

2.15.3 The Project will be awarded to the Bidder quoting the lowest Per Dispatch Fee.

2.15.4 The opening of Bids and acceptance thereof shall be substantially in accordance with this RFP.

2.15.5 The proposed Concession Agreement shall be deemed to be part of the Bid.

2.16 Modifications/ Substitution/ Withdrawal of Bids

2.16.1 The Bidder may modify, substitute or withdraw its Bid after submission, provided that written notice of the modification, substitution or withdrawal is received by the Government prior to Bid Due Date. No Bid shall be modified, substituted or withdrawn by the Bidder on or after the Bid Due Date.

2.16.2 The modification, substitution or withdrawal notice shall be prepared, sealed, marked, and delivered in accordance with Clause 2.12, with the



envelopes being additionally marked “MODIFICATION”, “SUBSTITUTION” or “WITHDRAWAL”, as appropriate.

2.16.3 Any alteration/ modification in the Bid or additional information supplied subsequent to the Bid Due Date, unless the same has been expressly sought for by the Government, shall be disregarded.

2.17 Rejection of Bids

2.17.1 The Government/ Concessioning Authority reserves the right to accept or reject all or any of the Bids without assigning any reason whatsoever. It is not obligatory for the Government/ Concessioning Authority to accept any Bid or to give any reasons for their decision.

2.17.2 The Government/ Concessioning Authority reserves the right not to proceed with the Bidding Process at any time, without notice or liability, and to reject any Bid without assigning any reasons.

2.18 Validity of Bids

The Bids shall be valid for a period of not less than 180 (one hundred and eighty) days from the Bid Due Date. The validity of Bids may be extended by mutual consent of the respective Bidders and the Government.

2.19 Confidentiality

Information relating to the examination, clarification, evaluation and recommendation for the Bidders shall not be disclosed to any person who is not officially concerned with the process or is not a retained professional advisor advising the Government in relation to, or matters arising out of, or concerning the Bidding Process. The Government will treat all information, submitted as part of the Bid, in confidence and will require all those who have access to such material to treat the same in confidence. The Government may not divulge any such information unless it is directed to do so by any statutory entity that has the power under law to require its disclosure or is to enforce or assert any right or privilege of the statutory entity and/ or the Government.

2.20 Correspondence with the Bidder

The Government shall not entertain any correspondence with any Bidder in relation to acceptance or rejection of any Bid.

D. BID SECURITY

2.21 Bid Security

2.21.1 The Bidder shall furnish as part of its Bid, a Bid Security referred to in Clauses 2.1.8 and 2.1.9 hereinabove in the form of a bank guarantee issued by a Scheduled Bank in India, in favour of the Concessioning Authority in the format at Appendix – II (the “Bank Guarantee”) and having a validity period of not less than 180 days from the Bid Due Date, as may be extended by the Bidder from time to time. In case the Bank Guarantee is issued by a foreign bank outside India, confirmation of the same by any nationalised bank in India is required. For the avoidance of doubt, Scheduled Bank shall mean a bank as defined under Section 2(e) of the Reserve Bank of India Act, 1934.



2.21.2 Bid Security can also be in the form of a demand draft issued by a Scheduled Bank in India, drawn in favour of the Concessioning Authority and payable at Shimla (the “Demand Draft”). The Government/ Concessioning Authority shall not be liable to pay any interest on the Bid Security deposit so made and the same shall be interest free.

2.21.3 Any Bid not accompanied by the Bid Security shall be rejected by the Government/ Concessioning Authority as non- responsive.

2.21.4 Save as provided in Clauses 1.2.4 and 1.2.5 above, the Bid Security of unsuccessful Bidders will be returned by the Government/ Concessioning Authority, without any interest, as promptly as possible on acceptance of the Bid of the Selected Bidder or when the Bidding process is cancelled by the Government/ Concessioning Authority. Where Bid Security has been paid by deposit, the refund thereof shall be in the form of an account payee demand draft in favour of the unsuccessful Bidder(s). Bidders may by specific instructions in writing to the Government give the name and address of the person in whose favour the said demand draft shall be drawn by the Government/ Concessioning Authority for refund, failing which it shall be drawn in the name of the Bidder and shall be mailed to the address given on the Bid.

2.21.5 The Selected Bidder’s Bid Security will be returned, without any interest, upon the Bidder signing the Concession Agreement and furnishing the Performance Security in accordance with the provisions thereof. The Government may, at the Selected Bidder’s option, adjust the amount of Bid Security in the amount of O&M Performance Security to be provided by him in accordance with the provisions of the Concession Agreement.

2.21.6 The Government/ Concessioning Authority shall be entitled to forfeit and appropriate the Bid Security as compensation / damages to the Government/ Concessioning Authority in any of the events specified in Clause 2.21.7 herein below. The Bidder, by submitting its Bid pursuant to this RFP, shall be deemed to have acknowledged and confirmed that the Government/ Concessioning Authority will suffer loss and damage on account of withdrawal of its Bid or for any other default by the Bidder during the Bid validity period. No relaxation of any kind on Bid Security shall be given to any Bidder.

2.21.7 The Bid Security shall be forfeited and appropriated by the Concessioning Authority/Government as compensation and damages payable to the Concessioning Authority/Government for, inter alia, time, cost and effort of the Concessioning Authority/Government without prejudice to any other right or remedy that may be available to the Concessioning Authority/Government hereunder or otherwise, under the following conditions:

(a) If a Bidder submits a non-responsive Bid;

(b) If a Bidder engages in a corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice as specified in Clause 4 of this RFP;

(c) If a Bidder withdraws its Bid during the period of Bid validity as specified in this RFP and as extended by the Bidder from time to time;

(d) In the case of Selected Bidder, if it fails within the specified time limit -

(i) to sign the Concession Agreement and/or



(ii) to furnish the O&M Performance Security within the period prescribed thereof in the Concession Agreement; or

(e) In case the Selected Bidder, having signed the Concession Agreement, commits any breach thereof prior to furnishing the O&M Performance Security.

2.21.8 The Bid Security of Bidders whose Bid is rejected on account of not meeting the Minimum Eligibility Criteria will be returned/refunded within a period of 60 (sixty) days from the date of intimating the rejection of the Proposal to the Bidder.



3 EVALUATION OF BIDS

3.1 Opening and Evaluation of Bids

3.1.1 The Government shall open the Technical Proposals at 1130 hrs on 29th December, 2015, at the place specified in Clause 1.3 and in the presence of the Bidders who choose to attend.

3.1.2 The Government will subsequently examine and evaluate the Technical Proposals in accordance with the provisions set out in this Section 3.

3.1.3 To facilitate evaluation of Technical Proposals, the Government may, at its sole discretion, seek clarifications in writing from any Bidder regarding its Technical Proposal.

3.2 Tests of responsiveness

3.2.1 Prior to evaluation of Technical Proposals, the Government shall determine whether each Bid is responsive to the requirements of the RFP. A Bid shall be considered responsive only if:

(a) it is received as per the format at Appendix – I;

(b) it is received by the Bid Due Date including any extension thereof pursuant to Clause 2.13.2;

(c) it is signed, sealed, hard bound and marked as stipulated in Clauses 2.11 and 2.12;

(d) it is accompanied by the Bid Security as specified in Clause 2.1.8;

(e) it is accompanied by the Power(s) of Attorney as specified in Clause 2.1.5, as the case may be;

(f) it is accompanied by the Document Fee/Document Fee Receipt as specified in Clause 2.1.3 and Clause 2.12.1;

(g) it contains all the information (complete in all respects) as requested in this RFP and/or Bidding Documents (in formats same as those specified);

(h) it does not contain any condition or qualification; and

(i) it is not non-responsive in terms hereof.

3.2.2 The Government reserves the right to reject any Bid which is non-responsive and no request for alteration, modification, substitution or withdrawal shall be entertained by the Government in respect of such Bid.

3.3 Selection of Bidder

3.3.1 The Bidders adjudged as responsive in terms of Clause 3.2.1 and fulfilling the Minimum Eligibility Criteria as set forth in Clause 2.3 shall be declared as the shortlisted Bidders (the “Shortlisted Bidders”).

3.3.2 Financial Proposals of only Shortlisted Bidders shall be considered for evaluation. Only Shortlisted Bidders shall be invited for the opening of Financial Proposals; the date on which the Financial Proposals will be opened shall be intimated to the Shortlisted Bidders.

3.3.3 The Shortlisted Bidder quoting the lowest Per Dispatch Fee to be paid by the Authority shall be declared as the selected Bidder (the “Selected Bidder”).



3.3.4 In the event that two or more Shortlisted Bidders quote the same amount of Per Dispatch Fee (the "Tie Bidders"), the Shortlisted Bidder currently having higher number of Ambulances in operation in India as per submitted bid shall be declared as the Selected Bidder.

3.3.5 In the event that the lowest Bidder withdraws or is not selected for any reason in the first instance (the “first round of bidding”), the Government may invite all the remaining Bidders to revalidate or extend their respective Bid Security, as necessary, and match the Financial Proposal of the aforesaid lowest Bidder (the “second round of bidding”). If in the second round of bidding, only one Bidder matches the lowest Bidder, it shall be the Selected Bidder. If two or more Bidders match the said lowest Bidder in the second round of bidding, then the Bidder currently having higher number of Ambulances in operation in India as per submitted bid shall be the Selected Bidder.

3.3.6 In the event that no Bidder offers to match the lowest Bidder in the second round of bidding as specified in Clause 3.3.5, the Government may, in its discretion, invite fresh Financial Proposals (the “third round of bidding”) from all shortlisted Bidders except lowest Bidder of the first round of bidding, or annul the Bidding Process, as the case may be. In case the shortlisted Bidders are invited in the third round of bidding to revalidate or extend their Bid Security, as necessary, and offer fresh Financial Proposals, they shall be eligible for submission of fresh Financial Proposals provided, however, that in such third round of bidding only such bids shall be eligible for consideration which are lower than the Bid of the second lowest Bidder in the first round of bidding.

3.3.7 After selection, a Letter of Award (the “LOA”) shall be issued, in duplicate, by the Government to the Selected Bidder and the Selected Bidder shall, within 7 (seven) days of the receipt of the LOA, sign and return the duplicate copy of the LOA in acknowledgement thereof. In the event the duplicate copy of the LOA duly signed by the Selected Bidder is not received by the stipulated date, the Government may, unless it consents to extension of time for submission thereof, appropriate the Bid Security of such Bidder as mutually agreed genuine pre-estimated loss and damage suffered by the Authority/Government on account of failure of the Selected Bidder to acknowledge the LOA, and the next eligible Bidder may be considered.

3.3.8 After acknowledgement of the LOA as aforesaid by the Selected Bidder, it shall execute the Concession Agreement within the period prescribed in Clause 1.3. The Selected Bidder shall not be entitled to seek any deviation in the Concession Agreement.

3.4 Contacts during Bid Evaluation

Bids shall be deemed to be under consideration immediately after they are opened and until such time the Government makes official intimation of award/ rejection to the Bidders. While the Bids are under consideration, Bidders and/ or their representatives or other interested parties are advised to refrain from contacting by any means, the Government and/ or their employees/ representatives on matters related to the Bids under consideration.



4 FRAUD AND CORRUPT PRACTICES

4.1 The Bidders and their respective officers, employees, agents and advisers shall observe the highest standard of ethics during the Bidding Process and subsequent to the issue of the LOA and during the subsistence of the Concession Agreement. Notwithstanding anything to the contrary contained herein, or in the LOA or the Concession Agreement, the Concessioning Authority/Government shall reject a Bid, withdraw the LOA, or terminate the Concession Agreement, as the case may be, without being liable in any manner whatsoever to the Bidder or Concessionaire, as the case may be, if it determines that the Bidder or Concessionaire, as the case may be, has, directly or indirectly or through an agent, engaged in corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice in the Bidding Process. In such an event, the Concessioning Authority/Government shall forfeit and appropriate the Bid Security or Performance Security, as the case may be, as genuine pre-estimated compensation and damages payable to the Concessioning Authority /Government towards, inter alia, time, cost and effort of the Concessioning Authority /Government, without prejudice to any other right or remedy that may be available to the Concessioning Authority /Government hereunder or otherwise.

4.2 Without prejudice to the rights of the Concessioning Authority/Government under Clause 4.1 hereinabove and the rights and remedies which the Concessioning Authority /Government may have under the LOA or the Concession Agreement, if a Bidder or Concessionaire, as the case may be, is found by the Concessioning Authority /Government to have directly or indirectly or through an agent, engaged or indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice during the Bidding Process, or after the issue of the LOA or the execution of the Concession Agreement, such Bidder or Concessionaire shall not be eligible to participate in any tender or RFP issued by the Government during a period of 2 (two) years from the date such Bidder or Concessionaire, as the case may be, is found by the Government to have directly or indirectly or through an agent, engaged or indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practices, as the case may be.

4.3 For the purposes of this Clause 4, the following terms shall have the meaning hereinafter respectively assigned to them:

(a) “corrupt practice” means the offering, giving, receiving, or soliciting, directly or indirectly, of anything of value to influence the actions of any person connected with the Bidding Process (for avoidance of doubt, offering of employment to or employing or engaging in any manner whatsoever, directly or indirectly, any official of the Concessioning Authority /Government who is or has been associated in any manner, directly or indirectly with the Bidding Process or the LOA or has dealt with matters concerning the Concession Agreement or arising therefrom, before or after the execution thereof, at any time prior to the expiry of one year from the date such official resigns or retires from or otherwise ceases to be in the service of the Government, shall be deemed to constitute influencing the actions of a person connected with the Bidding Process);



(b) “fraudulent practice” means a misrepresentation or omission of facts or suppression of facts or disclosure of incomplete facts, in order to influence the Bidding Process ;

(c) “coercive practice” means impairing or harming, or threatening to impair or harm, directly or indirectly, any person or property to influence any person’s participation or action in the Bidding Process;

(d) “undesirable practice” means (i) establishing contact with any person connected with or employed or engaged by the Government with the objective of canvassing, lobbying or in any manner influencing or attempting to influence the Bidding Process; or (ii) having a Conflict of Interest; and

(e) “restrictive practice” means forming a cartel or arriving at any understanding or arrangement among Bidders with the objective of restricting or manipulating a full and fair competition in the Bidding Process.



5 PRE-BID CONFERENCE

5.1 Pre-Bid conferences of the Bidders shall be convened at the designated date, time and place. Only those persons who have purchased the RFP document shall be allowed to participate in the Pre-Bid conference. Applicants who have downloaded the RFP document from the website (www.nhrmhp.gov.in) should submit a Demand Draft of Rs. 20,000 (Rupees Twenty Thousand Only) towards the cost of document, through their representative attending the conference. A maximum of three representatives of each Bidder shall be allowed to participate on production of Authority letter from the Bidder.

5.2 During the course of Pre-Bid conferences, the Bidders will be free to seek clarifications and make suggestions for consideration of the Government. The Government shall endeavour to provide clarifications and such further information as it may, at its sole discretion, consider appropriate for facilitating a fair, transparent and competitive Bidding Process.



6 MISCELLANEOUS

6.1 The Bidding Process shall be governed by, and construed in accordance with, the laws of India and the Courts at Shimla shall have exclusive jurisdiction over all disputes arising under, pursuant to and/ or in connection with the Bidding Process.

6.2 The Government, in its sole discretion and without incurring any obligation or liability, reserves the right, at any time, to;

(a) suspend and/ or cancel the Bidding Process and/ or amend and/ or supplement the Bidding Process or modify the dates or other terms and conditions relating thereto;

(b) consult with any Bidder in order to receive clarification or further information;

(c) retain any information and/ or evidence submitted to the Government by, on behalf of, and/ or in relation to any Bidder; and/ or

(d) independently verify, disqualify, reject and/ or accept any and all submissions or other information and/ or evidence submitted by or on behalf of any Bidder.

6.3 It shall be deemed that by submitting the Bid, the Bidder agrees and releases the Government, its employees, agents and advisers, irrevocably, unconditionally, fully and finally from any and all liability for claims, losses, damages, costs, expenses or liabilities in any way related to or arising from the exercise of any rights and/ or performance of any obligations hereunder, pursuant hereto and/ or in connection herewith and waives any and all rights and/ or claims it may have in this respect, whether actual or contingent, whether present or future.



APPENDIX – I : Formats for Technical Proposal



ANNEXURE A – Letter of Application

Dated:

To


Sub: Bid for Operation and Maintenance of Ambulances under National Ambulance Service (NAS) in Himachal Pradesh under Public Private Partnership (PPP) mode

Dear Sir,

1. With reference to your RFP document dated *****, I/we, having examined the Bidding Documents and understood their contents, hereby submit my/our Bid for the aforesaid Project. The Bid is unconditional and unqualified.

2. All information provided in the Bid and in the Appendices is true and correct.

3. This statement is made for the express purpose of qualifying as a Bidder for the operation and maintenance of the aforesaid Project.

4. I/ We shall make available to the Department of Health & Family Welfare, Government of Himachal Pradesh (Government)/ Society for Management of Medical and other Emergencies (Concessioning Authority) any additional information it may find necessary or require to supplement or authenticate the Bid.

5. I/ We acknowledge the right of the Government/ Concessioning Authority to reject our Bid without assigning any reason or otherwise and hereby waive our right to challenge the same on any account whatsoever.

6. We certify that in the last three years, we/ any of the Consortium Members have neither failed to perform on any contract, as evidenced by imposition of a penalty or a judicial pronouncement or arbitration award, nor been expelled from any project or contract nor have had any contract terminated for breach on our part.

7. I/ We declare that:

a. I/ We have examined and have no reservations to the Bidding Documents, including any Addendum issued by the Government/ Concessioning Authority.

b. I/ We do not have any conflict of interest in accordance with Clauses 2.1.13 and 2.1.14 of the RFP document;

c. I/We have not directly or indirectly or through an agent engaged or indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice, as defined in Clause 4.3 of the RFP document, in respect of any tender or request for proposal issued by or any agreement entered into with any other public sector enterprise or any government, Central or State; and

d. I/ We hereby certify that we have taken steps to ensure that in conformity with the provisions of Section 4 of the RFP, no person acting for us or on our



behalf has engaged or will engage in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice.

8. I/ We understand that you may cancel the Bidding Process at any time and that you are neither bound to accept any Bid that you may receive nor to invite the Bidders to Bid for the Project, without incurring any liability to the Bidders, in accordance with Clause 2.7.4 of the RFP document.

9. I/ We declare that we/ any Member of the Consortium are/ is not a Member of a/ any other Consortium submitting a Bid for the Project.

10. I/ We certify that in regard to matters other than security and integrity of the country, we have not been convicted by a Court of Law or indicted or adverse orders passed by a regulatory authority which could cast a doubt on our ability to undertake the Project or which relates to a grave offence that outrages the moral sense of the community.

11. I/We further certify that in regard to matters relating to security and integrity of the country, we have not been charge-sheeted by any agency of the Government or convicted by a Court of Law for any offence committed by us or by any of our Associates.

12. I/ We further certify that no investigation by a regulatory authority is pending either against us or against our Associates or against our CEO or any of our Directors/ Managers/ employees.

13. I/ We undertake that in case due to any change in facts or circumstances during the Bidding Process, we are attracted by the provisions of disqualification in terms of the guidelines referred to above, we shall intimate the Government/ Concessioning Authority of the same immediately.

14. [We acknowledge that our Consortium/ proposed Consortium was pre-qualified and short-listed on the basis of Technical Capacity and Financial Capacity of those of its Members who will own at least 26% of the equity of the Concessionaire and undertake that Lead Member of the Consortium shall continue to hold at least 51% of the equity of the Concessionaire throughout the Concession Period and that other Consortium Members shall continue to hold at least 26% of the equity of the Concessionaire until the Commercial Operation Date of the Project is achieved under and in accordance with the provisions of the Concession Agreement. We further agree and acknowledge that the aforesaid obligation shall be in addition to the obligations contained in the Concession Agreement in respect of Change in Ownership.]

15. I/ We understand that the Selected Bidder shall either be an existing Company incorporated under the Indian Companies Act, 1956, or shall incorporate itself as such prior to execution of the Concession Agreement.

16. /We hereby irrevocably waive any right which we may have at any stage at law or howsoever otherwise arising to challenge or question any decision taken by the Government/ Concessioning Authority in connection with the selection of the Bidder, or in connection with the Bidding Process itself, in respect of the above mentioned Project and the terms and implementation thereof.

17. In the event of my/ our being declared as the Selected Bidder, I/We agree to enter into a Concession Agreement in accordance with the draft that has been provided to me/us prior to the Bid Due Date. We agree not to seek any changes in the aforesaid draft and agree to abide by the same.



18. I/We have studied all the Bidding Documents carefully and also surveyed the state. We understand that except to the extent as expressly set forth in the Concession Agreement, we shall have no claim, right or title arising out of any documents or information provided to us by the Government/ Concessioning Authority or in respect of any matter arising out of or

19. The Per Dispatch Fee has been quoted by me/us after taking into consideration all the terms and conditions stated in the RFP, draft Concession Agreement, our own estimates of costs call volumes and after a careful assessment of the state and all the conditions that may affect the Bid.

20. I/We offer a Bid Security of Rs. 5,00,000 (Rupees Five Lakh only) to the Authority in accordance with the RFP Document.

21. The Bid Security in the form of a Demand Draft/ Bank Guarantee (strike out whichever is not applicable) is attached.

22. I/We agree and understand that the Bid is subject to the provisions of the Bidding Documents. In no case, I/We shall have any claim or right of whatsoever nature if the Project / Concession is not awarded to me/us or our Bid is not opened.

23. I/We agree and undertake to abide by all the terms and conditions of the RFP document.

In witness thereof, I/we submit this Bid under and in accordance with the terms of the RFP document.

Yours faithfully, Date: (Signature of the Authorised signatory)

Place: (Name and designation of the of the Authorised signatory)

Name and seal of Bidder/Lead Firm

Note: Paragraphs in square parenthesis may be omitted, if not applicable, or modified as necessary.



ANNEXURE B – General Information of Bidder

1. (a) Name:

(b) Country of incorporation:

(c) Address of the corporate headquarters and its branch office(s), if any, in India:

(d) Date of incorporation and/ or commencement of business:

2. Brief description of the Company including details of its main lines of business and proposed role and responsibilities in this Project]:

3. Details of individual(s) who will serve as the point of contact/ communication for the Government:

(a) Name:

(b) Designation:

(c) Company:

(d) Address:

(e) Telephone Number:

(f) E-Mail Address:

(g) Fax Number:

4. Particulars of the Authorised Signatory of the Bidder:

(a) Name:

(b) Designation:

(c) Address:

(d) Phone Number:

(e) Fax Number:

5. In case of a Consortium:

(a) The information above (1-4) should be provided for all the Members of the Consortium.

(b) A copy of the Jt. Bidding Agreement, as envisaged in Clause 2.2.6(g) should be attached to the Application.

(c) Information regarding the role of each Member should be provided as per table below:

S.No. Name of Member

Role*{Refer Clause

2.2.6(d)}$

Percentage of equity in the Consortium {Refer Clauses 2.2.6(a), (c) & (g)}

1

$ All provisions contained in curly parenthesis shall be suitably modified by the Applicant to reflect the particulars relating to such Applicant.



2

(d) The following information shall also be provided for each Member of the Consortium:

Name of Applicant/ member of Consortium:

No. Criteria Yes No 1 Has the Applicant/ constituent of the Consortium been

barred by the [Central/ State] Government, or any entity controlled by it, from participating in any project.

2 If the answer to 1 is yes, does the bar subsist as on the date of Application.

3 Has the Applicant/ constituent of the Consortium paid liquidated damages of more than 5% of the contract value in a contract due to delay or has been penalised due to any other reason in relation to execution of a contract, in the last three years?

6. A statement by the Applicant and each of the Members of its Consortium (where applicable) or any of their Associates disclosing material nonperformance or contractual non-compliance in past projects, contractual disputes and litigation/ arbitration in the recent past is given below (Attach extra sheets, if necessary)



ANNEXURE C – Power of Attorney for Signing of Proposal

(Refer Clause 2.1.5)

Know all men by these presents, We, (name of the firm and address of the registered office) do hereby irrevocably constitute, nominate, appoint and authorise Mr. / Ms (Name), son/daughter/wife of _____ _______ and presently residing at ____, who is [presently employed with us/ the Lead Member of our Consortium and holding the position of _____ ___________], as our true and lawful attorney (hereinafter referred to as the “Attorney”) to do in our name and on our behalf, all such acts, deeds and things as are necessary or required in connection with or incidental to submission of our bid for the ***** Project proposed or being developed by the ***** (the “Government”) including but not limited to signing and submission of all applications, bids and other documents and writings, participate in bidders' and other conferences and providing information / responses to the Government, representing us in all matters before the Government, signing and execution of all contracts including the Concession Agreement and undertakings consequent to acceptance of our bid, and generally dealing with the Government in all matters in connection with or relating to or arising out of our bid for the said Project and/or upon award thereof to us and/or till the entering into of the Concession Agreement with the Government or any entity representing the Government.

AND we hereby agree to ratify and confirm and do hereby ratify and confirm all acts, deeds and things lawfully done or caused to be done by our said Attorney pursuant to and in exercise of the powers conferred by this Power of Attorney and that all acts, deeds and things done by our said Attorney in exercise of the powers hereby conferred shall and shall always be deemed to have been done by us.

IN WITNESS WHEREOF WE, _ _______ ________, THE ABOVE NAMED PRINCIPAL HAVE EXECUTED THIS POWER OF ATTORNEY ON THIS DAY OF ______, 20**.

For_ _______ ________

(Signature)

Witnesses:

(Name, Title and Address)

1.

2.

Accepted [Notarised]



(Signature)

(Name, Title and Address of the Attorney)

Notes:

- The mode of execution of the Power of Attorney should be in accordance with the procedure,if any, laid down by the applicable law and the charter documents of the executant(s) and when it is so required, the same should be under common seal affixed in accordance with the required procedure.

- Also, wherever required, the Bidder should submit for verification the extract of the charter documents and documents such as a resolution/power of attorney in favour of the person executing this Power of Attorney for the delegation of power hereunder on behalf of the Bidder.

For a Power of Attorney executed and issued overseas, the document will also have to be legalised by the Indian Embassy and notarised in the jurisdiction where the Power of Attorney is being issued.



ANNEXURE D – Power of Attorney for Lead Member of Consortium

(Refer Clause 2.1.5)

Whereas the Department of Health & Family Welfare, Government of Himachal Pradesh (“the Government”) jointly with Society for Management of Medical and other Emergencies (the “Concessioning Authority”) has invited bids from the interested Bidders for the ***** Project (“the Project”). Whereas, ___________, and (collectively the “Consortium”) being Members of the Consortium are interested in bidding for the Project in accordance with the terms and conditions of the Request for Proposal and other connected documents in respect of the Project, and

Whereas, it is necessary for the Members of the Consortium to designate one of them as the Lead Member with all necessary power and authority to do for and on behalf of the Consortium, all acts, deeds and things as may be necessary in connection with the Consortium’s bid for the Project and its execution.

NOW THEREFORE KNOW ALL MEN BY THESE PRESENTS

We, __ having our registered office at _______, M/s. ___, having our registered office at _ _______, and M/s. ______, having our registered office at ____________,[the respective names and addresses of the registered office] (hereinafter collectively referred to as the “Principals”) do hereby irrevocably designate, nominate, constitute, appoint and authorise M/s ________, having its registered office at ___, being one of the Members of the Consortium, as the Lead Member and true and lawful attorney of the Consortium (hereinafter referred to as the “Attorney”) and hereby irrevocably authorise the Attorney (with power to sub-delegate) to conduct all business for and on behalf of the Consortium and any one of us during the bidding process and, in the event the Consortium is awarded the Concession/ Contract, during the execution of the Project, and in this regard, to do on our behalf and on behalf of the Consortium, all or any of such acts, deeds or things as are necessary or required or incidental to the submission of its bid for the Project, including but not limited to signing and submission of all applications, bids and other documents and writings, participate in bidders’ and other conferences, respond to queries, submit information/ documents, sign and execute contracts and undertakings consequent to acceptance of the bid of the Consortium and generally to represent the Consortium in all its dealings with the Government, and/ or any other Government Agency or any person, in all matters in connection with or relating to or arising out of the Consortium’s bid for the Project and/ or upon award thereof till the Concession Agreement is entered into with the Government and Concessioning Authority.

AND hereby agree to ratify and confirm and do hereby ratify and confirm all acts, deeds and things lawfully done or caused to be done by our said Attorney pursuant to and in exercise of the powers conferred by this Power of Attorney and that all acts, deeds and things done by our said Attorney in exercise of the powers hereby conferred shall and shall always be deemed to have been done by us/ Consortium.

IN WITNESS WHEREOF WE THE PRINCIPALS ABOVE NAMED HAVE EXECUTED THIS POWER OF ATTORNEY ON THIS DAY OF 20**.

For _______ _

(Name & Title)

For _______ _



(Name & Title)

For _______ _

(Name & Title)

Witnesses:

1.

2.

(Executants)

(To be executed by all the Members of the Consortium)

Notes:

- The mode of execution of the Power of Attorney should be in accordance with the procedure, if any, laid down by the applicable law and the charter documents of the executant(s) and when it is so required, the same should be under common seal affixed in accordance with the required procedure.

- Also, wherever required, the Bidder should submit for verification the extract of the charter documents and documents such as a resolution/ power of attorney in favour of the person executing this Power of Attorney for the delegation of power hereunder on behalf of the Bidder.

For a Power of Attorney executed and issued overseas, the document will also have to be legalised by the Indian Embassy and notarised in the jurisdiction where the Power of Attorney is being issued.



ANNEXURE E – Format for Bid Security (Bank Guarantee)

(Refer Clauses 2.1.8 and 2.21.1)

B.G. No. Dated:

1. In consideration of you, *****, having its office at *****, (hereinafter referred to as the “Concessioning Authority”, which expression shall unless it be repugnant to the subject or context thereof include its, successors and assigns) having agreed to receive the Bid of _________ [a Company registered under provision of the Companies Act, 1956/a society registered under the provisions of _____/a registered Public Trust] and having its registered office at _ [and acting on behalf of its Consortium] (hereinafter referred to as the “Bidder” which expression shall unless it be repugnant to the subject or context thereof include its/their executors administrators, successors and assigns), for the Operation, and maintenance of Ambulances under National Ambulance Service in Himachal Pradesh on PPP Basis (hereinafter referred to as “the Project”) pursuant to the RFP Document dated ***** issued in respect of the Project and other related documents (hereinafter collectively referred to as “Bidding Documents”), we [Name of the Bank] having our registered office at ____ _ and one of its branches at _ _______ (hereinafter referred to as the “Bank”), at the request of the Bidder, do hereby in terms of Clause 2.1.8 read with Clause 2.1.9 of the RFP Document, irrevocably, unconditionally and without reservation guarantee the due and faithful fulfilment and compliance of the terms and conditions of the Bidding Documents (including the RFP Document) by the said Bidder and unconditionally and irrevocably undertake to pay forthwith to the Concessioning Authority an amount of Rs. ***** (Rupees ***** only) as bid security (hereinafter referred to as the “Bid Security”) as our primary obligation without any demur, reservation, recourse, contest or protest and without reference to the Bidder if the Bidder shall fail to fulfil or comply with all or any of the terms and conditions contained in the said Bidding Documents.

2. Any such written demand made by the Government stating that the Bidder is in default of the due and faithful fulfilment and compliance with the terms and conditions contained in the Bidding Documents shall be final, conclusive and binding on the Bank.

3. We, the Bank, do hereby unconditionally undertake to pay the amounts due and payable under this Guarantee without any demur, reservation, recourse, contest or protest and without any reference to the Bidder or any other person and irrespective of whether the claim of the Government is disputed by the Bidder or not merely on the first demand from the Government stating that the amount claimed is due to the Concessioning Authority by reason of failure of the Bidder to fulfil and comply with the terms and conditions contained in the Bidding Documents including failure of the said Bidder to keep its Bid open during the Bid validity period as setforth in the said Bidding Documents for any reason whatsoever. Any such demand made on the Bank shall be conclusive as regards amount due and payable by the Bank under this Guarantee. However, our liability under this Guarantee shall be restricted to an amount not exceeding Rs. ***** (Rupees ***** only).

4. This Guarantee shall be irrevocable and remain in full force for a period of 180 (one hundred and eighty) days from the Bid Due Date inclusive of a claim period



of 60 (sixty) days or for such extended period as may be mutually agreed between the Concessioning Authority and the Bidder, and agreed to by the Bank, and shall continue to be enforceable till all amounts under this Guarantee have been paid.

5. We, the Bank, further agree that the Concessioning Authority shall be the sole judge to decide as to whether the Bidder is in default of due and faithful fulfilment and compliance with the terms and conditions contained in the Bidding Documents including, inter alia, the failure of the Bidder to keep its Bid open during the Bid validity period set forth in the said Bidding Documents, and the decision of the Concessioning Authority that the Bidder is in default as aforesaid shall be final and binding on us, notwithstanding any differences between the Concessioning Authority/ Government and the Bidder or any dispute pending before any Court, Tribunal, Arbitrator or any other Authority.

6. The Guarantee shall not be affected by any change in the constitution or winding up of the Bidder or the Bank or any absorption, merger or amalgamation of the Bidder or the Bank with any other person.

7. In order to give full effect to this Guarantee, the Concessioning Authority shall be entitled to treat the Bank as the principal debtor. The Concessioning Authority shall have the fullest liberty without affecting in any way the liability of the Bank under this Guarantee from time to time to vary any of the terms and conditions contained in the said Bidding Documents or to extend time for submission of the Bids or the Bid validity period or the period for conveying acceptance of Letter of Award by the Bidder or the period for fulfilment and compliance with all or any of the terms and conditions contained in the said Bidding Documents by the said Bidder or to postpone for any time and from time to time any of the powers exercisable by it against the said Bidder and either to enforce or forbear from enforcing any of the terms and conditions contained in the said Bidding Documents or the securities available to the Concessioning Authority, and the Bank shall not be released from its liability under these presents by any exercise by the Concessioning Authority of the liberty with reference to the matters aforesaid or by reason of time being given to the said Bidder or any other forbearance, act or omission on the part of the Concessioning Authority or any indulgence by the Concessioning Authority to the said Bidder or by any change in the constitution of the Concessioning Authority or its absorption, merger or amalgamation with any other person or any other matter or thing whatsoever which under the law relating to sureties would but for this provision have the effect of releasing the Bank from its such liability.

8. Any notice by way of request, demand or otherwise hereunder shall be sufficiently given or made if addressed to the Bank and sent by courier or by registered mail to the Bank at the address set forth herein.

9. We undertake to make the payment on receipt of your notice of claim on us addressed to [name of Bank along with branch address] and delivered at our above branch who shall be deemed to have been duly authorised to receive the said notice of claim.

10. It shall not be necessary for the Concessioning Authority to proceed against the said Bidder before proceeding against the Bank and the guarantee herein contained shall be enforceable against the Bank, notwithstanding any other security which the Concessioning Authority may have obtained from the said Bidder or any other person and which shall, at the time when proceedings are taken against the Bank hereunder, be outstanding or unrealised.



11. We, the Bank, further undertake not to revoke this Guarantee during its currency except with the previous express consent of the Concessioning Authority in writing.

12. The Bank declares that it has power to issue this Guarantee and discharge the obligations contemplated herein, the undersigned is duly authorised and has full power to execute this Guarantee for and on behalf of the Bank.

Signed and Delivered by _ _______ Bank

By the hand of Mr./Ms ___ _____, its ________ and authorised official.

(Signature of the Authorised Signatory)

(Official Seal)



ANNEXURE F – Joint Bidding Agreement

(Refer Clause 2.2.2 (e))

(To be executed o n Stamp paper of appropriate value)

THIS JOINT BIDDING AGREEMENT is entered into on this the ………… day of ………… 20…

AMONGST

1. {………… Limited, a company/society/trust incorporated/registered under the ……… } and having its registered office at ………… (hereinafter referred to as the “First Part” which expression shall, unless repugnant to the context include its successors and permitted assigns)

AND

2. {………… Limited, a company/society/trust incorporated/registered under the ……… } and having its registered office at ………… (hereinafter referred to as the “Second Part” which expression shall, unless repugnant to the context include its successors and permitted assigns)

The above mentioned parties of the FIRST and SECOND PART are collectively

referred to as the “Parties” and each is individually referred to as a “Party”

WHEREAS,

(A) The Government of Himachal Pradesh represented by Department of Health & Family Welfare (hereinafter referred to as the “Government” which expression shall, unless repugnant to the context or meaning thereof, include its administrators, successors and assigns), alongwith the Society for Management of Medical and other Emergencies (hereinafter referred to as the “Concessioning Authority”), has invited bids (the Bids”) by its Request for Proposal No. ………… dated …………(the “RFP”) for selection of bidders for Operation, and maintenance of Ambulances under National Ambulance Service in Himachal Pradesh (the “Project”) through public private partnership.

(B) The Parties are interested in jointly bidding for the Project as members of a Consortium and in accordance with the terms and conditions of the RFP document and other bid documents in respect of the Project, and

(C) It is a necessary condition under the RFP document that the members of the Consortium shall enter into a Joint Bidding Agreement and furnish a copy thereof with the Application.

NOW IT IS HEREBY AGREED as follows:

1. Definitions and Interpretations

In this Agreement, the capitalised terms shall, unless the context otherwise

requires, have the meaning ascribed thereto under the RFP.

2. Consortium

2.1 The Parties do hereby irrevocably constitute a consortium (the “Consortium”) for the purposes of jointly participating in the Bidding Process for the Project.

2.2 The Parties hereby undertake to participate in the Bidding Process only through this Consortium and not individually and/ or through any other consortium



constituted for this Project, either directly or indirectly or through any of their Associates.

3. Covenants

The Parties hereby undertake that in the event the Consortium is declared the

selected Bidder and awarded the Project, it shall incorporate a special purpose

vehicle (the “SPV”) under the Indian Companies Act 1956 for entering into a

Concession Agreement with the Government & Concessioning Authority and for

performing all its obligations as the Concessionaire in terms of the Concession

Agreement for the Project.

4. Role of the Parties

The Parties hereby undertake to perform the roles and responsibilities as

described below:

(a) Party of the First Part shall be the Lead member of the Consortium and shall have the power of attorney from all Parties for conducting all business for and on behalf of the Consortium during the Bidding Process and until the Appointed Date under the Concession Agreement when all the obligations of the SPV shall become effective;

(b) Party of the Second Part shall be {the Technical/Financial Member of the Consortium;}

5. Joint and Several Liability

The Parties do hereby undertake to be jointly and severally responsible for all

obligations and liabilities relating to the Project and in accordance with the terms

of the RFP and the Concession Agreement, till the Termination of the Concession

Agreement and in accordance with the Concession Agreement.

6. Shareholding in the SPV

6.1 The Parties agree that the proportion of shareholding among the Parties in the SPV shall be as follows:

First Party:

Second Party:

6.2 The Parties undertake that a minimum of 51% (fifty one per cent) of the subscribed and paid up equity share capital of the SPV shall, at all times till the end of the Concession Period,, be held by the Party of the First Part whose experience has been reckoned for the purposes of fulfilling the Technical Capacity in terms of the RFP.

6.3 The Parties undertake that a minimum of 26% (twenty six per cent) of the subscribed and paid up equity share capital of the SPV shall, at all times till the end of the Concession Period,, be held by the Party of the Second Part whose experience or Turnover has been reckoned for the purposes of fulfilling the Minimum Eligibility Criteria in terms of the RFP.

6.5 The Parties undertake that they shall comply with all equity lock-in requirements set forth in the Concession Agreement.

7. Representation of the Parties



Each Party represents to the other Parties as of the date of this Agreement that:

(a) Such Party is duly organised, validly existing and in good standing under the laws of its incorporation and has all requisite power and Government/ Concessioning Authority to enter into this Agreement;

(b) The execution, delivery and performance by such Party of this Agreement has been authorised by all necessary and appropriate corporate or governmental action and a copy of the extract of the charter documents and board resolution/ power of attorney in favour of the person executing this Agreement for the delegation of power and Government/ Concessioning Authority to execute this Agreement on behalf of the Consortium Member is annexed to this Agreement, and will not, to the best of its knowledge:

(i) require any consent or approval not already obtained;

(ii) violate any Applicable Law presently in effect and having applicability to it;

(iii) violate the memorandum and articles of association, by-laws or other applicable organisational documents thereof;

(iv) violate any clearance, permit, concession, grant, license or other governmental authorisation, approval, judgement, order or decree or any mortgage agreement, indenture or any other instrument to which such Party is a party or by which such Party or any of its properties or assets are bound or that is otherwise applicable to such Party; or

(v) create or impose any liens, mortgages, pledges, claims, security interests, charges or Encumbrances or obligations to create a lien, charge, pledge, security interest, encumbrances or mortgage in or on the property of such Party, except for encumbrances that would not, individually or in the aggregate, have a material adverse effect on the financial condition or prospects or business of such Party so as to prevent such Party from fulfilling its obligations under this Agreement;

(c) this Agreement is the legal and binding obligation of such Party, enforceable in accordance with its terms against it; and

(d) there is no litigation pending or, to the best of such Party's knowledge, threatened to which it or any of its Affiliates is a party that presently affects or which would have a material adverse effect on the financial condition or prospects or business of such Party in the fulfillment of its obligations under this Agreement.

8. Termination

This Agreement shall be effective from the date hereof and shall continue in full

force and effect until the Financial Close of the Project is achieved under and in

accordance with the Concession Agreement, in case the Project is awarded to the

Consortium. However, in case the Consortium is either not prequalified for the

Project or does not get selected for award of the Project, the Agreement will

stand terminated in case the Applicant is not pre-qualified or upon return of the

Bid Security by the Concessioning Authority to the Bidder, as the case may be.

9. Miscellaneous



9.1 This Joint Bidding Agreement shall be governed by laws of {India}.

9.2 The Parties acknowledge and accept that this Agreement shall not be amended by the Parties without the prior written consent of the Government/ Concessioning Authority.

IN WITNESS WHEREOF THE PARTIES ABOVE NAMED HAVE EXECUTED AND DELIVERED THIS AGREEMENT AS OF THE DATE FIRST ABOVE WRITTEN.

SIGNED, SEALED AND DELIVERED SIGNED, SEALED AND DELIVERED

For and on behalf of For and on behalf of

LEAD MEMBER by: SECOND PART

(Signature) (Signature)

(Name) (Name)

(Designation) (Designation)

(Address) (Address)



THIRD PART FOURTH PART


(Name) (Name)


(Address) (Address)



FIFTH PART SIX PART


(Name) (Name)


(Address) (Address)

In the presence of:

1. 2.

Notes:

1. The mode of the execution of the Joint Bidding Agreement should be in accordance with the procedure, if any, laid down by the Applicable Law and the charter documents of the executant(s) and when it is so required, the same should be under common seal affixed in accordance with the required procedure.



2. Each Joint Bidding Agreement should attach a copy of the extract of the charter documents and documents such as resolution / power of attorney in favour of the person executing this Agreement for the delegation of power and authority to execute this Agreement on behalf of the Consortium Member.

3. For a Joint Bidding Agreement executed and issued overseas, the document shall be legalised by the Indian Embassy and notarized in the jurisdiction where the Power of Attorney has been executed.



ANNEXURE G – Technical Capacity of Bidder

(Refer to Clause 2.3.1 A of the Instructions to Bidders)

Applicant type #

Member Code*

Country/State of

Operation

Number of Ambulances /MMUs being

operated@

Features

(Answer Yes or No##)

Single Call Centre

GIS Integratio

n

GPS Tracking

of Ambulanc

es

Single entity Applicant

A

B

C

D

Consortium Member 1

1a

1b

1c

1d

Consortium Member 2

2a

2b

2c

2d @ Provide details of only those projects that have been undertaken by the

Applicant under its own name and/ or by an Associate specified in Clause 2.3

# An Applicant consisting of a single entity should fill in details as per the row titled Single entity Applicant and ignore the rows titled Consortium Member. In case of a Consortium, the row titled Single entity Applicant may be ignored. In case credit is claimed for an Associate, necessary evidence to establish the relationship of the Applicant with such Associate, in terms of Clause 2.2.9, shall be provided.

* Member Code shall indicate NA for Not Applicable in case of a single entity Applicant. For other Members, the following abbreviations are suggested viz. LM means Lead Member, TM means Technical Member, FM means Financial Member, OMM means Operation & Maintenance Member, OM means Other Member.

## Provide Documentary Evidence



ANNEXURE H – Financial Capacity of Bidder

(Refer to Clause 2.3.1 B of the Instructions to Bidders)

(In Rs. Crore)

Bidder type1 Turnover Average Turnover

(1)

Year 1

(2)

Year 2

(3)

Year 3

(4)

Single entity

Bidder

Consortium

Member 1

Consortium

Member 2

Name & address of Bidder’s Bankers:

Instructions:

1. The Bidder/ its constituent Consortium Members shall attach copies of the balance sheets, financial statements and Annual Reports for 3 (Three) years preceding the Application Due Date. The financial statements shall:

a. reflect the financial situation of the Bidder or Consortium Members and its/ their Associates where the Bidder is relying on its Associate’s financials;

b. be audited by a statutory auditor;

c. be complete, including all notes to the financial statements; and

d. correspond to accounting periods already completed and audited (no statements for partial periods shall be requested or accepted).

2. Year 1 will be the latest completed financial year, preceding the bidding. Year 2 shall be the year immediately preceding Year 1 and so on.

3. The Bidder shall also provide the name and address of the Bankers to the Bidder.

1 An Applicant consisting of a single entity should fill in details as per the row titled Single entity Applicant and

ignore the rows titled Consortium Members. In case of a Consortium, row titled Single entity Applicant may be ignored.



4. Should be accompanied by a certificate from a Chartered Accountant/statutory auditor clearly describing the method employed for calculating Turnover



ANNEXURE I – Proposal Checklist

S. No. Item Checked by Bidder

Checked by Government

1 Letter of Application (Appendix – I - ANNEXURE A);

2 General Information of Bidder (Appendix – I - ANNEXURE B)

3 Power of Attorney for signing of Bid in the prescribed format (Appendix – I - ANNEXURE C);

4 If applicable, the Power of Attorney for Lead Member of Consortium in the prescribed format (Appendix – I - ANNEXURE D);

5 Bid Security in the prescribed format (Appendix – I - ANNEXURE E);

6 Joint Bidding Agreement (in case of Consortium) (Appendix – I - ANNEXURE F);

7 Technical Capacity of the Bidder (Appendix – I - ANNEXURE G);

8 Financial Capacity of the Bidder (Appendix – I - ANNEXURE H);

9 A copy of the Concession Agreement with each page initialled by the person signing the Bid in pursuance of the Power of Attorney

10 Document Fee of Rs. 20,000 (Rupees Twenty thousand) (if not already submitted) OR Document Fee Receipt issued by Government (if Document Fee already submitted)



APPENDIX – II – Format for Financial Proposal

Financial Proposal

(Refer Clauses 2.1.5 and 2.15)

Dated:

To


Sub: Bid for Operation and Maintenance of Ambulances under National Ambulance Service in Himachal Pradesh under Public Private Partnership (PPP) basis

Dear Sir,

1. With reference to your RFP document dated *****, I/we, having examined the Bidding Documents and understood their contents, hereby submit my/our Bid for the aforesaid Project. The Bid is unconditional and unqualified.

2. I/We hereby submit our Bid and require a Per Dispatch Fee of Rs. (Rupees only) for undertaking the aforesaid Project in accordance with the Bidding Documents and the Concession Agreement.

3. I/We agree to keep this offer valid for 180 (one hundred and eighty) days from the Bid Due Date specified in the RFP.

4. I/We agree and undertake to abide by all the terms and conditions of the RFP document.

In witness thereof, I/we submit this Bid under and in accordance with the terms of the RFP document.

Yours faithfully, Date: (Signature of the Authorised signatory)

Place: (Name and designation of the of the Authorised signatory)

Name and seal of Bidder/Lead Firm

Department of Health & Family Welfare, Government of HP Request for Proposal – Bid Document Volume-II: Draft Concession Agreement

Operation and Maintenance of Ambulances under NAS on PPP mode Page-1

Draft Concession Agreement



CONCESSION AGREEMENT

THIS AGREEMENT is entered into on this the .................. day of ................, 2015

AMONGST

1 The Society for Management of Medical and Other Emergencies, a society formed by the Government of Himachal Pradesh to provide Emergency Medical Response Services in the State of Himachal Pradesh, represented by its Chairman, and having its principal offices at Shimla (hereinafter referred to as the “Concessioning Authority” which expression shall, unless repugnant to the context or meaning thereof, include its administrators, successors and assigns) of the First Part;

AND

2 ----------------------------------------------, a _________ incorporated under the provisions of the _____________ and having its registered office at –---------------------------, (hereinafter referred to as the “Concessionaire” which expression shall, unless repugnant to the context or meaning thereof, include its successors and permitted assigns and substitutes) of the Second Part;

AND

3 Department of Health and Family Welfare, Government of Himachal Pradesh and having its principal offices at Shimla, (hereinafter referred to as the “Government” which expression shall, unless repugnant to the context or meaning thereof, include its administrators, successors and assigns) of Third Part;

WHEREAS:

(A) The Government had resolved to commit towards the development of a comprehensive medical response system to citizens within, or passing though its jurisdiction, and / or outside its jurisdiction pursuant to any mutual or automatic aid agreement with other government agencies.

(B) As part of this endeavour, the Government and the Concessioning Authority has total of 196 (One Hundred & Ninety Six) ambulances under National Ambulance Service (NAS) in order to provide free transport to persons requiring immediate medical care. In lieu of this, the Government has assigned the task of providing the Ambulance Services to the Concessioning Authority. The Concessioning Authority is further authorised by law to enter into contracts and agreements affecting the affairs of the Concessioning Authority.

(C) The Government had accordingly invited bids by its Notice dated -------, 2015 (the “Tender Notice”) for selection of Concessionaire for operating and maintaining the Ambulances under National Ambulance Service (NAS) in Himachal Pradesh under Public Private Partnership (PPP) mode.

(D) The Government had prescribed the technical and commercial terms and conditions, and invited bids from interested parties for undertaking the Project.

(E) After evaluation of the technical and financial bids received, the Government, alongwith the Concessioning Authority, had accepted the bid of --------------------- (the “Successful Bidder”) and issued its letter of acceptance No.---------- dated --/--/2015 (hereinafter called the “LOA”) to the Successful Bidder requiring, inter alia, the execution of this Concession Agreement within 60 (sixty) days of the date of issue thereof.

(F) The Successful Bidder has since promoted and incorporated the Concessionaire as a limited liability company under the Companies Act 1956, and has requested the Concessioning Authority/ Government to accept the Concessionaire as the entity which shall undertake and perform the obligations and exercise the rights of the Successful Bidder under the LOA, including the obligation to enter into this Concession Agreement pursuant to the LOA for executing the Project.

(G) By its letter dated --/--/2015, the Concessionaire has also joined in the said request of the Successful Bidder to the Government to accept it as the entity



which shall undertake and perform the obligations and exercise the rights of the Successful Bidder including the obligation to enter into this Concession Agreement pursuant to the LOA. The Concessionaire has further represented to the effect that it has been promoted by the Successful Bidder for the purposes hereof.

(H) The Government has agreed to the said request of the Consortium and the Concessionaire, and has accordingly agreed for the Concessioning Authority to enter into this Concession Agreement with the Concessionaire for execution of the Project on PPP basis, subject to and on the terms and conditions set forth hereinafter.

(I) The role of the Government, being a confirming party, shall be the overall review and monitoring of the Project and shall supplement its role, wherever applicable. The Government reserves the right to intervene in the Project as per the provisions of this Agreement. The Government hereby agrees to serve as a guarantor towards the roles and obligations of the Concessioning Authority as detailed out in this Concession Agreement.

NOW THEREFORE in consideration of the foregoing and the respective covenants and agreements set forth in this Concession Agreement, the sufficiency and adequacy of which is hereby acknowledged, and intending to be legally bound hereby, the Parties agree as follows:



ARTICLE 1

DEFINITIONS AND INTERPRETATION

1.1 Definitions

The words and expressions beginning with capital letters and defined in this Agreement (including those in Article 27) shall, unless the context otherwise requires, have the meaning ascribed thereto herein, and the words and expressions defined in the Schedules and used therein shall have the meaning ascribed thereto in the Schedules.

1.2 Interpretation

1.2.1 In this Agreement, unless the context otherwise requires,

(a) references to any legislation or any provision thereof shall include amendment or re-enactment or consolidation of such legislation or any provision thereof so far as such amendment or re-enactment or consolidation applies or is capable of applying to any transaction entered into hereunder;

(b) references to laws of India or Indian law or regulation having the force of law shall include the laws, acts, ordinances, rules, regulations, bye laws or notifications which have the force of law in the territory of India and as from time to time may be amended, modified, supplemented, extended or re-enacted;

(c) references to a “person” and words denoting a natural person shall be construed as a reference to any individual, firm, company, corporation, society, trust, government, state or agency of a state or any association or partnership (whether or not having separate legal personality) of two or more of the above and shall include successors and assigns;

(d) the table of contents, headings or sub-headings in this Agreement are for convenience of reference only and shall not be used in, and shall not affect, the construction or interpretation of this Agreement;

(e) the words “include” and “including” are to be construed without limitation and shall be deemed to be followed by “without limitation” or “but not limited to” whether or not they are followed by such phrases;

(f) references to “construction” include, unless the context otherwise requires, investigation, design, developing, engineering, procurement, delivery, transportation, installation, processing, fabrication, testing, commissioning and other activities incidental to the construction, and “construct” shall be construed accordingly;

(g) any reference to any period of time shall mean a reference to that according to Indian Standard Time;

(h) any reference to day shall mean a reference to a calendar day;

(i) references to a “business day” shall be construed as a reference to a day (other than a Sunday) on which banks in Shimla are generally open for business;

(j) any reference to month shall mean a reference to a calendar month as per the Georgian calendar;

(k) references to any date, period or Project Milestone shall mean and include such date, period or Project Milestone as may be extended pursuant to this Agreement;

(l) any reference to any period commencing “from” a specified day or date and “till” or “until” a specified day or date shall include both such days or dates; provided that if the last day of any period computed under this



Agreement is not a business day, then the period shall run until the end of the next business day;

(m) the words importing singular shall include plural and vice versa;

(n) references to any gender shall include the other and the neutral gender;

(o) “lakh” means a hundred thousand (1,00,000) and “crore” means ten million (10,000,000);

(p) “indebtedness” shall be construed so as to include any obligation (whether incurred as principal or surety) for the payment or repayment of money, whether present or future, actual or contingent;

(q) references to the “winding-up”, “dissolution”, “insolvency”, or “reorganisation” of a company or corporation shall be construed so as to include any equivalent or analogous proceedings under the law of the jurisdiction in which such company or corporation is incorporated or any jurisdiction in which such company or corporation carries on business including the seeking of liquidation, winding-up, reorganisation, dissolution, arrangement, protection or relief of debtors;

(r) any reference, at any time, to any agreement, deed, instrument, licence or document of any description shall be construed as reference to that agreement, deed, instrument, licence or other document as amended, varied, supplemented, modified or suspended at the time of such reference; provided that this Sub-clause shall not operate so as to increase liabilities or obligations of the Concessioning Authority hereunder or pursuant hereto in any manner whatsoever;

(s) any agreement, consent, approval, authorisation, notice, communication, information or report required under or pursuant to this Agreement from or by any Party shall be valid and effective only if it is in writing under the hand of a duly authorised representative of such Party, as the case may be, in this behalf and not otherwise;

(t) the Schedules and Recitals to this Agreement form an integral part of this Agreement and will be in full force and effect as though they were expressly set out in the body of this Agreement;

(u) references to Recitals, Articles, Clauses, Sub-clauses or Schedules in this Agreement shall, except where the context otherwise requires, mean references to Recitals, Articles, Clauses, Sub-clauses and Schedules of or to this Agreement, and references to a Paragraph shall, subject to any contrary indication, be construed as a reference to a Paragraph of this Agreement or of the Schedule in which such reference appears; and

(v) the damages payable by either Party to the other of them, as set forth in this Agreement, whether on per diem basis or otherwise, are mutually agreed genuine pre-estimated loss and damage likely to be suffered and incurred by the Party entitled to receive the same and are not by way of penalty (the “Damages”).

1.2.2 Unless expressly provided otherwise in this Agreement, any Documentation required to be provided or furnished by the Concessionaire to the Concessioning Authority shall be provided free of cost and in three copies, and if the Concessioning Authority is required to return any such Documentation with their comments and/or approval, they shall be entitled to retain two copies thereof.

1.2.3 The rule of construction, if any, that a contract should be interpreted against the parties responsible for the drafting and preparation thereof, shall not apply.

1.2.4 Any word or expression used in this Agreement shall, unless otherwise defined or construed in this Agreement, bear its ordinary English meaning and, for these purposes, the General Clauses Act 1897 shall not apply.



1.3 Measurements and arithmetic conventions

All measurements and calculations shall be in the metric system and calculations done to 2 (two) decimal places, with the third digit of 5 (five) or above being rounded up and below 5 (five) being rounded down.

1.4 Priority of agreements and errors/discrepancies

1.4.1 This agreement, and all other agreements and documents forming part of this agreement are to be taken as mutually explanatory and, unless otherwise expressly provided elsewhere in this agreement, the priority of this agreement and other documents and agreements forming part hereof shall, in the event of any conflict between them, be in the following order:

(a) this agreement; and

(b) all other agreements and documents forming part hereof;

i.e. the agreement at (a) above shall prevail over the agreements and documents at (b) above.

1.4.2 Subject to Clause 1.4.1, in case of ambiguities or discrepancies within this Agreement, the following shall apply:

(a) between two or more Clauses of this Agreement, the provisions of a specific Clause relevant to the issue under consideration shall prevail over those in other Clauses;

(b) between the Clauses of this agreement and the Schedules, the Clauses shall prevail and between Schedules and Annexes, the Schedules shall prevail;

(c) between the written description on the Drawings and the Specifications and Standards, the latter shall prevail;

(d) between the dimension scaled from the Drawing and its specific written dimension, the latter shall prevail; and

(e) between any value written in numerals and that in words, the latter shall prevail.



ARTICLE 2

SCOPE OF THE PROJECT

2.1 Scope of the Project

The scope of the Project (the “Scope of the Project”) shall mean and include, during the Concession Period:

(a) setting up of Project Facilities as per the provisions of this Agreement;

(b) operation and maintenance of the Project Facilities in accordance with the provisions of this Agreement;

(c) performance and fulfilment of all other obligations of the Concessionaire in accordance with the provisions of this Agreement and matters incidental thereto or necessary for the performance of any or all of the obligations of the Concessionaire under this Agreement; and

(d) transfer all the Project Facilities to the Concessioning Authority or the nominated agency upon Termination of this Agreement, in accordance with the provisions thereof.



ARTICLE 3

GRANT OF CONCESSION

3.1 The Concession

3.1.1 Subject to and in accordance with the provisions of this Agreement, the Applicable Laws and the Applicable Permits, the Concessioning Authority hereby grants to the Concessionaire the Concession set forth herein including the exclusive right, licence and authority during the subsistence of this Agreement to procure, operate and maintain the Project (the “Concession”) for a period of 5 (five) years commencing from the Appointed Date, and the Concessionaire hereby accepts the Concession and agrees to implement the Project subject to and in accordance with the terms and conditions set forth herein:

3.1.2 Subject to and in accordance with the provisions of this Agreement, the Concession hereby granted shall oblige or entitle (as the case may be) the Concessionaire to:

(a) set-up the Project Facilities;

(b) manage, operate and maintain the Project Facilities and regulate the use thereof by third parties;

(c) perform and fulfil all of the Concessionaire’s obligations under and in accordance with this Agreement;

(d) bear and pay all costs, expenses and charges in connection with or incidental to the performance of the obligations of the Concessionaire under this Agreement;

(e) transfer all the Project Facilities to the Concessioning Authority or its nominated agency upon Termination of this Agreement, in accordance with the provisions thereof; and

(f) not assign, transfer or sublet or create any lien or Encumbrance on this Agreement, or the Concession hereby granted or on the whole or any part of the Project Facilities nor transfer, lease or part possession thereof, save and except as expressly permitted by this Agreement.

3.1.3 Upon the expiry of the aforesaid Concession Period (and not in case of any premature Termination), the Concessioning Authority/ Government, at its sole discretion, shall have the right to retain or re-plan the existing project structure. However, the Concessioning Authority/ Government shall have the discretionary right to extend the existing Concession Period to a further period of upto 2 (two) years, subject to the satisfactory performance of the Concessionaire’s duties/ obligations as laid down in the Concession Agreement.



ARTICLE 4

CONDITIONS PRECEDENT

4.1 Conditions Precedent

4.1.1 Save and except as expressly provided in this Agreement, the respective rights and obligations of the Parties under this Agreement shall be subject to the satisfaction in full of the conditions precedent specified in this Clause 4.1 (the “Conditions Precedent”).

4.1.2 The Concessionaire may, upon fulfilling its condition precedents along with providing the O&M Performance Security to the Concessioning Authority in accordance with Article 9, at any time after 60 (sixty) days from the date of this Agreement or on an earlier day acceptable to the Government, by notice require the Concessioning Authority to satisfy any or all of the Conditions Precedent set forth in this Clause 4.1.2 within a period of 15 (fifteen) days of the notice, or such longer period not exceeding 45 (forty five) days as may be specified therein, and the conditions precedent required to be satisfied by the Concessioning Authority prior to the Appointed Date shall be deemed to have been fulfilled when the Concessioning Authority shall have:

(a) provided to the Concessionaire 196 (one hundred and ninety six) number of Ambulances and existing call centre along with allied infrastructure as per Schedule -A , on ‘as is where is’ basis

4.1.3 The Conditions Precedent required to be satisfied by the Concessionaire prior to the Appointed Date shall be deemed to have been fulfilled when the Concessionaire shall have:

(a) provided O&M Performance Security to the Concessioning Authority;

(b) work out and implement handing over plan of call centre and its IT infrastructure (software and hardware) in consultation with previous Concessionaire and Concessining Authority so as not to interrupt round the clock (24x7) services of call centre.

(c) set up existing Call Centre of minimum 24 seats, having suitable IT Infrastructure; and shall use the Base Locations (as detailed out in Schedule-B), as a base camp, for parking all the Ambulances, while not on move.

(c) executed the Financing Agreements and delivered to the Concessioning Authority 3 (three) true copies thereof, duly attested by a Director of the Concessionaire;

(d) delivered to the Concessioning Authority 3 (three) true copies of the Financial Package, duly attested by a Director of the Concessionaire;

(e) delivered to the Concessioning Authority from the Consortium Members, their respective confirmation, in original, of the correctness of their representations and warranties set forth in Sub clauses (k), (l) and (m) of clause 7.1 of this Agreement; and

(f) delivered to the Concessioning Authority a legal opinion from the legal counsel of the Concessionaire with respect to the Concessioning Authority of the Concessionaire to enter into this Agreement and the enforceability of the provisions thereof:

Provided that upon request in writing by the Concessionaire, the Concessioning Authority may, in its discretion, waive any of the Conditions Precedent set forth in this Clause 4.1.3.

4.1.4 Each Party shall make all reasonable endeavours to satisfy the Conditions Precedent within the time stipulated and shall provide the other Party with such reasonable cooperation as may be required to assist that Party in satisfying the Conditions Precedent for which that Party is responsible.



4.1.5 The Parties shall notify each other in writing at least once a week on the progress made in satisfying the Conditions Precedent. Each Party shall promptly inform the other Party when any Condition Precedent for which it is responsible has been satisfied.

4.2 Damages for delay by the Government

In the event that (i) the Concessioning Authority does not procure fulfilment of any or all of the Conditions Precedent set forth in Clause 4.1.2 within the period specified in respect thereof, and (ii) the delay has not occurred as a result of breach of this Agreement by the Concessionaire or due to Force Majeure, the Concessioning Authority shall pay to the Concessionaire Damages in an amount calculated at the rate of 0.1% (zero point one per cent) of the O&M Performance Security for each day’s delay until the fulfilment of such Conditions Precedent, subject to a maximum of 20% (twenty percent) of the O&M Performance Security.



ARTICLE 5

OBLIGATIONS OF THE CONCESSIONAIRE

5.1 Obligations of the Concessionaire

5.1.1 Subject to and on the terms and conditions of this Agreement, the Concessionaire shall at its cost and expense procure finance for and undertake the operation and maintenance of the Project Facilities and observe, fulfil, comply with and perform all its obligations set out in this Agreement or arising hereunder.

5.1.2 The Concessionaire shall comply with all Applicable Laws and Applicable Permits (including renewals as required) in the performance of its obligations under this Agreement.

5.1.3 Subject to Clauses 5.1.1 and 5.1.2, the Concessionaire shall discharge its obligations in accordance with Good Industry Practice and as a reasonable and prudent person.

5.1.4 The Concessionaire shall, at its own cost and expense, in addition to and not in derogation of its obligations elsewhere set out in this Agreement:

(a) make, or cause to be made, necessary applications to the relevant Government Instrumentalities with such particulars and details, as may be required for obtaining all Applicable Permits and obtain and keep in force and effect such Applicable Permits in conformity with the Applicable Laws;

(b) procure, as required, the appropriate proprietary rights, licences, agreements and permissions for materials, methods, processes and systems used or incorporated in the Project Facilities;

(c) operate and maintain Project Facilities as per Performance Parameters defined in Schedule-C and D ;

(d) perform and fulfil its obligations under the Financing Agreements;

(e) make reasonable efforts to maintain harmony and good industrial relations among the personnel employed by it or its Contractors in connection with the performance of its obligations under this Agreement;

(f) ensure and procure that its Contractors comply with all Applicable Permits and Applicable Laws in the performance by them of any of the Concessionaire’s obligations under this Agreement;

(g) not do or omit to do any act, deed or thing which may in any manner be violative of any of the provisions of this Agreement;

(h) support, cooperate with and facilitate the Concessioning Authority in the implementation and operation of the Project in accordance with the provisions of this Agreement; and

(i) transfer the Project Facilities to the Concessioning Authority or its nominated agency upon Termination of this Agreement, in accordance with the provisions thereof.

5.2 Obligations relating to Project Agreements

5.2.1 It is expressly agreed that the Concessionaire shall, at all times, be responsible and liable for all its obligations under this Agreement notwithstanding anything contained in the Project Agreements or any other agreement, and no default under any Project Agreement or agreement shall excuse the Concessionaire from its obligations or liability hereunder.

5.2.2 The Concessionaire shall submit to the Concessioning Authority the drafts of all Project Agreements or any amendments or replacements thereto for its review and comments, and the Concessioning Authority shall have the right but not the obligation to undertake such review and provide its comments, if any, to the Concessionaire within 15 (fifteen) days of the receipt of such drafts. Within 7



(seven) days of execution of any Project Agreement or amendment thereto, the Concessionaire shall submit to the Concessioning Authority a true copy thereof, duly attested by a Director of the Concessionaire, for its record. For the avoidance of doubt, it is agreed that the review and comments hereunder shall be limited to ensuring compliance with the terms of this Agreement. It is further agreed that no review and/or observation of the Concessioning Authority and/or its failure to review and/or convey its observations on any document shall relieve the Concessionaire of its obligations and liabilities under this Agreement in any manner nor shall the Concessioning Authority be liable for the same in any manner whatsoever.

5.2.3 The Concessionaire shall not make any replacement or amendments to any of the Financing Agreements without the prior written consent of the Concessioning Authority if such replacement or amendment has, or may have, the effect of imposing or increasing any financial liability or obligation on the Concessioning Authority, and in the event that any replacement or amendment is made without such consent, the Concessionaire shall not enforce such replacement or amendment nor permit enforcement thereof against the Concessioning Authority. For the avoidance of doubt, the Concessioning Authority acknowledges and agrees that it shall not unreasonably withhold its consent for restructuring or rescheduling of the Debt Due.

5.2.4 The Concessionaire shall procure that each of the Project Agreements contains provisions that entitle the Concessioning Authority to step into such agreement, in its sole discretion, in substitution of the Concessionaire in the event of Termination or Suspension.

5.2.5 Notwithstanding anything to the contrary contained in this Agreement, the Concessionaire agrees and acknowledges that selection or replacement of an O&M Contractor and execution of the O&M Contract shall be subject to the prior approval of the Concessioning Authority from national security and public interest perspective, the decision of the Concessioning Authority in this behalf being final, conclusive and binding on the Concessionaire, and undertakes that it shall not give effect to any such selection or contract without prior approval of the Government. For the avoidance of doubt, it is expressly agreed that approval of the Concessioning Authority hereunder shall be limited to national security and public interest perspective, and the Concessioning Authority shall endeavour to convey its decision thereon expeditiously. It is also agreed that the Concessioning Authority shall not be liable in any manner on account of grant or otherwise of such approval and that such approval or denial thereof shall not in any manner absolve the Concessionaire or its Contractors from any liability or obligation under this Agreement.

5.3 Obligations relating to Change in Ownership

5.3.1 The Concessionaire shall not undertake or permit any Change in Ownership, except with the prior approval of the Concessioning Authority. A Change of Ownership shall be subject to prior approval of the Concessioning Authority from national security and public interest perspective, the decision of the Concessioning Authority in this behalf being final, conclusive and binding on the Concessionaire, and undertakes that it shall not give effect to any such acquisition of Equity or control of the Board of Directors of the Concessionaire without such prior approval of the Concessioning Authority. For the avoidance of doubt, it is expressly agreed that approval of the Concessioning Authority hereunder shall be limited to national security and public interest perspective, and the Concessioning Authority shall endeavour to convey its decision thereon expeditiously. It is also agreed that the Concessioning Authority shall not be liable in any manner on account of grant or otherwise of such approval and that such approval or denial thereof shall not in any manner absolve the Concessionaire from any liability or obligation under this Agreement.

For the purposes of this Clause 5.3.1, the expression “acquirer”, “control” and “person acting in concert” shall have the meaning ascribed thereto in the Securities and Exchange Board of India (Substantial Acquisition of Shares and Takeover) Regulations, 1997 or any statutory re-enactment thereof as in force as on the date of acquisition of Equity, or the control of the Board of Directors, as the case may be, of the Concessionaire;



5.4 Employment of foreign nationals

The Concessionaire acknowledges, agrees and undertakes that employment of foreign personnel by the Concessionaire and/or its contractors and their sub-contractors shall be subject to grant of requisite regulatory permits and approvals including employment/residential visas and work permits, if any required, and the obligation to apply for and obtain the same shall and will always be of the Concessionaire and, notwithstanding anything to the contrary contained in this Agreement, refusal of or inability to obtain any such permits and approvals by the Concessionaire or any of its contractors or sub-contractors shall not constitute Force Majeure Event, and shall not in any manner excuse the Concessionaire from the performance and discharge of its obligations and liabilities under this Agreement.

5.5 Employment of trained personnel

The Concessionaire shall will all applicable labour laws. The Concessionaire shall ensure that the personnel engaged by it in the performance of its obligations under this Agreement are at all times properly trained for their respective functions. The Concessionaire shall source 70% of employees from Himachali bonafide residents. The minimum number of personnel to be employed on various positions alongwith qualification and minimum training standards shall be as set forth in Schedule E of this Agreement.

5.6 Sole purpose of the Concessionaire

The Concessionaire, in case of having been set up as Special Purpose Vehicle (SPV) for the sole purpose of exercising the rights and observing and performing its obligations and liabilities under this Agreement, the Concessionaire or any of its subsidiaries shall not, except with the previous written consent of the Concessioning Authority, be or become directly or indirectly engaged, concerned or interested in any business other than as envisaged herein.



ARTICLE 6

OBLIGATIONS OF THE CONCESSIONING AUTHORITY

6.1 Obligations of the Concessioning Authority

6.1.1 The Concessioning Authority shall, at its own cost and expense undertake, comply with and perform all its obligations set out in this Agreement or arising hereunder.

6.1.2 The Concessioning Authority agrees to provide support to the Concessionaire and undertakes to observe, comply with and perform, subject to and in accordance with the provisions of this Agreement and the Applicable Laws, the following:

(a) upon written request from the Concessionaire, and subject to the Concessionaire complying with Applicable Laws, provide all reasonable support and assistance to the Concessionaire in procuring Applicable Permits required from any Government Instrumentality for implementation and operation of the Project;

(b) upon written request from the Concessionaire, assist the Concessionaire in obtaining access to all necessary infrastructure facilities and utilities, including water and electricity at rates and on terms no less favourable to the Concessionaire than those generally available to commercial customers receiving substantially equivalent services;

(c) undertake to coordinate with the concerned authorities in the Police, Fire, Transport and other departments to issue appropriate instructions to the field officers of these departments for making available required assistance and resources to the Concessionaire towards the discharge of its obligations as per this Agreement;

(d) assist the Concessionaire in procuring Police assistance for regulation of traffic, removal of obstructions coming in the way of discharge of its obligations as per this Agreement;

(f) issue suitable administrative instructions to the field officers of all relevant departments of the Government, so as to prevent diversion of the Ambulances for any purpose other than providing Ambulance Services;

(g) liaise with various departments and agencies of the Government of India to facilitate easy and early establishment of Call Centre by allotting the toll-free number “108” for Ambulance Services under NAS in the State of Himachal Pradesh.;

(h) not do or omit to do any act, deed or thing which may in any manner be violative of any of the provisions of this Agreement;

(i) support, cooperate with and facilitate the Concessionaire in the implementation and operation of the Project in accordance with the provisions of this Agreement; and

(j) upon written request from the Concessionaire and subject to the provisions of Clause 5.4, provide reasonable assistance to the Concessionaire and any expatriate personnel of the Concessionaire or its Contractors to obtain applicable visas and work permits for the purposes of discharge by the Concessionaire or its Contractors their obligations under this Agreement and the Project Agreements.



ARTICLE 7

REPRESENTATIONS AND WARRANTIES

7.1 Representations and Warranties of the Concessionaire

The Concessionaire represents and warrants to the Concessioning Authority that:

(a) it is duly organised and validly existing under the laws of India, and has full power and Concessioning Authority to execute and perform its obligations under this Agreement and to carry out the transactions contemplated hereby;

(b) it has taken all necessary corporate and other actions under Applicable Laws to authorise the execution and delivery of this Agreement and to validly exercise its rights and perform its obligations under this Agreement;

(c) it has the financial standing and capacity to undertake the Project in accordance with the terms of this Agreement;

(d) this Agreement constitutes its legal, valid and binding obligation, enforceable against it in accordance with the terms hereof, and its obligations under this Agreement will be legally valid, binding and enforceable obligations against it in accordance with the terms hereof;

(e) it is subject to the laws of India, and hereby expressly and irrevocably waives any immunity in any jurisdiction in respect of this Agreement or matters arising thereunder including any obligation, liability or responsibility hereunder;

(f) the information furnished in the Bid and as updated on or before the date of this Agreement is true and accurate in all respects as on the date of this Agreement;

(g) the execution, delivery and performance of this Agreement will not conflict with, result in the breach of, constitute a default under, or accelerate performance required by any of the terms of its Memorandum and Articles of Association or those of any member of the Consortium or any Applicable Laws or any covenant, contract, agreement, arrangement, understanding, decree or order to which it is a party or by which it or any of its properties or assets is bound or affected;

(h) there are no actions, suits, proceedings, or investigations pending or, to its knowledge, threatened against it at law or in equity before any court or before any other judicial, quasi-judicial or other Concessioning Authority, the outcome of which may result in the breach of this Agreement or which individually or in the aggregate may result in any material impairment of its ability to perform any of its obligations under this Agreement;

(i) it has no knowledge of any violation or default with respect to any order, writ, injunction or decree of any court or any legally binding order of any Government Instrumentality which may result in any material adverse effect on its ability to perform its obligations under this Agreement and no fact or circumstance exists which may give rise to such proceedings that would adversely affect the performance of its obligations under this Agreement;

(j) it has complied with Applicable Laws in all material respects and has not been subject to any fines, penalties, injunctive relief or any other civil or criminal liabilities which in the aggregate have or may have a material adverse effect on its ability to perform its obligations under this Agreement;

(k) it shall at no time undertake or permit any Change in Ownership except in accordance with the provisions of Clause 5.3 and that the Lead Member of the Consortium hold not less than 51 % (fifty one percent) of its issued and



paid up Equity during the Concession Period; that the respective holding of each Consortium Member conforms to the representation made by the Consortium and accepted by the Concessioning Authority as part of the Bid; and that no member of the Consortium shall hold less than 26% (twenty six per cent) of such Equity during the Concession Period;

(l) the Consortium Members and their Associates have the financial standing and resources to fund the required Equity and to raise the debt necessary for undertaking and implementing the Project in accordance with this Agreement;

(m) each Consortium Member is duly organised and validly existing under the laws of the jurisdiction of its incorporation, and has requested the Concessioning Authority to enter into this Agreement with the Concessionaire pursuant to the Letter of Acceptance, and has agreed to and unconditionally accepted the terms and conditions set forth in this Agreement;

(n) all its rights and interests in the Project Facilities shall pass to and vest in the Concessioning Authority on the Transfer Date free and clear of all liens, claims and Encumbrances, without any further act or deed on its part or that of the Concessioning Authority, and that none of the Project Assets shall be acquired by it, subject to any agreement under which a security interest or other lien or Encumbrance is retained by any person, save and except as expressly provided in this Agreement;

(o) no representation or warranty by it contained herein or in any other document furnished by it to the Concessioning Authority or to any Concessioning Authority Instrumentality in relation to Applicable Permits contains or will contain any untrue or misleading statement of material fact or omits or will omit to state a material fact necessary to make such representation or warranty; and

(p) no sums, in cash or kind, have been paid or will be paid, by it or on its behalf, to any person by way of fees, commission or otherwise for securing the Concession or entering into this Agreement or for influencing or attempting to influence any officer or employee of the Concessioning Authority in connection therewith.

7.2 Representations and Warranties of the Concessioning Authority

The Concessioning Authority represents and warrants to the Provider that:

(a) it has full power and Concessioning Authority to execute, deliver and perform its obligations under this Agreement and to carry out the transactions contemplated herein and that it has taken all actions necessary to execute this Agreement, exercise its rights and perform its obligations, under this Agreement;

(b) it has taken all necessary actions under the Applicable Laws to authorise the execution, delivery and performance of this Agreement;

(c) it has the financial standing and capacity to perform its obligations under the Agreement;

(d) this Agreement constitutes a legal, valid and binding obligation enforceable against it in accordance with the terms hereof;

(e) there are no actions, suits or proceedings pending or, to its knowledge, threatened against it at law or in equity before any court or before any other judicial, quasi-judicial or other Concessioning Authority, the outcome of which may result in the default or breach of this Agreement or which individually or in the aggregate may result in any material impairment of its ability to perform its obligations under this Agreement;

(f) it has no knowledge of any violation or default with respect to any order, writ, injunction or any decree of any court or any legally binding order of any Government Instrumentality which may result in any material adverse



effect on the Concessioning Authority’s ability to perform its obligations under this Agreement;

(g) it has complied with Applicable Laws in all material respects;

(h) all information provided by it in the Tender Notice and invitation to bid in connection with the Project is, to the best of its knowledge and belief, true and accurate in all material respects;

(i) upon the Concessionaire submitting the Performance Guarantee and performing the covenants herein, it shall not at any time during the term hereof, interfere with peaceful exercise of the rights and discharge of the obligations by the Concessionaire, in accordance with this Agreement.

7.3 Disclosure

In the event that any occurrence or circumstance comes to the attention of either Party that renders any of its aforesaid representations or warranties untrue or incorrect, such Party shall immediately notify the other Party of the same. Such notification shall not have the effect of remedying any breach of the representation or warranty that has been found to be untrue or incorrect nor shall it adversely affect or waive any obligation of either Party under this Agreement.



ARTICLE 8

DISCLAIMER

8.1 Disclaimer

8.1.1 The Concessionaire acknowledges that prior to the execution of this Agreement, the Concessionaire has, after a complete and careful examination, made an independent evaluation of the Tender Notice, Scope of the Project, Specifications and Standards, local conditions, physical qualities of the terrain, emergency call volumes and all information provided by the Concessioning Authority or obtained procured or gathered otherwise, and has determined to its satisfaction the accuracy or otherwise thereof and the nature and extent of difficulties, risks and hazards as are likely to arise or may be faced by it in the course of performance of its obligations hereunder. Save as provided in Clause 7.2, the Concessioning Authority makes no representation whatsoever, express, implicit or otherwise, regarding the accuracy and/or completeness of the information provided by it and the Concessionaire confirms that it shall have no claim whatsoever against the Concessioning Authority in this regard.

8.1.2 The Concessionaire acknowledges and hereby accepts the risk of inadequacy, mistake or error in or relating to any of the matters set forth in Clause 8.1.1 above and hereby acknowledges and agrees that the Concessioning Authority shall not be liable for the same in any manner whatsoever to the Concessionaire, the Consortium/Society Members and their Associates or any person claiming through or under any of them.



ARTICLE 9

OPERATION & MAINTENANCE (O&M) PERFORMANCE SECURITY

9.1 O&M Performance Security

The Concessionaire shall, for the performance of its obligations hereunder during the Concession Period, provide to the Concessioning Authority no later than 60 (sixty) days from the date of this Agreement, an irrevocable and unconditional guarantee from a Bank for a sum equivalent to Rs. 2 Crore (Rupees Two Crore) in the form set forth in Schedule-G (the “O&M Performance Security”). Until such time the O&M Performance Security is provided by the Concessionaire pursuant hereto and the same comes into effect, the Bid Security shall remain in force and effect, and upon such provision of the O&M Performance Security pursuant hereto, the Concessioning Authority shall release the Bid Security to the Concessionaire.

9.2 Appropriation of O&M Performance Security

Upon occurrence of a Concessionaire Default during the Concession Period, the Concessioning Authority shall, without prejudice to its other rights and remedies hereunder or in law, be entitled to encash and appropriate the relevant amounts from the O&M Performance Security as Damages for such Concessionaire Default. Upon such encashment and appropriation from the O&M Performance Security, the Concessionaire shall, within 30 (thirty) days thereof, replenish, in case of partial appropriation, to its original level the O&M Performance Security, and in case of appropriation of the entire O&M Performance Security provide a fresh O&M Performance Security, as the case may be, and the Concessionaire shall, within the time so granted, replenish or furnish fresh O&M Performance Security as aforesaid failing which the Concessioning Authority shall be entitled to terminate this Agreement in accordance with Article 19. Upon replenishment or furnishing of a fresh O&M Performance Security, as the case may be, as aforesaid, the Concessionaire shall be entitled to an additional Cure Period of 90 (ninety) days for remedying the Concessionaire Default, and in the event of the Concessionaire not curing its default within such Cure Period, the Concessioning Authority shall be entitled to encash and appropriate such O&M Performance Security as Damages, and to terminate this Agreement in accordance with Article 19.

9.3 Release of O&M Performance Security

The O&M Performance Security shall be released on successful completion of the Concession Period.



ARTICLE 10

OPERATION AND MAINTENANCE

10.1 O&M obligations of the Concessionaire

10.1.1 During the Concession Period, the Concessionaire shall operate and maintain the Project Facilities in accordance with this Agreement either by itself, or through the O&M Contractor and if required, modify, repair or otherwise make improvements to the Project Facilities to comply with the provisions of this Agreement, Applicable Laws and Applicable Permits, and conform to Good Industry Practice. The obligations of the Concessionaire hereunder shall include:

(a) providing round-the-clock (24 hrs, 365 days) response to medical emergencies as per the Performance Standards defined in Schedule C and D of this Agreement during normal operating conditions;

(b) providing round the clock (24 hrs, 365 days) response to police and fire emergencies through accommodating requisite staff from police and fire department of the State in the call centre

(c) providing round the clock (24 hrs, 365 days) response to any additional such kind of citizen services through utilizing the same call centre as decided by the State Government from time to time

(d) providing all kind of supplies, goods, medicines and other necessary equipments for providing medical emergency response service

(e) carrying out periodic preventive maintenance of the Project Facilities;

(f) undertaking routine maintenance to ensure undisrupted operation of the Project Facilities and Ambulances;

(g) undertaking major maintenance such as ambulance repairs and refurbishment of IT Infrastructure and other equipment;

(h) preventing, with the assistance of concerned law enforcement agencies, any unauthorised use of the Project Facilities;

(i) ensure to provide free transport facility for various medical emergencies and inter facility transfer (IFT) for referred patients from one Hospital to another. It is pertinent to mention here that the Concessionaire shall also keep one Emergency Medical Technician (EMT) at any given point of time to provide first aid service, patient stabilization and other pre hospital care during the emergency transportation in the Ambulance;

(j) ensure to follow the National Ambulance Service (NAS) guidelines issued from time to time;

(k) protection of the environment and provision of equipment and materials therefore;

(l) operation and maintenance of all communication, control and administrative systems necessary for the efficient operation of the Project Facilities;

(m) maintaining a public relations unit to interface with and attend to suggestions from the Users, government agencies, media and other agencies;

(n) the Concessionaire shall be liable for any cases/ allegations of negligence as well as solely responsible for vicarious liability arising due to any/ all services rendered by the Concessionaire to any/ all category (ies) of patients. Also, accidents (if any) occur due to negligence of the driver or other staff, the concessionaire will bear the sole responsibility of such



event. The Concessioning Authority or its representative shall not be responsible for such event;

(o) provide leadership, programme management and expertise in comprehensive emergency management; and

(p) complying with Safety Requirements in accordance with Article 11.

(q) giving preference to existing staff in all appointments for ambulance services, being experienced in such services.

10.1.2 The Concessionaire shall maintain, in conformity with Good Industry Practice, all ambulances, equipment, medicines, software, building and furniture forming part of the Project Facilities.

10.2 Maintenance Requirements

Not later than 30 (thirty) days from the Appointed Date, the Concessionaire shall, in consultation with the Concessioning Authority, define a set of maintenance requirements (the “Maintenance Requirements”). The Maintenance Requirements shall be based on industry best practises to be identified by the Concessionaire.

The Concessionaire shall procure that at all times during the operations period; the Project Facilities conform to the Maintenance Requirements.

10.3 Maintenance Manual

Not later than 60 (sixty) days from the Appointed Date, the Concessionaire shall, in consultation with the Concessioning Authority, evolve a repair and maintenance manual (the “Maintenance Manual”) for the regular and preventive maintenance of the Project Facilities in conformity with the Maintenance Requirements, Safety Requirements and Good Industry Practice, and shall provide 5 (five) copies thereof to the Concessioning Authority. The Maintenance Manual shall be revised and updated once every 2 (two) years and the provisions of this Clause 10.3 shall apply, mutatis mutandis, to such revision.

10.4 Maintenance Programme

10.4.1 Not later than 45 (forty five) days prior to the beginning of each Accounting Year during the Operation Period, the Concessionaire shall provide to the Concessioning Authority, its proposed annual programme of preventive, urgent and other scheduled maintenance (the “Maintenance Programme”) to comply with the Maintenance Requirements, Maintenance Manual and Safety Requirements. Such Maintenance Programme shall include:

(a) preventive maintenance schedule;

(b) arrangements and procedures for carrying out urgent repairs;

(c) criteria to be adopted for deciding maintenance needs;

(d) procedures for carrying out inspection of all elements of the Project Facilities;

(e) arrangements and procedures for carrying out safety related measures; and

(f) proposals for major maintenance works and the scope thereof.

10.4.2 Within 15 (fifteen) days of receipt of the Maintenance Programme, the Concessioning Authority shall review the same and convey its comments to the Concessionaire with particular reference to its conformity with the Maintenance Requirements, Maintenance Manual and Safety Requirements.

10.4.3 The Concessionaire may modify the Maintenance Programme as may be reasonable in the circumstances, and the procedure specified in Clauses 10.4.1 and 10.4.2 shall apply mutatis mutandis to such modifications.



10.5 Safety, vehicle breakdowns and accidents

10.5.1 The Concessionaire shall ensure safe conditions for the Users, and in the event of unsafe conditions such as road closures, traffic diversions, vehicle breakdowns and accidents, it shall follow the relevant operating procedures including the arrangement for alternate transportation facility for the patient without delay. Such procedures shall conform to the provisions of this Agreement, Applicable Laws, Applicable Permits and Good Industry Practice.

10.5.2 The Concessionaire’s responsibility for providing ambulance service shall be limited to an initial response to any particular incident until such time that the victim/patient is handed over to the concerned health facility / hospital.

10.6 Grounding of Ambulance

10.6.1 The Concessionaire shall not ground any Ambulance for undertaking maintenance/service or repair works except with the prior written approval of the Concessioning Authority. Such approval shall be sought by the Concessionaire through a written request to be made at least 7 (seven) days before the proposed grounding of a particular Ambulance and shall be accompanied by necessary particulars thereof, such as the exact time period/time-slot required for grounding/serving of a particular Ambulance, etc. Within 3 (three) days of receiving such request, the Concessioning Authority shall grant permission with such time period/time-slot specified as it may deem necessary. The place of grounded ambulance must be taken over by the reserve ambulance till the particular ambulance is grounded.

10.6.2 The provisions of Clause 10.6.1 shall not apply to the grounding of an Ambulance for a period not exceeding 2 (two) hours at any time of the day.

10.6.3 Upon receiving the permission pursuant to Clause 10.6.1, the Concessionaire shall be entitled to ground the designated Ambulance for the period specified therein by the Concessioning Authority, and in the event of any delay in re-commissioning such Ambulance, the Concessionaire shall pay Damages to the Concessioning Authority calculated at the rate of 5% (five per cent) of the monthly Fixed O&M Fee for each Ambulance for each day of delay until the Ambulance has been re-commissioned for public use.

10.7 Damages for breach of maintenance obligations

10.7.1 In the event that the Concessionaire fails to repair or rectify any defect or deficiency set forth in the Maintenance Requirements within the period specified therein, it shall be deemed to be in breach of this Agreement and the Concessioning Authority/Government shall be entitled to recover Damages, to be calculated and paid for each day of delay until the breach is cured, at 0.5% (zero point five per cent) of total Fixed O&M Fee payable to the Concessionaire per month. Recovery of such Damages shall be without prejudice to the rights of the Concessioning Authority/Government under this Agreement, including the right of Termination thereof.

10.7.2 The Concessioning Authority/Government may, in its discretion, demand a smaller sum as Damages, if in its opinion, the breach has been cured promptly and the Concessionaire is otherwise in compliance with its obligations hereunder. The Concessionaire shall pay such Damages forthwith and in the event that it contests such Damages, the Dispute Resolution Procedure shall apply.

10.8 Concessioning Authority/Government’s right to take remedial measures

10.8.1 In the event the Concessionaire does not maintain and/or repair the Project Facilities or any part thereof in conformity with the Maintenance Requirements, the Maintenance Manual or the Maintenance Programme, as the case may be, and fails to commence remedial works within 15 (fifteen) days of receipt of the O&M Inspection Report or a notice in this behalf from the Concessioning Authority/Government, the Concessioning Authority/Government shall, without prejudice to its rights under this Agreement including Termination thereof, be entitled to undertake such remedial measures at the risk and cost of the Concessionaire, and to recover its cost from the Concessionaire. In addition to



recovery of the aforesaid cost, a sum equal to 20% (twenty per cent) of such cost shall be paid by the Concessionaire to the Concessioning Authority/Government as Damages.

10.8.2 The Concessioning Authority/Government shall have the right, and the Concessionaire hereby expressly grants to the Concessioning Authority/Government the right, to recover the costs and Damages specified in Clause 10.8.1 directly from the O&M Performance Security.

10.9 Overriding powers of the Concessioning Authority/Government

10.9.1 If in the reasonable opinion of the Concessioning Authority/Government, the Concessionaire is in material breach of its obligations under this Agreement and, in particular, the Performance Parameters, and such breach is causing or likely to cause material hardship or danger to the Users, the Concessioning Authority/Government may, without prejudice to any of its rights under this Agreement including Termination thereof, by notice require the Concessionaire to take reasonable measures immediately for rectifying or removing such hardship or danger, as the case may be.

10.9.2 In the event that the Concessionaire, upon notice under Clause 10.9.1, fails to rectify or remove any hardship or danger within a reasonable period, the Concessioning Authority/Government may exercise overriding powers under this Clause 10.9.2 and take over the performance of any or all the obligations of the Concessionaire to the extent deemed necessary by it for rectifying or removing such hardship or danger; provided that the exercise of such overriding powers by the Concessioning Authority/Government shall be of no greater scope and of no longer duration than is reasonably required hereunder; provided further that any costs and expenses incurred by the Concessioning Authority in discharge of its obligations shall be entitled to recover them from the Concessionaire in accordance with the provisions of Clause 10.9 along with the Damages specified therein.

10.9.3 In the event of a national emergency, civil commotion or any other act specified in Clause 17.3, the Concessioning Authority/Government may take over the performance of any or all the obligations of the Concessionaire to the extent deemed necessary by it or as directed by the Concessioning Authority/Government, and exercise such control over the Project Facilities or give such directions to the Concessionaire as may be deemed necessary; provided that the exercise of such overriding powers by the Concessioning Authority/Government shall be of no greater scope and of no longer duration than is reasonably required in the circumstances which caused the exercise of such overriding power by the Concessioning Authority/Government. For the avoidance of doubt, the consequences of such action shall be dealt in accordance with the provisions of Article 17.

10.10 Restoration of loss or damage to Project Facilities

Save and except as otherwise expressly provided in this Agreement, in the event that the Project Facilities or any part thereof suffers any loss or damage during the Concession Period from any cause whatsoever, the Concessionaire shall, at its cost and expense, rectify and remedy such loss or damage forthwith so that the Project Facilities conform to the provisions of this Agreement.

10.11 Modifications to the Project Facilities

The Concessionaire shall not carry out any material modifications to the Project Facilities save and except where such modifications are necessary for the Project Facilities to operate in conformity with the Maintenance Requirements and Good Industry Practice.

10.12 Excuse from performance of obligations

The Concessionaire shall not be considered in breach of its obligations under this Agreement if any part of the Project Facilities is not available to users on account of any of the following for the duration thereof:

(a) an event of Force Majeure;



(b) measures taken to ensure the safe use of the Project Facilities except when unsafe conditions occurred because of failure of the Concessionaire to perform its obligations under this Agreement; or

(c) compliance with a request from the Concessioning Authority or the directions of any Concessioning Authority Instrumentality, the effect of which is to close all or any part of the Project Facilities.

Notwithstanding the above, the Concessionaire shall keep all unaffected parts of the Project Facilities open to public use provided they can be operated safely.

10.13 Advertising on Project Facilities

The Concessionaire shall not undertake or permit any form of commercial advertising, display or hoarding at any place on the Call Centre or Ambulance; provided that this restriction shall not apply to the Concessioning Authority. For the avoidance of doubt, it is agreed that the Concessioning Authority reserves the right to collect revenues thorough commercial advertising, display or hoarding on all the Project Facilities and it shall be the obligation of the Concessionaire to extend full cooperation to the Concessioning Authority in the exercise of the Concessioning Authority’s rights as per this Clause 10.13.



ARTICLE 11

SAFETY REQUIREMENTS

11.1 Safety Requirements

11.1.1 The Concessionaire shall comply with the provisions of this Agreement, Applicable Laws and Applicable Permits and conform to Good Industry Practice for securing the safety of the Users. In particular, the Concessionaire shall develop, implement and administer a surveillance and safety programme for operation and maintenance of the Project Facilities, and shall comply with the safety requirements (the “Safety Requirements”).

11.1.2 The Concessioning Authority reserves the right to appoint an experienced and qualified firm or organisation (the “Safety Consultant”) for carrying out safety audit of the Project Facilities in accordance with the Safety Requirements, and take all other actions necessary for securing compliance with the Safety Requirements.

11.2 Expenditure on Safety Requirements

All costs and expenses arising out of or relating to Safety Requirements shall be borne by the Concessionaire to the extent such costs and expenses form part of the works and services included in the Scope of the Project, and works and services, if any, not forming part of the Scope of the Project shall be undertaken in accordance with the provisions of Article 10. Costs and expenses on works and services not covered hitherto before and arising out of Safety Requirements shall be borne by the Concessioning Authority or a substitute thereof.



ARTICLE 12

MONITORING OF OPERATION AND MAINTENANCE

12.1 Monthly status reports

During Operation Period, the Concessionaire shall, no later than 7 (seven) days after the close of each month, furnish to the Concessioning Authority a monthly report stating in reasonable detail the condition of the Project Facilities including its compliance or otherwise with the Maintenance Requirements, Maintenance Manual, Maintenance Programme and Safety Requirements, and shall promptly give such other relevant information as may be required by the Concessioning Authority.

12.2 Inspection

The Concessioning Authority shall inspect the Project Facilities at least once every month. It shall make a report of such inspection (the “O&M Inspection Report”) stating in reasonable detail the defects or deficiencies, if any, with particular reference to the Maintenance Requirements, Maintenance Manual, the Maintenance Programme and Safety Requirements, and send a copy thereof to the Concessionaire within 7 (seven) days of such inspection.

12.3 Remedial measures

12.3.1 The Concessionaire shall repair or rectify the defects or deficiencies, if any, set forth in the O&M Inspection Report and furnish a report in respect thereof to the Concessioning Authority within 15 (fifteen) days of receiving the O&M Inspection Report.

12.3.2 In the event that remedial measures are not completed by the Concessionaire in conformity with the provisions of this Agreement, the Concessioning Authority shall be entitled to recover Damages from the Concessionaire under and in accordance with the provisions of Clause 10.7.

12.4 Monthly Fee Statement

During the Operation Period, the Concessionaire shall furnish to the Concessioning Authority, within 7 (seven) days of completion of each month, a statement of Fee substantially in the form set forth in Schedule-F (the “Monthly Fee Statement”).



ARTICLE 13

CALL CENSUS AND SAMPLING

13.1 Emergency Call census

The Concessionaire shall install, maintain and operate electronic/computerised call counters at the Call Centre and collect data relating to the number and types of calls received in the Call Centre. The Concessionaire shall also install, maintain and operate systems for recording, the conversations between callers and personnel responding to the calls received at the Call Centre. A weekly statement of such data shall be compiled and furnished forthwith by the Concessionaire to the Concessioning Authority.

13.2 Call Survey

The Concessioning Authority may require the Concessionaire to conduct, during each year of the Concession Period, a detailed call survey at such frequency and on such days as the Concessioning Authority may specify, provided that the cumulative period of such survey shall not exceed 14 (fourteen) days in a year. The Concessionaire shall, at its own cost, carry out or cause to be carried out, the survey in the form and manner reasonably specified by the Concessioning Authority and furnish a detailed report thereof within 15 (fifteen) days of the completion of each survey. For the avoidance of doubt, the Concessioning Authority may also conduct call surveys, in such manner as it deems fit and at its own cost, through any agency designated by it for this purpose. The Concessioning Authority or any agency designated by the Concessioning Authority for the purpose of conducting such a survey shall have complete access to all Project Facilities and any data or information related to the Project in possession of the Concessionaire.

13.3 Call Sampling

13.3.1 For determining the actual number of Dispatches of Ambulances, the Concessioning Authority shall be entitled to inspect the relevant audio or other such records of the Concessionaire, and may, at its own cost, undertake call sampling at such frequency as it may deem appropriate, but in no case for less than a continuous period of 7 (seven) days. The Concessionaire shall provide such assistance as the Concessioning Authority may reasonably require for such emergency call sampling.

13.4 Computer systems and network

The Concessionaire shall install, operate and maintain a computer system with round-the-clock connections to the networks of the Concessioning Authority and other related entities for exchange of data and information useful or necessary for efficient and transparent regulation and management of emergencies. For this purpose, it shall follow such protocol for Electronic Data Interchange (the “EDI”) as is mutually agreed between the Concessioning Authority and the Concessionaire.



ARTICLE 14

O&M FEE

14.1 Collection and appropriation of Fee

14.1.1 On and from the Appointed Date till the Transfer Date, the Concessionaire shall have the sole and exclusive right to demand, collect and appropriate Fee from the Concessioning Authority in accordance with this Agreement.

14.1.2 The Concessionaire acknowledges and agrees that upon payment of O&M Fee by the Concessioning Authority, any User shall be entitled to use the Project Facilities and the Concessionaire shall not place, or cause to be placed, any restriction on such use, except to the extent specified in any Applicable Law, Applicable Permit or the provisions of this Agreement.

14.1.3 The O&M Fee shall be disbursed to the Concessionaire by way of Fixed O&M Fee in accordance with the provisions of Clause 14.2 and as Variable O&M Fee in accordance with the provisions of Clause 14.3 of this Agreement.

14.2 Fixed O&M Fee

14.2.1 A fixed O&M Fee of Rs. 50,000/- (Rupees Fifty Thousand only) per month per Ambulance will be paid by the Concessioning Authority to the Concessionaire. It is clarified that this payment is payable on a pro-rata basis for each month and the amount so payable is to be rounded off to the nearest rupees hundred.

For the avoidance of doubt, it is clarified that in case any Ambulance has operated for only a part of a month, the fixed O&M fee payable for that Ambulance shall be equal to product of - the number of Operating Days (X) of an Ambulance in a particular month, divided by the total number of days for that particular month (Y), multiplied by the Fixed O&M Fee (Z), i.e., [X/Y * Z], the amount so calculated shall be rounded off to the nearest rupee one hundred.

14.2.2 The Fixed O&M Fees is payable by the Concessioning Authority separately for each Ambulance subsequent to the deployment of the Ambulance by the Concessionaire and not later than 15 (fifteen) days of receiving a request from the Concessionaire along with necessary particulars.

14.2.3 The Parties hereby agree that any request for the payment of Fixed O&M Fees shall be raised at the end of each calendar month which shall include Ambulances for which only partial Fixed O&M Fees is payable as per Clause 14.2.2 above.

14.2.4 The Concessionaire hereby acknowledges and agrees that it is not entitled to any revision of Fee or other relief from the Concessioning Authority or any Government Instrumentality except in accordance with the express provisions of this Agreement.

14.3 Variable O&M Fee

14.3.1 The Concessioning Authority agrees to pay to the Concessionaire on a monthly basis, Variable O&M Fee equal to the product of - the sum set forth in the Financial Bid, namely Rs. --- (Rupees --------) for each Dispatch (the “Per Dispatch Fee”) (X), multiplied by the number of Dispatches achieved by the Concessionaire (Y), i.e., [X*Y], in accordance with the provisions of this Clause 14.3. It is pertinent to mention here that a stretch/ length of upto 30 (thirty) kilometres, as covered by an Ambulance, shall be considered as one dispatch.

Note: For a Dispatch where the distance between the site of the emergency which has been attended to and the public healthcare facility to which the patient is admitted or where the distance during inter facility transfer (IFT) exceeds 30 (thirty) kilometres, the Concessionaire shall be entitled to charge an additional amount of Rs 8/- per kilometre, from the Concessioning Authority. It is specifically clarified that the distance of one way trip would be considered for calculation and payment purposes. It is also clarified that the number of patients in a particular trip may be more than one depending on the emergency situation. However, the Concessionaire will be paid for only one



dispatch in case of more than one patient in a particular trip.

The Per Dispatch Fee and the additional amount (as detailed out in Note to Clause 14.3.1), both, shall be increased at the rate of 5% (five percent) per annum, over the previous year’s Per Dispatch Fee (the “Revision of Per Dispatch Fee”) and the agreed additional amount of Rs 8 per km.

14.3.2 The Variable O&M Fees and the additional amount (if any) is payable by the Concessioning Authority to the Concessionaire at the end of each month and not later than 15 (fifteen) days of receiving a request from the Concessionaire along with necessary particulars. Such request shall be accompanied by a the Monthly Fee Statement as set forth in Schedule-F along with documentary evidence supporting the claims including certification from the Statutory Auditors.

14.3.3 The Variable O&M Fees and the additional amount payable by the Concessioning Authority shall be calculated as the number of Dispatches achieved by the Concessionaire during a particular month multiplied by the Per Dispatch Fee as applicable for that month and also, the number of increased kilometres, after the achievement of 30 (thirty) kilometres limit.

14.3.4 To avoid any disputes regarding the validity of any Dispatch, the Parties hereby agree that each dispatch will be certified by a medical doctor from the medical facility to which a patient has been transported to by the Concessionaire. It is the obligation of the Concessionaire to maintain physical and electronic records for each Dispatch and present the same for inspection by the Concessioning Authority or any agency appointed by the Concessioning Authority for such inspection in accordance with Article 13 of this Agreement.

14.4 Penalty due to non-conformance to the Performance Parameters

14.4.1 The Concessioning Authority would deduct a portion of the Total O&M Fee due to the Concessionaire for any calendar month falling after Appointed Date, if the Concessionaire fails to meet during that calendar month, the average Response Times as defined in the Performance Parameters (“Performance Shortfall”) as specified in Schedule-D of this Agreement. The deduction of Total O&M Fee would be in accordance with this Clause 14.4.

14.4.2 For each calendar month where Performance Shortfall occurs, where the weighted average Response Times exceed the average Response Times defined in the Performance Parameters by not more than 20% (twenty percent), 10% (ten percent) of the Total O&M Fee due to the Concessionaire for that particular calendar month shall be deducted by the Concessioning Authority for the calculation of the amount payable to the Concessionaire for that month.

14.4.3 For each calendar month where Performance Shortfall occurs, where the weighted average Response Times are exceed the average Response Times defined in the Performance Parameters by more than 20% (twenty percent), 20% (twenty percent) of the Total O&M Fee due to the Concessionaire for that particular calendar month shall be deducted by the Concessioning Authority for the calculation of the amount payable to the Concessionaire for that month.

14.4.4 Performance Shortfall for 3 (three) consecutive calendar months shall be considered as a Concessionaire Default leading to action as per provisions of Article 19 of this Agreement.

14.4.4 For every dispatch where the Response Time that exceeds 50% of the Response Time applicable for the particular dispatch as defined in the Performance Parameters, a penalty equal to twice the Per Dispatch Fee shall be deducted from the Total O&M Fee payable to the Concessionaire by the Concessioning Authority for the calendar month in which such dispatch occurs.



ARTICLE 15

INSURANCE

15.1 Insurance during Concession Period

The Concessionaire shall effect and maintain at its own cost, during the Concession Period, such insurances for such maximum sums as may be required under the Financing Agreements, and the Applicable Laws, and such insurances as may be necessary or prudent in accordance with Good Industry Practice (the “Insurance Cover”). The Concessionaire shall also effect and maintain such insurances as may be necessary for mitigating the risks that may devolve on the Concessioning Authority as a consequence of any act or omission of the Concessionaire during the Concession Period. For the avoidance of doubt, the level of insurance to be maintained by the Concessionaire after repayment of Senior Lenders’ dues in full shall be determined on the same principles as applicable for determining the level of insurance prior to such repayment of Senior Lenders’ dues.

15.2 Notice to the Concessioning Authority

Not later than 30 (thirty) days prior to commencement of the Concession Period, the Concessionaire shall by notice furnish to the Concessioning Authority, in reasonable detail, information in respect of the insurances that it proposes to effect and maintain in accordance with this Article 15. Within 15 (fifteen) days of receipt of such notice, the Concessioning Authority may require the Concessionaire to effect and maintain such other insurances as may be necessary pursuant hereto, and in the event of any difference or disagreement relating to any such insurance, the Dispute Resolution Procedure shall apply.

15.3 Evidence of Insurance Cover

All insurances obtained by the Concessionaire in accordance with this Article 15 shall be maintained with insurers on terms consistent with Good Industry Practice. Within 15 (fifteen) days of obtaining any insurance cover, the Concessionaire shall furnish to the Concessioning Authority, notarised true copies of the certificate(s) of insurance, copies of insurance policies and premia payment receipts in respect of such insurance, and no such insurance shall be cancelled, modified, or allowed to expire or lapse until the expiration of at least 45 (forty five) days after notice of such proposed cancellation, modification or non-renewal has been delivered by the Concessionaire to the Concessioning Authority.

15.4 Remedy for failure to insure

If the Concessionaire shall fail to effect and keep in force all insurances for which it is responsible pursuant hereto, the Concessioning Authority shall have the option to either keep in force any such insurances, and pay such premia and recover the costs thereof from the Concessionaire, or in the event of computation of a Termination Payment, treat an amount equal to the Insurance Cover as deemed to have been received by the Concessionaire.

15.5 Waiver of subrogation

All insurance policies in respect of the insurance obtained by the Concessionaire pursuant to this Article 15 shall include a waiver of any and all rights of subrogation or recovery of the insurers thereunder against, inter alia, the Concessioning Authority, and its assigns, successors, undertakings and their subsidiaries, affiliates, employees, insurers and underwriters, and of any right of the insurers to any set-off or counterclaim or any other deduction, whether by attachment or otherwise, in respect of any liability of any such person insured under any such policy or in any way connected with any loss, liability or obligation covered by such policies of insurance.

15.6 Concessionaire’s waiver

The Concessionaire hereby further releases, assigns and waives any and all rights of subrogation or recovery against, inter alia, the Concessioning Authority and its



assigns, undertakings and their subsidiaries, affiliates, employees, successors, insurers and underwriters, which the Concessionaire may otherwise have or acquire in or from or in any way connected with any loss, liability or obligation covered by policies of insurance maintained or required to be maintained by the Concessionaire pursuant to this Agreement (other than third party liability insurance policies) or because of deductible clauses in or inadequacy of limits of any such policies of insurance.

15.7 Application of insurance proceeds

The proceeds from all insurance claims, except life and injury, shall be paid to the Concessionaire and it shall apply such proceeds for any necessary repair, reconstruction, reinstatement, replacement, improvement, delivery or installation of the Project Facilities, and the balance remaining, if any, shall be applied in accordance with the provisions contained in this behalf in the Financing Agreements.



ARTICLE 16

ACCOUNTS AND AUDIT

16.1 Audited accounts

16.1.1 The Concessionaire shall maintain books of accounts recording all its receipts, income, expenditure, payments, assets and liabilities, in accordance with this Agreement, Good Industry Practice, Applicable Laws and Applicable Permits. The Concessionaire shall provide 2 (two) copies of its Balance Sheet, Cash Flow Statement and Profit and Loss Account, along with a report thereon by its Statutory Auditors, within 90 (ninety) days of the close of the Accounting Year to which they pertain and such audited accounts shall form the basis of payments by either Party under this Agreement. The Concessioning Authority shall have the right to inspect the records of the Concessionaire during office hours and require copies of relevant extracts of books of accounts, duly certified by the Auditors, to be provided to the Concessioning Authority for verification of basis of payments, and in the event of any discrepancy or error being found, the same shall be rectified and such rectified account shall form the basis of payments by either Party under this Agreement.

16.1.2 The Concessionaire shall, within 30 (thirty) days of the close of each quarter of an Accounting Year, furnish to the Concessioning Authority its unaudited financial results in respect of the preceding quarter, in the manner and form prescribed by the Securities and Exchange Board of India for publication of quarterly results by the companies listed on a stock exchange.

16.1.3 On or before the thirty-first day of May each Year, the Concessionaire shall provide to the Concessioning Authority, for the preceding Accounting Year, a statement duly audited by its Statutory Auditors giving summarised information on (a) the count for number of calls received and number of Dispatches achieved, (b) Fee charged and received, and (c) such other information as the Concessioning Authority may reasonably require.

16.2 Appointment of auditors

16.2.1 The Concessionaire shall appoint, and have during the subsistence of this Agreement as its Statutory Auditors, a firm chosen by it from the mutually agreed list of 10 (ten) reputable firms of chartered accountants (the “Panel of Chartered Accountants”). All fees and expenses of the Statutory Auditors shall be borne by the Concessionaire.

16.2.2 The Concessionaire may terminate the appointment of its Statutory Auditors after a notice of 45 (forty five) days to the Concessioning Authority, subject to the replacement Statutory Auditors being appointed from the Panel of Chartered Accountants.

16.2.3 Notwithstanding anything to the contrary contained in this Agreement, the Concessioning Authority shall have the right, but not the obligation, to appoint at its cost from time to time and at anytime, another firm (the “Additional Auditors”) from the Panel of Chartered Accountants to audit and verify all those matters, expenses, costs, realisations and things which the Statutory Auditors are required to do, undertake or certify pursuant to this Agreement.

16.2.4 The Concessioning Authority shall have the right, but not the obligation, to appoint at its cost, for the duration of the Concession Period, another firm (the “Concurrent Auditors”) from the Panel of Chartered Accountants to undertake concurrent audit of the Concessionaire’s accounts.

16.3 Certification of claims by Statutory Auditors

Any claim or document provided by the Concessionaire to the Concessioning Authority in connection with or relating to receipts, income, payments, costs, expenses, accounts or audit, and any matter incidental thereto shall be valid and effective only if certified by its Statutory Auditors. For the avoidance of doubt, such certification shall not be required for exchange of information in the normal



course of business.

16.4 Dispute resolution

In the event of there being any difference between the findings of the Additional Auditors or the Concurrent Auditors, as the case may be, and the certification provided by the Statutory Auditors, such Auditors shall meet to resolve the differences and if they are unable to resolve the same, such Dispute shall be resolved by the Concessioning Authority by recourse to the Dispute Resolution Procedure.



ARTICLE 17

FORCE MAJEURE

17.1 Force Majeure As used in this Agreement, the expression “Force Majeure” or “Force Majeure Event” shall mean occurrence in India of any or all of Non-Political Event, Indirect Political Event and Political Event, as defined in Clauses 17.2, 17.3 and 17.4 respectively, if it affects the performance by the Party claiming the benefit of Force Majeure (the “Affected Party”) of its obligations under this Agreement and which act or event (i) is beyond the reasonable control of the Affected Party, and (ii) the Affected Party could not have prevented or overcome by exercise of due diligence and following Good Industry Practice, and (iii) has Material Adverse Effect on the Affected Party.

17.2 Non-Political Event A Non-Political Event shall mean one or more of the following acts or events: (a) act of God, epidemic, extremely adverse weather conditions, lightning, earthquake, landslide, cyclone, flood, volcanic eruption, chemical or radioactive contamination or ionising radiation, fire or explosion (to the extent of contamination or radiation or fire or explosion originating from a source external to the project facilities); (b) strikes or boycotts (other than those involving the Concessionaire, Contractors or their respective employees/representatives, or attributable to any act or omission of any of them) interrupting supplies and services to the Project Facilities for a continuous period of 24 (twenty four) hours and an aggregate period exceeding 7 (seven) days in an Accounting Year, and not being an Indirect Political Event set forth in Clause 17.3; (c) any failure or delay of a Contractor but only to the extent caused by another Non-Political Event and which does not result in any offsetting compensation being payable to the Concessionaire by or on behalf of such Contractor; (d) any judgement or order of any court of competent jurisdiction or statutory Concessioning Authority made against the Concessionaire in any proceedings for reasons other than (i) failure of the Concessionaire to comply with any Applicable Law or Applicable Permit, or (ii) on account of breach of any Applicable Law or Applicable Permit or of any contract, or (iii) enforcement of this Agreement, or (iv) exercise of any of its rights under this Agreement by the Concessioning Authority; or (e) any event or circumstances of a nature analogous to any of the foregoing. 17.3 Indirect Political Event An Indirect Political Event shall mean one or more of the following acts or events: (a) an act of war (whether declared or undeclared), invasion, armed conflict or act of foreign enemy, blockade, embargo, riot, insurrection, terrorist or military action, civil commotion or politically motivated sabotage; (b) industry-wide or State-wide strikes or industrial action for a continuous period of 24 (twenty four) hours and exceeding an aggregate period of 7 (seven) days in an Accounting Year; (c) any failure or delay of a vendor/supplier to the extent caused by any Indirect Political Event and which does not result in any offsetting compensation being payable to the Concessionaire by or on behalf of such Contractor (d) any Indirect Political Event that causes a Non-Political Event; or



(e) any event or circumstances of a nature analogous to any of the foregoing.

17.4 Political Event

A Political Event shall mean one or more of the following acts or events by or on account of any Government Instrumentality:

(a) compulsory acquisition in national interest or expropriation of any Project Assets or rights of the Concessionaire or of the Contractors;

(b) unlawful or unauthorised or without jurisdiction revocation of, or refusal to renew or grant without valid cause, any clearance, licence, permit, authorisation, no objection certificate, consent, approval or exemption required by the Concessionaire to perform its obligations under this Agreement and the Project Agreements; provided that such delay, modification, denial, refusal or revocation did not result from the Concessionaire’s inability or failure to comply with any condition relating to grant, maintenance or renewal of such clearance, licence, authorisation, no objection certificate, exemption, consent, approval or permit;

(c) any failure or delay of a vendor/supplier but only to the extent caused by another Political Event and which does not result in any offsetting compensation being payable to the Concessionaire by or on behalf of such Contractor; or

(d) any event or circumstance of a nature analogous to any of the foregoing.

17.5 Duty to report Force Majeure Event

17.5.1 Upon occurrence of a Force Majeure Event, the Affected Party shall by notice report such occurrence to the other Party forthwith. Any notice pursuant hereto shall include full particulars of:

(a) the nature and extent of each Force Majeure Event which is the subject of any claim for relief under this Article 17 with evidence in support thereof;

(b) the estimated duration and the effect or probable effect which such Force Majeure Event is having or will have on the Affected Party’s performance of its obligations under this Agreement;

(c) the measures which the Affected Party is taking or proposes to take for alleviating the impact of such Force Majeure Event; and

(d) any other information relevant to the Affected Party’s claim.

17.5.2 The Affected Party shall not be entitled to any relief for or in respect of a Force Majeure Event unless it shall have notified the other Party of the occurrence of the Force Majeure Event as soon as reasonably practicable, and in any event not later than 7 (seven) days after the Affected Party knew, or ought reasonably to have known, of its occurrence, and shall have given particulars of the probable material effect that the Force Majeure Event is likely to have on the performance of its obligations under this Agreement.

17.5.3 For so long as the Affected Party continues to claim to be materially affected by such Force Majeure Event, it shall provide the other Party with regular (and not less than weekly) reports containing information as required by Clause 17.5.1, and such other information as the other Party may reasonably request the Affected Party to provide.

17.6 Effect of Force Majeure Event on the Concession

17.6.1 Upon the occurrence of any Force Majeure Event prior to the Appointed Date, the Conditions Precedent Period as set forth in Article 4 shall be extended by a period equal in length to the duration of the Force Majeure Event.

17.6.2 At any time after the Appointed Date, if any Force Majeure Event occurs:

(a) whereupon the Concessionaire is unable to provide the ambulance service



during the period for which Force Majeure exists, no Fixed O&M Fee or Variable O&M Fee shall be paid by the Concessioning Authority to the Concessionaire for the days on which the Ambulance Service is not made available by the Concessionaire. For the avoidance of doubt, the amounts due and payable by the Concessioning Authority to the Concessionaire for such period, shall be calculated as per the provisions of Clause 14.2.1 of this Agreement.

17.6.3 Upon the occurrence of Force Majeure Event, not being for a continuous period of

90 (ninety) days, if the Concessionaire is unable to provide Ambulance Service during the period for which Force Majeure exists, the Concession Period will be extended by the Concessioning Authority for a period not exceeding ½ (one half) of the duration for which Ambulance Services were suspended by the Concessionaire due to the subsistence of Force Majeure during the Concession Period. It is clarified that the total extension in the Concession Period as per this Clause 17.6 shall not exceed a period of 180 (one hundred and eighty) days. In case of occurrence of Force Majeure Event for more than a continuous period of 90 (ninety) days or for a total/cumulative time period of more than 360 (three hundred and sixty) days during the Concession Period, the provisions of Clause 17.8 shall be applicable.

17.7 Allocation of costs arising out of Force Majeure 17.7.1 Upon occurrence of any Force Majeure Event prior to the Appointed Date and

during the Concession Period, the Parties shall bear their respective costs and no Party shall be required to pay to the other Party any costs thereof.

17.7.2 Save and except as expressly provided in this Article 17, neither Party shall be liable in any manner whatsoever to the other Party in respect of any loss, damage, cost, expense, claims, demands and proceedings relating to or arising out of occurrence or existence of any Force Majeure Event or exercise of any right pursuant hereto.

17.8 Termination Notice for Force Majeure Event

If a Force Majeure Event subsists for more than a continuous period of 90 (ninety) days or for a total/cumulative time period of more than 360 (three hundred and sixty) days during the Concession Period, either Party may in its discretion terminate this Agreement by issuing a Termination Notice to the other Party without being liable in any manner whatsoever, save as provided in this Article 17, and upon issue of such Termination Notice, this Agreement shall, notwithstanding anything to the contrary contained herein, stand terminated forthwith; provided that before issuing such Termination Notice, the Party intending to issue the Termination Notice shall inform the other Party of such intention and grant 15 (fifteen) days time to make a representation, and may after the expiry of such 15 (fifteen) days period, whether or not it is in receipt of such representation, in its sole discretion issue the Termination Notice.

17.9 Termination Payment for Force Majeure Event

17.9.1 If Termination is on account of any of the Force Majeure Events, the Concessioning Authority shall not make any Termination Payment to the Concessionaire. However, the O&M Performance Security shall be returned back to the Concessionaire.


In the event that the Parties are unable to agree in good faith about the occurrence or existence of a Force Majeure Event, such Dispute shall be finally settled in accordance with the Dispute Resolution Procedure; provided that the burden of proof as to the occurrence or existence of such Force Majeure Event shall be upon the Party claiming relief and/or excuse on account of such Force Majeure Event.

17.11 Excuse from performance of obligations

If the Affected Party is rendered wholly or partially unable to perform its obligations under this Agreement because of a Force Majeure Event, it shall be



excused from performance of such of its obligations to the extent it is unable to perform on account of such Force Majeure Event; provided that:

(a) the suspension of performance shall be of no greater scope and of no longer duration than is reasonably required by the Force Majeure Event;

(b) the Affected Party shall make all reasonable efforts to mitigate or limit damage to the other Party arising out of or as a result of the existence or occurrence of such Force Majeure Event and to cure the same with due diligence; and

(c) when the Affected Party is able to resume performance of its obligations under this Agreement, it shall give to the other Party notice to that effect and shall promptly resume performance of its obligations hereunder.



ARTICLE 18

SUSPENSION OF CONCESSIONAIRE’S RIGHTS

18.1 Suspension upon Concessionaire Default

Upon occurrence of a Concessionaire Default, the Concessioning Authority shall be entitled, without prejudice to its other rights and remedies under this Agreement including its rights of Termination hereunder, to (i) suspend all rights of the Concessionaire under this Agreement including the Concessionaire’s right to collect Fixed O&M Fee and Variable O&M Fee, and (ii) exercise such rights itself or authorise any other person to exercise the same on its behalf during such suspension (the “Suspension”). Suspension hereunder shall be effective forthwith upon issue of notice by the Concessioning Authority to the Concessionaire and may extend up to a period not exceeding 90 (ninety) days from the date of issue of such notice; provided that upon written request from the Concessionaire and the Lenders’ Representative, the Concessioning Authority shall extend the aforesaid period of 90 (ninety) days by a further period not exceeding 60 (sixty) days.

18.2 Concessioning Authority to act on behalf of Concessionaire

18.2.1 During the period of Suspension, the Concessioning Authority shall, on behalf of the Concessionaire, collect all Fee and revenues under and in accordance with this Agreement.

18.2.2 During the period of Suspension hereunder, all assets and liabilities in relation to the Project Facilities shall continue to vest in the Concessionaire and all things done or actions taken, including expenditure incurred by the Concessioning Authority for discharging the obligations of the Concessionaire under and in accordance with this Agreement and the Project Agreements, shall be deemed to have been done or taken for and on behalf of the Concessionaire and the Concessionaire undertakes to indemnify the Concessioning Authority for all costs incurred during such period.

18.3 Revocation of Suspension

18.3.1 In the event that the Concessioning Authority shall have rectified or removed the cause of Suspension within a period not exceeding 45 (forty five) days from the date of Suspension, it shall revoke the Suspension forthwith and restore all rights of the Concessionaire under this Agreement.

18.3.2 Upon the Concessionaire having cured the Concessionaire Default within a period not exceeding 45 (forty five) days from the date of Suspension, the Concessioning Authority shall revoke the Suspension forthwith and restore all rights of the Concessionaire under this Agreement.

18.4 Termination

18.4.1 At any time during the period of Suspension under this Article 18, the Concessionaire may by notice require the Concessioning Authority to revoke the Suspension and issue a Termination Notice. The Concessioning Authority shall within 15 (fifteen) days of receipt of such notice, terminate this Agreement under and in accordance with Article 19.

18.4.2 Notwithstanding anything to the contrary contained in this Agreement, in the event that Suspension is not revoked within 90 (ninety) days from the date of Suspension hereunder or within the extended period, if any, set forth in Clause 18.1, the Concession Agreement shall, upon expiry of the aforesaid period, be deemed to have been terminated by mutual agreement of the Parties and all the provisions of this Agreement shall apply, mutatis mutandis, to such Termination as if a Termination Notice had been issued by the Concessioning Authority upon occurrence of a Concessionaire Default.



ARTICLE 19

TERMINATION

19.1 Termination for Concessionaire Default

19.1.1 Save as otherwise provided in this Agreement, in the event that any of the defaults specified below shall have occurred, and the Concessionaire fails to cure the default within the Cure Period set forth below, or where no Cure Period is specified, then within a Cure Period of 60 (sixty) days, the Concessionaire shall be deemed to be in default of this Agreement (a “Concessionaire Default”), unless the default has occurred solely as a result of any breach of this Agreement by the Concessioning Authority or due to Force Majeure. The defaults referred to herein shall include:

(a) the O&M Performance Security has been encashed and appropriated in accordance with Clause 9.2 and the Concessionaire fails to replenish or provide fresh O&M Performance Security within a Cure Period of 30 (thirty) days;

(b) subsequent to the replenishment or furnishing of fresh O&M Performance Security in accordance with Clause 9.2, the Concessionaire fails to cure, within a Cure Period of 90 (ninety) days, the Concessionaire Default for which whole or part of the O&M Performance Security was appropriated;

(c) the Concessionaire is in material breach of its obligations as laid down in this Concession Agreement;

(d) the Concessionaire abandons or manifests intention to abandon the operation and maintenance of the Project Facilities without the prior written consent of the Concessioning Authority;

(e) the Concessionaire is in breach of the Maintenance Requirements;

(f) upon occurrence of a Financial Default, the Lenders’ Representative has by notice required the Concessioning Authority to undertake Suspension and the Concessionaire fails to cure the default within a period of 15 (fifteen) days of such notice;

(g) a breach of any of the Project Agreements by the Concessionaire has caused a Material Adverse Effect;

(h) the Concessionaire creates any Encumbrance in breach of this Agreement;

(i) the Concessionaire repudiates this Agreement or otherwise takes any action or evidences or conveys an intention not to be bound by the Agreement;

(j) a Change in Ownership has occurred in breach of the provisions of Clause 5.3;

(k) there is a transfer, pursuant to law either of (i) the rights and/or obligations of the Concessionaire under any of the Project Agreements, or of (ii) all or part of the assets or undertaking of the Concessionaire, and such transfer causes a Material Adverse Effect;

(l) an execution levied on any of the assets of the Concessionaire has caused a Material Adverse Effect;

(m) the Concessionaire is adjudged bankrupt or insolvent, or if a trustee or receiver is appointed for the Concessionaire or for the whole or material part of its assets that has a material bearing on the Project;

(n) the Concessionaire has been, or is in the process of being liquidated, dissolved, wound-up, amalgamated or reconstituted in a manner that would cause, in the reasonable opinion of the Concessioning Authority, a Material Adverse Effect;

(o) a resolution for winding up of the Concessionaire is passed, or any petition



for winding up of the Concessionaire is admitted by a court of competent jurisdiction and a provisional liquidator or receiver is appointed and such order has not been set aside within 90 (ninety) days of the date thereof or the Concessionaire is ordered to be wound up by Court except for the purpose of amalgamation or reconstruction; provided that, as part of such amalgamation or reconstruction, the entire property, assets and undertaking of the Concessionaire are transferred to the amalgamated or reconstructed entity and that the amalgamated or reconstructed entity has unconditionally assumed the obligations of the Concessionaire under this Agreement and the Project Agreements; and provided that:

(i) the amalgamated or reconstructed entity has the capability and operating experience necessary for the performance of its obligations under this Agreement and the Project Agreements;

(ii) the amalgamated or reconstructed entity has the financial standing to perform its obligations under this Agreement and the Project Agreements and has a credit worthiness at least as good as that of the Concessionaire as at the Appointed Date; and

(iii) each of the Project Agreements remains in full force and effect;

(p) any representation or warranty of the Concessionaire herein contained which is, as of the date hereof, found to be materially false or the Concessionaire is at any time hereafter found to be in breach thereof;

(q) the Concessionaire submits to the Concessioning Authority any statement which has a material effect on the Concessioning Authority’s rights, obligations or interests and which is false in material particulars;

(r) the Concessionaire has failed to fulfil any obligation, for which failure Termination has been specified in this Agreement; or

(s) the Concessionaire commits a default in complying with any other provision of this Agreement if such a default causes a Material Adverse Effect on the Concessioning Authority.

19.1.2 Without prejudice to any other rights or remedies which the Concessioning Authority may have under this Agreement, upon occurrence of a Concessionaire Default, the Concessioning Authority shall be entitled to terminate this Agreement by issuing a Termination Notice to the Concessionaire; provided that before issuing the Termination Notice, the Concessioning Authority shall by a notice inform the Concessionaire of its intention to issue such Termination Notice and grant 15 (fifteen) days to the Concessionaire to make a representation, and may after the expiry of such 15 (fifteen) days, whether or not it is in receipt of such representation, issue the Termination Notice, subject to the provisions of clause 19.1.3.

19.1.3 The Concessioning Authority shall, if there be Senior Lenders, send a copy of its notice of intention to issue a Termination Notice referred to in Clause 19.1.2 to inform the Lenders’ Representative:

19.2 Termination for Concessioning Authority Default

19.2.1 In the event that any of the defaults specified below shall have occurred, and the Concessioning Authority fails to cure such default within a Cure Period of 90 (ninety) days or such longer period as has been expressly provided in this Agreement, the Concessioning Authority shall be deemed to be in default of this Agreement (the “Concessioning Authority Default”) unless the default has occurred as a result of any breach of this Agreement by the Concessionaire or due to Force Majeure. The defaults referred to herein shall include:

(a) The Concessioning Authority commits a material default in complying with any of the provisions of this Agreement and such default has a Material Adverse Effect on the Concessionaire;

(b) the Concessioning Authority has failed to make any payment to the Concessionaire within the period specified in this Agreement;



(c) the Concessioning Authority repudiates this Agreement or otherwise takes any action that amounts to or manifests an irrevocable intention not to be bound by this Agreement; or

(d) the State commits a material default in complying with the provisions of this Agreement if such default has a Material Adverse Effect on the Concessionaire and the breach continues for a period of 90 (ninety) days from the date of notice given in this behalf by the Concessionaire to the Concessioning Authority.

19.2.2 Without prejudice to any other right or remedy which the Concessionaire may have under this Agreement, upon occurrence of an Concessioning Authority Default, the Concessionaire shall, be entitled to terminate this Agreement by issuing a Termination Notice to the Government; provided that before issuing the Termination Notice, the Concessionaire shall by a notice inform the Concessioning Authority of its intention to issue the Termination Notice and grant 15 (fifteen) days to the Concessioning Authority to make a representation, and may after the expiry of such 15 (fifteen) days, whether or not it is in receipt of such representation, issue the Termination Notice.

19.3 Termination Payment

19.3.1 Upon Termination on account of a Concessionaire Default during the Concession Period, no Termination Payment shall be due or payable to the Concessionaire. In addition to this, the Concessioning Authority shall forfeit the O&M Performance Security of the Concessionaire and terminate the Concession Agreement, as per the provisions detailed out in this Concession Agreement.

19.3.2 Upon Termination on account of Concessioning Authority Default, no termination Payment shall be due or payable to the Concessionaire. However, the Concessioning Authority shall return back the O&M Performance Security to the Concessionaire.

19.4 Other rights and obligations of the Concessioning Authority

Upon Termination for any reason whatsoever, the Concessioning Authority shall:

(a) be deemed to have taken possession and control of the Project Facilities forthwith;

(b) take possession and control of all materials, stores, implements, and equipment on or about the Call Centre;

(c) be entitled to restrain the Concessionaire and any person claiming through or under the Concessionaire from entering upon the Call Centre Building or any part of the Project;

(d) require the Concessionaire to comply with the Divestment Requirements set forth in Clause 20.1; and

(e) succeed upon election by the Concessioning Authority, without the necessity of any further action by the Concessionaire, to the interests of the Concessionaire under such of the Project Agreements as the Concessioning Authority may in its discretion deem appropriate, and shall upon such election be liable to the Contractors only for compensation accruing and becoming due and payable to them under the terms of their respective Project Agreements from and after the date the Concessioning Authority elects to succeed to the interests of the Concessionaire. For the avoidance of doubt, it is hereby agreed, and the Concessionaire hereby acknowledges, that all sums claimed by such Contractors as being due and owing for works and services performed or accruing on account of any act, omission or event prior to such date shall constitute debt between the Concessionaire and such Contractors, and the Concessioning Authority shall not in any manner be liable for such sums. It is further agreed that in the event the Concessioning Authority elects to cure any outstanding defaults under such Project Agreements, the amount expended by the Concessioning Authority for this purpose shall be recoverable from the Concessionaire.



19.5 Survival of rights

Notwithstanding anything to the contrary contained in this Agreement, any Termination pursuant to the provisions of this Agreement shall be without prejudice to the accrued rights of either Party including its right to claim and recover money damages, insurance proceeds, security deposits, and other rights and remedies, which it may have in law or contract. All rights and obligations of either Party under this Agreement, including Termination Payments and Divestment Requirements, shall survive the Termination to the extent such survival is necessary for giving effect to such rights and obligations.



ARTICLE 20

DIVESTMENT OF RIGHTS AND INTEREST

20.1 Divestment Requirements

Upon Termination, the Concessionaire shall comply with and conform to the following Divestment Requirements:

(a) notify to the Concessioning Authority forthwith the location and particulars of all Project Assets;

(b) deliver forthwith the actual or constructive possession of all the Project Assets and the Project Facilities, free and clear of all Encumbrances;

(c) cure all Project Assets, including the Ambulances, equipment, and software, of all defects and deficiencies so that the Project Facilities is compliant with the Maintenance Requirements; provided that in the event of Termination during the Project Implementation Period, all Project Assets and data generated in the course of the Concession Period shall be handed over on ‘as is where is’ basis after bringing them to a safe condition;

(d) deliver relevant records, including medical records of all the individuals treated under Project in the form of software database and licence(s) and hard copy documents, apart from all the reports pertaining to the Project Facilities and its design, engineering, operation and maintenance, including all programmes and manuals pertaining thereto, and complete ‘as built’ Drawings as on the Transfer Date;

(e) transfer and/or deliver all Applicable Permits/software license(s) relating to the Project to the extent permissible under Applicable Laws;

(f) execute such deeds of conveyance, documents and other writings as the Concessioning Authority may reasonably require for conveying, divesting and assigning all the rights, title and interest of the Concessionaire in the Project Facilities, including the right to receive outstanding insurance claims to the extent due and payable to the Government, absolutely unto the Concessioning Authority or its nominee; and

(g) comply with all other requirements as may be prescribed or required under Applicable Laws for completing the divestment and assignment of all rights, title and interest of the Concessionaire in the Project Facilities, free from all Encumbrances, absolutely unto the Concessioning Authority or to its nominee.

20.2 Inspection and cure

Not earlier than 90 (ninety) days before Termination but not later than 15 (fifteen) days before the effective date of such Termination, the Concessioning Authority shall verify, after giving due notice to the Concessionaire of the time, date and venue of such verification, compliance by the Concessionaire with the Maintenance Requirements, and if required, cause appropriate tests to be carried out at the Concessionaire’s cost for this purpose. Defaults, if any, in the Maintenance Requirements shall be cured by the Concessionaire at its cost and the provisions of Article 21 shall apply, mutatis mutandis, in relation to curing of defects or deficiencies under this Article 20.

20.3 Vesting Certificate

The divestment of all rights, title and interest in the Project Facilities shall be deemed to be complete on the date when all of the Divestment Requirements have been fulfilled, and the Concessioning Authority shall, without unreasonable delay, thereupon issue a certificate (the “Vesting Certificate”), which will have the effect of constituting evidence of divestment by the Concessionaire of all of its rights, title and interest in the Project Facilities, and their vesting in the Concessioning Authority pursuant hereto. It is expressly agreed that any defect or deficiency in the Divestment Requirements shall not in any manner be construed



or interpreted as restricting the exercise of any rights by the Concessioning Authority or its nominee on, or in respect of, the Project Facilities on the footing that all Divestment Requirements have been complied with by the Concessionaire.

20.4 Additional Facilities

Notwithstanding anything to the contrary contained in this Agreement, all Additional Facilities shall continue to vest in the Concessionaire upon and after Termination.

20.5 Divestment costs etc.

20.5.1 The Concessionaire shall bear and pay all costs incidental to divestment of all of the rights, title and interest of the Concessionaire in the Project Facilities in favour of the Concessioning Authority upon Termination, save and except that all stamp duties payable on any deeds or Documents executed by the Concessionaire in connection with such divestment shall be borne by the Concessioning Authority.

20.5.2 In the event of any dispute relating to matters covered by and under this Article 20, the Dispute Resolution Procedure shall apply.



ARTICLE 21

DEFECTS LIABILITY AFTER TERMINATION

21.1 Liability for defects after Termination

The Concessionaire shall be responsible for all defects and deficiencies in the Project Facilities for a period of 90 (ninety) days after Termination, and it shall have the obligation to repair or rectify, at its own cost, all defects and deficiencies observed by the Concessioning Authority in the Project Facilities during the aforesaid period. In the event that the Concessionaire fails to repair or rectify such defect or deficiency within a period of 15 (fifteen) days from the date of notice issued by the Concessioning Authority in this behalf, the Concessioning Authority shall be entitled to get the same repaired or rectified at the Concessionaire’s risk and cost so as to make the Project Facilities conform to the Maintenance Requirements. All costs incurred by the Concessioning Authority hereunder shall be reimbursed by the Concessionaire to the Concessioning Authority within 15 (fifteen) days of receipt of demand thereof, and in the event of default in reimbursing such costs, the Concessioning Authority shall be entitled to recover the same from the O&M Performance Security.

21.2 ASSIGNMENT AND CHARGES

21.1 Restrictions on assignment and charges

21.1.1 This Agreement shall not be assigned by the Concessionaire to any person, save and except with the prior consent in writing of the Concessioning Authority, which consent the Concessioning Authority shall be entitled to decline without assigning any reason.

21.1.2 The Concessionaire shall not create nor permit to subsist any Encumbrance, or otherwise transfer or dispose of all or any of its rights and benefits under this Agreement or any Project Agreement to which the Concessionaire is a party except with prior consent in writing of the Concessioning Authority, which consent the Concessioning Authority shall be entitled to decline without assigning any reason.

21.1.3 The Concessionaire shall not mortgage/pledge/hypothecate any Project Asset except with prior consent in writing of the Concessioning Authority, which consent the Concessioning Authority shall be entitled to decline without assigning any reason.

21.2 Assignment by the Concessioning Authority

Notwithstanding anything to the contrary contained in this Agreement, the Concessioning Authority may, after giving 60 (sixty) days’ notice to the Concessionaire, assign any of its rights and benefits and/or obligations under this Agreement; to an assignee who is, in the reasonable opinion of the Concessioning Authority, capable of fulfilling all of the Concessioning Authority’s then outstanding obligations under this Agreement.



ARTICLE 22

LIABILITY AND INDEMNITY

22.1 General indemnity

22.1.1 The Concessionaire will indemnify, defend, save and hold harmless the Government and its officers, servants, agents, Government Instrumentalities and Government owned and/or controlled entities/enterprises, including the Concessioning Authority (“the Indemnified Persons”) against any and all suits, proceedings, actions, demands and third party claims for any loss, damage, cost and expense of whatever kind and nature arising out of any breach by the Concessionaire of any of its obligations under this Agreement or any related agreement or on account of any defect or deficiency in the provision of services by the Concessionaire to any User, except to the extent that any such suits, proceedings, actions, demands and claims have arisen due to any negligent act or omission, or breach of this Agreement on the part of the Concessioning Authority Indemnified Persons.

22.1.2 The Concessioning Authority will indemnify, defend, save and hold harmless the Concessionaire against any and all suits, proceedings, actions, demands and third party claims for any loss, damage, cost and expense of whatever kind and nature arising out of breach by the Concessioning Authority of any of its obligations under this Agreement or any related agreement, which materially and adversely affect the performance by the Concessionaire of its obligations under this Agreement, save and except that where any such claim, suit, proceeding, action, and/or demand has arisen due to a negligent act or omission, or breach of any of its obligations under any provision of this Agreement or any related agreement and/or breach of its statutory duty on the part of the Concessionaire, its subsidiaries, affiliates, contractors, servants or agents, the same shall be the liability of the Concessionaire.

22.2 Indemnity by the Concessionaire

22.2.1 Without limiting the generality of Clause 22.1, the Concessionaire shall fully indemnify, hold harmless and defend the Government and the Indemnified Persons from and against any and all loss and/or damages arising out of or with respect to:

(a) failure of the Concessionaire to comply with Applicable Laws and Applicable Permits;

(b) payment of taxes required to be made by the Concessionaire in respect of the income or other taxes of the Concessionaire’s contractors, suppliers and representatives; or

(c) non-payment of amounts due as a result of materials or services furnished to the Concessionaire or any of its contractors which are payable by the Concessionaire or any of its contractors.

22.2.2 Without limiting the generality of the provisions of this Article 22, the Concessionaire shall fully indemnify, hold harmless and defend the Indemnified Persons from and against any and all suits, proceedings, actions, claims, demands, liabilities and damages which the Indemnified Persons may hereafter suffer, or pay by reason of any demands, claims, suits or proceedings arising out of claims of infringement of any domestic or foreign patent rights, copyrights or other intellectual property, proprietary or confidentiality rights with respect to any materials, information, design or process used by the Concessionaire or by the Concessionaire’s Contractors in performing the Concessionaire’s obligations or in any way incorporated in or related to the Project. If in any such suit, action, claim or proceedings, a temporary restraint order or preliminary injunction is granted, the Concessionaire shall make every reasonable effort, by giving a satisfactory bond or otherwise, to secure the revocation or suspension of the injunction or restraint order. If, in any such suit, action, claim or proceedings, the Project Facilities, or any part thereof or comprised therein, is held to constitute an infringement and its use is permanently enjoined, the Concessionaire shall promptly make every reasonable effort to secure for the Concessioning Authority a licence, at no cost to the Concessioning Authority, authorising continued use of



the infringing work. If the Concessionaire is unable to secure such licence within a reasonable time, the Concessionaire shall, at its own expense, and without impairing the Specifications and Standards, either replace the affected work, or part, or process thereof with non-infringing work or part or process, or modify the same so that it becomes non-infringing.

22.3 Notice and contest of claims

In the event that either Party receives a claim or demand from a third party in respect of which it is entitled to the benefit of an indemnity under this Article 22 (the “Indemnified Party”) it shall notify the other Party (the “Indemnifying Party”) within 15 (fifteen) days of receipt of the claim or demand and shall not settle or pay the claim without the prior approval of the Indemnifying Party, which approval shall not be unreasonably withheld or delayed. In the event that the Indemnifying Party wishes to contest or dispute the claim or demand, it may conduct the proceedings in the name of the Indemnified Party, subject to the Indemnified Party being secured against any costs involved, to its reasonable satisfaction.

22.4 Defence of claims

22.4.1 The Indemnified Party shall have the right, but not the obligation, to contest, defend and litigate any claim, action, suit or proceeding by any third party alleged or asserted against such Party in respect of, resulting from, related to or arising out of any matter for which it is entitled to be indemnified hereunder, and reasonable costs and expenses thereof shall be indemnified by the Indemnifying Party. If the Indemnifying Party acknowledges in writing its obligation to indemnify the Indemnified Party in respect of loss to the full extent provided by this Article 22, the Indemnifying Party shall be entitled, at its option, to assume and control the defence of such claim, action, suit or proceeding, liabilities, payments and obligations at its expense and through the counsel of its choice; provided it gives prompt notice of its intention to do so to the Indemnified Party and reimburses the Indemnified Party for the reasonable cost and expenses incurred by the Indemnified Party prior to the assumption by the Indemnifying Party of such defence. The Indemnifying Party shall not be entitled to settle or compromise any claim, demand, action, suit or proceeding without the prior written consent of the Indemnified Party, unless the Indemnifying Party provides such security to the Indemnified Party as shall be reasonably required by the Indemnified Party to secure the loss to be indemnified hereunder to the extent so compromised or settled.

22.4.2 If the Indemnifying Party has exercised its rights under Clause 22.3, the Indemnified Party shall not be entitled to settle or compromise any claim, action, suit or proceeding without the prior written consent of the Indemnifying Party (which consent shall not be unreasonably withheld or delayed).

22.4.3 If the Indemnifying Party exercises its rights under Clause 22.3, the Indemnified Party shall nevertheless have the right to employ its own counsel, and such counsel may participate in such action, but the fees and expenses of such counsel shall be at the expense of the Indemnified Party, when and as incurred, unless:

(a) the employment of counsel by such party has been authorised in writing by the Indemnifying Party; or

(b) the Indemnified Party shall have reasonably concluded that there may be a conflict of interest between the Indemnifying Party and the Indemnified Party in the conduct of the defence of such action; or

(c) the Indemnifying Party shall not, in fact, have employed independent counsel reasonably satisfactory to the Indemnified Party, to assume the defence of such action and shall have been so notified by the Indemnified Party; or

(d) the Indemnified Party shall have reasonably concluded and specifically notified the Indemnifying Party either:

(i) that there may be specific defences available to it which are different from or additional to those available to the Indemnifying



Party; or

(ii) that such claim, action, suit or proceeding involves or could have a material adverse effect upon it beyond the scope of this Agreement:

Provided that if Sub-clauses (b), (c) or (d) of this Clause 22.4.3 shall be applicable, the counsel for the Indemnified Party shall have the right to direct the defence of such claim, demand, action, suit or proceeding on behalf of the Indemnified Party, and the reasonable fees and disbursements of such counsel shall constitute legal or other expenses hereunder.

22.5 No consequential claims

Notwithstanding anything to the contrary contained in this Article 22, the indemnities herein provided shall not include any claim or recovery in respect of any cost, expense, loss or damage of an indirect, incidental or consequential nature, including loss of profit, except as expressly provided in this Agreement.

22.6 Survival on Termination

The provisions of this Article 22 shall survive Termination.



ARTICLE 23

RIGHTS AND TITLE OVER THE CALL CENTRE BUILDING

23.1 Licensee rights

For the purpose of this Agreement, the Concessionaire shall have rights to the use of the Call Centre Building as sole licensee subject to and in accordance with this Agreement, and to this end, it may regulate the entry and use of the Project Facilities by third parties in accordance with and subject to the provisions of this Agreement.

23.2 Access rights of the Concessioning Authority and others

23.2.1 The Concessionaire shall allow free access to the Call Centre Building and the Project Facilities at all times for the authorised representatives of the Concessioning Authority and Senior Lenders, and for the persons duly authorised by any Government Instrumentality to inspect the Project Facilities or to investigate any matter, and upon reasonable notice, the Concessionaire shall provide to such persons reasonable assistance necessary to carry out their respective duties and functions.

23.2.2 The Concessionaire shall allow free access to the Call Centre Building at all times for the authorised persons of the controlling body of such utility or Project Facilities.

23.3 Property taxes

The Concessionaire shall pay any property taxes for the Call Centre Building, if detailed out in the license deeds/ agreement executed between the Concessionaire and the third party.

23.4 Restriction on sub-letting

The Concessionaire shall not sublicense or sublet the whole or any part of the Call Centre Building, save and except as may be expressly set forth in this Agreement; provided that nothing contained herein shall be construed or interpreted as restricting the right of the Concessionaire to appoint Contractors for the performance of its obligations hereunder including for operation and maintenance of all or any part of the Project Facilities.



ARTICLE 24

DISPUTE RESOLUTION


24.1.1 Any dispute, difference or controversy of whatever nature howsoever arising under or out of or in relation to this Agreement (including its interpretation) between the Parties, and so notified in writing by either Party to the other Party (the “Dispute”) shall, in the first instance, be attempted to be resolved amicably in accordance with the conciliation procedure set forth in Clause 24.2.

24.1.2 The Parties agree to use their best efforts for resolving all Disputes arising under or in respect of this Agreement promptly, equitably and in good faith, and further agree to provide each other with reasonable access during normal business hours to all non-privileged records, information and data pertaining to any Dispute.

24.2 Conciliation

In the event of any Dispute between the Parties, either Party may call upon the Government to mediate and assist the Parties in arriving at an amicable settlement thereof. Failing mediation by the Government, either Party may require such Dispute to be referred to the Chairman of the Concessioning Authority and the Chairman of the Board of Directors of the Concessionaire for amicable settlement, and upon such reference, the said persons shall meet no later than 7 (seven) days from the date of reference to discuss and attempt to amicably resolve the Dispute. If such meeting does not take place within the 7 (seven) day period or the Dispute is not amicably settled within 15 (fifteen) days of the meeting or the Dispute is not resolved as evidenced by the signing of written terms of settlement within 30 (thirty) days of the notice in writing referred to in Clause 24.1.1 or such longer period as may be mutually agreed by the Parties, either Party may refer the Dispute to arbitration in accordance with the provisions of Clause 24.3.

24.3 Arbitration

24.3.1 Any Dispute which is not resolved amicably by conciliation, as provided in Clause 24.2, shall be finally decided by reference to arbitration by a Board of Arbitrators appointed in accordance with Clause 24.3.2. Such arbitration shall be held in accordance with the Rules of Arbitration of the International Centre for Alternative Dispute Resolution, New Delhi (the “Rules”), or such other rules as may be mutually agreed by the Parties, and shall be subject to the provisions of the Arbitration Act. The venue of such arbitration shall be Shimla, and the language of arbitration proceedings shall be English.

24.3.2 There shall be a Board of three arbitrators, of whom each Party shall select one, and the third arbitrator shall be appointed by the two arbitrators so selected, and in the event of disagreement between the two arbitrators, the appointment shall be made in accordance with the Rules.

24.3.3 The arbitrators shall make a reasoned award (the “Award”). Any Award made in any arbitration held pursuant to this Article 24 shall be final and binding on the Parties as from the date it is made, and the Concessionaire and the Concessioning Authority agree and undertake to carry out such Award without delay.

24.3.4 The Concessionaire and the Concessioning Authority agree that an Award may be enforced against the Concessionaire and/or the Concessioning Authority, as the case may be, and their respective assets wherever situated.

24.3.5 This Agreement and the rights and obligations of the Parties shall remain in full force and effect, pending the Award in any arbitration proceedings hereunder.

24.4 Adjudication by Regulatory Concessioning Authority or Commission

In the event of constitution of a statutory Regulatory Authority or Commission with powers to adjudicate upon disputes between the Concessionaire and the Concessioning Authority, all Disputes arising after such constitution shall, instead



of reference to arbitration under Clause 24.3, be adjudicated upon by such Regulatory Authority or Commission in accordance with the Applicable Law and all references to Dispute Resolution Procedure shall be construed accordingly. For the avoidance of doubt, the Parties hereto agree that the adjudication hereunder shall not be final and binding until an appeal against such adjudication has been decided by an appellate tribunal or High Court, as the case may be, or no such appeal has been preferred within the time specified in the Applicable Law.



ARTICLE 25

REDRESSAL OF PUBLIC GRIEVANCES

25.1 Complaints Register

25.1.1 The Concessionaire shall maintain a public relations office at the Call Centre and shall keep a register (the “Complaint Register”) at each Base Station open to public access at all times for recording of complaints by any person (the “Complainant”). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Base Station so as to bring it to the attention of all Users.

25.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered, the Concessionaire shall give a receipt to the Complainant stating the date and complaint number.

25.1.3 Without prejudice to the provisions of Clauses 25.1.1 and 25.1.2, the Concessioning Authority may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.

25.2 Redressal of complaints

25.2.1 The Concessionaire shall inspect the Complaint Register every day and take prompt and reasonable action for redressal of each complaint. The action taken shall be briefly noted in the Complaint Register and a reply stating the particulars thereof shall be sent by the Concessionaire to the Complainant under a certificate of posting.

25.2.2 Within 7 (seven) days of the close of each month, the Concessionaire shall send to the Concessioning Authority and to the Government a true photocopy each of all the pages of the Complaint Register on which any entry has been recorded during the course of such month, and upon perusal thereof, the Concessioning Authority may, in its discretion, advise the Concessionaire to take such further action as the Concessioning Authority may deem appropriate for a fair and just redressal of any grievance. The Concessionaire shall consider such advice and inform the Concessioning Authority of its decision thereon, and if the Concessioning Authority is of the opinion that the Complainant is entitled to further relief, it may refer the matter to the competent forum for its disposal under the Consumer Protection Act, 1986, and advise the Complainant to pursue the complaint at his own risk and cost.



ARTICLE 26

MISCELLANEOUS

26.1 Governing law and jurisdiction

This Agreement shall be construed and interpreted in accordance with and governed by the laws of India, and the courts at Shimla shall have jurisdiction over matters arising out of or relating to this Agreement.

26.2 Waiver of immunity

Each Party unconditionally and irrevocably:

(a) agrees that the execution, delivery and performance by it of this Agreement constitute commercial acts done and performed for commercial purpose;

(b) agrees that, should any proceedings be brought against it or its assets, property or revenues in any jurisdiction in relation to this Agreement or any transaction contemplated by this Agreement, no immunity (whether by reason of sovereignty or otherwise) from such proceedings shall be claimed by or on behalf of the Party with respect to its assets;

(c) waives any right of immunity which it or its assets, property or revenues now has, may acquire in the future or which may be attributed to it in any jurisdiction; and

(d) consents generally in respect of the enforcement of any judgement or award against it in any such proceedings to the giving of any relief or the issue of any process in any jurisdiction in connection with such proceedings (including the making, enforcement or execution against it or in respect of any assets, property or revenues whatsoever irrespective of their use or intended use of any order or judgement that may be made or given in connection therewith).

26.3 Depreciation

For the purposes of depreciation under the Applicable Laws, the property representing the capital investment made by the Concessionaire in the Project shall be deemed to be acquired and owned by the Concessionaire. For the avoidance of doubt, the Concessioning Authority shall not in any manner be liable in respect of any claims for depreciation to be made by the Concessionaire under the Applicable Laws.

26.5 Delayed payments

The Parties hereto agree that payments due from one Party to the other Party under the provisions of this Agreement shall be made within the period set forth therein, and if no such period is specified, within 15 (fifteen) days of receiving a demand along with the necessary particulars. In the event of delay beyond such period, the defaulting Party shall pay interest for the period of delay calculated at a rate equal to 5% (five per cent) above the Bank Rate, and recovery thereof shall be without prejudice to the rights of the Parties under this Agreement including Termination thereof.

26.6 Waiver

26.6.1 Waiver, including partial or conditional waiver, by either Party of any default by the other Party in the observance and performance of any provision of or obligations under this Agreement:-

(a) shall not operate or be construed as a waiver of any other or subsequent default hereof or of other provisions of or obligations under this Agreement;

(b) shall not be effective unless it is in writing and executed by a duly



authorised representative of the Party; and

(c) shall not affect the validity or enforceability of this Agreement in any manner.

26.6.2 Neither the failure by either Party to insist on any occasion upon the performance of the terms, conditions and provisions of this Agreement or any obligation thereunder nor time or other indulgence granted by a Party to the other Party shall be treated or deemed as waiver of such breach or acceptance of any variation or the relinquishment of any such right hereunder.

26.7 Liability for review of Documents and Drawings

Except to the extent expressly provided in this Agreement:

(a) no review, comment or approval by the Concessioning Authority of any Project Agreement, Document, Design or Drawing submitted by the Concessionaire nor any observation or inspection of the operation or maintenance of the Project Facilities nor the failure to review, approve, comment, observe or inspect hereunder shall relieve or absolve the Concessionaire from its obligations, duties and liabilities under this Agreement, the Applicable Laws and Applicable Permits; and

(b) the Concessioning Authority shall not be liable to the Concessionaire by reason of any review, comment, approval, observation or inspection referred to in Sub-clause (a) above.

26.8 Exclusion of implied warranties etc.

This Agreement expressly excludes any warranty, condition or other undertaking implied at law or by custom or otherwise arising out of any other agreement between the Parties or any representation by either Party not contained in a binding legal agreement executed by both Parties.

26.9 Survival

26.9.1 Termination shall:

(a) not relieve the Concessionaire or the Concessioning Authority as the case may be, of any obligations hereunder which expressly or by implication survive Termination hereof; and

(b) except as otherwise provided in any provision of this Agreement expressly limiting the liability of either Party, not relieve either Party of any obligations or liabilities for loss or damage to the other Party arising out of, or caused by, acts or omissions of such Party prior to the effectiveness of such Termination or arising out of such Termination.

26.9.2 All obligations surviving Termination shall only survive for a period of 3 (three) years following the date of such Termination.

26.10 Entire Agreement

This Agreement and the Schedules together constitute a complete and exclusive statement of the terms of the agreement between the Parties on the subject hereof, and no amendment or modification hereto shall be valid and effective unless such modification or amendment is agreed to in writing by the Parties and duly executed by persons especially empowered in this behalf by the respective Parties. All prior written or oral understandings, offers or other communications of every kind pertaining to this Agreement are abrogated and withdrawn.

26.11 Severability

If for any reason whatever, any provision of this Agreement is or becomes invalid, illegal or unenforceable or is declared by any court of competent jurisdiction or any other instrumentality to be invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions shall not be affected in any manner, and the Parties will negotiate in good faith with a view to agreeing to one



or more provisions which may be substituted for such invalid, unenforceable or illegal provisions, as nearly as is practicable to such invalid, illegal or unenforceable provision. Failure to agree upon any such provisions shall not be subject to the Dispute Resolution Procedure set forth under this Agreement or otherwise.

26.12 No partnership

This Agreement shall not be interpreted or construed to create an association, joint venture or partnership between the Parties, or to impose any partnership obligation or liability upon either Party, and neither Party shall have any right, power or Concessioning Authority to enter into any agreement or undertaking for, or act on behalf of, or to act as or be an agent or representative of, or to otherwise bind, the other Party.

26.13 Third Parties

This Agreement is intended solely for the benefit of the Parties, and their respective successors and permitted assigns, and nothing in this Agreement shall be construed to create any duty to, standard of care with reference to, or any liability to, any person not a Party to this Agreement.

26.14 Successors and Assigns

This Agreement shall be binding upon, and inure to the benefit of the Parties and their respective successors and permitted assigns.

26.15 Notices

Any notice or other communication to be given by any Party to the other Party under or in connection with the matters contemplated by this Agreement shall be in writing and shall:

(a) in the case of the Concessionaire, be given by facsimile and by letter delivered by hand to the address given and marked for attention of the person set out below or to such other person as the Concessionaire may from time to time designate by notice to the Concessioning Authority; provided that notices or other communications to be given to an address outside Delhi may, if they are subsequently confirmed by sending a copy thereof by registered acknowledgement due, air mail or by courier, be sent by facsimile to the number as the Concessionaire may from time to time designate by notice to the Concessioning Authority;

(b) in the case of the Concessioning Authority, be given by facsimile and by letter delivered by hand and be addressed to the Chairman of the Concessioning Authority with a copy delivered to the Concessioning Authority Representative or such other person as the Concessioning Authority may from time to time designate by notice to the Concessionaire; provided that if the Concessionaire does not have an office in Delhi it may send such notice by facsimile and by registered acknowledgement due, air mail or by courier; and

(c) any notice or communication by a Party to the other Party, given in accordance herewith, shall be deemed to have been delivered when in the normal course of post it ought to have been delivered.

26.16 Language

All notices required to be given by one Party to the other Party and all other communications, Documentation and proceedings which are in any way relevant to this Agreement shall be in writing and in English language.

26.17 Counterparts

This Agreement may be executed in two counterparts, each of which, when executed and delivered, shall constitute an original of this Agreement.



ARTICLE 27

DEFINITIONS

27.1 Definitions

In this Agreement, the following words and expressions shall, unless repugnant to the context or meaning thereof, have the meaning hereinafter respectively assigned to them:

“Accounting Year” means the financial year commencing from the first day of April of any calendar year and ending on the thirty-first day of March of the next calendar year;

“Additional Facilities” means the facilities such as training centres which the Concessionaire may, in its discretion and subject to Applicable Laws, provide or procure for the benefit of the Project, and which are in addition to the Project Facilities, and not situated within the Call Centre Building;

“Affected Party” shall have the meaning set forth in Clause 17.1;

“Agreement” or “Concession Agreement” means this Agreement, its Recitals, the Schedules hereto and any amendments thereto made in accordance with the provisions contained in this Agreement;

“Applicable Laws” means all laws, brought into force and effect by GOI or the State Government including rules, regulations and notifications made thereunder, and judgements, decrees, injunctions, writs and orders of any court of record, applicable to this Agreement and the exercise, performance and discharge of the respective rights and obligations of the Parties hereunder, as may be in force and effect during the subsistence of this Agreement;

“Applicable Permits” means all clearances, licences, permits, authorisations, no objection certificates, consents, approvals and exemptions required to be obtained or maintained under Applicable Laws in connection with the operation and maintenance of the Project Facilities during the subsistence of this Agreement;

“Appointed Date” means the date on which the Conditions Precedent of both the Parties have met and shall be deemed to be the date of commencement of the Concession Period;

“Arbitration Act” means the Arbitration and Conciliation Act, 1996 and shall include modifications to or any re-enactment thereof, as in force from time to time;

“Associate” or “Affiliate” means, in relation to either Party and/or Consortium Members, a person who controls, is controlled by, or is under the common control with such Party or Consortium Member (as used in this definition, the expression “control” means, with respect to a person which is a company or corporation, the ownership, directly or indirectly, of more than 50% (fifty per cent) of the voting shares of such person, and with respect to a person which is not a company or corporation, the power to direct the management and policies of such person, whether by operation of law or by contract or otherwise);

“Concessioning Authority Default” shall have the meaning set forth in Clause 19.2.1;

“Concessioning Authority Representative” means such person or persons as may be authorised in writing by the Concessioning Authority to act on its behalf under this Agreement and shall include any person or persons having Concessioning Authority to exercise any rights or perform and fulfil any obligations of the Concessioning Authority under this Agreement;

“Bank” means a bank incorporated in India and having a minimum net worth of Rs. 1,000 crore (Rupees one thousand crore) or any other bank acceptable to Senior Lenders, but does not include a bank in which any Senior Lender has an



interest;

“Bank Rate” means the rate of interest specified by the Reserve Bank of India from time to time in pursuance of section 49 of the Reserve Bank of India Act, 1934 or any replacement of such Bank Rate for the time being in effect;

“Bid” means the documents in their entirety comprised in the bid submitted by the Concessionaire/Consortium in response to the request for proposal (RFP) and the provisions thereof;

“Bid Security” means the security provided by the Concessionaire/Successful Bidder to the Concessioning Authority along with the Bid in a sum of Rs.5 Lakh (Rupees Five Lakh), in accordance with the Bid documents, and which is to remain in force until substituted by the O&M Performance Security;

“Change in Ownership” means a transfer of the direct and/or indirect legal or beneficial ownership of any shares, or securities convertible into shares in the Concessionaire during Concession Period; provided that any material variation (as compared to the representations made by the Concessionaire during the bidding process) in the proportion of the equity holding of any Consortium Member to the total Equity, if it occurs during the Concession Period, shall constitute Change in Ownership;

“Company” means the Company acting as the Concessionaire under this Agreement;

“Concession” shall have the meaning set forth in Clause 3.1.1;

“Concessionaire” shall have the meaning attributed thereto in the array of Parties hereinabove as set forth in the Recitals;

“Concession Period” means the period starting on and from the Appointed Date and ending on the Transfer Date;

“Concessionaire Default” shall have the meaning set forth in Clause 19.1.1;

“Conditions Precedent” shall have the meaning set forth in Clause 4.1.1;

“Consortium” shall have the meaning set forth in Recital (C);

“Consortium Member” means a company specified in Recital (C) as a member of the Consortium;

“Contingency” means a condition or situation that is likely to endanger the individuals within the territorial jurisdiction of the State of Himachal Pradesh;

“Contractor” means the person or persons, as the case may be, with whom the Concessionaire has entered into an O&M Contract or any other agreement or contract for operation and/or maintenance of the Project Facilities or matters incidental thereto, but does not include a person who has entered into an agreement for providing financial assistance to the Concessionaire;

“Cure Period” means the period specified in this Agreement for curing any breach or default of any provision of this Agreement by the Party responsible for such breach or default and shall: (a) commence from the date on which a notice is delivered by one Party to the

other Party asking the latter to cure the breach or default specified in such notice;

(b) not relieve any Party from liability to pay Damages or compensation under the provisions of this Agreement; and

(c) not in any way be extended by any period of Suspension under this Agreement; provided that if the cure of any breach by the Concessionaire requires any reasonable action by the Concessionaire that must be approved by the Concessioning Authority hereunder, the applicable Cure Period shall be extended by the period taken by the Concessioning Authority to accord their approval;

“Damages” shall have the meaning set forth in Sub-clause (v) of Clause 1.2.1;



“Dispatch” shall mean the result of a sequence of events beginning with the

receipt of a Call at the Call Centre, routing of an Ambulance to the site of the medical emergency and handing over the victim/patient to the concerned healthcare facility/ hospital.

“Dispute” shall have the meaning set forth in Clause 24.1.1;

“Dispute Resolution Procedure” means the procedure for resolution of Disputes set forth in Article 24;

“Divestment Requirements” means the obligations of the Concessionaire for and in respect of Termination as set forth in Article 20;

“Document” or “Documentation” means documentation in printed or written form, or in tapes, discs, drawings, computer programmes, writings, reports, photographs, films, cassettes, or expressed in any other written, electronic, audio or visual form;

“Tender Notice” shall have the meaning set forth in Recital ‘C’;

“Encumbrances” means, in relation to the Project Facilities, any encumbrances such as mortgage, charge, pledge, lien, hypothecation, security interest, assignment, privilege or priority of any kind having the effect of security or other such obligations, and shall include any designation of loss payees or beneficiaries or any similar arrangement under any insurance policy pertaining to the Project Facilities, where applicable herein;

“Financial Close” means the fulfilment of all conditions precedent to the initial availability of funds under the Financing Agreements;

“Financial Package” means the financing package indicating the total capital cost of Project Implementation and the means of financing thereof approved by the Senior Lenders, and includes Equity, all financial assistance specified in the Financing Agreements, if any;

“Financing Agreements” means the agreements executed by the Concessionaire in respect of financial assistance to be provided by the Senior Lenders by way of loans, guarantees, subscription to non-convertible debentures and other debt instruments including loan agreements, guarantees, notes, debentures, bonds and other debt instruments, security agreements, and other documents relating to the financing (including refinancing) of the Total Project Cost, and includes amendments or modifications made in accordance with Clause 5.2.2;

“Force Majeure” or “Force Majeure Event” shall have the meaning ascribed to it in Clause 17.1;

“GOI” means the Government of India;

“Good Industry Practice” means the practices, methods, techniques, designs, standards, skills, diligence, efficiency, reliability and prudence which are generally and reasonably expected from a reasonably skilled and experienced operator engaged in the same type of undertaking as envisaged under this Agreement and which would be expected to result in the performance of its obligations by the Concessionaire in accordance with this Agreement, Applicable Laws and Applicable Permits in reliable, safe, economical and efficient manner;

“Government” means the Government of Health & Family Welfare, Himachal Pradesh;

“Government Instrumentality” means any department, division or sub-division of the Government or the Government of India and includes any commission, board, Concessioning Authority, agency or municipal and other local Concessioning



Authority or statutory body including Panchayat under the control of the Government or the Government of India, as the case may be, and having jurisdiction over all or any part of the Project Facilities or the performance of all or any of the services or obligations of the Concessionaire under or pursuant to this Agreement;

“Indemnified Party” means the Party entitled to the benefit of an indemnity pursuant to Article 22;

“Indemnifying Party” means the Party obligated to indemnify the other Party pursuant to Article 22; “Indirect Political Event” shall have the meaning set forth in Clause 17.3; “Insurance Cover” means the aggregate of the maximum sums insured under the insurances taken out by the Concessionaire pursuant to Article 15, and when used in the context of any act or event, it shall mean the aggregate of the maximum sums insured and payable in relation to such act or event; “LOA” or “Letter of Acceptance” means the letter of acceptance referred to in Recital (E); “Lead Member” means one of the members nominated by the Members of the consortium to be the lead member who shall have an equity share of at least 51% (fifty one percent) in the consortium. The Lead Member shall be appointed as per terms and conditions set forth in Volume I of the RFP. “Lenders’ Representative” means the person duly authorised by the Senior Lenders to act for and on behalf of the Senior Lenders with regard to matters arising out of or in relation to this Agreement, and includes his successors, assigns and substitutes; “Maintenance Manual” shall have the meaning ascribed to it in Clause 10.3; “Maintenance Programme” shall have the meaning ascribed to it in Clause 10.4.1; “Maintenance Requirements” shall have the meaning set forth in Clause 10.2;

“Material Adverse Effect” means a material adverse effect of any act or event on the ability of either Party to perform any of its obligations under and in accordance with the provisions of this Agreement and which act or event causes a material financial burden or loss to either Party;

“Non-Political Event” shall have the meaning set forth in Clause 17.2;

“O&M” means the operation and maintenance of the Project Facilities and includes all matters connected with or incidental to such operation and maintenance, provision of services and facilities, and collection of Fee in accordance with the provisions of this Agreement;

“O&M Contract” means the operation and maintenance contract that may be entered into between the Concessionaire and the O&M Contractor for performance of all or any of the O&M obligations;

“O&M Contractor” means the person, if any, with whom the Concessionaire has entered into an O&M Contract for discharging O&M obligations for and on behalf of the Concessionaire, and the Concessionaire shall and will remain solely responsible for the overall obligations and liabilities of the O&M Contractor engaged under this Agreement and/or the respective “Project Agreements”;

“Operating Day” means the any day of a month, wherein the driver and Emergency Medical Technician (as appointed by the Concessionaire) is ready at any given point of time/base location to provide free transport facility for various medical emergencies and inter facility transfer (IFT) for referred patients along with providing first aid service, patient stabilization and other pre hospital care during the emergency transportation in the Ambulance;



“O&M Expenses” means expenses incurred by or on behalf of the Concessionaire or by the Concessioning Authority, as the case may be, for all O&M including (a) cost of salaries and other compensation to employees, (b) cost of materials, supplies, utilities and other services, (c) premia for insurance, (d) all taxes, duties, cess and fees due and payable for O&M, (e) all repair, replacement, reconstruction, reinstatement, improvement and maintenance costs, (f) payments required to be made under the O&M Contract or any other contract in connection with or incidental to O&M, and (g) all other expenditure required to be incurred under Applicable Laws, Applicable Permits or this Agreement;

“O&M Inspection Report” shall have the meaning set forth in Clause 12.2;

“Panel of Chartered Accountants” shall have the meaning set forth in Clause 16.2.1;

“Parties” means the parties to this Agreement collectively and “Party” shall mean any of the parties to this Agreement individually;

“Per Dispatch Fee” shall have the meaning set forth in Clause 14.3.1;

“Performance Shortfall” shall have the meaning set forth in Clause 14.4.

“O&M Performance Security” shall have the meaning set forth in Clause 9.1;

“Political Event” shall have the meaning set forth in Clause 17.4;

“Project” means the operation, maintenance and transfer of the Project Facilities in accordance with the provisions of this Agreement, and includes all works, services and equipment relating to or in respect of the Scope of the Project;

“Project Agreements” means this Agreement, the Financing Agreements and any other agreements or contracts that may be entered into by the Concessionaire with any person in connection with matters relating to, arising out of or incidental to the Project;

“Project Assets” means all physical and other assets relating to and forming part of the Call Centre Building including (a) rights over the Call Centre Building in the form of licence or otherwise; (b) tangible assets such as Vehicles along with fittings, communication systems; (c) assets such as Ambulance Service software database and licence(s), and Intellectual Properties relating to Ambulance Service; (d) Project Facilities situated within the Call Centre Building; (e) all rights of the Concessionaire under the Project Agreements; (f) financial assets, such as receivables, security deposits etc.; (g) insurance proceeds; and (h) Applicable Permits and authorisations relating to or in respect of the Project Facilities, but does not include Additional Facilities;

“Project Facilities” means the Call Centre, all the Ambulances, Equipment and Software procured or installed or furnished as part of the Project;

“Real Estate” means land and anything fixed, immovable, or permanently attached to it such as appurtenances, buildings, fences, fixtures, improvements, roads, shrubs and trees (but not growing crops), sewers, structures, utility systems, and walls

“Re.”, “Rs.” or “Rupees” or “Indian Rupees” means the lawful currency of the Republic of India;

“Revision of Per Dispatch Fee” shall have the meaning set forth in Clause 14.3.1;

“Safety Consultant” shall have the meaning set forth in Clause 11.1.2;

“Safety Requirements” shall have the meaning set forth in Clause 11.1.1;



“Scope of the Project” shall have the meaning set forth in Clause 2.1;

“Senior Lenders” means the financial institutions, banks, multilateral lending agencies, trusts, funds and agents or trustees of debenture holders, including their successors and assignees, who have agreed to guarantee or provide finance to the Concessionaire under any of the Financing Agreements for meeting all or any part of the Total Project Cost and who hold parri passu charge on the assets, rights, title and interests of the Concessionaire;

“Specifications and Standards” means the specifications and standards relating to the quality, quantity, capacity and other requirements for the Project Facilities, as set forth in Schedules, and any modifications thereof, or additions thereto, as included in the design and engineering for the Project Facilities submitted by the Concessionaire to, and expressly approved by, the Concessioning Authority;

“State” means the State of Himachal Pradesh and “State Government” means the government of that State;

“Statutory Auditors” means a reputable firm of chartered accountants acting as the statutory auditors of the Concessionaire under the provisions of the Companies Act, 1956 including any statutory modification or re-enactment thereof, for the time being in force, and appointed in accordance with Clause 16.2.1;

“Successful Bidder” shall have the meaning set forth in Recital (C);

“Suspension” shall have the meaning set forth in Clause 18.1;

“Taxes” means any Indian taxes including excise duties, customs duties, value added tax, sales tax, local taxes, cess and any impost or surcharge of like nature (whether Central, State or local) on the goods, materials, equipment and services incorporated in and forming part of the Project Facilities charged, levied or imposed by any Concessioning Authority Instrumentality, but excluding any interest, penalties and other sums in relation thereto imposed on any account whatsoever. For the avoidance of doubt, Taxes shall not include taxes on corporate income;

“Termination” means the expiry or termination of this Agreement and the Concession hereunder;

“Termination Notice” means the communication issued in accordance with this Agreement by one Party to the other Party terminating this Agreement;

“Total O&M Fees” or “Total Fee” shall mean the sum total of the Fixed and Variable O&M Fees.

“Total Project Cost” means the lowest of:

(a) the capital cost of the Project as set forth in the Financial Package; or

(b) the actual capital cost incurred on the Project upon completion of the Project Facilities.

“Transfer Date” means the date on which this Agreement and the Concession hereunder expires pursuant to the provisions of this Agreement or is terminated by a Termination Notice;

“User” means any person affected by any medical emergency who is transported from the site of emergency to public healthcare facility or patients transported from lower public health facility to higher public health facility (Inter Facility Transfer) on an Ambulance forming part of the Project and its Facilities;

“Vesting Certificate” shall have the meaning set forth in Clause 20.3; and

IN WITNESS WHEREOF THE PARTIES HAVE EXECUTED AND DELIVERED THIS AGREEMENT AS OF THE DAY, MONTH AND YEAR FIRST ABOVE WRITTEN.



SIGNED, SEALED AND

DELIVERED

For and on behalf of

Society for Management of Medical and

Other Emergencies by:

SIGNED, SEALED AND

DELIVERED


CONCESSIONAIRE by:

(Signature)

(Name)

(Designation)

(Signature)

(Name)

(Designation)

SIGNED, SEALED AND

DELIVERED


GOVERNMENT by:

(Signature)

(Name)

(Designation)

In the presence

of: 1.

2.

Government of Himachal Pradesh Request for Proposal – Bid Document Volume-III: Schedules

Operation and Maintenance of Ambulances under National Ambulance Service (NAS) Page A-1

SCHEDULE – A

INDICATIVE DETAIL OF AMBULANCES AND CALL CENTRE

SCHEDULE – A

S. No. Location of Ambulance

Registration No.

Model Year of purchase KMs Covered by ambulance upto 30-09-2015

Last Service done

Next Service due Last tyre change

Remarks (if any)

1 IFT DH BILASPUR HP635794 FORCE TRAVELLER BS-III December'12 180143 21-Oct-15 Q 4 (FY 15- 16) 26-Jun-15

2 RH BILASPUR HP635801 FORCE TRAVELLER BS-III December'12 88999 6-May-15 30-Nov-15 22-Dec-14

3 PHC NAMHOL HP635793 FORCE TRAVELLER BS-III December'12 98709 17-Sep-15 Q 4 (FY 15- 16) 3-Jun-15

4 PHC PANJGAIN HP634416 FORCE TRAVELLER BS-III November'10 233550 29-Jun-15 26-Dec-15 27-Nov-14

5 PHC SWARGHAT HP634243 FORCE TRAVELLER BS-III December'10 201538 7-Aug-15 Q 4 (FY 15- 16) 17-Apr-15

6 CH GHUMARWIN HP634239 FORCE TRAVELLER BS-III December'10 212245 13-May-15 30-Nov-15 26-Jan-15

7 CHC HARLOG HP634384 FORCE TRAVELLER BS-III November'10 97073 4-Aug-15 Q 4 (FY 15- 16) 17-Oct-14

8 CHC BERTHIN HP634417 FORCE TRAVELLER BS-III November'10 147240 7-Aug-15 Q 4 (FY 15- 16) 28-Nov-14

9 CHC JHANDUTA HP634240 FORCE TRAVELLER BS-III December'10 196539 26-May-15 30-Nov-15 15-Sep-15

10 CHC BHARMOUR HP634707 FORCE TRAVELLER BS-III March'11 59644 15-Aug-15 Q 4 (FY 15- 16) 12-Jun-15

11 IFT CH BHARMOUR HP635799 FORCE TRAVELLER BS-III December'12 52238 31-Aug-15 Q 4 (FY 15- 16) 3-Apr-15

12 CHC HOLI HP635796 FORCE TRAVELLER BS-III December'12 21795 4-Aug-15 Q 4 (FY 15- 16) 11-Jun-14

13 PHC KAKIRA HP637085 MARUTI GYPSY BS-III March'15 4683 1-Nov-15 Q 4 (FY 15- 16) Not Fitted

14 BACKUP (CHAMBA) HP634380 FORCE TRAVELLER BS-III November'10 199021 4-Aug-15 Q 4 (FY 15- 16) 28-Jul-14

15 IFT DH CHAMBA HP635797 FORCE TRAVELLER BS-III December'12 130386 29-Aug-15 Q 4 (FY 15- 16) 30-Jul-15

16 RH CHAMBA 1 HP634405 FORCE TRAVELLER BS-III November'10 199253 23-Aug-15 Q 4 (FY 15- 16) 7-Apr-15

17 RH CHAMBA 2 HP634389 FORCE TRAVELLER BS-III November'10 150375 11-Jun-15 8-Dec-15 29-Apr-15

18 CHC CHOORI HP634381 FORCE TRAVELLER BS-III November'10 196375 20-Sep-15 Q 4 (FY 15- 16) 7-Aug-15

19 FRU CHOWARI HP634410 FORCE TRAVELLER BS-III November'10 78212 29-Aug-15 Q 4 (FY 15- 16) 28-Jun-15

20 CHC SAHOO HP634706 FORCE TRAVELLER BS-III March'11 25330 31-Oct-15 Q 4 (FY 15- 16) 30-Oct-15

21 PHC SIHUNTA HP634385 FORCE TRAVELLER BS-III November'10 126343 19-Sep-15 Q 4 (FY 15- 16) 6-Jun-14



22 CHC TISSA HP634394 FORCE TRAVELLER BS-III November'10 187861 30-Oct-15 Q 4 (FY 15- 16) 16-Jun-15

23 IFT CH TISSA HP635798 FORCE TRAVELLER BS-III December'12 83180 5-Jun-15 2-Dec-15 6-Feb-15

24 PHC BANIKHET HP634387 FORCE TRAVELLER BS-III November'10 128163 28-Jul-15 Q 4 (FY 15- 16) 10-Jun-15

25 IFT CH DALHOUSIE HP63A2113 FORCE TRAVELLER BS-III March'14 67925 11-Jun-15 8-Dec-15 1-Apr-15

26 CHC KILLAR HP637084 MARUTI GYPSY BS-III March'15 1483 5-Nov-15 Q 4 (FY 15- 16) Not Fitted

27 CHC SALOONI HP634386 FORCE TRAVELLER BS-III November'10 195881 21-Sep-15 Q 4 (FY 15- 16) 10-Jul-15

28 PHC SUNDHLA HP635795 FORCE TRAVELLER BS-III December'12 125369 7-Jun-15 4-Dec-15 12-Jul-15

29 CHC BARSAR HP634244 FORCE TRAVELLER BS-III October'10 135344 11-Sep-15 Q 4 (FY 15- 16) 27-Aug-15

30 PHC BHOTA HP634406 FORCE TRAVELLER BS-III November'10 118463 12-May-15 30-Nov-15 27-Aug-15

31 CHC BHORANJ HP634245 FORCE TRAVELLER BS-III October'10 166792 6-Aug-15 Q 4 (FY 15- 16) 18-Aug-14

32 BACKUP

(HAMIRPUR) HP634270 FORCE TRAVELLER BS-III October'10 138204 1-Sep-15 Q 4 (FY 15- 16) 14-Nov-13

33 IFT DH HAMIRPUR HP635820 FORCE TRAVELLER BS-III December'12 148687 16-May-15 30-Nov-15 4-Jun-15

34 RH HAMIRPUR HP634248 FORCE TRAVELLER BS-III October'10 154081 6-Aug-15 Q 4 (FY 15- 16) 1-Sep-14

35 CH TAUNI DEVI HP634250 FORCE TRAVELLER BS-III October'10 94943 24-Sep-15 Q 4 (FY 15- 16) 11-Jul-14

36 CHC GALOR HP634409 FORCE TRAVELLER BS-III November'10 123270 6-Jul-15 Q 4 (FY 15- 16) 10-Dec-14

37 CHC NADAUN HP634408 FORCE TRAVELLER BS-III November'10 193203 24-May-15 20-Nov-15 12-Jul-14

38 CHC SUJANPUR

TIHRA HP634249 FORCE TRAVELLER BS-III October'10 142981 25-Aug-15 Q 4 (FY 15- 16) 12-Jul-15

39 CH BAIJNATH HP634236 FORCE TRAVELLER BS-III October'10 193495 8-Oct-15 Q 4 (FY 15- 16) 24-Jul-15

40 CHC CHADIYAR HP635772 FORCE TRAVELLER BS-III December'12 99303 8-Jul-15 Q 4 (FY 15- 16) 27-Feb-15

41 CHC DEHRA HP634419 FORCE TRAVELLER BS-III November'10 123362 5-Jul-15 Q 4 (FY 15- 16) 26-Jul-15

42 IFT CH DEHRA HP635805 FORCE TRAVELLER BS-III December'12 197044 30-Oct-15 Q 4 (FY 15- 16) 25-Aug-15

43 CHC JWALAMUKHI HP634261 FORCE TRAVELLER BS-III October'10 158792 3-Jun-15 30-Nov-15 19-Dec-14

44 ZH DHARAMSHALA HP63A2119 FORCE TRAVELLER BS-III March'14 48737 4-Aug-15 Q 4 (FY 15- 16) 23-Apr-15

45 CHC DADA SIBA HP634246 FORCE TRAVELLER BS-III October'10 154059 13-Jun-15 10-Dec-15 19-May-14

46 CHC FATEHPUR HP634395 FORCE TRAVELLER BS-III November'10 153215 15-Aug-15 Q 4 (FY 15- 16) 11-Apr-15

47 CHC INDORA HP634258 FORCE TRAVELLER BS-III October'10 167606 30-Jul-15 Q 4 (FY 15- 16) 15-Jul-15

48 CHC JAISINGHPUR HP634289 FORCE TRAVELLER BS-III November'10 193094 18-Jun-15 15-Dec-15 20-Apr-15

49 CHC JAWALI HP634303 FORCE TRAVELLER BS-III October'10 196838 11-Aug-15 Q 4 (FY 15- 16) 24-Apr-15



50 CHC NAGROTA

SURIAN HP634393 FORCE TRAVELLER BS-III November'10 149665 13-Aug-15 Q 4 (FY 15- 16) 7-Apr-15

51 PHC DARINI HP635802 FORCE TRAVELLER BS-III December'12 66860 22-Aug-15 Q 4 (FY 15- 16) 1-Feb-15

52 BACKUP (KANGRA) HP634271 FORCE TRAVELLER BS-III October'10 169170 29-Oct-15 Q 4 (FY 15- 16) 7-May-14

53 CH KANGRA HP634262 FORCE TRAVELLER BS-III October'10 202892 22-Sep-15 Q 4 (FY 15- 16) 25-Jul-15

54 CHC NAGROTA

BAGWAN HP634397 FORCE TRAVELLER BS-III November'10 205599 6-Aug-15 Q 4 (FY 15- 16) 4-Jun-15

55 IFT TANDA

MEDICAL COLLEGE HP635803 FORCE TRAVELLER BS-III December'12 258901 27-Oct-15 23-Dec-15 28-Aug-15

56 PHC TAKIPUR HP07B2218 FORCE TRAVELLER BS-II #N/A 74234 6-Jun-15 3-Dec-15 14-Jul-14

57 PHC KHUNDIAN HP634379 FORCE TRAVELLER BS-III November'10 167968 24-Oct-15 6-Jan-16 1-Nov-14

58 CH NURPUR HP634443 FORCE TRAVELLER BS-III October'10 127111 6-Jun-15 3-Dec-15 27-May-15

59 IFT CH NURPUR HP635804 FORCE TRAVELLER BS-III December'12 217571 14-Sep-15 13-Dec-15 24-Mar-15

60 CH PALAMPUR HP634269 FORCE TRAVELLER BS-III October'10 191226 30-Oct-15 Q 4 (FY 15- 16) 1-Nov-14

61 CHC SHAHPUR HP634247 FORCE TRAVELLER BS-III October'10 182779 12-Jul-15 30-Nov-15 1-Feb-15

62 CHC THURAL HP634399 FORCE TRAVELLER BS-III November'10 158274 27-Jun-15 24-Dec-15 13-Apr-15

63 PHC NAKO HP634238 FORCE TRAVELLER BS-III December'10 159862 24-Aug-15 Q 4 (FY 15- 16) 8-May-14

64 BACKUP(KINNAUR) HP634388 FORCE TRAVELLER BS-III November'10 158560 30-May-15 26-Nov-15 4-Aug-15

65 IFT DH REKONG

PEO HP635786 FORCE TRAVELLER BS-III December'12 85585 7-Aug-15 Q 4 (FY 15- 16) 1-Mar-15

66 RH REKONG PEO HP637217 MARUTI GYPSY BS-III March'15 1391 New Vehicle Q 4 (FY 15- 16) Not Fitted

67 PHC SPILO HP634705 FORCE TRAVELLER BS-III March'11 77744 10-Aug-15 Q 4 (FY 15- 16) 20-Jun-15

68 POLICE CHOKI

KARCHAM HP634704 FORCE TRAVELLER BS-III March'11 125305 3-Aug-15 Q 4 (FY 15- 16) 30-May-15

69 CHC ANNI HP634282 FORCE TRAVELLER BS-III October'10 151979 30-Oct-15 Q 4 (FY 15- 16) 20-Nov-14

70 IFT CHC ANNI HP635789 FORCE TRAVELLER BS-III December'12 79613 13-Jun-15 10-Dec-15 21-Aug-15

71 CH BANJAR HP634414 FORCE TRAVELLER BS-III November'10 184659 23-May-15 30-Nov-15 30-Jul-15

72 PHC BHUNTAR HP63A2124 FORCE TRAVELLER BS-III March'14 66472 28-May-15 24-Nov-15 28-Apr-15

73 CHC JARI HP634403 FORCE TRAVELLER BS-III November'10 126681 1-Jul-15 28-Dec-15 2-Jun-15

74 BACKUP (KULLU) HP634265 FORCE TRAVELLER BS-III October'10 129952 12-Aug-15 Q 4 (FY 15- 16) 27-Mar-14

75 IFT DH KULLU HP635790 FORCE TRAVELLER BS-III December'12 169113 8-Oct-15 Q 4 (FY 15- 16) 30-Dec-14

76 RH KULLU HP635787 FORCE TRAVELLER BS-III December'12 88235 2-Jun-15 29-Nov-15 20-Aug-15

77 CH MANALI HP637090 MARUTI GYPSY BS-III March'15 2904 1-Nov-15 Q 4 (FY 15- 16) Not Fitted



78 CHC NIRMAND HP634418 FORCE TRAVELLER BS-III March'15 132211 12-Jun-15 9-Dec-15 17-Nov-14

79 PHC SAINJ HP635788 FORCE TRAVELLER BS-III December'12 97807 11-May-15 30-Nov-15 25-Dec-14

80 IFT RH KEYLONG HP635792 FORCE TRAVELLER BS-III December'12 27740 6-Aug-15 Q 4 (FY 15- 16) 28-Sep-15

81 RH KEYLONG HP637089 MARUTI GYPSY BS-III March'15 1182 3-Nov-15 Q 4 (FY 15- 16) Not Fitted

82 CHC UDAYPUR HP634712 FORCE TRAVELLER BS-III March'11 35956 7-Sep-15 Q 4 (FY 15- 16) 16-Sep-13

83 CHC KAZA HP637088 MARUTI GYPSY BS-III March'15 938 2-Nov-15 Q 4 (FY 15- 16) Not Fitted

84 IFT CHC KAZA HP635791 FORCE TRAVELLER BS-III December'12 26730 7-Aug-15 Q 4 (FY 15- 16) 5-Jul-13

85 PHC NAGWAIN HP635779 FORCE TRAVELLER BS-III December'12 95856 25-Aug-15 20-Dec-15 7-Apr-15

86 CHC BALDWARA HP634438 FORCE TRAVELLER BS-III October'10 178109 13-Aug-15 31-Dec-15 25-Aug-15

87 CHC GOHAR HP634445 FORCE TRAVELLER BS-III October'10 116822 9-Oct-15 Q 4 (FY 15- 16) 10-Dec-14

88 CHC DHARAMPUR HP634401 FORCE TRAVELLER BS-III November'10 140426 29-Oct-15 Q 4 (FY 15- 16) 17-Dec-14

89 CH JOGINDER

NAGAR HP634391 FORCE TRAVELLER BS-III November'10 146995 18-Jun-15 15-Dec-15 26-Jul-14

90 IFT CH JOGINDER

NAGAR HP635784 FORCE TRAVELLER BS-III December'12 128077 22-Sep-15 Q 4 (FY 15- 16) 2-Jul-15

91 CH KARSOG HP634392 FORCE TRAVELLER BS-III November'10 164304 19-Oct-15 Q 4 (FY 15- 16) 31-Aug-15

92 PHC PANGNA HP63A2125 FORCE TRAVELLER BS-III March'14 24335 16-Oct-15 Q 4 (FY 15- 16) Since Launch

93 CHC KOTLI HP635780 FORCE TRAVELLER BS-III December'12 44735 15-Oct-15 Q 4 (FY 15- 16) 10-Jan-15

94 CHC LADBHAROL HP635773 FORCE TRAVELLER BS-III December'12 35254 24-Aug-15 Q 4 (FY 15- 16) 28-Jul-14

95 CHC KATOLA HP635775 FORCE TRAVELLER BS-III December'12 58863 14-Aug-15 Q 4 (FY 15- 16) 27-Jun-15

96 BACKUP-1 (MANDI) HP634259 FORCE TRAVELLER BS-III October'10 71102 18-Aug-15 Q 4 (FY 15- 16) 13/12/2014

97 BACKUP-2 (MANDI) HP634305 FORCE TRAVELLER BS-III October'10 60608 8-May-15 30-Nov-15 6-Jan-15

98 IFT ZH MANDI HP635781 FORCE TRAVELLER BS-III December'12 218097 28-Sep-15 3-Dec-15 25-Jun-15

99 ZH MANDI 1 HP63A2114 FORCE TRAVELLER BS-III March'14 46227 15-Sep-15 Q 4 (FY 15- 16) 4-May-15

100 ZH MANDI-2 HP634441 FORCE TRAVELLER BS-III October'10 160700 22-Aug-15 Q 4 (FY 15- 16) 5-Jun-15

101 CHC RATTI HP634446 FORCE TRAVELLER BS-III October'10 137453 28-Oct-15 Q 4 (FY 15- 16) 5-Mar-14

102 PHC RIWALSER HP635774 FORCE TRAVELLER BS-III December'12 59733 14-Sep-15 Q 4 (FY 15- 16) 29-Jun-15

103 PHC SHIVA BADHAR HP634390 FORCE TRAVELLER BS-III November'10 225686 18-Aug-15 27-Nov-15 29-Apr-15

104 PHC NIHARI HP635778 FORCE TRAVELLER BS-III December'12 44996 13-Oct-15 Q 4 (FY 15- 16) 24-Aug-15

105 PHC BAROT HP634803 FORCE TRAVELLER BS-III May'11 72524 19-Aug-15 Q 4 (FY 15- 16) 25-Aug-15



106 FRU PADDHAR HP635822 FORCE TRAVELLER BS-III December'12 62090 21-Aug-15 Q 4 (FY 15- 16) 29-May-15

107 CHC SANDHOL HP634442 FORCE TRAVELLER BS-III October'10 104176 3-Oct-15 Q 4 (FY 15- 16) 1-May-14

108 CH SARKAGHAT HP634402 FORCE TRAVELLER BS-III November'10 184349 10-Sep-15 Q 4 (FY 15- 16) 24-Dec-14

109 IFT RH SARKAGHAT HP635785 FORCE TRAVELLER BS-III December'12 111941 1-Jul-15 28-Dec-15 24-Apr-15

110 CH ROHANDA HP635776 FORCE TRAVELLER BS-III December'12 50791 12-Oct-15 Q 4 (FY 15- 16) 16-Oct-14

111 CH SUNDER NAGAR HP634404 FORCE TRAVELLER BS-III November'10 204925 12-May-15 30-Nov-15 30-Jan-15

112 IFT CH SUNDER

NAGAR HP635782 FORCE TRAVELLER BS-III December'12 198779 30-Sep-15 6-Dec-15 23-Jun-15

113 CHC JANJEHLI HP634413 FORCE TRAVELLER BS-III November'10 241726 27-Oct-15 Q 4 (FY 15- 16) 14-Apr-15

114 PHC BALICHOWKI HP634710 FORCE TRAVELLER BS-III March'11 50179 3-Nov-15 Q 4 (FY 15- 16) 6-Oct-15

115 PHC THUNAG HP634412 FORCE TRAVELLER BS-III November'10 108488 6-May-15 30-Nov-15 28-Aug-15

116 CHC NANKHARI HP634257 FORCE TRAVELLER BS-III October'10 133220 6-Aug-15 Q 4 (FY 15- 16) 16-May-15

117 CH CHAUPAL HP634304 FORCE TRAVELLER BS-III October'10 220023 15-Sep-15 Q 4 (FY 15- 16) 28-Jun-15

118 IFT CH CHAUPAL HP635771 FORCE TRAVELLER BS-III December'12 86239 29-May-15 25-Nov-15 25-Apr-15

119 SABJI MANDI

NERWA HP634255 FORCE TRAVELLER BS-III October'10 128730 4-Jun-15 1-Dec-15 25-Mar-15

120 CHC SANDASU HP634451 FORCE TRAVELLER BS-III October'10 120016 18-Aug-15 Q 4 (FY 15- 16) 8-Oct-14

121 CHC DODRA

KWAR/CHIRGAON HP635762 FORCE TRAVELLER BS-III December'12 65652 9-Jun-15 6-Dec-15 10-Mar-15

122 CH JUBBAL HP634253 FORCE TRAVELLER BS-III October'10 126903 18-Jul-15 Q 4 (FY 15- 16) 6-Feb-15

123 CHC KOTKHAI HP635767 FORCE TRAVELLER BS-III December'12 88362 6-May-15 30-Nov-15 30-Jun-15

124 CHC KUMARSAIN HP634256 FORCE TRAVELLER BS-III October'10 178226 17-May-15 30-Nov-15 4-Aug-15

125 PHC NARKANDA HP634450 FORCE TRAVELLER BS-III October'10 166554 12-Aug-15 Q 4 (FY 15- 16) 25-Jun-15

126 PHC KOOPVI HP635765 FORCE TRAVELLER BS-III December'12 52312 6-Oct-15 Q 4 (FY 15- 16) 4-Jan-15

127 PHC JEORI HP634252 FORCE TRAVELLER BS-III October'10 201353 31-Oct-15 Q 4 (FY 15- 16) 28-May-15

128 IFT RH RAMPUR HP635769 FORCE TRAVELLER BS-III December'12 193044 24-Sep-15 10-Dec-15 22-Aug-15

129 MGMSC KHANERI HP63A2123 FORCE TRAVELLER BS-III March'14 76866 30-Oct-15 Q 4 (FY 15- 16) 19-Feb-15

130 CH SARAHAN-

SHIMLA HP635764 FORCE TRAVELLER BS-III December'12 63387 22-Aug-15 Q 4 (FY 15- 16) 20-Dec-14

131 CH ROHAROO HP634437 FORCE TRAVELLER BS-III October'10 122387 13-Aug-15 Q 4 (FY 15- 16) 13-Jun-14

132 IFT CH ROHROO HP635770 FORCE TRAVELLER BS-III December'12 142576 13-Aug-15 12-Dec-15 19-Aug-15

133 PHC MASHOBRA HP634285 FORCE TRAVELLER BS-III October'10 170860 2-Nov-15 Q 4 (FY 15- 16) 9-May-14



134 BACKUP-1 (SHIMLA) HP634251 FORCE TRAVELLER BS-III October'10 105344 21-Aug-15 Q 4 (FY 15- 16) 12-Mar-15

135 BACKUP-2 (SHIMLA) HP634708 FORCE TRAVELLER BS-III March'11 91916 19-Jun-15 16-Dec-15 30-Oct-13

136 IFT IGMC-1 HP634294 FORCE TRAVELLER BS-III October'10 205817 21-May-15 30-Nov-15 13-Mar-15

137 IFT IGMC-2 HP635823 FORCE TRAVELLER BS-III December'12 80381 6-May-15 30-Nov-15 21-Aug-15

138 IGMC SHIMLA HP637086 MARUTI GYPSY BS-III March'15 2762 29-Oct-15 Q 4 (FY 15- 16) Not Fitted

139 KNH 1 SHIMLA HP637087 MARUTI GYPSY BS-III March'15 2914 30-Oct-15 Q 4 (FY 15- 16) Not Fitted

140 KNH 2 SHIMLA HP635821 FORCE TRAVELLER BS-III December'12 94441 17-Aug-15 Q 4 (FY 15- 16) 16-Jun-15

141 PHC SHOGI HP635768 FORCE TRAVELLER BS-III December'12 90310 15-May-15 30-Nov-15 14-May-14

142 PHC DHAMI HP635763 FORCE TRAVELLER BS-III December'12 77551 19-Jun-15 16-Dec-15 13-Apr-14

143 PHC JALOG HP634254 FORCE TRAVELLER BS-III October'10 253911 9-Jul-15 Q 4 (FY 15- 16) 18-Jan-15

144 CHC SUNNI HP634264 FORCE TRAVELLER BS-III October'10 171740 18-Aug-15 Q 4 (FY 15- 16) 19-Jul-15

145 PHC BALAG HP636277 FORCE TRAVELLER BS-III March'14 44471 15-Jul-15 Q 4 (FY 15- 16) 26-Apr-15

146 CH THEOG HP636278 FORCE TRAVELLER BS-III March'14 59461 16-Jul-15 Q 4 (FY 15- 16) 5-Sep-15

147 PHC TIKKAR HP635766 FORCE TRAVELLER BS-III December'12 56588 11-Aug-15 Q 4 (FY 15- 16) 15-Jun-15

148 PHC KAFOTA HP635810 FORCE TRAVELLER BS-III December'12 118220 29-Aug-15 19-Dec-15 16-May-15

149 FRU DADAHU HP634266 FORCE TRAVELLER BS-III October'10 155457 22-May-15 30-Nov-15 6-Feb-15

150 PHC HARIPURDHAR HP634267 FORCE TRAVELLER BS-III October'10 155850 1-Jul-15 Q 4 (FY 15- 16) 22-Aug-15

151 IFT ESI KALA AMB HP636718 FORCE TRAVELLER BS-III March'14 27269 9-Jun-15 6-Dec-15 Since Launch

152 BACKUP (SIRMAUR) HP634383 FORCE TRAVELLER BS-III November'10 215585 30-Jun-15 27-Dec-15 9-Mar-15

153 IFT DH NAHAN HP635812 FORCE TRAVELLER BS-III December'12 154180 11-Aug-15 30-Nov-15 27-Jul-15

154 RH NAHAN HP635824 FORCE TRAVELLER BS-III December'12 100609 19-Sep-15 Q 4 (FY 15- 16) 15-Aug-15

155 CH SARAHAN-

SIRMAUR HP634284 FORCE TRAVELLER BS-III October'10 132103 31-Jul-15 Q 4 (FY 15- 16) 23-Dec-14

156 IFT ESI RAJPURA HP636719 FORCE TRAVELLER BS-III March'14 21928 18-Jun-15 15-Dec-15 Since Launch

157 PHC MAJRA HP63A2117 FORCE TRAVELLER BS-III March'14 51320 5-Oct-15 Q 4 (FY 15- 16) 20-Jun-15

158 CH PAONTA SAHIB HP635825 FORCE TRAVELLER BS-III December'12 93634 12-Aug-15 Q 4 (FY 15- 16) 15-Dec-14

159 IFT CH POINTA

SAHIB HP635813 FORCE TRAVELLER BS-III December'12 131213 12-Oct-15 Q 4 (FY 15- 16) 30-Jun-15

160 PHC SATAUN HP63A2116 FORCE TRAVELLER BS-III March'14 49209 16-Aug-15 17-Dec-15 16-Mar-15

161 PHC BARU SAHIB HP635809 FORCE TRAVELLER BS-III December'12 43075 13-Oct-15 Q 4 (FY 15- 16) 21-Oct-14



162 PHC NAURADHAR HP634448 FORCE TRAVELLER BS-III October'10 133266 22-Jul-15 Q 4 (FY 15- 16) 6-Apr-15

163 CH RAJGARH HP634281 FORCE TRAVELLER BS-III October'10 159130 14-Jul-15 Q 4 (FY 15- 16) 26-Jun-15

164 IFT CH RAJGARH HP635815 FORCE TRAVELLER BS-III December'12 84371 21-Jul-15 Q 4 (FY 15- 16) 23-Jul-15

165 PHC GATADHAR HP634295 FORCE TRAVELLER BS-III October'10 169432 11-Jul-15 Q 4 (FY 15- 16) 11-Apr-15

166 PWD REST HOUSE

SANGRAH HP634283 FORCE TRAVELLER BS-III October'10 153414 15-Jul-15 Q 4 (FY 15- 16) 25-Aug-15

167 PHC RONHAT HP634439 FORCE TRAVELLER BS-III October'10 202247 5-Aug-15 Q 4 (FY 15- 16) 24-Aug-15

168 CHC SHILLAI HP634805 FORCE TRAVELLER BS-III May'11 150144 12-Aug-15 Q 4 (FY 15- 16) 2-Mar-15

169 IFT CHC SHILLAI HP635814 FORCE TRAVELLER BS-III December'12 80981 27-May-15 23-Nov-15 10-Apr-15

170 CH ARKI HP634286 FORCE TRAVELLER BS-III October'10 154500 9-Aug-15 Q 4 (FY 15- 16) 3-Aug-14

171 IFT CH ARKI HP635818 FORCE TRAVELLER BS-III December'12 116225 26-May-15 22-Nov-15 20-May-15

172 CHC DARLAGHAT HP634288 FORCE TRAVELLER BS-III October'10 146034 23-Oct-15 Q 4 (FY 15- 16) 23-Dec-14

173 TB HOSP

DHARAMPUR HP634287 FORCE TRAVELLER BS-III October'10 173592 19-May-15 30-Nov-15 27-Apr-15

174 CHC CHAIL HP634263 FORCE TRAVELLER BS-III October'10 162944 8-Oct-15 Q 4 (FY 15- 16) 20-Aug-15

175 CH KANDAGGHAT HP634293 FORCE TRAVELLER BS-III October'10 163305 17-May-15 30-Nov-15 14-May-14

176 ESI PARWANOO HP634272 FORCE TRAVELLER BS-III October'10 211239 4-Aug-15 Q 4 (FY 15- 16) 16-Jun-15

177 IFT ESI PARWANOO HP634711 FORCE TRAVELLER BS-III March'11 136432 20-Aug-15 Q 4 (FY 15- 16) 29-Sep-14

178 CHC CHANDI HP634447 FORCE TRAVELLER BS-III October'10 178136 26-May-15 22-Nov-15 19-Jun-15

179 CHC BADDI HP634449 FORCE TRAVELLER BS-III October'10 196570 25-Oct-15 Q 4 (FY 15- 16) 10-Oct-13

180 IFT ESIC BADDI HP636720 FORCE TRAVELLER BS-III March'14 30688 6-Jun-15 3-Dec-15 Since Launch

181 CHC NALAGARH HP634396 FORCE TRAVELLER BS-III November'10 186267 5-Aug-15 Q 4 (FY 15- 16) 22-Dec-14

182 IFT CH NALAGARH HP635819 FORCE TRAVELLER BS-III December'12 137901 3-Jun-15 30-Nov-15 19-Aug-15

183 PHC RAMSHAHR HP634804 FORCE TRAVELLER BS-III May'11 119620 25-Jul-15 Q 4 (FY 15- 16) 16-Apr-15

184 BACKUP (SOLAN) HP634260 FORCE TRAVELLER BS-III October'10 202104 9-Aug-15 Q 4 (FY 15- 16) 22-Oct-13

185 IFT DH SOLAN HP635817 FORCE TRAVELLER BS-III December'12 163220 21-Oct-15 Q 4 (FY 15- 16) 14-May-14

186 RH SOLAN HP635816 FORCE TRAVELLER BS-III January'13 84092 18-Jun-15 15-Dec-15 8-Jul-15

187 CHC AMB HP634296 FORCE TRAVELLER BS-III October'10 171395 5-Aug-15 Q 4 (FY 15- 16) 11-Jun-14

188 CHC CHINTPURNI HP635808 FORCE TRAVELLER BS-III December'12 55146 5-Aug-15 Q 4 (FY 15- 16) 13-Mar-15

189 CHC DAULATPUR HP634302 FORCE TRAVELLER BS-III October'10 106934 8-Oct-15 Q 4 (FY 15- 16) 26-Jan-15



190 PHC DHUSSARA HP634806 FORCE TRAVELLER BS-III May'11 147693 28-May-15 24-Nov-15 23-Mar-15

191 CHC BANGANA HP634297 FORCE TRAVELLER BS-III October'10 159543 5-Aug-15 Q 4 (FY 15- 16) 3-Jul-15

192 CHC GAGRET HP635806 FORCE TRAVELLER BS-III December'12 53940 9-Oct-15 Q 4 (FY 15- 16) 11-Sep-15

193 CHC HAROLI HP634415 FORCE TRAVELLER BS-III November'10 160395 16-Oct-15 Q 4 (FY 15- 16) 20-Nov-14

194 BACKUP (UNA) HP07A0544 FORCE TRAVELLER BS-II #N/A 131757 17-May-15 30-Nov-15 30-Jul-15

195 IFT DH UNA HP635807 FORCE TRAVELLER BS-III December'12 257772 9-Sep-15 30-Nov-15 20-Jan-15

196 RH UNA HP636721 FORCE TRAVELLER BS-III March'14 36641 9-Sep-15 Q 4 (FY 15- 16) Since Launch

Note:- The Emergency Response Centre(ERC) of National Ambulances Service is centralized and located at TBS,

Hospital Complex Dharampur District Solan,HP-1732 09. All other assets / equipments and allied infrastructure

will be provided to the Concessionaire on ‘as is where is’ basis.



SCHEDULE – B

BASE LOCATIONS

Detail of Ambulances deployed under 108 NAS

S No DISTRICT BASE LOCATION VEHICLE NUMBER

1 BILASPUR IFT DH BILASPUR HP635794

2 BILASPUR RH BILASPUR HP635801

3 BILASPUR PHC NAMHOL HP635793

4 BILASPUR PHC PANJGAIN HP634416

5 BILASPUR PHC SWARGHAT HP634243

6 BILASPUR CH GHUMARWIN HP634239

7 BILASPUR CHC HARLOG HP634384

8 BILASPUR CHC BERTHIN HP634417

9 BILASPUR CHC JHANDUTA HP634240

10 CHAMBA CHC BHARMOUR HP634707

11 CHAMBA IFT CH BHARMOUR HP635799

12 CHAMBA CHC HOLI HP635796

13 CHAMBA PHC KAKIRA HP637085

14 CHAMBA BACKUP (CHAMBA) HP634380

15 CHAMBA IFT DH CHAMBA HP635797

16 CHAMBA RH CHAMBA 1 HP634405

17 CHAMBA RH CHAMBA 2 HP634389

18 CHAMBA CHC CHOORI HP634381

19 CHAMBA FRU CHOWARI HP634410

20 CHAMBA CHC SAHOO HP634706

21 CHAMBA PHC SIHUNTA HP634385



22 CHAMBA CHC TISSA HP634394

23 CHAMBA IFT CH TISSA HP635798

24 CHAMBA PHC BANIKHET HP634387

25 CHAMBA IFT CH DALHOUSIE HP63A2113

26 CHAMBA CHC KILLAR HP637084

27 CHAMBA CHC SALOONI HP634386

28 CHAMBA PHC SUNDHLA HP635795

29 HAMIRPUR CHC BARSAR HP634244

30 HAMIRPUR PHC BHOTA HP634406

31 HAMIRPUR CHC BHORANJ HP634245

32 HAMIRPUR BACKUP (HAMIRPUR) HP634270

33 HAMIRPUR IFT DH HAMIRPUR HP635820

34 HAMIRPUR RH HAMIRPUR HP634248

35 HAMIRPUR CH TAUNI DEVI HP634250

36 HAMIRPUR CHC GALOR HP634409

37 HAMIRPUR CHC NADAUN HP634408

38 HAMIRPUR CHC SUJANPUR TIHRA HP634249

39 KANGRA CH BAIJNATH HP634236

40 KANGRA CHC CHADIYAR HP635772

41 KANGRA CHC DEHRA HP634419

42 KANGRA IFT CH DEHRA HP635805

43 KANGRA CHC JWALAMUKHI HP634261

44 KANGRA ZH DHARAMSHALA HP63A2119

45 KANGRA CHC DADA SIBA HP634246

46 KANGRA CHC FATEHPUR HP634395

47 KANGRA CHC INDORA HP634258

48 KANGRA CHC JAISINGHPUR HP634289



49 KANGRA CHC JAWALI HP634303

50 KANGRA CHC NAGROTA SURIAN HP634393

51 KANGRA PHC DARINI HP635802

52 KANGRA BACKUP (KANGRA) HP634271

53 KANGRA CH KANGRA HP634262

54 KANGRA CHC NAGROTA BAGWAN HP634397

55 KANGRA IFT TANDA MEDICAL COLLEGE HP635803

56 KANGRA PHC TAKIPUR HP07B2218

57 KANGRA PHC KHUNDIAN HP634379

58 KANGRA CH NURPUR HP634443

59 KANGRA IFT CH NURPUR HP635804

60 KANGRA CH PALAMPUR HP634269

61 KANGRA CHC SHAHPUR HP634247

62 KANGRA CHC THURAL HP634399

63 KINNAUR PHC NAKO HP634238

64 KINNAUR BACKUP(KINNAUR) HP634388

65 KINNAUR IFT DH REKONG PEO HP635786

66 KINNAUR RH REKONG PEO HP637217

67 KINNAUR PHC SPILO HP634705

68 KINNAUR POLICE CHOKI KARCHAM HP634704

69 KULLU CHC ANNI HP634282

70 KULLU IFT CHC ANNI HP635789

71 KULLU CH BANJAR HP634414

72 KULLU PHC BHUNTAR HP63A2124

73 KULLU CHC JARI HP634403

74 KULLU BACKUP (KULLU) HP634265

75 KULLU IFT DH KULLU HP635790



76 KULLU RH KULLU HP635787

77 KULLU CH MANALI HP637090

78 KULLU CHC NIRMAND HP634418

79 KULLU PHC SAINJ HP635788

80 LAHAUL-SPITI IFT RH KEYLONG HP635792

81 LAHAUL-SPITI RH KEYLONG HP637089

82 LAHAUL-SPITI CHC UDAYPUR HP634712

83 LAHAUL-SPITI CHC KAZA HP637088

84 LAHAUL-SPITI IFT CHC KAZA HP635791

85 MANDI PHC NAGWAIN HP635779

86 MANDI CHC BALDWARA HP634438

87 MANDI CHC GOHAR HP634445

88 MANDI CHC DHARAMPUR HP634401

89 MANDI CH JOGINDER NAGAR HP634391

90 MANDI IFT CH JOGINDER NAGAR HP635784

91 MANDI CH KARSOG HP634392

92 MANDI PHC PANGNA HP63A2125

93 MANDI CHC KOTLI HP635780

94 MANDI CHC LADBHAROL HP635773

95 MANDI CHC KATOLA HP635775

96 MANDI BACKUP-1 (MANDI) HP634259

97 MANDI BACKUP-2 (MANDI) HP634305

98 MANDI IFT ZH MANDI HP635781

99 MANDI ZH MANDI 1 HP63A2114

100 MANDI ZH MANDI-2 HP634441

101 MANDI CHC RATTI HP634446

102 MANDI PHC RIWALSER HP635774



103 MANDI PHC SHIVA BADHAR HP634390

104 MANDI PHC NIHARI HP635778

105 MANDI PHC BAROT HP634803

106 MANDI FRU PADDHAR HP635822

107 MANDI CHC SANDHOL HP634442

108 MANDI CH SARKAGHAT HP634402

109 MANDI IFT RH SARKAGHAT HP635785

110 MANDI CH ROHANDA HP635776

111 MANDI CH SUNDER NAGAR HP634404

112 MANDI IFT CH SUNDER NAGAR HP635782

113 MANDI CHC JANJEHLI HP634413

114 MANDI PHC BALICHOWKI HP634710

115 MANDI PHC THUNAG HP634412

116 SHIMLA CH CHAUPAL HP634304

117 SHIMLA IFT CH CHAUPAL HP635771

118 SHIMLA SABJI MANDI NERWA HP634255

119 SHIMLA CHC SANDASU HP634451

120 SHIMLA CHC DODRA KWAR/CHIRGAON HP635762

121 SHIMLA CH JUBBAL HP634253

122 SHIMLA CHC KOTKHAI HP635767

123 SHIMLA CHC KUMARSAIN HP634256

124 SHIMLA PHC NARKANDA HP634450

125 SHIMLA PHC KOOPVI HP635765

126 SHIMLA CHC NANKHARI HP634257

127 SHIMLA PHC JEORI HP634252

128 SHIMLA IFT RH RAMPUR HP635769

129 SHIMLA MGMSC KHANERI HP63A2123



130 SHIMLA CH SARAHAN-SHIMLA HP635764

131 SHIMLA CH ROHAROO HP634437

132 SHIMLA IFT CH ROHROO HP635770

133 SHIMLA PHC MASHOBRA HP634285

134 SHIMLA BACKUP-1 (SHIMLA) HP634251

135 SHIMLA BACKUP-2 (SHIMLA) HP634708

136 SHIMLA IFT IGMC-1 HP634294

137 SHIMLA IFT IGMC-2 HP635823

138 SHIMLA IGMC SHIMLA HP637086

139 SHIMLA KNH 1 SHIMLA HP637087

140 SHIMLA KNH 2 SHIMLA HP635821

141 SHIMLA PHC SHOGI HP635768

142 SHIMLA PHC DHAMI HP635763

143 SHIMLA PHC JALOG HP634254

144 SHIMLA CHC SUNNI HP634264

145 SHIMLA PHC BALAG HP636277

146 SHIMLA CH THEOG HP636278

147 SHIMLA PHC TIKKAR HP635766

148 SIRMAUR PHC KAFOTA HP635810

149 SIRMAUR FRU DADAHU HP634266

150 SIRMAUR PHC HARIPURDHAR HP634267

151 SIRMAUR IFT ESI KALA AMB HP636718

152 SIRMAUR BACKUP (SIRMAUR) HP634383

153 SIRMAUR IFT DH NAHAN HP635812

154 SIRMAUR RH NAHAN HP635824

155 SIRMAUR CH SARAHAN-SIRMAUR HP634284

156 SIRMAUR IFT ESI RAJPURA HP636719



157 SIRMAUR PHC MAJRA HP63A2117

158 SIRMAUR CH PAONTA SAHIB HP635825

159 SIRMAUR IFT CH POINTA SAHIB HP635813

160 SIRMAUR PHC SATAUN HP63A2116

161 SIRMAUR PHC BARU SAHIB HP635809

162 SIRMAUR PHC NAURADHAR HP634448

163 SIRMAUR CH RAJGARH HP634281

164 SIRMAUR IFT CH RAJGARH HP635815

165 SIRMAUR PHC GATADHAR HP634295

166 SIRMAUR PWD REST HOUSE SANGRAH HP634283

167 SIRMAUR PHC RONHAT HP634439

168 SIRMAUR CHC SHILLAI HP634805

169 SIRMAUR IFT CHC SHILLAI HP635814

170 SOLAN CH ARKI HP634286

171 SOLAN IFT CH ARKI HP635818

172 SOLAN CHC DARLAGHAT HP634288

173 SOLAN TB HOSP DHARAMPUR HP634287

174 SOLAN CHC CHAIL HP634263

175 SOLAN CH KANDAGGHAT HP634293

176 SOLAN ESI PARWANOO HP634272

177 SOLAN IFT ESI PARWANOO HP634711

178 SOLAN CHC CHANDI HP634447

179 SOLAN CHC BADDI HP634449

180 SOLAN IFT ESIC BADDI HP636720

181 SOLAN CHC NALAGARH HP634396

182 SOLAN IFT CH NALAGARH HP635819

183 SOLAN PHC RAMSHAHR HP634804



184 SOLAN BACKUP (SOLAN) HP634260

185 SOLAN IFT DH SOLAN HP635817

186 SOLAN RH SOLAN HP635816

187 UNA CHC AMB HP634296

188 UNA CHC CHINTPURNI HP635808

189 UNA CHC DAULATPUR HP634302

190 UNA PHC DHUSSARA HP634806

191 UNA CHC BANGANA HP634297

192 UNA CHC GAGRET HP635806

193 UNA CHC HAROLI HP634415

194 UNA BACKUP (UNA) HP07A0544

195 UNA IFT DH UNA HP635807

196 UNA RH UNA HP636721

The location of Ambulances may be modified from time to time by the Government /Concessioning Authority in

consultation with the Concessionaire. The locations so modified shall apply mutatis mutandis to this Concession

Agreement.



SCHEDULE – C

STANDARDS AND SPECIFICATIONS

(A) IT INFRASTRUCTURE

An integrated system, end to end, for the emergency domain situation should be made available in the Call Centre.

Every module should be able to interact with other necessary modules. There should be a single record of all the

activities that are handled as part of the Scope of Service of the Ambulance Service, from the time the call touched

the Call Centre from the pregnant women to the time that the service is delivered by the Concessionaire to the

pregnant women/ User who would move out of public healthcare facility. The voice recorded at every stage should be

part of the single record.

This single record should be available for verification subsequently at any instance of time, during the Concession

Period.

Major system security aspects have to be part of the system such as authentication of access by different profiled

people within the Call Centre. The system should have in-built redundant components (hot-swappable), capable of

automatically taking over when the main component fails.

1. Call Taking Application:

This Application should have the features like

(i) Call Taker should able to log into the system through a GUI based application.

(ii) Receive a call with an automatic pop-up of the caller information and provisions for entering the

emergency information.

(iii) Call Taker Application should get interfaced to the GIS database for City locations, landmarks, geo search

screens for locating a place, location, landmarks etc., in a particular city.

users



(iv) Call Taker should be able to see the entire historical records of that caller in the pop-up screen. Should

be able to see the entire details of each incident call, end to end, from the Call Taker screen at the

instantiation of the call.

(v) Search calls screen.

(vi) Dash Board, which deals with the online calls.

(vii) Call Taker should be able to transfer the emergency data captured to the available dispatcher.

(viii) Should be able to handle the failed dispatches.

(ix) Softphone facility.

(x) IVR facility where a Call Taker can transfer enquiry call to 108 IVR system

(xi) Protocol based determinate triage, pre-arrival instruction, and vehicle response criteria.

2. Call Routing Optimization

(i) Calls that are landing at Call Takers have to be routed by the system such that the loading of Call Taker is

taken care by an algorithm and optimize the utilization of the Free Call Takers at any given time.

(ii) Emergency data transferred from Call Takers to the Dispatchers (Medical, Police and Fire) has to consider

algorithmically and have an automated optimization of utilization of each set of dispatchers.

(iii) There should be a traceability logged in the system for the record.

3. Call Taker Supervisor:

(i) Call Taker Supervisor should be able to log into the system using the GUI interface.

(ii) Should be able to monitor the information at different Call Takers assigned to that supervisor.



(iii) Provision for grouping the Call Takers and assigning the group supervisor.

(iv) Search facility

(v) Dash Board, which deals with the online calls of Call Takers under that particular supervisor. Search by

emergency categories.

(vi) Monitor the failed dispatches and track

(vii) Resource modification.

(viii) Soft phone facility.

(ix) Conference facility.

4. Medical Dispatcher:

The system will provide following features.

(i) Medical Dispatcher should be able to log into the system.

(ii) Receive a dispatch from CTA with emergency incident information.

(iii) City locations, landmarks, geo search screens for locating a place, location, landmarks etc., in a

particular city.

(iv) Should be able to identify the nearest free ambulance to assign through the automated system.

(v) Assign the vehicle to the case.



(vi) Should be able to track various locations of ambulance such as reaching the site, reaching the hospital,

victim not available etc.

(vii) Collecting patient details and updating their details.

(viii) Colleting vehicle timing details and updating timings.

(ix) De-assigning a vehicle to the incident, de-assigning agency to the incident.

(x) Colleting the dispatch status closed, un-availed, etc.

(xi) Records the geographical distances from base to home / residence or the nearest connecting road, as the

case may be.

(xii) Should be able to make a call to the caller/ informer/ Call Taker/ Hospital/ EMT whenever required for

collecting the patient details and dispatch related details.

(xiii) Search screen.

(xiv) Dashboard showing online dispatches and can also search for emergency calls based on different search

criteria.

(xv) Conference facility to the filed force using the soft phone.

(xvi) Able to send/ receive SMS from the dispatch computer.

5. Dispatch Supervisor:

(i) Monitor the group of Dispatchers under the supervisor.

(ii) View the emergency call history of a dispatch.

place of medical emergency

nearest health facilities



(iii) View the resources mapped to him/her and also can de allocate them, as well as unmapped resources.

(iv) Create a new group and map districts and dispatchers to the group.

(v) View the ambulance availability based on district and mandal selection.

(vi) Transfer dispatches from one Dispatcher to a less loaded Dispatcher.

(vii) View the city details and can add a new city with respect to district and mandal.

(viii) Conference facility to the filed force using the soft phone.

(ix) Able to send/ receive SMS from the dispatch computer.

6. Voice Recording System:

(i) The voice recording of every conversation should be available in the Call Centre.

(ii) The recorded voice should be able to access from the dispatcher/ call taker/ supervisors.

(iii) The recorded voice should be integrated to be part of the single record for the subsequent verification.

7. Police Dispatcher:

This module is a part of ERS which deals with informing the cases to the Police Stations and collecting feedback from

them.

The system will provide the following features:

(i) Dispatcher interface.

(ii) Locating the address on GIS map.



(iii) Closing Call.

(iv) Police Station location identification on GIS map and a search on the screen.

(v) Soft Phone Conferencing.

(vi) Displaying alternate Blocks.

(vii) Option for the Soft Phone from the Dispatch screen.

(viii) Search calls screen

(ix) Features like Make Call, Conference, Hold, Unhold, Transfer, and Release.

(x) Collecting feedback from the caller/informer.

8. Fire Dispatcher:

This module is a part of ERS which deals with informing the cases to the Police Stations and collecting feedback from

them.

The system will provide the following features:

(i) Dispatcher interface.

(ii) Locating the address on GIS map.

(iii) Closing Call.

(iv) Fire Station search.

(v) Soft Phone Conferencing.



(vi) Displaying alternate mandals.

(vii) Option for the Soft Phone from the Dispatch screen.

(viii) Search calls screen.

(ix) Features like Make Call, Conference, Hold, Unhold, Transfer, and Release.

(x) Collecting feedback from the caller/ informer.

9. Voice Recording System:

(i) The voice recording of every conversation should be available in the emergency Response Centre.

(ii) The recorded voice should be able to access from the dispatcher/ call taker/ supervisors.

(iii) The recorded voice should be integrated to be part of the single record for the subsequent verification.

10. Fleet Management:

(i) Fleet management software system.

(ii) Scalable to handle more ambulances added as the time progresses.

(iii) Fleet management system should be accessible from the medical dispatchers.

(iv) Provide vehicle with electronic mapping and status capabilities.



11. Automatic Vehicle Location and Tracking:

(i) Ambulance tracking system with about 10 meters error and accuracy.

(ii) Ambulance should be tracked at the Call Centre as the vehicle is on move.

(iii) The vehicle movement should reflect on the GIS maps at the dispatcher.

(iv) Capture the ambulance movement for the emergency case.

12. SMS Gateway integration:

Dispatcher (Medical, Police and Fire) should be able to send and receive the SMS messages.

13. GIS maps integration:

GIS map database has to be integrated into the system and ensure that all the dispatchers should be able to use it as

part of their dispatcher application in an integrated fashion.

14. Blood bank information database integration:

Blood bank database has to be integrated into the system and ensure that all the dispatchers should be able to use it as

part of their dispatcher application in an integrated fashion.



15. Reports:

Various reports of trends, statistics by block, by district, by day, by week, by month, etc. should be possible in the

system.

16. Patient Care Record:

The Patient Care Record (the “PCR”) should be generated in the ambulance. The PCR should contain the following

minimum information:

- Name of Patient

- Number of Caller

- Name & Employee Code

- Exact time (to the nearest second) when call was answered

- Exact time (to the nearest second) when Ambulance was dispatched

- Exact time when Ambulance reaches residence of patient

- Address

- Coordinates

- Registration Number of Ambulance Dispatched

- Medical Facility where patient was admitted

- GPS route trail record of Ambulance with exact time of start and end of such recording



17. Business Continuity Plan (BCP) compliance:

The system should be able to work with another BCP site that would come up in future without modifications to the

existing system. The BCP should accommodate call taking and other important Call Centre operations with automated

systems from an alternate site. The BCP site can be located in another state.

18. Software Quality Attributes:

(i) This software also provides the capability to integrate with any other components in future.

(ii) This software provides the screen user friendly online help by which any user can easily know the usage of the

product.



SCHEDULE – D

PERFORMANCE PARAMETERS

Response Time

Response Time shall be the time elapsed between answering of call to the arrival of Ambulance at the delivery points.

The required Response Times for Lower hills, Upper hills and respectively, are as mentioned below:

Lower Hills Middle Hills Upper Hills

Urban 25 Min 30 Min 40

Rural 30 Min 45 Min 50

The Response Times have to comply with these standards on average over any particular calendar month on an overall

basis post Appointed Date.

Lower Hills shall refer to the following areas:

1) Bilaspur, Una, Hamirpur- entire districts

2) Sirmour- Paonta Development block and Nahan Development block

3) Solan- Nalagarh Development Block

4) Mandi- Mandi Sadar Development block

5) Kangra- entire district except Baijnath Development block and Mahakal Development block

6) Chamba- Bhattiyat Development block

Middle Hills should refer to the following areas:



1) Shimla and Kullu entire districts

2) Sirmour – entire district except Paonta and Nahan Development blocks

3) Solan – entire district except Nalagarh Development Block

4) Mandi – entire district except Mandi Sadar Development block

5) Kangra – Baijnath and Mahakal Development blocks

6) Chamba - entire district except Bhattiyat Development block

Upper Hills should refer to the following areas:

1) Lahaul – entire district

2) Spiti – entire district

3) Kinnaur – entire district

Secondary Performance Parameters

SERVICE LEVEL

MEASURE

Emergency Response Center

No. of unanswered calls at Call Centre / Total No. of Call Centre calls. <= 0.75%

Ambulance Performance

Service denied (not handled due to Ambulances busy). <=5%



Ambulance Failure (Failed Transport as percentage of total cases handled). <=5%

Ambulance Audit (% of Ambulance without any major Non- Compliance out of the total No. of Ambulance Audited). 95%

Ambulance Preventive Maintenance (No. of vehicles sent for scheduled services / No. of vehicles due for scheduled service). 100%



SCHEDULE – E

EMPLOYEE RECRUITMENT & TRAINING STANDARDS

S.

No.

Category and Minimum

Numbers

Role (including but not limited to) Minimum Qualification Minimum

Additional

Training

Requirements

1 Communication Officer * - Answering calls received on the designated

emergency number “108”

- Collect information from patient/caller

regarding the emergency

- Decide whether to dispatch an Ambulance based

on nature of emergency, in consultation with the

ERCP/based on standard operating procedure.

- If Ambulance needs to be dispatched, then

passing on the information to a dispatch officer.

- 10+2 with Diploma in

Computer

- Ability to communicate

in local language

- First Responder

Training

2 Dispatch Officer * - Assigning Vehicles based on availability and

proximity to site of emergency

- Coordinate between the vehicle and

Communication officer/ERCP

- 10+2 with Diploma in

Computer


in local language

None

3 Pilot/Driver (3 per

Ambulance)

- Drive Ambulance to the location as instructed

by the EMT

- Class 10 pass or

equivalent

- Should hold a valid

First Responder

Training



S.

No.


Numbers


Additional

Training

Requirements

- Assist the EMT in attending to the Emergency

- Each Ambulance must have one pilot/driver at

all times

driving licence

4 Emergency Medical

Technician (EMT) (3 per

Ambulance)

- Upon receiving instructions from the dispatch

officer, establish contact with the patient/caller

and communicate the arrival time of the

Ambulance along with necessary instructions, if

required.

- Attend to the emergency on site and take care of

the patient as per standard operating procedure

and as per instructions of the ERCP till that time

that the patient is admitted to the nearest

hospital/medical facility.

- Fill up the hard copies of the Patient Care

Record (PCR)

- Each Ambulance must have atleast one EMT at

all times.

- In order of Preference

• BDS

• BAMS

• BHMS

• B. Pharma

• B.Sc (Medical)

• Diploma in Pharmacy

• Qualified Lab

Technicians

• Other registered

medical practitioners

from Himachal

Pradesh


EMT Training



S.

No.


Numbers


Additional

Training

Requirements

in local language

- Ability to fill up forms in

English

5 Emergency Response Centre

Physician (ERCP) (1 per

shift)

- Guide communication officers in the handling

of emergency calls

- Communicate with patient/caller in case the

nature of emergency demands such

communication

- Provide instructions to patient/caller/EMT with

regard to handling an emergency, administration

of necessary medical procedures and medicine

till that time that the patient is admitted to the

nearest hospital/medical facility.

- MBBS


in local language

None

6 Other

Administrative/Support Staff

As per requirement As per requirement As per

requirement

*The Communication officer, Dispatch Officer and other Administration Staff as per requirement may be enrolled to manage a 24

Seats Call Centre on 24x7 basis. The Concessionaire is required to ensure giving preference to existing staff in all appointments

for call centre and ambulance services, being experienced in such services. Special emphasis should be given on hiring of such

professionals from the State of Himachal Pradesh.



The course content for First Responder Training and EMT training is as follows:

FIRST RESPONDER TRAINING

Course Length and Organization

It is recommended that the initial course comprise a minimum of 60 clock hours. This includes didactic presentations, practical demonstrations,

skills practice, and examination time. Clinical hours are optional. The sequence in which lessons are presented is left to the discretion of the I-C. It

is expected, however, that Preparatory (Roles/Responsibilities, Well Being of MFR, Medical/Legal Considerations, etc.) will be presented first.

CPR (according to the current American Heart Association standards) may be covered as a course pre-requisite or co-requisite.

TOPIC RECOMMENDED COURSE HOURS

PREPARATORY 8 hours

Introduction to Emergency Medical Care 0.5 hour

The Well-Being of the MFR 0.5 hour

Medical / Legal and Ethical Issues 1 hours

The Human Body 4 hours

Lifting and Moving Patients 2 hour

AIRWAY 3 hours

Airway. Oxygenation, Ventilation

PATIENT ASSESSMENT 4 hours

Patient Assessment 3 hours

Communications/Documentation 1 hour

MEDICAL

Respiratory Emergencies 2 hours

Cardiovascular Emergencies (includes CPR, AED) 15 hours

Diabetic Emergencies 0.5 hour

Poisoning/Overdose Emergencies, Allergic Reactions 1 hour



Environmental Emergencies 2 hours

Behavioral Emergencies 1 hour

Abdominal Illness 0.5 hour

CNS Illness 1 hour

TRAUMA

Bleeding and Shock 3 hours

Soft Tissue Injuries 2 hours

Musculoskeletal Care 2 hours

Injuries to the Head and Spine 3 hours

SPECIAL CONSIDERATIONS 5 hours

Geriatrics 2 hours

Pediatrics 3 hours

OPERATIONS 7 hours

Triage 1 hour

Disaster 1 hour

HazMat 4 hour

Rescue Extrication 1 hour

Recommended Classroom Hours 60

Recommended Practical Hours minimum 15

Total Recommended Course Hours 60



EMT TRAINING

Course Length and Organization

It is recommended that the initial course comprise a minimum of 194 clock hours. This includes didactic presentations, practical demonstrations,

skills practice, examination time, and clinical experience. A minimum of 32 clinical hours are required.

The choice of text and/or handout material is left to the discretion of the program sponsor Concessionaire

TOPIC RECOMMENDED COURSE HOURS

PREPARATORY 26 hours Introduction to Emergency Medical Care 1 hour

The Well-Being of the EMT-Basic 5 hours

Medical / Legal and Ethical Issues 2 hours

The Human Body 10 hours

Baseline Vitals and SAMPLE History 4 hours

Lifting and Moving Patients 4 hours

AIRWAY 16 hours Airway. Oxygenation, Ventilation 12 hours

EDTLA 4 hours

PATIENT ASSESSMENT 17 hours

Scene Size-up 1 hour

Initial Assessment 2 hours

Focused History and Physical Exam: Medical 4 hours

Focused History and Physical Exam: Trauma 5 hours

Detailed Physical Exam 2 hours

On-Going Assessment 1 hour

Communications 1 hour

Documentation 1 hour

MEDICAL 43 hours General Pharmacology 4 hours

Respiratory Emergencies 6 hours



Cardiovascular Emergencies 16 hours

Diabetic Emergencies 2 hours

Allergic Reactions 1 hour

Poisoning/Overdose Emergencies 3 hours

Environmental Emergencies 2 hours

Behavioral Emergencies 3 hours

Obstetrics 4 hours

Abdominal Illness 1 hour

CNS Illness 1 hour

TRAUMA 38 hours Bleeding and Shock (PASG and IV Maintenance) 12 hours

Soft Tissue Injuries 10 hours

Musculoskeletal Care 8 hours

Injuries to the Head and Spine 8 hours

SPECIAL CONSIDERATIONS 10 hours Geriatrics 2 hours

Pediatrics 8 hours

OPERATIONS 12 hours Ambulance Operations 2 hours

Gaining Access 5 hours

Overview Topics ( Triage, Disaster, HazMat) 5 hours

Recommended Classroom Hours 162

Total Required Clinical Hours 32

Total Course Hours 194



SCHEDULE –F (See clause17.5)

MONTHLY FEE STATEMENT (Refer Articles 17 and 24 of the Concession Agreement)

Date: For the Month of:

S

No

(1)

Ambulance

Registration

Number (2)

Ambulance

Ownership

(Concessionaire

/ Authority)

Base

Station

Location

(3)

No of Days

Deployed during

the

month/Operating

Days (4)

Applicable

Fixed

O&M Fee

(5)

No of

days

in the

Month

(6)

Fixed

O&M Fee

for the

month (7)

=

(5)*(4)/(6)

No. of

Dispatches

during the

month (8)

Applicable

Per

Dispatch

Fee (9)

Variable

O&M

Fee for

the

month

(10) =

(8)*(9)

Penalty

(11)

Total Fee

for the

Month (12)

= ∑(7) + ∑

(10) - ∑

(11)

Remarks, if any:

Department of Health and Family Welfare, Government of HP Request for Proposal – Bid Document

Volume-III: Schedules

Operation and Maintenance of Ambulances under JSSK on PPP mode Page -38

SCHEDULE – G

(See Clause 9.1)

O&M PERFORMANCE SECURITY

The Chairman Society for Management of Medical and Other Emergencies

Shimla WHEREAS:

(A) ______ (the “Concessionaire”), the Chairman, Society for Management of Medical and Other Emergencies (the “Concessioning Authority”) and the Government of Himachal Pradesh, through the Department of Health & Family Welfare (the “Government”) have entered into a Concession Agreement dated ______ (the “Agreement”) whereby the Government alongwith the Concessioning Authority has agreed to the Concessionaire undertaking to provide the Operation and Maintenance of Ambulances under JSSK in the State of Himachal Pradesh on PPP mode, subject to and in accordance with the provisions of the Agreement.

(B) The Agreement requires the Concessionaire to furnish a O&M Performance Security to the Concessioning Authority in a sum of Rs. 200,00,000 (Rupees two Crore) (the “Guarantee Amount”) as security for due and faithful performance of its obligations, under and in accordance with the Agreement, during the Concession Period as per the provisions of the Concession Agreement.

(C) We, ______ through our Branch at ______ (the “Bank”) have agreed to furnish this Bank Guarantee by way of O&M Performance Security.

NOW, THEREFORE, the Bank hereby, unconditionally and irrevocably, guarantees and affirms as follows:

1. The Bank hereby unconditionally and irrevocably guarantees the due and faithful performance of the Concessionaire’s obligations during the Concession Period, under and in accordance with the Agreement, and agrees and undertakes to pay to the Concessioning Authority, upon its mere first written demand, and without any demur, reservation, recourse, contest or protest, and without any reference to the Concessionaire, such sum or sums upto an aggregate sum of the Guarantee Amount as the Concessioning Authority shall claim, without the Concessioning Authority being required to prove or to show grounds or reasons for its demand and/or for the sum specified therein.

2. A letter from the Concessioning Authority, under the hand of an Officer duly authorized by the Chairman of the Concessioning Authority, that




the Concessionaire has committed default in the due and faithful performance of all or any of its obligations under and in accordance with the Agreement shall be conclusive, final and binding on the Bank. The Bank further agrees that the Concessioning Authority shall be the sole judge as to whether the Concessionaire is in default in due and faithful performance of its obligations during the Concession Period under the Agreement and its decision that the Concessionaire is in default shall be final, and binding on the Bank, notwithstanding any differences between the Concessioning Authority and the Concessionaire, or any dispute between them pending before any court, tribunal, arbitrators or any other authority or body, or by the discharge of the Concessionaire for any reason whatsoever.

3. In order to give effect to this Guarantee, the Concessioning Authority shall be entitled to act as if the Bank were the principal debtor and any change in the constitution of the Concessionaire and/or the Bank, whether by their absorption with any other body or corporation or otherwise, shall not in any way or manner affect the liability or obligation of the Bank under this Guarantee.

4. It shall not be necessary, and the Bank hereby waives any necessity, for the Concessioning Authority to proceed against the Concessionaire before presenting to the Bank its demand under this Guarantee.

5. The Concessioning Authority shall have the liberty, without affecting in any manner the liability of the Bank under this Guarantee, to vary at any time, the terms and conditions of the Agreement or to extend the time or period for the compliance with, fulfilment and/ or performance of all or any of the obligations of the Concessionaire contained in the Agreement or to postpone for any time, and from time to time, any of the rights and powers exercisable by the Concessioning Authority against the Concessionaire, and either to enforce or forbear from enforcing any of the terms and conditions contained in the Agreement and/or the securities available to the Concessioning Authority, and the Bank shall not be released from its liability and obligation under these presents by any exercise by the Concessioning Authority of the liberty with reference to the matters aforesaid or by reason of time being given to the Concessionaire or any other forbearance, indulgence, act or omission on the part of the Concessioning Authority or of any other matter or thing whatsoever which under any law relating to sureties and guarantors would but for this provision have the effect of releasing the Bank from its liability and obligation under this Guarantee and the Bank hereby waives all of its rights under any such law.

6. This Guarantee is in addition to and not in substitution of any other guarantee or security now or which may hereafter be held by the Concessioning Authority in respect of or relating to the Agreement or for the fulfilment, compliance and/or performance of all or any of the




obligations of the Concessionaire under the Agreement.

7. Notwithstanding anything contained hereinbefore, the liability of the Bank under this Guarantee is restricted to the Guarantee Amount and this Guarantee will remain in force for the period specified in paragraph 8 below and unless a demand or claim in writing is made by the Concessioning Authority on the Bank under this Guarantee, not later than 6 (six) months from the date of expiry of this Guarantee, all rights of the Concessioning Authority under this Guarantee shall be forfeited and the Bank shall be relieved from its liabilities hereunder.

8. The O&M Performance Security shall cease to be in force and effect till the subsistence of the Concession Agreement and provided the Concessionaire is not in breach of this Agreement. On successful completion of Concession Period and upon request made by the Concessionaire for release of the O&M Performance Security along with the particulars required hereunder, duly certified by a statutory auditor of the Concessionaire, the Concessioning Authority shall release the O&M Performance Security forthwith.

9. The Bank undertakes not to revoke this Guarantee during its currency, except with the previous express consent of the Concessioning Authority in writing, and declares that it has the power to issue this Guarantee and the undersigned has full powers to do so on behalf of the Bank.

10. Any notice by way of request, demand or otherwise hereunder may be sent by post addressed to the Bank at its above referred Branch, which shall be deemed to have been duly authorised to receive such notice and to effect payment thereof forthwith, and if sent by post it shall be deemed to have been given at the time when it ought to have been delivered in due course of post and in proving such notice, when given by post, it shall be sufficient to prove that the envelope containing the notice was posted and a certificate signed by an officer of the Concessioning Authority that the envelope was so posted shall be conclusive.

11. This Guarantee shall come into force with immediate effect and shall remain in force and effect for a period of one year or until it is released earlier by the Concessioning Authority pursuant to the provisions of the Agreement.

Signed and sealed this ____ day of ____, 201_ at Shimla.

SIGNED, SEALED AND DELIVERED

For and on behalf of the BANK by:

(Signature)

(Name)




(Designation)

(Address)