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REQUEST FOR PROPOSAL

MEDICAL SERVICES STAFFING

SMG/U.S. BANK STADIUM August 2016-August 2019

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Project Background

In 2012, the State of Minnesota enacted 2012 Minnesota Laws, Chapter 299 (the “Act”), to

establish the Minnesota Sports Facilities Authority (“Authority”) and to provide for the

construction, financing, and long term use of a new stadium (the “Stadium”) and related stadium

infrastructure (the “Stadium Infrastructure”) as a venue for professional football and a broad

range of other civic, community, athletic, educational, cultural and commercial activities.

As set forth in the Act, the design, development and construction of the Stadium and the

Stadium Infrastructure (collectively, the “Project”) is a collaborative process between the

Authority and Minnesota Vikings Football Stadium, LLC (the “Team”).

The Project is located on a site partially including the site of the former Hubert H. Humphrey

Metrodome and also including additional adjacent land that has been acquired in Minneapolis,

Minnesota. The Project is being designed to meet the standards required for a National Football

League (“NFL”) franchise, as well as other programmatic uses consistent with other

multipurpose facilities. The Project will be designed in accordance with the design requirements

set forth in the Act and such additional standards as are established by the Authority.

Construction of the Stadium and Stadium Infrastructure is now underway with substantial

completion of the overall Stadium and Stadium Infrastructure to be achieved not later than July

29, 2016 so as to be ready for occupancy in advance of the Minnesota Vikings’ 2016 NFL

season.

The MSFA chose SMG in August 2014 as the operator for U.S. Bank Stadium. SMG has

extensive experience in operating major sports venues, managing over 200 facilities worldwide,

including four NFL stadiums (Soldier Field in Chicago, Mercedes-Benz Superdome in New

Orleans, and NRG Stadium in Houston and Everbank Field in Jacksonville). SMG will book,

operate and maintain the stadium and all contractors and partners will report to SMG.

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TABLE OF CONTENTS

PART ONE - GENERAL

I. Introduction

II. Proposal Format

1. General

2. Technical Proposal

3. Price Proposal

4. Labor Requirements

5. Other Information

III. General Conditions

PART TWO - MEDICAL SERVICES SPECIFICATIONS

I. Specification of Services

II. License and Insurance Requirements

III. Other Definitions

PART THREE -SUPPLEMENTAL REQUIREMENTS

PART ONE– GENERAL

I. INTRODUCTION

Request for Qualifications

SMG is seeking proposals from companies interested in providing emergency medical

technicians and first aid staffing at U.S. Bank Stadium. The 65,000 seat stadium is a state-of-the-

art facility incorporating a turf playing surface, seven public concourses, a below grade service

level, home and visiting team locker rooms, food service facilities, and all ancillary facilities

necessary to support all events. The stadium is designed to provide a wide array of events for the

community and state. It will host high school and college sporting events, including baseball, soccer and

football. The stadium can also accommodate large trade shows and concerts as well as smaller intimate

events in the stadium’s high end club spaces and locations throughout the building. Two major events

have already been announced, Super Bowl LII (February 4, 2018) and the NCAA Final Four in

2019.

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1. Purpose

SMG is accepting proposals from companies (“Bidder(s)”) interested in providing

emergency medical technicians and first aid services for U.S. Bank Stadium.

EMT and First Aid services consist of providing first aid or emergency care for all

employees and guests while at the stadium. SMG will be selecting a Contractor

who will have the responsibility for providing medical and first aid services for all

areas as outlined more fully in Part Two of this Request for Proposal.

2. Contract Term

The term of the contract shall be three (3) years with a ninety (90) day window

where either party is able to terminate the contract with prior written notice. The

selected Contractor has the opportunity to propose an alternate to the three (3)

year contract if they chose to do so.

3. Contact Information

The sole point of contact for this Request for Proposal is:

Billy Langenstein

Director, Event Services

Blangenstein@smgmn.com

612.777.8768 (Office)

267.261.8294 (Cell)

4. Proposal Conference

A proposal conference will be held at the stadium on Friday November 6, 2015 at

11:00AM. A walk through of the facility will take place and area drawings and

descriptions will be provided.

5. Written Questions

Any questions concerning this request for proposal must be submitted via email to

the contact information listed above no later than 5:00PM Friday November 20,

2015.

6. Proposal Submission Date

Proposals must be received by SMG at the contact information prior to 5:00PM

central standard time on Sunday December 6, 2015. Any proposal received after

this time will not be considered.

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All proposals can be mailed to the address below:

Billy Langenstein

511 11th Ave S, Suite 401

Minneapolis, MN 55415

SMG will not be liable for any costs incurred in the preparation and presentation

of the Response.

7. Reserve Clause

SMG reserves the right to reject any and all proposals at any time for any reason

whatsoever, and/or change the timing and procedure of this proposal process.

8. Acceptance of Proposal (Award)

It is the intent of SMG to award a contract to the Bidder offering the best value,

provided the proposal has been submitted in accordance with the requirements of

the Contract Documents and does not exceed SMG’s Budget.

SMG reserves the right to make on-site inspections of facilities where participant

provides services similar to the services requested hereunder before the award of

Contract.

9. Post-Proposal Interview/Presentation

After the proposals are received, tabulated, and evaluated by SMG, certain

Bidders may be asked to meet with SMG for a post proposal

interview/presentation.

The post proposal interview may include, but is not limited to, a review of the

proposal, Alternate Pricing, Unit Pricing, Financial Ability of Bidder to perform

the scope of services requested and Bidders approach to the Work. SMG reserves

the right to have the Bidder submit further clarification on questions by writing.

SMG will score proposals on a point system, with some criteria being graded on a

pass/fail basis. Proposers who fail any criterion may have their proposal rejected.

Proposers will be provided the criteria for the process. SMG reserves the right to

reject any or all proposals if responses to the above or any other information in

SMG's judgment are unsatisfactory or do not meet the budget, the total aggregate

project budget, or required performance standards.

II. PROPOSAL FORMAT

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1. General

Proposals must be submitted in two parts, a Technical Proposal and a Price Proposal.

Three (3) copies of each part shall be submitted marked “Medical Services Contract –

Technical Proposal: and “Medical Services Contract – Price Proposal”.

2. Technical Proposal

A. Description of Bidder – provide a brief company overview including history, size,

number of employees, affiliated companies, etc. The same information should be

provided for any identified subcontractors or joint venture partners that would be

working on the contract.

B. Experience of Bidder – List relevant company experience within the past five (5)

years, including current contracts and references. In particular, identify any

experience on contracts similar in scope and size to the services sought under this

request for proposal. Bidder must have at least five (5) years’ experience performing

medical services for large venues with the capacity of at least 45,000. Information

should include any and all joint venture partners.

C. Contract Organization – Identify and explain the specific organization of the

proposed project team, including key personnel and how this project fits in with other

areas of your company’s operation.

D. Experience of Key Personnel – Briefly summarize the experience of key personnel

and managers who would be working on this contract. Onsite manager must be

named in this proposal and the onsite manager must have at least three (3) years of

experience performing event management and security services at venues with a

seating capacity of at least 45,000 and performing medical services. SMG reserves

the right to interview and approve the onsite manager.

E. Medical Services Work Plan – Present a general plan of approach for meeting the

medical services specifications.

1. Organize tasks and job duties to be performed.

2. Approximate number of medical staff, supervisors and event managers

assigned to different tasks.

3. Provide a detailed description of your training program.

4. Staffing Deployment sheets

5. Staff protocols, procedures and policies.

6. Staff job descriptions and position orders.

7. Equipment to be utilized; provide a detailed list.

8. Vehicles to be utilized; provide a detailed list.

3. Price Proposal

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Based on the anticipated scope of work and the staffing plan for a sold out 65,000 person

Vikings game, please provide a detailed per-event labor staffing which includes hourly rates

outline and budget to identify on a line item basis all anticipated expenses to provide the

specified services for Years 1 through Year 3. Contractor will be expected to staff events both on

Holidays and non-Holidays depending on the event requirements.

a. All direct costs

b. Staff hourly rates

c. Any and all corporate charges

d. Any and all administrative charges

e. Management fee

f. Minimum wage increases

g. Billing Cycle (When does the billing start)

h. Ambulance (ALS/BLS) costs

For additional events, including the Vikings games, please provide a detailed per-event labor

staffing which includes hourly rates outline and budget to identify on a line item basis all

anticipated expenses to provide the specified services for Years 1 through Year 3. Contractor

will be expected to staff events both on Holidays and non-Holidays depending on the event

requirements.

a. All direct costs

b. Staff hourly rates

c. Any and all corporate charges

d. Any and all administrative charges

e. Management fee

f. Minimum wage increases

g. Billing Cycle (When does the billing start)

h. Ambulance (ALS/BLS) costs

Proposals shall be signed by an authorized representative of the Contractor. All information

requested must be submitted to include the following:

a. Contractor must provide evidence/documentation at the time of award, that they

are licensed in the State of Minnesota to provide Emergency Medical

Technicians.

b. A certificate of insurance entailing all coverage’s for the Contractor in the State of

Minnesota

4. Labor Requirements

In response to this request for proposal, Contractor hereby warrants and represents that, as a

condition of the award of a contract to provide services at the Stadium, it agrees to, and will

comply with, the following terms and conditions pertaining to its employment of its employees

at the Stadium and the services that Contractor will provide there.

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a. Contractor will be responsible for hiring, training, supervising, and directing its

employees. Contractor will not by any statement, act or omission express or imply to any

of its employees or job applicants that SMG is an employer, co-employer, or joint

employer of such individuals. Contractor will compensate its own employees and

comply with all applicable tax and other legal requirements for their employment.

b. Contractor will use its best efforts to recruit and employ employees who will be

proficient and productive in their jobs and courteous to patrons, and to others working at

the Stadium.

c. Contractor will assign a competent, full-time management employee to be

Contractor’s liaison with SMG’s General Manager. If at any time SMG determines in its

sole discretion that Contractor’s management employee is not acceptable for any lawful

reason, Contractor will assign a new such person within five (5) calendar days.

d. Contractor will make every effort to employ women and members of minority

communities when hiring and for employment at the Stadium and services that

Contractor will provide there.

e. Contractor will adopt and comply with equal employment opportunity policies

that prohibit discrimination and harassment against applicants and employees on the basis

of race, creed, color, age, sex (including sexual orientation), pregnancy (including

childbirth and related medical conditions), national origin, disability, religion, ancestry,

familial status, status with regard to public assistance, gender identity, marital status,

membership or activity in a local commission, military status, veteran status, or any other

classification protected by applicable law. Contractor’s policy will also include that it

will reasonably accommodate the known disability of a qualified person with a disability

unless Contractor can demonstrate that the accommodation would impose an undue

hardship. Contractor’s policy will also include that it will reasonably accommodate an

employee's religious beliefs or practices, unless doing so would cause more than a

minimal burden on the operations of Contractor’s business, which will allow an

employee to practice his or her religion. Contractor’s policy will also include strict

prohibitions against retaliation against any individual for reporting a violation of the

policy, cooperating in Contractor’s investigation of a reported violation of the policy, or

being associated with a person who reported a violation of the policy.

f. Contractor will undertake measures designed to eliminate discriminatory barriers

based on the protected classifications in (e) above, including measures to ensure equal

opportunity in hiring, upgrading, demotion or transfer, recruitment, layoff or termination,

rate of compensation, and in any service or apprenticeship programs.

g. Contractor will adopt and enforce policies that prohibit the use, possession,

transfer, sale, or being under the influence of illegal drugs or alcohol during working

time, and off working time but in working areas of the Stadium. Such policies will

include termination of employment and removal from the Stadium for violations, or such

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other disciplinary action that Contractor determines is suitable under its policies, as long

as such action ensures that there will not be another violation.

h. Contractor will implement, and demonstrate to the satisfaction of SMG its

compliance with, a policy regarding labor peace. This includes, without limitation, a

policy that minimizes the potential for labor disputes that might interrupt services at the

Stadium or inconvenience fans, by undertaking the following:

i. Contractor will be or become a party to a labor peace agreement with any labor

organization seeking to represent Contractor’s employees when working at the Stadium,

and which contains at a minimum provisions during the labor organization’s organizing

efforts:

i. Prohibiting the labor organization from engaging in or encouraging picketing,

strikes, work stoppages, sympathy strikes, slowdowns, or any other economic

interference of any kind or nature whatsoever at the Stadium; and prohibiting Contractor

from engaging in a lockout of Contactor’s employees at the Stadium;

ii. For final and binding arbitration of any dispute over the labor organization’s

organizing efforts, the economic conditions of the employees, and other mandatory

subjects of bargaining and the negotiation thereof; and

iii. For a duration of at least three (3) years from commencement of Contractor’s

services at the Stadium; and

j. When a labor organization represents Contractor’s employees who are or will be

employed at the Stadium, being a signatory to a collective bargaining agreement or other

valid contract with such labor organization which contains at a minimum provisions

i. prohibiting the labor organization and Contractor’s employees from engaging in

picketing, strikes, work stoppages, sympathy strikes, slowdowns, or any other economic

interference of any kind or nature whatsoever at the Stadium; and prohibiting Contractor

from engaging in a lockout of Contactor’s employees at the Stadium;

ii. For final and binding arbitration of any dispute involving the interpretation,

application, or enforcement of the collective bargaining agreement or other valid

contract;

iii. for a duration of at least three years from commencement of Contractor’s

services at the Stadium.

k. Contractor will provide proof of workers’ compensation insurance in the amount

of at least one million dollars for each covered workplace injury, illness, and any other

conditions subject to the Minnesota’s Workers’ Compensation Act.

l. Contractor will ensure that its employees will comply with all rules and

regulations applicable to employees working at the Stadium, and National Football

League rules with respect to football games.

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m. Contractor’s employees will wear neatly attired clothing that adequately identifies

them as employees of Contractor.

SMG requires the following qualifications for all event staff and management providing services

at U.S. Bank Stadium:

Background on last five (5) years or as reasonably available

No criminal background or any conviction involving moral turpitude.

Must be a regular full or part time employee of the contractor.

Must be able to verbally communicate in a clear, distinct and courteous manner.

Must be able to write clear and accurate reports and be able to complete any and all types

of reports.

III. GENERAL CONDITIONS

1. All equipment and materials required to perform this contract will be purchased by and

be the property of the Contractor. SMG will provide staging areas and storage space for

the use of the Contractor’s personnel and for the on-site storage of the equipment and

supplies.

2. Professional Image Standards

A. The Contractor will be responsible for the purchase and upkeep of all uniforms for its

staff. This includes uniforms for event and non-event staff. SMG at their sole

discretion will determine the uniform including, color, style, print size and logo

placement. SMG reserves the right to place a U.S. Bank stadium logo on the

contractor’s uniform at no cost.

B. Uniform standards and employee appearance must be maintained in a first class

manner. Employees must be in uniform at all times when on the clock.

Employees are not to wear soiled uniforms and piercings are to be kept to a

minimum. No sports logo(s) other than the U.S. Bank official marks should be

visible while working.

3. Facility Policies and Procedures

A. Employees of the Contractor shall adhere to all established security procedures at

the facility. Each employee must have an independent criminal background check

conducted prior to being issued a credential for access to U.S. Bank Stadium.

When an employee enters or exits U.S. Bank Stadium they must on and off

premise using the ABI time clocks, while displaying their identification badge.

The Identification badge must be worn at all times while working in and around

the stadium. Should SMG observe any undesirable conduct by a security

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employee; they shall immediately notify the Contractor verbally, followed by

written notification to the Contractor.

B. SMG will have the right to cause the immediate removal of any employee of the

Contractor from the stadium premises if SMG determines that such employee is

engaging in conduct detrimental to users of U.S. Bank Stadium, to fans of the

stadium or to the safety or proper operation of the stadium facility as a whole.

The Contractor shall be responsible for the conduct of that employee and liable

for any action or inaction of that employee while performing under the contract.

C. The Contractor must use ABI, an electronic time keeping system to track all hours

worked by their employees. At the request of SMG, the Contractor must provide a

copy of records for auditing purposes.

D. The Contractor will be required to obtain appropriate insurance coverage,

including employee dishonesty coverage in form and amount of reasonably

accepted to SMG.

E. Contractor when required shall coordinate and or adjust employee’s schedules to

accommodate all events held at U.S. Bank Stadium.

F. Prior to the start of the season, all Contractors’ employees must attend a U.S.

Bank Stadium wide Customer Service training session, to be eligible to work in

the stadium that season.

4. Medical Services Equipment

A. It is the responsibility of the Contractor to provide the following equipment to perform

the job and exceed all best practices of the National Football League:

i. Radios

a. All radios must be integrated into U.S. Bank Stadium radio system or a

satisfactory approved alternative in order for all Contractor radios to

be contacted by SMG personnel.

ii. Ear Pieces

a. Ear pieces must be worn at all times by all staff for all events.

iii. All necessary on-site equipment for providing said services.

iv. All necessary on-site supplies for providing said services. All ongoing

supplies will be paid by the Contractor.

v. All necessary ambulances (ALS and BLS) for providing said services.

vi. All necessary gem carts/golf carts to respond to incidents outside of the

stadium.

vii. All necessary stretchers to respond to incidents inside of the stadium.

B. SMG will supply Contractor with office space. Operator will supply sufficient

power outlets to charge battery-operated equipment. An annual walkthrough of

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the Contractor’s spaces will be conducted at the conclusion of each year to asses

for damage.

C. SMG will include the Contractor’s telephone on the house phone system, but

Contractor will be responsible for ordering telephone, fax and internet access

beyond what is furnished and long distance.

D. SMG will make available Internet and e-mail access through the Local Area

Network.

E. Contractor will supply all office furniture and equipment necessary to operate

office area if they require anything beyond what is provided.

F. Contractor will be solely responsible for the repair and maintenance of its

equipment.

G. Contractor will be responsible for using the incident tracking software that the

stadium will provide in each of the First Aid locations in addition to the software

that the Contractor will already use.

H. An annual inspection of the spaces assigned to the Contractor will be conducted

by our Facility Operations department. Contractor will be responsible to pay for

the repair of any damages identified during the inspection. SMG reserves the right

to enter the Contractor’s office at any time for maintenance repairs.

PART TWO –MEDICAL STAFFING SPECIFICATIONS

I. SPECIFICATION OF SERVICES

1. The Contractor will provide appropriate number of staff and supervisors for the emergency

medical and first services of the building. The staff provided should be the same

reoccurring and consistent staff for the building.

2. Positions should be staffed by trained, qualified and competent professional personnel. A

position description sheet should be written detailing the requirements associated with each

role in the stadium.

A. Except as expressly approved by SMG, the Contractor shall not be permitted, without the

prior written consent of SMG, to assign or delegate, in whole or in part, its obligations or

responsibilities hereunder or under any resulting contract. Such prohibition shall require

the Contractor and any approved subcontractor to provide its services only through its

own employees, i.e., neither the Contractor nor any approved subcontractor shall be

permitted to hire or use independent contractors or subcontractors or temporary

employees to provide the services required of the Contractor hereunder.

B. All employees should be properly trained and certified as Emergency Medical

Technicians.

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3. Services include but are not limited to:

A. Persons trained and certified to appraise and initiate the administration of

emergency care for victims requiring:

a. First Aid

b. Victims of trauma or acute illness

c. Victims of trauma or acute illness before or during transportation of the

victims to a health care facility via ambulance or other means.

4. The Contractor and the Onsite Manager or Supervisor will report to and take direction from

the SMG Director of Event Services and Manager of Security and/or his designated assistant.

Staffing requests, event times, pre and post times and duties will be communicated to the

Contractor in writing. Such information will be given to the Contractor as soon as possible.

SMG retains the right to make adjustments in the number of staff requested, times, locations, and

duties five (5) days prior to the actual commencement of coverage.

II. LICENSE AND INSURANCE REQUIREMENTS

The successful Contractor will be required to obtain and maintain in force at all times during the

term of the agreement as a direct cost of operation, insurance coverage as directed by SMG. Such

coverage will be obtained from an insurance company authorized and licensed to do business in

the State of Minnesota with a Best’s Insurance Reports rating of no less than A-. It is anticipated that

such coverage shall include the following:

a. Comprehensive General Liability Coverage in the amount of $2,000,000.00 per

occurrence and per location. This coverage must be written on an occurrence form.

Claims made policies will be unacceptable. This insurance shall provide

coverage, from and against any claim for property damage or bodily injury arising

out of the operations of the Contractor. This coverage shall include blanket

contractual liability insurance and such coverage shall make express reference to

the indemnification provisions set forth in this agreement.

b. Workers’ Compensation and Employers Liability Coverage, as statutorily

required by the State of Minnesota for all employees of Contractor. Employers’

Liability coverage on the Workers Compensation policy shall be written in the

minimal amount of $1,000,000.00

c. Professional liability coverage including Medical Malpractice Coverage

with limits of at least $5,000,000.

d. Comprehensive Automobile Liability Coverage, in an amount not less

than $1,000,000.00 shall be maintained. Such coverage will include all owned,

non-owned, leased and/or hired motor vehicles which may be used by Contractor

in connection with the services required under Contract

e. Excess Liability Coverage, in the amount of $10,000,000.00 shall be in the

form of an Umbrella policy rather than a following form excess policy. This

policy or policies shall be specifically endorsed to be excess of the required

Comprehensive General Liability Coverage, the Employers’ Liability Coverage

on the Workers’ Compensation policy, and the Comprehensive Automobile

Liability policy.

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f. Insurance against Loss and/or Damage to Contractor’s property and other

personal and business property of Contractor upon the premises by fire or other

such casualty as may be generally included in the usual form of extended

coverage in an amount equal to the replacement costs of such property used in the

agreement on the premises. Such insurance shall provide coverage for the

property of others in the care, custody and control of Contractor.

g. All such insurance coverage, with the exception of Workers’

Compensation, shall name SMG, MSFA and Vikings and their employees, agents,

officers and directors as additional insured there under.

h. Evidence of such coverage being in place will be promptly delivered to

SMG prior to the commencement of the term of this proposal. All such coverage

shall be endorsed to indicate that coverage will not be materially changed or

canceled without at least 90 days prior notice to SMG, such prior notice being

mandatory and not the best efforts of the carrier to notify. Prior to the expiration

of the required coverage, Proposer will provide SMG with evidence of the

renewal of all coverage required on at least the same terms and conditions as

originally required for this agreement.

i. All policies should contain a waiver of subrogation in favor of the SMG,

MFSA and Vikings and any and all parties deemed necessary.

PART THREE - SUPPLEMENTAL REQUIREMENTS

1. No motorized vehicles will be operated in public areas from 30 minutes prior to gate

opening and until SMG announces that the stadium is safely secured.

2. Exterior walkways, streets, parking lots and public areas

a. Designated exterior walkways, streets and public areas shall be maintained and

staffed to the same standards as the interior of the stadium. This includes

designated Parking Garages, Parking Lots, plazas and Urban Park owned and

operated under U.S. Bank Stadium and sidewalks surrounding the stadium.

3. Right to Decline Work

a. The Contractor shall be required to provide all emergency medical technician/first

aid services required and cannot selectively decline a particular service.

4. Year Round/Daily Requirements

a. The Contractor will provide staffing as required to cover all non-game “Special

Events” throughout the year (weddings, concerts, parties, conferences, charity

events, etc.) when needed. Staffing for special events will require nighttime,

weekend, and holiday work. Contractor and SMG will mutually agree upon

staffing levels required for “Special Events” on a case-by-case basis.