request for proposal [rfp] forrequest for proposal [rfp] for “selection of vendor for...
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REQUEST FOR PROPOSAL [RFP]
FOR
“SELECTION OF VENDOR FOR IMPLEMENTATION AND OPERATION OF
NATIONAL ELECTRONIC TOLL COLLECTION (NETC)
SOLUTION FOR ISSUER BANK AND / OR, ACQUIRER BANK AND / OR BUSINESS
ASSOCIATE FOR SALES & DISTRIBUTION OF FASTAGS ON OPEX MODEL”
Issued by: IDBI Bank Limited, CMS & GBG Dept,
11th Floor, IDBI Tower,
WTC Complex
Cuffe Parade, Mumbai
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Bid Details in Brief
S.No.
Description
Details
1 RFP No IDBI/CO/CMS&GBG/NETC/2019-20/01
2. Brief Description of the RFP
“Selection of vendor for Implementation and Operation
of National Electronic Toll Collection (NETC) Solution
for ISSUER Bank AND / OR, ACQUIRER Bank AND
/ OR BUSINESS ASSOCIATE for SALES &
DISTRIBUTION OF FASTAGS on Opex Model"
3. Bank's Address for
Communication and
Submission of Tender
General Manager IDBI Bank Ltd., CMS & GBG
Department, IDBI Tower, WTC Complex, Cuffe
Parade, Colaba, Mumbai - 400005
Tel - 022-66554290
Email: [email protected]
4. Date of Issue 01.01.2020
5. Last Date of Submission of
Queries for Pre Bid Meeting
13.01.2020
Monday upto 05:30 PM
6- Date of Pre Bid Meeting 15.01.2020
Wednesday at 11:00 AM
7. Last Date of Submission of
Bids
22.01.2020
Wednesday upto 03:30 PM
8.
Date and time of Opening of
Part A- Conformity to
Eligibility Criteria.
22.01.2020 Wednesday at 04:00 PM
9.
Date and time of opening of
Part B-Technical Proposal/
Part C-Commercial bid
Will be intimated at a later date.
10. Application Fees (Not
Refundable) NIL
11. Earnest Money
Deposit(Refundable)
EMD of Rs.5,00,000/- (Rupees Five Lakhs Only) for
Part I, Rs. 3,00,000/-(Rupees Three Lacs only) for Part
II and Rs. 2,00,000/- (Rupees Two Lacs only) for Part
III, eg. If a bidder is applying for all three parts, the
EMD amount will be Rs.10,00,000/-
(Rs.5,00,000+3,00,000+2,00,000) by way of Demand
Draft drawn on any scheduled bank in favour of IDBI
Bank Ltd. payable at Mumbai.
This document can be downloaded from banks website: https://www.idbibank.in/notices.asp
Note:
1. This RFP document is the property of the Bank & is not transferable.
2. This bid document has 156 pages.
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3. If a holiday is declared on the dates mentioned above, the Bids shall be received / opened on the
immediate next working day at the same time specified above and at the same venue unless
communicated otherwise.
4. No queries will be entertained after the date and time mentioned in this schedule.
5. If any bidder qualifies under MSME category, having NSIC registration and Udyog Aadhar
Memorandum, RFP, then on submission of requisite certificates, the cost of Bid document and
payment of EMD are exempted.
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DISCLAIMER
The information contained in this Request for Proposal (“RFP”) document or information provided
subsequently to Bidders or applicants whether verbally or in documentary form by or on behalf of
IDBI Bank Limited (“IDBI Bank” or “Bank”), is provided to the Bidder (s) on the terms and
conditions set out in this RFP document and all other terms and conditions subject to which such
information is provided. This RFP document is not an agreement and is not an offer or invitation
by IDBI Bank to any parties other than the applicants who are qualified to submit the bids
(hereinafter individually and collectively referred to as “Bidder /Vendor ” or “Bidders/Vendors”
respectively). The purpose of this RFP is to provide the Bidders with information to assist the
formulation of their proposals (“Bids”). This RFP does not claim to contain all the information
each Bidder requires. Each Bidder may conduct its own independent, investigations and analysis
and is free to check the accuracy, reliability and completeness of the information in this RFP. IDBI
Bank makes no representation or warranty and shall incur no liability under any law, statute, rules
or regulations as to the accuracy, reliability or completeness of this RFP. The information
contained in the RFP document is selective and is subject to updating, expansion, revision and
amendment. It does not purport to contain all the information that a Bidder requires. IDBI Bank
does not undertake to provide any Bidder with access to any additional information or to update
the information in the RFP document or to correct any inaccuracies therein, which may become
apparent.
IDBI Bank reserves the right of discretion to change, modify, add to or alters any or all of the
provisions of this RFP and/or the bidding process at any stage of the process of bidding/ RFP,
without assigning any reasons whatsoever. Such change will be published on the Bank's Website
(https://www.idbibank.in/notices.asp) and it will become part and parcel of RFP.
IDBI Bank in its absolute discretion, but without being under any obligation to do so, update,
amend or supplement the information in this RFP. IDBI Bank reserves the right to reject any or all
the RFPs received in response to this RFP document at any stage without assigning any reason
whatsoever and without being liable for any loss/injury that Bidder might suffer due to such
reason. The decision of IDBI Bank shall be final, conclusive and binding on all the parties directly
or indirectly connected with the bidding process.
.
Information provided in this RFP is on a wide range of matters, some of which may depend upon
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interpretation of law. The information given is not intended to be an exhaustive account of
statutory requirements and should not be regarded as a complete or authoritative statement of law.
IDBI Bank does not own any responsibility for the accuracy or otherwise for any interpretation or
opinion on law expressed herein. Further, IDBI Bank also does not accept liability of any nature
whether resulting from negligence or otherwise howsoever caused arising from reliance of any
Bidder upon the statements contained in this RFP.
No person of the Bank or the Contractors, vendors and third parties shall violate the Social Media
Policy of the Bank. Non-adherence to the standards/guidelines in relation to Social Media Policy
issued by the Bank from time to time and any omission or commission which exposes the Bank to
actual or potential monetary loss or otherwise, reputation loss on account of non-adherence of
Social Media related systems and procedures on the part of personnel of the Bank or Contractors,
Vendors and third parties shall be construed as violation of Social Media Policy.
Bids not satisfying the procedure prescribed in the Bid document will be treated as invalid and
rejected summarily.
It may be noted that notice regarding corrigenda, addendums, amendments, time-extensions,
clarifications, response to Bidders’ queries etc., if any to RFP, will not be published through
any advertisement in newspapers or any other media. Prospective Bidders shall regularly
visit Bank’s website, www.idbi.in for any changes / development in relation to this RFP.
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Abbreviations used in this Document: 1. BG Bank Guarantee
2. BOM Bill of Material
3. CMS & GBG Cash Management Services and Govt Business Group
4. DIT Department of Information Technology
5. DDP Digital Devices Procurement
6. DD Demand Draft
7. DES Data Encryption Standard
8. DR Disaster Recovery
9. HSM Hardware security module
10. EMD Earnest Money Deposit
11. EMV Euro, Master and Visa
12. GST Goods &Services Tax
13. HO Head Office
14. IEC International Electro technical Commission
15. IT Information Technology
16. LAN Local Area Network
17. LD Liquidated Damage
18. LLP Limited Liability Partnership
19. MAF Manufacturer Authorization Form
20. MCLR Marginal Cost of Fund Based Lending Rate
21. NEFT National Electronic Funds Transfer
22. NI Act Negotiable Instruments Act
23. NPCI National Payment Corporation of India
24. OEM Original Equipment Manufacturer
25. OS Operating System
26. PCICP Payment Card Industry Card Personalization Certification
27. PCI-DCS Payment Card Industry Data Security Standard
28, PERT Program Evaluation and Review Technique
29. PIN Personal Identification Number
30. POC Proof of Concept
31. RFP Request For Proposal [Interalia the term 'Tender' is also used}
32. RRB Regional Rural Bank
33. RTGS Real Time Gross Settlement
34. STQC Standardization Testing and Quality Certification
35. SI System Integrator
36. TM Technology Management
37. NETC National Electronic Toll Collection
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38. PoS Point of Sale
39. BCP Business Continuity Plan
40. OEM Original Equipment Manufacturer
41. UPI Unified Payment Interface
42. IMPS Immediate Mobile Payment System
43. GL General Ledger
44. NCMC National Common Mobility Card
45. FASTag
Device that employs Radio Frequency Identification (RFID)
technology for making toll payments directly from the account
(Saving / Current/ Prepaid/ Wallet) linked to it.
46. WTS Weighted Technical Score
47. WCS Weighted commercial Score
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TABLE OF CONTENTS
Clause
No
Clause Clause
No.
Clause
A. INTRODUCTION 36 Project Execution 1 About IDBI Bank 37 Security Deposit / Performance Bank
Guarantee 2 Definitions 38 Execution of Agreement 3 About RFP 39 Delivery, Implementation and
Commissioning 4 Objective 40 Uptime 5 Eligibility Criteria 41 Penalties/Liquidated Damages
6 Requirement Details 42 Pricing and Payments 7 Scope of Work 43 Payment Terms
8 General Provisions 44 Subcontracting
B. BID PROCESS 45 Order cancellation/termination of
contract 9 Clarification to RFP & Pre-Bid
queries
E.GENERAL CONDITIONS 10 Pre-Bid Meeting 46 intellectual Property Rights 11 Amendment to Bidding Document 47 Roles & Responsibility during project.
Implementation 12 Bid System Offer 48 Indemnity
13 Preparation of Bids 49 Inspection of Records 14 Earnest Money Deposit
(EMD)/Bank Guarantee In Lieu
Of EMD
50 Assignment
15 Documentation 51 Publicity
16 Cost & Currency 52 Confidentiality and Non-disclosure 17 Erasures or Alterations 53 Amendments to the Purchase Order 18 Assumptions/Presumptions/Modif
ication
54 Amendment to the Agreement
19 Submission of Bids 55 General Order Terms 20 Bid opening 56 General Contract. Agreement Conditions C. SELECTION OF BIDDER 57 Negligence
21 Preliminary Scrutiny 58 Responsibility for completeness 22 Clarification of Offers 59 Responsibilities of the Bidder 23 Evaluation of Bids 60 Force Majeure
24 Normalization of Bids 61 Corrupt and Fraudulent. Practices
25 Intimation to Qualified/Successful
Bidder s
62 Adoption of Integrity Pact
26 Correction of Error in Commercial
Bid
63 Resolution of Disputes 27 Determination of H1 Price 64 Modification/Cancellation of RFP 28 Government of India Guidelines
On Purchase Preference
65 Responsibilities of Selected bidder
29 Bid Validity Period 66 Legal Disputes and Jurisdiction of the
Court 30 Proposal ownership 67 Confidentiality
31 Project ownership 68 Terms and Extension of Contract
32 Right to Alter Quantities/Location 69 Termination
33 Acceptance of offer 70 Consequences of Termination
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34 Award of Contract 71 Information Security Clause
D. TERMS & STIPULATIONS
35 Effective Date
ANNEXURES (To be submitted with Part A- Conformity to Eligibility Criteria)
1. Check List
2. Bid Covering Letter
3. Eligibility Criteria Declaration 4. Applicant‟s Profile
5. Details of Offices/Branches/Service Centre‟s
6. Authorization Letter Format
7.
Track Record of Past experience of Implementation and Operation of National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR, ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for SALES & DISTRIBUTION OF FASTAGS ON OPEX Model
8. Non-Disclosure agreement Format
9. Signed Pre Contract Integrity Pact
ANNEXURES(To be submitted with Part B -Technical Proposal)
10. Detailed Scope of Work 11. Technical Evaluation Matrix 12. Technical Bid Covering Letter
13. Proposed Team Profile
14. Compliance Statement
15. Undertaking Letter Format
16. Escalation Matrix
ANNEXURES(To be submitted with Part C -Commercial Bid)
17. Covering Letter for Commercial Bid
18. Commercial Bid Format/Bill of Material
APPENDICES
A. Instructions for Part I/II/III Section A-Conformity to Eligibility Criteria
B. Instructions for Part I/II/III Section B-Technical Proposal
C. Instructions for Part I/II/III Section C-Commercial Bid
D. Proforma Bank Guarantee for Contract Performance
E. Format for sending Pre-Bid Queries
F. Contract Form/ Service Level Agreement for each Service
G. Deed of Indemnity
H. Undertaking from OEM
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A. INTRODUCTION
1. About IDBI Bank [CIN : L65190MH2004GOI148838]:
IDBI Bank Ltd (“IDBI Bank/ the Bank”) is a company incorporated and registered under
Companies Act, 1956 (1 of 1956) and a company within the meaning of section 2 (20) of
Companies Act 2013 and a banking company under section 5 (c) of the Banking Regulation Act,
1949 (10 of 1949). The Bank is also a Scheduled Bank as notified by the Reserve Bank of India
under the Reserve Bank of India Act, 1934.The Head office of the Bank is situated at IDBI
Bank, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400005 and, among others is having,
CMS & GBG Department at 11th Floor, C Wing, Cuffe Parade, Mumbai 40005. The Bank is
having pan India presence of more than 1800 branches, situated across the States. The Bank is working on Core Banking System using Finacle Core solutions.
2. Definitions;
2.1. „Bank‟ means unless excluded by and repugnant context or the meaning thereof, shall mean
IDBI Bank\ described in more detail in paragraph 1 above and which has invited bids under
this Request for Proposal and shall be deemed to include its successor and permitted
assigns.
2.2. „RFP‟ means Request for Proposal for providing “Implementation and Operation of
National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR,
ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for SALES & DISTRIBUTION
OF FASTAGS ON OPEX Model”. 'Bidder' means a vendor submitting the proposal in
response to RFP.
2.3. 'Contract‟ means the agreement signed by successful bidder and the Bank at the conclusion
of bidding process, wherever required.
2.4. 'Successful Bidder‟ means the Bidder who emerges successful after completion of
Technical &Commercial evaluation of the bids submitted in response to this RFP.
2.5. Bidder / Service Provider / System Integrator –An eligible entity/firm submitting a
Proposal / Bid in response to this RFP.
2.6. Supplier/ Contractor/ Vendor – Selected Bidder/System Integrator under this RFP.
2.7. Bank/ Purchaser/ IDBI Bank - Reference to the “the Bank”, “Bank” and “Purchaser” shall
be determined in context and may mean without limitation “IDBI bank”.
2.8. Proposal/ Bid – the Bidders written reply or submission in response to this RFP.
2.9. Solution/ Services/ Work/ System – “Solution” or “Services” or “Work” or “System” or
“IT System” means all services, scope of work and deliverables to be provided by a
Bidder as described in the RFP and include services such as installation, commissioning,
integration with existing systems, provision of technical assistance, training,
certifications, auditing and other obligation of the Supplier covered under the RFP.
2.10. ITB – mean instructions to the Bidder.
2.11. Project Cost - Project cost would be onetime cost / fees / development Cost/ installation
cost / commissioning cost / testing (SIT and UAT) cost / deployment and integration cost
with existing systems / customization cost / training cost / technical assistance / marketing
on behalf of the bank at its sole discretion.
2.12. FASTag- Radio Frequency Identification (RFID) technology for making toll payments
directly from the prepaid or savings account linked to it or directly toll owner.
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3. About RFP:
3.1. This RFP contains three parts namely;-
Part I- RFP for Issuer Bank Solution on Opex Model;
Part II-RFP for Acquirer Bank Solution on Opex Model; and
Part III- RFP for Channel for Sales & Distribution of FASTags on Opex Model.
3.2. This RFP has been prepared solely for the purpose of enabling IDBI Bank to select vendor
for above three works as mentioned in point 3.1 viz:
Part I i.e. RFP for Issuer Bank Solution on Opex Model meaning Vendor for Supply,
Personalization and Delivery of RFID FASTag for NETC project of the Bank and end to
end Technology Service Provider (TSP) for NETC issuing Module Management system
under OPEX model as mentioned in detailed scope in Annexure 10(i);
Part II i.e. RFP for Acquirer Bank Solution means Vendor for managing the end to end
Acquiring business as a TSP, as mentioned in detailed scope in Annexure -10 (ii);and
Part III i.e. RFP for Business Associate for Sales & Distribution of FASTags means Vendor
for Distribution and Marketing of FASTags through various channels as mentioned in
detailed scope in Annexure -10 (iii).
3.3. The Bank reserves the right to select vendor for either Part I or Part II or Part III or any
combination of all three parts and / or all parts through this RFP, depending on response
received from Bidders. If responses from sufficient Bidders are not received for any of the
three parts, then the Bank may continue the process for rest of the Part/s and finalize the
same. The decision of the Bank in this regard is final and binding on the Bidders.
3.4. The scope of RFP is to seek detailed technical and commercial proposal for Implementation
and maintenance of the Application Software for NETC management solution for issuance
of FASTags, reloading, DSA Module, mobility and online Payment processing,
reconciliation & dispute management, Supply, Personalization and Delivery of FASTags as
elaborately detailed under Scope of Work on behalf of IDBI Bank On Opex model in Part I;
Similarly the Scope of Part II is to seek detailed technical and commercial proposal for
Implementation and maintenance of the Application Software for NETC management
solution where vendor is required to integrate their systems with toll plaza operators for the
purpose of acquiring transactions happening on the NETC lanes. The proposed vendor is
required to undertake Risk management, Dispute management well within the Turnaround
Time (TAT) as stipulated by NPCI / NHAI / MoRTH / IHMCL or any other statutory
authorities. The proposed vendor is also required to co-ordinate with the selected Toll
operators, NPCI and any other statutory authorities to implement the solution. They would
also integrate their system with NPCIs NETC system [NETC Switch and NETC Mapper] to
facilitate the toll fare calculation as well as transaction processing; and
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In Part III, the scope is to seek detailed commercial proposal for Distribution and Marketing
of IDBI Bank FASTags through various channels, which include bulk sales to corporates,
fleet owners, car dealers, cab aggregators, oil marketing companies etc.
4. Objective:
4.1. In order to create/enhance and implement an end to end management, of NETC solution
from issuer business perspective, acquirer business prospective and distributor business
perspective on Opex model encompassing all present and future related product /
instrument lines, Bank hereby invites responses from the established and eligible entities to
provide the deliverables, more particularly described hereinafter in this document in
accordance with the terms and conditions described herein. 4.2. The proposed NETC Management solution as an issuer, acquirer and distributor should be
able to integrate with various channels of the Bank such as CBS, Internet Banking, Mobile
Banking and any other channel as required by the Bank.
4.3. The Bank is seeking an experienced and capable vendor who can fulfil the latest guidelines
of NHAI/NPCI and issued by the Bank from time to time.
4.4. The proposed solution should be as per the latest version preferably shared by the
NHAI/NPCI/Government.
5. Eligibility Criteria
5.1. Only those Bidders, who fulfil the following criteria, are eligible to respond to the RFP.
Offers received from the Bidders who do not fulfil any of the following eligibility criteria
are liable to be rejected.
Sl. No
.
Criteria Applicable to Part
Proof of documents to be submitted
1.
The Bidder should be a Firm / LLP /
Company incorporated in India as per Partnership Act / Company Act 1956 &
2013 & operating for 2 years as on the date
of RFP. The Partnership Deed /
Memorandum of Association (MOA)
/Article of Association (AOA) should
contain about the line of business sought in
RFP.
I, II
and III
Partnership Deed / Certificate of
Incorporation & Commencement of Business (whichever applicable) along
with MOA / AOA highlighting the
line of business should be submitted.
2. Bidder should be Original Equipment
Manufacturer (OEM) / System Integrator
(SI) / Application / Service Providers of their Authorized dealer / representative/
the authorized dealer should submit
Manufacturer Authorization Certificate / Form (MAF)
I and
II
Authorization form signed by the
OEM authorizing dealer in the format
prescribed in the RFP.
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3. The Bidder / OEM should have
experience of Issuer / Acquirer /
Distributor as applicable in at least one Bank / Payment Bank in India which is
authorized to do FASTag Business in
India and is certified by NPCI.
I, II
and III
Experience Letter from the Bank or
Copy of Work Order / Purchase
Order from the Bank.
4. The solution proposed by the Bidder
should be certified by NPCI for implementation in any bank in India.
I and
II
Copy of the purchase /work order and
Certificate of satisfactory completion and management of the work
including integration with NPCI on
behalf of any Bank.
5.
The Bidder / OEM should not have been
blacklisted by any Govt./ Govt. agency
/PSUs Bank(s) /Financial Institutions in
India in the past as on RFP submission
date.
I, II
and III
An undertaking to this effect must
be submitted on company letter
head duly signed &stamp.
6. The Bidder / OEM should own the
intellectual property rights of the NETC Issuing and /or acquiring payment solution
product or should have rights from the
owner, If not, the Bidder should have in
place proper tie-ups, commercial
agreements, authorized implementation
partnership for deployment / customization
of software with the product whose
software products are offered.
I and
II
Self-Declaration from the Bidder and
an authorization letter from manufacturer (OEM) to this effect
should be furnished giving mandate to
participate in this RFP. Self-
declaration should also specify that
the Vendor would be solely
responsible for designing, procuring
and delivering the entire solution.
7. Certification Requirements (as per scope of the project )
I and II
The Bidder should submit self-certified Compliance Certificate(s) specifying
that the technical solution provided by
the Bidder / OEM for NETC Issuer /acquiring payment solution meets the
technical specifications prescribed by
National Payment Corporation of India
(NPCI).
8 In case the Bidder is MSME entity in terms of
applicable laws of India and submits Bids with
complying all the eligibility criteria, the Bidder
has to submit MSME / NSCI certificates.
If any bidder qualifies under MSME
category, having NSIC registration and
Udyog Aadhar Memorandum, then on
submission of requisite certificates,
payment of EMD is exempted.
Note: All eligibility requirements mentioned above should be complied with by the Bidders as
applicable and relevant support documents should be submitted for the fulfilment of eligibility
criteria, failing which the Bids may be summarily rejected. Non-compliance of any of the criteria
can entail rejection of the offer. Photocopies of relevant documents / certificates should be
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submitted as proof in support of the claims made for each of the above-mentioned criteria and as
and when the Bank decides, originals / certified copies should be shown for verification purpose.
The Bank reserves the right to verify / evaluate the claims made by the Bidder independently.
Any deliberate misrepresentation/wrong certification / violation of Integrity Pact will entail rejection of the offer, ab-initio., performance Security would be invoked and appropriated, in case
such Bidder qualifies as successful Bidder.
IDBI Bank reserves the right to verify /evaluate the claims made by the Bidder independently.
Any decision of IDBI Bank in this regard shall be final, conclusive and binding upon the Bidder.
The tender documents cannot be sold and / or transferred / assigned. If the same is done, tender
documents are liable to be summarily rejected by IDBI Bank.
If IDBI Bank is not satisfied with technical specifications and the feasibility of the technical
offers, the commercial offers will not be opened in the RFP process. Technically disqualified
offers will not be taken up for further process and no discussions / interface will be granted to such
Bidders.
6. Requirement Details:
6.1. The Bank invites sealed offers from eligible Bidders (Conformity to “Eligibility Criteria”,
“Technical Proposal” and “Commercial Bid” for "Implementation and Operation of
National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR,
ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for SALES & DISTRIBUTION
OF FASTAGS on OPEX Model" as per the Terms &Conditions, Technical Evaluation
Matrix and Scope of Work described elsewhere in this document for a period of Five (5)
years. Separate Technical and Commercial Bids are required to be submitted for each part
respectively. The Bank may select different vendors for each of the above activity
mentioned in Part I, II and III based on parameters set in this Bid Document.
6.2. The Bank is proposing to issue the minimum of 5, 00,000 RFID FASTags as Issuer during
the Contract Period to users using the proposed solution.
7. Scope of work:
Bidder has to confirm compliance to all the points of above Clause 7 as well as “Detailed
Scope of Work” at Annexure-10 (i), (ii) & (iii) of this document. A Compliance Statement
to be provided by the Bidders on the Performa given at Annexure-14.
7.1. Expectations From the Bidder:
7.1.1. Successful Bidder will provide the Bank end to end NETC issuer Solution including
Supply, Personalization and Support of RFID FASTags of approved quality,
management of NETC Issuing module under OPEX model which will include
providing Issuing Host solution, infrastructure, Operations including settlement,
reconciliation, dispute management and 24*7 helpdesk service adhering to Bank's
requirement outlined in this RFP.
7.1.2. Successful Bidder will provide the Solution as a Hosted Application at in India and
shall comply with data localization and other regulatory norms, if any, or RBI and
other regulators.
7.1.3. The Software Solution Application architecture should be scalable in Commensurate
with the increase in transactions and devices in the Bank.
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7.1.4. The Successful Bidder is responsible for customization of solution as per RBI, NPCI
any other regulations of other regulating bodies at their own cost.
7.1.5. The Successful Bidder is responsible for hardware specifications required for the
software solution provided at their own cost.
7.1.6. The Successful Bidder is responsible for any licenses /utilities / certifications required
to run the solution at their own cost.
7.1.7. The Successful Bidder should have a fully established Business Continuity Plan in
place and should have provision and capability to operate from Disaster Recovery
(DR) Site in case of need / exigency.
7.1.8. Data security and confidentiality: Successful Bidder to ensure no unwarranted, illegal,
and fraudulent misuse of data shared by the Bank and Bidder to categorically
indemnify the Bank against any losses that the Bank may suffer on account of any
such fraudulent and illegal act by the Bidder or its employees.
7.1.9. GST accounting: The accounting should enable the Bank to submit the relevant data
reports to the GST authority.
7.1.10. The solution provided should have DR with equivalent, software & hardware as
provided in DC (Prime site). The solution should have a provision to transfer data
daily to DR Site. The Bidder should conduct DR Drill as per the Policy of the Bank.
The DR site has to be kept updated with all software up gradations. Whenever need
arises, Bidder should be able to switch the operations to DR Site within Bank‟s RTO
(2 Hours)/ RPO (15 Minutes) requirements.
7.1.11. The Selected Vendor to facilitate IS Audit, Audit by Bank / Regulators / NPCI or
any other authority / Third party Audit for VAPT.
7.1.12. Provide a portal to branches to register disputes about any transactions. The Bank
staff should be able to fetch the data and register the dispute.
7.1.13. The system should be capable of interfacing with Bank's CRM &Call Centre CRM.
7.1.14. Necessary reports should be made available for Bank for automated reconciliation
and accounting.
7.1.15. Detailed Scope of Work has been specified as Annexure-10 (i), (ii) & (iii).
8. General Provisions:
8.1. Successful Bidder shall pay to its employees/personnel, who are engaged for providing the
Services to the Bank, all wages, salaries, allowances etc. in accordance with the terms of
Contract of their employment / various Laws / Statutes / Acts applicable locally or
otherwise and the Bank shall not be liable in this regard either to Successful Bidder or to its
personnel in any manner whatsoever. Further, Successful Bidder shall also maintain all
records in this regard as required by the relevant laws including, the Minimum Wages Act,
the Payment of Wages Act and the Contract Labour (Regulation &Abolition) Act or any
other State Level/Central Act/Law that is applicable and shall comply with all the statutory
provisions as prescribed under relevant rules and statutes for the time being in force.
8.2. Successful Bidder will undertake to indemnify the Bank and keep the Bank and its
officers/employees/Directors fully indemnified and harmless from and against all the
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consequences of any of its actions and/or its sub-contractors, representatives, employees
leading to breach of any of the provisions of Law faced, suffered or incurred by the Bank.
8.3. Similarly, in the event of any claims being made on the Bank, on account of any breach or
non-compliance of any applicable law, unauthorized act, fraud, deed or thing done or
omitted to be done or undertaking made or deficiency in service by Successful Bidder, its
employees, officers, agents, Successful Bidder undertakes to pay on first demand made by
the Bank of any amount on this account without any demur, contest, protest whatsoever
within 7 working days of the demand being made. The Bank may at its discretion settle any
or all claims made on it and recover the amount so paid from Successful Bidder and /or
make deductions from the amount payable by the Bank to Successful Bidder.
8.4. Neither the contract which will be entered by the Bank with the Successful Bidder nor any
action taken by the Successful Bidder shall constitute as between the Parties as partnership,
association, joint, venture or other common enterprise. The relationship between Successful
Bidder and the Bank hereunder is on Principal-to-Principal basis. Successful Bidder is to
ensure that no nexus, either direct or indirect, shall be established between its personnel and
the Bank which may lead to any presumption or conclusion to the effect that the personnel
may be treated as the employees of the Bank.
8.5. That the Bank, its representatives, its Regulators including RBI or person authorized by the
Regulator, its internal/ external/ other Auditors, shall, whenever required/called for, have
access to i) Any books, records, information of the Successful Bidder; ii) Any documents,
records of transactions and other necessary information processed/ stored by, given to the
Successful Bidder; and iii) Any document/information given by the Bank to the Successful
Bidder and / or relevant to the outsourced activities available with the Successful Bidder
pertaining to the services provided under this Agreement by the Successful Bidder. The
Bank shall provide a reasonable prior notice before such audit and the cost of the audit shall
be borne by the Bank.
8.6. The access shall also extend to the books, records, information held by /available with any
person/firm agent/company engaged by Successful Bidder or any documents records of
transactions and other- necessary information given/stored or processed provided by the
Bank, to Successful Bidder and in turn provided by Successful Bidder to another agency, in
order to render the requited Services to the Bank.
8.7. Successful Bidder shall ensure preservation of documents and data in accordance with
legal/regulatory obligation of the Bank communicated to Successful Bidder in writing by
the Bank, provided to Successful Bidder by the Bank, in order to render the required
Service to the Bank. The Bidder has to preserve full data during the Contract period and
subsequently to be migrated as per Bank's direction.
8.8. That adequate step will be taken to build strong safeguards to avoid the mingling of
information/documents records and assets of the Bank with other organizations for whom
Successful Bidder undertakes similar services.
8.9. That the Successful Bidder will ensure to get its security, practices and control process
audited on a regular basis and disclose security breaches, if any, to the Bank. The copy of
such audit report including the steps taken to address the issues raised by the auditors be
provided to the Bank.
8.10. Successful Bidder will ensure to have effective business continuity and disaster recovery
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plan. Successful Bidder shall develop and establish a robust framework for documenting,
maintaining and periodic testing of business continuity and recovery procedures and shall
maintain a record of the same.
8.11. The Successful Bidder will conform to the laws, rules and regulations as stipulated by the
Central/State Govt /RBI/ and/or any regulatory authority in regard to employment, of
agents/associates/employees etc. including the Minimum Wages Act.
8.12. For smooth completion of project the Bidder should identify one or two of its
representatives at Mumbai as a single point of contact for the Bank.
8.13. Project implementation team should be conversant with local rules and Conditions to
resolve the issues, if any.
8.14. Documentation and manual: One copy (Both Hard and soft) of the user manual on base
version for Implementation and Operation of National Electronic Toll Collection (NETC)
Solution for ISSUER Bank AND / OR, ACQUIRER Bank AND / OR BUSINESS
ASSOCIATE for SALES & DISTRIBUTION OF FASTAGS ON OPEX Model shall be
supplied separately during supply of software solution.
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B. BID PROCESS:
9. Clarification to RFP and Pre-Bid Queries:
9.1. The Bidder should carefully examine and understand the specifications, terms and
conditions of the RFP and may seek clarifications, if required. The Bidders in all such cases
should seek clarification in writing in the same serial order as that of the RFP by
mentioning the relevant page number and clause number of the RFP as per format provided
under Appendix-E.
9.2. All communications regarding points requiring clarifications and any doubts shall be given
in writing to the General Manager, IDBI Bank, IDBI Towers, Cuffe Parade, Colaba,
Mumbai or an email can be sent to [email protected] & [email protected] in
by the intending Bidders before 03:30 PM of the Last Date of Submission of Pre Bid
Meeting as per the Bid Details mentioned at the Start of this RFP.
9.3. No queries will be entertained from the Bidders after the above date and time.
9.4. The Bank will consolidate all the written queries and any further queries during the Pre-bid
meeting and the replies for the queries shall be made available in the Bank's website
(www.idbibank.in) and no individual correspondence shall be made. The clarification of the
Bank in response to the queries raised by the Bidder/s, and any other
clarification/amendments/corrigendum furnished thereof will become part and parcel of the
RFP and it will be binding on the Bidders.
9.5. No oral or individual consultation will be entertained.
10. Pre-Bid meeting:
10.1. A pre-bid meeting of the intending Bidders will be held at the venue mentioned below to
clarify any point/doubt raised by them in respect of this RFP as per the Bid Details
mentioned at the Start of this RFP: “IDBI Bank, CMS & GBG Department, 11th Floor,
IDBI Tower, Cuffe Parade, Colaba, Mumbai – 400005”
No separate communication will be sent for this meeting. If the meeting date is declared as
a holiday under NI Act by the Government subsequent to issuance of RFP, the next
working day will be deemed to be the pre-bid meeting day. Authorized representatives of
interested Bidders shall be present, during the scheduled time. In this connection, the Bank
will allow a maximum of two representatives from each of the Bidder to participate in the
pre-bid meeting.
10.2. Bank has the discretion to consider any other queries raised by the Bidder's representative
during the pre-bid meeting.
10.3. Bank will have liberty to invite its technical consultant, or any outside agency, wherever
necessary, to be present in the pre-bid meeting to reply to the technical queries of the
Bidders in the meeting.
10.4. The Bank will consolidate all the written queries and any further queries during the pre-bid
meeting and the replies for the queries shall be made available in the Bank's website
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(https://www.idbibank.in/notices.asp) and no individual correspondence shall be made. The
clarification of the Bank in response to the queries raised by the Bidder/s, and any other
clarification/amendments/corrigendum furnished thereof will become part and parcel of the
RFP and it will be binding on the Bidders.
10.5. Non reply to any of the queries raised by the vendors during pre-bid Meeting shall not be
considered as acceptance of the query/issue by the Bank.
11. Amendment to Bidding Document:
11.1. At any time prior to deadline for submission of Bids, the Bank, for any reason, whether, at
its own initiative or in response to a clarification requested by prospective Bidder, may
modify the bidding document, by amendment.
11.2. Notification of amendments will be made available on the Bank‟s website (i.e.
https://www.idbibank.in/notices.asp) and will be binding on all Bidders and no separate
communication will be issued in this regard.
11.3. In order to allow prospective Bidders reasonable time in which to take the Amendment into
account in preparing their Bids, the Bank, at its discretion, may extend the deadline for a
reasonable period as decided by the Bank for the submission of Bids
12. Bid System Offer:
Each Part of the Bid i.e. Part I- RFP Implementation and Operation of NETC System for Issuer
Bank on Opex Model, Part II-RFP for Implementation and Operation of NETC System for
Acquirer Bank on Opex Model and Part III- RFP for Channel for Sales &Distribution of FASTag
on Opex Model, shall have three elements of the bid as below:
12.1. Section A-Conformity to Eligibility Criteria: Indicating their compliance to Eligibility
Criteria. The format for submission of Conformity to Eligibility Criteria is as per
Appendix-A.
12.2. Section B-Technical Proposal: indicating the response to the Technical Matrix for
“Selection of vendor for „Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for ISSUER Bank AND / OR, ACQUIRER Bank AND / OR
BUSINESS ASSOCIATE for SALES & DISTRIBUTION on OPEX model”. The
instruction for submission of Technical Proposal is as per Appendix-B.
12.3. Section C-Commercial Bid: furnishing all relevant information required as per Bill of
Material as per Annexure-18. The instruction for submission of Commercial bid is as per
Appendix-C.
13. Preparation of Bids:
13.1. The Bid shall be typed or written in English language with font size of 12 in Indelible ink
and shall be signed by the Bidder or a person or persons duly authorized to bind the Bidder
to the Contract. The person or persons signing the Bids shall affix signature in all pages of
the Bids, except for un-amended printed literature.
13.1.1. The three parts and sections as stated above should be placed in three separate
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envelopes superscripted with 'Conformity to Eligibility Criteria, Section- A/B/C',
„Technical Proposal Section- A/B/C ' and 'Commercial Bid Section- A/B/C‟
respectively and properly closed and sealed. Thereafter, all the three envelop shall
be placed inside another envelope and properly closed and sealed. The final
envelope should be superscripted as "Selection of vendor for Implementation and
Operation of National Electronic Toll Collection (NETC) Solution for ISSUER
Bank AND / OR, ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for
SALES & DISTRIBUTION OF FASTAGS ON OPEX Model” to
IDBI/CO/CMS&GBG/NETC/2019-20/01dated 01.01.2020” (includes separately
sealed 'Conformity to Eligibility Criteria‟ 'Technical Proposal' and "Commercial
Bid') on the top of the envelope. All the envelope shall bear the name and complete
postal address of the Bidder as well as the addressee, namely
The General Manager, IDBI Bank, IDBI Bank, CMS & GBG, 11th Floor,
IDBI Tower, Cuffe Parade, Colaba, Mumbai – 400005
13.1.2. All the pages of Bid including Brochures should be made in an organized,
structured, and neat manner. Brochures / leaflets etc. should not be submitted in
loose form. All the pages of the submitted bids should be paginated with Name, Seal
and .Signature of the Authorized Signatory. Bids with erasing / overwriting / cutting
without authentication may be liable for rejection. Authorization letter for signing
the Bid documents duly signed by Bidder‟s Authorized signatory should be
submitted.
13.1.3. All the envelopes shall bear the name and complete postal address of the Bidder and
the authority to which the Bid is submitted.
13.2. Part I/II/III Section A-Conformity to Eligibility Criteria:
13.2.1. Before submitting the Bid, the Bidders should ensure that they confirm to the
eligibility criteria as stated in Annexure-3 of RFP. Only after satisfying themselves
of the eligibility, the Offer should be submitted.
13.2.2. The Conformity to Eligibility Criteria as per Annexure-3 among others must contain
EMD as per clause 14 and Signed Pre Contract Integrity Pact as per Annexure-9 of
this document. The Conformity to Eligibility Criteria should be complete in all
respects and contain all information sought for, as per Appendix-A.
13.2.3. The Placement of EMD in other than Part-A Conformity to Eligibility Criteria will
make the Bid liable for rejection.
13.2.4. After ensuring the above, it shall be placed inside a separate Envelope and sealed
and superscripted on the top of the cover as “PART A/B/C Section A-Conformity to
Eligibility Criteria for IDBI/CO/CMS&GBG/NETC/2019-20/01dated 01.01.2020
for "Selection of vendor for Implementation and Operation of National Electronic
Toll Collection (NETC) Solution for ISSUER Bank AND / OR, ACQUIRER Bank
AND / OR BUSINESS ASSOCIATE for SALES & DISTRIBUTION OF
FASTAGS ON OPEX Model.
13.3. Part I/II/III Section B-Technical Proposal:
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13.3.1. Technical Proposal should be submitted as per instruction given in Appendix-B,
relevant technical details and documentation should be provided.
13.3.2. The offer may not be evaluated and may be rejected by the Bank without any further
reference in case of non-adherence to the format or partial submission of technical
information as per the format given in the offer.
13.3.3. If any part of the technical requirement offered by the Bidder is different from the
technical requirements sought in our RFP, the Bidder has to substantiate the same in
detail the reason for their quoting a different technical requirements than what is
sought for, like better feature or non-availability/feasibility of the technical
requirements quoted by Bank, invariably to process the technical offer.
13.3.4. The Bank shall not allow / permit changes in the technical requirements once it is
submitted.
13.3.5. The relevant Solution information, brand, and solution offered, printed product
brochure, technical sheets etc. should be submitted along with the Offer. Failure to
submit this information along with the offer may result in disqualification.
13.3.6. The Technical Proposal should be complete in all respects and contain all
information sought for, as per Appendix-B. Masked Bill of Material must be
attached in Technical Offer and should not contain any price information. The Part
B-Technical Proposal should be complete and should cover all products and
services.
13.3.7. Masked commercial Bid which is not as per the below instruction will make Bid
liable for rejection:
13.3.7.1. Should be replica of Commercial Bid except that it should not contain any
price information (with Prices masked).
13.3.7.2. It should not provide any price information like, unit price, tax percentage,
tax amount, etc.
13.3.8. After ensuring the above, it shall be placed inside a separate Envelope and sealed
and super scribed on the top of the cover as “PART I/II/III SECTION B-Technical
Proposal for IDBI/CO/CMS&GBG/NETC/2019-20/01 dated 01.01.2020 for
“Selection of vendor for Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for ISSUER Bank AND / OR, ACQUIRER Bank AND
/ OR BUSINESS ASSOCIATE for SALES & DISTRIBUTION OF FASTAGS ON
OPEX Model"
13.4. Technical Bid Evaluation Criteria:
Opening of Bids evaluation and Award Criteria:
13.4.1. The Bank will open the bids, in the presence of Bidders / their authorized
representatives who choose to attend, at the time and date mentioned in Bid
document at the address mentioned in Bid document.
13.4.2. 60:40 Techno-Commercial scoring model will be used for the evaluation of Part I
and Part II, whereas 40:60 Techno-Commercial scoring model will be used for Part
III. Accordingly, the total marks scored by the eligible bidders as determined by the
Bank under Technical Evaluation Matrix chart [Annexure-11 (i), (ii) & (iii)] will be
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given 60%weightage for Part I and Part II & 40% Weightage for Part III. This shall
be called Weighted Technical Score (WTS). The formula to arrive at WTS has been
explained below under Clause no. 13.4.9
13.4.3. The Total Weighted Commercial Cost as explained below will be given
40%Weightage for Part I & Part II and 60% for Part III and shall be called Weighted
Commercial Score (WCS). The formula to arrive at WCS has also been explained
under clause no.13.4.13, Clause no. 13.4.16 and Clause no. 13.4.19.
13.4.4. The bidder with the highest aggregate score of the WTS and WCS will be selected
as “H1 Bidder and shall be declared as the Successful Bidder”.
13.4.5. At the time of opening of bids, the Bidders/their representatives, who are present,
shall sign the register evidencing their attendance. Technical Evaluation will be as
explained in following point.
13.4.6. Scoring in the Technical Evaluation Matrix: The Bidders, who comply with Bank's
technical specifications and other terms and clauses of the RFP document as
explained in above points, will be shortlisted for evaluation as per the Technical
Evaluation Matrix [Annexure-11 (i), (ii) & (iii)]. The bidders are expected to submit
sufficient supporting details along with all documentary evidence / records in their
technical bid for enabling the Bank for objective evaluation and scoring in the
Technical Evaluation Matrix. The Bidders themselves will not fill in any score in
Annexure-11 (i), (ii) & (iii) - Technical Evaluation Matrix. Evaluation and scoring
process will also involve independent, verification by the Bank of the details
submitted in the Bid Document.
13.4.7. After scrutiny of the TECHNICAL BID document and supporting documents, and
responses to various Technical Evaluation Matrix [Annexure-11 (i), (ii) & (iii)]
points scoring of marks will be done therein against bids of shortlisted Bidders as
explained above. The total marks in the Matrix scored by the bidder will be called
Technical Score.
13.4.8. Only those bidders achieving minimum 60% total score in the Technical Evaluation
Matrix [Annexure-11 (i), (ii) & (iii)] for Part I & II and 40% for Part III will be
short-listed and proceed to the next round of evaluation i.e. Part- C
“COMMERCIAL EVALUATION".
13.4.9. The marks obtained in Technical Evaluation Matrix [Annexure-11 (i), (ii) & (iii)]
will begiven a weightage of 60% for Part I & II and 40% for Part III which will be
termed as "Weighted Technical Score" (WTS) and shall be arrived at as under:
( )
If for example, there are two bidders “A” and “B” who score90 and 80 marks respectively,
their “WTS” for Part I and II would be as under:
Bidder “A” = 90 / 90 X 0.60 = 0.60
Bidder “B” = 80 / 90 X 0.60 = 0.533
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And for Part III, it would be as under:
Bidder “A” = 90 / 90 X 0.40 = 0.40
Bidder “B” = 80 / 90 X 0.40 = 0.355
13.4.10. If sufficient numbers of Bidders do not qualify the cut off score, the Bank at its sole
discretion may reduce the cut off score. Bank reserves the right to accept or reject
any technical Bid without assigning any reason thereof. Decision of the Bank in this
regard shall be final and binding on the Bidders.
13.4.11. In the second phase of Evaluation, the COMMERCIAL BIDs of those bidders,
whose technical bids have been short-listed and who have qualified in technical,
evaluation as explained above after scoring of Techno Evaluation Matrix, will be
opened. After opening of COMMERCIAL BIDs, commercial evaluation
&verification of the commercial bids will be done by the Bank.
13.4.12. The Bidder should quote the price strictly as per commercial bid format specified in
Annexure -18 of this bid document. The cost quoted should be exclusive of
applicable taxes within the Contract period. Bidder to quote price per FASTag and
Cost in percentage of Transaction value for each transaction in NETC (RFID)
FASTag.
13.4.13. For the final evaluation of Part I, the Cost, for procurement of FASTags and Cost
for Transaction quoted by the bidder will be the given 40% weightage using the
formula, given below as part of Techno-Commercial Evaluation Process:
( )
Total transactions : It has been arrived at the assumption of 5,00,000 RFID Tags, 2 transactions per month of value Rs. 100/- (Rupees One Hundred only).
Total Annualized Value = 5,00,000*2*12*100- Rs.1,20,00,00,000/- (Rupees One Hundred and
Twenty Crores only) during the contract period of 5 years.
If for example: Bidder “A” and “B” quoted Cost in Percentage for transactions as 20% of
INTERCHANGE / MDR Charges and 30% of INTERCHANGE / MDR Charges respectively and
Cost of Tag Issuance and Dispatch as given in Table Below, therefore taking present
INTERCHANGE / MDR Charges of 1.50%, the total Cost would be calculated as under:
No. of Tags issuance and
dispatch
Projected
Weightage&
Rate
quoted
by
Bidder
A
Weighted
Price A
Rate
quoted
by
Bidder
B
Weighted
Rate B
A B C=A*B D E=A*D
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Single Issuance 0.70 40 28.00 42 29.40
Bulk Issuance >> Greater
than 1 and upto 20 tags
0.20 38 7.60 32 6.40
Bulk Issuance >>More
than 20 tags 0.10 35 3.50 30 3.00
Weighted Average Price for deciding L1 39.10 38.80
& Above weightage is based on projections, actual weightage may change in future
depending on demand for Single / Bulk Issuance.
Payment to the Selected Bidder will be made on the basis of actual rate quoted in each
category i.e. Single Issuance, Bulk Issuance upto 20 tags and Bulk Issuance above 20 tags,
as indicated in Column B or D of example shown in table above, the weighted average score
shall be used only for arriving at L1 Bidder
Bidder “A” –Quoted Charges-20% of INTERCHANGE / MDR i.e. 0.30% per transaction
Total Charges = (5,00,000*1.18*39.10)+(0.30/100*1.18*1200000000) =2,73,17,000
Bidder “B” - Quoted Charges-30% of INTERCHANGE / MDR i.e. 0.45% per transaction
Total Charges = (5,00,000*1.18*38.80)+(0.45/100*1.18*1200000000) =2,92,64,000.
It may be noted that the above calculation is based on prevailing INTERCHANGE /
MDR charges, which are subject to change in future, the payout will be based on actual
INTERCHANGE / MDR charges at the time of payment.
Then the WCS would be calculated as under:
Bidder “A” – (2,73,17,000/ 2,73,17,000) X 0.40 =0.400
Bidder “B” – (2,73,17,000/ 2,92,64,000) X 0.40 = 0.373
13.4.14. The total of Technical and Commercial Scores of each bidder will become basis of
final ranking of bidders. Bidder whose total of Technical &Commercial Scores is
highest will, be as “H-1 Bidder” and bidders with second &third highest, final scores
will be ranked as “H-2” and “H-3” and so on and so forth. The **H1 Bidder” shall
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be selected as the “Successful Bidder" after completion of the entire process
In above examples, the Total Score after Techno-Commercial evaluation of Bidders “A”
and “B” will be as under:
Bidder
Weighted Technical
Score
Weighted Commercial
Score Total Score
A 0.60 0.40 1
B 0.533 0.373 0.906
13.4.15. All Bids shall be evaluated by the evaluation committee set up for this purpose by
the Bank. The evaluation shall be on the basis of technical competence and the price
quoted. The Technical Evaluation and the Commercial Evaluation shall have the
weightage of 60% and 40% respectively, and this weightage shall be taken into
consideration for arriving at the Successful Bidder. The assessment methodology is
covered in the next section.
13.4.16. Similarly, for the final evaluation of Part II, the Cost for Transaction quoted by the
bidder will be the given 40% weightage using the formula, given below as part of
Techno-Commercial Evaluation Process:
( )
Total Transaction Value mentioned is indicative only for arriving L1 vendor. The number
of transactions have been arrived at the assumption of 10,00,000Transactions year for 10
Toll Plazas, Value Rs. 100/- (Rupees One Hundred only) for Average 2.5 years (though
Contract term is 5 years).
Total Value of transactions = 1000000*10*100*2.5= Rs.2,50,00,00,000/- (Rupees Two
Hundred and Fifty Crore only) during the contract period of 5 years. Payment will be made
based on the actual value of the transactions on FASTags in a month.
If for example: Bidder “A” and “B” quoted Cost in Percentage for transactions as 20% of
INTERCHANGE / MDR Charges and 30% of INTERCHANGE / MDR Charges
respectively, therefore taking present INTERCHANGE / MDR Charges of 1.25%, the total
Cost would be calculated as under:
Bidder “A” –Quoted Charges-20% of INTERCHANGE / MDR i.e. 0.25 % per transaction
Total Charges = (0.25/100*1.18*2500000000) =62,50,000.
Bidder “B” - Quoted Charges-30% of INTERCHANGE / MDR i.e. 0.375
Total Charges = (0.375/100*1.18*1250000000) =93,75,000.
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It may be noted that the above calculation is based on prevailing INTERCHANGE / MDR
charges, which are subject to change in future, the payout will be based on actual
INTERCHANGE / MDR charges at the time of payment.
Then the WCS would be calculated as under:
Bidder “A” –(62,50,000/ 62,50,000) X 0.40 =0.40
Bidder “B” –(62,50,000/ 93,75,000) X 0.40 = 0.27
13.4.17. The total of Technical and Commercial Scores of each bidder will become basis of
final ranking of bidders. Bidder whose total of Technical &Commercial Scores is
highest will, be as “H-1 Bidder” and bidders with second &third highest, final scores
will be ranked as “H-2” and “H-3” and so on and so forth. The **H1 Bidder” shall
be selected as the “Successful Bidder" after completion of the entire process
In above examples, the Total Score after Techno-Commercial evaluation of Bidders “A”
and “B” will be as under:
Bidder
Weighted Technical
Score
Weighted Commercial
Score Total Score
A 0.60 0.40 1
B 0.533 0.27 0.80
13.4.18. All Bids shall be evaluated by the evaluation committee set up for this purpose by
the Bank. The evaluation shall be on the basis of technical competence and the price
quoted. The Technical Evaluation and the Commercial Evaluation shall have the
weightage of 60% and 40% respectively, and this weightage shall be taken into
consideration for arriving at the Successful Bidder. The assessment methodology is
covered in the next section.
13.4.19. And, for the final evaluation of Part III, the Cost for Transaction quoted by the
bidder will be the given 60% weightage using the formula, given below as part of
Techno-Commercial Evaluation Process:
( )
There will be two components for this, one is the incentive for per tag acquisition and second is payout as percentage of INTERCHANGE / MDR for one year period, from the
date of issuance. If for example: Bidder “A” and “B” quoted Cost in Percentage for
transactions as 20% of INTERCHANGE / MDR Charges and 30% of INTERCHANGE /
MDR Charges respectively, therefore taking present INTERCHANGE / MDR Charges of
1.50%, the total Cost would be calculated as under:
Bidder “A” –Quoted Charges-20% of INTERCHANGE / MDR i.e. 0.30 and Rs.25 per tag
issuance
Total Charges = (25*500000) + (0.30/100*1.18*1200000000) =1,67,48,000.
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Bidder “B” - Quoted Charges-30% of INTERCHANGE / MDR i.e. 0.45 and Rs.20 per tag
issuance
Total Charges =(20*500000)+ (0.45/100*1.18*1200000000) =1,63,72,000.
It may be noted that the above calculation is based on prevailing INTERCHANGE / MDR
charges, which are subject to change in future, the payout will be based on actual
INTERCHANGE / MDR charges at the time of payment.
Then the WCS would be calculated as under:
Bidder “A” – (1,63,72,000/ 1,67,48,000) X 0.60 =0.58
Bidder “B” – (1,63,72,000/ 1,63,72,000) X 0.60 = 0.60
In addition to the above, the selected Bidder/s shall be eligible for incentive for selling the
FASTags, as per table below :
13.4.20. The total of Technical and Commercial Scores of each Bidder will become basis of
final ranking of Bidders. Bidder whose total of Technical &Commercial Scores is
highest will, be as “H-1 Bidder” and Bidders with second &third highest, final
scores will be ranked as “H-2” and “H-3” and so on and so forth. The **H1 Bidder”
shall be selected as the “Successful Bidder" after completion of the entire process.
In above examples, the Total Score after Techno-Commercial evaluation of Bidders “A”
and “B” will be as under:
Bidder
Weighted Technical
Score
Weighted Commercial
Score Total Score
A 0.40 0.58 0.980
B 0.355 0.60 0.955
13.4.21. All Bids shall be evaluated by the evaluation committee set up for this purpose by
the Bank. The evaluation shall be on the basis of technical competence and the price
S.no. Tag Distribution
(per month)
Additional Incentive on Per Tag Sale
1. 0-2500 At quoted price
2. 2500-5000 1.10 times of quoted price on entire tags sold
3. 5000-10000 1.20 times of quoted price on entire tags sold
4. 10000-20000 1.30 times of quoted price on entire tags sold
5. Above 20000 1.40 times of quoted price on entire tags sold
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quoted. The Technical Evaluation and the Commercial Evaluation shall have the
weightage of 40% and 60% respectively, and this weightage shall be taken into
consideration for arriving at the Successful Bidder. The assessment methodology is
covered in the next section.
13.4.22. The Bank reserves the right to select multiple vendors for Part III, the Bank, may go
for price negotiation up-to the Banks satisfaction with the vendors, and select more
than one vendors subject to, they matching the Commercial Bid of H-1 Vendor.
13.5. Part C-Commercial Bid:
13.5.1. Commercial Bid should be submitted as per the instruction in Appendix-C.
13.5.2. Commercial Bid shall be submitted as per Bill of Material and other terms and
conditions of RFP on prices. The Commercial Bid should give all relevant price
information as per Annexure-18. Any deviations from the Bill of Material / non
submission of prices as per the format shall make the bid liable for rejection.
13.5.3. Under no circumstances the Commercial Bid should be kept in Part I/II/II Section-A
(i.e. Conformity to Eligibility Criteria) or Part I/II/II Section B (i.e. Technical
Proposal) Covers. The placement of Commercial Bid in Part I/II/II Section A (i.e.
Conformity to Eligibility Criteria) or Part I/II/II Section B (i.e. Technical Proposal)
covers will make bid liable for rejection.
13.5.4. The Bill of Material must be attached in Technical Proposal as well as Commercial
Bid. The format will be identical for both Technical Proposal and Commercial Bid,
except that the Bill of Material in Technical Proposal should not contain any price
information (Prices to be masked). Technical Proposal without masked Bill of
Materials will be liable for rejection. Any change in the Bill of Material format may
render the bid liable for rejection.
13.5.5. Bidder must take care in filling price information in the Commercial Offer to ensure
that there are no typographical or arithmetic errors. All fields must be filled up
correctly. Bill of Material that is incomplete and / or conditional is liable to be
rejected. Any change in Bill of Material format may render the Bid liable for
rejection.
13.5.6. The Bidder should indicate the individual taxes, and its applicable rate along with
the estimated tax amounts to be paid by the Bank.
13.5.7. After ensuring the above, it shall be placed inside a separate Envelope and sealed
and superscripted on the top of the cover as “PART I/II/III Section Commercial Bid
for IDBI/CO/CMS&GBG/NETC/2019-20/01dated 01.01.2020 for "Implementation
and Operation of National Electronic Toll Collection (NETC) Solution for ISSUER
Bank AND / OR, ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for
SALES & DISTRIBUTION OF FASTAGS ON OPEX Model.
14. Earnest Money Deposit (EMD):
14.1. The Bidder shall furnish Non interest earning Earnest Money Deposit (EMD) of
Rs.5,00,000/- (Rupees Five Lakhs Only) each for Part I, Rs.3,00,000/-(Rupees Three Lacs
only) for Part II and Rs.2,000,00 /- (Rupees Two Lacs Only) for Part III, e.g. If a Bidder is
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applying for all three parts, the EMD amount will be Rs.10,00,000/- (Rs.5,00,000 +
3,00,000 + 2,00,000) by way of Demand Draft drawn on any scheduled bank in favour of
„IDBI Bank Ltd‟ payable at Mumbai and should be kept along with the Part I/II/III
Section-A - Conformity to Eligibility Criteria.
14.2. Submission of EMD in other than Part I/II/III Section A-Conformity to Eligibility Criteria
Envelope is liable to be rejected on grounds of non-submission of EMD.
14.3. The EMD of the Bidders not qualified under Technical Proposal will be returned within 30
days after opening the commercial bid of the technically qualified Bidders. The EMD of
Technically Qualified Bidders will be returned upon the selected Bidder accepting the order
and furnishing the Performance Bank Guarantee.
14.4. The EMD may be forfeited:
14.4.1. If the Bidder withdraws or amends the Bid during the period of Bid validity
specified in this document.
14.4.2. If the selected Bidder fails to accept the purchase order within 7 days from the
issuance of the purchase order or fails to sign the contract or fails to furnish
Performance Guarantee in accordance with the terms of the RFP.
15. Documentation:
Technical information in the form of Brochures / Manuals / CD etc. of the most current and
updated version available in English must be submitted in support of the Technical Offer
made without any additional charges to the bank. The Bank is at liberty to reproduce all the
documents and printed materials furnished by the Bidder in relation to the RFP for its own
use.
16. Costs & Currency:
The Offer must be made in Indian Rupees only as per Bill of Material (Annexure-18).
17. Erasures or Alterations:
The Offers containing erasures or alterations or overwriting may not be considered. There
should be no hand-written material, corrections or alterations in the offer. Technical details
must be completely filled in. Correct technical information of the product being offered
must be filled in. Filling up of the information using terms such as “OK”, "accepted",
“noted”,"as given in brochure/manual” is not acceptable. The Bank may treat such Offers
as not adhering to the tender guidelines and as unacceptable.
18. Assumptions/Presumptions/Modifications:
The Bank would like to expressly state that any assumption, presumptions, modifications,
terms, conditions, deviation etc., which the Bidder includes in any part of the Bidder's
response to this RFP, will not be taken into account either for the purpose of evaluation or
at a later stage, unless such assumptions, presumptions, modifications, terms, conditions
deviations etc., have been accepted by the Bank and communicated to the Bidder in
writing. The Bidder at a later date cannot make any plea of having specified any
assumption, terms, conditions, deviation etc in the Bidder's response to this RFP document.
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No offer can be modified or withdrawn by a Bidder after submission of Bid/s.
19. Submission of Bids:
19.1. The Name and address of the Bidder, RFP No. and Due Date of the RFP are to be
specifically mentioned on the Top of the envelope containing Bid.
19.2. The Bid/s properly superscripted in the manner prescribed in earlier clauses of this RFP
should be deposited in the Tender Box at the Venue mentioned below as per the Bid Details
mentioned at the Start of this RFP :
Venue
IDBI Bank, 11th Floor,
IDBI Tower, Cuffe Parade,
Colaba, Mumbai – 400005.
19.3. If the last day of submission of bids is declared as a holiday under NI Act by the
Government subsequent to issuance of RFP, the next working day will be deemed to be the
last day for submission of the RFP. The Bid/s which is/are deposited after the said date and
time shall not be considered.
19.4. Bids sent through post/courier will not be accepted/ evaluated. Bids should be deposited in
the Tender Box.
19.5. If the envelopes, including the outer envelope is not sealed and marked in the prescribed
manner, the Bank will assume no responsibility for the Bid‟s misplacement or premature
opening.
19.6. The following officials will facilitate in Bid related queries and make arrangements for
deposit of Bid documents.
First Official Alternate Official Sh. Vitthal Umbare,
AGM, CMS & GBG,
11th Floor, IDBI Tower,
WTC Complex, Cuffe Parade, Colaba,
Mumbai
Sh. Manoj Batra,
DGM, CMS & GBG,
11th Floor, IDBI Tower,
WTC Complex, Cuffe Parade,
Colaba, Mumbai
19.7. In case bid documents are too bulky to be placed inside the tender box,arrangements will
be made by the above mentioned officials to receive the tender, However, Bidder should
reach the venue before the date and time stipulated as per the Bid Details mentioned at the
Start of this RFP.
20. Bid Opening:
20.1. The Part A-Conformity to Eligibility Criteria shall be opened in the presence of the
Bidder‟s representative/s who may choose to attend the bid opening at the venue mentioned
below as per the Bid Details mentioned at the start of this RFP:
Venue
IDBI Bank, 11th Floor, IDBI Tower,
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Cuffe Parade, Colaba, Mumbai – 400005
Bidder‟s representative may be present in the place and venue well in time along with an
authorization letter in hand for each bid opening under this RFP, as per the format
(Annexure-6) enclosed.
Note: Authorization letter should be carried in person and shall not be placed inside in any
of the bid covers.
20.2. Attendance of all the representatives of the Bidders who are present at Bid opening will be
taken in a register against Name, Name of the Company and with full signature.
20.3. The Bidders may note that no further notice will be given in this regard. Further, in case the
Bank does not function on the aforesaid date due to unforeseen circumstances or declared
as holiday then the bid will be accepted up to 3.00 PM on the next working day and bids
will be opened at 3:30 PM at the same venue on the same day.
20.4. The following details will be announced at the time of Bid opening.
20.4.1. Name of Bidders participated.
20.4.2. Presence or absence of Application Money and EMD.
20.4.3. Such other details that the Bank at its discretion may consider appropriate.
20.5. If any of the Bidders or all Bidders who submitted the tender are not present during the
specified date, time, and venue of opening it will be deemed that such Bidder is not
interested to participate in the opening of the Bid/s and the bank at its discretion will
proceed further with opening of the Part I/II/III Section A- Conformity to Eligibility
Criteria in their absence.
20.6. The Part I/II/III Section-A Conformity to Eligibility Criteria submitted by the Bidder will
be evaluated based on Appendix-A stipulated in RFP document. The Part B-Technical
Proposal of only those Bidders who qualified in Part I/II/III Section A- Conformity to
Eligibility Criteria will be opened with due communication by the bank.
20.7. The Commercial Bid of only those Bidders who qualified in Part I/II/III Section B
Technical Proposal will be opened for arriving at H1.
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C SELECTION OF BIDDER
21. Preliminary Scrutiny:
21.1. The Bank will scrutinize the Bid/s received to determine whether they are complete in all
respects as per the requirement of RFP, whether the documents have been properly signed,
whether items are offered as per RFP requirements and whether technical documentation as
required to evaluate the offer has been submitted.
21.2. Prior to detailed evaluation, the Bank will determine the substantial responsiveness of each
Bid to the bidding document. Substantial responsiveness means that the bid conforms to all
terms and conditions, scope of work and technical specifications and bidding document is
submitted without any deviations.
22. Clarification of Offers:
22.1. During the process of scrutiny, evaluation and comparison of offers, the Bank may, at its
discretion, seek clarifications from all the Bidders/any of the Bidders on the offer made by
them. The Bidder has to respond to the Bank and submit the relevant proof/supporting
documents required against clarifications, if applicable. The request for such clarifications
and the Bidders response will necessarily be in writing and it should be submitted within
the time frame stipulated by the Bank. Decision of the Bank in this regard is final and
binding on the Bidders.
22.2. The Bank may, at its discretion, waive any minor non-conformity or any minor Irregularity
in the offer. Bank‟s decision with regard to 'minor non-conformity' is final and the waiver
shall be binding on all the Bidders and the Bank reserves the right for such waivers.
23. Evaluation of Bid:
23.1. The Bank will evaluate the Bids submitted by the Bidders under this RFP. The Part I/II/III
Section A-Conformity to Eligibility Criteria submitted by the Bidder will be evaluated
based on Annexure - 3 of RFP. The Part I/II/III Section B-Technical Proposal of only those
Bidders who qualified in Part I/II/III Section A - Conformity to Eligibility Criteria, will be
opened with due communication by the Bank. The Commercial Bid of only those Bidders
who qualify in Part I/II/III Section B -Technical Proposal will be reckoned for evaluation
purpose.
23.2. The Bid will be evaluated by a Committee of officers of the Bank. If warranted, the Bank
may engage the services of external consultants for evaluation of the Bids. It is Bank's
discretion to decide at the relevant point of time.
24. Normalization of Bids:
24.1. The Bank may go through a process of technical evaluation and normalization of the bids to
the extent possible and feasible to ensure that, shortlisted Bidders are more or less on the
same technical ground. After the normalization process, if the Bank feels that, any of the
Bids needs to be normalized further and that such normalization has a bearing on the price
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bids; the Bank may at its discretion can ask all the technically shortlisted Bidders to re-
submit the technical and commercial bids once again for scrutiny. The resubmissions can
be requested by the Bank in the following manner;
24.1.1. Incremental Bid submission in part of the requested clarification by the Bank
OR
24.1.2. Revised submissions of the entire bid in the whole
24.2. The Bank can repeat this normalization process at every stage of bid submission till Bank is
satisfied. The shortlisted Bidders agree that, they have no reservation or objection to the
normalization process and all the technically shortlisted Bidders will, by responding to this
RFP, agree to participate in the normalization process and extend their co-operation to the
Bank during this process.
24.3. The shortlisted Bidders, by submitting the response to this RFP, agree to the process and
conditions of the normalization process.
25. Intimation to Qualified/Successful Bidder’s:
The Bank will prepare a list of qualified Bidders at each stage on the basis of evaluation of
Part I/II/III Section A-Conformity to Eligibility Criteria, Part I/II/III Section - B Technical
Proposal and Part I/II/III Section C-Commercial Bid. The names of qualified Bidders at each
stage only would be announced on the Bank's website (i.e.
https://www.idbibank.in/notices.asp). Commercial Bids of only technical qualified Bidders
shall be opened. Final list of the Bidders (H1, H2,H3....etc) will be announced as indicated
above. No separate intimation will be sent to successful Bidder.
26. Correction of Error in Commercial Bid:
The Bank reserves right to correct any arithmetical errors furnished in the Commercial Bid. If any
such errors are noticed it will be rectified on the following basis:
26.1. The Bank may waive off any minor infirmity or non-conformity or irregularity in a bid,
which does not constitute a material deviation.
26.2. If there is discrepancy between the unit price and total price (which is obtained by
multiplying the unit price by the quantity), the unit price shall prevail and the total price
shall be corrected accordingly.
26.3. If there is discrepancy between percentage and amount, the amount calculated on
percentage basis will prevail.
26.4. If there is discrepancy in the total arrived at Bill of Material (addition, subtraction,
multiplication, division and carryover of amount from one page to another), correct total
will be arrived by the Bank and the same will prevail over the total furnished in the Bill of
Material.
26.5. If there is a discrepancy between words and figures, the rate/ amount in words shall prevail,
unless the amount expressed in words is related to an arithmetical error in which case, the
amount in figures will prevail, subject to the above two provisions.
26.6. If the Bidder does not accept the correction of errors, the Bid will be rejected.
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27. Determination of H1 Price:
27.1. The Technical Bids will be evaluated based on the Bidder's ability to match the Technical
matrix and commercial offer i.e. the Bidder whose total of Technical & Commercial Score
is highest as specified in (Annexure-11 and Annexure-18 respectively). Detailed evaluation
criterion is covered in this document.
27.2. The Commercial Bids will be evaluated based as per price schedule (Annexure-18).
27.3. H1 Price will be determined after giving effect to arithmetical correction, if any.
27.4. The Successful bidder will be determined on the basis of Techno-Commercial.
28. Government of India Guidelines On Purchase Preference:
Procurement through Micro & Small Enterprises [MSEs]:
Procurement through MSEs will be done as per the Policy guidelines issued by the Ministry
of Micro, Small &Medium Enterprises from time to time. Following are the conditions
applicable as per the Government of India Guidelines
28.1. This MSEs should have been registered with :
> District. Industries Centres or
> Khadi Village Industries Commission or
> Khadi& Village Industries Board or
> Coir Board or National Small Industries Corporation or
> Directorate of Handicrafts &Handloom or
> Any other body specified by the Ministry of Micro, Small &Medium Enterprises.
28.2. MSEs are also exempted from paying EMD.
28.3. MSEs should submit the relevant documentary proof for claiming the exemptions.
28.4. MSEs shall have basic required qualification under eligibility criteria specified in the RFP
and the above Policy will be applicable to those qualifying Bidders only.
28.5. The details are available on web site dcmsme.gov.in. Interested vendors are requested to go
through the same for details.
29. Bid Validity Period:
The Offer submitted and the prices quoted therein shall be valid for 180 days from the date of
opening of Commercial Bid. Bid valid for any shorter period shall be rejected by the Bank.
30. Proposal Ownership:
The proposal and all supporting documentation submitted by the Bidder shall become the
property of the Bank. As the Bidder's proposal is important for the evaluation and selection
process, it is important that, the Bidder carefully prepares the proposal as per the prescribed
format only. Under no circumstance, the format can be changed, altered or modified. Bidders
must provide categorical and factual replies to specific questions. Bidders may provide
additional technical literature relating to their proposal but in a separate Annexure. Correct
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and current technical details must be completely filled in. The Appendices/Annexures to this
RFP shad form integral part of the RFP.
31. Project Ownership:
31.1. If the Bidder is offering solutions/products from other Bidders/principals, as required in this
RFP, they shall detail the responsibilities of the parties involved and also submit a letter of
undertaking from the parties mentioning their consent and assurance for satisfactory
performance of the project. The Bidder must specify any and all relationships with third
parties in respect of the ownership, maintenance &support of all software related to
Implementation and Operation of National Electronic Toll Collection (NETC) Solution for
ISSUER Bank AND / OR, ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for
SALES & DISTRIBUTION OF FASTAGS ON OPEX Model, which are relevant to this
RFP.
31.2. Ownership letter by the Bidder to be submitted (Undertaking letter by the Bidder taking the
ownership of the project execution) in case third party is also involved in project execution
either fully or partially. The Bidder shall also submit the ownership certificate issued by the
third party clearly- mentioning the extent of ownership.
32. Right to Alter Quantities/Locations:
In the event of changes in plans of the Bank, Bank reserves the right to alter the quantities /
locations for implementing the services by adding/deleting/substituting the devices/locations,
etc from the ones specified in the tender at the same rate arrived at on the same Terms and
Conditions of this Tender.
33. Acceptance of BID / Offer:
33.1. The Bank reserves its right to reject any or all the Bids/offers without assigning any reason
thereof whatsoever at any stage of the RFP.
33.2. The Bank will not be obliged to meet, and have discussions with any Bidder and/or to
entertain any representations in this regard.
33.3. The Bids received and accepted will be evaluated by the Bank to ascertain the best and
lowest Bid in the interest of the Bank. However, the Bank does not bind itself to accept the
lowest or any Bid and reserves the right to reject any or all bids at any point of time prior to
the order without assigning any reasons whatsoever. The Bank reserves the right to re-
tender the RFP with or without modifications. The Bank shall not be obliged to inform the
unsuccessful /affected Bidder (s) of the grounds for the Bank‟s rejection.
33.4. The Bidder including those, whose tender is not accepted shall not be entitled to claim any
costs, charges, damages and expenses of and incidental to or incurred by him through or in
connection with his submission of tenders, even though the Bank may elect to
modify/withdraw the tender.
34. Award of Contract:
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34.1. The Bidder who is H1 as per above Clause 25 will be referred to as the selected Bidder and
the Bank will notify the name of the selected Bidder by display in the website of the Bank.
34.2. The contract shall be awarded and the order shall be placed on selected H1Bidder. Bank
may release the order either in Full or in part or place more than one order towards the
contract based on project plan.
34.3. The selected Bidder shall submit the acceptance of the order within seven days from the
date of receipt of the order. No conditional or qualified acceptance shall be permitted. The
effective date for start of provisional contract with the selected Bidder shall be the date of
acceptance of the order by the Bidder.
34.4. Bank reserves its right to consider at its sole discretion the late acceptance of the order by
selected Bidder.
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D. TERMS AND STIPULATIONS
35. Effective Date:
The effective date shall be the date of acceptance of the Purchase Order by the selected
Bidder. However, the Bidder shall submit the acceptance of the order within seven days from
the date of receipt of order. The Bank reserves the right to consider the late acceptance of the
order, if any, at its discretion.
36. Project Execution:
The Bank and the selected Bidder shall nominate a Project Manager each immediately on
acceptance of the order, who shall be the single point of contact for the project at Mumbai.
However, for escalation purpose, details of other persons shall also be given.
37. Security Deposit / Performance Bank Guarantee:
37.1. The successful Bidder should submit a Security Deposit / Performance Guarantee for
Rs.10,00,000/- (Rupees Ten Lakhs only) for Part I, Rs.5,00,000/- (Rupees Five Lakhs only)
for Part II and Rs.5,00,000/- (Rupees Five Lakhs only) for Part III within 15 days from the
date of acceptance of the Purchase Order. In addition, the selected Bidder /s, shall also be
required to submit adequate security in the form of Deposit / BG / LC, as decided by the
Bank from time to time, for Bulk issuance of unregistered FASTags for further sale of
FASTags to corporates, fleet owners, car dealers etc.
37.2. If the Security Deposit /Performance Guarantee is not submitted within the time stipulated
above, penalty of Rs. 25,000/- (Plus GST) for each completed calendar week of delay will
be deducted from the delivery payment or from any other payments for the delay in
submission of Bank Guarantee. The total penalty under this clause shall be restricted to
Rs.5,00,000/- (Plus GST). Any such recovery or penalty shall not in any way relieve the
Bidder from any of its obligations to complete the works / Services or from any other
obligations and liabilities under the RFP/Contract.
37.3. Security Deposit should be submitted by way of DD drawn on IDBI Bank payable at
Mumbai/ Bank Guarantee may be obtained from any of the Scheduled Banks (other than
IDBI Bank). However it should be as per the Appendix-E.
37.4. Security Deposit/Performance Bank Guarantee should be valid for Five years from the date
of acceptance of the purchase order and shall be retained till the completion of Contract
period. The guarantee should also contain a claim period of twelve months from the last
date of validity.
37.5. The security deposit / Bank Guarantee will be returned to the Bidder on completion of the
Contract period.
37.6. The Bank shall invoke the Bank guarantee before the expiry of validity, if the Selected
Bidder fails to complete his obligations under the contract. The Bank shall notify the
selected Bidder in writing before invoking the Bank guarantee.
37.7 Penalties, if any, will be recovered from the payments. In case Performance Guarantee
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amount decreases from the initial deposit level due to penal deductions, etc., it shall be
made up / replenished to the initial amount deposited within 7 days of such penal
deductions, etc. being replenished by way of supplementary Bank Guarantee, issued by a
Nationalised Bank.
38. Execution of Agreement:
38.1. Within 7 days from the date of acceptance of the Purchase Order, the selected Bidder shall
sign a stamped “Agreement” with the Bank at Mumbai as per the format to be provided by
the Bank. Failure to execute the Agreement makes the EMD liable for forfeiture at the
discretion of the Bank and also rejection of the selected Bidder.
38.2. The Agreement shall include all terms, conditions and specifications of RFP, including all
amendments/ addendums, if any, and also the Bill of Material and Price, as agreed finally
after Bid evaluation and negotiation. The Agreement shall be executed in English language
in one original, the Bank receiving the duly signed Original Agreement and the selected
Bidder receiving the photocopy. The Agreement shall be valid till all contractual
obligations are fulfilled.
38.3. Bank reserves the right to select the next ranked Bidder, if the selected Bidder does not
accepts the LOI/Purchase Order or withdraws his proposal after selection or at the time of
finalization of the contract or is disqualified on detection of wrong or misleading
information in the offer.
38.4. The Integrity Pact Agreement submitted by the bidder during the Bid submission will
automatically form a part of the Agreement till the conclusion of the contract.
39. Delivery, Implementation and Commissioning:
39.1. The delivery, installation and implementation of the NETC solution and issuance of live
FASTag has to be completed within a period of Forty Five (45) days from the acceptance
date of order.
39.2. Implementation and Operation of National Electronic Toll Collection (NETC) Solution for
ISSUER Bank AND / OR, ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for
SALES & DISTRIBUTION OF FASTAGS ON OPEX Model as per order will be deemed
as complete only when the same is accepted by the Bank in accordance with the Terms
&Conditions of this Tender.
40. Uptime:
The Bidder shall guarantee an uptime of 99.5% of functioning of NETC solution for issuer on
OPEX model for transactions during the period of the Contract.
If the uptime is below the guaranteed uptime of 99.5%, the Bank shall also deduct a penalty
0.5% of annual turnover However if uptime is less than 98%, the Bank shall have the full right
to terminate the contract. Such termination shall not affect the rights of bank under this
agreement.
41. Penalties/Liquidated Damages:
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41.1. For Part I and Part II
41.1.1. If the Bidder fails to meet the specified completion schedule (i.e., Implementation
and Operation of National Electronic Toll Collection (NETC) solution for Issuer Bank
and / or Acquirer Bank and / or Channel for Sales& Distribution on OPEX Model to
be completed within a period of 45 days from the date of acceptance of order).
41.1.2. The Bank shall have the option to accept or reject NETC Solution for Issuer Bank
and / or Acquirer Bank and / or Channel for Sale & Distribution supplied and
implemented by the Bidder after the expiry of 45 days from the effective date.
41.1.3. In case of acceptance of the delayed supply or implementation as mentioned above,
the Bidder shall be liable to pay as Penalty/Liquidated damages at the rates specified
below, for each completed week of delay or part, thereof, on the Anticipated Annual
Turnover value of the NETC solution for issuer.
Anticipated Annual Turnover =Actual amount payable for the first full month multiplied by 12.
41.1.4. Bidder solution should provide a success rate of 99% for the transactions. For
success rate below 99%, penalty will be levied at the rate in line with the clause
defined above table. Business declines will not be considered for arriving at the
success rate. Penalties, if any will be calculated for every month and recovered from
the monthly invoice raised by Bidder.
41.1.5. Turnaround time for Issuance of FASTags, Delivery, Dispute Resolution,
Settlement, etc. will be 2 days. Penalty will be levied at the rate in line with the above
table per FASTag wise.
41.2. For Part III
41.2.1. Wrong Tag Issuance – In case of any Legal or Financial Liabilities arising due to
incorrect Tag affixation will have to be borne by the Business Associate. Penalty is
not applicable, if the Tag has been affixed as per the data provided by the Bank .
41.2.2. Tag Damage – Once the Tags are in Business Associates custody then any damage /
stolen / misplaced etc lies with the Business Associate itself. The cost of such tags
damaged / stolen / misplaced will have to be borne by Business Associate.
41.2.3. Wrong Recharge – In case of any error from the side of the Business Associate as a
part of the recharge activity, the Legal / Financial liability will have to be borne by
Business Associate.
41.2.4. Toll transactions through unissued tags – In case the Bank receives the Toll
transactions from unissued tags, inventory of which remains with the Business
Liquidate Damages rate per week or part
thereof.
Delay Period
0.05% on the Anticipated Annual Turn Over
Value For each week of delay
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Associate, the liability towards such toll transactions and any dispute raised by other
Company / regulators thereof would be borne by Business Associate. Not applicable
in case if physical tag is with Business Associate, un-affixed.
41.2.5. Delay in Tag Activation – In case of Retail issuance tags once affixed should be
activated within 1hour. In no scenario should the tag activation spill over to the next
day. Every 15 days the tag inventory report should be submitted to the Bank, failure to
do so the 10% penalty of the amount due for the month.
41.2.6. Delay in Tag Affixation – In case of tags centrally issued to the Business Associate
for affixation the activity to be completed as per agreement per case basis. In case of
delays the Business Associate will be liable towards 10% penalty of the amount due
for the month.
41.2.7. Usage of Marketing Collateral – Only the Bank approved marketing collaterals to be
used for the any activity. Any deviation will be liable for penalty of 10% of the
amount due for the month.
41.2.8. Standard offer – The POS should provide to the customers only standard Offer
Letter (modifiable by the Bank at any time in future) which is given by the Bank only.
Further, as per the client‟s request, the Bank can customize the Offer letter once
approved by the Bank. Any deviation will be liable for penalty as deemed fit by the
Bank, which may tantamount to cancellation of contract.
41.2.9. Any such recovery or penalty shall not in any way relieve the Bidder from any of its
obligations to complete the works / Services or from any other obligations and
liabilities under the Contract.
42. Pricing & Payments:
42.1. The Price offered to the Bank must be in Indian Rupees inclusive of all taxes but Exclusive
of GST (CGST/SGST). The Vendor has to quote the applicable taxes separately in the Bill
of Material.
42.2. The item value along with GST should be claimed in the invoice and GST will be paid in
actual at our end.
42.3. No escalation in price quoted is permitted for any reason whatsoever during the contract
period.
42.4. From the date of placing the order till the delivery of the systems, if any, changes are
brought in the duties such as excise/customs etc., by the Government, resulting in reduction
of the cost of the systems; the benefit arising out of such reduction shall be passed on to
the Bank.
42.5. Applicable GST will be paid at actual.
43. Payment Terms:
43.1. The payment as per Annexure-18 shall be released monthly in arrears exclusive of tax as
applicable.
43.2. The selected Bidder shall submit invoice and other documents necessary as per the terms
duly authenticating on each document along with the request letter for releasing the
payment for the respective service. On receiving each payment, the Bidder shall submit a
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receipt for the payment received including TDS.
43.3. The payment, after deducting applicable TDS, will be released centrally from the Bank's
office situated at Mumbai to the account of selected Bidder maintained with the Bank.
43.4. The total cost or total contract price as defined in this RFP shall mean the total cost or price
or value or charge towards Part I /Part II /Part III of “Selection of vendor for
Implementation and Operation of National Electronic Toll Collection (NETC) Solution for
ISSUER Bank AND / OR, ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for
SALES & DISTRIBUTION OF FASTAGS ON OPEX Model”. The payments will be
released only on acceptance of the order and on submission of contract performance
guarantee as per Clause-37.
43.5. The Bidder shall be responsible for extending the validity date and claim period of all the
Performance Bank Guarantees as and when it is due on account of incompletion of work
under guarantees. The Bank will invoke the guarantee before expiry of validity if work is
not satisfactory and the guarantee is not extended, accordingly.
43.6. The payments will be released through NEFT / RTGS and the Selected Bidder has to
provide necessary Bank Details like Account No., Bank‟s Name with Branch, IFSC Code
etc. and the selected Bidder should have the current account/savings account relationship
with the Bank for this purpose.
44. Subcontracting:
The vendor shall not subcontract or permit anyone other than its personnel to perform any of
the work, service or other performance required of the vendor under the contract without the
prior written consent of the Bank.
45. Order Cancellation/Termination of Contract:
45.1. The Bank reserves its right to cancel the entire / unexecuted part of the Purchase Order at
any time by assigning appropriate reasons and recover expenditure incurred by the Bank in
addition to recovery of Penalties /liquidated damages in terms of the contract, in the event
of one or more of the following conditions:
45.1.1. Delay in start of Services for a period of 30 days from the date of acceptance of
Purchase Order.
45.1.2. The selected Bidder commits a breach of any of the terms and conditions of the Bid.
45.1.3. The Bidder goes in to liquidation voluntarily or otherwise.
45.1.4. An attachment is levied or continues to be levied for a period of 7 days upon effects
of the bid.
45.1.5. Non satisfactory performance of the Project in terms of affecting the Core Systems
of the Bank or the Core Business of the Bank and the functioning of the
Branches/Offices of the Bank.
45.1.6. If deductions on account of liquidated damages exceeds more than 5% of the total
value of Audit/monitoring charges.
45.1.7. If found blacklisted by any Govt. Department / PSU / other Banks, during the course
of contracted period.
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45.2. The Bank shall serve the notice of termination to the Bidder at least 30 days prior, of its
Intention to terminate services.
45.3. After the award of the contract, if the selected Bidder does not perform satisfactorily or
delays execution of the contract, the Bank reserves the right to get the balance contract
executed by another party of its choice by giving one months‟ notice for the same. In this
event, the selected Bidder is bound to make good the additional expenditure, which the
Bank may have to incur for the execution of the balance of the order/contract. Such
additional expenditure shall be incurred by the Bank within reasonable limits &at
comparable price prevailing in the market. This clause is also applicable, if for any reason,
the contract is cancelled.
45.4. The Bank reserves the right to recover any dues payable by the selected Bidder from any
amount outstanding to the credit of the selected Bidder, including the pending bills and
security deposit, if any, under this contract.
45.5. In addition to the cancellation of Purchase Order, the Bank reserves its right to Invoke the
Bank Guarantee or foreclose the Security Deposit given by the Bidder towards non-
performance/non-compliance of the terms and conditions of the contract, to appropriate
towards damages.
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E. GENERAL CONDITIONS:
46. Intellectual Property Rights:
46.1. Bidder warrants that the inputs provided shall not infringe upon any third party Intellectual
property rights, including copyrights, patents and other intellectual property rights of any
nature whatsoever. Bidder warrants that the deliverables shall not infringe upon any third
party intellectual property rights, including copyrights, patents and other intellectual
property rights of any nature whatsoever. The Bidder should ensure that the Solution
supplied to the Bank shall not infringe the third party intellectual property rights, if any.
The Bidder has to ensure that third party rights are not infringed even in case of equipment
/software supplied on behalf of Bidder.
46.2. In the event that the Deliverables become the subject of claim of violation or infringement
of a third party's intellectual property rights, Bidder shall at its choice and expense: [a]
procure for the Bank the right to continue to use such deliverables; [b] replace or modify
such deliverables to make them non-infringing, provided that the same function is
performed by the replacement or modified deliverables as the infringing deliverables; or [c]
if the rights to use cannot be procured or the deliverables cannot be replaced or modified,
accept the return of the deliverables and reimburse bank for any amounts paid to Bidder for
such deliverables, along with the replacement costs incurred by Bank for procuring an
equivalent equipment in addition to the penalties levied by the Bank. However, the Bank
shall not bear any kind of expense, charge, fees or any kind of costs in this regard.
Notwithstanding the remedies contained herein, the Bidder shall be responsible for payment
of penalties in case service levels are not met because of inability of the Bank to use the
proposed solution.
46.3. The indemnification obligation stated in this clause apply only in the event that the
indemnified party provides the indemnifying party prompt written notice of such claims,
grants the indemnifying party sole authority to defend, manage, negotiate or settle such
claims and makes available all reasonable assistance in defending the claims [at the
expenses of the indemnifying party]. Notwithstanding the foregoing, neither party is
authorized to agree to any settlement or compromise or the like which would require that
the indemnified party to make any payment or bear any other substantive obligation without
the prior written consent of the indemnified party. The indemnification obligation stated in
this clause reflects the entire liability of the parties for the matters addressed thereby.
46.4. The Bidder acknowledges that business logics, work flows delegation and decision making
processes of the Bank are of business sensitive nature and shall not be disclosed/referred to
other clients, agents or distributors of Software/Service.
47. Roles & Responsibility during Project Implementation:
47.1. All tools, tackles, testing instruments etc., as required during all Operations; shall be
provided by the Selected Bidder at no extra cost to the Bank for completing the scope of
work as per this RFP.
47.2. The selected Bidder shall be fully responsible for supply, installation, migration,
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commissioning and maintenance of the solution including testing.
47.3. The Bidder shall specify in the Technical bid - Part B the necessary space and facilities
required by them at the time of installation and also other facilities required.
47.4. The Bidder shall submit details of such performance parameters for the modules /services
offered by them along with the Technical bid - Part B, otherwise, the Bid is liable for
rejection. The Bidder shall furnish the performance parameters of the solution (Modules
and services) and certify the same. They shall submit documentary evidence for the same.
However, the Bidder is bound to demonstrate the performance to the bank, if requested.
47.5. The Bank will not be obliged to meet and have discussions with any Bidder and/or to
entertain any representations.
47.6. The Services should be carried out strictly in accordance with the terms and conditions
stipulated in the contract agreement.
47.7. The selected Bidder will ensure that the Services are carried out in accordance with best
industry guidelines and standards applicable.
48. Indemnity:
48.1. The Bidder shall keep and hold the Bank indemnified and harmless from time to time and
at all times against all actions, proceedings, claims, suits, liabilities(including statutory
liability), penalties, demands, charges, costs (including legal costs) and expenses, damages,
losses and any other expenses which may be caused to or suffered by or made or taken
against the Bank arising out of:
48.1.1. The breach, default or non-performance of undertakings, warranties, covenants or
obligations by the Bidder;
48.1.2. Any contravention or non-compliance with any applicable laws, regulations, rules,
statutory or legal requirements by the Bidder;
48.2. The Bidder shall indemnify, protect and save the Bank against all claims, losses, costs,
damages, expenses, action suits and other proceedings, resulting from infringement of any
law pertaining to patent, trademarks, copyrights etc. or such other statutory infringements in
respect of services provided by them.
48.2.1. All indemnities shall survive notwithstanding expiry or termination of the contract
and Bidder shall continue to be liable under the indemnities.
48.2.2. The limits specified in the above said clause shall not apply to claims made by the
Bank/third parties in case of infringement of Intellectual property rights or for claims
relating to the loss or damage to real property and tangible personal property and for
bodily injury or death and in these cases the liability will be unlimited.
48.2.3. All Employees engaged by the Bidder shall be in sole employment of the Bidder
and the Bidder shall be solely responsible for their salaries, wages, statutory payments
etc. That under no circumstances shall the Bank be liable for any payment or claim or
compensation (including but not limited to compensation on account of injury / death /
termination) of any nature to the employees and personnel of the Bidder.
48.3. Bidder‟s aggregate liability shall be subject to an overall limit of the total Cost of
the project. This limit shall not applicable for the indemnification by the selected Bidder for
the liabilities those arise to the Bank due to infringement of intellectual property rights,
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infringements of patent rights, trademarks etc., of third parties by the selected Bidder.
49. Inspection of Records:
The Bank at its discretion may verify the accounts and records with the selected Bidder at his
premises or appoint third party for verification including an auditor for audit of accounts and
records including Software/Service meant for the solution under this RFP and the selected
Bidder shall extend all cooperation in this regard.
50. Assignment:
50.1. The selected Bidder shall not assign to any one, in whole or in part, it's obligations to
perform under the RFP/contract, except with the Bank's prior written consent.
50.2. If the Bank undergoes a merger, amalgamation, take-over, consolidation, reconstruction,
change of ownership etc.,this RFP shall be considered to be assigned to the new entity
and such an act shall not affect the rights and obligations of the Vendor under this RFP.
50.3. Similarly, if the selected vendor undergoes a merger, amalgamation, take-over,
consolidation, reconstruction, change of ownership etc.,this RFP shall also be considered
to be assigned to the new entity and such an act shall not affect the rights and obligations of
the Bank under this RFP.
51. Publicity:
Any publicity by the selected Bidder in which the name of the Bank is to be used will be done
only with the explicit written permission of the Bank.
52. Confidentiality and Non-Disclosure
52.1. The Bidder shall take all necessary precautions to ensure that all confidential Information is
treated as confidential and not disclosed or used other than for the purpose of project
execution. Bidder shall suitably defend and indemnify Bank for any loss/damage suffered
by Bank on account of and to the extent of any disclosure of the confidential information.
The Bidder shall furnish a Non-Disclosure Agreement as per the format given in Annexure-
8 at the time of submission of Bids.
52.2. No Media release/public announcement or any other reference to the RFP or any program
there under shall be made without the written consent of the Bank, by photographic,
electronic or other means.
53. Amendments to Purchase Order:
Once purchase order is accepted by the selected Bidder , no amendments or modifications of
order and no waiver of any of the terms or conditions thereof shall be valid or binding unless
made in writing.
54. Amendments to the Agreement:
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Once agreement is executed with the selected Bidder, no amendments or modifications of
Agreement and no waiver of any of the terms or conditions hereof shall be valid or binding
unless made in writing.
55. General Order Terms:
Normally, the Order will be placed on the successful Bidder as per the details given in the Bid
document. But, if there is any change in name/address/constitution of the Bidder at any time
from the date of Bid document, the same shall be informed by the Bidders to the Bank
immediately. This shall be supported with necessary documentary proof or Court orders, if
any. Further, if the Bidder is undergoing any re-organization/restructuring/merger/demerger
and on account of such a change of Bidder is no longer performing the original line of
business, the same shall be informed to the Bank. There shall not be any delay in this regard.
The decision of the Bank to place orders or otherwise under such situation shall rest with the
Bank and the decision of the Bank shall be final.
56. General Contract Agreement Conditions:
56.1. Neither Bank nor Bidder shall assign any rights or obligations herein without obtaining the
prior consent of the other Party.
56.2. No forbearance, indulgence, relaxation or inaction by any Party [Bank or Bidder] at
any time to require the performance of any provision of Agreement shall in any way affect,
diminish, or prejudice the right of such Party to require the performance of that or any other
provision of Agreement.
56.3. No waiver or acquiescence of any breach, or any continuing or subsequent breach of any
provision of Agreement shall be construed as a waiver of any right, under or arising out of
Agreement or an acquiescence to or recognition of any right and/or any position other than
that expressly stipulated in the Agreement.
56.4. All remedies of either Bank or Bidder under the Agreement whether provided herein or
conferred by statute, civil law, common law, custom, or trade usage, are cumulative and not
alternative may be enforced successively or concurrently.
56.5. If any provision of Agreement or the application thereof to any person or Party
[Bank/Bidder] is or becomes invalid or unenforceable or prohibited by law to any extent,
this Agreement shall be considered divisible as to such provision, and such provision alone
shall be inoperative to such extent and the remainder of the Agreement shall be valid and
binding as though such provision had not been included. Further, the Parties [Bank and
Bidder] shall endeavour to replace such invalid, unenforceable or illegal provision by one
that is valid, enforceable, and legal and achieve substantially the same economic effect as
the provision sought to be replaced.
56.6. None of the provisions of Agreement shall be deemed to constitute a partnership between
the Parties [Bank and Bidder] and neither Party [Bank nor Bidder ] shall have any right or
authority to bind the other as the other‟s agent or representative and no Party shall be
deemed to be the agent of the other in any way.
56.7. Agreement shall not be intended and shall not be construed to confer on any person other
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than the Parties [Bank and Bidder] hereto, any rights or remedies herein.
56.8. Agreement shall be executed in English language in 1 (one) original, the Bank receiving the
duly signed original and Bidder receiving the duly attested photocopy. Contract/Service
Level Agreement (SLAs) and Non-disclosure Agreement (NDA) will have to be executed
with the Bank.
57. Negligence:
In connection with the work or contravenes the provisions of General Terms, if the selected
Bidder neglects to execute the work with due diligence or expedition or refuses or neglects to
comply with any reasonable order given to him in writing by the Bank, in such eventuality, the
Bank may after giving notice in writing to the selected Bidder calling upon him to make good
the failure, neglect or contravention complained of, within such time as may be deemed
reasonable and in default of the said notice, the Bank shall have the right to cancel the
Contract holding the selected Bidder liable for the damages that the Bank may sustain in this
behalf. Thereafter, the Bank may make good the failure at the risk and cost of the selected
Bidder.
58. Responsibility for Completeness:
58.1. The Bidder shall own the responsibility to demonstrate that the Services provided meets all
the technical requirements as envisaged in the scope of the RFP
58.2. The Bidder shall carry out the Services as per accepted time schedules. The Bidder is liable
for penalties levied by Bank for any deviation in this regard. The Bidder shall provide all
the required drivers/software, to ensure the intent of Specification, completeness,
Operability, Maintainability and upgradability of “Selection of vendor for Implementation
and Operation of National Electronic Toll Collection (NETC) Solution for ISSUER Bank
AND / OR, ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for SALES &
DISTRIBUTION OF FASTAGS ON OPEX Model". The Bidder shall provide for all the
Software required installing, customizing and testing the system without any further charge,
expense and costing to Bank.
58.3. The Bidder shall be responsible for any discrepancies, errors and omissions or other
information submitted by him irrespective of whether these have been approved, reviewed
or otherwise accepted by the bank or not. The Bidder shall take all corrective measures
arising out of discrepancies, error and omission other information as mentioned above
within the time schedule and without extra cost to the bank.
59. Responsibilities of the Bidder:
By submitting a signed bid/response to this RFP the Bidder certifies that:
59.1. The Bidder has arrived at the prices in its bid without agreement with any other Bidder of
this RFP for the purpose of restricting competition.
59.2. The prices in the bid have not been disclosed and shall not be disclosed to any other Bidder
of this RFP.
59.3. No attempt by the Bidder to induce any other Bidder to submit or not to submit a bid for
restricting competition has occurred.
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59.4. The Bidder shall guarantee that Software and other such items supplied to the Bank are
licensed and are legally obtained and that they will not require further licensing costs, any
other costs or any other software/hardware purchase to meet the above mentioned
guarantees.
59.5. Each Bidder must indicate whether or not they have any actual or potential conflict of
interest related to contracting services with IDBI Bank. In case such conflicts of interest do
arise, the Bidder must indicate the manner in which such conflicts can be resolved.
59.6. The Bidder represents and acknowledges to the Bank that it possesses necessary
experience, expertise and ability to undertake and fulfil its obligations, under all phases
involved in the performance of the provisions of this RFP. The Bidder represents that all
software to be supplied in response to this RFP shall meet, requirement of the solution
proposed by the Bidder. The Bidder shall be required to independently arrive at a solution,
which is suitable for the Bank, after taking into consideration the effort estimated for
implementation of the same. If any services, functions or responsibilities not specifically
described in this RFP are an inherent, necessary or customary part of the deliverables or
services and are required for proper performance or provision of the deliverables or services
in accordance with this RFP, they shall be deemed to be included within the scope of the
deliverables or services, as if such services, functions or responsibilities were specifically
required and described in this RFP and shall be provided by the Bidder at no additional cost
to the Bank. The Bidder also acknowledges that the Bank relies on this statement, of fact,
therefore neither accepting responsibility for, nor relieving the Bidder of responsibility for
the performance of all provisions and terms and conditions of this RFP, the Bank expects
the Bidder to fulfil all the terms and conditions of this RFP.
60. Corrupt And Fraudulent Practices:
60.1. As per Central Vigilance Commission (CVC) directives, it is required that
Bidders/Suppliers/Contractors observe the highest standard of ethics during the
procurement and execution of such contracts in pursuance of this policy.
60.2. "Corrupt Practice" means the offering, giving, receiving or soliciting of anything of values
to influence the action of an official in the procurement process or in contract execution.
60.3. "Fraudulent Practice" means a misrepresentation of facts in order to influence a
procurement, process or the execution of contract to the detriment, of the Bank and includes
collusive practice among Bidder s (prior to or after bid submission) designed to establish
bid prices at artificial non-competitive levels and to deprive the Bank of the benefits of free
and open competition.
60.4. The Bank reserves the right to reject a proposal for award if it determines that the Bidder
recommended for award has engaged in corrupt or fraudulent, practices in competing for
the contract in question.
60.5. The Bank reserves the right to declare a firm ineligible, either indefinitely or for a stated
period of time, to be awarded a contract if at any time it determines that the firm has
engaged in corrupt or fraudulent practices in competing for or in executing the contract.
60.6. The decision of Bank in determining the above aspects will be final and binding on all the
Bidders. No Bidder shall contact through any means of communication the Bank or any of
its employees on any matter relating to its Bid, from the time of Bid opening to the time the
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contract is awarded. If the Bidder wishes to bring additional information to the notice of the
Bank, it may do so in writing.
60.7. Any effort/attempt by a Bidder to influence the Bank in its decision on bid evaluation, Bid
comparison or contract award may result in rejection of the Bidder‟s bid and/or blacklisting
the Bidder. The Bidder agrees not to hire, solicit or accept. Solicitation either directly or
through a third party from any of the employees of the Bank directly involved in this
contract during the period of contract and one year thereafter, except as the parties may
agree on the case to case basis.
60.8. The selected Bidder shall ensure compliance of CVC guidelines issued or to be issued from
time to time for services.
61. Adoption of Integrity Pact:
61.1. The Pact essentially envisages an agreement between the prospective bidders and the Bank,
committing the persons/officials of both sides, not to resort to any corrupt practices in any
aspect/stage of the contract.
61.2. Only those Bidders, who commit themselves to the above pact with the Bank, shall be
considered eligible for participate in the bidding process.
61.3. The Bidders shall submit signed Pre Contract integrity pact as per Annexure-9along with
Part-A Conformity to Eligibility Criteria. Those Bids which are not containing the above
are liable for rejection.
61.4. Foreign Bidders to disclose the name and address of agents and representatives in India and
Indian Bidders to disclose their foreign principles or associates.
61.5. Bidders to disclose the payments to be made by them to agents/brokers or any other
intermediary. Bidders to disclose any transgressions with any other company that may
impinge on the anti-corruption principle.
61.6. Integrity Pact in respect of this contract would be operative from the stage of invitation of
the Bids till the final completion of the contract. Any violation of the same would entail
disqualification of the Bidders and exclusion from future business dealings.
61.7. The Integrity Pact Agreement submitted by the bidder during the Bid submission will
automatically form the part of the Contract Agreement till the conclusion of the contract i.e.
the final payment or the duration of the contract.
61.8. Integrity Pact, in respect of a particular contract would be operative stage of invitation of
bids till the final completion of the contract. Any violation of the same would entail
disqualification of the bidders and exclusion from future business dealings.
61.9. Integrity pact shall be signed by the person who is authorized to sign the Bid.
61.10. The Name and Contact details of the Independent External Monitor(IEM) nominated by the
Bank are as under:
Shri S. Srinivasan,
IAS (Retd.)
Contact no. 9483536100,
Email : [email protected]
Shri Ajaikumar,
Ex-CMD Corporation Bank
Contact no. 9619272893,
Email : [email protected]
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62. Resolution of Disputes:
All disputes and differences of any kind whatsoever, arising out of or in connection with this
Offer or in the discharge of any obligation arising under this Offer (whether during the course
of execution of the order or after completion and whether beyond or after termination,
abandonment or breach of the Agreement) shall be resolved amicably.
In case of failure to resolve the disputes and differences amicably the matter may be referred
to a sole arbitrator mutually agreed upon after issue of at least 30 days‟ notice in writing to the
other party clearly setting out there in the specific disputes. In the event of absence of
consensus about the single arbitrator, the dispute may be referred to joint arbitrators; one to be
nominated by each party and the said arbitrators shall appoint a presiding arbitrator. The
provisions of the Indian Arbitration and Conciliation Act, 1996, shall govern the arbitration.
The venue of arbitration shall be Mumbai, INDIA.
63. Modification/Cancellation of RFP:
The Bank reserves the right to modify/cancel/re-tender without assigning any reasons
whatsoever. The Bank shall not incur any liability to the affected Bidder (s) on account of
such rejection. Bank shall not be obliged to inform the affected Bidder (s) of the grounds for
the Bank's rejection /cancellation.
64. Responsibilities of Selected Bidder:
64.1. The Selected Bidder has to inform change in the management of the Bidder , if any, to the
Bank within 30 days from the date of such change during contract period.
64.2. The Bank will call for Audited Balance Sheet of the selected Bidder at any point of time
during contract and the selected Bidder shall provide the same.
64.3. The selected Bidder shall submit updated Escalation Matrix for the product/services on a
Half-Yearly basis as at the end of 31st March and 30th September during contract period.
65. Legal Disputes and Jurisdiction of the court:
65.1. The Bank Clarifies that the Bank shall be entitled to an injunction, restraining order, right
for recovery, specific performance or such other equitable relief as a court of competent
jurisdiction may deem necessary or appropriate to restrain Bidder /prospective Bidder from
committing any violation or enforce the performance of the covenants, obligations and
representations contained in this RFP. These injunctive remedies are cumulative and are in
addition to any other rights and remedies the Bank may have at law or in equity, including
without limitation a right for recovery of any amounts and related costs and a right for
damages.
65.2. Subject to Dispute Resolution, all disputes and controversies between Bank and Bidder
shall be subject to the exclusive jurisdiction of the courts in Mumbai and the parties agree
to submit themselves to the jurisdiction of such court as this RFP/contract agreement shall
be governed by the laws of India.
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66. Representation and Warranties
66.1. In order to induce the Bank to enter into this Contract, the Bidder hereby represents and
warrants as of the date hereof, which representations and warranties shall survive the term
and termination hereof, the following:
66.1.1. That the Bidder is not involved in any major litigation, potential, threatened and
existing, that may have an impact of affecting or compromising the performance and
delivery of Services under the Contract.
66.1.2. That the representations made by the Bidder in its Bid are and shall continue to
remain true and fulfill all the requirements as are necessary for executing the duties,
obligations and responsibilities as laid down in the Contract and the Bid Documents
and unless the Bank specifies to the contrary, the Bidder shall be bound by all the
terms of the Bid.
66.1.3. That the Bidder shall use such assets of the Bank as the Bank may permit for the
sole purpose of execution of its obligations under the terms of the Bid, Tender or this
Contract. The Bidder shall however, have no claim to any right, title, lien or other
interest in any such property, and any possession of property for any duration
whatsoever shall not create any right in equity or otherwise, merely by fact of such use
or possession during or after the term hereof.
66.1.4. That the Bidder shall procure insurance policies for all its present and future
property and assets deployed for this Contract, including cyber insurance with
financially sound and reputable insurers to the satisfaction of the Bank and shall pay
all premia in relation thereto and shall ensure that nothing is done to make such
insurance policies void or voidable. The Bidder shall also furnish to the Bank a
certificate evidencing such insurance, risks covered, names of beneficiaries, expiration
dates, names of insurers and all other features of the insurance policy, both original
and renewed and shall keep the same alive during the term of this Contract.
66.1.5. That the Bidder shall procure all the necessary permissions and adequate approvals
and licenses for use of various software and any copyrighted process/product free
from all claims, titles, interests and liens thereon and shall keep the Bank indemnified
in relation thereto.
66.1.6. That all the representations and warranties as have been made by the Bidder with
respect to its Bid and Contract, are true and correct, and shall continue to remain true
and correct through the term of this Contract.
66.1.7. That the execution of the Services herein is and shall be in accordance and in
compliance with all applicable laws.
66.1.8. That there are – (a) no legal proceedings pending or threatened against Bidder or
any sub Bidder/third party or its team which adversely affect/may affect performance
under this Contract; and (b) no inquiries or investigations have been threatened,
commenced or pending against Bidder or any sub-Bidder / third part or its team
members by any statutory or regulatory or investigative agencies.
66.1.9. That the Bidder has the corporate power to execute, deliver and perform the terms
and provisions of this Contract and has taken all necessary corporate action to
authorize the execution, delivery and performance by it of the Contract.
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66.1.10. That all conditions precedent under the Contract has been complied.
66.1.11. That neither the execution and delivery by the Bidder of the Contract nor the
Bidder‟s compliance with or performance of the terms and provisions of the Contract
(i) will contravene any provision of any applicable law or any order, writ, injunction
or decree of any court or governmental authority binding on the Bidder, (ii) will
conflict or be inconsistent with or result in any breach of any or the terms, covenants,
conditions or provisions of, or constitute a default under any agreement, contract or
instrument to which the Bidder is a Party or by which it or any of its property or assets
is bound or to which it may be subject or (iii) will violate any provision of the
Memorandum and Articles of Association of the Bidder.
66.1.12. That the Bidder certifies that all registrations, recordings, filings and notarisations of
the Contract and all payments of any tax or duty, including without limitation stamp
duty, registration charges or similar amounts which are required to be effected or
made by the Bidder which is necessary to ensure the legality, validity, enforceability
or admissibility in evidence of the Contract have been made.
66.1.13. That the Bidder confirms that there has not and shall not occur any execution,
amendment or modification of any agreement/contract without the prior written
consent of the Bank, which may directly or indirectly have a bearing on the Contract
or the project.
66.1.14. That the Bidder owns or has good, legal or beneficial title, or other interest in, to the
property, assets and revenues of the Bidder on which it grants or purports to grant or
create any interest pursuant to the Contract, in each case free and clear of any
encumbrance and further confirms that such interests created or expressed to be
created are valid and enforceable.
66.1.15. That the Bidder owns, has license to use or otherwise has the right to use, free of
any pending or threatened liens or other security or other interests all Intellectual
Property Rights, which are required or desirable for the project and the Bidder does
not, in carrying on its business and operations, infringe any Intellectual Property
Rights of any person. None of the Intellectual Property or Intellectual Property Rights
owned or enjoyed by the Bidder or which the Bidder is licensed to use, which are
material in the context of the Bidder‟s business and operations are being infringed nor,
so far as the Bidder is aware, is there any infringement or threatened infringement of
those Intellectual Property or Intellectual Property Rights licensed or provided to the
Bidder by any person. All Intellectual Property Rights (owned by the Bidder or which
the Bidder is licensed to use) are valid and subsisting. All actions (including
registration, payment of all registration and renewal fees) required to maintain the
same in full force and effect have been taken thereon and shall keep the Bank
indemnified in relation thereto.
67. Confidentiality
67.1. The Parties agree that they shall hold in trust any Confidential Information received by
either Party, under this Contract, and the strictest of confidence shall be maintained in
respect of such Confidential Information. The Parties also agree:
67.1.1. to maintain and use the Confidential Information only for the purposes of this
Contract and only as permitted herein;
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67.1.2. to only make copies as specifically authorized by the prior written consent of the
other party and with the same confidential or proprietary notices as may be printed or
displayed on the original;
67.1.3. to restrict access and disclosure of Confidential Information to such of their
employees, agents, vendors, and Bidders strictly on a “need to know” basis, to
maintain confidentiality of the Confidential Information disclosed to them in
accordance with this Clause and
67.1.4. to treat Confidential Information as confidential for a period of five (5) years from
the date of receipt. In the event of earlier termination of this Contract, the Parties
hereby agree to maintain the confidentiality of the Confidential Information for a
further period of [two (2)] years from the date of such termination.
67.2. Confidential Information in oral form must be identified as confidential at the time of
disclosure and confirmed as such in writing within 30 days of such disclosure. Confidential
Information does not include information which:
67.2.1. the recipient knew or had in its possession, prior to disclosure, without limitation on
its confidentiality;
67.2.2. is independently developed by the recipient without breach of this Contract;
67.2.3. information in the public domain as a matter of law;
67.2.4. is received from a third party not subject to the obligation of confidentiality with
respect to such information;
67.2.5. is released from confidentiality with the written consent of the other party.
67.3. The recipient shall have the burden of proving that Clauses (i) or (ii) above are applicable
to the information in the possession of the recipient.
67.4. Notwithstanding the foregoing, the Parties acknowledge that the nature of the services to be
performed under this Contract may require the Bidder‟s personnel to be present on premises
of the Bank or may require the Bidder‟s personnel to have access to computer networks and
databases of the Bank while on or off premises of the Bank. It is understood that it would
be impractical for the Bank to monitor all information made available to the Bidder under
such circumstances and to provide notice to the Bidder of the confidentiality of all such
information. Therefore, the Bidder agrees that any technical or business or other
information of the Bank that the Bidder‟s personnel, sub-Bidders, or agents acquire while
on the Bank premises, or through access to the Bank computer systems or databases while
on or off the Bank premises, shall be deemed Confidential Information.
67.5. Confidential Information shall at all times remain the sole and exclusive property of the
disclosing Party. Upon termination of this Contract, Confidential Information shall be
returned to the disclosing Party or destroyed, if incapable of return. The destruction shall be
witnessed and so recorded, in writing, by an authorized representative of each of the
Parties. Nothing contained herein shall in any manner impair rights of the Bank in respect
of the Systems, Services, and Documents etc.
67.6. In the event that any of the Parties hereto becomes legally compelled to disclose any
Confidential Information, such Party shall give sufficient notice to the other Party to enable
the other Party to prevent or minimize to the extent possible, such disclosure. Neither party
shall disclose to a third party any Confidential Information or the contents of this Contract
without the prior written consent of the other Party. The obligations of this Clause shall be
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satisfied by handling Confidential Information with the same degree of care, which the
receiving Party applies to its own similar confidential information but in no event less than
reasonable care. The obligations of this Clause shall survive the expiration, cancellation or
termination of this Contract.
67.7. The provisions and obligations of this clause shall survive expiration, cancellation and
termination of the Contract till such Confidential Information enters public domain.
68. Term and Extension of the Contract
68.1. The term of the Contract shall be for a period of 5(five) years from the date of
contract/Agreement. Extension on same terms and condition up to 6 Months will be on
bank‟s discretion.
68.2. The Bank shall reserve the sole right to grant any extension to the term above mentioned
and shall notify in writing to the Bidder, before the expiration of the term thereof, whether
it will grant the Bidder an extension of the term. The decision to grant or refuse the
extension shall be at the discretion of Bank.
69. Termination
69.1. The Bank may terminate this Contract by giving the Bidder a prior and written 90 (ninety)
days‟ notice indicating its intention to terminate the Contract under the following
circumstances:
69.1.1. Where it comes to the Bank‟s notice and attention that the Bidder (or the Bidder‟s
team) is in a position of actual conflict of interest with the interests of the Bank, in
relation to any of terms of the Bidder‟s Bid or this Contract.
69.1.2. Where the Bidder‟s ability to survive as an independent corporate entity is
threatened or is lost owing to any reason whatsoever, including inter-alia the filing of
any bankruptcy proceedings against the Bidder, any failure by the Bidder to pay any
of its dues to its creditors and any Statutory dues, the institution of any winding up
proceedings against the Bidder or the happening of any such events that are adverse to
the commercial viability of the Bidder. In the event of the happening of any events of
the above nature, the Bank shall reserve the right to take any steps as are necessary, to
ensure the effective transition of the project to a successor Bidder, and to ensure
business continuity.
69.1.2.1. Termination for Insolvency: The Bank may at any time terminate the
Contract by giving written notice of 30 (thirty) days to the Bidder, without
compensation to the Bidder, if the Bidder becomes bankrupt or otherwise
insolvent, provided that such termination will not prejudice or affect any right of
action or remedy which has accrued or will accrue thereafter to the Bank.
69.1.2.2. Termination for Default: The Bank may at any time terminate the Contract,
in whole or in part, without compensation, by giving a written notice of 30
(thirty) days to the Bidder, if the Bidder defaults on any of the terms and
conditions of the RFP, provided that such termination will not prejudice or affect
any right of action or remedy which has accrued or will accrue thereafter to the
Bank.
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69.1.2.3. Termination for Convenience: Notwithstanding the provisions of the
Contract and/or the Bid Documents, the Bank at its sole discretion and without
prejudice to any other right or remedy and without assigning any reasons, by
written 30(thirty) days‟ notice sent to the Bidder, may terminate the Contract, in
whole or in part, at any time for its convenience. The notice of termination shall
specify that termination is for the Bank‟s convenience, the extent to which
performance of the Bidder under and in accordance with the Contract is
terminated, and the date upon which such termination becomes effective.
69.1.2.4. Termination for Deficiency: In case of deficiency of services Bank reserves
the right to terminate the contract with 30 (thirty) days‟ notice. It also reserves
right to recover the liquidated damages from the EMD/ Security deposit /
guarantee or any amount payable by IDBI Bank to the bidder.
69.2. The payments will be made for all services rendered up to the date the termination becomes
effective, at the contracted terms and prices.
70. Consequence of Termination
70.1. In the event of termination of this Contract due to any cause whatsoever,[ whether
consequent to the stipulated term of the Contract or otherwise], the Bank shall be entitled to
impose any such obligations and conditions and issue any clarifications as may be
necessary to ensure an efficient transition and effective business continuity of the project
which the Bidder shall be obliged to comply with and take all available steps to minimize
loss resulting from that termination/breach, and further allow the successor Bidder to take
over the obligations of the erstwhile Bidder in relation to the execution/continued execution
of the scope of this Contract.
70.2. In the event that the termination of this Contract is due to the expiry of the term of this
Contract / a decision not to grant any (further) extension by the Bank, the Bidder herein
shall be obliged to provide all such assistance to the successor Bidder or any other person
as may be required and as the Bank may specify including training, indexing, handing over
of all the records and documents in proper order, where the successor(s) is a
representative/personnel of the Bank to enable the successor to adequately provide the
Services hereunder, even where such assistance is required to be rendered for a reasonable
period (not exceeding 180 days) that may extend beyond the term/earlier termination
hereof.
70.3. Where the termination of the Contract is prior to its stipulated term on account of a default
on the part of the Bidder or due to the fact that the survival of the Bidder as an independent
corporate entity is threatened/has ceased, the Bank shall pay the Bidder for services which
have been authorized by the Bank and satisfactorily performed by the Bidder up to the date
of termination, without prejudice any other rights, the Bank may retain such amounts from
the payment due and payable by the Bank to the Bidder as may be required to offset any
direct losses caused to the Bank as a result of any act/omissions of the Bidder. In case of
any loss or damage due to default on the part of the Bidder in performing any of its
obligations with regard to executing the scope of work under this Contract [as laid down in
the Service Specifications,] the Bidder shall compensate the Bank for any such direct loss,
damages or other costs, incurred by the Bank. Additionally, the other members of its team
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shall continue to perform all its obligations and responsibilities under this Contract in an
identical manner as were being performed hitherto before in order to execute an effective
transition and to maintain business continuity.
70.4. Nothing herein shall restrict the right of the Bank to invoke the Bank Guarantee and other
guarantees, securities furnished, enforce the Deed of Indemnity and pursue such other
rights and/or remedies that may be available to the Bank under law or otherwise.
70.5. The termination hereof shall not affect any accrued right or liability of either Party nor
affect the operation of the provisions of this Contract that are expressly or by implication
intended to come into or continue in force on or after such termination.
70.6. The Contract survives Termination.
70.7. In the event of termination of this Contract for any reason whatsoever, IDBI Bank shall
have the right and it may publicize such termination to caution the customers/public from
dealing with the successful Bidder.
71. Information Security Clauses :
71.1. The Bidder and its personnel shall not carry any written material, layout, diagrams, floppy
diskettes, hard disk, storage tapes or any other media out of IDBI Bank‟s premise without
written permission from the IDBI.
71.2. No information, image, data or document related to the processing should be copied or
distributed except case where same is required for processing.
71.3. After processing no data or image should be left in local PCs. In servers also same should
be purged periodically & certificate of same should be provided every month.
71.4. All the systems & used for processing should be checked every month for compliance of
information security standards. A certificate of compliance of all norms should be
submitted every month along with invoice.
71.5. The Bidder personnel shall follow The Bank‟s information security policy and instructions
in this behalf.
71.6. Bidder acknowledges that The Bank‟s business data and other proprietary information or
materials, whether developed by The Bank or being used by Purchaser pursuant to a license
agreement with a third party (the foregoing collectively referred to herein as “proprietary
information”) are confidential and proprietary to Purchaser; and Bidder agrees to use
reasonable care to safeguard the proprietary information and to prevent the unauthorized
use or disclosure thereof, which care shall not be less than that used by Bidder to protect its
own proprietary information. Bidder recognizes that the goodwill of IDBI depends, among
other things, upon Bidder keeping such proprietary information confidential and that
unauthorized disclosure of the same by Bidder could cause damage to the Purchaser. By
reason of Bidder‟s duties and obligations hereunder, Bidder may come into possession of
such proprietary information, even though Bidder does not take any direct part in or furnish
the Services performed for the creation of said proprietary information and shall limit
access thereto to employees with a need to such access to perform the Services required by
this Contract. Bidder shall use such information only for the purpose of performing the
Services.
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71.7. Bidder shall, upon termination of this Contract for any reason, or upon demand by The
Bank, whichever is earliest, return any and all information provided to Bidder by The Bank,
including any copies or reproductions, both hardcopy and electronic.
71.8. Bidder, shall provide certificate/assurance from application providers/OEMs that the
application is free from embedded malicious / fraudulent code.”
71.9. The Bidder shall ensure that the equipment / application / software being supplied shall be
free from malicious code (Viruses, Trojan, Spyware etc.) and shall be liable for any loss
(information, data, equipment, theft of Intellectual Property Rights, network breach,
sabotage etc.) incurred to the Bank arising due to activation of any such embedded malware
/ malicious code. The Bidder shall further supply a certificate to the Bank in Annexure III.
71.10. The Bidder shall ensure that subsequent patch, hotfixes and upgrades are also free from
malicious code.
71.11. The Bidder shall abide to the Information Security Policy (ISP) and Cyber Security Policy
(CSP) of the Bank (as amended from time to time), which will be shared by the Bank with
the L1 Bidder on need to know basis. The L1 Bidder shall ensure that the
equipment/application/software supplied under the RFP shall be complacent with the ISP
and CSP at all times.
71.12. The Bidder shall make sure that the sensitive data (such as password, financial information,
biometric information, personal information etc.) shared by the Bank should be kept within
the geographical boundaries of India. The Bidder shall further supply a certificate to the
Bank in the form Appendix -F.
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Annexure 1
Checklist
S.
No.
Particulars Bidder
Response
[Yes/No]
1. Whether EMD Submitted in the Part I/II/III Section A-Conformity to Eligibility Criteria?
2. Whether the Bid is authenticated by authorized person? Copy of Power of
Attorney or Authorization letter from the company authorizing the person
to sign the bid document to be submitted in Part Conformity to Eligibility
Criteria?
3. Whether all pages are authenticated with signature and seal (Full signature
to be affixed and not initials). Erasures / Overwriting / Cutting /
Corrections authenticated Certification / Undertaking is authenticated?
4. Whether Escalation matrix is provided?
5. Whether address of Office on which order has to be placed is indicated in
Annexure-4.
6. Whether ensured that, the separately sealed envelopes containing
Part I/II/III Section A - Conformity to Eligibility Criteria,
Part I/II/III Section B - Technical Proposal and
Part I/II/III Section C -Commercial Bid for "Implementation and
Operation of National Electronic Toll Collection (NETC) Solution for
ISSUER Bank AND / OR, AQUIRER Bank AND / OR BUSINESS
ASSOCIATE for sales & Distribution of FASTag Opex Model” are placed
and sealed in another big envelope superscripted as per RFP instructions.
The Name of the Bidder and Due date of the RFP is specified on the top of
the envelope.
7. Whether ensured Indexing of all Documents submitted with page numbers?
8. Whether Pre Contract Integrity Pact as per Annexure- 9 has been submitted?
Bidder to verify the above checklist and ensure accuracy of the same before submission of the bid.
Checked for accuracy
Date: Signature with seal:
Name:
Designation:
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Annexure-2
Bid Covering Letter
Reference No: Date:
The General Manager,
IDBI Bank, CMS & GBG Section,
IDBI Tower, 11th
Floor, WTC complex,
Cuffe Parade, Mumbai 400005
Dear Sir,
SUB: "'Implementation and Operation of National Electronic Toll Collection (NETC) Solution
for Issuer Bank and /or Acquirer Bank and/or Business Associate for Sales and Distribution of
FASTags on Opex model”
Ref: Your RFP for captioned work dated……….
Having examined the tender document including all ANNEXURES the receipt of which is
hereby duly acknowledged, we, the undersigned, offer “Implementation and Operation of
National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER
Bank AND / OR BUSINESS ASSOCIATES for SALES & DISTRIBUTION on OPEX model”
in conformity with the said tender in accordance with the schedule of prices indicated in the
commercial offer and made part of this offer.
If our offer is accepted, we undertake to provide Technical consultancy / Service support /
Guidance for the solution/software supplied as per the above referred RFP, during the contract
period.
We enclose a Demand Draft in favour of IDBI Bank as EMD.
We agree to abide by this offer till 180 days from the date of last day of opening of commercial
bid and for such further period as mutually agreed between the bank and successful Bidder, and
agreed to in writing by the Bidder. We also agree to keep the Earnest Money Deposit/Bank
Guarantee in lieu of EMD during the entire validity period of the tender. However if we
withdraw our offer within the said validity period, you shall have the right to forfeit the
EMD/invoke the Bank Guarantee in lieu of EMD, without reference to us. We agree to abide by
and fulfil all the terms and conditions of the tender and in default thereof, to forfeit and pay to
you or your successors, or authorized nominees such sums of money as are stipulated in the
conditions contained in tender.
We enclose a list of clients in India (giving their full addresses) where we have implemented the
Solution. We accept all the Instructions, Technical Specifications, Terms and Conditions and
Scope of Work of the subject RFP.
We understand that the Bank is not bound to accept the lowest or any offer the Bank may receive
without assigning any reason whatsoever.
Date Signature with seal
Name :
Designation :
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Annexure-3
Eligibility Criteria Declaration
The General Manager,
IDBI Bank, CMS & GBG Dept,
IDBI Towers, 11th Floor, WTC complex
Cuffe Parade, Colaba, Mumbai 400005.
SUB: Selection of Vendor for "Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND /
OR BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model"
Ref: Your RFP on captioned work dated --------------
We have carefully gone through the contents of the above referred RFP and furnish the
following information relating to Eligibility Criteria:
Sl. No
.
Criteria Proof of documents to be submitted
1.
The Bidder should be registered as a Firm /
LLP / Company in India as per Partnership Act / Company Act 1956 & 2013 &
operating for 2 years as on the date of RFP.
The Partnership Deed / Memorandum of
Association (MOA) /Article of Association
(AOA) should contain about the line of
business sought in RFP.
Partnership Deed / Certificate of
Incorporation & Commencement of Business (whichever applicable) along
with MOA / AOA highlighting the line
of business should be submitted.
2. Bidder should be Original Equipment
Manufacturer (OEM) / System
Integrator(SI) / Application / Service Providers of their Authorized dealer /
representative/ the authorized dealer
should submit Manufacturer Authorization Certificate / Form (MAF)
Authorization form signed by the OEM
authorizing dealer.
3. The Bidder / OEM should have
experience of Issuer / Acquirer / Distributor as applicable in at least one
Bank / Payment Bank in India which is
authorized to do FASTag Business in India and is certified by NPCI.
Experience Letter from the Bank or
Copy of WO / PO from the Bank.
4. The solution proposed by the Bidder
should be certified by NPCI for
implementation in any bank in India.
Copy of the purchase /work order and
Certificate of satisfactory completion
and management of the work
including integration with NPCI on
behalf of any Bank.
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5.
The Bidder / OEM should not have been
blacklisted by any Govt./ Govt. agency
/PSUs Bank(s) /Financial Institutions in
India in the past as on RFP submission
date.
An undertaking to this effect must
be submitted on company letter
head duly signed &stamp.
6. The Bidder / OEM should own the
intellectual property rights of the NETC
Issuing and /or acquiring payment solution
product or should have rights from the
owner, If not, the Bidder should have in place proper tie-ups, commercial
agreements, authorized implementation
partnership for deployment / customization
of software with the product whose
software products are offered.
Self-Declaration from the Bidder and
an authorization letter from
manufacturer (OEM) to this effect
should be furnished giving mandate to
participate in this RFP. Self-declaration should also specify that the
Vendor would be solely responsible
for designing, procuring and
delivering the entire solution.
7. Certification Requirements (as per
scope of the project )
The Bidder should submit self-certified
Compliance Certificate(s) specifying that the technical solution provided by
the Bidder / OEM for NETC Issuer
/acquiring payment solution meets the technical specifications prescribed by
National Payment Corporation of India
(NPCI).
We confirm that the information furnished above is true and correct. We also note that, if there are
any inconsistencies in the information furnished above, the bid is liable for rejection.
Signature with seal:
Name:
Designation:
Date
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Annexure-4
Applicant’s Profile
SUB: Selection of Vendor for "Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR
BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model”
Ref: Your RFP on captioned work dated -------------
SI. No
Particulars Details
a) Name of the Suppliers/Firm
b) Constitution
c) Date of Establishment/Incorporation
Address Details
i. Order to be placed on which Office
d) ii. Registered Office
iii. Corporate Office
e)
0
Telephone No
E-mail Address
Website
Turnover for the past 2 Years. 2017- 2018
2018- 2019
g)
Domestic Customer Base (Number &Details of Clients where the
“Implementation of End-to-end National Electronic Toll
Collection (NETC) solution for Issuer and/or Acquirer and/or
Distributor On Opex model have been conducted in India as per
Annexure-7)
h)
PAN number …………………….. .
GST Registration Number ……………….. .
Our Bank Details
Bank details
Account Number
RTGS / NEFT Code
Signature with seal:
Name :
Designation:
[Note: These details should be on the letter head of Bidder and should be signed by an Authorized
Signatory with Name and Seal of the Company]
Date
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Annexure-5
Details of Offices/ Branches /Service Centres
SUB: Selection of Vendor for "Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR
BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model”
Ref: Your RFP on captioned work dated---------------
S.No. Place Postal
Address
Contact
Details
(including
Name of In
charge and
his contact
no. email
etc)
Service
Facilities
Available
(Describe)
No. of
Engineers
Jurisdiction
1.
2.
3.
Signature with seal: Name :
Designation :
Date
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Annexure-6
Authorization Letter Format
[To be presented by the authorized person at the time of Bid Opening ( Part A, Part B & Part C )
on the letter head of Bidder and should be signed by an Authorised Signatory with Name and Seal
of the Company]
Ref No: Date:
The General Manager,
IDBI Bank, CMS & GBG Dept
IDBI Towers, 11th Floor, WTC complex,
Cuffe Parade, Colaba, Mumbai - 400005
Dear Sir, SUB: Selection of Vendor for "Implementation and Operation of National Electronic
Toll Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR
BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model
Ref: Your RFP on captioned work dated ---------------
This has reference to your above RFP.
Mr. /Miss/Mrs. is hereby authorized to attend the (Part
I/II/III Section-A / Part I/II/III Section -B / Part I/II/III Section -C) of the bid opening of the above
RFP on behalf of our organization.
The specimen signature is attested below:
Specimen Signature of Representative
Signature of Authorizing Authority
Name &Designation of Authorizing Authority
NOTE: This Authorization letter is to be carried in person and shall not be placed inside any of the bid covers.
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Annexure – 7
Track Record of Past Experience of “Implementation and Operation of National
Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND
/ OR BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model”
SUB: Selection of Vendor for “Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank
AND / OR BUSINESS ASSOCIATES for SALES& DISTRIBUTION on
OPEX model"
Ref: Your RFP on captioned work dated ----------------
Name of the Bidder -
SI.
No. Name of the Client/s
where subject services
has been conducted
Contact Person's
Name
Telephone No. Address
1
2.
3
4.
Enclosed Necessary Documentary proof
Date:
Signature with seal Name :
Designation:
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Annexure – 8
Non-Disclosure /Agreement format
(To be submitted on Rs.100/- stamp paper by the Successful Bidder)
This Non-Disclosure Agreement entered into between IDBI Bank Limited, a company within
the meaning of Section 2(20) of the Companies Act, 2013 (18 of 2013) and a banking
company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of
1949), with Corporate Identity No. L65190MH2004GOI148838 and having its registered
office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400005 (hereinafter called “the
The Bank/Bank” which expression shall unless it be repugnant to the subject, context or
meaning thereof be deemed to mean and include its successors and assigns) of the ONE
PART and ……………. (Name of Vendor) of …………………… (Please specify the
registered office of the Vendor) (Hereinafter called “the Vendor/Contractor” which expression
shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean
and include its successors and permitted assignees) of the OTHER PART;
WHEREAS, we, ,
having Registered Office at , hereinafter referred to as the
Bidder , are agreeable to provide National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR BUSINESS ASSOCIATES for SALES&
DISTRIBUTION OF FASTAGS ON OPEX Model services to IDBI Bank, having its office at
Cuffe Parade Colaba Mumbai 400005 hereinafter referred to as the BANK and,
WHEREAS, the Bidder understands that the information regarding the Bank shared by the BANK
in their Request for Proposal is confidential and/or proprietary to the BANK, and
WHEREAS, the Bidder understands that in the course of submission of the offer for “Selection of
vendor for Implementation and Operation of National Electronic Toll Collection (NETC)
Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR BUSINESS ASSOCIATES
for SALES& DISTRIBUTION on OPEX model” and/or in the aftermath thereof, it may be
necessary that the Bidder may perform certain jobs/duties on the Banks properties and/or have
access to certain plans, documents, approvals or information of the BANK;
NOW THEREFORE, in consideration of the foregoing, the vendor agrees to all of the
following conditions, for Bank, to grant the vendor specific access to Bank‟s
property/information and other data.
It is hereby agreed as under:
a) The parties agree that they shall hold in trust any Confidential Information received by
either party, under this Contract, and the strictest of confidence shall be maintained in respect
of such Confidential Information. The parties also agree and undertake to:
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(i) maintain and use the Confidential Information only for the purposes of this Contract and
only as permitted herein;
(ii) make copies as specifically authorized by the prior written consent of the other party
and with the same confidential or proprietary notices as may be printed or displayed on the
original;
(iii) restrict access and disclosure of confidential information to such of their employees,
agents, vendors, and contractors strictly on a “need to know” basis, to maintain
confidentiality of the Confidential Information disclosed to them in accordance with this
clause; and
(iv) treat Confidential Information as confidential for a period of five (5) years from the
date of receipt. In the event of earlier termination of this Contract, the Parties hereby agree
to maintain the confidentiality of the Confidential Information for a further period of [two
(2)] years from the date of such termination.
b) Confidential Information in oral form must be identified as confidential at the time of
disclosure and confirmed as such in writing within 30 days of such disclosure. Confidential
Information does not include information which:
(i) the recipient knew or had in its possession, prior to disclosure, without limitation on
its confidentiality;
(ii) is independently developed by the recipient without breach of this Contract;
(iii) is the public domain;
(iv) is received from a third party not subject to the obligation of confidentiality with
respect to such information;
(v) is released from confidentiality with the prior written consent of the other party.
The recipient shall have the burden of proving hereinabove are applicable to the
information in the possession of the recipient.
c) Notwithstanding the foregoing, the parties acknowledge that the nature of the Services to be
performed under this Contract may require the Bidder‟s personnel to be present on premises of
Bank or may require the Bidder‟s personnel to have access to computer networks and
databases of Bank while on or off premises of Bank. It is understood that it would be
impractical for Bank to monitor all information made available to the Bidder‟s personnel under
such circumstances and to provide notice to the Bidder‟s of the confidentiality of all such
information. Therefore, the Bidder agrees and undertakes that any technical or business or
other information of Bank that the Bidder‟s personnel, or agents acquire while on Bank
premises, or through access to Bank computer systems or databases while on or off Bank
premises, shall be deemed Confidential Information.
d) Confidential Information shall at all times remain the sole and exclusive property of the
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disclosing party. Upon termination of this Contract, confidential information shall be returned
to the disclosing party or destroyed, if incapable of return. The destruction shall be witnessed
and so recorded, in writing, by an authorized representative of each of the parties. Nothing
contained herein shall in any manner impair or affect rights of Bank in respect of the
Confidential Information.
e) In the event that any of the parties hereto becomes legally compelled to disclose any
Confidential Information, such party shall give sufficient notice to the other party to enable the
other party to prevent or minimize to the extent possible, such disclosure. Neither party shall
disclose to a third party any Confidential Information or the contents of this Contract without
the prior written consent of the other party. The obligations of this Clause shall be satisfied by
handling Confidential Information with the same degree of care, which the receiving party
applies to its own similar confidential information but in no event less than reasonable care.
The obligations of this clause shall survive the expiration, cancellation or termination of this
Contract.
The provisions herein above shall survive termination of the Contract.
Authorised Signatory
Name:
Designation:
Office Seal:
Place :
Date :
Accepted –
Bank
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Annexure-9
(This has to be submitted in the non-judicial Stamp Paper)
Pre Contract Integrity Pact
1. General
This pre-bid contract Agreement (herein after called the Integrity Pact) is made on- day of the month 20 , between, the IDBI Bank,
1.1, Company incorporated under the Companies Act, 1956 and a Banking Company within the
meaning of the Banking Regulation Act, 1949 having its Head office at IDBI Towers,
Cuffe Parade, Colaba, (hereinafter referred to as BUYER which expression shall include its
successors and assigns) acting through Shri Kapil Vashishat, General Manager, CMS &
GBG, HO, Mumbai representing IDBI Bank, of the BUYER, of the FIRST PART
And
M/s …………………… represented by Shri ………….. Chief Executive Officer/Authorised
Signatory ………………….. (hereinafter called the "BIDDER / SELLER /
CONTRACTOR / SERVICE PROVIDER ", which expression shall mean & include,
unless the context otherwise requires, his successors and permitted assigns), of the
SECOND PART
AND
1.2. WHEREAS the BUYER proposes to procure (Name of the Stores/Equipment/Item) /engage the services and the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER is
willing to offer/has offered the stores/services and
1.3. WHEREAS the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER is a
private company/ public company/Government undertaking/ partnership/ LLP/registered
export agency/service provider, duly constituted in accordance with the relevant law
governing its formation /incorporation /constitution and the BUYER is a body corporate
constituted under Banking Companies (Acquisition and transfer of undertakings), Act 1970.
1.4. WHERAS the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER has dearly
understood that the signing of this agreement is an essential pre-requisite for participation in
the bidding process in respect of Stores/Equipment/ltems/Services proposed to be procured
by the BUYER and also understood that this agreement would be effective from the stage of
invitation of bids till the complete execution of the agreement and beyond as provided in
clause 62 and the breach of this agreement detected or found at any stage of the
procurement process shall result into rejection of the bid and cancellation of contract
rendering BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER liable for
damages and replacement costs incurred by the BUYER.
NOW,THEREFORE, the BUYER and the BIDDER / SELLER / CONTRACTOR /
SERVICE PROVIDER agree to enter into this pre-contract integrity agreement, hereinafter
referred to as Integrity Pact, which shall form part and parcel of RFP as also the contract
agreement if contracted with BIDDER, in the event that the BIDDER turns out to be
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successful bidder, and it is intended through this agreement to avoid all forms of corruption
by following a system that is fair, transparent and free from any influence/prejudiced
dealings prior to, during and subsequent to the Contract to be entered into with a view to:-
1.1. Enabling the BUYER to obtain the desired Stores/Equipment/Work/Service/Materials at a
competitive price in conformity with the defined specifications by avoiding the high cost
and the distortionary impact of corruption on public procurement, and
2.2. Enabling BIDDER / SELLER/CONTRACTOR/SERVICE PROVIDER/SERVICE
PROVIDER to refrain from bribing or indulging in any corrupt practices in order to secure
the contract, by providing assurance to them that the BUYER shall not be influenced in any
way by the bribery or corrupt, practices emanating from or resorted to by their competitors
and that all procurements shall be free from any blemish or stain of corruption and the
BUYER stays committed to prevent corruption, in any form, by its officials by following
transparent procedures.
The parties hereto hereby agree to enter into this integrity Pact and agree as follows:
2. COMMITMENTS OF THE BUYER The BUYER commits itself to the following:-
2.1. The BUYER represents that all officials of the BUYER, connected whether directly or
indirectly with the procurement process are duty bound by rules and regulations governing
their service terms and conditions not to demand, take promise for or accept, directly or
through intermediaries, any bribe, consideration, gift, reward, favour or any material or
immaterial benefit or any other advantage from the BIDDER / SELLER / CONTRACTOR
/ SERVICE PROVIDER either for themselves or for any person, organization or third
party related to the contract in exchange for an advantage in the bidding process, bid
evaluation, contracting or implementation process related to the contract.
2.2. The BUYER will, during the pre-contract stage, treat all BIDDERS / SELLERS /
CONTRACTORS /SERVICE PROVIDERS alike, and will provide to all
BIDDERS/SELLERS/CONTRACTORS/SERVICE PROVIDERS the same information
and will not provide any such information to any particular BIDDER / SELLER /
CONTRACTOR / SERVICE PROVIDER which could afford an advantage to that
particular BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER in comparison
to the other BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDERS.
2.3. The BUYER shall report to the appropriate Government Regulators/Authorities any
attempted or completed breaches of the above commitments as well as any substantial
suspicion of such a breach, as and when the same is considered necessary to comply with
the law in force in this regard.
In case any such preceding misconduct on the part of such official(s) is reported by the
BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER to the BUYER with the
full and verifiable facts and the same is prima facie found to be correct by the BUYER,
necessary disciplinary proceedings, or any other action as deemed fit, including criminal
proceedings may be initiated by the BUYER and such a person shall he debarred from
further dealings related to the contract process. In such a case, while an enquiry is being
conducted by the BUYER, the proceedings under the contract would not be stalled.
3. COMMITMENTS OF BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDERS
The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER commits itself to take all
measures necessary to prevent corrupt practices, unfair means and illegal activities during any
stage of its bid or during any pre-contract or post-contract stage in order to secure the contract
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or in furtherance to secure it and in particular commit itself to the following:-
3.1. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER will not offer,
directly or through intermediaries, any bribe, gift, consideration, reward, favour, any
material or immaterial benefit or other advantage, commission, fees, brokerage or
inducement, to any official of the BUYER, connected directly or indirectly with the bidding
process, or to any person, organization or third party related to the contract in exchange for
any advantage in the bidding, evaluation, contracting and implementation of the contract.
3.2. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER further undertakes
that it. has not given, offered or promised to give, directly or indirectly any bribe, gift,
consideration, reward, favour, any material or immaterial benefit or other advantage,
commission, fees, brokerage, or inducement to any official of the BUYER or otherwise for
procuring the Contract or for forbearing to do or for having done any act in relation to the
obtaining or execution of the contract or any other contract with the BUYER or for showing
or forbearing to show favour or disfavour to any person in relation to the contract or any
other contract with the BUYER.
3.3. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER further confirms and
declares to the BUYER that the BIDDER / SELLER / CONTRACTOR / SERVICE
PROVIDER is the original Manufacturer/integrator/Authorized government sponsored
export entity of the stores/Authorised Service Provider having necessary authorizations,
intellectual property rights and approvals from the intellectual property right owners of
such materials/services and has not engaged any individual or firm or company whether
Indian or foreign to intercede, facilitate or in any way to recommend to the BUYER or any
of its functionaries, whether officially or unofficially to the award of the contract to the
BIDDER / SELLER /CONTRACTOR/SERVICE PROVIDER, nor has any amount been
paid, promised or intended to be paid to any such individual, firm or company in respect of
any such intercession, facilitation or recommendation.
3.4. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER, either while
presenting the bid or during pre-contract negotiations or before signing the contract, shall
disclose any payment he has made, is committed to or intends to make to officials of the
BUYER or their family members, agents, brokers or any other intermediaries in connection
with the contract and the details of services agreed upon for such payments.
3.5. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER will not collude with
other parties interested in the contract to impair the transparency, fairness and progress of
the bidding process, bid evaluation, contracting and implementation of the contract.
3.6. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER will not accept any
advantage in exchange for any corrupt practice, unfair means and illegal activities
emanating from other competitors or from anyone else.
3.7. The BIDDER/5ELLER/CONTRACTOR/SERVICE PROVIDER shall not use improperly,
for purpose of competition or personal gain, or pass on to others, any information provided
by the BUYER as part of the business relationship, regarding plans, technical proposal and
business details, including information contained in any electronic data carrier. The
BIDDER/SELLER/CONTRACTOR/SERVSCE PROVIDER also undertakes to exercise
due and adequate care lest any such information is divulged.
3.8. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER commits to refrain
from giving any complaint directly or through any other manner without supporting it with
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full and verifiable facts.
3.9. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER shall not instigate or
cause to instigate any third person to commit any of the acts mentioned above.
4. PREVIOUS TRANSGRESSION
4.1. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER declares that no
previous transgression occurred in the last three years immediately before signing of this
Integrity Pact with any other company in any country in respect of any corrupt, practices
envisaged hereunder or with any Public Sector Bank, Public Sector and
4.2. Enterprise/Undertaking in India or any Government Department, in India that, could justify
BIDDER'S exclusion from the tender process.
4.3. If the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER makes incorrect,
statement on this subject, BIDDER/SELLER/CONTRACTOR/SERVSCE PROVIDER can
be disqualified from the tender/bid process or the contract, if already awarded, can be
terminated for such reason.
5. EARNEST MONEY (SECURITY DEPOSIT)
1.1. Every BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER while submitting
commercial bid, shall deposit an amount as specified in RFP /Tender Documents as Earnest
Money/Security, Deposit, with the BUYER through any of the instruments as detailed in
the tender documents.
1.2. The Earnest Money/Security Deposit shalt be valid for a period ti(( the complete conclusion
of the contractual obligations or for such period as mentioned in RFP/Contract ,including
warranty period, whichever is later to the complete satisfaction of BUYER.
1.3. In the case of successful BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER, a
clause would also be incorporated in the Article pertaining to Performance Bond in the
Purchase Contract that the provisions of Sanctions for violation shall be applicable for
forfeiture of Performance Bond in case of a decision by the BUYER to forfeit the same
without assigning any reason for imposing sanction for violation of this Pact.
1.4. No interest shall be payable by the BUYER to the BIDDER / SELLER /
CONTRACTOR / SERVICE PROVIDER on Earnest Money/Security Deposit for the
period of its currency.
6. SANCTIONS FOR VIOLATIONS
6.1. Any breach of the provisions herein contained by the BIDDER/ SELLER
/CONTRACTOR/ SERVICE PROVIDER or any one employed by it or acting on its behalf
(whether with or without the knowledge of the BIDDER/ SELLER/ CONTRACTOR/
SERVICE PROVIDER shall entitle the BUYER to take all or any one of the following
actions, wherever required:-
i. To immediately call off the pre contract negotiations without assigning any reason or
giving any compensation to the BIDDER/ SELLER SERVICE
PROVIDER/CONTRACTOR. However, the proceedings with the other BIDDER /
SELLER / CONTRACTOR / SERVICE PROVIDER ⑸would continue.
ii. To forfeit fully or partially the Earnest Money Deposit (in pre-contract stage) and/or
Security Deposit/Performance Bond (after the contract is signed), as decided by the
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BUYER and the BUYER shall not be required to assign any reason therefor.
iii. To immediately cancel the contract, if already signed, without giving any
Compensation to the BIDDER /SELLER /CONTRACTOR /SERVICE PROVIDER.
iv. To recover all sums already paid by the BUYER, and in case of the Indian
BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER with interest thereon
at 2% higher than the prevailing Prime Lending Rate of
(Name of the Bank/Financial Institution) while in case of a BIDDER / SELLER /
CONTRACTOR / SERVICE PROVIDER from a country other than India with
Interest thereon at 2% higher than the LIBOR. If any outstanding payment is due to the
BIDDER/SELLER /CONTRACTOR from the BUYER in connection with any other
contract such outstanding payment could also be utilized to recover the aforesaid sum
and interest. The BUYER shall also be entitled to recover the replacement costs from
BIDDER/ SELLER/ CONTRACTOR/ SERVJCE PROVIDER. v. To encash the advance bank guarantee and performance bond/warranty bond, if
furnished by the BIDDER/ SELLER/ CONTRACTOR/ SERVICE PROVIDER, in
order to recover the payments, already made by the BUYER, along with interest.
vi. To cancel all or any other contracts with the BIDDER / SELLER/ CONTRACTOR/
SERVICE PROVIDER and the BIDDER/ SELLER / CONTRACTOR/ SERVICE
PROVIDER shall be liable to pay compensation for any loss or damage to the
BUYER resulting from such cancellation/ rescission and the BUYER shall be entitled
to deduct the amount so payable from the money(s) due to the BIDDER/ SELLER/
CONTRACTOR/ SERVICE PROVIDER. vii. To debar the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER from
participating in future bidding processes of the BUYER for a minimum period of five
years, which may be further extended at the discretion of the BUYER.
viii. To recover all sums paid in violation of this Pact by BIDDER/ SELLER/
CONTRACTOR/ SERVICE PROVIDER(s) to any middlemen or agent or broker with
a view to securing the contract.
ix. In cases where irrevocable Letters of Credit have been received in respect of
Any contract signed by the BUYER with the BIDDER/ SELLER/ CONTRACTOR/
SERVICE PROVIDER, the same shall not be opened.
x. Forfeiture of The Performance Bond in case of a decision by the BUYER to forfeit the
same without assigning any reason for imposing sanction for violation of this Pact.
xi. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER shall not lend to
or borrow any money from or enter into any monetary dealings or transactions,
directly or indirectly, with any employee of the BUYER, and if he does so, the
BUYER shall be entitled forthwith to rescind the contract and all other contracts with
the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER . The
BIDDER/SELLER/ CONTRACTOR shall be liable to pay compensation for any loss
or damage to the BUYER resulting from such rescission and the BUYER shall be
entitled to deduct the amount so payable from the money(s) due to the BIDDER /
SELLER / CONTRACTOR / SERVICE PROVIDER.
6.2. The BUYER will be entitled to take all or any of the actions mentioned at para 7.1 (i) to
(xi) of this Pact, also in the event of commission by the BIDDER/ SELLER/
CONTRACTOR/ SERVICE PROVIDER or anyone employed by it or acting on its behalf
(whether with or without the knowledge of the BIDDER), of an offence as defined In
Chapter IX of the Indian Penal code, 1860 or Prevention of Corruption Act, 1988 or any
other statute enacted for prevention of corruption.
6.3. The decision of the BUYER to the effect that a breach of the provisions of this pact has
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been committed by the BIDDER/SELLER/ CONTRACTOR shall be final and conclusive
on the BIDDER/ SELLER / CONTRACTOR; However, the BIDDER/ SELLER/
CONTRACTOR/ SERVICE PROVIDER can approach the independent. External
Monitor(s) appointed for the purposes of this Pact.
7. FALL CLAUSE
The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER undertakes that it has not supplied/is not supplying similar product/systems or subsystems/services at a price lower than
that offered in the present bid to any other Bank or PSU or Government Department or to any
other organization/entity whether or not constituted under any law and if it is found at any stage
that similar product/systems or sub systems/services was supplied by the
BIDDER/SELLER/CONTRACTOR/5ERVICE PROVIDER to any other Bank or PSU or
Government Department or to any other organization /entity whether or not constituted under
any law, at a lower price, then that very price, with due allowance for elapsed time, will be
applicable to the present case and the difference in the cost would be refunded by the BIDDER /
SELLER / CONTRACTOR / SERVICE PROVIDER to the BUYER, if the contract has already been concluded.
8. INDEPENDENT EXTERNAL MONITORS
8.1. The BUYER has appointed two Independent External Monitors (hereinafter referred to as
Monitors) for this Pact in accordance with the recommendations and guidelines issued by
Central Vigilance Commission.
8.2. The task of the Monitors shall be to review independently and objectively, whether and to
what extent the parties comply with the obligations under this Pact.
8.3. The Monitors shall not be subject to instructions by the representatives of the parties and
perform their functions neutrally and independently.
8.4. Both the parties accept that the Monitors have the right to access all the documents relating
to the project/procurement, including minutes of meetings. The Monitors shall on receipt of
any complaint arising out of tendering process jointly examine such complaint, look into
the records while conducting the investigation and submit their joint recommendations and
views to the Management and Chief Executive of the BUYER. The MONITORS may also
send their report directly to the CVO and the commission, in case of suspicion of serious
irregularities.
8.5. As soon as any event or incident of violation of this Pact is noticed by Monitors, or
Monitors have reason to believe, a violation of this Pact, they will so inform the
Management of the BUYER.
8.6. The BIDDER(s) accepts that the Monitors have the right to access without restriction to all
Project /Procurement documentation of the BUYER including that provided by the
BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER. The BIDDER /
SELLER / CONTRACTOR/SERVICE PROVIDER will also grant the Monitors, upon
their request and demonstration of a valid interest, unrestricted and unconditional access to
his documentation pertaining to the project for which the RFP/ Tender is being /has been
submitted by BIDDER/ SELLER/ CONTRACTOR/ SERVICE PROVIDER. The same is
applicable to Subcontractors. The Monitors shall be under contractual obligation to treat the
information and documents of the BIDDER/Subcontractors() with confidentiality.
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8.7. The BUYER will provide to the Monitors sufficient, information about all meetings among
the parties related to the Project provided such meetings could have an Impact on the
contractual relations between the parties. The parties may offer to the Monitors the option
to participate in such meetings.
8.8. The Monitors will submit a written report to the BUYER at the earliest from the Date of
reference or intimation to him by the BUYER / BIDDER/ SELLER/ CONTRACTOR /
SERVICE PROVIDER and submit proposals for correcting problematic situations.
9. FACILITATION OF INVESTIGATION
In case of any allegation of violation of any provisions of this Pact or payment of commission,
the BUYER or its agencies shall be entitled to examine all the documents including the Books
of Accounts of the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER and the
BIDDER/ SELLER/ CONTRACTOR/ SERVICE PROVIDER shall provide necessary
information of the relevant documents and shall extend all possible help for the purpose of such
examination,
10. LAW AND PLACE OF JURISDICTION
This Pact is subject to Indian Law and the place of jurisdiction is Mumbai
11. OTHER LEGAL ACTIONS
The actions stipulated in this integrity pact are without prejudice to any other legal action that
may follow in accordance with the provisions of any other law in force relating to any civil or
criminal proceeding.
12. VALIDITY
12.1. The validity of this Integrity Pact shall be from the date of its signing and extend up to 5
years or such longer period as mentioned in RFP/Contract or the complete execution of the
contract to the satisfaction of the BUYER whichever is later. In case BIDDER/ SELLER/
CONTRACTOR/ SERVICE PROVIDER is unsuccessful, this Integrity Pact shall expire after six months from the date of the signing of the contract.
12.2. If one or several provisions of this pact turn out to be invalid, the remainder of this pact
shall remain valid. In such case, the parties will strive to come to an agreement to their
original intentions.
13. The parties hereby sign this integrity pact at …………………… on ……………….
BUYER BIDDER
Name of the officer ……… CEO/Authorised Signatory
Designation
Name of Wing
IDBI BANK
Seal
Witness:
1) 2)
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ANNEXURE-10(i)
Scope of Work (Solution for Issuer Bank)
Bank intends to engage the vendor who have the necessary experience, capability, expertise to
provide the bank NETC Solution for Issuer Bank including Supply, Personalization and Support of
RFID FASTags of approved quality, management of NETC Issuing module under OPEX model
which will include providing Issuing Host solution, infrastructure, Operations including
settlement, reconciliation, dispute management and 24*7 helpdesk service adhering to Bank's
requirement outlined in this RFP.
1. The selected vendor is required to perform below mentioned activities:
1.1. Supply the FASTags as per the technical specifications prescribed/ approved by NPCI /
IHMCL / NHAI.
1.2. Personalization of FASTags as per Bank‟s branding guidelines and writing data provided
by Bank.
2. NETC Issuing solution should integrate with various channels of the Bank such as CBS,
Business Correspondents (BCs),Internet Banking, UPI , Mobile Banking, ATMs, Cash
Recyclers, KIOSKs and other channels as required in future.
3. Delivery of FASTags to the specified locations
4. The requirement of number of FASTags may increase/decrease based on the demand from the
branches or deployment of additional point of sales for FASTag issuance.
5. Bank will use the FASTag rates provided by the successful bidder in response of RFP to place
order for any future/additional requirement of the FASTag for the period of 5 years from the
date of agreement.
6. The Bank will also have an option to renegotiate the rate with the vendor from time to time
depending on the prevailing market rates.
7. If Bank feels that quality of the FASTag is degraded then Bank can ask for comparison with
the sample of the FASTags supplied by the vendor to check any variance between the FASTag
supplied and the specification approved. Vendor is required to bear the cost of such
certification.
8. If NPCI changes the specification of FASTags during the contract period, the changes in the
specifications have to be made by the Successful Bidder at no cost to the Bank.
9. The NETC Issuing Host Solution is broadly aimed to provide end to end management of
FASTags Issuing module management system for NETC under OPEX model inclusive but not
limited to the following functions:
1 Issuance portal of RFID FASTags 2 User portal 3 Operations including dispute
management 4 Help Desk Portal 5 Account Management 6 FASTag Mobile App 7 Inventory Management 8 System Administration
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9 Finance Management and Reporting 10 Reconciliation 11 Transaction Processing
12
MIS
13 Dispute Management
17 24*7 Helpdesk
10. It also covers inventory management of RFID FASTags/top up facilities/customer service
channels, including reconciliation and account management.
11. The platform should have the capability to manage Customer Services and Integration of
various core & allied systems of the bank in NETC management, NPCI Switch, NPCI as a
settlement agent. The Solution should enable the Bank to provide a consistently controlled and
seamless channel experience to the customer.
12. Key Capabilities required for end to end NETC Issuing module management system which are
furnished in the following parts -
12.1. NETC Issuing System
12.2. Authorization Host for FASTag Transactions
12.3. Regular Operations including Reconciliation; Violation and Dispute Management
13. NETC Issuing System : Issuer system should provide but not limited to following
functionalities/features:
13.1. Maintain inventory of FASTags
13.2. Issuance of FASTags through point of sale locations
13.3. Maintain customer accounts
13.4. Handle FASTag account recharges and any other channel as may be specified by Bank
13.5. Maintain Black list and white list of FASTags
13.6. Maintain pool account of customer balances and deposits
13.7. Send black list and white list to NPCI
13.8. Receive ETC transactions from NPCI and post to customer account
13.9. Reconcile the ETC transactions with NPCI
13.10. Issue Plaza Level Pass (discounts) to the Customers.
13.11. Receive disputes from Customers and send the disputes to NPCI
13.12. Receive Adjustment details for resolved disputed transactions from NPCI and give
corresponding adjustment to the customer account
13.13. Receive settlement details recommended by NPCI and physically settle to
Acquirers. Send settled details to NPCI.
13.14. Maintain User self-service portal and Mobile App and Point of Sale system
13.15. Maintain Back-Office system which supports Customer service, Finance
Management, Inventory Management and Help desk system
14. User self-service portal - This portal should comprise (but not limited to) of following
functions/features –
14.1. Tag recharge/top-up facility through debit/credit card. Internet-banking, UPI and any
other channel which may be decided by Bank in due course of time. This means
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integration with Bank‟s various channels is required.
14.2. User should be able to check all FASTag related information.
14.3. User should be able to generate statement depending upon duration provided by him/her.
14.4. User should be able to view transaction history.
14.5. User should be able to view details of a particular transaction.
14.6. User should be able to block the FasTag.
14.7. User should be able to update profile related information like mobile number, email id.
14.8. User should be able to raise dispute for a transaction.
15. Point of Sale Management system - This should provide (but not limited to) following
functionalities/features -
15.1. Portal for Point of Sales
15.2. Issuing FASTags by accepting cash, debit/credit card, wallet
15.3. Recharge FASTags by accepting cash, debit/credit card, wallet
15.4. Send black list/white list FASTags to NPCI
15.5. Maintain inventory per “point of sale” basis
16. Tag Inventory Management system - This should provide complete inventory management for
RFID FASTags.
17. Customer Service Center application - Vendor is required to handle all customer complaints
and resolve various issues.
18. Dispute resolution (including image review)
19. Integration with Bank‟s PG, Internet-banking system, UPI etc. for making payment for
FASTag recharge.
20. MIS reports.
21. Compliance/ up gradation as per the releases by NPCI, IHMCL/NHAI.
22. Currently the NETC Solution is provided only by NPCI. If the same facility is to be integrated
with other Payment Network(s) in future, Successful Bidder has to integrate the same with
other Payment Network(s) with No additional cost to the bank in the same rate.
23. Authorization Host for FASTag Transactions
23.1. As this RFP is for OPEX model, the selected vendor is required to provide complete host
environment and infrastructure. 24x7 Support for hosting, IT &System operations are
included.
23.2. The infrastructure should be scalable so that as per requirement transaction volumes can
be handled.
23.3. Provisioning of requisite hardware, setup and installation
23.4. Provisioning of requisite software licenses, Business application license and other
required monitoring software, tools for IT setup at the site for day to day operations. -
23.5. Installation and configuration of operating systems, storage solution and replication
mechanism for all in-scope business application systems.
23.6. Assisting in installation and configuration of in-scope databases and business applications
23.7. Installation and configuration of any other specialized applications/software solution/
hardware solution required for the setup.
23.8. Facility of Disaster Recovery site should be available.
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24. System Operations including Violation and Dispute Management
24.1. Clearing &settlement of NETC transactions for NETC program
24.2. Dispute Resolution.
24.3. To facilitate Web &file based dispute processing
24.4. Raising a dispute
24.5. Accepting or rejecting dispute
24.6. Tracking/follow-ups of disputes raised/received with concerned.
24.7. Settlement of disputed transactions
24.8. Escalations for disputed transactions.
24.9. MIS reports.
24.10. Timelines to Raise/Settlement of dispute will be as per guidelines for NPCI &with
mutual consideration
24.11. Disputes can be raised for Chargeback cases (From Issuer end).
24.12. For Credit/Debit adjustment (From Acquirer end)
25. Customer Services and Helpdesk
25.1. IDBI Bank will have its own Helpdesk.
25.2. IDBI Bank NETC FASTag Helpdesk to be an Inbound Process; initially but may need
outbound services in the future and the same may be enabled with mutual consideration
25.3. The Solution provider to provide
25.3.1. Helpdesk for Bank Admin Users
25.3.2. Training Material, FAQs, User Manual and other Reading Material for Bank's Call
Centre Agents
25.3.3. Initial and time to time training to Bank's Agents as per frequency set by the bank
Functional Requirements
Key Capabilities required to be fulfilled by the selected bidder's application software for Issuance
part on behalf of bank and support to be provided during the contract period/ATS/AMC is as under
1. The selected bidder must provide the solution for the registration of RFfDFASTags with
Centralized NETC System operated by NPCI.
2. The solution should be capable so that, the issuance of the FASTags is made ubiquitous -
anywhere, anytime, with image capturing of the vehicles through the mobile devices.
3. The solution should be capable of capturing the details of Distribution of RFID FASTags to
the proposed commercial, private vehicle users, verification of requisite documents i.e.,
KYC of the customer, vehicle details etc.
4. The Solution should provide facilities for recharge/ topping up of FASTag accounts of the
vehicle User at customer touch points. Creating and providing an efficient issuing/top up
infrastructure for FASTags viz. UPI, Cash, bank Account, Credit card, debit card, internet
banking, and mobile banking of the Bank.
5. The solution should maintain and satisfying all the compliances of the vehicle and its owner
details, register the user and submit all the data on the central NETC portal operated by
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NPCI and issuer framework solution hosted by the bank.
6. Create and provide a system to back upall the information i.e. vehicle details including its
category as per Toll Gazette of Government, of India, Customer details, etc.
7. All FASTags shall be stored along with vehicle class in the centralized business rule engine
for computation.
8. Updating the customer pass and toll exemption details in the customer profile and central
NETC portal as per the respective toll plaza guidelines.
9. Blacklist, grey-list and hotlist Management in case the money in the FASTag account goes
below the minimum prescribed level. FASTag account to be recharged automatically by
debiting linked Bank account (Optional or as decided by Bank), once money in the FASTag
account falls below minimum prescribed level.
10. The solution should provide automated reconciliation solution for day to day reconciliation
activities.
11. Help Desk (Setting of Centralized Call Centre).
12. Mobile and Web portal for managing the following:
a. To manage issuance of FASTags from locations /designated bank branches or by
customer.
b. To develop a seat service portal for management of account details for bulk customer
uploads.
c. To develop issuance client for bank branches integrating to e-portal &through middle
man validating an existing Bank customer. This is done to avoid KYC process of
customer again.
d. To develop/integrating KYC of new customers which are not bank customers, with the
existing e-KYC services of the Bank.
e. To reconcile the account on daily basis-twice a day.
f. Should provide an approval module to ensure all valid transactions before pasting in the
bank server.
g. To host issuer framework/solution in the bidder „s premises.
h. Bank may decide to host e-Portal in its own premises or outsource to the successful
vendor; which will be discussed &addressed separately after award of contract.
i. The bank will not provide the hardware, operating systems, database including other
necessary systems for hosting the solution. However, if required / necessary from
regulatory prospective, Bank will provide the infrastructure to host such system in its
premises.
13. The solution should have host issuer framework in secured infrastructure as per the standard
set by the NPCI &other regulatory bodies in time to time.
14. The solution should host the middleman to act as interface between bank's core banking &
issuer framework.
15. The Solution should register the FASTag holder onto the NETC Mapper.
16. The Solution should process online transactions request received from NETC System.
17. The solution should generate the reconciliation for the acquirer for payment transactions as
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per the prescribed process of NPCI/NETC System.
18. The solution should securely transmit to any other parties through the necessary
cryptographic keys needed for the correct operation of the system.
19. The solution should assist the disputes raised by FASTag holder.
20. The Solution should perform fraud monitoring by verification of the transaction data.
21. The solution should be capable to provide support to FASTag Holders.
22. The solution should do daily reporting on issuance, transfer and topping-up etc.
23. The selected Bidder shall provide New patches; Version releases/up-gradations will be
released at periodical intervals. New Version will be provided in case of existing Software
is declared as End of Support / End of Sale / not able to comply with the Regulatory
guidelines, Bug fixing, etc during the contract period at no extra cost.
24. Closure of all VAPT / IS AUDIT observation within time frame stipulated by Bank without
any additional cost to the Bank.
25. If required on site support to be provided by the bidder.
26. The solution and software should fully comply with all the existing or future time t.o time
guidelines, requirements notified by NPCS/NETC System during the contract, period.
27. The Vendor should co-operate with Bank for all the required migration in case Bank
decides to move to own Infrastructure.
Maintaining Exception List
The selected bidder should update various exception lists on NETC Mapper of NPCI. The
exception list will consist of:-
a. Blacklist: A blacklist is a list of FASTag ID which will not be accepted at toll plaza. The
government authorities can request the selected bidder to add/remove the FASTag ID in the
blacklist.
b. Low Balance List/Grey list: If the balance in the customer „s account linked to the FASTag
comes below a threshold limit, that FASTag ID will be added to this list and the
notification is sent to the customer for low balance. This list will be provided by the
selected bidder.
c. Exempted Vehicle Class List: Unless otherwise stipulated, no toll fare will be charged for
the vehicles that come under this category as defined by the respective authorities from
time to time.
Customer Touch Points
To sell FASTags, Bank needs to create customer touch points through which these FASTags can
be sold. The bank may appoint a Direct Selling Agent (DSA), Banking Correspondent. (BC) or
may use existing Branch network to sell these FASTags. In either of these cases, the entity needs
to be on-boarded through the mobile or the web Portal.
Clearing &Settlement
AU NETC transactions are Single Message System (SMS) in nature i.e. there is no need to send
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any clearing files to NPCI. The amount for transactions authorized at NPCI system will
automatically be debited from Bank‟s settlement account as per IMPS cycle. NPCI will share the
files with Bank after each cycle which will be used by Bank for reconciliation purpose.
Dispute Management
Dispute Management ft. Chargeback mechanism will be as per rules which have been laid out in
NPCI Procedural Guidelines for NETC. Settlement, of disputed transactions is to be carried out
without undue delay and timely manner.
Issuance
1. Retail
2. Corporate
3. Recharge
4. Account operations
5. Service Request Management.
A-Retail User Issuance:-
A new customer on boarding shall be done by using Issuance functionality. On boarding of a
customer is a multi-step activity. Selected bidder's application provides an easy to use solution for
on boarding process though mobile and web portals. Application will require user, vehicle, and
bank account details as well as supporting documents for on boarding.
B-Corporate User Issuance:-
Fleet Management:: System should have an efficient and easy to use fleet management module as
should have the following as part of the solution offering.
Fleet On boarding: Fleet On boarding is multi-step operation and the system has tabular view for
ease of access to the user. The following details are captured while on boarding of fleet customer:
1. Group Master
2. Company Master
3. Division Master (Optional)
4. Document
5. Wallet Verification
C-Wallet of corporate: Fleet to be automatically created when above steps are successfully
completed.
D-Authorization: Authorization/rejection of uploaded data can be done by using this functionality.
E-Assignment: When the uploaded details are authorized, same can be assigned to Branch for
Issuance and activation of FASTag.
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F-Key elements in solution:
1. Top ups and recharges of FASTags through different channels
2. Customization of mobile and web portals as per the bank‟s requirement
3. Discount mechanism at local and product level
4. Customer account management
5. inventory tracking
6. Date, time, toll plaza wise, customer wise, history view of previous FASTag issuances
7. Exception list Management
8. Integration with existing Bank ‟s products - CBS/Debit Card/M-banking/E-Banking/E-
Wallet/Account - NETC system / UPI.
9. Bidder to provide alt the reports accessible, including customized reports as and when
demanded by Bank in Soft copy without extra charges to the Bank.
10. The solution should have Road User Portal
a. Automated User account registration
b. Authorization using OTP or manual authorization
c. Notifications to road user at each event
d. Support Payment gateway for Top-Up
Operations support at Road User Interface
1. Account Registration
2. View Passage History
3. View Payment History
4. View Account Details
5. Top-up Notifications
6. Service Request Management
Dashboards
Following is the list of dashboards to be provided by the service provider:
a. Customer Touch Point Activity: Activities performed by branch User like Issuance,
Recharge, Closure and other related activities.
b. Payment History: Payment history shows old transaction details and enables t.o reprint the
receipt on demand.
c. And other such dashboards as decided by the Bank.
Passage History
Toll Transaction details of the account/Wallet are shown on this page. Following transaction
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related information should be shown in passage History
a. Transaction Date Time
b. Transaction Upload Date Time
c. Reconciliation Status
d. Amount
e. Vehicle Details
f. Toll Plaza and Project Details
g. Transaction Status - Discrepancy or Normal Transaction
Rejection History:
Status of alt rejected transactions should be shown as part of the violation history form.
Application should be capable in retrieving present and historical details of the transactions.
Chargeback Processing:
Chargeback are used for Dispute Management. The user can raise a query regarding inappropriate
balance deduction for transactions. So, the transaction gets re-audited and appropriate balance
resulting after re-audit is either credited or debited to the user wallet. This will flow into with the
bank's existing dispute management module.
Payment History
1. Configurable (Parameterized) discount management system
2. Product can be configured in 2 modes
a. Product Base Discounts
b. Local Discounts
3. Supports automatic calculation of discount, as per configuration
4. Discount application and expiry can be configured for product and Local based types.
5. Any other discount prescribed by the Bank from time to time.
A-Local Discount:
1) Supports creation of configurable (parameterized) Discount Rules.
2) Can be applied to specific concessionaire or group of concessionaires
3) Should be supporting the following types of Discounts configuration.
4) Amount Based Discount
5) Percentage Based Discount
6) Time Based discounts
The Application software of the selected bidder should be capable of handling the various toll
plaza pass schemes as defined by NPCI/toll plaza owner/Bank time to time.
a. Stepwise and easy issuance process
b. Should support partial issuance facility. Same issuance process can be completed in next
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session.
c. Availability of Notification at each step of issuance
d. Support of Authorization by OTP and Manual Process Support Document upload and
verification or e-KYC integration
e. Support Local Pass Issuance or e-KYC integration
f. Automated Statements and Mailing facility
g. Support issuance for following types of customers
1. Retail
2. Corporate
h. Steps of Issuance
1. Wallet Creation / Integration with IDBI Bank‟s Wallet
2. Vehicle Addition/Data Upload
3. FASTag Issuance
4. FASTag Allocation
5. FASTag Activation
Corporate Issuance
1. Bulk Issuance Mode should be supported.
2. The Issuance template may be configured to the format supported by corporate
customer.
3. History of each step and details.
4. Customizable Assignment for Actual FASTag Issuance-
Tag Operations
Following FASTag operations shall be performed using this functionality:
1. Issuance
2. FASTag Activation
3. FASTag Duplication / validation
4. FASTag creation &personalization
5. Integration with FASTag printing vendor
6. FASTag categorization &limit management.
7. Re-Issuance
8. FASTag/Wallet Closure
9. Suspension
10. Partial Suspension
11. Permanent Suspension
12. Re-activation
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All Other mandatory &necessary guidelines issued from time to time.
Account Management
i. Configurable Account Structure
ii. Support multiple accounts creation for one customer
iii. Support multiple vehicles in single accounts
iv. Top-Up and blacklisting is applicable to account.
v. Retail and Corporate Accounts can have different products configuration
vi. Support Service Request operations for each account
vii. Different types of Local Passes can be issued to vehicles under same account.
viii. Reprint of receipts of all operations on customer demand.
Notifications
1. Notification system should be easy to configure
2. Supports notifications for all major events
3. Notification can be configured in following types
a. SMS
b. E-Mail
c. SMS and E-Mail
Top up and payments Supported Payment Modes required:
1. Cash
2. NEFT, RTGS
3. SMS based Payments
4. IMPS, UPI
5. Internet Banking, Mobile Banking
6. Credit Card, Debit Card
7. Payment Gateway
8. Wallet - Wallet
9. Wallet - Bank Account
10. Bank Account - Wallet
11. Any other mode as decided by the Bank/NPCI time to time.
Top up payment is supported in various payment modes.
Support for integration with any 3rd party payment system.
Supports integration with any accounting system.
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MIS Report Generation requirement
1. MIS should support extensive and detailed reporting.
2. Any Reports as when required by RBIO/ NPCI/ Ministry of Finance/ any Regulator/ etc
needs to be provided with no additional cost to the Bank.
3. AU types of reports should be configured and generated easily, as per the needs of the
Bank.
4. Supports BI Charts for ease of understanding.
The reports may be categorized in following types:
1. Operational Reports
2. Traffic Reports
3. Statistical Reports
4. History Reports
5. BI Charts
6. any other report, required by the Bank
Performance and Scalability Requirements
Application should be highly scalable and capable of handling very high volume plazas
transactions.
1. Solution should be capable to handle 150 transactions per second (TPS) initially, and
need to be scalable as per the requirements of the Bank.
2. Proven design/architecture that should be based on high volume transaction processing
and 24x7 availability with 99.99% precision.
Hosting
The whole solution should be hosted with proper high availability and 100% DR replica.
1. The Successful bidder should get his Application Architecture, Hardware Sizing,
Storage details, Estimation methodology, high Availability methodology approved by Bank
prior to implementation.
2. Wherever required, Bidder will manage well-sized connectivity with Bank / NPCI /
Tag Manufacturer or any other required party at his own cost.
3. Bidder will provide the UAT setup to Bank, if needed.
4. The DR setup will be the same as the DC set without any reduction in sizing or
deviation.
Direct Selling Agent (DSA) / Channel Partner for Sales & Distribution of Tags
1. Bank may appoint DSAs to set up, solution for Customer Touch Points at various locations
such as Toll plazas, Fuel stations, State entry check posts, Automobile shops, Roadside
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amenities, etc.
2. The cost of setting up of DSAs will be borne by the Bank.
3. Necessary Application/ Solution should be provided by the Selected Bidder at their cost.
Regulatory/Compliance Requirements
Service provider needs to adhere to the compliance requirement and maintain the integrity of
NETC payment system. The compliances, not limited to following, are brand compliance,
certification compliance, Toll Plaza System management, third party compliance, vendor
compliance etc. Service provider also needs to adhere with compliance guidelines issued by NPCI
from time to time.
1. Service Provider will be responsible for ensuring compliance with any privacy related
regulations of the government which includes sharing of ETC transactions information with
any third party.
2. The Service Provider shall honour all the NETC transactions which are received from ETC
System within:
a. Fifteen minutes for online transaction processing
b. Eight hours for debit adjustments raised by acquirer
3. The Service Provider should send the transaction alert (SMS and E-Mail) to the FASTag
holder post transaction processing. It should contain details of; Toll Plaza, Toll Fare
Amount and Date Et Time, Balance left in the FASTag etc.
* The above requirements may undergo change as per the NPCI/NHAI/Bank norms. The
Successful Bidder has to implement the changes without any additional cost to the Bank.
Date: Signature with seal:
Name
Designation
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ANNEXURE-10 (ii)
Scope of Work (Solution for Acquirer Bank)
This RFP has been published to invite and engage capable vendors to implement an operational
and technical solution serving the stated requirements as mentioned in the Scope of Work. The
proposed NETC Management solution as acquirer should integrate with various stake holders viz,
Toll operator / Concessionaire, National Payment Corporation of India (NPCI) for smooth
operationalization. The platform should have the capability to manage services, user experiences
and integration of various core & allied systems of Acquiring in NETC management, NPCI as a
settlement agent, and Bank to be able to provide a consistent controlled and seamless service to the
Toll operator / Concessionaire as well as to RFID tag holders.
1.1. Business Functionalities:
1.1.1. The selected vendor is required to integrate their systems with toll plaza operators
for the purpose of acquiring transactions happening on the NETC lanes. They
would also integrate their system with NPCIs NETC system [NETC Switch and
NETC Mapper] to facilitate the toll fare calculation as well as transaction
processing.
1.1.2. This solution should cover the following components of the entire transaction life
cycle for NETC transactions initiated at the Toll Plaza Server and should send to
the Acquiring Host, which then gets processed through the NETC System.
1.1.3. The selected vendor should undertake the following roles and responsibilities.
1.1.3.1. To integrate with Toll Plaza System and NETC System.
1.1.3.2. To coordinate with toll plaza operators and to deploy the acquiring host, that
includes installation and management of NPCI and/or issuer bank public
keys, adequately protected for integrity. The proposed vendor will provide
necessary infrastructure / processes which are required for successful
implementation. The host should support both online and offline means of
communication with toll plaza operators (preferably online).
1.1.3.3. The vendor should have system having feasibility to support primary and
secondary systems to ensure connectivity with multiple endpoints.
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1.1.3.4. Should be capable of processing payment transactions to make payment to
toll plaza operators for the processed transactions as per NPCI guidelines.
1.1.3.5. Should be capable to transmit the completed transaction records to the
issuer in order to obtain the settlement with in TAT.
1.1.3.6. Should be capable to send all the transactions which are executed at the lane
controller to NETC system i.e. successful, fail, decline NETC
1.1.3.7. Should be capable to keep the image files provided by the toll plaza operators
[i.e. AVC profile, Vehicle Image NETC] for a MINIMUM period of one year.
1.1.3.8. Should manage the business rules relating to toll fare calculation and share the
of exception list, Local exemption list (discount file list) with toll plazas.
1.1.3.9. Should share vehicle class discrepancy (i.e. mismatch between AVC and
mapper vehicle class) and exempted vehicle transaction details with toll plaza.
1.1.3.10. The vendor needs to assist the disputes raised by Issuers or toll plaza
operators. The vendor is responsible for the resolution of disputes as per the
applicable TAT.
1.1.3.11. Should provide support helpdesk to Toll plaza operator by means of toll free
numbers.
1.2. Integration with Toll Plaza System
1.2.1. The toll plaza server will process the transactions in the specified format and send it
to the acquiring host system for toll fare calculation and transaction processing.
The communication between toll plaza server and the acquirer host can be either
online or offline (preferably online) depending on the network connectivity
available at the toll plaza. The processing mostly covering interoperability needs to
be carried out depending on availability of connectivity. The specifications and
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processes defined by NPCI / NHAI / MoRTH / IHMCL / any other state authority and
other statutory authority should be adhered to.
1.3. Integration with NETC System
1.3.1. The selected vendor will integrate their host system with the NETC system (NETC
Switch and NETC Mapper) hosted by NPCI. The vendor has to ensure the transaction
data is in the specified format as defined by the NETC System interface
specifications.
1.3.2. The acquiring host system should contain the business rules for toll fare calculation.
On receiving the transaction information from the toll plaza server the acquirer host
will check the tag status from the NETC Mapper, calculate the toll fare based on
vehicle class received from NETC mapper and present the transaction messages to
NETC switch for further processing.
1.3.3. The specifications and processes defined by NPCI / NHAI / MoRTH /IHMCL any
other state authority and other statutory authority should be adhered to.
1.4. Online Transaction Processing
1.4.1. The System should support both online and offline means of communication with toll
plaza operator for Transaction Processing. It should send all transactions which are
executed at the lane controller to NETC system i.e. successful, fail, decline etc. Keep
the image files provided by the toll plaza operators [i.e. AVC profile, Vehicle Image
etc.] for a period of one year.
1.4.2. The vendor should manage the business rules relating to toll fare calculation - Check
tag status from Mapper. Acquirer host fetches vehicle class, vehicle registration
number, tag status & issuer bank ID. The acquiring host system has to be configured
with the applicable toll fare calculation business rules for the acquired toll plaza.
The business rules might consists of:-
1.4.2.1. Standard fare rules – This includes the rules for calculating toll fare as per the
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standard fare defined for the vehicle class.
1.4.2.2. Exemption rules – This includes different types of concessions which will
be regulated by one or more exemptions applicable for the toll plaza like-
Local resident exemption, applicable discounts or concessions on purchase
of monthly pass,. Distance based toll fare discount or concessions etc.
1.4.3. The standard and exemption rules are defined by the toll plaza operator (as per the
norms stated by concerned authorities). The acquiring host should support all such
business rules defined by the toll plaza operator.
1.4.4. Transaction Settlement – The vendor should undertake end-to-end transactions and
settlements within defined TAT. The necessary files viz. TTUM, settlement etc should
be submitted as per TAT to enable Bank to settle the accepted toll fare to toll plaza
operator for processed transactions.
1.4.5. Violation Management - Acquiring System should have provision to process the
violations (due to Vehicle Class Mismatch) raised by the Toll Plaza. System
should have a mechanism to audit the supporting Images of Violations and raise a
Credit or Debit Adjustment based on the auditors class.
1.4.6. Exception list - Acquiring host should be able to receive the exception list,
exemption list from NETC through both offline and online channels. The acquiring
host system has to synchronize the exception list with the toll plaza server. The
acquirer can get the exception list using one of the following methods or as
defined by NPCI and any statutory authorities.
1.4.6.1. The acquiring system should periodically fetch the latest exception list from the
NETC System and send the same to toll plaza server every 10 minutes. The
Toll plaza server will update this exception list to lane controllers within 10
minutes of its receipt.
1.4.6.2. The acquiring system should also have an option to download the exception list
from the SFTP server.
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1.4.7. Exception list
1.4.7.1. Blacklist: A blacklist is a list of tag ID which will not be accepted at toll plaza.
The government authorities can request Service Provider or acquirer
toll/remove the tag ID in the blacklist.
1.4.7.2. Low Balance List/Grey list: If the balance in the customer‟ s account
linked to the tag comes below a threshold limit, that Tag ID will be added to
this list and the notification is sent to the customer for low balance. This list
will be provided by the Service Provider.
1.4.7.3. Exempted Vehicle Class List: Unless otherwise stipulated, no toll fare will
recharged for the vehicles that come under this category as defined by the
respective authorities from time to time. Few examples can be, as VVIP
convoy, Ambulance, Fire brigade, Police Vehicle
1.4.8. Transaction Reconciliation – Acquiring host should perform transaction reconciliation
on daily basis with Toll Plaza operator data and send the report. Acquiring host
should also perform the reconciliation with NETC system data and identify the
discrepancy transactions. Acquiring host should settle all the transactions which are
accepted by NETC system.
1.4.9. Dispute Handling – Acquiring host should provide dispute resolution tool with Toll
plaza operator. System should able to access NETC EGCS offline system to raise
and track any disputes raised by Issuer bank as per the dispute life cycle. System
should synchronize dispute status which is received from NETC EGCS system.
1.4.10. The vendor system should carry out the transactions as detailed in NPCI document.
The clearing and settlement process along with the transaction life cycle will be as per
NPCI documents released from time to time.
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1.5. Helpdesk for Toll plaza operator
1.5.1. The vendor should provide helpdesk or toll free services to toll plaza operator for
resolving any issues pertaining to NETC Transaction. The vendor and the toll plaza
operator should mutually agree upon a process to handle the service request. It is
the responsibility of the vendor to ensure all the transactional conflicts are resolved
for the toll plaza operator as per TAT.
1.6. Pass management :
1.6.1. Pass management shall be managed by the Acquiring system as per the process
defined by NETC System Guidelines. The vendor has to provide a front end
module which will be used at Toll Plaza for Pass Issuance. The amount for the Pass
may be collected using Cash or any other Payment mode mandated by the Bank.
1.6.2. The Front end module should also have the capability of to check for Exceptions if any
and also if it is a Valid Tag for Pass Issuance.
1.7. Web portal / Mobile App interface
1.7.1. The vendor should provide web-based and Mobile app based interface for
concessionaires (Toll Plaza operators) / Bank to perform the following operations.
1.7.1.1. Check Transactions/files status,
1.7.1.2. Reconciliation information
1.7.1.3. Settlement details
1.7.1.4. Issue Passes
1.7.1.5. Blacklist a tag
1.7.1.6. View Tariffs/Vehicle Class/Lanes information
1.7.1.7. Check vehicle status from NETC mapper
1.7.1.8. Generate NETC-related MIS reports (Revenue reports, Traffic
reports, lists of blacklisted vehicles etc) concerning their toll plaza.
1.7.1.9. Enter and authorize toll tariff tables applicable to their plaza.
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1.7.1.10. SFTP Files Monitoring
1.8. Hosting
1.8.1. The whole solution should be hosted with proper high availability and 100% DR
replica.
2. Technical Requirements
2.1. The technical requirement for Acquiring system for NETC will be governed by the
Technical specifications and processes as defined by NPCI / NHAI / MoRTH / IHMCL or
any other statutory authorities.
2.2. As per specifications defined by NPCI, the vendor should submit detail diagram, data
flow information, security maintenance etc for Bank‟s use. End to End management of
the solution should be covered by the vendor.
2.3. The vendor should submit declaration that the NETC acquiring system proposed is fully
compliant with NPCI / NHAI / MoRTH / IMHCL/any other State Authority specifications.
2.4. The vendor is required to go through NPCI / NHAI / MoRTH / IMHCL / Any other State
Authority documents on NETC acquiring and should comply to all technical and
functional requirements.
2.5. The proposed system should have minimum hardware and software requirement of the
following class/ type :
Web Application Microsoft.NET Platform
(ASP.NET 4.X, MVC 5.0, HTML5,CSS3)
Application Server WCF , Web API
Middle Ware Microsoft platform
Acquirer Host Database Microsoft SQL SERVER 2014
Toll Plaza Database MySql5.5
Web Server Microsoft IIS 8.x
Protocol TCP/HTTPS
Operating System Windows 2012
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Communication SSL for web application
API Handshake
NPCI to Acquirer Host
Toll plaza to Acquirer Host
Digital Signature
2.6. The proposed system should be able to facilitate IS Audit / any other system Audit
requirement of the Bank / Regulatory Authorities. The H1 Vendor shall provide
unrestricted access to its premises and records being maintained with regard to the job
being performed as per its contract with the Bank, to the authorized personnel of the Bank
Its auditors (internal and external)/ any statutory / regulatory authority / authorized
personnel from RBI to carry out any kind of process audit including that of its operations
and records (including making available the copies of the same) related to Bank‟s Credit
Card Business in the presence of representatives of the Successful Bidder, at any point of
time.
2.7. The proposed solution should be able to facilitate other use cases of FASTag such as
Parking / Fuel / Fine and Challans etc on CUG / Interoperable basis.
3. Help Desk Requirements
A 24x7, 365 days per year, robust online customer / Toll operator support facility for all sorts
of acquiring related queries. The expected time of resolution should be average 5 minutes (or
as desired by the Bank time to time) per call for all kinds of acquiring related problems.
Escalation process should be in place for unresolved issues, Vendor support staff should be well
trained to effectively handle queries raised by the customer / employees etc. Vendor should have
ability to generate MIS reports periodically for example: Volume of calls / per day, resolution %
per day etc. Help desk should support all issuing and Acquirer queries.
4. MIS Report Generation requirement
4.1. MIS should support extensive and detailed reporting
4.2. All types of reports (to be defined with selected vendor) should be generated easily
4.3. Supports Business Intelligence (BI) Charts for ease of understanding.
4.4. The reports may be categorised in following types:
4.4.1. Operational Reports
4.4.2. Traffic Reports
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4.4.3. Statistical Reports
4.4.4. History Reports
4.4.5. Business Intelligence Charts
4.4.6. any other report required by the Bank
5. Performance and Scalability Requirements
5.1. Highly scalable application, should be capable of handling very high-volume
plazas transactions.
5.2. The Vendor is required to obtain required licenses without any cost to the Bank.
6. Regulatory / Compliance Requirements
6.1. Service provider need to adhere to the compliance requirement and maintain the
integrity of NETC payment system. The compliances, not limited to following, are
brand compliance, certification compliance, Toll Plaza System management, third
party compliance, vendor compliance etc. Service provider also need to adhere to
compliance guidelines issued by RBI, NPCI, IHMCL/NHAI/BANK etc. from time to
time.
6.2. The vendor will be responsible for ensuring compliance with any privacy related
regulations of the government which includes sharing of NETC transactions
information with any third party. Also, responsible for payment of all Government
taxes related to the NETC project etc.
6.3. Bank will carry out KYC checks as stipulated by RBI and other regulatory bodies
before registering Toll plazas for accepting toll payments using NETC.
6.4. The Service Provider should honor all the eligible NETC transactions which are
received from NETC System within the time stipulated by NPCI / NHAI / statutory
bodies.
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6.5. The Service Provider should send the transactions details (SMS & E-Mail) to the
merchant (Toll Plaza) for each and every transaction or as decided mutually with Toll
plaza operators, bank and the selected vendor. The transaction details should contain
Toll Fare Amount and Date & Time etc. It should also provide a consolidated to the
merchant (Toll Plaza) with details of all the transactions on at least T+1 day, where
“T” denotes the date of transaction at Toll Plaza.
6.6. Prohibition to use NETC Logo/Trademark/Network.
6.7. Upon termination, the Service Provider should abstain from further use of the
NETC Trademark/Bank name etc. with immediate effect. Failure to comply with the
same could invite legal proceedings.
6.8. If the Bank is suspended from NETC membership, the Service Provider would also
be deprived of the privilege to use the NETC Network for any transactions in
respect of the Bank.
6.9. Service Provider shall not disclose any information regarding the NETC network or
any knowledge gained through participation in the NETC network to outsiders.
Failure to comply with the same would be treated as breach of trust and could
invite legal penalties.
6.10. Security Requirements
6.10.1. All security and regulatory measures should be adopted as per NPCI / NHAI /
MoRTH / IHMCL or any other statutory authorities.
6.10.2. The Vendor should comply with Bank‟s Information Security policy and audit
requirements including the following
6.10.2.1. Responsibilities for data and application privacy and confidentiality
6.10.2.2. Responsibilities on system and software access control and
administration
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6.10.2.3. Custodial responsibilities for data, software, hardware and other
assets of the Bank being managed by or assigned to the Vendor
6.10.2.4. Physical Security of the facilities
6.10.2.5. Physical and logical separation from other customers of the Vendor
6.10.2.6. Incident response and reporting procedures
7. Training and Handholding:
7.1. Vendor shall train designated IDBI Bank officials on the configuration, operation /
functionalities, maintenance, application architecture and components.
7.2. The Vendors are requested to indicate the optimum number of days / hours
required for both Technical and User level training programs.
7.3. Every time the software version is upgraded and/or additional features are added
training has to be imparted to the Banks IT team and users.
7.4. The training should be provided without any additional cost to the Bank.
* The above requirements may undergo change as per the NPCI/NHAI/Bank norms. The
Successful Bidder has to implement the changes without any additional cost to the Bank.
Date: Signature with seal:
Name
Designation
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ANNEXURE-10 (iii)
Scope of Work (BUSINESS ASSOCIATES for SALES and Distribution)
Business Associate
Definition
Business Associate (BA) is required for selling and distribution of FASTags through various channels and is expected to develop following Point of Sale (PoS) for effective selling of
FASTags.
1. Retail Channel –This BA can sell FASTag after getting the integration done with Bank
system, which allows the channel partner to sell FASTag by generating leads in the field.
2. Car Dealers & Service Station – The BA is required to have tie up with dealers and
service stations who sell FASTag to expand the reach.
3. Corporate Sales Team – The BA is required to have employees / sales agents across all
states in India, who can meet transporters, fleet owners, Banks‟s vehicle loan customers,
co-operative Banks, State road transport companies to generate leads for selling FASTag.
4. Toll Plaza – The BA is required to haveSales executives to be deployed at toll plaza for
selling FASTag.
5. Strategic Alliance – The BA is required to have alliance with Car selling portal companies,
Car rental companies, insurance and other alliance to get digital leads.
Scope of Work
1. Storage of Tags:
1.1. Business Associates shall, at all times, be adequately equipped with space, connectivity
and other administrative facilities, shall have the necessary infrastructure facilities, and any
other facility that the Bank may require, from time to time, for the purpose of storage of
the Tags provided by Bank.
1.2. Business Associates shall be solely responsible for the preservation and maintenance of the
Tags prior to issue of the same to the Customers and shall be liable in case of any loss,
damage or defect suffered by the Tags during such period.
2. Issuance of Tags to prospective customers:
2.1. On any prospective customer approaching to avail of a Tag, Business Associates shall
intimate such person regarding the relevant Tag Issuance Fee and shall collect Tag
Issuance Fee, the Application Form and the KYC Documents from such person. Business
Associates shall on collection of the documents be bound to verify and ensure that
adequate and sufficient KYC Documents as per the instructions of the Bank have been
provided by the applicant.
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2.2. After collection of the Tag Issuance Fee and the requisite documents, Business Associates
shall ensure that the vehicle of the prospective customer is not an Exempted Vehicle. Once
it is determined that the prospective customer‟s vehicle is not an Exempted Vehicle,
Business Associates shall issue a Tag to such customer which corresponds to the category/ class of the prospective customer‟s vehicle and shall affix the same on the windshield of
the prospective customer‟s vehicle. Business Associates shall ensure that:
2.2.1. the placement of the Tag on the windshield shall be in accordance with the
instructions provided by the Sales Agency, from time to time;
2.2.2. Only 1 (One) Tag is affixed on the windshield of the vehicle of the prospective
customer at any point of time; and
2.2.3. In case any vehicle already has a radio frequency identification tag (FASTAG)
affixed on its windshield, it shall remove such tag prior to affixing the Tag.
2.3. Business Associates shall, within the timelines prescribed in the Service Levels, transmit
the scanned copies of the Application Form and the KYC Documents received from each
prospective customer along with the confirmation of payment of the Tag Issuance Fee and
details of the prospective customer‟s vehicle to the Bank / Bank‟s issuing Vendor through SFT protocol or such other means intimated by the Bank. Either party has agreed upon
couriering the documents to Bank /Bank‟s issuing Vendor Central/Regional office on the
actual cost borne by the Business Associates only.
2.4. Business Associates shall submit the original copies of the Application Form and the KYC
Documents received from each prospective customer on behalf of the Bank to Bank or
retain with itself as per the instructions issued from time to time.In case of retention, it
shall be furnished to the Bank, as and when required whether for inspection and
verification or for storage at the Bank‟s end.
2.5. Business Associates further agrees and acknowledges to provide facility of loading/ re-
loading of the prepaid account linked to the Tag issued to Customers at such toll plazas as
may be stipulated by Bank, from time to time, and in this regard they shall do all such acts
and deeds that the Bank may require in this regard including, without limitation, ensuring
that Customer Service Points (CSP)are set up at such toll plazas.
2.6. Business Associates shall ensure that the Tag Issuance Fee collected by it (whether in the
form of cash or by means of an electronic payment) on any day, shall be promptly credited
to the Bank account as decided by the Bank by the end of such day. Business Associates
agrees and acknowledges that any breach of this sub-paragraph 2.6 shall require them to
make payment of interest on the funds not credited within the timeline aforesaid at the rate
of 18% (Eighteen Percent) or such other rate as may be stipulated by the Bank, from time
to time.
3. Activation of the Tags issued by Business Associates to prospective customers:
3.1. On receipt of the details set out in paragraph 2.3 above by the Bank, the Bank shall be
entitled, at its sole discretion, to determine whether the account will remain active post
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KYC verification. It is clarified that nothing in this Agreement (including, without
limitation, the process of collection of the Tag Issuance Fee, the Application Form and the
KYC Documents by Channel Partner) will place any obligation on the Bank to activate a
Tag issued by Business Associates to any person.
3.2. Bank shall be entitled to terminate or suspend the loading or re-loading of any Tag or
cancel any Tag and on such requirement Business Associates shall ensure that no loading/
re-loading is carried out in respect of such Tag.
4. Loading/ Re-loading of the prepaid account linked to the Tags:
4.1. Business Associates shall facilitate load/ re-load transactions at the CSPs with respect to
the prepaid account linked to the Tag issued to any Customer, in accordance with the
directions provided by the Bank / Bank‟s issuing Vendor, from time to time.
4.2. In case the Customer desires to load/ re-load the prepaid account linked to the Tag issued
to him by means of cash, Business Associate shall collect such monies from the Customer
and complete the load/ re-load transaction within the timeline prescribed in the Service
Levels and issue a receipt on behalf of the Bank / Bank‟s issuing Vendor to the Customer
for the amounts collected.
4.3. In case the Customer desires to load/ re-load the prepaid account linked to the Tag issued
to him by means of a debit card or a credit card or by means of internet, Business
Associate shall process the load/ re-load transaction within the respective timelines prescribed in the Service Levels and shall forthwith provide an electronic confirmation/
receipt on behalf of the Bank / Bank‟s issuing Vendor Agency to the Customer.
4.4. Business Associate shall ensure that the amounts collected by it with respect to any load/ re-load transaction (whether in the form of cash or by means of an electronic payment) on
any day, shall be promptly credited to the Bank by the end of such day, in to such account
of the Bank account as the Bank may require, from time to time. Business Associates
agrees and acknowledges that any breach of this sub-paragraph 4.4 shall require them to
make payment of interest on the funds not credited within the timeline aforesaid at the rate
of 18% (Eighteen Percent) or such other rate as may be stipulated by the Bank, from time
to time.
5. Reporting:
5.1. Business Associate shall maintain a detailed log of all Tag Issuance Fee collected, all Tags
issued and the loading/ re-loading of the Tags pursuant to Paragraph 4, and shall provide
such reports in respect of the Services at such frequency as the Bank / Bank‟s issuing
Vendor may direct from time to time. The same shall be transmitted to the Bank / Bank‟s
issuing Vendor through SFT protocol or such other means intimated by the Sales Agency,
from time to time.
6. Miscellaneous:
6.1. After considering the feasibility in terms of cost Business Associates shall set up special
camps for the purpose of enrolment and registration of corporate/ commercial vehicles, in
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such manner, at such locations and in accordance with such instructions as may be
stipulated by the Bank from time to time
6.2. Business Associate shall, at its sole cost, connect the Bank‟s / Bank‟s issuing Vendor‟s
Systems with the systems of theirs.
6.3. Bulk Issuance of Unregistered Tags : Request for Bulk issuance of unregistered tags for
further sale of tags to corporates, fleet owners, car dealers etc. shall be entertained only on
providing adequate security in the form of Deposit / BG / LC, as decided by the bank from
time to time.
7. Modification to the Services:
7.1. Business Associate shall do all such acts, deeds, things that the Bank may require,
including modifications in respect of the Services, from time to time, to ensure compliance
with the rules, directions or guidelines issued by the Authority, the National Payments
Corporation of India or any Governmental Authority, from time to time, in relation to the
electronic toll collection facility.
* The above requirements may undergo change as per the NPCI/NHAI/Bank norms. The
Successful Bidder has to implement the changes without any additional cost to the Bank.
Date: Signature with seal:
Name
Designation
ANNEXURE- 11 (i)
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Technical Evaluation Matrix- Solution for Issuer Bank
The General Manager,
IDBI Bank, CMS & GBG Dept,
IDBI Towers, 11th Floor, WTC Complex,
Cuffe Parade Mumbai 400005
SUB: Selection of Vendor for "Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR
BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model"
Ref: Your RFP on captioned work dated 01.01.2020
Detailed technical evaluation will include scrutiny of company profile, technical and functional
information of proposed software/service solution, and system demonstration of proposed solution.
1. The Bidder may highlight the noteworthy/superior features of their solution, in a separate sheet.
2. The Bidder will demonstrate/substantiate all or a few of the claims made in the Technical Bid
to the satisfaction of the Bank, the capability of the solution to support all the required
functionalities at their cost in their lab/office/in any other organization where solution is in use.
3. The Bidder should use their own tools/utilities/simulators to demonstrate the features laid in the
RFP/evaluation criteria.
The various parameters for technical evaluation and their weightage are given in the table below:
SI
No.
Particulars Maximum
Marks
Scoring Mechanism
A. Technical Presentation of the
proposed solution.
350 Demonstration/presentation
of available software on the
functional requirements
Total Technical Marks (T) 350
At the sole discretion and determination of the Bank, Bank may add any other relevant criteria for
evaluating the proposals received in response to this RFP.
The presentation &Demo
Each Bidder has to give a Presentation / Demo of the product to the Bank‟s Committee of Officials
of the Bank. The agenda for the presentation shall be provided to the bidders prior to the
presentation. The bidders are expected to submit the soft copy of the presentation to the bank prior
to the presentation.
This evaluation will be carried out on a total score of 350 based on the evaluation parameters
defined in this section.
Technical Functional Specifications for Compliance by the Bidders for NETC Solutionfor
IssuerBank on Opex Model:
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Scope and Technical Scoring Matrix for Issuer
S.
No. Broad Features required in Software Score
Total
Score
A. Business Requirements 150
Procurement of Tags 20
(a)
(i) Supply the FASTags as per the technical specifications
prescribed/ approved by NPCI / IHMCL / NHAI.
10.0
(ii)Personalization of FASTags as per Bank‟s branding guidelines
and writing data provided by Bank.
10.0
Delivery of FASTags 30
(b) (i) Delivery of FASTags directly to end customer on Single
Issuance Basis at PAN India Locations
15.0
(ii) Delivery of FASTags directly to IDBI Branches / Distribution &
Sales Agents on Bulk Issuance Basis at PAN India Locations
15.0
(c) Integration of Issuer Solution with Bank's Channels
NETC Issuing solution should integrate with various channels of the
Bank such as CBS,Business Correspondents (BCs),Internet
Banking, UPI , Mobile Banking, ATMs, Cash Recyclers, KIOSKs
and other channels as required in future 10.0 10
(d) Functional Requirements of Issuer System 36
Key Capabilities required to be fulfilled by the selected bidder's
application software for Issuance part on behalf of bank and support
to be provided during the contract period/ATS/AMC is as under
1 The selected bidder must provide the solution for the registration of
RFID FASTags with Centralized NETC System operated by NPCI. 1.0
2
The solution should be capable so that, the issuance of the FASTags
is made ubiquitous - anywhere, anytime, with image capturing of
the vehicles through the mobile devices. 1.0
3
The solution should be capable of capturing the details of
Distribution of RFID FASTags to the proposed commercial, private
vehicle users, verification of requisite documents i.e.,KYC of the
customer, vehicle details etc. 1.0
4
The Solution should provide facilities for recharge/ topping up of
FASTag accounts of the vehicle User at customer touch points.
Creating and providing an efficient issuing/top up infrastructure for
FASTags viz. UPI, Cash, bank Account, Credit card, debit card,
internet banking, and mobile banking of the Bank. 1.0
5
The solution should maintain and satisfying all the compliances of
the vehicle and its owner details, register the user and submit all the
data on the central NETC portal operated by NPCI and issuer
framework solution hosted by the bank. 1.0
6
Create and provide a system to back all the information i.e. vehicle
details including its category as per Toll Gazette of Government, of
India, Customer details, etc. 1.0
7 All FASTags shall be stored along with vehicle class in the
centralized business rule engine for computation. 1.0
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8
Updating the customer pass and toll exemption details in the
customer profile and central NETC portal as per the respective toll
plaza guidelines. 1.0
9
Blacklist, grey-list and hotlist Management in case the money in the
FASTag account goes below the minimum prescribed level.
FASTag account to be recharged automatically by debiting linked
Bank account (Optional or as decided by Bank), once money in the
FASTag account falls below minimum prescribed level. 1.0
10 The solution should provide automated reconciliation solution for
day to day reconciliation activities. 1.0
11 Mobile and Web portal for managing the following:
a. To manage issuance of FASTags from locations /designated
bank branches or by customer.
1.0
b. To develop a seat service portal for management of account
details for bulk customer uploads.
1.0
c. To develop issuance client for bank branches integrating to e-
portal & through middle man validating an existing Bank customer.
This is done to avoid KYC process of customer again.
1.0
d. To develop/integrating KYC of new customers which are not
bank customers, with the existing e-KYC services of the Bank.
1.0
e. To reconcile the account on daily basis-twice a day. 1.0
f. Should provide an approval module to ensure all valid
transactions before pasting in the bank server.
1.0
g. To host issuer framework/solution in the bidder „s premises. 1.0
h. Bank may decide to host e-Portal in its own premises or
outsource to the successful vendor; which will be discussed &
addressed separately after award of contract.
1.0
12
The solution should have host issuer framework in secured
infrastructure as per the standard set by the NPCI & other regulatory
bodies in time to time.
1.0
13 The solution should host the middleman to act as interface between
bank's core banking & issuer framework.
1.0
14 The Solution should register the FASTag holder onto the NETC
Mapper.
1.0
15 The Solution should process online transactions request received
from NETC System.
1.0
16
The solution should generate the reconciliation for the acquirer for
payment transactions as per the prescribed process of NPCI/NETC
System.
1.0
17
The solution should securely transmit to any other parties through
the necessary cryptographic keys needed for the correct operation of
the system.
1.0
18 The solution should assist the disputes raised by FASTag holder. 1.0
19 The Solution should perform fraud monitoring by verification of the
transaction data.
1.0
20 The solution should be capable to provide support to FASTag
Holders.
1.0
21 The solution should do daily reporting on issuance, transfer and 1.0
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topping-up etc.
22
The selected Bidder shall provide New patches; Version
releases/up-gradations will be released at periodical intervals. New
Version will be provided in case of existing Software is declared as
End of Support / End of Sale / not able to comply the regulatory
guidelines, Bug fixing, etc during the contract period at no extra
cost.
1.0
23 Closure of all VAPT / IS AUDIT observation within time frame
stipulated by Bank without any additional cost to the Bank.
2.0
24 As and when required on site support to be provided by the bidder. 3.0
25
The solution and software should fully comply with all the existing
or future time t.o time guidelines, requirements notified by
NPCS/NETC System during the contract, period.
1.0
26 The Vendor should co-operate with Bank for all the required
migration in case Bank decides to move to own Infrastructure.
1.0
(e) Authorization Host for FASTag Transactions 8
1
a. As this RFP is for OPEX model, the selected vendor is required
to provide complete host environment and infrastructure. 24x7
Support for hosting, IT & System operations are included.
1.0
b. The infrastructure should be scalable so that as per requirement
transaction volumes can be handled.
1.0
c. Provisioning of requisite hardware, setup and installation 1.0
d. Provisioning of requisite software licenses, Business application
license and other required monitoring software, tools for IT setup at
the site for day to day operations.
1.0
e. Installation and configuration of operating systems, storage
solution and replication mechanism for all in-scope business
application systems.
1.0
f. Assisting in installation and configuration of in-scope databases
and business applications
1.0
g. Installation and configuration of any other specialized
applications/software solution/ hardware solution required for the
setup.
1.0
h. Facility of Disaster Recovery site should be available. 1.0
(f) System Operations including Violation and Dispute
Management
6
1
a. Clearing & settlement of NETC transactions for NETC program 0.5
b. Dispute Resolution. 0.5
c. To facilitate Web & file based dispute processing 0.5
d. Raising a dispute 0.5
e. Accepting or rejecting dispute 0.5
f. Tracking/follow-ups of disputes raised/received with concerned. 0.5
g. Settlement of disputed transactions 0.5
h. Escalations for disputed transactions. 0.5
i. MIS reports. 0.5
j. Timelines to Raise/Settlement of dispute will be as per
guidelines for NPCI & with mutual consideration
0.5
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k. Disputes can be raised for Chargeback cases (From Issuer end). 0.5
l. For Credit/Debit adjustment (From Acquirer end) 0.5
(g) Customer Services and Helpdesk 2
a. Helpdesk for Bank Admin Users 1.0
b. Training Material, FAQs, User Manual and other Reading
Material for Bank's Call Centre Agents
0.5
c. Initial and time to time training to Bank's Agents as per
frequency set by the bank
0.5
(h)
Maintaining Exception List
The selected bidder should update various exception lists on NETC
Mapper of NPCI. The exception list will consist of:-
3
1
Blacklist: A blacklist is a list of FASTagID which will not be
accepted at toll plaza. The government authorities can request the
selected bidder to add/remove the FASTagID in the blacklist. 1.0
2
Low Balance List/Grey list: If the balance in the customer „s
account linked to the FASTagcomes below a threshold limit, that
FASTagID will be added to this list and the notification is sent to
the customer for low balance. This list will be provided by the
selected bidder. 1.0
3
Exempted Vehicle Class List: Unless otherwise stipulated, no toll
fare will be charged for the vehicles that come under this category
as defined by the respective authorities from time to time. 1.0
(i) Customer Touch Points 25
1
To sell FASTags, Bank needs to create customer touch points
through which these FASTags can be sold. The bank may appoint a
Direct Selling Agent (DSA), Direct Sales Team (DST), Sales and
Distribution Agents (SDA), Sub Member Banks, Banking
Correspondent. (BC) or may use existing Branch network to sell
these FASTags. In either of these cases, the entity needs to be on-
boarded through the mobile or the web Portal. 10.0
2
It should have a four or more level architecture with user
maintenance and customized view for Bank Admin User, DSA
User, Sub Agent User, End User and any others including Sub
Member Banks etc. 15.0
(j) Dispute Management
Dispute Management ft. Chargeback mechanism will be as per rules
which have been laid out in NPCI Procedural Guidelines for NETC.
Settlement, of disputed transactions is to be carried out without
undue delay and timely manner. The vendor should provide
necessary reports of transactions in up loadable format as required
by the bank, for automatic reconciliation. 10.0 10
B. USER INTERFACE 100
(a) Issuance
1. Retail
2. Corporate
3. DSA
4. Sub Agent / Sub Member Bank
3. Recharge
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4. Account operations
5. Service Request Management.
Retail User Issuance:-A new customer on boarding shall be done
by using Issuance functionality. On boarding of a customer is a
multi-step activity. Selected bidder's application provides an easy to
use solution for on boarding process though mobile and web portals.
Application will require user, vehicle, and bank account details as
well as supporting documents for on boarding. 1.0 1
Corporate User Issuance:-
Fleet Management:: System should have an efficient and easy to use
fleet management module as should have the following as part of
the solution offering.
Fleet On boarding: Fleet On boarding is multi-step operation and
the system has tabular view for ease of access to the user. The
following details are captured while on boarding of fleet customer:
i. Group Master
ii. Company Master
iii. Division Master (Optional)
iv. Document
v. Wallet Verification 5.0 5
Wallet of corporate: Fleet to be automatically created when above
steps are successfully completed.
Authorization: Authorization/rejection of uploaded data can be done
by using this functionality.
Assignment: When the uploaded details are authorized, same can be
assigned to Branch for Issuance and activation of FASTag.
DSA :-
i. Create Sub Agent
ii. Manage Inventory
iii. Issue Inventory to Sub Agent
iv. Geographical Dashboard View / MIS
v. Agent wise Dashboard View / MIS
vi. Real time Inventory Status
vii. Real Time Tag issuance Status
viii. Real Time Tag activation Status.
ix. Campaign Targets allocation
x. Broadcasting messages related to Sales Campaign 5.0 5
Sub Agent / Sub Member Bank :- i. Issuance of Tags
ii. Inventory Management
iii. Real time Inventory Status
iv. Real time Tag issuance Status
v. Real Time Tag activation Status 3.0 3
Key elements in solution: 9
a. Top ups and recharges of FASTags through different channels 1.0
b. Customization of mobile and web portals as per the bank‟s
requirement 1.0
c. Discount mechanism at local and product level 1.0
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d. Customer account management 1.0
e. inventory tracking 1.0
f. Date, time, toll plaza wise, customer wise, history view of
previous FASTag issuances 1.0
g. Exception list Management 1.0
h. Integration with existing Bank *s products - CBS/Debit
Card/M-banking/E-Banking/E-wallet/Account - NETC system /
UPI. 1.0
i. Bidder to provide alt the reports accessible, including
customized reports as and when demanded by Bank in Soft copy
without extra charges to the Bank. 1.0
The solution should have Road User Portal a. Automated User account registration
b. Authorization using OTP or manual authorization
c. Notifications to road user at each event
d. Support Payment gateway for Top-Up 2.0 2
Operations support at Road User Interface i. Account Registration
ii. View Passage History
iii. View Payment History
iv. View Account Details
v. Top-up Notifications
vi. Service Request Management 2.0 2
(b) Dashboards
Following is the list of dashboards to be provided by the service
provider: 3
1
a. Customer Touch Point Activity: Activities performed by branch
User like Issuance, Recharge, Closure and other related activities. 1.0
b. Payment History: Payment history shows old transaction details
and enables to reprint the receipt on demand. 1.0
c. And other such dashboards as decided by the Bank. 1.0
(c)
Passage History
Toll Transaction details of the account/Wallet are shown on this
page. Following transaction related information should be
shown in passage History
1
a. Transaction Date Time
b. Transaction Upload Date Time
c. Reconciliation Status
d. Amount
e. Vehicle Details
f. Toll Plaza and Project Details
g. Transaction Status - Discrepancy or Normal Transaction
h. Failed transactions history
(d) Rejection History:
1
Status of alt rejected transactions should be shown as part of the
violation history form. Application should be capable in retrieving
present and historical details of the transactions. 2.0 2
(e) Chargeback are used for Dispute Management.
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1
The user can raise a query regarding inappropriate balance
deduction for transactions. So, the transaction gets re-audited and
appropriate balance resulting after re-audit is either credited or
debited to the user wallet. This will flow into with the bank's
existing dispute management module. 5.0 5
(f) Payment History 63
1
a. Configurable (Parameterized) discount management system
ii. Product can be configured in 2 modes
-Product Base Discounts
-Local Discounts 3.0
iii. Supports automatic calculation of discount, as per
configuration 1.0
iv. Discount application and expiry can be configured for product
and Local based types. 1.0
v. Any other discount prescribed by the Bank from time to time. 1.0
2
A-Local Discount:
1) Supports creation of configurable (parameterized) Discount
Rules. 1.0
2) Can be applied to specific concessionaire or group of
concessionaires 1.0
3) Should be supporting the following types of Discounts
configuration. 1.0
4) Amount Based Discount 1.0
5) Percentage Based Discount 1.0
6) Time Based discounts 1.0
3
Corporate Issuance
1) Bulk Issuance Mode should be supported. 1.0
2) The Issuance template may be configured to the format
supported by corporate customer. 1.0
3) History of each step and details. 1.0
4) Customizable Assignment for Actual FASTag Issuance- 1.0
4
Tag Operations
Following FASTag operations shall be performed using this
functionality:
i. Issuance 1.0
ii. FASTag Activation 1.0
iii. FASTag Duplication / validation 1.0
iv. FASTag creation & personalization 1.0
i. Integration with FASTag printing vendor 1.0
ii. FASTag categorization & limit management. 1.0
iii. Re-Issuance 1.0
iv. FasTag/Wallet Closure 1.0
v. Suspension 1.0
vi. Partial Suspension 1.0
vii. Permanent Suspension 1.0
viii. Re-activation 1.0
5 Account Management
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i. Configurable Account Structure 1.0
ii. Support multiple accounts creation for one customer 1.0
iii. Support multiple vehicles in single accounts 1.0
iv. Top-Up and blacklisting is applicable to account. 1.0
v. Retail and Corporate Accounts can have different products
configuration 1.0
vi. Support Service Request operations for each account 1.0
vii. Different types of Local Passes can be issued to vehicles
under same account. 1.0
viii. Reprint of receipts of all operations on customer demand. 1.0
6
Notifications
i. Notification system should be easy to configure 1.0
ii. Supports notifications for all major events 1.0
iii. Notification can be configured in following types
a. SMS
b. E-Mail
c. SMS and E-Mail 1.0
7
Top up and payments Supported Payment Modes required
i. Cash 1.0
ii. NEFT, RTGS 1.0
iii. SMS based Payments 1.0
iv. IMPS, UPI 1.0
v. Internet Banking, Mobile Banking 1.0
vi. Credit Card, Debit Card 1.0
vii. Payment Gateway 1.0
ii. Wallet - Wallet 1.0
iii. Wallet - Bank Account 1.0
iv. Bank Account - Wallet 1.0
v. Any other mode as decided by the Bank/NPCI time to time. 1.0
vi. Top up payment is supported in various payment modes. 1.0
vii. Support for integration with any 3rd party payment system. 1.0
viii. Supports integration with any accounting system 1.0
8
MIS Report Generation requirement
1. MIS should support extensive and detailed reporting. 1.0
2. Any Reports as when required by RBIO/ NPCI/ Ministry of
Finance/ any Regulator/ etc needs to be provided with no additional
cost to the Bank. 1.0
3. All types of reports should be configured and generated easily,
as per the needs of the Bank. 1.0
4. Supports BI Charts for ease of understanding. 1.0
The reports may be categorized in following types:
a. Operational Reports 1.0
b. Traffic Reports 1.0
c. Statistical Reports 1.0
d. History Reports 1.0
e. BI Charts 1.0
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f. any other report, required by the Bank 1.0
C: Technical Specifications 40
Performance and Scalability Requirements
1
i. Application should be highly scalable and capable of handling
very high volume plazas transactions. 5.0
ii. Solution should be capable to handle 150 transactions per second
(TPS) initially, and need to be scalable as per the requirements of
the Bank. 5.0
iii. Proven design/architecture that should be based on high volume
transaction processing and 24x7 availability with 99.99% precision 10.0
Hosting
2
The whole solution should be hosted with proper high availability
and 100% DR replica.
1. The Successful bidder should get his Application Architecture,
Hardware Sizing, Storage details, Estimation methodology, high
Availability methodology approved by Bank prior to
implementation. 5.0
2. Wherever required, Bidder will manage well-sized
connectivity with Bank / NPCI /Tag Manufacturer or any other
required party at his own cost. 5.0
3. Bidder will provide the UAT setup to Bank, if needed.
5.0
4. The DR setup will be the same as the DC set without any
reduction in sizing or deviation. 5.0
D :Regulatory/Compliance Requirements 50
Service provider needs to adhere to the compliance requirement and
maintain the integrity of NETC payment system. The compliances,
not limited to following, are brand compliance, certification
compliance, Toll Plaza System management, third party
compliance, vendor compliance etc. Service provider also needs to
adhere with compliance guidelines issued by NPCI from time to
time.
1
1. Service Provider will be responsible for ensuring compliance
with any privacy related regulations of the government which
includes sharing of ETC transactions information with any third
party. 10.0
2. The Service Provider shall honour all the NETC transactions
which are received from ETC 10.0
System within:
a. Fifteen minutes for online transaction processing
b. Eight hours for debit adjustments raised by acquirer 20.0
3. The Service Provider should send the transaction alert (SMS and
E-Mail) to the FASTag holder post transaction processing. It should
contain details of; Toll Plaza, Toll Fare Amount and Date and Time,
Balance left in the FASTag etc. 10.0
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E. Additional Marks (If Bidder is providing both
Issuer and Acquirer Solution): 10
If the Bidder has both Issuer and Acquirer Solution and is bidding for both
the solutions, it shall be eligible for additional marks in Technical
Competency. 10.0
1 TOTAL 350
The Bidders scoring a minimum of Total - 245 marks i.e. 70% based on the detailed evaluation in
Technical Proposal Evaluation would be qualified and short listed for the next. Phase
i.e.Commercial Bid.
Bidder has to provide the demonstration for the above technical features and provide credible/
supporting documents to this effect. The technical evaluation will be done by the committee of
officers of the bank and marks will be awarded at sole discretion of the evaluating officials based
on the Demonstration / documents submitted.
Date Signature with seal
Name & Designation :
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ANNEXURE- 11 (ii)
Technical Evaluation Matrix- Solution for Acquirer Bank
The General Manager,
IDBI Bank, CMS & GBG Dept,
IDBI Towers, 11th Floor, WTC Complex,
Cuffe Parade Mumbai 400005
SUB: Selection of Vendor for "Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR
BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model"
Ref: Your RFP on captioned work dated 01.01.2020
Detailed technical evaluation will include scrutiny of company profile, technical and functional
information of proposed software/service solution, and system demonstration of proposed solution.
4. The Bidder may highlight the noteworthy/superior features of their solution, in a separate sheet.
5. The Bidder will demonstrate/substantiate all or a few of the claims made in the Technical Bid
to the satisfaction of the Bank, the capability of the solution to support all the required
functionalities at their cost in their lab/office/in any other organization where solution is in use.
6. The Bidder should use their own tools/utilities/simulators to demonstrate the features laid in the
RFP/evaluation criteria.
The various parameters for technical evaluation and their weightage are given in the table below:
SI
No.
Particulars Maximum
Marks
Scoring Mechanism
A. Technical Presentation of the
proposed solution.
150 Demonstration/presentation
of available software on the
functional requirements
Total Technical Marks (T) 150
At the sole discretion and determination of the Bank, Bank may add any other relevant criteria for
evaluating the proposals received in response to this RFP.
The presentation &Demo
Each Bidder has to give a Presentation / Demo of the product to the Bank‟s Committee of Officials
of the Bank. The agenda for the presentation shall be provided to the bidders prior to the
presentation. The bidders are expected to submit the soft copy of the presentation to the bank prior
to the presentation.
This evaluation will be carried out on a total score of 150 based on the evaluation parameters
defined in this section.
Technical Functional Specifications for Compliance by the Bidders for NETC Solution for
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Acquirer Bank on Opex Model:
Technical Scope for Acquirer Solution
A. Business Requirements Score
Total
Score
1.1. Business Functionalities: 70
1.1.1. The selected vendor is required to integrate their systems with toll plaza operators for the purpose of acquiring transactions happening on the NETC lanes.
They would also integrate their system with NPCI‟s NETC system [NETC Switch
and NETC Mapper] to facilitate the toll fare calculation as well as transaction processing.
2.5 2.5
1.1.2. This solution should cover the following components of the entire
transaction life cycle for NETC transactions initiated at the Toll Plaza Server and
should send to the Acquiring Host, which then gets processed through the NETC System. 2.5 2.5
1.1.3. The selected vendor should undertake the following roles and responsibilities. 11
1.1.3.1. To integrate with Toll Plaza System and NETC System. 1
1.1.3.2. To coordinate with toll plaza operators and to deploy the acquiring host,
that includes installation and management of NPCI and/or issuer bank public keys, adequately protected for integrity. The proposed vendor will provide necessary
infrastructure / processes which are required for successful implementation. The
host should support both online and offline means of communication with toll plaza operators (preferably online).
1
1.1.3.3. The vendor should have system having feasibility to support primary and
secondary systems to ensure connectivity with multiple endpoints. 1
1.1.3.4. Should be capable of processing payment transactions to make payment to
toll plaza operators for the processed transactions as per NPCI guidelines. 1
1.1.3.5. Should be capable to transmit the completed transaction records to the
issuer in order to obtain the settlement with in TAT. 1
1.1.3.6. Should be capable to send all the transactions which are executed at the lane controller to NETC system i.e. successful, fail, decline NETC 1
1.1.3.7. Should be capable to keep the image files provided by the toll plaza operators [i.e. AVC profile, Vehicle Image NETC] for a MINIMUM period of one
year. 1
1.1.3.8. Should manage the business rules relating to toll fare calculation and share
the of exception list, Local exemption list (discount file list) with toll plazas. 1
1.1.3.9. Should share vehicle class discrepancy (i.e. mismatch between AVC and
mapper vehicle class) and exempted vehicle transaction details with toll plaza. 1
1.1.3.10. The vendor needs to assist the disputes raised by Issuers or toll plaza
operators. The vendor is responsible for the resolution of disputes as per the
applicable TAT. 1
1.1.3.11. Should provide support helpdesk to Toll plaza operator by means of toll
free numbers. 1
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1.2. Integration with Toll Plaza System
1.2.1. The toll plaza server will process the transactions in the specified format and send it to the acquiring host system for toll fare calculation and transaction
processing. The communication between toll plaza server and the acquirer host can
be either online or offline (preferably online) depending on the network connectivity
available at the toll plaza. The processing mostly covering interoperability needs to be carried out depending on availability of connectivity. The specifications and
processes defined by NPCI / NHAI / MoRTH / IHMCL / any other state authority
and other statutory authority should be adhered to. 5 5
1.3. Integration with NETC System 7.5
1.3.1. The selected vendor will integrate their host system with the NETC system
(NETC Switch and NETC Mapper) hosted by NPCI. The vendor has to ensure the
transaction data is in the specified format as defined by the NETC System interface specifications. 2.5
1.3.2. The acquiring host system should contain the business rules for toll fare
calculation. On receiving the transaction information from the toll plaza server the
acquirer host will check the tag status from the NETC Mapper, calculate the toll fare based on vehicle class received from NETC mapper and present the transaction
messages to NETC switch for further processing. 2.5
1.3.3The specifications and processes defined by NPCI / NHAI / MoRTH /IHMCL any other state authority and other statutory authority should be adhered to.
2.5
1.4. Online Transaction Processing
1.4.1. The System should support both online and offline means of communication with toll plaza operator for Transaction Processing. It should send all transactions
which are executed at the lane controller to NETC system i.e. successful, fail,
decline etc. Keep the image files provided by the toll plaza operators [i.e. AVC
profile, Vehicle Image etc.] for a period of one year. 2.5 2.5
1.4.2. The vendor should manage the business rules relating to toll fare calculation -
Check tag status from Mapper. Acquirer host fetches vehicle class, vehicle
registration number, tag status & issuer bank ID. The acquiring host system has to be configured with the applicable toll fare calculation business rules for the acquired
toll plaza. The business rules might consists of:- 2
1.4.2.1. Standard fare rules – This includes the rules for calculating toll fare as per
the standard fare defined for the vehicle class. 1
1.4.2.2. Exemption rules – This includes different types of concessions which will
be regulated by one or more exemptions applicable for the toll plaza like- Local resident exemption, applicable discounts or concessions on purchase of monthly
pass,. Distance based toll fare discount or concessions etc. 1
1.4.3. The standard and exemption rules are defined by the toll plaza operator (as
per the norms stated by concerned authorities). The acquiring host should support
all such business rules defined by the toll plaza operator. 2.5 2.5
1.4.4. Transaction Settlement – The vendor should undertake end-to-end transactions and settlements within defined TAT. The necessary files viz. TTUM,
settlement etc should be submitted as per TAT to enable Bank to settle the accepted
toll fare to toll plaza operator for processed transactions. 2.5 2.5
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1.4.5. Violation Management - Acquiring System should have provision to process the violations (due to Vehicle Class Mismatch) raised by the Toll Plaza. System
should have a mechanism to audit the supporting Images of Violations and raise a
Credit or Debit Adjustment based on the auditors class. 2.5 2.5
1.4.6. Exception list - Acquiring host should be able to receive the exception list, exemption list from NETC through both offline and online channels. The acquiring
host system has to synchronize the exception list with the toll plaza server. The
acquirer can get the exception list using one of the following methods or as defined by NPCI and any statutory authorities.
3
1.4.6.1. The acquiring system should periodically fetch the latest exception list
from the NETC System and send the same to toll plaza server every 10 minutes. The
Toll plaza server will update this exception list to lane controllers within 10 minutes of its receipt. 1.5
1.4.6.2. The acquiring system should also have an option to download the exception list from the SFTP server. 1.5
1.4.7. Exception list 6
1.4.7.1. Blacklist: A blacklist is a list of tag ID which will not be accepted at toll
plaza. The government authorities can request Service Provider or acquirer toll/remove the tag ID in the blacklist. 2
1.4.7.2. Low Balance List/Grey list: If the balance in the customer‟ s account linked to the tag comes below a threshold limit, that Tag ID will be added to this list
and the notification is sent to the customer for low balance. This list will be
provided by the Service Provider. 2
1.4.7.3. Exempted Vehicle Class List: Unless otherwise stipulated, no toll fare will recharged for the vehicles that come under this category as defined by the respective
authorities from time to time. Few examples can be, as VVIP convoy, Ambulance,
Fire brigade, Police Vehicle 2
1.4.8. Transaction Reconciliation – Acquiring host should perform transaction reconciliation on daily basis with Toll Plaza operator data and send the report.
Acquiring host should also perform the reconciliation with NETC system data and
identify the discrepancy transactions. Acquiring host should settle all the transactions which are accepted by NETC system.
2 2
1.4.9. Dispute Handling – Acquiring host should provide dispute resolution tool
with Toll plaza operator. System should able to access NETC EGCS offline system
to raise and track any disputes raised by Issuer bank as per the dispute life cycle. System should synchronize dispute status which is received from NETC EGCS
system. 2 2
1.4.10. The vendor system should carry out the transactions as detailed in NPCI
document. The clearing and settlement process along with the transaction life cycle will be as per NPCI documents released from time to time. 2 2
1.5. Helpdesk for Toll plaza operator
1.5.1. The vendor should provide helpdesk or toll free services to toll plaza operator for resolving any issues pertaining to NETC Transaction. The vendor and the toll
plaza operator should mutually agree upon a process to handle the service request. It
is the responsibility of the vendor to ensure all the transactional conflicts are resolved for the toll plaza operator as per TAT.
3 3
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1.6. Pass management : 2
1.6.1. Pass management shall be managed by the Acquiring system as per the
process defined by NETC System Guidelines. The vendor has to provide a front end
module which will be used at Toll Plaza for Pass Issuance. The amount for the Pass may be collected using Cash or any other Payment mode mandated by the Bank.
1
1.6.2. The Front end module should also have the capability of to check for
Exceptions if any and also if it is a Valid Tag for Pass Issuance. 1
1.7. Web portal interface
1.7.1. The vendor should provide web-based interface for concessionaires (Toll
Plaza operators) / Bank to perform the following operations. 4.5
1.7.1.1. Check Transactions/files status, 0.5
1.7.1.2. Reconciliation information 0.5
1.7.1.3. Settlement details 0.5
1.7.1.4. Issue Passes 0.5
1.7.1.5. Blacklist a tag 0.5
1.7.1.6. View Tariffs/Vehicle Class/Lanes information 0.5
1.7.1.7. Check vehicle status from NETC mapper 0.5
1.7.1.8. Generate NETC-related MIS reports (Revenue reports, Traffic reports,
lists of blacklisted vehicles etc) concerning their toll plaza. 0.5
1.7.1.9. Enter and authorize toll tariff tables applicable to their plaza. 0.5
1.8. Hosting
1.8.1. The whole solution should be hosted with proper high availability and 100%
DR replica. 5 5
B. Technical Requirements 10
1. The technical requirement for Acquiring system for NETC will be governed by
the Technical specifications and processes as defined by NPCI / NHAI / MoRTH / IHMCL or any other statutory authorities. 2.5
2 As per specifications defined by NPCI, the vendor should submit detail diagram, data flow information, security maintenance etc for Bank‟s use. End to End
management of the solution should be covered by the vendor. 2.5
3. The vendor should submit declaration that the NETC acquiring system proposed
is fully compliant with NPCI / NHAI / MoRTH / IMHCL/any other State Authority
specifications. 2.5
4. The vendor is required to go through NPCI / NHAI / MoRTH / IMHCL / Any other State Authority documents on NETC acquiring and should comply to all
technical and functional requirements. 2.5
C. Help Desk Requirements 10
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A 24x7, 365 days per year, robust online customer / Toll operator support facility
for all sorts of acquiring related queries. The expected time of resolution should be
average 5 minutes (or as desired by the Bank time to time) per call for all kinds of acquiring related problems. Escalation process should be in place for unresolved
issues, Bidder support staff should be well trained to effectively handle queries
raised by the customer / employees etc. Bidder should have ability to generate MIS reports periodically for example: Volume of calls / per day, resolution % per day
etc. Help desk should support all issuing and Acquirer queries. 10
D. MIS Report Generation requirement 10
1. MIS should support extensive and detailed reporting 1
2. All types of reports (to be defined with selected vendor) should be generated
easily 1
3. Supports Business Intelligence (BI) Charts for ease of understanding. 2.5
4. The reports may be categorised in following types:
4.1. Operational Reports 3
4.2. Traffic Reports 0.5
4.3. Statistical Reports 0.5
4.4. History Reports 0.5
4.5. Business Intelligence Charts 0.5
4.6. any other report required by the Bank 0.5
E. Performance and Scalability Requirements 10
1. Highly scalable application, should be capable of handling very high-volume plazas transactions. 5
2 The bidder is required to obtain required licenses without any cost to the
Bank. 5
F. Regulatory / Compliance Requirements 20
1. Service provider need to adhere to the compliance requirement and maintain the
integrity of NETC payment system. The compliances, not limited to following, are
brand compliance, certification compliance, Toll Plaza System management, third party compliance, vendor compliance etc. Service provider also need to adhere to
compliance guidelines issued by RBI, NPCI, IHMCL/NHAI/BANK etc. from time
to time. 2 2
2. The vendor will be responsible for ensuring compliance with any privacy related regulations of the government which includes sharing of NETC transactions
information with any third party. Also, responsible for payment of all Government
taxes related to the NETC project etc. 1 1
3.Bank will carry out KYC checks as stipulated by RBI and other regulatory bodies
before registering Toll plazas for accepting toll payments using NETC. 1 1
4.The Service Provider should honor all the eligible NETC transactions which are
received from NETC System within the time stipulated by NPCI / NHAI / statutory bodies. 1 1
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5. The Service Provider should send the transactions details (SMS & E-Mail) to the
merchant (Toll Plaza) for each and every transaction or as decided mutually with
Toll plaza operators, bank and the selected vendor. The transaction details should contain Toll Fare Amount and Date & Time etc. It should also provide a
consolidated to the merchant (Toll Plaza) with details of all the transactions on at
least T+1 day, where “T” denotes the date of transaction at Toll Plaza. 1 1
6. Prohibition to use NETC Logo/Trademark/Network. 1 1
7. Upon termination, the Service Provider should abstain from further use of the
NETC Trademark/Bank name etc. with immediate effect. Failure to comply with the
same could invite legal proceedings. 1 1
8. If the Bank is suspended from NETC membership, the Service Provider would
also be deprived of the privilege to use the NETC Network for any transactions in respect of the Bank. 1 1
9. Service Provider shall not disclose any information regarding the NETC network
or any knowledge gained through participation in the NETC network to outsiders.
Failure to comply with the same would be treated as breach of trust and could invite legal penalties. 1 1
10. Security Requirements
10.1. All security and regulatory measures should be adopted as per NPCI / NHAI /
MoRTH / IHMCL or any other statutory authorities. 2 2
10.2. The Vendor should comply with Bank‟s Information Security policy and audit
requirements including the following 3
10.2.1. Responsibilities for data and application privacy and confidentiality 0.5
10.2.2. Responsibilities on system and software access control and administration 0.5
10.2.3. Custodial responsibilities for data, software, hardware and other assets of the Bank being managed by or assigned to the Vendor 0.5
10.2.4. Physical Security of the facilities 0.5
10.2.5. Physical and logical separation from other customers of the Vendor 0.5
10.2.6. Incident response and reporting procedures 0.5
11. The Vendor to facilitate IS Audit / Third Party VAPT Audit and any other Audit
by Bank / Regulatory / any other Outside Authority as and when required or as per
the frequency set by the Bank. 3 3
12. The Vendor to ensure that all VAPT issues to be addressed and resolved before
the system is made live for customers. 2 2
G. Training and Handholding: 10
1. Vendor shall train designated IDBI Bank officials on the configuration,
operation / functionalities, maintenance, application architecture and components. 2.5
2. The bidders are requested to indicate the optimum number of days / hours
required for both Technical and User level training programs. 2.5
3. Every time the software version is upgraded and/or additional features are
added training has to be imparted to the Banks IT team and users. 2.5
4. The training should be provided without any additional cost to the Bank. 2.5
H. Additional Marks (If Bidder is providing both Issuer and
Acquirer Solution): 10
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1. If the Bidder has both Issuer and Acquirer Solution and is bidding for both the solutions, it shall be eligible for additional marks in Technical Competency. 10
Total Marks 150
The Bidders scoring a minimum of Total - 105 marks i.e. 70% based on the detailed evaluation in
Technical Proposal Evaluation would be qualified and short listed for the next. Phase
i.e.Commercial Bid.
Bidder has to provide the demonstration for the above technical features and provide credible/
supporting documents to this effect he technical evaluation will be done by the committee of
officers of the bank and marks will be awarded at sole discretion of the evaluating officials based
on the Demonstration / documents submitted.
Date Signature with seal
Name &Designation :
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ANNEXURE- 11 (iii)
Technical Evaluation Matrix- BUSINESS ASSOCIATES
for SALES & DISTRIBUTION of FASTag
The General Manager,
IDBI Bank, CMS & GBG Dept,
IDBI Towers, 11th Floor, WTC Complex,
Cuffe Parade Mumbai 400005
SUB: Selection of Vendor for "Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR
BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model"
Ref: Your RFP on captioned work dated 01.01.2020
Detailed technical evaluation will include scrutiny of company profile, technical and functional
information of proposed software/service solution, and system demonstration of proposed solution.
7. The Bidder may highlight the noteworthy/superior features of their solution, in a separate sheet.
8. The Bidder will demonstrate/substantiate all or a few of the claims made in the Technical Bid
to the satisfaction of the Bank, the capability of the solution to support all the required
functionalities at their cost in their lab/office/in any other organization where solution is in use.
9. The Bidder should use their own tools/utilities/simulators to demonstrate the features laid in the
RFP/evaluation criteria.
The various parameters for technical evaluation and their weightage are given in the table below:
SI
No.
Particulars Maximum
Marks
Scoring Mechanism
A. Technical Presentation of the
proposed solution.
250 Demonstration/presentation
of available software on the
functional requirements
Total Technical Marks (T) 250
At the sole discretion and determination of the Bank, Bank may add any other relevant criteria for
evaluating the proposals received in response to this RFP.
The presentation &Demo
Each Bidder has to give a Presentation / Demo of the product to the Bank‟s Committee of Officials
of the Bank. The agenda for the presentation shall be provided to the bidders prior to the
presentation. The bidders are expected to submit the soft copy of the presentation to the bank prior
to the presentation.
This evaluation will be carried out on a total score of 250 based on the evaluation parameters
defined in this section.
Technical Functional Specifications for Compliance by the Bidders for NETC Solution
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BUSINESS ASSOCIATES for SALES & Distribution of FASTag on Opex Model:
Technical Scope of Business Associate for Sales of FASTags S.
No. Broad Features required in Software Score
Total
Score
1 Storage of
Tags:
1.1 Business Associate shall, at all times, be adequately
equipped with space, connectivity and other administrative facilities, shall have the necessary
infrastructure facilities, and any other facility that the
Sales Agency may require, from time to time, for the purpose of storage of the Tags provided by Sales
Agency.
10 20
1.2 Business Associate shall be solely responsible for the preservation and maintenance of the Tags prior to
issue of the same to the Customers and shall be liable in
case of any loss, damage or defect suffered by the Tags
during such period.
10
2
Issuance of
Tags to prospective
customers:
2.1 On any prospective customer approaching to avail of
a Tag, Business Associate shall intimate such person regarding the relevant Tag Issuance Fee and shall collect
Tag Issuance Fee, the Application Form and the KYC
Documents from such person. Business Associate shall on collection of the documents be bound to verify and
ensure that adequate and sufficient KYC Documents as
per the instructions of the Sales Agency have been
provided by the applicant.
10 100
2.2 After collection of the Tag Issuance Fee and the
requisite documents, Business Associate shall ensure
that the vehicle of the prospective customer is not an
Exempted Vehicle. Once it is determined that the prospective customer‟s vehicle is not an Exempted
Vehicle, Business Associate shall issue a Tag to such
customer which corresponds to the category/ class of the prospective customer‟s vehicle and shall affix the same
on the windshield of the prospective customer‟s vehicle.
Business Associate shall ensure that:
10
(a) the placement of the Tag on the windshield shall be
in accordance with the instructions provided by the
Sales Agency, from time to time; 10
(b) only 1 (One) Tag is affixed on the windshield of the
vehicle of the prospective customer at any point of time; and
10
(c) In case any vehicle already has a radio frequency
identification tag (FASTAG) affixed on its windshield,
Business Associate shall remove such tag prior to affixing the Tag.
10
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2.3 Business Associate shall, within the timelines prescribed in the Service Levels, transmit the scanned
copies of the Application Form and the KYC
Documents received from each prospective customer along with the confirmation of payment of the Tag
Issuance Fee and details of the prospective customer‟s
vehicle (to the Sales Agency through SFT protocol or
such other means intimated by the Sales Agency. Either party has agreed upon couriering the documents to Sales
Agency‟s Central/Regional office on the actual cost
borne by the Sales Agency. Scanning, uploading through SFTP & Storage of KYC docs don‟t come
under Business Associate‟s purview.
10
2.4 Business Associate shall retain the original copies of
the Application Form and the KYC Documents received from each prospective customer on behalf of the Sales
Agency and furnish the same to the Sales Agency, as
and when required by the Sales Agency whether for inspection and verification or for storage at the Sales
Agency‟s end.
10
2.5 Business Associate further agrees and acknowledges
that the Sales Agency may require Business Associate to
facilitate the loading/ re-loading of the prepaid account
linked to the Tag issued to Customers at such toll plazas as may be stipulated by the Sales Agency, from time to
time, and in this regard Business Associate shall do all
such acts and deeds that the Sales Agency may require in this regard including, without limitation, ensuring that
CSPs are set up at such toll plazas..
10
2.6 Business Associate shall ensure that the Tag
Issuance Fee collected by it (whether in the form of cash or by means of an electronic payment) on any day, shall
be promptly credited by Business Associate to the Sales
Agency by the end of such day, in to such account of the Sales Agency as the Sales Agency may require, from
time to time. Business Associate agrees and
acknowledges that any breach of this sub-paragraph 2.6
shall require Business Associate to make payment of interest on the funds not credited within the timeline
aforesaid at the rate of 18% (Eighteen Percent) or such
other rate as may be stipulated by the Sales Agency, from time to time.
10
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2.7 Business Associate shall, at its own cost, ensure that it maintains at the CSPs, such infrastructure and
equipment as the Sales Agency may require, from time
to time, for facilitating the loading/ re-loading of the
prepaid account linked to the Tags, and Business Associate shall, its own cost, repair, replace or up-grade
such equipment/ infrastructural facilities and ensure
maintenance of all necessary technological service standards as the Sales Agency may require, from time to
time, in respect thereto. Will be applicable for only
Fixed CSP setup as per the advice of the Sales Agency, with a minimum commitment of 3-month term.
10
3
Activation of the Tags issued
by Business
Associate to
prospective customers
3.1 On receipt of the details set out in paragraph 2.3
above by the Sales Agency, the Sales Agency shall be entitled, at its sole discretion, to determine whether the
account will remain active post KYC verification. It is
clarified that nothing in this Agreement (including,
without limitation, the process of collection of the Tag Issuance Fee, the Application Form and the KYC
Documents by Business Associate) will place any
obligation on the Sales Agency to activate a Tag issued by Business Associate to any person.
10 20
3.2 Sales Agency shall be entitled to terminate or suspend the loading or re-loading of any Tag or cancel
any Tag and on such requirement Business Associate
shall ensure that no loading/ re-loading is carried out in respect of such Tag.
10
4
Loading/ Re-
loading of the
prepaid account linked to the
Tags
4.1 Business Associate shall facilitate load/ re-load
transactions at the CSPs with respect to the prepaid
account linked to the Tag issued to any Customer, in accordance with the directions provided by the Sales
Agency, from time to time.
10 40
4.2 In case the Customer desires to load/ re-load the prepaid account linked to the Tag issued to him by
means of cash, Business Associate shall collect such
monies from the Customer and complete the load/ re-load transaction within the timeline prescribed in the
Service Levels and issue a receipt on behalf of the Sales
Agency to the Customer for the amounts collected.
10
4.3 In case the Customer desires to load/ re-load the
prepaid account linked to the Tag issued to him by means of a debit card or a credit card or by means of
internet Sales Agency or mobile Sales Agency, Business
Associate shall process the load/ re-load transaction within the respective timelines prescribed in the Service
Levels and shall forthwith provide an electronic
confirmation/ receipt on behalf of the Sales Agency to
the Customer.
10
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4.4 Business Associate shall ensure that the amounts
collected by it with respect to any load/ re-load transaction (whether in the form of cash or by means of
an electronic payment) on any day, shall be promptly
credited by Business Associate to the Sales Agency by the end of such day, in to such account of the Sales
Agency as the Sales Agency may require, from time to
time. Business Associate agrees and acknowledges that
any breach of this sub-paragraph 4.4 shall require Business Associate to make payment of interest on the
funds not credited within the timeline aforesaid at the
rate of 18% (Eighteen Percent) or such other rate as may be stipulated by the Sales Agency, from time to time.
10
5 Reporting
5.1 Business Associate shall maintain a detailed log of
all Tag Issuance Fee collected, all Tags issued and the
loading/ re-loading of the Tags pursuant to Paragraph 4, and shall provide such reports in respect of the Services
at such frequency as the Sales Agency may direct from
time to time. The same shall be transmitted to the Sales Agency through SFT protocol or such other means
intimated by the Sales Agency, from time to time.
10 10
6 Miscellaneous
6.1 After considering the feasibility in terms of cost Business Associate shall set up special camps for the
purpose of enrolment and registration of corporate/
commercial vehicles, in such manner, at such locations and in accordance with such instructions as may be
stipulated by the Sales Agency, from time to time
10 20
6.2 Business Associate shall, at its sole cost, connect the Business Associate Systems with the systems of the
Sales Agency and the agents, sub-contractors and agents
of the Sales Agency, as the Sales Agency may require and shall do all such acts, deeds and things as the Sales
Agency may require from time to time.
10
7 Modification to the Services
7.1 Business Associate shall do all such acts, deeds,
things that the Sales Agency may require, including
modifications in respect of the Services, from time to
time, to ensure compliance with the rules, directions or guidelines issued by the Authority, the National
Payments Corporation of India or any Governmental
Authority, from time to time, in relation to the electronic toll collection facility.
10 10
8 Point of Sale Network
The Bidder shall have adequate arrangements through its own channel and / or through its sub-agents for
selling the FASTags 30 30
(1) Available across the country. 30
(2) Available in 10 States. 15
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(3) Available in 5 States. 10
(4) Available in less than 5 States. 5
Total 250
The Bidders scoring a minimum of Total -175 marks i.e. 70% based on the detailed evaluation in
Technical Proposal Evaluation would be qualified and short listed for the next. Phase
i.e.Commercial Bid.
Bidder has to provide the demonstration for the above technical features and provide credible/
supporting documents to this effect he technical evaluation will be done by the committee of
officers of the bank and marks will be awarded at sole discretion of the evaluating officials based
on the Demonstration / documents submitted.
Date Signature with seal Name & Designation :
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Annexure-12
Technical Bid Covering Letter
The General Manager,
IDBI Bank, CMS & GBG Dept,
IDBI Towers, WTC Complex,
Cuffe Parade Mumbai 400005
SUB: Selection of Vendor for -------------------
Ref: Your RFP -------- dated--------------
We have carefully gone through the contents of the above referred RFP and furnish the following information relating to Technical Bid/Specification.
SI.
No.
Particulars Details to be furnished
by the Bidder
a. Name of the Bidder
b. E-mail address of contact persons Details of:
c. Description of business and business background
Service profile &Client profile
d. Approach and methodology for the proposed scope of
work along with illustrative deliverables.
e Details of similar assignments executed by the Bidder
during the last three years in India (Opex Model).
(Name of the Bank, time taken for execution of the
assignments and documentary proof from the Bank
are to be furnished)
f.
g.
Core Business of Bidder
Details of inputs/requirements required by the
Bidder to execute this assignment.
h. Conformity to the obtaining of various
certificates/bench mark testing standards for
the items quoted to meet the intent of the RFP
i. Conformity regarding back to back arrangements with
third party hardware/ software for providing
continuous and un-interrupted support to meet SLA
obligations as per RFP Terms.
Declaration:
a. We confirm that we will abide by all the terms and conditions contained in the RFP.
b. We hereby unconditionally accept that Bank can at its absolute discretion apply whatever
criteria it deems appropriate, not just limiting to those criteria set out in the RFP, in short-
listing of Bidders.
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c. All the details mentioned by us are true and correct and if Bank observes any misrepresentation
of facts on any matter at any stage, Bank has the absolute right to reject the proposal and
disqualify us from the selection process.
d. We confirm that we have noted the contents of the RFP and have ensured that there is no
deviation in filing our response to the RFP and that the Bank will have the right to disqualify us
in case of any such deviations
Date:
Signature with seal
Name:
Designation:
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Annexure-13
Proposed Team Profile
S.
No
Name of proposed
Project Manager /
Team Member.
Professional
Qualificatio
ns
Certifications
/
Accreditation
s
Expertise
In terms of
years and
areas of
expertise
IT Expertise
In terms of
no. of years
and areas of
expertise
Number of
similar
assignments
involved In
Scheduled
Commercial
Banks in
India
Date Signature with Seal............
Name: .......................................................
Designation: ..............................................
Annexure - 14
Compliance Statement
SUB: Selection of Vendor for "Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for Issuer Bank and/or Acquirer Bank and/or BUSINESS
ASSOCIATES for SALES& distribution on Opex model"
Ref: Your RFP on captioned work dated 01/01/2020
DECLARATION
We understand that any deviations mentioned elsewhere in the bid will not be considered
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and evaluated by the Bank. We also agree that the Bank reserves its right to reject the bid,
if the bid is not submitted in proper format as per subject RFP.
Compliance Description Compliance
(Y / N)
Remarks /
Deviations
Terms and
Conditions We hereby undertake and agree to
abide by all the terms and conditions
including all ANNEXUREs,
corrigendum etc. stipulated by the
Bank in this RFP. (Any deviation may
result in disqualification of bids)
Scope of
Work
We certify that the Systems/services
offered by us for tender confirms to all
the Scope of Work stipulated by you
under Clause 7 and Annexure-10 and
Technical Evaluation Matrix as per
Annexure-11 of RFP Document
without, any deviation.
Technical
Evaluation
Matrix
(If any deviation, the same needs to be attached in a separate sheet in the Bidder‟s Letter Head)
Date Signature with Seal............
Name: .......................................................
Designation: ..............................................
Seal of the Company:……………………… Anne
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ANNEXURE-15
Undertaking Letter Format
SUB: Selection of Vendor for "Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR
BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model”
Ref: Your RFP on captioned work dated --------------
1. We understand that Bank shall be placing Order to the Selected Bidder exclusive of taxes
only.
2. We also confirm that we have quoted the solution with GST only.
3. We are agreeable to the payment schedule as per "Payment Terms” of the RFP.
4. We here by confirm to undertake the ownership of the subject RFP.
5. We hereby undertake to provide necessary hardware with latest product and software with
latest version and any third party licenses with latest version from respective OEM(s) for
the implementation of the Services.
6. The charges for the above have been factored in Bill of Material (BOM) or otherwise the
Bid is liable for rejection.
7. We hereby extend our full guarantee and warranty as per terms and conditions of the
tender and contract for the Solution and Services offered against this invitation for tender
offer and will extend all the support and updates for the entire contact period, h. We also
confirm that we have not changed the format of BOM.
Date : Signature with seal:
Name :
Designation :
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Annexure-16
Escalation Matrix
SUB: Selection of Vendor for “Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR
BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model"
Ref: Your RFP on captioned work dated -------
Name of the Company: Service Related Issues:
SI.
No.
Name Designation Full
Office
Address
Phone
No. Mobile
No.
Fax Email
address
a.
First Level Contact
b.
Second level contact
(If response not
received in 4 Hours)
c.
Regional/Zonal Head
(If response not recd
in 24 Hours)
d.
Country Head (If
response not. recd in
48 Hours)
Any change in designation, substitution will be informed by us immediately.
Date Signature with seal
Name :
Designation :
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ANNEXURE-17
Covering letter for Commercial Bid
[Note: This Covering letter should be on the letter head of Bidder and should be signed by an
Authorized Signatory with Name and Seal of the Company]
Reference No:
Date:
To
The General Manager,
IDBI Bank, CMS & GBG,
IDBI Towers, 11th Floor, WTC Complex,
Cuffe Parade, Mumbai 400005
Dear Sir,
SUB: Selection of Vendor for "Implementation and Operation of National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR
BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model"
Ref: Your RFP on captioned work dated -------------
We thank you for providing us an opportunity to participate in the subject RFP. Please find our
commercial offer as per Annexure-18 - Bill of Material for the subject RFP along with this covering letter.
We confirm to the terms & conditions stipulated in the RFP document, subsequent Amendments,
if any and reply to the Pre-Bid Queries. We also confirm that we are agreeable to the payment
schedule mentioned in the subject RFP.
Date Signature with seal Name :
Designation :
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Annexure – 18 (PART- I Section C- ISSUER)
FORMAT FOR COMMERCIAL OFFER
Table I - Price for Procurement of Approved NETC (RFID} FASTags
Bidder’s Quote
S.NO
Quote Value of
NETC RFID
FASTag(as per
NPCI/
MHAI/IHMCL
Approved
specification)
forissuing and
dispatch
Quote
value of
one NETC
RFID
FASTag
(Exclusive
of Taxes)
Tax for Column A
Value of one
NETC RFID
FASTag
(Inclusive of
Taxes)
Weightage$
Weighted
Average Price
A
B
% of
tax
C = Tax
Amount D=A+C E *F=DxE
1 To end customer on
single issuance basis 0.70
2.
To Branch / DSA on
Bulk Issuance Basis>
greater than 1 and
upto 20 tags
0.20
3 To Branch / DSA on
Bulk Issuance Basis>
greater 20 tags
0.10
Total
Quote Weighted Avg Price * 5,00,000@
@Quantity mentioned for the total contract period of 5 years and is indicative only for arriving
L1 vendor payment will be made based on the actual FASTags purchased by the Bank in a
month.
$Above weightage is based on projections, actual weightage may change in future depending on
demand for Single / Bulk Issuance
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Annexure – 18 (PART- I Section C- ISSUER) Contd….
Table – II (PART- I Section C-ISSUER)
Price for Issuer Transactions in NETC (RFID) FASTags
Bidder’s Quote
S.NO Items Details
Value in
percentage of
Transaction
Value for each
Transaction in
FASTags (Excl.
Taxes)
Tax for Column A
Value
(Inclusive of
Taxes)
Total
Transaction
Value in
FASTags
per Annum (In
Rupees)
A B %
of tax
C = Tax
Amount D= A+C E=D*120 Crs
@
1.
Quote in percentage of INTERCHANGE / MDR Charges#
2.
Quote value in percentage of Transaction
Value for each Transaction in NETC (RFID) FASTag as per scope of work. (Row 1*1.50%)
Total
@ Total transactions have been arrived at the assumption of 5,00,000 RFID Tags, 2 transactions per month of
value Rs. 100/- (Rupees One Hundred only). Total Value = 500000*2*12* 100- Rs.1,20,00,00,000/- (Rupees One
Hundred and Twenty Crores only) during the contract period of 5 years. Payment will be made based on the
actual value of the transactions on FASTags in a month.
# INTERCHANGE / MDR Charges for Issuer Bank is 1.50% as on date, the same is subject to change in
future. Payout to vendor will be done on monthly basis and will depend on actual INTERCHANGE / MDR
charges as on date of transaction.
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Annexure – 18 (PART- I Section C- ISSUER) Contd….
Table – III (PART- I Section C-ISSUER)
Total Quote for Issuer Transactions in NETC (RFID) FASTags
Total Quote for the Contract Period (5 Years)
[Amount in Indian Rupees]
SI.
No.
Details
Total Cost of
Ownership [inclusive of tax]
I Price details of Procurement of Approved NETC (RFID)
FASTags Table-I [Column E ]
II Price Details of for Transactions in NETC (RFID) FASTags
Table-II [Column E ]
III Total Cost of Ownership [Sum of A and B table]
Undertaking
1. Bill of material is submitted on the letter head and is signed by an Authorised Signatory
with Name and Seal of the Company.
2. We confirm that we have gone through RFP clauses, subsequent amendments and replies
to pre-bid queries (if any) and abide by the same.
3. We have not changed the structure of the format nor added any extra items. We note that
any such alternation will lead to rejection of Bid. 4. We agree that no counter condition/assumption in response to commercial bid will be
accepted by the Bank. Bank has a right to reject such bid.
5. We are agreeable to the payment schedule as per “Payment Terms" of the RFP.
Signature with seal Name:
Designation:
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Annexure – 18 (PART II Section C-ACQUIRER)
FORMAT FOR COMMERCIAL OFFER
Table I - Price for Acquiring Transactions in NETC (RFID) FASTags
Bidder’s Quote
S.NO Items Details
Quote value in
percentage of
Transaction Value
for each
Transaction in
Acquiring
FASTags (Excl.
Taxes)
Tax for Column A
Value
(Inclusive
of Taxes)
Total Transaction
Value in FASTags
per Annum (In
Rupees)
A
B
% of
tax
C = Tax
Amount D= A+C E=D*250 Crs
@
1.
Quote in percentage of INTERCHANGE / MDR Charges#
2
Quote value in percentage of Transaction Value for each Transaction in Acquiring NETC (RFID) FASTag as per scope of work.
Total
# INTERCHANGE / MDR Charges for Issuer Bank is 1.25% as on date, the same is subject
to change in future. Payout to vendor will be done on monthly basis and will depend on
actual INTERCHANGE / MDR charges as on date of transaction.
@Total Transaction Value mentioned is indicative only for arriving L1 vendor. The number
of transactions have been arrived at the assumption of 10,00,000 Transactions year for 10
Toll Plazas, Value Rs. 100/- (Rupees One Hundred only) for Average 2.5 years (though
Contract term is 5 years).
Total Value of transactions = 10,00,000*10*100*2.5= Rs.2,50,00,00,000/- (Rupees Two
Hundred and Fifty Crore only) during the contract period of 5 years. Payment will be made
based on the actual value of the transactions on FASTags in a month.
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Annexure – 18 (PART- III Section C-BUSINESS ASSOCIATE for SALES &
DISTRIBUTION)
FORMAT FOR COMMERCIAL OFFER
Table I - Quote for Business Associate of NETC (RFID) FASTags per tag
Table II - Quote for Business Associate of NETC (RFID) FASTags (%age of
INTERCHANGE / MDR)
@ Total transactions have been arrived at the assumption of 5,00,000 RFID Tags, 2 transactions per month of value Rs. 100/- (Rupees One
Hundred only). Total Value = 500000*2*12* 100- Rs.1,20,00,00,000/- (Rupees One Hundred and Twenty Crores only) during the contract
period of 5 years. Payment will be made based on the actual value of the transactions on FASTags in a month.
# INTERCHANGE / MDR Charges for Issuer Bank is 1.50% as on date, the same is subject to change in future. Payout to vendor will be
done on monthly basis and will depend on actual INTERCHANGE / MDR charges as on date of transaction.
$ The above calculation are based on total transactions over five years period, in case bank goes for engagement of multiple vendors, the
volumes shall come down proportionately to the tune of number of vendors.
Bidder’s Quote
S.NO Items Details
Quote of one
NETC RFID
FASTag
Distribution
(Exclusive of
Taxes)
Tax for Column A
Quote of one
NETC RFID
FASTag (Inclusive
of Taxes)
Quantity
Total Cost
for NETC
TFID Tags
(Inclusive
of Taxes)
A
B
% of
tax
C = Tax
Amount D=A+C E *F=DxE
1 Quote for Distribution / Sale of NETC RFID FASTag
5,00,000
Bidder’s Quote
S.NO Items Details
Value in
percentage of
Transaction
Value for each
Transaction in
FASTags (Excl.
Taxes)
Tax for Column A
Value
(Inclusive of
Taxes)
Total Transaction
Value in FASTags
per Annum (In
Rupees)
A B %
of tax
C = Tax
Amount D= A+C E=D*120 Crs
@
1.
Quote in percentage of INTERCHANGE / MDR Charges#
2.
Quote value in percentage of Transaction Value for each Transaction in NETC (RFID) FASTag
as per scope of work. (Row 1*1.50%)
Total
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Annexure – 18 (PART- III Section C- Business Associate for Sales and Distribution)
Contd….
Table – III (PART- III Section C-Business Associate for Sales and Distribution)
Total Quote for Business Associateof NETC (RFID) FASTags
Total Quote for the Contract Period (5 Years)
[Amount in Indian Rupees]
SI.
No.
Details
Total Cost of
Ownership
[inclusive of tax]
I Price details of Procurement of Approved NETC (RFID)
FASTags Table-I [Column E ]
II Price Details of for Transactions in NETC (RFID) FASTags
Table-II [Column E ]
III Total Cost of Ownership [Sum of A and B table]
Undertaking
1. Bill of material is submitted on the letter head and is signed by an Authorised Signatory
with Name and Seal of the Company.
2. We confirm that we have gone through RFP clauses, subsequent amendments and replies
to pre-bid queries (if any) and abide by the same. 3. We have not changed the structure of the format nor added any extra items. We note that
any such alternation will lead to rejection of Bid.
4. We agree that no counter condition/assumption in response to commercial bid will be
accepted by the Bank. Bank has a right to reject such bid.
5. We are agreeable to the payment schedule as per “Payment Terms" of the RFP.
Signature with seal Name:
Designation:
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Appendix-A
Instructions for Part-A Conformity to Eligibility Criteria
Instructions to be noted while preparing/submitting Part A- Conformity to Eligibility Criteria The
Proposal should be made in an organized, structured, and neat manner. Brochures / leaflets etc.
should not be submitted in loose form. All the pages of the submitted bids should be filed and
paginated (serially numbered) with seal and signature of the authorized signatory.
1) Index of all the document(s) submitted with page numbers.
2) Earnest Money Deposit (EMD).
3) Power of Attorney / Authorization letter signed by the Competent Authority with the seal of
the Bidder's Company / Firm in the Name of the person signing the tender documents.
4) Checklist as per Annexure-1.
5) Bid Covering letter as per Annexure-2.
6) Eligibility Criteria declaration with supporting Document(s) as proof for each item in
Eligibility Criteria as per Annexure-3.
7) Profile of the Company / Firm as per Annexure-4.
8) Details of Offices/Branches/Service Centers as per Annexure-5.
9) Track Record of Past Experience of Implementation and Operation of "National Electronic
Toll Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR
BUSINESS ASSOCIATES for SALES& DISTRIBUTION OF FASTAGS ON OPEX
Model" covering Name and address of major clients and email ids, telephone numbers
(landline and mobile no), fax numbers of their Executives etc as per Annexure-7.
10) Non-Disclosure Agreement as per Annexure-8.
11) Pre Contract Integrity Agreement as per Annexure 9
12) Write up on the Work Experience / Expertise in Implementation and Operation of
“National Electronic Toll Collection (NETC) Solution for Issuer Bank and/or Acquirer Bank
and/or BUSINESS ASSOCIATES for SALES and Distribution of FASTags on Opex model".
13) Separate envelopes to be used for each part i.e.
Part I- NETC Solution for Issuer Bank
Part II – NETC Solution or Acquirer Bank
Part III – Business Associate for sale and distribution of FASTag
14) Further all these three envelopes should be placed in single larger envelopes and submitted
with heading “Submission of Bid for Implementation and Operation of National
Electronic Toll Collection (NETC) Solution for Issuer Bank and/or Acquirer Bank
and/or BUSINESS ASSOCIATES for SALES and Distribution of FASTags on Opex
model” with clearly ticking by right sign on the part for which bid is being submitted.
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Appendix-B
Instructions to be noted while preparing/submitting Part B-Technical Proposal
The Technical Proposal should be made in an organized, structured, and neat manner. Brochures /
leaflets etc. should not be submitted in loose form. All the pages of the submitted bids should be
filed and paginated (serially numbered) with seal and signature of the authorized signatory.
Technical Offer for this RFP shall be made as under:
1) Index of all the document(s) submitted with page numbers.
2) Compliance to the Detailed Scope of Work - Annexure-10 [(i),(ii) & (iii)]
3) Bidder's Response for Detailed Technical Evaluation Matrix - Annexure-11 [(i),(ii) & (iii)]
4) Technical Bid Covering Letter as per Annexure-12.
5) Details Project profile team as per Annexure-13.
6) Compliance Statement as per Annexure-14.
7) Undertaking Letter as per Annexure-15.
8) Escalation Matrix as per Annexure-16.
9) Ownership letter by the Bidder. (Undertaking letter by the Bidder taking the ownership of the
project execution in case third party is also involved in project execution either fully or
partially. The Bidder shall also submit the ownership certificate issued by the third party
clearly mentioning the extent of ownership).
10) The Bidder to submit a Certificate that the proposed Solution for “Implementation and
Operation of National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND /
OR, AQUIRER Bank AND / OR BUSINESS ASSOCIATES for SALES& DISTRIBUTION
OF FASTAGS ON OPEX Model” offered by the Bidder to the Bank is correct, viable,
technically feasible for implementation and the solution will work without any hassles in all
the locations.
11) Technical Documentation (Product Brochures, leaflets, manuals, drawings).
12) A detailed list of the other Infrastructure required and any other precautions to be undertaken
should be given in detail along with the Technical Proposal.
13) Separate envelopes to be used for each part i.e.
Part I- NETC Solution for Issuer Bank
Part II – NETC Solution or Acquirer Bank
Part III – Business Associate for sale and distribution of FASTag
14) Further all these three envelopes should be placed in single larger envelopes and submitted
with heading “Submission of Technical Bid for Implementation and Operation of
National Electronic Toll Collection (NETC) Solution for Issuer Bank and/or Acquirer
Bank and/or BUSINESS ASSOCIATES for SALES and Distribution of FASTags on
Opex model” with clearly ticking by right sign on the part for which bid is being submitted.
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Appendix-C
Instruction to be noted while preparing/submitting Part C-Commercial Bid
The commercial Bid should be made in an organized, structured, and neat manner. Brochures /
leaflets etc.,should not be submitted in loose form. All the pages of the submitted bids should be
filed and paginated (serially numbered) with seal and signature of the authorized signatory.
The suggested format for submission of commercial Offer for this RFP is as follows:
a) Covering Letter for Commercial Bid per Annexure-1 7.
b) Bill of Material as per Annexure-18. (Part I- Section C-NETC Solution for Issuer Bank- Table
I,II & III), (Part II – Section C -NETC Solution or Acquirer Bank- Table I) and (Part III – Section
C – Business Associate for sale and distribution of FASTag- Table I,II & III)
c) Separate envelopes to be used for each part i.e.
Part I- NETC Solution for Issuer Bank
Part II – NETC Solution or Acquirer Bank
Part III – Business Associate for sale and distribution of FASTag
d) Further all these three envelopes should be placed in single larger envelope and submitted with
heading “Submission of Commercial Bid for Implementation and Operation of National
Electronic Toll Collection (NETC) Solution for Issuer Bank and/or Acquirer Bank and/or
BUSINESS ASSOCIATES for SALES and Distribution of FASTags on Opex model” with
clearly ticking by right sign on the part for which bid is being submitted.
e) Finally all these three larger envelopes should be placed in single even larger envelope and
submitted with heading “Submission of Bid for Implementation and Operation of National
Electronic Toll Collection (NETC) Solution for Issuer Bank and/or Acquirer Bank and/or
BUSINESS ASSOCIATES for SALES and Distribution of FASTags on Opex model” with
clearly ticking by right sign on the part for which bid is being submitted.
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Appendix-D
Proforma of Bank Guarantee for Contract Performance
(To be submitted on Non-Judicial stamp paper of appropriate value Purchased in the name of the
issuing Bank)
THIS GUARANTEE AGREEMENT executed at ___________ this ________ day of
_____________ 2019.
BY:
______________________ Bank, a body corporate constituted under _______________,
having its Registered Office/ Head Office at ______________, and a Branch Office at
_____________________________________________________ (hereinafter referred to as
“the Guarantor”, which expression shall, unless it be repugnant to the subject, meaning or
context thereof, be deemed to mean and include its successors and assigns)
IN FAVOUR OF:
IDBI Bank Ltd, a company registered under the Companies Act, 1956 (1 of 1956) and a
company within the meaning of Section 2(20) of the Companies Act, 2013 and a Banking
company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of
1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai –
400 005 (hereinafter referred to as “IDBI Bank” or “Bank” which expression shall unless it be
repugnant to the subject, meaning or context thereof, be deemed to mean and include its
successors and assigns).
WHEREAS (Name and address of M/s XXXX Ltd (hereinafter referred to as “the
CONTRACTOR") has undertaken for "Implementation and Operation of National Electronic Toll
Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR
BUSINESS ASSOCIATES for SALES& DISTRIBUTION OF FASTAGS ON OPEX Model” as
per their Contract dated with you
(hereinafter referred to as “the CONTRACT/Service Provider ")
AND WHEREAS in terms of the Conditions as stipulated in the Contract, the CONTRACTOR is
required to furnish, a Bank Guarantee by way of Performance Guarantee, issued by a Scheduled
Bank in India, in your favour, as per Clause of the CONTRACT, to secure due and
satisfactory compliance of the obligations by the CONTRACTOR on their part, in accordance with
the CONTRACT, (which guarantee is hereinafter called as “the PERFORMANCE
GUARANTEE)
AND WHEREAS the CONTRACTOR has approached us, (Name of the issuing Bank) for
providing the PERFORMANCE GUARANTEE,
AND WHEREAS in consideration of the fact that the CONTRACTOR is our valued constituent,
and the fact that he has entered into the CONTRACT with you, WE (Name of the Bank) having
our Registered Office at. and local office at. ‟India have agreed to
issue the PERFORMANCE GUARANTEE,
NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:
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In consideration of the above premises, the Guarantor hereby unconditionally, absolutely and
irrevocably guarantees to the Bank as follows:
The words and expressions not specifically defined shall have the same meanings as are
respectively assigned to them in the RFP document.
1. The Guarantor hereby guarantees and undertakes to pay, on demand, to the IDBI
Bank at its office at Mumbai forthwith, the sum of
`……………………………………….or any part thereof, as the case may be, as
aforesaid due to the IDBI Bank from the Service Provider, towards any loss, costs,
damages, etc. suffered by the IDBI Bank on account of default or breach of the Service
Provider in the faithful observance and performance of the terms, conditions, covenants,
stipulations, provisions of the Contract and/or the said documents, without any demur,
reservation, contest, recourse or protest or without any reference to the Service
Provider. Any such demand or claim made by the IDBI Bank, on the Guarantor shall be
final, conclusive and binding, notwithstanding any difference or any dispute between
the IDBI Bank and the Service Provider or any dispute between the IDBI Bank and the
Service Provider pending before any Court, Tribunal, Arbitrator, or any other authority.
2.The Guarantor agrees and undertakes not to revoke this Guarantee during the currency
of these presents/the said documents, without the previous written consent of the IDBI
Bank and further agrees that the Guarantee herein contained shall continue to be
enforceable until and unless it is discharged earlier by the Bank, in writing.
3. IDBI Bank shall be the sole judge to decide whether the Service Provider has failed
to perform and/or observe the terms of the Contract or the said documents or for
providing the Services by the Service Provider to IDBI Bank, and on account of the said
failure what amount has become payable by the Service Provider to the IDBI Bank
under this Guarantee. The decision of the IDBI Bank in this behalf shall be final,
conclusive and binding on the Guarantor and the Guarantor shall not be entitled to
demand IDBI Bank to establish its claim under this Guarantee, but shall pay forthwith,
the sums demanded, without any objection, whatsoever.
4. To give effect to this Guarantee, IDBI Bank, may act as though the Guarantor was
the principal debtor to IDBI Bank.
5. The liability of the Guarantor, under this Guarantee shall not be affected by:
(a) any change in the constitution or winding up of the Service Provider or any
absorption, merger or amalgamation of the Service Provider with any other company,
corporation or concern; or
(b) any change in the management of the Service Provider or takeover of the
management of the Service Provider by the Government or by any other authority; or
(c) acquisition or change in constitution of the Service Provider and/or of any of its
undertaking(s) pursuant to any law; or
(d) any change in the constitution of IDBI Bank; or
(e) any change in the setup of the Guarantor which may be by way of change in the
constitution, winding up, voluntary or otherwise, absorption, merger or amalgamation
or otherwise; or
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(f) the absence or deficiency of powers on the part of the Guarantor to give
Guarantees and/or Indemnities or any irregularity in the exercise of such powers.
(g) any variance in the terms and conditions of the said documents.
IDBI Bank shall be at liberty to make any modification or otherwise vary or alter the
said terms & conditions and/or rules or regulations concerning the said documents and
the same will not in any way discharge or otherwise vitiate or affect this Guarantee.
Notwithstanding anything contained hereinabove, the liability of the Guarantor
hereunder shall not exceed the rupee equivalent of
………………………………………. (In words).
Any act or omission, time or indulgence granted by IDBI Bank to the Service Provider
and/or Guarantor if any will also not discharge this Guarantee or otherwise vitiate or
affect or prejudice this Guarantee. Notwithstanding anything to the contrary contained
herein, and / or any indulgence shown by IDBI Bank, the Guarantee hereby furnished
shall remain in full force and effect until the ultimate balance of the entire dues of IDBI
Bank being Rs. [] under this Guarantee as aforesaid have been pain in full.
The Guarantor shall on demand make the payment without set-off and free and clear of
any deductions, charges, fees, or withholding of any nature presently or in the future
imposed, levied, collected, withheld or assessed by the Government or any political
subdivision or authority and therein and thereof.
The Guarantor confirms that a mere letter from IDBI Bank that there has been a
default/failure on the part of the Service Provider in faithfully observing and performing
the terms, conditions, covenants, stipulations, provisions, of the Contract/ the said
documents, shall without any other or further proof be final, conclusive and binding on
the Guarantor.
This Guarantee will expire on _______________ (expiry date).
However,
Any demand or claim under this Guarantee must be received by the Guarantor by
………. (Date) ([●] after the expiry date).
Notwithstanding anything to the contrary, the Guarantor hereby agrees and undertakes
to extend the validity period of this guarantee for a further period as decided by IDBI
Bank when such request is received at least 15 days before the expiry of validity period
of the Guarantee.
This Guarantee shall be binding upon the Guarantor and successors –in -interest and
shall be irrevocable.
For all purposes connected with this Guarantee and in respect of all disputes and
differences under or in respect of these presents or arising there from the courts of
Mumbai shall have exclusive jurisdiction.
IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on the day,
month and year first herein above written as hereinafter appearing.
SIGNED AND DELIVERED BY
the within named Guarantor,
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______________________,
by the hand of Shri.__________,
its authorised official.
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Appendix – E
Format for Sending Pre-Bid Queries
SI.
No.
Page
No. of
RFP
Clause No RFP Clause Bidder's Query
1
2
3
4
5
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Information Security Certificate
Appendix-F
(This certificate is to be rendered on Letterhead of the bidder)
This is to certify that–
1. Hardware and the software/future upgrades being offered do not contain any kind of
malicious code such as Viruses, Trojan, and Spyware that would:-
(a) Obstruct the desired and the designed function of hardware.
(b) Cause physical damage to the user or their equipment during the usage of the equipment.
(c) Tap the information regarding network, users and information stored on the network of the
Bank or in its CBS Platform or otherwise.
(d) Culminate into software attack, theft of intellectual property rights, identity theft, theft of
equipment or information, sabotage & information extortion;
2. We undertake to be liable in case of any loss that may be caused to the Purchaser due to the
breach of any of the aforesaid assurances & representations and also for any physical damage,
loss of information, loss of reputation and those relating to copyright and Intellectual Property
Rights (IPRs), caused due to activation of any such malicious code in the hardware / software
supplied.
3. We shall make sure that the sensitive data (such as password, financial information,
biometric information, personal information, customer data, images for data entry shared by
the Bank etc.) shared by the Bank will be kept within the geographical boundaries of India.
These information/ data/ images will never travel to any network or system outside
geographical boundaries of India.
Date: (Signature of Authorized Signatory)
Place: Name and designation
Company Seal:
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Appendix -F Contract Form
THIS AGREEMENT made at………………… the ………day of ……………………. 2019
between
IDBI BANK LIMITED, a company incorporated and registered under the Companies Act, 1956 (1
of 1956) and a company under section 2 (20) of Companies Act 2013 (18 of 2013) and a banking
company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949)
and having its registered office at IDBI Tower, WTC, Cuffe Parade, Mumbai – 400 005
(hereinafter called “the Purchaser/the Bank/ IDBI Bank” which expression shall unless it be
repugnant to the subject, context or meaning thereof shall be deemed to mean and include its
successors and assigns) of the ONE PART
And
……………. (Name of Successful Bidder) of …………………… (Please specify the registered
office of the Successful Bidder) (Hereinafter called “the Vendor/ Service Provider ” which
expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed
to mean and include its successors) of the OTHER PART;
(A) Wherea as the Bank floated an Requested for Proposal dated ------------------------
(RFP) inviting bids from eligible bidders for availing following services viz.
Part I i.e. RFP for Issuer Bank Solution on Opex Model meaning Vendor for Supply,
Personalization and Delivery of RFID FASTag for NETC project of the Bank and end to
end Technology Service Provider (TSP) for NETC issuing Module Management system
under OPEX model as mentioned in detailed scope in Annexure 10(i);
Part II i.e. RFP for Acquirer Bank Solution means Vendor for managing the end to end
Acquiring business as a TSP, as mentioned in detailed scope in Annexure -10 (ii);and
Part III i.e. RFP for Business Associate for Sales & Distribution of FASTags means Vendor
for Distribution and Marketing of FASTags through various channels as mentioned in
detailed scope in Annexure -10 (iii).
(B) Whereas the Service provider emerged as successful bidder for rendering of the Services
of Part I ----------------------------and/ Part –II and or Part –III
for the sum of Rs.……………………… (Contract Price in Words and Figures)
(Hereinafter called “the Contract Price”).Please refers Section-5 of RFP.
NOW THIS AGREEEMENT WITNESSETH AND IT IS HEREBY AGREED BY AND
BETWEEN THE PARTIES HERETO AS FOLLOWS:
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1) In this Agreement words and expressions shall have the same meanings as are respectively
assigned to them in the RFP/Conditions of Contract/ Scope of work referred to with respect to
Part of Service Provider selected for providing along with the all other general terms and
conditions mentioned in the RFP..
2) The signed original copy of the RFP no. IDBI/PCell/RFP/2018-19/____, dated
__________submitted by the contractor with the purchaser shall form an integral part of this
contract form.
a. The parties hereto by way of abundant precaution do hereby agree, admit & declare that
all the contractor's representations, warranties & undertakings recorded in the RFP shall
be deemed to be incorporated and adopted herein by reference to constitute and form an
integral part of this contract form.
b. Each of the representations, warranties and undertakings of the Vendor contained in the
RFP shall be deemed to have been made as of the date hereof. In consideration of the
payments to be made by the Purchaser to the Vendor as hereinafter mentioned, the
Vendor hereby agrees and covenants with the Purchaser to provide/render the Services
and to remedy defects, if any therein, strictly in conformity in all respects with the
provisions of the Contract.
3) The Purchaser hereby agrees and covenants to pay the Vendor in consideration of the rendering
of the Services, furnish necessary undertakings, guarantees and also to remedy defects, if any
therein, the Contract price or such other sum as may become payable under the provisions of
the Contract at the times and in the manner prescribed by the Contract.
IN WITNESS WHEREOF the parties hereto have caused this Agreement to be executed on the
day, month and year first above written.
Signed and Delivered by the within named
Signature :
Name :
Date : ..........................
Signed and Delivered by .................................. the within named M/s. .................................. .................................. Date : .......................
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Appendix G
Deed of Indemnity
(To be submitted by the Successful Bidder)
On Rs. 500/- Stamp Paper
This Deed of Indemnity executed at Mumbai on the ______ day of _______ by
________________________________________<insert name of the Successful Bidder>
(hereinafter referred to as “the Obligor” which expression shall unless it be repugnant to the
context, subject or meaning thereof, shall be deemed to mean and include successors and permitted
assigns);
IN FAVOUR OF
IDBI Bank Limited, a company incorporated and registered under the Companies Act, 1956 (1 of 1956) and a company under section 2 (20) of Companies Act 2013 (18 of 2013) and a
banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of
1949) and having its registered office at IDBI Tower, WTC, Cuffe Parade, Mumbai – 400 005
(hereinafter referred to as “Bank” which expression shall, unless it be repugnant to the subject or
context or meaning thereof, be deemed to mean and include its successors and assigns)
Now, the Bank and Successful Bidder wherever the context so permits, shall hereinafter
collectively refer to as the “Parties” and individually as a “Party”.
WHEREAS
1) The Obligor has
a) offered to supply of ---------------(“Services”)as inclusively stated under sections
Service Level Expectations and Specifications Systems & Solutions;
b) Represented and warranted that they have obtained all permissions, consents, licenses,
registrations, confirmations, approvals from all authorities, both regulatory and non-
regulatory, including statutory or otherwise, local, municipal, governmental, quasi
governmental, as are required under Applicable Laws for executing the Services to the
Bank and also represented and covenanted that all above approvals shall remain in force
during contract period;
c) Represented and warranted that the aforesaid Services offered to Bank do not violate
any provisions of the applicable laws, regulations or guidelines including legal and
environmental. In case there is any violation of any law, rules or regulation, which is
capable of being remedied the same will be got remedied immediately to the
satisfaction of Bank;
d) Represented and warranted that they are authorized and legally eligible and otherwise
entitled and competent to enter into such contract(s) with Bank;
2) Bank, relying and based on the aforesaid representations and warranties of the Obligor, has
agreed to avail the services of the Obligor on the terms and conditions contained in its
Contract dated ____________________ (the Contract) with the Obligor;
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3) One of the conditions of the aforesaid Contract is that the Obligor is required to furnish an
indemnity in favor of Bank indemnifying the latter against any loss, damages or claims
arising out of any violations of the applicable laws, regulations, guidelines during the
execution of its services to Bank over the contract period as also for breach committed by the
Obligor on account of misconduct, omission and negligence by the Obligor.
4) In pursuance thereof, the Obligor has agreed to furnish an indemnity in the form and manner
and to the satisfaction of Bank as hereinafter appearing;
NOW THIS DEED WITNESSETH AS UNDER: In consideration of Bank having agreed to award the aforesaid contract to the Obligor, more
particularly described and stated in the aforesaid Contract, the Obligor do hereby agree and
undertake that:
1. The Obligor shall, at all times hereinafter, save and keep harmless and indemnified Bank,
including its respective directors, officers, and employees and keep them indemnified from and
against any claim, demand, losses, liabilities or expenses of any nature and kind whatsoever
and by whomsoever made in respect of the said Contract and any damage caused from and
against all suits and other actions that may be instituted taken or preferred against Bank by
whomsoever and all losses, damages, costs, charges and expenses that Bank may incur by
reason of any claim made by any claimant for any reason whatsoever or by anybody claiming
under them or otherwise for any losses, damages or claims arising out of all kinds of fire,
accidents, destruction, deliberate or otherwise, direct or indirect, from those arising out of
violation of applicable laws, regulations, intellectual property rights, patents, copy rights,
guidelines and also from the environmental damages, if any, which may occur during the
contract period.
2. The Obligor further agrees and undertakes that the Obligor shall, during the Contract period,
ensure that all the permissions, authorizations, consents are obtained from the local and/or
municipal, statutory, regulatory and/or governmental authorities, as may be required under the
applicable laws, regulations, guidelines, orders framed or issued by any appropriate authorities.
3. The Obligor further agrees to provide complete documentation of all sub-systems, operating
systems, systems software, utility software and other software, they are having. The Obligor shall also provide licensed software for all software services, whether developed by it or
acquired from others for performing the obligations under the Contract. The Obligor shall also
indemnify and keep indemnified IDBI against any levies / penalties / claims / demands
litigations, suits, actions, judgments, and or otherwise ion account of any default and or breach
and or otherwise in this regard.
4. If any additional approval, consent or permission is required by the Obligor to execute and
perform the Contract during the currency of the Contract, they shall procure the same and/or
comply with the conditions stipulated by the concerned authorities without any delay.
5. The obligations of the Obligor herein are irrevocable, absolute and unconditional, in each case irrespective of the value, genuineness, validity, regularity or enforceability of the aforesaid
Contractor the insolvency, bankruptcy, re-organization, dissolution, liquidation or change in
ownership of Bank or Obligor or any other circumstance whatsoever which might otherwise
constitute a discharge of or defense to an indemnifier.
6. The obligations of the Obligor under this deed shall not be affected by any act, omission,
matter or thing which, would reduce, release or prejudice the Obligor from any of the
indemnified obligations under this indemnity or prejudice or diminish the indemnified
obligations in whole or in part, including in law, equity or contract (whether or not known to it,
or to Bank).
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7. This indemnity shall survive the aforesaid Contract.
8. Any notice, request or other communication to be given or made under this indemnity shall be
in writing addressed to either party at the address stated in the aforesaid Contract and or as
stated above. 9. This indemnity shall be governed by, and construed in accordance with, the laws of India. The
Obligor irrevocably agrees that any legal action, suit or proceedings arising out of or relating to
any this indemnity may be brought in the Courts/Tribunals at Mumbai. Final judgment against
the Obligor in any such action, suit or proceeding shall be conclusive and may be enforced in
any other jurisdiction, by suit on the judgment, a certified copy of which shall be conclusive
evidence of the judgment, or in any other manner provided by law. By the execution of this
indemnity, the Obligor irrevocably submits to the exclusive jurisdiction of such Court/Tribunal
in any such action, suit or proceeding.
10. Bank may assign or transfer all or any part of its interest herein to any other person. Obligor shall not assign or transfer any of its rights or obligations under this indemnity, except with the
prior written consent of the Bank.
The words and expressions not specifically defined shall have the same meanings as are respectively
assigned to them in the Bid Document.
IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and year first
above written.
Signed and Delivered on behalf of )
( ___________________ )
by the hand of ___________________,)
_________, the authorized official )
of the Obligor )
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Appendix H
Undertaking from OEM
To,
The Chief General Manager, IT Department
IDBI Bank Ltd
IDBI Tower, 18th Floor, WTC Complex,
Cuffe Parade, Mumbai -5.
Dear Sir,
We_______ (OEM Vendor) who are established and reputed manufacturers of Enterprise Network Management Solution (Make: ) having factories/ Depot at ______ do hereby authorize
M/s.______ (Vendor Name) to offer their quotation, negotiate and conclude the contract with you
against the above invitation for the Bid.
We hereby extend our full support for ENMS solution for entire contract period per as per terms
and conditions of the tender offered against this invitation for Bid by the above firm. During
support period, If vendor is not able to resolve the issue, support should be directly provided by us.
We also extend our service support and Assurance of availability of our equipment‟s/solutions as
per terms and conditions of the tender, to M/s. ________ (Vendor Name) for a period of Three (3) years i.e. up to ________
Dated at ______________ this ________ day of _____________2019.
Authorized Signatory
Signature :
Name :
Designation :
Name & Address of the company :
Seal of the Company :
*To be submitted on Company (OEM)‟s letterhead.