requirements for public sector cloud computing

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Trust and Transformation Requirements for Public Sector Cloud Computing Peter Coffee VP / Head of Platform Research salesforce.com inc.

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Mission orientation, not a merely migrated focus on IT-centric issues, should mark the mainstream adoption of cloud services for public-sector operations. Government, health care, education and other public services should enjoy the accelerated delivery and ubiquitous availability that a true cloud can provide.

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Page 1: Requirements for Public Sector Cloud Computing

Trust and Transformation Requirements for Public Sector Cloud Computing

Peter Coffee

VP / Head of Platform Research

salesforce.com inc.

Page 2: Requirements for Public Sector Cloud Computing

Transforming Public-Sector Success

San Francisco’s Family Service Agency Builds

HIPAA-compliant EHR and Case Management App

50% reduction in time spent on paperwork,

reporting and reimbursement

Eliminated 2-month wait for County reports

Real-time tracking of individual client

outcomes (treatments adjusted accordingly)

Self-audits and tracking of clinician, program,

and division productivity

Automated reimbursement process though

auto-population of funder forms

Bob Bennett

CEO

Page 3: Requirements for Public Sector Cloud Computing

Mission – Not Partition

Page 4: Requirements for Public Sector Cloud Computing
Page 5: Requirements for Public Sector Cloud Computing

What is the organization’s mission?

What information supports that mission?

Where does it originate?

Who holds it?

Who can see it?

What events change it?

When is that important?

How do people know?

How can people act?

These are not new questions: NSA IAM introduced 2004

Becoming ‘Securely Social’

Page 6: Requirements for Public Sector Cloud Computing

Password security policies

Rich Sharing Rules

User Profiles

SSO/2-factor solutions

Login… Authenticate…Apply Data Security Rules… View Filtered Content

Designed From Line 1 to be Shared and Secure

Page 7: Requirements for Public Sector Cloud Computing

Granular Privilege Assignment

+ Expanding Ecosystem of Management Tools

Page 8: Requirements for Public Sector Cloud Computing

Best Practices Matter More than Data Location

"There are five common factors that lead

to the compromise of database

information":

• ignorance

• poor password management

• rampant account sharing

• unfettered access to data

• excessive portability of data

DarkReading.com, October 2009

Page 9: Requirements for Public Sector Cloud Computing

Trust is Earned by Transparency

Page 10: Requirements for Public Sector Cloud Computing

Trusted Advisors Recommend the Cloud

Potential benefits from

transitioning to a public

cloud computing

environment:

• Staff Specialization

• Platform Strength

• Resource Availability

• Backup and Recovery

• Mobile Endpoints

• Data Concentration

Page 11: Requirements for Public Sector Cloud Computing

Continued Availability Improvement

Winter ’12 release: downtime reduced to 2 hours

Further reduction of maintenance downtime in FY13

“Great work reducing the pain of the quarterly upgrade so dramatically.

The difference to our business between 2 or 3 minutes of downtime and

2 or 3 hours can’t be overstated.”

Spring ‘11 Summer ‘11 Winter ‘12

Page 12: Requirements for Public Sector Cloud Computing

Robust infrastructure security

Rigorous operational security

Granular customer controls

– Role-based privilege sets

– Convenient access control & audit

“Sum of all fears” superset protection

– Multi-tenancy reduces opportunities for error

– The most demanding customer sets the bar

– FISMA: FIPS 199 LOW and MODERATE

– Comprehensive and continuing audit and certification

Comprehensive Trust is Key to Cloud Adoption

Page 13: Requirements for Public Sector Cloud Computing

Cloud Efficiency Breakthrough Sustainability

Carbon Footprint (g. CO2 / transaction)

95% lower carbon intensity

Energy Efficiency Comparison:

Transactions, not Cycles or Servers

On-Premise

64% lower carbon intensity

Private Cloud

*Estimated avoided carbon emissions from salesforce.com customers running applications on the multi-tenant cloud

as opposed to running on-premise servers. Actual carbon emissions savings could vary. Based on WSP comparison

model and research commissioned by salesforce.com, March 2011.

green.salesforce.com

Page 14: Requirements for Public Sector Cloud Computing

Achieving a New ‘Normal’ One developer with no prior

Force.com training built a

patient admission app in

four days

Used platform services for

workflow and trust model

Deployed to hospitals on

4,000+ iPhones and iPads

• Eliminated paper forms

• Cut process time from

18 hours to less than 60

minutes

“We’re blown away…a mobile

healthcare app, built by one

person in just 4 days…

“The same app built in [previous

models] would have taken over

3 months”

Page 15: Requirements for Public Sector Cloud Computing
Page 17: Requirements for Public Sector Cloud Computing

Peter Coffee VP / Head of Platform Research

[email protected]

facebook.com/peter.coffee

twitter.com/petercoffee

cloudblog.salesforce.com