A Framework for Planning: Research and Academic

Engagement Technology Services

Office of CIOResearch IT

VC Research

BRCOE Berkeley Resource Center for Online Education

Library

VP Teaching, Learning, Academic Planning, Facilities ETS

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Research & Academic Engagement (RAE) Benchmarking

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Ensure UC Berkeley maintains the highest quality services to support research and teaching by:

● Benchmarking Berkeley technology services with peer institutions

● Developing a set of recommendations around future resource realignment and investments

● Fostering collaboration and a shared understanding across domains and service areas

● Benchmarking methodology developed at NYU to support decision making process for investment of new Research IT funds to support science and engineering.

● Berkeley adapted the methodology to include teaching and learning IT and to use it as a larger framework for resource allocation discussions.

For more information see the NYU/Berkeley CNI Fall 2013 presentation:http://www.cni.org/topics/assessment/f13-greenbaum-nyu/

The NYU Berkeley Connection

RAE Benchmarking

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Process TimelineSTEP DATE STATUS

Identify Peer Institutions 7/2013 completed

Define Service Areas 7/2013 completed

Assign Area Experts 7/2013 completed

Web Data Gathering (comparison worksheets) 7/31-10/10 completed

Preliminary Analysis (2 page summaries)(10 min presentation, 10 min discussion)

7/31-10/10 completed

Phone Interviews & Follow-up Research 10/16-11/15 completed

Final Analysis & Draft Recommendations (10 min presentation, 10 min discussion)

10/16-11/22 completed

Meet with key internal stakeholder to refine recommendations

12/2013 - 2/2014 in progress

Berkeley Peer Institutions

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Sample Phase 1 Report

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Sample Initial Phase 1 Data Gathering

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Sample Data Gathering Report

Description

Criteria

Findings

Recommendations

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Sample Final One Page Summary

Other institutional rankings removed for presentation

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R-Service FY 14 FY 15 FY 16 FY 17

BRC / HPC+(see details)

Design Rollout

Research Data Mang. Plan D/Rollout Rollout

Data Analysis Plan Design Rollout Rollout

Data Visualization Plan Plan Design Rollout

Preservation and Archival Plan D/Rollout Rollout Rollout

Linked Open Data Assess Assess ? ?

Research Applications Plan Design Rollout Rollout

3 Year Roadmap for New Research Services

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Partner FY 14 FY 15 FY 16 FY 17

BRC Community Design Rollout

D-Lab: Social Sciences Plan D/Rollout

Digital Humanities D/Rollout Rollout

BIDS Plan D/Rollout

Museum Informatics Reset Rollout

Others / TBD

Others / TBD

3 Year Roadmap for Major Partnerships

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Service FY15 FY16 FY17

Establish a unified service and support program and online presence. Coordinate key groups. (i.e., BRCOE, MOOCLab, ETS, Library, CTL, COE/EECS, etc.). Allocate 1.0 FTE in FY15 to coordinate these efforts.

Create a service and dedicated space with staff that offers common good services for faculty developing online courses and content as outlined in the larger Digital Instruction plan.

Articulate and document the LMS service within the IT service catalog. Extend support hours.

Improve ecosystem of Integrations by leveraging Canvas Open Source, LTI enabled architecture.

Support a greater percentage of faculty bCourses pedagogy tools (e.g. quizzes, content modules, etc.)

Establish a coordinated service and support program with key entities (i.e., BRCOE, ETS, Library, CTL, COE/EECS, etc.).

Create a dedicated space that offers common good services for faculty developing digital content. One-time purchase of specialized equipment and software ~150K.

Develop or strengthen partnerships among ETS, IST, SAIT, CSS-IT, DSP, CTL. Allocate Instructional Technologist 1.0 FTE in FY15.

Allocate additional Instructional Technologists in FY16. Test support for a shared funding model 50/50 that embeds them in departments similar to Stanfords ATS program.

Implement program that embeds additional Instructional Technologists in departments with shared funding approach.

● Allocate 1.0FTE to coordinate effort.

● Foster active partnership between ETS, BRCOE and CTL

● Build out Faculty Digital Lab in Dwinelle or Moffett.

● Allocated additional FTE as needed.

● Build departmental partnerships

● Implement departmental “Partner Program”

Digital Instruction: Sample 3 year roadmap

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Key Themes● Portfolio and Service Management - We can improve many of our

services by making them easier to find, easier to access, easier to use, and coordinate across services.

● Identity/Groups Management - We need a way to create access for different groups of people and utilize those groups across services

● Service/Project Governance - Create appropriate bodies to provide input and guidance on priorities.

● Service Lens/Partnership Lens - We need to approach services thinking about Colleges and Schools and Expertise Domains

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