research, development, and evaluation commission department of information management research,...

Research, Development, and Evaluation Commission

Department of Information Management


The Executive Yuan, Taiwan

Republic of China

March 17, 2003

E-Government in Taiwan-- Policy, Strategy, and Status


Outline

1. Driving force of e-government

2. Roadmap for e-government

3. Progress status of e-government

4. Policy and strategy

5. Experiences and lessons learned


1. Driving Force of e-Government

•Public Demand

•Global Competition

•Legislative Requirements


E-Readiness

September, 2002

Items Penetration Rate

Internet Population 41%

Broadband Users 60%

Households Connected 52.7%

Mobile Phone 100.7%

Cable TV 82.2%


Implementation MechanismThe Executive Yuan

(The Cabinet)

NICI

RDEC Other Ministries & Commissions

IT UnitsInfo. Management Department

National Info. & Communications Security Board

•Program & Budget Review•Coordination•Supporting Measures•Monitor Progress•Barrier Removal

Local Governments


2. Roadmap for e-Government

Infrastructure Development and Penetration

On-line Services Development

Mobile Government


The e-Government Portal( www.gov.tw)

Government Service Network

Government Certification Authority

e-Procurement Service e-Taxation Service

Official Document Interchange

e-Motor Vehicle Service e-Village Services -- Bridging Digital Divide

e-Job Service

Key E-Government Initiative


E-Government Program

• Taiwan established an “Electronic Government Program (2001~2004)” in April 2001.

• This program aims to link all government agencies through networking and to provide versatile Internet-based services as the “e-Government” system.


Performance Targets of e-Government Program

Implement electronic official document exchange at all levels of the government organizations by the end of 2001.

Enable all levels of the government organizations to build websites and provide Internet based services by the end of 2002.

Nurture all government workforces to make use of the Internet by the end of 2003.

40% of 1500 application services provided online by the end of 2004.


3. Progress Status of e-Government

• 97% government agencies connected to Internet ,85% of them provide services on websites.

• 100% government agencies exchange official documents through Internet.

• 10% government application services provided on Internet.


New Initiative to Develop an e-Taiwan

• e-Taiwan project (2002-2008) is composed of:– e-Government (major driving force)– e-industry– e-society– e-infrastructure

• New funding resource for e-government


4. Policy and Strategy

Investing for information economyStrategic investment and focus on key

applicationsPublic/private partnershipsMarketing e-government


5. Experiences and Lessons Learned


Government Service Network


E-Government PKI

GCAMOEA

CAMOICA

GRCAE-Government PKI

phase 2

(2002~ )

GCAE-Government PKI

phase 1

(1998~2001)


Smart Card Applications

National Health Insurance IC Card

• 23 millions IC cards issued

Organization ID IC Card•Government Unit Identification IC Card•Corporation license IC Card


Government Certification Authority(GCA)

Sending Unit

Internet

E-Office Document

•Private key•Certificate

Digital signature/encryption

E-Office Document

Verify signature/Decryption

Receiving Unit

•Private key•Certificate

IC Card IC Card

E-Government Killer Application-- Official Document Interchange

Exchange Center


E-Government Killer Application-- e-Taxation Service

0.21% 0.22% 0.26% 0.36% 0.74%5000

10000

15000

20000

25000

30000

35000

40000

1998 1999 2000 2001 2002

Online tax payers

Percentage

Year

Person

A Rocky Road for e-certification


Integrated E-Government Services Architecture

Access Devices•Households

•Land Registration

•Taxation•Commerce and industry administration

•Motor Vehicle and Driver Administration

•Health Care

•Intellectual Property Services

•…...

Other Portals

E-govern

men

t Portal

Common Platform

Authentication/Authorization Services

Authentication/Authorization Services

E-payment ServicesE-payment Services

Cluster ServicesCluster Services

Directory ServicesDirectory Services

Registration ServicesRegistration Services

Customers

PDAPDA

Cell PhoneCell Phone

NB/PCNB/PC

Car GPSCar GPS

KIOSKKIOSK

General Publics

General Publics

EnterprisesEnterprises

Civil ServantsCivil Servants

DepartmentsDepartments

OrganizationsOrganizations

Legacy Systems

Information Exchange Services

Information Exchange Services

Legacy S

ystem In

terface


24X7 ServicesOne-stop Services

E-governmentWAP

KIOSK

FAX

ATM

INTERNET

InfoCom

Voice Telephony

G2C Serv

icesG2B Services

Multi-channel Services

G2G

S

ervices

E-government is anytime, anywhere and for anyone.

Business Citizens

Government


Lessons Learned (1)

• StrategyEngaged leadershipPlan big, start small and scale up

• ManagementCommunication is keyPrepare for cultural change


Lessons Learned (2)

• Promotion and MarketingContinued marketing to the publicContinued training for government work

forceBuild incentive mechanism


Lessons Learned (3)

• InfrastructureAffordable and universal access to the

information infrastructure.Legislation to stimulate and manage IT

technology.Develop a standards-based, flexible,

scalable common IT architecture


Thank you

research, development, and evaluation commission department of information management research,...

Documents

egovernment portal

e government system

force of e

government agencies

government organizations

government workforces

etaiwan etaiwan project

electronic government