residence saaa magazine may/june 2013

RESIDENCEThe SAAA MAGAZINE

San Antonio Apartment Association May/June 2013

In This Issue...• Maintenance Mania Competition Winners and Photos• Cook-off Winners and Photos• Pre-Fiesta Mixer Photos• Guidelines On Submitting An Insurance Claim...Questions to Ask• Pool Safety...Properly Testing Your Emergency Pool Phone

Maintenance Mania 2013!

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May/June 2013 | www.saaaonline.org2

MAINTENANCE MANIA/COOK-OFF

PRE-FIESTA MIXER

CONTENT

March 23, 2013 - Helotes Fairgrounds

April 11, 2013 - La Hacienda de los Barrios

4 PRESIDENT’S MESSAGEFrom Renetta Quintana, NRP

7 PSC PRESIDENT’S MESSAGEFrom Delfina Aguilar, Appliance Warehouse

11 EDUCATION CLASSESSave the date for these amazing classes!

21 GOVERNMENT AFFAIRS REPORTMessage from GA Director

22 MAINTENANCE MANIAPhotos and winners at the event!

26 CHILI COOK-OFFPhotos and winners at the event!

30 INDEPENDENT RENTAL OWNERSGuidelines on Submitting a Claim

34 PRE-FIESTA MIXERPhotos from the evening event

36 POOL SAFETYIs your community prepared?

39 MEMBERSHIPWelcome our new members

42 TAA UPDATETAA honors award winners

43 NAA UPDATERegister for the 2013 NAA Conference

SAAA STAFFExecutive Director | Teri [email protected]

Director of Communications | Kimberly [email protected]

Director of Education | Jennifer [email protected]

Director of Finance & Operations | Kevin [email protected]

Director of Government Relations | Hector Morales, [email protected]

Director of Member Services | Darlene [email protected]

Director of Programs and Events | Amy Sanchez, [email protected]

Executive Assistant | Debbie [email protected]

Legal Counsel | David Fritsche 210.227.2726 | [email protected]

22

34

San Antonio Apartment Association7525 Babcock Road, San Antonio, TX 78249, 210.692.7797 or 877.306.4108,

Fax 210.692.7277 or 877.316.1984; www.saaaonline.org

Mission Statement: The San Antonio Apartment Association offers the support and opportunity for owners, managers and suppliers of the rental housing industry to relate, exchange ideas and experiences, and estab-lish high standards. The Association serves as a professional, unified voice to address common issues affect-ing our industry and community at the local, state and national levels. The Association maximizes resources to provide our members with benefits such as access to quality educational programs, information through research and legislative involvement, and the enhancement and growth of professionalism within our industry while serving the community.

“The Residence” Magazine is published bi-monthly by the San Antonio Apartment Association, Inc. Circulated free to members. Entire contents are the © Copyright 2012 of the San Antonio Apartment Association, Inc., all rights reserved. The San Antonio Apartment Association, Inc., expressly reserves the right, in its sole discretion, to reject advertising which may subject the San Antonio Apartment Association, Inc., to liability under statutory or common law. Contributed material does not necessarily reflect the views and opinions of the San Antonio Apartment Association. Printed at Shweiki Media on FSC Certified Paper (www.fscus.org/paper).

THE RESIDENCE SAAA MAGAZINE

www.saaaonline.org | May/June 2013 3

PRESIDENTRenetta Quintana

NRP Group

PRESIDENT-ELECTMike Rust, CAPS

Shelter Corporation

VICE PRESIDENTMatt Lusk

Impact Floors

TREASURERAllyson McKay, CPM

Lincoln Property Company

SECRETARYCheree Allee

Greystar

PSC PRESIDENTDelfina Aguilar

Appliance Warehouse

PAST PRESIDENTSKelley Liserio - HomeSpring Residential ServicesDonna Schmidt, CPM - Fogelman Management Group

DIRECTORS AT LARGEJulie Agne-Highsmith, CAM - Embrey Management ServicesSteve Colella, CPM - McDougal PropertiesAmber Edwards - Resource ResidentialSelina Lazarin - Westdale Asset ManagementJody Marquez - Implicity ManagementBen Ross - BNP InvestmentsSteve Ross - Bob Ross RealtyDebbie Wiatrek - Capstone Real Estate ServicesCeline Williams - Alpha-Barnes Real EstateDelfina Aguilar - Appliance WarehouseScott Milgrom - Signs NowMary Tranchell - Vamvoras PlumbingLiz Johnson - Bexar TowingApril Chapman, CAS - The Liberty Group

PRODUCT SERVICE COUNCIL President - Delfina Aguilar - Appliance WarehousePresident-Elect - Scott Milgrom - Signs NowVice President - Mary Tranchell - Vamvoras PlumbingSecretary - Liz Johnson - Bexar TowingApril Chapman, CAS - The Liberty GroupEmery Johnson - Phoenix Recovery GroupBarbara Savona - Sprout MarketingHolly Stuckey - Apartment FinderNicole Plummer - CORT Jason Hall - PathfinderMatt Lusk - Impact FloorsDavid Walker - Gratr Landscapes

LIFETIME BOARD MEMBERSBarbara MacManus, CAM, CAPS, CPM, Mac Real Estate Bob Ross, Bob Ross Realty (Dec.)

TEXAS APARTMENT ASSOCIATIONPresident - Scott Wilder, CAPSVice President at Large - Mark HurleyDelegates - Kelley Liserio, NCP; Matt Lusk; Allyson McKay, CPM; Renetta Quintana; Mike Rust, CAPS; Donna Schmidt, CPM; Mark HurleyAlternates - Delfina Aguilar; Cheree Allee; Steve Ross; Marc Ross; Nancy Payne, CAS______________________________________________________

NATIONAL APARTMENT ASSOCIATIONChairman - Alexandra Jackiw, CAPS, CPMRegional Vice President - Mike ClarkDelegates - Kelley Liserio, NCP; Allyson McKay, CPM; Renetta Quintana; Steve Ross, NAA IRO Chair; Mike Rust, CAPSAlternates - Cheree Allee; Donna Schmidt, CPM; Marc Ross, NAA Treasurer; Teri Bilby

BOARD OF DIRECTORS


RENETTA QUINTANA 2013 PRESIDENT | SAN ANTONIO APARTMENT ASSOCIATION

First, let me say THANK YOU!

Our first quarter of 2013 has been a huge success with all our members participating in all areas to help move our association forward.

A few successful highlights from our first quarter of 2013:• Our 1st Ever PAC Clay Shoot was a success! We were able to raise $4,000 towards our PAC Initiatives getting us one step closer to our $50,000 goal for 2013. What a great time and great opportunity to grow our PAC Funds, PAC Investors and bring more awareness to our members of the importance PAC plays in our day-to-day business operations.

• Calling all PAC Investors it’s time to renew for 2013! Plus, we want NEW PAC Investors!!! It’s easy to join, contact Hector Morales at SAAA to be an investor for as low as $29. • On Legislative Day we were able to represent our industry with over 72 attendees, by far the largest representation of any city. Our supporters believe in supporting or opposing legislative issues that can strongly impact our business as we strengthen our voice to Legislative Representatives.

• NAA Assembly of Delegates attended Capitol Conference in Washington DC to continue to take our message of “Taking Political Involvement to the Next Level.”

• Membership Drive successfully recruited 51 new members! We still have an opportunity to bring in new members for our association through year end reaching our goal of 85 new members for 2013. Please contact [email protected] or check saaaonline.org.

• The Industry Achievement Awards on February 28th was fantastic, from the skit, all the way to recognizing all our outstanding individuals from select management companies with 478 attendees in the room cheering them on. Con-gratulations to all the Winners!

• Our Speakeasy Casino Night was an unforgettable evening of fun! Thanks to our Product Services Council for making this event a great night to remember!

• Maintenance Mania continues to be a success with 72 participants this year! Thanks to all who helped make this event so memorable for our fantastic maintenance teams! Our winner has the opportunity to compete at the National Championship to be held at the annual NAA Education Conference & Exposition.

PRESIDENT’S MESSAGE


• Chili Cook-Off with its NASCAR theme immediately following Maintenance Mania, another great event! Thanks to PSC for making this a success!

• Community Relations is one step closer to reaching our Heroes for the American Red Cross campaign goal of $25,000. We started with our “The Pit Stop” at Cook-off raising over $1,000 and the kids had a great time! We still have a lot of work ahead of us to contribute to the Heroes Campaign...contact SAAA.

Our 2nd quarter is just as exciting as the 1st! A few words to remember….. Stay Involved, Participate, Stay Involved, Participate, Stay Involved, Participate...

• Our Pre-Fiesta Mixer at La Hacienda de los Barrios in April was a great way to start off Fiesta with our 1st Ever “SAAA Feo” & SAAA Queen.

• Our Leadership Lyceum Program started our first class for 2013 in April. We are continuing to identify and culti-vate our future leaders for SAAA. We continue to focus on our future leaders and growing committee involvement.

• SAAA PAC Business Exchange in May at Granberry Hills is getting us closer to our $50,000 goal with our PAC Investors.

• Our 1st Ever PAC Poster is now on sale for only $29! Purchase your poster and instantly be a PAC Investor & enjoy quotes from our member’s experiences of “You know you have been in property management too long when….”

• Government Affairs is getting ready to work on City Council Races in May. Contact Hector Morales for information on helping us support our candidates at polling stations around the city on Election Day.

• Join the fun at our June Member Mixer at Mi Casa Tamales in Boerne.

Thanks to everyone who has increased their level of involve-ment to help us achieve our plan of work for 2013. For more information on how to get involved, join, and serve on a commit-tee please visit our website, www.saaaonline.org.

Remember, Stay Involved, Participate, Stay Involved, Partici-pate, Stay Involved, Participate...Continuing moving forward our…….Success in Motion!

Renetta

PRESIDENT’S MESSAGE


DELFINA AGUILAR2013 PSC PRESIDENT | SAN ANTONIO APARTMENT ASSOCIATION

PSC MESSAGE

The first quarter of 2013 has quickly passed us by, but not without the fun and ex-citement of two amazing events. In February we enjoyed our SAAA Speakeasy Casino Night. Much thanks to our Casino Night chairs: Liz Johnson, April Chapman, Nicole Plumber, and the entire Casino Night committee for put-ting on such a great event. The event was not only filled with game tables, money wheels, and slot machines, but this year we had the addition of a cash cube and photo booth. We had several attendees who kicked up the level of fun by dressing up in zoot suits and flapper dresses with feather headbands and all. If you were not able to attend this year, please take some time to log onto the SAAA website where you can get a glimpse of what the event is all about and hopefully we will see you there next year.

The fun did not stop there. Ready, set, go! Our SAAA Maintenance Appreciation Chili Cook-Off was held on March 23rd at the Helotes Fairgrounds. We had record attendance, with 1000 people who pre-registered, and even more that showed as the sun came out, and the won-derful smell of all the great food flowed through the Spring air. The theme for the Cook-Off this year was NASCAR, and once again people got into the spirit by decorating their booths and wearing their checker print and racing gear. There was a variety of great tasting chili, awesome desserts, and everything you could think of from hot wings to shaved ice to help cool you down. Thank you to our Cook-Off Chairs: Scott Milgrom, Emery Johnson, Jason Hall and their committee members for a wonderful job on another unbeatable Cook-Off. I also want to extend a con-gratulations to all of our winners!

As we roll into the second half of our year, PSC will begin working on our SAAA Annual Expo which will be held on

September 19, 2013 at the Freeman Expo Hall. Booth and Sponsorships for the 2013 SAAA Expo will go on sale live on the SAAA website beginning May, 2013. Don’t be late, be sure to follow the Yellow Brick Road to one of our biggest events of the year.

The success of these events would not be possible with-out the support and dedication of the SAAA Staff. PSC greatly appreciates all that you do and the heart that goes behind all the planning and preparing of each event. You never fail to go the extra mile. Thank you to all the mem-bers as well for your participation, commitment and loyalty to SAAA. “Success is the sum of small efforts repeated day in and day out” - Robert Collier, and together we con-tinue to move forward to multiply the success.

Delfina


2013 PAC Posters Now Available! Contact [email protected] to get your poster!

$29


210-499-5998 • apartmentguide.com

281-261-6334dixiecarpet.com

210-377-3116forrent.com

210-325-7155 • apartments.com

210-697-9200coinmachcorp.com

210-615-8264 • cort.com

210-764-7773 • gratrlandscapes.com

210.348.0346 • bgstaffing.com

DIAMOND SPONSORS

210.310.1545 • colorsunlimited.org

800-431-3000 • hdsupply.com


210-389-9216impactfloors.com

210-525-7966 • thelibertygroup.com

512-836-9311 lonestarcarpets.com 210-212-4444

rasafloors.com

210-257-0000redicarpet.com

210-520-6699 signsnowsa.com

210-582-9586twc-sa.com

210-341-2004vamvorasplumbing.com 210-734-0000

worldwidepest.com

210-257-0000rotorooter.com


www.hsrconstruction.com


EDUCATION!

Rental Housing Laws Seminar - presented by David Fritsche

Rape & Safety Awareness Seminar - presented by Patricia Stich-Langford

CAM / CAS class

2013MAY3 - Landlord 101 - Online Marketing14 - Fair Housing14 & 15 – Certified Pool Operator 17 - Toolbox Lunch23 – Raising Rents/Increasing Revenue

JUNE4-7 - CAMT 7 - Landlord 101 - Insurance11 – Budget Basics - Writing Owner & Variance Reports14 - Bed Bugs & Beyond!18 & 20 - Electrical Maintenance Technician (EMT)25 – NALP starts 26 - Toolbox Lunch27 – Learn from the Top Dogs 2

JULY9 – Leasing Boot Camp16 – Excel & Outlook Training23 – Fair Housing for Maintenance 29-31 - CAMSLAM

AUGUST6-9 - CAMT 15 – Show Me the Money! (Collections)28, 29, 30 – CAMSLAM

Highlighted Classes are FREE for PEP!


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EDUCATION 2013

talk

Introducing our new...

Coming to:

Boerne, May 16thKerrville, July 19th

Learn what we currently offer and tell us how we can better serve you! Preview

Online University classes, learn about our services, classes, events and more!

No charge!

9-10:30 a.m. each day listed above!

www.saaaonline.org | May/June 2013 13www.supplyhq.com

Starts June 25th!

$350 per personor

$315 for PEP!

Contact [email protected] sign up today!


SAAA’s Heroes for the American Red Cross Campaign 2013!Our fundraising campaign runs to June 7th!

Our goal is $25,000!You can donate online at www.saaaonline.org - click on the Red Cross

button at the top of the home page.Contact SAAA at 210.692.7797 for more information.

www.saaaonline.org | May/June 2013 15www.centuryac.com

JUNE Member Mixer

June 27th - 6:30 p.m.$15 Pre-registered

$25 if registered after June 14th

Mi Casa Tamales25930 IH-10

Boerne, TX 78006

AUGUST Summer Mixer

AUG. 15th - 6:30 p.m.$25 Pre-registered

$35 if registered after Aug. 2nd

Dave & Busters440 Crossroads Blvd.

SA, TX 78201

JULY Bowling

June 18th - 7:00 p.m.$250 Per Lane

Limit 2 Lanes Per Company

$15 for Spectators

Bandera Bowl6700 Huebner Road

SA, TX 78238

Upcoming Events...


www.macgray.com


2014 MEMBERSHIP DIRECTORY & BUYER’S GUIDEEarly Bird Special - Receive 10% off if you sign before 6/30/13!

Premium Positions (full-page only) One-time charge

Buyer’s Guide Section One-time charge

Dimensions (HxW)

Front TabBack Tab

Premium Full Page

Full PageHalf PageQuarter Page

7.25” x 4.125”

• Copy/Materials: Ads must be supplied in a PDF or JPEG format on CD or by email. Ads must meet size requirements and be supplied at 300 dpi with fonts embedded. Ads must be deisgned in CMYK color mode. The advertiser will pay an additional $150 if SAAA is assigned to create the ad, or if the provided ad does not meet the above specifications. If the advertiser is supplying the artwork, it must be submitted by the appropriate production deadline. • AdvertiserCancellation: Cancellations will not be accepted after October 31, 2012.• Publisher Cancellation: SAAA reserves the right to cancel at any time if the advertiser is no longer a member of SAAA, or if the advertiser is more than 90 days delinquent in other SAAA payments. • Terms of Payment: Advertiser agrees to pay for advertising within 30 days of invoice date and no later than December 31, 2012. Any delinquent payment shall bear interest at one and one-half percent (1.5%) per month from due date. • Collections: The advertiser hereby agrees to indemnify SAAA for all expenses incurred to enforce the collection of any amount due under this contract. The advertiser also agrees to pay reasonable legal fees and court costs incurred in such collections.• Copyright: The advertiser agrees to indemnify SAAA against all expenses of any nature arising through the unauthorized use of names or pictures and copyright and/or trademark infringements.• Omissions/Errors: SAAA assumes no liability for omissions or errors and cannot guarantee color, changes or corrections on material received after production closing date.

By signing above, I am authorized by my company to invoke this contract by charging the above credit card for the full amount of ad contract, or allowing SAAA to invoice my company for the full amount of the ad contract. I agree to the following terms:

Company:

Name:

Email Address:

Address:

Phone:

Authorized Signature:

Payment Information: Cirle One: VISA MC AMEX CHECK INVOICE ME

CC#: EXP: CCV:

Date:

PLEASE FAX COMPLETED CONTRACT TO KIMBERLY AT: 210.692.7277or email to [email protected]

Inside Front CoverInside Back Cover

$1499$1399$1799$1599$2199

$899$599$499

7.25 x 4.125”7.25 x 4.125”

7.25 x 4.125”3.5” x 4.125”1.5” x 4.125”

7.25” x 4.125”8.875” x 5.875”

Write in Your MAIN Buyer’s Guide Category (see list) ADD’L CATEGORIES

______ X $35 = __________Main Category:______________________________________

Rate 3your choice*

Full Page

Half Page

Quarter Page

My ad/graphics will be supplied by my company or agency: q File must be in high-resolution (300 dpi) jpeg or pdf format

Please have SAAA create my ad for the 2013 Directory q Request must be submitted by Sept. 30, 2013

FOR OFFICE USE:

Ad: $______________

Add’l Listings: $__________

TOTAL: $__________

Check all additional categories on attached list.

Back Cover$999

Ad Position

7525 Babcock RoadSan Antonio, TX 78249

210.692.7797Fax 210.692.7277

www.saaaonline.org

7.25 x 4.125”

Rate with10% discount

$1350$1260$1620$1440$1980$900

$810$540$450

*Companies with current premium positions in the 2013 Directory

have first-right-of-refusal, so all ad positions may not be available.

Please check for availability.

Invoice Options: INVOICE ME NOW: q INVOICE ME IN OCTOBER, 2013: q

2014 SAAA Directory Ad Space Now On Sale!

Reserve your spot before June 30th and GET 10% OFF!

Contact [email protected] to get your form.

May/June 2013 | www.saaaonline.org18www.saws.org

www.saaaonline.org | May/June 2013 19www.coinmach.com

210.389.6024www.sunterralandscape.com


www.CrimeCleanofTexas.com

www.rotorooter.com/rrba

www.meyersmithinc.com


GOVERNMENT AFFAIRS

We have just finished the first quarter of the year and it has been a very busy and very successful one. I want to thank every

one of you who has taken part in making this an amazing first quarter. Our industry has proven that we are a united profession, and we have demonstrated this very clearly to our elected representatives—which is of extreme impor-tance if we are to keep our industry flourishing. The following expresses the busyness and the success.

State LegislatureThe beginning of this year marked the begin-ning of the 83rd Texas Legislative Session in Austin; and for our industry, this means we have Legislative Day; and let me tell you, it was a huge success! Legislative Day took place on February 20th; it was the first day of Texas Apartment Association’s Legislative Confer-ence in Austin. This day is dedicated to meet-ing with our state representatives and senators in the State Capitol. It’s a time to express to our elected officials our industry’s concerns and wishes; and to voice support or opposition to any legislation that is making its way through the legislative process. This day also serves as an opportunity to join other industry profes-sionals to discuss concerns and best practic-es. Our San Antonio multifamily rental housing industry had the strongest showing in all of the state, we had 72 industry professionals make the trip to Austin. Everyone took part in meet-ing in a group setting with representatives’ of-fices; and, everyone had a great time, just ask anyone that went on the trip.

Congress and D.C.This year’s National Apartment Association’s (NAA) annual Capitol Conference took place from March 10th to the 14th. This conference takes place in Washington, D.C. and is attend-ed by members and affiliate staff from through-out the country. It’s a time for members and staff to connect and discuss legislative items happening locally, statewide and nationally.

SAAA had a delegation of Board Members at-tend the conference as well as executive direc-tor Teri Bilby and myself. We had the opportu-nity to meet with NAA staff and with members of the NAA Board of Directors. Further, we were successful in meeting with our San An-tonio congressional representatives to discuss our industry’s concerns and interests. This was very similar to the State’s Legislative Day, but this was at the national level. These meetings also were a big success.

In March I was also able to spend a few days representing SAAA and our industry in the Greater San Antonio Chamber of Commerce’s and the San Antonio Hispanic Chamber of Commerce’s annual SA to DC trip. This is also an opportunity to meet with congressional legislators; but also with federal departments and agencies, and with presidential executive level staff. Further it’s also an opportunity to strengthen relationships with area business leaders, which is always helpful to our industry whenever we find ourselves in need of support for any of our industry’s concerns.

City Council RacesThe San Antonio City Council Races are un-der way at full speed. There are several races that will be very close: District 3, District 5, and District 8. Our Government Affairs Committee interviewed candidates for each of those rac-es and made recommendations to the SAAA Board of Directors as to which candidates would best represent our industry’s interests. The SAAA Board of Directors endorsed a can-didate in each of these districts. Here are the SAAA endorsed candidates: District 3 – Leti-cia Ozuna; District 5 – David Medina; and Dis-trict 8 – Rolando Briones. Districts 3 and 8 are poised to be very close races, so your vote will make a difference. In addition, the Board en-dorsed the following incumbents: District 1- Ivy Taylor; District 2- Diego Bernal; District 4- Rey Saldana; District 6- Ray Lopez; District 7- Cris Medina; District 9- Elisa Chan; and District 10- Carlton Soules. Please act on your civic duty and vote; and we strongly recommend that you

seriously consider voting for those candidates/incumbents whom our Board of Directors has endorsed.

SAAA will get involved as an organization and will be recruiting association members to vol-unteer in these campaigns. If you’d like get in-volved and take part in any of these campaigns please contact me and I will make sure that you play a role in these races.

A few notes: The next Political Action Committee (PAC) event will be the SAAA PAC Business Ex-change and Wine Tasting, which will take place on May 14th and is open only to those who register. It’s an amazing opportunity for asso-ciate/vendor members to pitch their business in front of decision makers of owner member companies.

In September we will hold our SAAA PAC Si-lent Auction (we brought it back this year after receiving a lot of feedback from our members) during the SAAA Expo. In October we will hold our annual David Guin Memorial Golf Tournament for SAAA PAC, stay tuned for de-tails on that fun-filled and fabulous event.

Please keep checking the Government Affairs section of our website www.saaaonline.org for upcoming events, current affairs and issues of interest to our industry. As always, my door is open to everyone if I can help with any con-cerns or if you have ideas you would like to share.

HECTOR MORALES, JR., M.P. AFF.DIRECTOR OF GOVERNMENT RELATIONS | SAN ANTONIO APARTMENT ASSOCIATION


March 23, 2013 - Helotes Fairgrounds - Our Maintenance Mania Competitors!


Game Sponsors:Coinmach (Blinds)

FSI Construction (Deadbolt)Gratr Landscapes (Icemaker)

Impact Floors (Toilet)Moen, Inc. (Faucet)

Moonshadow Finishing (Fire & Carbon Monoxide)Time Warner Cable (Race Car)

LPR Cleaning Solutions (Lamp & Ballast)

Management Sponsors:Alpha-Barnes Real Estate

Bob Ross RealtyCapstoneGreystar

Implicity ManagementKerrybrook Apartments

McDougal Property ManagementNRP Group

Resource ResidentialShelter CorporationThe Lynd Company

United Apartment GroupWestdale Asset Management

Thank you to our judges and HD Supply!


Overall Winners:

1st Place: Jennifer Saunders

2nd Place: Rocque St. Arnaud

3rd Place: Temple Hale

Faucet

1st Place: Jennifer Saunders - Capstone

2nd Place: Chris Luna - HomeSpring

3rd Place: Don Navarro - NRP Group

Blinds

1st Place: Don Navarro - NRP Group

2nd Place: Temple Hale - Shelter Corp.

3rd Place: Andrew Monez - Shelter Corp.

Toilet

1st Place: Temple Hale - Shelter Corp.

2nd Place: Jennifer Saunders - Capstone

3rd Place: Rocque St. Arnaud - Lincoln

Icemaker


2nd Place: Julian Avila - Greystar

3rd Place: Benjamin Sauz - NRP Group

Fire-CO Safety

1st Place: Roy Martinez - Implicity

2nd Place: Temple Hale - Shelter Corp.

3rd Place: Don Navarro - NRP Group

Key Control


2nd Place: Christian Mireles - HomeSpring

3rd Place: Rodolpho Cruz - Implicity

Lamp & Ballast

1st Place: James Luce - Falkin-Platnick

2nd Place: Andrew Monez - Shelter Corp.

3rd Place: Temple Hale - Shelter Corp.

Race Car

1st Place: Christian Mireles - HomeSpring

2nd Place: Rob Mitterer - Francis Properties

3rd Place: Jeffrey Pope - NRP Group


Chili Cook-OffMarch 23, 2013 - Helotes Fairgrounds

Thanks to everyone who attended!Best Cook-Off ever!


The Daytona:AAA Landscape • Roto Rooter

The Brickyard:Bexar Towing

CORTPavecon

Ramming PavingSigns Now

Vamvoras Plumbing LTD

The Taladega:Apartment & Relocation Center

Gratr LandscapesImpact Floors

United Apartment GroupRoof Doctor

The Phoenix Recovery Group

The Bristol:All Aboard Movers • Allied Fire Protection • Apartments.com • Appliance Warehouse

BG Staffing • Morrison Supply • National Credit Systems • North & South Pool ServicePerfection Roofing & Construction • Probugco Pest Management • The Home Depot

Thank you to our judges and the Cook-off Committee for a great event!

SPONSORS!Thank You


Cook-Off Winners!Best Chili

1st Place: BG Staffing

2nd Place: Resource Residential

3rd Place: Arbor Contract Carpet

Best “Roadkill”

1st Place: Sherwin Williams

2nd Place: Century A/C

Best Dessert

1st Place: Lincoln Property Company

2nd Place: Redi Carpet

Best Booth

1st Place: Greystar 2nd Place: Arbor Contract Carpet

Congratulations!!


Independent rental owners

An insurance claim can be a challenging time

for you (insured) and a public insurance adjuster can

help assist and navigate the claim process on your be-

half. Public adjusters are licensed by the Texas Depart-

ment of Insurance to negotiate a claim settlement with

your insurer. Because they are experienced in dealing

with claims and company adjusters, they can be very

helpful in maximizing and speeding up your recovery.

Additionally, public adjusters are paid a contingency

fee (10%) of the amount they recover for you, creating

a partnership scenario. An accredited licensed public

adjuster will always absorb their fee in the process and

remove you from the burden of dealing with the claim,

assuring that your settlement was managed properly

and maximized.

There are three types of adjusters typically involved in

a claim. The staff and independent adjusters represent

only the insurance company, and you should expect to

see one show up soon after your file a claim. Realize

that they are there on behalf of the insurance company

and do not represent you. The third type of adjuster, a

public adjuster, will only work for the insured. Obvious-

ly, when working with a public adjuster, the insurance

company representatives are aware that the playing

field is leveled and things work much more favorably

for the insured.

You have several options available to you as you assess

your recovery. You can have the insurance company

handle this loss for you; while it is not their responsi-

bility, they will slowly agree to pay a certain amount for

your loss. This places them in control and usually, un-

less the loss is an obvious policy limit loss, the insured

does not recover all he or she can.

The second option is to handle the claim yourself. Be

prepared for a tremendous amount of time, effort and

frustration. Frustration is due to unnecessary delays

and confusion regarding the claims process. If you

do not have the time and/or expertise to analyze the

policy and apply damages properly, your claim can be

mishandled, resulting in a reduced recovery for you.

Besides, even if you do your best, how do you know if

it was a satisfactory recovery?

The third option is to outsource the claim to a profes-

sional loss adjusting firm. Our firm will perform all of

your contractual obligations in the loss and present a

professional demand for payment to the carrier. We

are motivated to secure a higher and faster recovery

for you, as we are paid a percentage of the claim and

do not invoice for our services until after the claim is

paid. This creates a partnership with similar goals and

ensures a complete and fast recovery. No other partic-

ipant in this process maintains ownership and similar

goals as we do. Of the three options available, I recom-

mend that you use number two or three and never let

the carrier tell you what your loss is.

GUIDELINES ON SUBMITTING A CLAIM



Q How do I make sure I hire the right Public Adjuster?

A Conduct an in-person interview and request at least five references. Ask how long they have been in busi-

ness, how many CPPA, SPPA adjusters they have on staff. Check the status of the person’s license with the

State insurance regulators office.

Q Should every insured that has a property claim

hire a Public Adjuster?

A No, it depends on the policy, size of loss, and whether

the insured has had prior experience negotiating a major

claim.

Q Why does size of the loss matter?

A The smaller the loss the less it makes sense to hire someone on a percentage basis. If you are underinsured,

it’s not worthwhile for the same reason. If the damages exceed the limits of coverage, it could possibly be de-

clared a policy limit loss.

Q Do insurance companies ever discourage claimants from hiring a public adjuster, and if so, why?

A Unfortunately, this happens often. Insurance companies don’t want the insured to be on an even playing

field. They want to control the situation and not deal with someone more knowledgeable than they are. Insurers

are predisposed to minimize claim payments. Public adjusters are motivated to maximize claim payments.

Questions to Ask...

Save the date!Join us June 7th for the next topic in the Landlord 101 Series:

INSURANCEContact [email protected] for details.



In the event of a loss to any property that may be covered by this policy, you must:

a) Promptly notify the carrier stating:

1) your name and the policy number.

2) the date, the place and the circumstances of the loss.

b) Protect the property from further loss. Make any reasonable repairs necessary to protect it.

Keep an accurate record of any repair expenses.

c) Separate damaged from undamaged personal property. Give a detailed list of the damaged,

destroyed or stolen property, showing the quantity, cost, actual cash value and replacement cost

and the amount of loss claimed.

d) Provide all accounting records, bills, invoices and other vouchers which may reasonable to request

for a business interruption claim.

e) Produce receipts for any increased costs to maintain your operation and records supporting any

claim for loss of rental income.

f) As often as may be required:

1) Allow access to the damaged property.

2) Submit to examinations under oath, separately and apart from any other person defined

as you or insured person and sign a transcript of the same.

g) Within 91 days after the loss, present a signed, sworn proof of the loss. This statement may

include the following information:

1) the date, time, location and cause of loss.

2) the insured interest and others have in the property, including any encumbrances.

3) the actual cash value and amount of loss for each item damaged, destroyed or stolen.

4) any other insurance that may cover the loss.

5) any changes of title, use, occupancy or possession of the property that have occurred

during the policy period.

6) the specifications of any damaged building structure or other structure.

What You Must Do After A Loss...


April 11, 2013 at La Hacienda de los Barrios!

Thanks to President Renetta Quintana and Court for raising money for the American Red Cross Heroes Campaign!

You all were amazing!


Thanks for spending the evening with us!

The winning court!


Is YOUR Community Prepared for Pool Season?How to Properly Test Your Emergency Pool Phone


MEMBErshipMembers Using Members Winners!

Congratulations to the Winners of the

Members Using Members Challenge!

The Renaissance at Canyon Springs,

Greystone Asset Management

and

South Point, Implicity Management

won a free catered lunch

for their entire staff

just for using SAAA vendor members!

Thanks for your support!

Contact [email protected] to get involved!


Join us in welcoming our NEW MEMBERS to SAAA!VENDOR MEMBERS:Alamo City Recovery, Inc.P.O. 64Converse, TX 78109(210) 648-0799alamocityrecovery.com All-Trade ConstructionCarl Stovall/ Curtis Witcher893 Sweet Gum DrKyle, TX 78640(512) 749-3469alltradeconstructionllc.com Blue Armor Security Services Inc.Willie Ng14603 Huebner Road Bldg 38 Ste 2San Antonio, TX 78230(210) 495-4610bluearmorsecurity.com Bond Restoration, Inc.Ora Diskin4808 Gibson StHouston, TX 77007(713) 869-4815bondrestoration.com CertaPro Painters of San AntonioAdam Reissner5150 Broadway St. Ste 415San Antonio, TX 78209(210) 606-4277 ConserviceKim MacInnesP O Box 4715Logan, UT 84323-4718(972) 567-4661conservice.com Documation, Inc.Jim Carlson231 E. RhapsodySan Antonio, TX 78216(210) 341-4431mation.com

Global Restoration ServicesEric De Leon7120 Elusive PassSan Antonio, TX 78233(210) 347-8431 Gozala, Inc.Terry Masucci5886 De Zavala, Ste 102/535San Antonio, TX 78249(830) 755-5216gozala.com Gruene Pest Management, LLCJason Tillman5040 Apache MoonSpring Branch, TX 78070(210) 551-6940gruenepestmanagement.com

Homewerks SecurityGilbert Sanchez13434 San PedroSan Antonio, TX 78216(210) 499-5760homewerkssa.com

Hook Up Feed, Inc. Roderick Syrus2551 San Ramon Valley Blvd, Suite 210San Ramon, CA 94583(210) 784-7754hookupfeed.com Hydro Point Data Systems, Inc.Ed Hodnett1720 Corporate CirclePetaluma, CA 94954(800) 362-8774hydropoint.com Independence Carpet Cleaning and Restoration LLCBryan Gobel1902 S LaredoSan Antonio, TX 78207(210) 661-8989independencecarpetcare.com Internet Working EdgeJim Lafredo12847 Hunting HawkSan Antonio, TX 78249(210) 362-8161internetworkingedge.com Jet Cleaning ServiceJoe Tamez7243 BrandyridgeSan Antonio, TX 78250(210) 883-7129jetcleaning.com JPT GraphicsAndy Shea212 W Irving BlvdIrving, TX 75060(866) 785-1013jptgraphics.com KB SupplyBrett Smith21019 US Hwy 281 N Suite 830San Antonio, TX 78258(210) 441-8934 KenK Group LandscapingKen Kessler27854 Smithson Valley RdSan Antonio, TX 78261(210) 316-5801 Laredo StripingRonald LemosP O Box 690356San Antonio, TX 78249(210) 607-5396laredostriping.com

Lawn and Landscaping SolutionsTroy Garza325 HornbeanCibolo, TX 78108(210) 264-4811landscapingresults.com

Leasing Telephone Concepts II dba LTC Answering Service Leasing Telephone Concepts II Colleen Browning2211 N W Military Hwy Ste 218San Antonio, TX 78231(210) 344-8812ltc2inc.com

MLAW EngineeringDuane Krawl2804 Longhorn BlvAustin, TX 78758(512) 748-1814mlaweng.com More Than CleanOsama Kassem19 EdgewaterSan Antonio, TX 78260(210) 415-9191morethanclean.net NWP Services CorporationKyle Gambrell539 Anton Blvd, Ste 1100Costa Mesa, CA 92626(972) 345-2052nwpsc.com

One Call NowKim L. Clifton726 Grant StreetTroy, OH 45373(877) 698-3262onecallnow.com Premier RoofingJohn Galvan514 FreilingSan Antonio, TX 78213(210) 883-4397 Reese Insurance Agency-Farmers Stephen Reese6391 De Zavala #101San Antonio, TX 78249(210) 641-4000farmersagent.com/sreese Roll Off USAN. Neal Eckstrom4384 Cattle Guard RoadCuero, TX 77954(361) 772-5449 S & J Sealcoating & StripingChris Schniebs201 McNiel StIngram, TX 78025(830) 496-0845sjsealcoatstripe.com

Shweiki Media, IncGal Shweiki4954 Space Center DrSan Antonio, TX 78218(210) 804-0390shweiki.com

SIG/McDonald & WessendorfAmber Stevenson611 Morton StRichmond, TX 77469(281) 342-2857sig4you.com Smith Painting & Drywall Brett M. Smith28991 IH 10 W., Suite 106Boerne, TX 78006(210) 698-0011smithpaintingco.com

Waste Reduction ConsultantsMike ClementsP.O. Box 50217Jacksonville Beach, FL 32240(314) 506-5640wasteconsultants.com OWNER/MANAGEMENT MEMBERS:CamdenLaura RiosP O Box 25914 Houston, TX 77265(361) 980-2505camdenliving.com

Chaparral Place LLCSabrina Mahmood1307 Valley Glen Dr Houston, TX 77077(713) 231-3430

Ledic Management GroupPierce Ledbetter2650 Thousand Oaks BlvdSuite 310 Memphis , TN 38118(901) 270-5081 Bastien PropertiesRobin Bastien524-A 8th StHuntington, CA 92648(714) 969-6389 Colgate InvestmentsPreston JamesP O Box 312655New Braunfels, TX 78131(830) 629-9799 Daniel R. Hargrove923 10th St. Ste 268Floresville, TX 78114(210) 887-8955

Firenda Group Inc.David Henriquez223 Rainbow DrSan Antonio, TX 78209(210) 829-8446 GeofillJanice Puente6838 Hwy 97 EFloresville, TX 78114(830) 947-3168geofilltech.com Independent Housing AdvocatesSteve Colella6800 Park Ten Blvd Suite 238-ESan Antonio, TX 78213(210) 220-1908 Maverick Apartments, Ltd.Jose Gonzalez II606 N Presa Ste 205San Antonio, TX 78205(210) 886-9555 Pegasus ResidentialShelley Russell1750 Founders Pkwy., S. 150Alpharetta, GA 30009 Robert Kramer18 Spring LakesSan Antonio, TX 78248(210) 913-8184 San Antonio dbx Real Estate IncJohn Taylor712 E MistleSan Antonio, TX 78212(210) 735-3244 Urban Alliance Inc.Steve Colella6800 Park Ten Blvd, Suite 238-ESan Antonio, TX 78213(210) 220-1908

MEMBERSHIP


www.bgstaffing.com

Your Local, Trusted Source for Multi-family Construction!

•Carpentry•Balcony&EntryLanding

Repairs•RoofRepairs•SidingRepairs&

Placement•ExteriorRehabs•ExteriorPainting•SidewalkRepairs•Welding•SubfloorRepairs•andmuchmore...

www.saaaonline.org | May/June 2013 41www.prolinepaving.com


Marti Parker San Antonio/AustinOrder Desk: 800-267-2985 Mobile: 210-854-7031

Serving Texas for Over 30 Years!

• Replacement • Renovations • New Construction •• Saturday Installs • One-day, Next-day Service •

www.dixiecarpet.com

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Since 1983

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BG Staffing ...............................................40

Century A/C Supply ..................................15

Coinmach ................................................19

Crime Clean of Texas ...............................20

Dixie Carpet Installations, Inc. .................44

FSI Construction .......................................44

Foundation Specialists .............................44

Horton Horticulture ...................................44

HSR Construction, Inc. ..............................10

Mac-Gray ................................................16

Maintenance Supply Headquarters .........13

Meyer Smith, Inc. .....................................20

North & South Pool Service .......................44

Phoenix Recovery Group .........................44

Pro-line Pavement Maintenance .............41

RASA Floors ...............................................48

Roto-Rooter ..............................................20

San Antonio Water Systems (SAWS) ...........18

Shweiki Media ..........................................46

Signs West ................................................44

Sunterra Landscape.................................19

Surface Connection.................................44

Texcon ......................................................40

TPI, Inc. ....................................................47

UCS ..........................................................44

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