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Residences Living Guide 2012/2013 www.le.ac.uk/accommodation Residential and Commercial Services

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Page 1: Residences Living Guide

Residences Living Guide2012/2013

www.le.ac.uk/accommodation

Residential and Commercial Services

Page 2: Residences Living Guide

2 Contents ResidenCes Living guide 2012/13

the student Welfare service ............................................14

AccessAbility Centre ........................................................14

student support (Mental Wellbeing) ................................15

student Counselling service ............................................15

student Healthy Living service .........................................15

What should i do if i’m unwell? .......................................15

Careers service ................................................................15

Living in the Community ...................................................16

damage ..........................................................................16

smoking .........................................................................16

drugs ..............................................................................16

noise ..............................................................................17

Litter/rubbish ...................................................................17

Parties .............................................................................17

Anti-social behaviour (and disciplinary procedures) ..........17

overnight guests .............................................................17

Pets .................................................................................17

Meals ...................................................................................18

Meal times ......................................................................18

special dietary requirements ............................................18

Arts, Events and Entertainment ........................................18

Arts in the village ............................................................18

Bars and entertainment ...................................................18

s Bar ...............................................................................18

John Foster Bar ...............................................................19

Beaumont Bar .................................................................19

Contacts ................................................................................4

Accommodation office .....................................................4

oadby student village .......................................................4

City Living sites .................................................................4

Welcome ...............................................................................5

Your Accommodation ..........................................................6

Your keys and access fobs .................................................6

Your room .........................................................................6

Your kitchen and communal areas .....................................8

Your bathroom ..................................................................9

Your post ..........................................................................9

Maintenance ...................................................................10

security ...........................................................................10

Heating and hot water ....................................................11

electrical supply and equipment ......................................11

Lost property ...................................................................12

Laundry facilities..............................................................12

tv Licences .....................................................................12

internet access ................................................................12

Local supermarkets..........................................................12

AsdA bus .......................................................................12

Parking ...........................................................................12

Cycles .............................................................................13

Support whilst in Accommodation ...................................14

Pastoral support ..............................................................14

Residential and Commercial services Forum .....................14

student support ..............................................................14

Contents

Page 3: Residences Living Guide

ResidentiAL And CoMMeRCiAL seRviCes Contents 3

Catering ..............................................................................20

le card .............................................................................20

Food and drink guide: main campus ................................21

the Library Café ..............................................................21

Chi ..................................................................................21

delic!ous .........................................................................21

Café Piazza .....................................................................21

the i.v. ............................................................................21

the Arts Bar ....................................................................21

Planets Café ....................................................................21

Café north ......................................................................21

Café Welcome ................................................................21

Accommodation Services and Payment Advice ...............22

Residence fees ................................................................22

student Loans .................................................................22

debtors ...........................................................................22

Where to pay ..................................................................22

When to pay ...................................................................22

Returned cheque .............................................................22

Moving to the private sector............................................23

vacation accommodation ................................................23

Returning residents – next session ...................................23

Other Information ..............................................................23

uuK Code of Practice ......................................................23

Conferences ....................................................................23

Part-time work ................................................................23

Fridges for hire ................................................................23

First aid ...........................................................................23

Recycling and Environmental Issues .................................24

oadby student village and City Living sites .....................24

Main Academic Campus..................................................24

What can i recycle on campus? .......................................25

environment team volunteering ......................................26

green impact ..................................................................27

Safety for Residents ...........................................................28

introduction ....................................................................28

Fire extinguishers .............................................................28

electrical safety................................................................29

Kitchen safety .................................................................30

Food hygiene ..................................................................31

domestic hazards ............................................................32

Police contact details .......................................................33

Fire Action guide ............................................................35

Complaints and Suggestions .............................................32

Have you been to The Bookshop? ....................................34

Useful Contacts ..................................................................36

Page 4: Residences Living Guide

4 ContACts ResidenCes Living guide 2012/13

Contacts

Accommodation Office

Email: [email protected]

Telephone: 0116 252 2428

Location: Mezzanine Floor, Charles Wilson Building, Main university Campus

Opening Hours: 9.00am - 4.45pm

Oadby Student Village

Reception

Email: [email protected]

Telephone: 0116 223 1493

Location: Facilities Building, John Foster Hall & Beaumont House, Beaumont Hall

Opening Hours: 8.00am - 8.00pm

City Living Sites

Reception

Email: [email protected]

Telephone: 0116 223 1485

Location: F Block, nixon Court

Opening Hours: 8.00am - 8.00pm

Opal Court

Email: [email protected]

Reception: 0116 254 6737

Security: 0116 255 2782

Location: opal Court, 60 Lancaster Road, Leicester, Le1 7HA

The Grange

Email: [email protected]

Reception: 0116 275 8025

Location: the grange, 41 grange Lane, Leicester, Le2 7eg

Page 5: Residences Living Guide

ResidentiAL And CoMMeRCiAL seRviCes WeLCoMe 5

Welcome

Welcome to the university of Leicester and your room for the next year.

We are keen to make your stay with us as enjoyable as possible and this information booklet is designed to provide advice, information and guidance for you whilst you settle into your accommodation. Most of your questions regarding living in student accommodation should be answered by this, however please note that your Residence Agreement prevails over any other information given.

Living with other residents in a community is a new experience for most arrivals and living in such a close knit environment also means there have to be some rules and regulations regarding behaviour. that said, we are here to help and want to know how you are settling into your accommodation. You will find contact numbers on the opposite page, including my own. Factors beyond our control occasionally affect our service and, although we apologise on others’ behalves, we can sometimes do little but to minimise disruption in these situations.

When living in a community, actions you take may not only affect your own safety but also that of those around you, so it is very important that safety is given a high priority. You will find the university of Leicester safety for Residents information on page (X) of this booklet. Please read this carefully. Please also note that opal Court and the grange are private developments; however the university administers the allocation of rooms, collection of fees and room transfers and also provides pastoral support to their residents. some differences between the information provided in this booklet and the opal Court/grange Handbook can therefore be expected.

While we aim to provide the best possible service, we occasionally do not meet residents’ expectations. on those occasions we do encourage residents to make suggestions for improvements by writing or speaking to somebody personally at the Reception. We are always happy to discuss any aspects of the services we offer and hope that any concerns can be quickly and amicably resolved.

i would like to wish you every success with your studies and hope that your time at the university of Leicester is enjoyable.

Frances M Stone Msc MiH

director – Residential and Commercial services

7th Floor Charles Wilson Building Leicester Le1 7RH

w: www.le.ac.uk/accommodatione: [email protected]

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6 YouR ACCoMModAtion ResidenCes Living guide 2012/13

Your keys and access fobs

on arrival you will be issued with keys and access fobs to your building and room at the key collection location outlined in your arrival instructions. the keys and fobs will open the front door to the building, flat doors and only the bedroom that you have been allocated.

Please take care of these keys to avoid compromising security.

Replacement keys can be obtained from reception at a cost of £30 each. if this replacement key is subsequently returned because the original has been found £10 will be refunded. if a second key is lost the university will charge an additional £50 for a new lock to ensure that security is maintained.

For the grange and opal Court, key charges differ from those set by the university.

if keys are not returned within 14 days of the departure date, the university will charge £80 for a replacement key and lock.

Your room

Your room inventory and checks

A room inventory will be left in your room which is required to be completed and returned to reception within 48 hours of taking up residence.

the inventory is a record of the condition of your room on arrival and will be used to compare the condition on arrival to the condition on departure.

Rooms will be inspected twice in the autumn term and once in the spring and summer term – you will be given advance notice

of these inspections. inspections are for us to check that you are keeping areas to an acceptable standard and there is no damage to university property.

All losses and damages not noted on the inventory form will be charged for. Administration charges including staff time, office costs and bank charges will also be included. You are responsible for maintaining good repair to furnishings and equipment.

Personalising your room

You are able to personalise your room but we ask that you follow this advice when doing so:

• When hanging posters please use blu-tac only. do not use sellotape or drawing pins as this can damage paint work

• All furniture must remain in the room and be returned to its original position when moving out (we do not have the facilities to store unwanted furniture in another location)

• the use of fairy lights and flammable decorations (including Christmas decorations) are not allowed due to fire safety requirements

• Candles and other burning materials are strictly prohibited

• the curtains supplied in the rooms are fire retardant. Please therefore do not hang your own curtains

Keeping your room clean

Self-catered residences:

You are responsible for cleaning your own room; this applies to all room types.

A vacuum cleaner, brush, mop and bucket are provided in all areas but you will need to purchase cleaning materials.

Residents living in the grange and opal Court are solely responsible for cleaning their rooms and communal areas.

Your Accommodation

Living in communal accommodation in a student study bedroom is different to living at home and this will be a

very different experience for most new residents. it is an opportunity to make friends, socialise and experience

living independently. Living in a large student community inevitably means there will be some rules and constraints

on behaviour. Accommodation is supervised for the benefit of the student community and all individual residents

are expected to participate and contribute to create a happy and successful residential experience.

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ResidentiAL And CoMMeRCiAL seRviCes YouR ACCoMModAtion 7

Catered residences:

En-suite bedrooms are normally cleaned once every two weeks. Please assist staff by clearing the floor and leaving desks, shelving and bathrooms tidy. Please note that should staff be unable to gain access to your room, it will be a further two weeks before the room is cleaned again.

Residents are responsible for cleaning their rooms and en-suite bathrooms between cleaners’ visits.

For residents who wish to clean their own room during the two-week cleaning period, a dustpan and brush is provided or further cleaning equipment is available via reception staff.

Standard bedrooms – the cleaning is the responsibility of occupants.

Access to your room

Access to your room without notice is only allowed in an emergency, e.g. flooding. Access to your room is also granted for any maintenance issues raised by yourself, but please note that it is not possible to arrange personal visits and guarantee times of access required for these instances.

Any access required by university staff other than in an emergency or for a maintenance issue, including room checks, will be notified.

Any request to enter a room other than by the occupant will be refused. if, for instance, a student requests entry to collect something, this will not be allowed, no matter how important. in the event of a serious problem concerning this policy, the matter should be referred to the reception staff or the Assistant director’s office.

Windows and door closures

For security and safety reasons, most of the windows have restrictors fitted on them and some sites have two ways of opening; ‘tilt and turn’. do not force windows, interfere with mechanisms or remove any parts. if you are unsure how to operate your window, please speak to a member of staff on site.

As a general rule, broken windows are charged to the resident even when the damage was caused by an unknown person. this is because, as the resident, the care of the room and its fixtures and fittings are your responsibility.

door closures are provided and form part of the Fire safety Requirements. Considerable risk to residents is taken if door

closures are tampered with, removed or disconnected. if they are interfered with, residents can expect to pay a fee of at least £30 for administration and a possible charge of up to £150. interfering with door closures will be viewed as tampering with fire equipment.

Energy awareness

the university is involved in an energy Awareness Campaign to help reduce environmental pollution, preserving the planet’s finite supply of fossil fuels, and reduce money wasted on energy. You can help this by switching off all lights and equipment when you leave your room. Look out for campaign posters for more ideas.

Vacating your room

When it is time to vacate your room, it should be cleaned and ready for the next occupant. this includes:

• Your room is clean, vacuumed and dusted

• Fold bedding, if provided

• Remove pictures etc. from walls and other surfaces carefully to ensure the decoration is not damaged

• Remove rubbish to the refuse bins outside

• ensure that all the required university property is in the room undamaged and in the same place as found on arrival

• Have the room checked and outgoing inventory completed

• Return room keys to reception

• All belongings and food must be removed from the kitchen, including food within the fridge/freezer

• All communal areas clean, including kitchens

You need to book a room inspection by contacting reception. this must be booked 48 hours before your departure. Your room inventory, which you completed on arrival, will be used to reference the condition of your room on arrival and compare it to that on departure.

the university accepts no responsibility for any lost or damaged belongings at any time.

You will be required to vacate your accommodation by 10.00am on the departure date shown on your residence agreement, unless you are moving into vacation accommodation.

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8 YouR ACCoMModAtion ResidenCes Living guide 2012/13

Your kitchen and communal areas

Using a communal kitchen

A few simple guidelines:

• it is often useful to draw up a rota of duties with other residents

• Wash pans, crockery etc. when finished with

• tidy the kitchen as you go and leave it clean for the next resident

• Keep the cooker (top, grill and oven) and the fridge and freezer clean

• Prevent rodents and ants keeping all food items in sealed containers

• empty rubbish into the bin outside at least once per day

• use our recycling facilities as much as possible

• Catered blocks do not have full sized freezers or cookers; these areas are intended for snacks and light meals only.

Using the kitchen appliances safely

Microwaves:

• Follow the instructions in the kitchen

• Always pierce the skin of foods with non-porous skins, e.g. potatoes and egg yolks, to allow steam to escape. the build up of pressure can cause food to burst and cause a hazard

• do not remove the glass base or turntable from the microwave when cooking

• do not place any metal objects in microwaves, this includes kitchen foil

• do not cook food in bottles or jars

• do not leave microwaves unattended when cooking

Cookers:

• never leave the cooker, grill, oil or pans unattended

• Remember to switch off the cooker when you have finished

• When grilling keep the grill door fully open

• never put hot pans on work surfaces or floors

• Keep the cooker and grill pans clean – the grill pan should be washed after every use

• Keep the kitchen door closed at all times, this will help prevent fire alarms sounding unnecessarily

• Always use a dry oven cloth when removing cooked items from the oven/grill

Kettles:

• think of the environment – only boil as much water as you need

• ensure water covers the heating element

• ensure the kettle is on a solid surface

• Keep the socket, lead and plug dry at all times

Irons:

• use only on an ironing board

• never leave the iron resting on a base plate as this causes it to burn

• switch off when not in use

• Allow to cool before storing away

Deep Fat Fryers are not allowed in any University kitchens.

Residents will be required to pay for the full cost of damage resulting from fires.

REPORT ANY DAMAGE OF KITCHEN EQUIPMENT IMMEDIATELY – INCLUDING THE FLEX OF ELECTRICAL ITEMS.

Keeping your kitchen and communal areas clean

All residents are responsible for the removal of all rubbish, recycling and bottles to the outside bin and bottle bank areas and keeping kitchens clean and tidy.

Residents should ensure good hygiene practices by regularly cleaning fridges and freezers and by disposing of out of date food.

Page 9: Residences Living Guide

ResidentiAL And CoMMeRCiAL seRviCes YouR ACCoMModAtion 9

some limited support is given by our cleaning staff, who will clean communal areas (usually once a week) including floors, windows and stairways and replace refuse sacks.

You are reminded that it is your responsibility to keep the kitchen, cooker, refrigerators and implements clean.

Barbecues

the use of barbecues by residents is not permitted in university grounds.

Your bathroom

Keeping your bathroom clean

• Leave the bath/shower as you would wish to find it

• Make sure shower curtains are inside on the shower tray to avoid wet floors

• Mop up any water from the floor after using bath/shower

• use sanitary bins provided for all sanitary waste (do not flush these down the toilet)

• Please be aware that toilet paper can safely be flushed down the toilet

Your post

Your address

to ensure you receive your mail promptly, the address should include your full name, block and room number along with the relevant address below.

OADBY STUDENT VILLAGE

Beaumont Hall: Beaumont Hall, stoughton drive south, oadby, Leicester, Le2 2nA

Digby Hall: digby Hall, stoughton drive south, oadby, Leicester, Le2 2nB

Gilbert Murray Stamford Hall: gilbert Murray stamford Hall, stoughton drive south, oadby, Leicester, Le2 2nd

John Foster Hall: John Foster Hall, Manor Road, oadby, Leicester, Le2 2Lg

CITY LIVING

Freemens Common Houses: Freemen’s Common Houses, 153/167 Welford Road, Leicester, Le2 6BF

Mary Gee Houses: Mary gee Houses, Radcliffe Road, Leicester, Le2 3te

Nixon Court: nixon Court, Putney Road, Leicester, Le2 7tg

Opal Court: opal Court, 60 Lancaster Road, Leicester, Le1 7HA

Salisbury Road Houses:

• 16 salisbury Road, Leicester, Le1 7QR

• 75 Regent Road, Leicester, Le1 6YF

• 118/120 Regent Road, Leicester Le1 7Lt

• 136/138 Regent Road, Leicester Le1 7PA

• John Frears House, 30 st James Road, Leicester, Le2 1HQ

The Grange: the grange, 41 grange Lane, Leicester, Le2 7eg

Collecting your post

general mail will be delivered to the agreed area within you block. this might be to post boxes in foyers or to your kitchen. if you are unsure please ask at reception.

Parcels, registered post, cheque books and large items will be kept in the Post Room and you will be individually informed by receiving a post slip in your mail box that you have an item for collection. the post slip and a form of photographic identification, e.g. university id card, are required to claim the item.

Post rooms are located at stamford House for oadby student village and nixon Court F Block for City Living.

Sending post

the Post Room is unable to send any post for you. Royal Mail post boxes nearest to oadby student village are situated at the bottom of stoughton drive south/corner of London Road and Manor Road near shirley House. For City Living students there are a number of Royal Mail post boxes in and around the city, including one on university Road near entrance one.

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10 YouR ACCoMModAtion ResidenCes Living guide 2012/13

Postal arrangements during vacations

You must take responsibility for informing all organisations and people who send mail to you what your vacation address will be and whether or not you are returning for the next session. during the summer vacation any mail received will be returned to the sender after residents have left. during the Christmas and easter vacation, post may be forwarded on an occasional basis, subject to staff availability. otherwise mail will be stored until residents return.

Please remember that a considerable volume of mail arrives during the vacation period and the above policies have to be applied to avoid disappointment and confusion.

Maintenance

Reporting maintenance

Please report any maintenance problems as soon as possible. Please do not rely on housemates to report problems!

Report maintenance issues using:

Online – by completing a maintenance form online at www.le.ac.uk/accommodation/maintenance online forms will only be read in office hours

By Phone – please contact your local reception to report a maintenance issue

Maintenance Request Form – complete a paper request available from your Residential Advisor or Reception.

Reporting maintenance out of hours

Contact your local reception by phone to contact our night duty staff.

Alternatively contact your duty Residential Adviser (contact number on your key fob) or main site security on 0116 252 2023.

What happens when you report maintenance

ALL RESIDENTS SHOULD BE AWARE THAT REPORTING MAINTENANCE IS AN AGREEMENT FOR A MEMBER OF UNIVERSITY STAFF TO ENTER THE ROOM TO CARRY OUT REQUIRED REPAIRS.

Maintenance problems are dealt with as quickly as possible and information will be left for the student outlining whether further work is needed or if the job is complete.

When you report a maintenance problem it will be categorised in terms of time sensitivity and the repair work will be carried out accordingly. this may not match your expectations, but it is quite normal in rented accommodation.

• Emergency – Health and Safety / life threatening emergency repairs can result in a temporary fix with a permanent repair as soon as possible, e.g. power failure, serious flooding

• Urgent – Next working day Monday – Friday urgent repairs will be undertaken as soon as possible, e.g. broken socket, loss of heating

• Non-urgent – as soon as possible non-urgent and routine repairs may take longer to resolve, e.g. a door closer repair, dripping tap, one light not working

• Routine – when time allows

You should be kept informed of the progress of maintenance works. sometimes it takes time to resolve a problem or work has been carried out, but the repair has not been completed. Please do not hesitate to contact us again if a problem is not resolved to your satisfaction.

Security

Leicester is a safe place to live, but crime does occasionally happen. every year some residents lose possessions through burglary or theft, which could be prevented. in order to protect your property it is essential that you take responsibility for your belongings. Locking your room and front door is vital and insurance is strongly recommended for bicycles, laptops and mobile phones. Be alert for strangers at all times and do not give criminals an easy opportunity.

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ResidentiAL And CoMMeRCiAL seRviCes YouR ACCoMModAtion 11

try to follow the few simple steps below:

• the most commonly lost item at this university is a usB flash drive (memory stick) because residents leave them in computers. Keep them safe

• Avoid walking alone; stay with a friend. At night, stay with a group and keep to well-lit areas

• Request that visitors identify themselves. do not allow entry to unknown persons. if they claim they are visiting others, ask them to wait and bring the resident to the door to identify the visitor

• Most bicycle thefts can be prevented by the use of a substantial, quality d lock, available from the security lodge on main campus. Join the Cycle Coding scheme as well; it’s fast, free, and effective

• Keep entrance/corridor doors locked at all times ensure that block/house doors are also kept locked. never tamper with locks

• ensure the windows and doors to your room are closed and locked when leaving a room, even if it is only for a short time

• Personal computers, laptops, and all valuables left in view of windows are invitations to burglars. Close blinds or curtains when not in your room

• use a laptop lock

• Keep cash both on your person and in your room to a minimum

• simple preventative measures like keeping ground floor windows closed will reduce crime

• if you see anything suspicious, inform a member of university staff immediately.

Call university security 24 hours a day, seven days a week on 0116 252 2023.

university security deals with Lost Property, Cycle Registration, and Access Cards, liaising with local police, and maintaining mobile and foot patrols across the university estate. they also provide support and assistance in the event of a crime to staff and residents.

In the event of a crime:

First call the police:

• in an emergency telephone: 999

• Leicestershire Police telephone: 0116 222 2222

• Record your crime number

Then contact University Security:

• telephone: 0116 252 2023

• email: [email protected]

Heating and hot water

Residence fees include all charges for heating and hot water.

Hot water is normally provided between the hours of 7.30am - 9.00pm.

the normal winter pattern of heating is 7.30am - 9.00am and 5.00pm - 11.00pm.

if you feel you need extra heating, please contact the reception who will be able to provide a heater. Privately owned heaters are strictly prohibited.

some properties have different heating arrangements. during the times advertised we aim to heat the properties to 21ºC.

Electrical supply and equipment

some of our accommodation has 2amp sockets in the bedrooms so therefore care is needed not to overload sockets. Please refrain from using items with heat elements in rooms such as kettles, toasters and irons. Fridges or chillers are not allowed in study bedrooms. Kitchens are equipped with fridges, microwaves, kettles and irons.

electrical appliances should not be used in corridors. Residents are responsible for ensuring that personal electrical equipment using the power supply from communal areas is safe. the electrical supply in the uK is 230 volts. electrical equipment purchased outside the uK may not be compatible and only suitable for 110-volt systems. Connecting such equipment may cause a fire.

university owned electrical equipment is tested (PAt tested) annually.

the university expressly reserves the right to remove any personal electrical equipment believed to be dangerous.

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12 YouR ACCoMModAtion ResidenCes Living guide 2012/13

Lost property

Hall receptions and the university security Lodge (on the main campus) usually hold items of lost property for three months. if you leave belongings behind when permanently moving out of your term time accommodation, Hall staff will endeavour to contact you to inform you of this. if we have no response from you, after the three month period, your belongings will be thrown away.

Laundry facilities

Washing machines and driers are available on every site and are coin operated. Please ensure that you have the correct change required as change is not available on site.

our laundries are provided by a private contractor. Faults should be reported directly to the laundry company customer care line – free phone number advertised in the launderette.

TV Licences

Residents do require a tv Licence for a television used for personal use. the tv Licensing Authorities have requested that when residents purchase a tv Licence they have their room number, house/block, and site included on the licence. You may be entitled to a rebate on your tv Licence if, for example, you do not stay at university over the summer months. Refunds are available on complete quarters only.

if you would like further information please call the tv Licensing Advice Line on 0870 240 3212 quoting reference stu17.

Internet access

Ask4 provides internet connection and telephone services for oadby student village and City Living and provides the following services:

• A minimum internet speed of 10Mb to each room

• High speed internet of up to 100Mb available to purchase

• Free access to Freeview, international and Hdtv

• sky sports and other premium channels, and digital video Recording (dvR) services available for an extra fee

• WiFi in all rooms and common areas with seamless transfer between them

• eduroam available across the site

• Remote back up with unlimited storage for an extra fee

• gaming support for simultaneous console connections with access to 100 gaming servers and the ability to host tournaments

Accessing the internet

Please follow the guide in your room on connecting to the internet.

Opal and The Grange

internet access at opal Court is provided by Ask4 and internet access at the grange is provided by Freewire – both operate independently of the university.

Local supermarkets

Local supermarkets – Asda is a short walk from the oadby student village and Morrisons is the nearest for Freemen’s Common, opal Court and nixon Court. For residences in the Knighton area, both these stores are a short bus ride away and you have the convenience of a good selection of shops on Queens Road. Please do not bring trolleys onto site from the supermarket – these cause a hazard and we will charge residents for the removal of trolleys.

ASDA bus

there is a free shuttle bus running between the Asda supermarket and some of our City Living sites. it typically runs once a week from specified stops and gives residents about one hour to shop before taking them back. More details will be advertised on notice boards.

Parking

Parking is available at oadby student village and limited parking is available at the City Living sites. to park on-site you must have a parking permit which can be purchased via shop@le costing £50.

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Parking permits for oadby student village allow you to park on any designated car park in the oadby student village with the exception of John Foster which is limited to John Foster residents.

Cars should not be parked on Manor Road, Southmeades Road or Blackthorn Lane

Please note: salisbury Houses, Freemen’s Common, nixon Court, the grange and opal Court have no private parking facilities for residents.

each residence will have areas where residents are not permitted to park cars including designated spaces for disabled residents. these will be clearly identified and parking in these areas could lead to your car being clamped and an unauthorised parking fee being charged. Please note that parking is at the owner’s risk, the university cannot be held responsible.

no refunds are made for early departure and the price is not reduced for late application.

Cycles

the university has cycle stores throughout its accommodation which are free to use, although a small deposit on the key is required of £10. Ask at reception about cycle storage.

Bicycles are not allowed inside any accommodation area. if cycles are left in communal areas they will be removed and £20 will be charged for their release to cover administration costs. the Leicestershire Fire and Rescue service have ruled that no bicycles may be kept in hallways, passages, corridors or stairwells.

Police recommend that you purchase a good quality d lock for your cycle and join the cycle registration scheme at the university security office. the locks are available at a subsidised price of £10.00. no cycles in this scheme have been reported stolen, however cheap cable locks and chains are easily cut by thieves.

the university accepts no responsibility for any loss or damage to personal property, unless legally liable. Cycles must not be left during the summer vacation without the express permission of the reception staff.

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Pastoral support

the Pastoral support service is led by two full time Residential support Managers. they manage and supervise the team of 56 Residential Advisors across both the City Living and oadby student village sites. they can be contacted during office hours directly on 0116 223 1570 or by emailing [email protected]

Residential Advisors are residents that are employed by the university to provide support and guidance to other residents living in halls of residence. A key element of this role is to actively promote a sense of community within each residence in order to maintain the safety, health and wellbeing of all residents. All residents will have a named Residential Advisor who will drop by on a regular basis to say ‘hello’ and deliver useful information. Residential Advisors are also available on-call between 18.00 and 08.00 every night and also during the daytime at weekends. they can assist with pastoral issues and also emergencies.

numbers for Residential Adviser on-call duty Mobiles can be found on the back page.

Residential and Commercial Services Forum

the Residential and Commercial services department has established a City Living Forum and an oadby students village Forum in order to receive feedback from our residents and to ensure that residents are kept well informed of accommodation issues. the forums usually take place every two weeks. dates of the meetings will be promoted on Facebook, notice boards and also via your RA team. Meetings are not intended to replace regular communication between staff and residents; if you have any problems or comments, please do not hesitate to speak to a member of staff.

Student support

The Student Welfare Service

the student Welfare service can provide a wide range of practical information and guidance for all students in relation to finance, accommodation in the community and immigration.

• the student finance team can provide advice about budgeting, student loans, debt, applications for hardship grants, charitable trusts and short-term loans

• immigration advice includes assistance with visa application and renewal

• Advice is available about moving into private sector housing and issues which can arise when living in private rented accommodation

the student Welfare service also holds a legal advice clinic in conjunction with the department of Law.

tel: 0116 223 1185 email: [email protected] Website: www.le.ac.uk/welfare

AccessAbility Centre

if you have a specific learning difficulty, long term condition or disability, support is available through the AccessAbility Centre. the Centre can assist with disabled students’ Allowance applications and if you have not already done so, you are advised to make an appointment to discuss any support that you may require.

the open access Centre acts as a resource base for students and staff and is a relaxed place for students to work. its computers are equipped with specialised software for screen enlargement and speech output. essay planning software and speech output software is on the university wide CFs network. Low-level photocopying and printing facilities are also available. do not hesitate to make an appointment if there are any issues you want to discuss in connection with your study.

disabled students can sometimes experience particular issues in accommodation; if you are experiencing any difficulty you can contact the AccessAbility Centre who will work closely with the Residential service to assess requirements and, if possible, make reasonable adjustments accordingly.

tel: 0116 252 5002 email: [email protected] Website: www.le.ac.uk/accessability

Support whilst in Accommodation

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ResidentiAL And CoMMeRCiAL seRviCes suPPoRt 15

Student Support (Mental Wellbeing)

this discreet and confidential service offers one-to-one and group support to students managing mental health issues at university. the aim of the service is to support students to manage their mental wellbeing and to assist students to lessen the impact these issues might have on their studies. if required, the service can co-ordinate a network of support from those available both within the university and in the wider community.

students may access the service at any stage of their course. An appointment to meet with an adviser can be made by telephone, letter or email. the service works with others to promote a healthy environment at university where all students’ mental health and wellbeing is understood and supported.

tel: 0116 252 2283 email: [email protected] Website: www.le.ac.uk/offices/ssds/student-support-mental-wellbeing

Student Counselling Service

the student Counselling service provides free, confidential counselling sessions on a one-to-one or group basis, as appropriate. students come to the service for a variety of reasons both academic and/or personal; some just come once, to talk over something that is troubling them, others may wish to see a counsellor regularly for a period of time, or explore issues together with others in a group. For an initial appointment and explanatory leaflet, please ring the number given below. some evening appointments are available.

tel: 0116 223 1780 email: [email protected] Website: www.le.ac.uk/counselling

Student Healthy Living Service

the student Healthy Living service aims to help you enjoy a balanced life. the service can help you identify an approach to life which enhances study and enables you to thrive and reach your full potential while studying at the university. the service is committed to the delivery and improvement of health and wellbeing activities that support you in developing life skills. As well as supporting academic achievement, these skills are transferable and should prove beneficial as you move from university to the demands of employment and graduate careers. The Healthy Living Service provides direction to appropriate health care service through the website which includes information about how to register with a GP and access to dental care.

the website also provides specific information for international students and eligibility for free health care with the national Health service (nHs).

What should I do if I’m unwell?

the leaflet provided in your room ‘Your Health – How to get help and advice’ provides comprehensive information about:

• What to do if unwell

• How to access health services

• How to find a dentist

• How to find an optician

• information for international students

this information can also be found at the Healthy Living website http://go.le.ac.uk/healthyliving

tel: 0116 223 1268 email: [email protected] Website: go.le.ac.uk/healthyliving

Careers Service

Careers Service, Second Floor David Wilson Library

We understand that the world of work is changing and that employability matters more than ever and this is why our Careers service is dedicated to providing you with the opportunity to graduate with an extra dimension, which will help set you apart from the competition and take you one step closer to landing your dream job. You will have access to guidance and support throughout your time with us and there are a huge range of programmes and opportunities to help you get ahead in your chosen career or enhance and reshape your existing role.

Being successful at university isn’t just about getting a good degree (as important as that is), it is also about making the most of the opportunities available to you. You should test out what you enjoy doing and develop your skills in order to get to a position in which you can demonstrate to prospective employers that you have the skills they desire. this could be via an internship or placement, getting involved with student enterprise or by contributing to the local community through volunteering or social enterprise activity. We can provide access to all of these opportunities, many of which are accredited through the Leicester Award for employability. Critical to making the most of your university achievements is being able to identify suitable career options and, having done so, clearly articulate your skills and experience to potential employers. through online advice, interactive workshops and one-to-one guidance we can help you with your career planning, job hunting and actual applications. We provide multiple opportunities for you to meet employers who want to recruit bright and well-rounded graduates; helping you to find out what they are looking for and helping you to think about what you’d like to do in the future. so pop in and see us or contact us via our website. it’s never too early to start!

tel: 0116 252 2004 email: [email protected] Website: www.le.ac.uk/careers

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16 Living in tHe CoMMunitY ResidenCes Living guide 2012/13

Damage

Whilst we understand that accidents happen, all damage has to be paid. You will be charged for any damage to your room including windows, doors and external surfaces.

Responsibility for safety items in particular must be recognised and damage or tampering of any fire equipment will incur a set fee of £100.

Living in a shared community also means accepting joint responsibilities and when persons who cause damage cannot be identified, costs may be shared amongst all the residents.

Smoking

the university operates a no smoking Policy throughout all of its buildings, including accommodation sites. this means that smoking is strictly prohibited and if you do choose to smoke, it is only permitted outside university buildings and you are requested to:

• smoke away from any doorways or open windows

• Make sure you extinguish your cigarette

• do not smoke in areas where there are combustible items.

the university has a legal responsibility to prevent smoking in smoke-free areas and anyone who does smoke in such areas could be committing a criminal offence and may be liable to a fine of up to £200. Anyone found to be tampering with the fire equipment, including smoke alarms, to allow them to smoke inside will also be charged a set fee of £100.

Drugs

All residents found using, supplying or handling illegal substances are reported to the Police. they may be required to leave university accommodation and will be disciplined under the university’s Regulations, which can result in studies being terminated and a substantial fine.

the university does NOT tolerate illegal drug use.

Possession, supply and the use of drugs covered by the Misuse of drugs Act (1971) is against the law. the university of Leicester does not tolerate the use, possession or selling of illegal drugs (please note this includes cannabis) on campus, or in university managed accommodation. Accordingly, the university of Leicester undertakes to deal with students who commit such offences who may thereby bring the university into disrepute through the necessary disciplinary means. However, the university recognises that it has a duty of care towards its student members. it will therefore endeavour to signpost those who need help to the appropriate support agencies.

As part of their accommodation agreement with the university, students are also responsible for the actions of their visitors. Residents who permit substance misuse in their residential accommodation by someone else, such as a guest to their accommodation, are also committing a criminal offence under section 8 of the Misuse of drugs Act (1971). Further to this, the university will always consider whether to take its own further disciplinary action once any legal process has run its course.

Living in the Community

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ResidentiAL And CoMMeRCiAL seRviCes Living in tHe CoMMunitY 17

Noise

Residents are reminded that they will be living in an academic community. individuals and groups of residents may have differing levels of tolerance for noise. Residents themselves are wholly responsible for good relations both within the residences and the local neighbourhood. the university values our positive relationships and reputation within the local community and your co-operation is required and expected to avoid any complaints during the year.

Your responsibilities include:

After 11.00pm, please:

• Close doors quietly and with consideration for others

• Keep noise from conversations/sound systems/televisions at a low level so that it is not audible outside a room. use earphones where necessary

• When in your study bedrooms, take off shoes (particularly those that are capped or have studded heels)

When returning to residences late at night please be considerate to those already asleep. Keep quiet, avoid slamming car doors, shouting and being a general nuisance to others. Ball games, skateboarding, use of scooters or any noisy behaviour is also strictly prohibited in the grounds of university accommodation.

Musical instruments may not be played in study bedrooms or communal areas, except for those listened to through earphones. the university has some designated areas for the playing of musical instruments, contact reception for more details.

Litter/rubbish

You are responsible for clearing your own rubbish from bedrooms and kitchen areas to the outside bins or recycling points around the site.

Residents will be expected to behave responsibly and avoid causing or adding to litter whilst on any accommodation sites.

Parties

Parties are NOT allowed in University accommodation.

Residents are encouraged to socialise and enjoy themselves and we do offer a range of events and activities. should you wish to have a party, please contact [email protected] to enquire about booking a bar.

Anti-social behaviour (and disciplinary procedures)

Behaviour and Conduct

Residents should act in an appropriate manner at all times and have consideration for their neighbours – this includes fellow residents, university staff and the local community. We operate a uuK Code for the Management of student Housing and this must be adhered to at all times.

Any behaviour bringing the university of Leicester’s name into disrepute will be dealt with under disciplinary procedures; departments and/or the Academic Registrar may be notified of offending conduct if necessary.

Overnight guests

overnight guests are only permitted in accordance with the residence agreement. Any visitors or guests you may have should always be accompanied within the accommodation and grounds and will remain your responsibility at all times. When bringing guests into the house, block or flat we ask that you respect the other residents’ rights and wishes and keep any disruption to a minimum.

Fire regulations allow for a maximum of two people to use a single study bedroom for overnight stays. You are permitted to have a visitor to stay for a maximum period of 24 hours between a Monday and Friday, or two such consecutive periods over a saturday or sunday. We will not allow more than six such visits within any two months period. staff are required to report abuse of the facilities.

subletting is strictly prohibited.

Pets

Residents are not permitted to keep pets in university accommodation. should there be a report of a pet in university accommodation you will be asked to remove it immediately in a responsible manner.

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18 MeALs ResidenCes Living guide 2012/13

Meals

Meal times

Meals are provided in the site dining rooms for catered residents at the following times:

Monday to Friday Cereal and toast: 07.15 - 10.00Cooked breakfast: 07.30 - 09.00evening meal 17.30 - 19.00

Saturday and SundayBrunch: 12.00 - 13.00evening meal: 17.30 - 18.30

Note: Bank Holiday meals are the same as sunday.

Meal times may be changed on occasions. in such cases advance notice will be given.

You will require your coloured key fob and photo ID to prove your eligibility for a meal – random spot checks on eligibility will be made.

to avoid queuing, residents are strongly advised not to come to the dining room until the meal is under way.

guest Meal tickets (£5.00) for breakfast and dinner are available from the reception or kitchens should you wish to invite a guest for a meal.

tickets for guest meals must be purchased prior to service of the meal.

MEALS ARE ONLY AVAILABLE AT YOUR OWN SITE.

Special dietary requirements

if you have special dietary requirement you should email [email protected]

our hospitality team will endeavour to meet your requirements, however this is not always possible.

Arts, Events and Entertainment

Arts in the Village/Arts at City Living

the Arts programme is available to residents from all halls and aims to offer a variety of taster and on-going sessions in varying disciplines of the performance and creative arts, either for free or at a subsidised rate. group and private tuition for guitar, piano and drums is available, as well as fully equipped practice rooms and a range of events including a year-long open mic competition to test the new found skills of participants.

John Foster has a state of the art dance studio offering lessons in several disciplines including street, salsa and Bollywood. From the literature side, there are spoken word events and a book club with monthly meetings to bring a little fun back into reading. script and film analysis are just beginning and there is already a stand-up comedy workshop running with many budding stars emerging. new to Arts in the village is the extremely popular mixology and flaring course and there are several more projects in the pipeline, with the emphasis being on residents’ preferences. Whatever there is demand for, we will endeavour to provide. this project provides residents with new skills, new friends and a great deal of confidence, as well providing a platform for them to have lots of fun along the way!

For bookings or further information email [email protected] [email protected]

Bars and entertainment

there are three bars in oadby student village

S Bar

s Bar is the place to watch all major sporting events including Premiership, Cup and european football as well as Rugby and Cricket.

s Bar is the most central of the bars and is used as the main venue for all major student events.

Location: stamford House, stamford Hall.

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ResidentiAL And CoMMeRCiAL seRviCes ARts, events And enteRtAinMent 19

John Foster Bar

John Foster Bar is the place to relax and chill out. the mellow lighting and relaxed atmosphere make it the perfect place to unwind.

it offers a wide variety of cocktails, mocktails and alcoholic drinks. Lunch times offer teas, coffees and other hot drinks and food such as paninis, pizza and nachos.

Location: Facilities Building, John Foster Hall.

Beaumont Bar

Beaumont Bar – is the Arts in the village bar and a great place to go if you feel like a bit of culture. this is a traditional style bar where you can relax or get involved in the events. one of the key features of this area in Beaumont House is the wood panelling and spectacular views across the Botanic gardens, which make it the perfect place to relax and soak in the atmosphere. events that take place in Beaumont Bar include film nights, book groups, cocktail workshops, acoustic jam sessions and guest speakers. there is also an Arts in the village common room where students can meet, socialise and relax in a quiet, alcohol free area.

Location: Beaumont Hall.

Entertainment in the bars is provided by the Events committee, and additional events are organised through Arts in the Village. You can also buy tickets to Union nights and other endorsed events at S Bar and John Foster Bar.

Beaumont Bar John Foster Bar

S Bar

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20 CAteRing ResidenCes Living guide 2012/13

le card is a University of Leicester cashless payment system allowing you to purchase items on campus at discounted rates quickly and safely. You can top up your card in-store, online or by text and your parents can even do this for you in times of need with the use of our Parent Card. Be sure to register your card to qualify for all of our deals and ensure that your card is secure. Cards are free of charge.

le card is quickBecause le card uses proximity technology you will spend less time at the till. You just wave your card at the terminal and it does the rest. You can pay for transactions without using cash or having to queue at the cash point.

le card is easyYour account is managed by yourself and can be accessed online to check your balance or view any transactions. You can also authorise someone else to top up your account for you or suggest a gift voucher that can be added to your account. this has proved popular with parents! You can top up your card online, visa sMs (charges apply) or automatically by activating the auto top up facility.

le card saves you moneyYou can enjoy le card holder discounts on selected items and we also hold le card holder discount days and events.

The smarter way to shop, save and pay

For more information and to get yours visit www.le.ac.uk/lecard

School of Education

Café north (ground Floor)

Rattray

Planets (Lower ground Floor)

Charles Wilson

• Chi• delic!ous• Café Piazza (All ground Floor)

Embrace Arts

the Arts Bar

Henry Wellcome

Café Welcome (ground Floor)

David Wilson Library

Library Café (ground Floor)

Medical Sciences Building

the iv (First Floor)

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ResidentiAL And CoMMeRCiAL seRviCes CAteRing 21

Food and drink guide: main campus

The Library Café

Ground Floor, David Wilson Library open term-time Monday to Friday 8.00am - 10.00pm, saturday to sunday 9.00am - 10.00pm

enjoy our top quality rain forest alliance coffees, fresh daily hand-made filled breads, fresh home-made soup and our delicious homemade paninis. in the Library café we try to use products which are fair trade, organic and local, where possible. it’s a great central place to meet friends, or just to take a break and relax on our comfy sofas.

Chi

Ground Floor, Charles Wilson Building open Monday to Friday 8.00am - 3.00pm

Chi is a fusion of tastes offering bowl meals and hot snacks to eat in or take away. the Chi concept brings fantastic street food on a truly international theme with tastes from indonesia, China, Malaysia, Mexico and thailand to name but a few, all alongside a very traditional english breakfast offer. Chi really has got something for everyone.

delic!ous

Ground Floor, Charles Wilson Building open Monday to Friday 8.00am - 7.00pm, vacation 8.00am - 6.00pm

our delic!ous shop offers made-to-order sandwiches just for you at lunchtimes as well as homemade salads, sandwiches, soup, jacket potatoes, hot snacks, confectionary and meals to cook at home. it also has a large range of treats, local produce and seasonal goodies as well as necessities such as bread, milk and newspapers.

Café Piazza

Ground Floor, Charles Wilson Building open term-time 9.30am - 4.30pm, vacation 10.00am - 3.30pm

A Mediterranean style café bar serving a range of hot and cold snacks and drinks, including great coffee and a selection of beers, all served in our vibrant street style café. if the weather is good you can enjoy all of this on the patio overlooking victoria Park.

The I.V.

1st Floor, Medical Science Building open term-time 9.15am - 4.00pm, vacation 10.00am - 3.00pm (Fridays in vacation 10.00am - 2.45pm)

Recently refurbished, this café has a modern and vibrant look and serves a wide range of drinks, newspapers, snacks, cakes, filled rolls, freshly baked breads, breakfast baguettes and filled jacket potatoes. ideally situated in the heart of the Maurice shock Building, it’s a local café for medics and other users of the building.

The Arts Bar

The Richard Attenborough Centre open term-time Monday to Friday 10.00am - 9.00pm, vacation 10.00am - 4.00pm

serving a selection of hot and cold snacks including breakfast bagels, paninis, jacket potatoes, bruschettas, salads and homemade cakes. We have a range of wines and tapas for the evening. the bar stocks continental beers and premium spirits and is the perfect place to enjoy a drink and a bite to eat before attending one of the many varied performances at embrace Arts.

tel: 0044 (0) 116 252 2212

Planets Café

Rattray Lecture Theatre open term-time 10.00am - 4.00pm, Wednesday closes 2.15pm

this Café has a fine selection of baguettes and sandwiches, filled jacket potatoes, hot and cold drinks and cakes.

Café North

Ground Floor, School Of Education open term-time 10.00am - 2.00pm

Previously known as eddies, the ground floor, school of education café has been recently refurbished to offer a larger seating area and improved self service facilities. the café serves a selection of filled sandwiches, rolls and a full selection of drinks.

Café Welcome

Ground Floor, Henry Wellcome Building open term-time 10.00am - 2.00pm

this light, bright and friendly café, featuring sandwiches and paninis, plus a wide range of hot and cold beverages.

For our pre-order service please ring 7080.

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22 ACCoMModAtion seRviCes And PAYMent AdviCe ResidenCes Living guide 2012/13

Residence fees

Your fees and payment deadlines are detailed on your ‘residence contract’ or are available on the accommodation website www.le.ac.uk/accommodation/

Failure to pay by the due date will result in a late payment fee. in addition, failure to respond to requests for payment or to clear debts before the end of term will result in a further charge of £10. You will also be charged for any debtor letters sent.

Residents who undertake international bank transfers to the university bank account should note that payment of any bank charges made to the university will be required. Late payment and debt letter fees may also be payable. Any problems with payment should be discussed with the staff in the Payments office before the deadline for payment. Multi occupancy rooms: Please note that where residents move out of shared accommodation the fee is adjusted for both those who move and those who remain. the discounted rate only applies whilst the rooms are shared.

Student Loans

Accommodation fees are paid in three instalments and are timed to coincide with the three student loan instalments. if your student Loan arrives late, you are able to request an instalment plan for payment of residence fees (you will be charged a small fee to set up this revised payment schedule); enquire at the RACs Payments office, ground Floor, Charles Wilson Building. if you have issues or concerns regarding your student loan, the student Welfare office in the Percy gee Building (students’ union) can offer advice.

Debtors

the Residential and Commercial services is a self-financing business. We have a responsibility to ensure that all accounts

are paid. if an account remains unpaid at the end of a term you may be suspended from the university and required to leave your accommodation (whilst remaining responsible for payment of fees for the year). the university, therefore, has rigorous procedures to recover monies owing.

Where to pay

Payment should be made online at https://epay.le.ac.uk/

if you cannot make payment online payment can be made at your reception before 4pm Monday to Friday from the beginning of each term until the payment deadline date by card or cheque or at the RACs Payments office, ground Floor Charles Wilson Building.

Cheques should be made payable to the ‘UNIVERSITY OF LEICESTER’.

When to pay

Payments are due prior to the deadline date. You must pay by the deadline to avoid late payment charges; fees are set out on your residence agreement. no further reminder will be sent to you. it is your responsibility to pay by the deadline.

Returned cheque

if a bank returns a cheque to us unpaid, charges will be incurred for late payment plus a returned cheque fee. You may also face disciplinary action. Please ensure there are sufficient funds available in your account to cover the cheques written.

Accommodation Services and Payment Advice

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ResidentiAL And CoMMeRCiAL seRviCes otHeR inFoRMAtion 23

Moving to the private sector

if you choose to leave university accommodation during the academic session whilst remaining a registered student you will remain liable for the accommodation fees for the year. the staff in the Accommodation office will do everything possible to meet your accommodation requirements within the university. if you finally decide to move out to the private sector you should first discuss this with a member of staff in the Accommodation office.

Vacation accommodation

39 & 42 week contract: All residences close for the summer vacation, with the exception of nixon Court, Freemen’s Common and opal Court. i you wish to remain in accommodation for this period you will be offered the opportunity to reserve a room in vacation accommodation. Full details regarding this will be circulated during the summer term.

30 week catered contracts: if you wish to remain in Leicester over Christmas or easter you will be offered the opportunity to book a temporary room in a property for the vacation period on a self-catered basis. speak to staff at reception for further details.

Returning residents – next session

some accommodation is reserved for returning residents. details on how to apply online will be emailed during the spring term.

Allocation of rooms

in order to prevent any misunderstandings, room allocations in the accommodation system are prioritised in the following order:

• new residents who have guarantees of accommodation arriving during the year

• special and welfare cases at the discretion of the director

• international residents

• Final year undergraduates

• All other residents

the above factors are taken into account when allocating rooms and may on occasion override transfer of rooms and waiting lists. Residents are reminded the university has sole discretion over the allocation of rooms and therefore is entitled to refuse any application. in the event of more applications being received from returning residents than rooms available, the above priorities are used. After this, applications will be considered for a ballot. unsuccessful applicants will be offered the opportunity to be placed on the waiting list. this waiting list is again overtaken once application forms from new residents are received.

Other information

UUK Code of Practice

the Residential services of the university of Leicester comply with the regulations set out by the universities uK (uuK) Code of Practice. Further information about the uuK Code of Practice for university Accommodation can be found at www.universitiesuk.ac.uk/acop

Conferences

Both the City Living and oadby student village sites are let to conferences, courses and summer schools during the vacations. day conferences and functions are also held in the oadby student village during term time. this business activity brings important income to the university and to the Residential and Commercial services department. it is our intention to increase this business as the need to keep residence fees low is essential, this will also include an increase in our term-time business. Returning residents will know of the improvements that are made due to this income. the co-operation of all residents during the conference business, both during term time and vacations, is much appreciated.

Part-time work

A limited number of casual part time evening and weekend jobs are available to reliable residents during term time. some full time work is available in halls during the easter and summer vacations – apply at www.le.ac.uk/jobs

Fridges for hire

A limited number of small fridges, suitable for use in individual study bedrooms, are available for hire. if you have a medical condition for which you would find an in-room fridge convenient, please contact [email protected]. only fridges hired from the university may be used in study bedrooms. the fridges need to be left clean at the end of each term. Cost: £40.00 per year.

First aid

A list of registered First Aiders appears on the notice-board in reception. First Aid boxes are located in the Reception, Porters offices and with Residential Advisors.

In the event of an emergency or accident remember to keep calm and raise the alarm, i.e. contact the following people as appropriate by telephoning:

• Reception – Monday to Friday 8.00am - 8.00pm

• on-call Residential Adviser’s – mobile, evenings and weekends.

• 999 – Police, Fire, Ambulance

All incidents/accidents must be reported to reception staff or a Residential Advise and, where appropriate, an Accident Form must be completed.

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24 ReCYCLing ResidenCes Living guide 2012/13

Recycling

the recycling facilities within university accommodation sites and at the academic sites are slightly different. the following sections tell you more about each of these different schemes and include website addresses for accessing any further information. Recycling information will also be displayed on your notice board in your kitchen.

Oadby Student Village and City Living Sites

Mixed recycling bins and bags are provided in the kitchen of blocks and houses. Residents are responsible for sorting into the correct bags. When bags are full they are to be put outside in the appropriate wheelie bin, ready for collection. All oadby sites have a bottle bank for all glass bottles and jars. tetra pack cartons can be recycled at 3 locations in the borough, please visit the website for more details www.oadby-wigston.gov.uk

For further information about recycling in City Living sites visit www.biffaleicester.co.uk

Main Academic Campus

there is an award-winning recycling scheme operating at the university’s academic sites which means you can recycle most of your plastics, paper and metal materials. the recycling bins are colour coded as follows: Red = Plastics, Blue = Paper, grey = Metal, Black = Landfill. there are over 3000 internal recycling bins on site and students are strongly encouraged to visit www.le.ac.uk/environment for more information. if you are unsure then please put your waste into the landfill bins as contamination in the recycling bins can result in the recycling being rejected. Batteries and electrical waste must not be put into landfill bins, information on the disposal of these items can be found on the above website. We recycle around 500 tonnes of waste each year and the average recycling rate on the academic campus in 2010-2011 was 40%. this is a fantastic achievement and you can help us do even better this year.

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What can I recycle on campus?

Recyclable materials are collected separately on Central Campus and are collected mixed within Residences.

www.le.ac.uk/environment

RED – Plastic

GREY – Metal

BLUE – Paper

BLACK – Landfill

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26

Environment Team volunteeringWhy not volunteer for the environment team? it’s a great way to gain skills, meet new people and to play your part in helping green the university. We want to cut carbon emissions at the university by 60% by the year 2020 and you can help!

Volunteering opportunities

•Auditing

•Conservation

•sustainability teaching in schools

•Communications volunteering

•events organising

•green impact

•Fairtrade Fortnight

• ...and much more!

not only do we provide regular volunteering opportunities but we also run training courses and workshops.

You can gain formal recognition for your volunteering through the Leicester Award for sustainability. to find out more and to sign up to go to our website: www.le.ac.uk/offices/estates/environment/getinvolved

Follow us on twitter: @uol_environment

Find us on Facebook: Environment Team Leicester

www.le.ac.uk/environment

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What is Green Impact?

green impact is an environmental award scheme run at the university of Leicester. departmental teams can sign up to compete in the scheme which aims to encourage sustainable and ethical behaviour and can win Bronze, silver or gold awards for their efforts. green impact is part of a wider national scheme run by the nus and the awards are recognised up and down the country.

Why get involved?

green impact is a great way to gain a voice on environmental issues at the university as all the small but sustainable actions taken as part of the scheme add up to make a big difference. it is also a chance to make new friends and to get more involved in your department.

green impact provides fantastic opportunities to develop skills and gain experience to put on your Cv, and we provide training and support for all students who sign up to the scheme.

Interested? We can help you to set up your own green impact team in your department or to become a Mentor for an existing team. simply email [email protected] to sign up!

Find out more www.le.ac.uk/offices/estates/environment/getinvolved

www.le.ac.uk/environment

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28 sAFetY FoR Residents ResidenCes Living guide 2012/13

Introduction

As a student in university of Leicester accommodation you, as well as the university and management, have responsibilities for safety. People seldom think about safety except in connection with dangerous sports or crime, however many thousands more are hurt – sometimes very badly hurt – in accidents in the home where most people feel safest. While you occupy university accommodation, whether in oadby student village, or City Living accommodation, that is your home for the time being. You have a duty not only to yourself, but also to others, who might be affected by what you do or don’t do, to act safely and avoid injury and risks to health. this information is a common-sense guide to health and safety for residents in university accommodation, and the hope and expectation is that complying with its straightforward advice will help you to avoid accidents and injuries. if you have any queries about the contents of this section, or on any other aspect of health and safety, help and advice are available from

• Your site Reception

• Residential Adviser

• the safety services office by telephoning (0044 (0) 116) 252 2426.

university accommodation is fitted with modern fire detection systems to provide the highest level of life safety. However the fire detectors are sensitive and susceptible to unwanted false alarms, caused by smoke from burning food, steam from kettles, aerosol sprays etc therefore cooking should never be left unattended.

Residents will be required to pay for the full cost of damage resulting from fires.

Fire extinguishers

Fire extinguishers and fire blankets are provided in kitchens. Fire extinguishers are also provided in communal areas. they should only be used on small fires and only if you have read and understood the instructions. Remember that the university does not expect you to take risks dealing with fires in its property. it can sometimes be better to just leave the area, raise the alarm and call the Fire service.

Fire extinguishers are RED, but have a coloured band to indicate the type of fire they are designed to fight. there are two types mainly used throughout the university:

CREAM BAND

Contain foam and are used to smother fires. these can be used on fires that involve combinations of paper, wood, textiles, oils and fats. However, when intending to use a foam extinguisher near electricity you should cut off the power first.

BLACK BAND

Contain carbon dioxide and are most effective on fires involving live electrical apparatus. the gas is not toxic, but it is an asphyxiate and Co2 extinguishers must not be used in small confined spaces such as vehicles, store cupboards and the like.

Fire blankets

these can be used to smother fires in frying pans, cover small appliances that are on fire and wrap around people whose clothing is burning.

once you have used the blanket for whatever purpose, DO NOT REMOVE IT until you are sure it is safe to do so. if you have wrapped it around someone, leave it there for skilled medical people to remove.

Remember, if there is a fire the golden rule is:

GET OUT, DIAL 999, AND STAY OUT!

Property can be replaced – people can’t.

Safety for Residents

guidance notes on student Health and safety in oadby student village and the City Living sites.

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ResidentiAL And CoMMeRCiAL seRviCes sAFetY FoR Residents 29

Misuse of fire safety equipment

IT IS A CRIMINAL OFFENCE TO MISUSE ANY FIRE SAFETY EQUIPMENT, INCLUDING EXTINGUISHERS, ALARMS AND FIRE BLANKETS.

Residents caught doing so will be subject to a charge of £100, disciplinary procedures may be implemented and a report may be made to the police.

Please take this warning seriously. Residents have been successfully prosecuted and left university with a criminal record.

Fire drills

Fire drills will be held at least twice a year. the objective of fire drills is to familiarise you with the routine to be followed in the event of fire. treat them seriously, because there may be a real fire.

Check how to get out and identify a safe alternative route should your normal exit be blocked. Check the location of fire alarms, fire extinguishers and fire blankets. Check the sound of the fire alarm in your accommodation. on hearing the alarm, leave the building immediately using the nearest available route. do not assume that it is a false alarm or test. if there is a fire, time spent talking might reduce your chances of evacuations safely.

Remember –

GET OUT, DIAL 999, AND STAY OUT!

Do not interfere with fire doors by holding or wedging them open. When properly closed, fire doors will hold back smoke and gases and provide you with a means of escape.

Open flames

tea-lights and candles have become very popular. However, they provide a direct source of ignition for fires. they are not only a danger to you in your room but also to other people living in the accommodation. Fire caused by tea-lights and candles are entirely avoidable and the university prohibits their use.

Electrical safety

Electrically-powered equipment manufactured to normal commercial standards and in good condition should not present any electrical danger as all dangerous parts should be fully enclosed. Residents are strictly forbidden to carry out any work which might give rise to the danger of electrocution. this includes, for example, attempting to repair/adjust electrical appliances and connecting defective or dangerous appliances to the mains. All electrical work must be carried out by competent persons, i.e. qualified electricians employed by the university estates office or suitable contractors.

the use of heaters, and especially radiant electrical heaters, is strictly forbidden. they have been the cause of life-threatening fires and residents contravening this prohibition can expect severe penalties.

Electrical socket outlets in study bedrooms and elsewhere are to be used to supply one appliance. the use of extension leads and multi-way adaptors can lead to overloading of the electrical systems, which may trip overload protection devices (fuses, circuit breakers, etc) or even cause a fire. these devices should only be used after consulting the site porter. overseas residents wishing to use portable appliances operating on voltages other than the British national standard of 230 volts (alternating current) should consult the university safety services office.

operating appliances designed for use on voltages other than 230v can cause fires when connected to the university mains supply. small electrical cooking appliances such as toasters, kettles and microwaves, etc may only be connected to the mains in kitchens. the use of electrical appliances in socket outlets in corridors is strictly prohibited other than for equipment used by cleaning staff. equipment must not be plugged into light bulb sockets, or connected to systems intended solely for lighting purposes. in general, desk lamps ought not to be fitted with bulbs exceeding 40 watts. the lamp should always be switched off when changing bulbs.

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30 sAFetY FoR Residents ResidenCes Living guide 2012/13

Important note:

the responsibility for the safety of personal electrical equipment rests with the owner. Residents using their own electrical appliances should regularly check for defects, and in particular look for:

• Broken plugs

• Frayed, chafed, cracked or split supply cables

• signs of overheating, e.g. scorch marks, blackening or blistering

• dangerous connections at the appliance and plug ends of the cable. Cable grips should hold both the outer and inner sheathing securely

• Rattling or other looseness in the plug or appliance which might indicate an internal fault

Safety checks of residents’ own electrical appliances will be carried out. this service is offered free-of-charge by Residential services, check notice boards for dates. Any repairs found necessary will be made and an appropriate charge levied.

Kitchen safety

Kitchens contain all the elements needed for a fire – fuel, air and ignition sources. if the kitchen gets hot and smelly from cooking, open the window not the door. Leaving cooking unattended will lead to fires. Photographs on the left are from separate fire incidents reported at university of Leicester student accommodation.

Burns and scalds

scalds can be caused by steam, hot water, hot soup or beverages, or hot oil, and burn injuries can be caused by hot utensils, flames, etc. to avoid these injuries:

• Lift lids off cooking utensils carefully to avoid the steam

• turn pan handles away from you when cooking, to avoid knocking them

• turn off the oven before going out, answering phone calls or attending to visitors

• do not directly hold utensils containing hot liquids – use oven mitts

Deep fat/oil frying

the most common cause of fires and injuries – particularly in self-catering accommodation – is cooking chips and other deep fat frying. The use of deep fat fryers/chip pans is prohibited.

Microwave ovens

• Keep them clean so that they work effectively

• Keep door seals clean by wiping frequently with a soft, damp cloth and, if necessary, by cleaning out food particles. never use a sharp pointed knife or similar. this will ruin the seal

• Keep metal out of the microwave. some metal items are specifically designed for microwave use. However, if in doubt, do not put metal into the microwave – even the gold line on a piece of crockery will cause sparking and damage

• Beware all kinds of closed containers. Bottles, jars, strong cartons – even eggs – will explode if subjected to microwave radiation. open containers fully and remove caps and closures from bottles and jars. (do not simply loosen them; the contents can expand into the neck, seal it and then dry quickly to create a closed container)

• Do not run a microwave cooker without a load (something to be heated). this may damage the cooker

• Beware of superheating. superheating is the phenomenon in which a liquid is heated to a temperature higher than its boiling point, without boiling. However, once the liquid is disturbed (by stirring, jolting the container or adding a further substance) some of it violently flashes to steam, spraying boiling water out of the container

Dangerous substances

Many substances used domestically are dangerous if not used with care. only use substances for the purpose for which they are supplied.

Before using any substances, check the directions for health and safety information and follow them carefully. Be particularly wary when using products marked as follows:

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these will damage human tissue, causing painful and disfiguring burns. Protect your skin with a pair of good quality rubber or plastic gloves and keep arms covered. if in contact with eyes or skin wash off with lots of water immediately. if ingested seek immediate medical attention.

Foods and implements

• Keep knives used for food preparation sharp. dull knives are very much harder to use and are liable to slip and cut you

• never cut towards you when using a knife or other sharp implement

• Keep knives separate from other washing up. groping around in murky washing-up water is a recipe for lacerated fingers. Clean sharp knives one at a time using a brush or mop, and wiping from handle to blade tip with the back of the blade facing into the web between thumb and forefinger

• if a knife falls – let it!

• use a good quality opener for canned foods, one that does not leave sharp edges on the lid

Utensils

• discard chipped and cracked glass and crockery by wrapping in thick layers of newspaper and putting in an outside bin

• Wash glasses separately, to prevent breakages and cut fingers. if you break a glass, use a brush to gather up the pieces – never your hands

• search the kitchen carefully for bits when a glass is broken. glass fragments fly in all directions, and are often discovered later (by bare feet!)

Food hygiene

Germs are widespread. Most surfaces (including human skin) have their population of microorganisms. Whist most microorganisms are harmless, some can cause sickness either by infection, or by producing toxins when growing in food materials. For this reason, perishable foodstuff should be stored in the refrigerator, as low temperatures slow down microorganism growth. Cooking destroys microorganisms, however it is necessary to cook food for long enough to raise the temperature adequately throughout the food. if food is left at warm temperatures bacteria build up and produce toxins. subsequent cooking may destroy bacteria but may not destroy all toxins. Germs are killed at high temperatures and are slowed down by refrigeration. the best ways of avoiding food contamination and food poisoning are to:

• Keep food frozen or refrigerated

• do not keep food longer than recommended

• discard any ‘doubtful’ food

• do not store fresh food (intended to be cooked) with precooked food (which is to be eaten as it is). Any germs in the fresh food can be transferred to the pre-cooked food

• Cook food thoroughly. outer food colour is not a reliable indicator of an adequate internal temperature

• take special care when using leftovers. Cook thoroughly

• do not sneeze, cough or touch your mouth or face when handling food

• Keep pans, kitchen tools, glass, crockery, fridges and food storage areas clean. Food scraps, crumbs and open containers encourage vermin that carry disease

• Wash your hands often when handling food (and always after using the toilet). Keep towels, tea-towels and washcloths clean and dry them quickly (and safely – not near an open flame). A warm, damp cloth that has been used to wipe food from hands is an ideal breeding ground for germs

• Avoid handling food if you have an injury or a skin condition. Cover cuts with a clean, waterproof adhesive dressing

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32 sAFetY FoR Residents ResidenCes Living guide 2012/13

Complaints and SuggestionsWhilst we aim to provide the best possible service, we do not always meet your expectations. on such occasions we do encourage you to make suggestions for improvements. if you have any comments please discuss them with the reception staff. if you do wish to raise this further, please write to:

The Assistant Director – Facilities and Services 7th Floor Charles Wilson Building University of Leicester Leicester LE1 7RH

Complaints and suggestions about opal Court or the grange should be notified to the staff at reception at opal Court. if your issues are not resolved please notify the Accommodation office.

Eyes are particularly vulnerable

if in contact with eyes or skin wash off with lots of water immediately. if ingested seek immediate medical attention. You can gain better protection by wearing gloves and eye protection.

Most household substances – bleach, scouring powder, toilet cleaners, disinfectants, detergents etc. – are designed to dissolve grease, remove stains or shift things like burnt-on fat. it follows that they will damage you if used carelessly and without adequate personal protection. Take extra care with things such as aerosol cans of oven cleaner. sprayed into the corner of an oven, the spray can fly back into your face and eyes and is highly corrosive. Wipe-on types of oven cleaner are safer.

NEVER MIX HOUSEHOLD SUBSTANCES. they are designed to work on their own, and mixing can result in danger. Be especially wary of substances designed to unblock drains. if a drain is blocked contact your reception. do not attempt to unblock it yourself.

Domestic hazards

Many more accidents happen at home than at work. A simple safety routine, and attention to a few basic rules, can reduce the risk of accidents and injuries.

think carefully when storing things. Do not put heavy objects on high shelves if you can avoid it. they are more difficult to put up and take down, and if they fall, they are liable to inflict more serious injury. Load free-standing shelves and bookcases with care, to avoid top-heaviness and overturning. Take great care with medicines. Residents under medical supervision and taking regular doses of tablets or medicines should ensure these are kept in a secure place to reduce the risk of theft and misuse by others. DO NOT transfer drugs and medicines to other – especially unmarked containers. the same is true of all kinds of drinks. the history of accident prevention is littered with stories of bleach in lemonade bottles, (bright red) brake fluid in a cherryade bottle, and paint stripper in a container originally designed for shampoo. the most common accident is often the most preventable.

Slips, trips and falls

• Being surrounded by clutter gives rise to the danger of slipping, tripping and falling

• Rugs and mats on smooth floors are dangerous. if you must have them, fix some wide double-sided sticky tape to the back to stop them slipping

• Keep trailing electrical leads to a minimum and out of your way, as you move about. Apart from the obvious danger of tripping over, and cables being pulled out of plugs, snagging cables can easily result in damage to expensive electrical appliances

• Danger of falls. occasionally, reports are received of residents risking their lives by climbing on to roofs, down the outsides of buildings, or sitting in window openings, sometimes many feet above the ground

- DO NOT CLIMB OR SCALE BUILDINGS (this also includes roofs)

- DO NOT SIT IN WINDOW OPENINGS OR ON WINDOW LEDGES

• ‘Safe means of access’ is a familiar phrase in accident prevention at work, where a range of access equipment – steps, stools, ladders and scaffolds, is available. in the domestic situation, the appropriate equipment should be used where available. A chair as a safe means of access is not recommended, but if it is the only option, and where it is safe to do so, then choose one with a rigid seat (not a loose fragile upholstered one) and with sturdy, well-spaced legs. do not stand on a swivel chair.

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i would like to start by introducing myself as PCso 6614 Amarjit sanghera, the university beat officer. i wish to welcome you all to Leicester and i hope that you settle into student life quickly and easily. i am confident that you will find the city a great place to live and study.

Whilst the risk of you becoming a victim of crime whilst studying in Leicester is very small, below are some simple measures you can take to protect yourself and your property:

• security mark expensive items such as laptops, mobile phones and MP3 players with your postcode using a uv marker pen.

• Register serial and iMei numbers of electronic items for free at www.immobilise.com. this will assist the police in returning your property to you in the event it is stolen and later recovered.

• Consider taking out insurance.

• Lock all doors and windows every time you leave your room/house/flat.

• in halls of residence, be careful who you let in or who follows you into the building.

• At night walk in groups or if you are walking alone stick to well-lit and busy areas.

• Be vigilant when using your mobile phone or MP3 player in public and try to keep them out of sight.

our main role is to make your stay at university as safe and crime free as possible.

Look out for me patrolling in and around the campus and please come and speak to me. i am happy to help you with any queries you may have.

once again i would like to welcome you to Leicester and wish you a safe and happy time here.

PCSO 6614 Amarjit Sanghera

Ways to contact me:

Leicestershire Constabulary website: www.leics.police.uk

Email: [email protected]

Phone: 101

Follow us on twitter: @campuscops

Find us on Facebook: Campus Cops

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Looking for something specific?We can source from over 400,000 books with only 24 hours delivery time!

We offer:•10% staff discount

•Student loyalty card scheme

•Wide range of fiction, non-fiction and specialist texts

•University branded gifts and clothing

•Diaries, calendars, gift wrap and cards

•Book tokens

For Christmas gifts and more visit us today!

To view and buy visit http://shop.le.ac.uk To find out more visit www.le.ac.uk/bookshop

Find us on Facebook: facebook.com/UoLBookshop

Phone: 0116 229 7440 · Email: [email protected]

Have you been to?

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Safety Services Office

IMPORTANT – Fire ActionAll university buildings have built in Fire safety systems of high standards that alert you to a real or potential fire, protect you from its effects and enable you to make your way to a place of safety.

You have a responsibility to cooperate and act IMMEDIATELY when you hear the fire alarm.

FIRE NOTICESFire notices are posted throughout all buildings informing you of what to do in case of fire. Make sure that you are familiar with the arrangements in your building(s).

IF YOU DISCOVER A FIRE

•Sound the alarm by breaking the glass in the nearest fire alarm call point

•Call the Fire Service – Dial 888; 999 or 222 (check the Fire action notice in the building)•tackle the fire only if you are trained and it is safe to do so – do not take risks•Make your way to the Assembly Point and await instructions from staff.

IF YOU HEAR THE FIRE ALARM

•Leave the building by the nearest available exit

•Close doors in the vicinity and evacuate the building• if it is practicable and safe to do so switch off equipment•Go to the Assembly Point and await instructions from staff.

DO NOT•Stoptocollectpersonalbelongings•Usethelift–unlessauthorisedtodoso•Re-enterthebuildingforanyreasonunlessauthorisedtodoso

REMEMBER YOUR RESPONSIBILITY WHEN THE FIRE ALARM SOUNDS – COOPERATE AND EVACUATE IMMEDIATELY

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© University of Leicester Leicester LE1 7RH UK

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Useful Contacts

Offices & Receptions

Accommodation Office 0116 252 2428 (9.00am – 4.45pm) [email protected]

Oadby Student Village Reception

0116 223 1493 (8.00am – 8.00pm) [email protected]

City Living Sites Reception 0116 223 1485 (8.00am – 8.00pm) [email protected]

Opal Court 0116 254 6737 (Security: 0116 255 2782) [email protected]

The Grange 0116 275 8025 [email protected]

Residential Advisors

Email: [email protected]

Mary Gee Houses RA 07867 902 234

Nixon Court and Freemans Common RA 07824 626 508

Opal Court and Salisbury Houses RA 07867 902 236

The Grange RA 07795 645 845

Beaumont and Digby Hall RA 07796 881 500

Gilbert Murray Stamford Hall RA 07748 518 797

John Foster Hall RA 07933 995 009

Other Useful Contacts

University Security 0116 252 2023

Local Police 0116 222 2222

Freemen’s Common Health Centre 0844 815 1105

Student Welfare Services 0116 223 1185

NHS Direct 0845 4647 www.nhsdirect.nhs.uk

Samaritans 08457 909090 www.samaritans.org

Accommodation Maintenance: www.le.ac.uk/accommodation/maintenance

Catering: [email protected]

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