residential property management software · introduction defining residential property management...

RESIDENTIAL PROPERTY MANAGEMENT SOFTWAREMarch 2018

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CONTENTS46

Introduction

Defining Residential Property Management Software

The Quadrant

Residential Property Management FrontRunners Index

Runners Up

Methodology Basics

78

3135

FRONTRUNNERS9 OneSitePropertyManagement

10 AppFolioPropertyManager

11 Buildium

12 YardiVoyager

13 RentManager

14 ResMan

15 Entrata

16 Property Vista

17 Rentec Direct

18 ProLease

19 Hemlane

20 MRIResidentialManagement

21 Axxerion

22 Property Matrix

23 Tenant File

24 SimplifyEm

25 Propertyware

26 TenantCloud

27 TotalManagement

28 Bostonpost

29 BudgeTracLEAD

30 QuickenRentalPropertyManager

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INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the

Residential Property Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.

In the Residential Property Management FrontRunners graphic, the Capability axis starts at 3.00 and ends at 4.40, while the Value axis starts at 3.40 and ends at 4.60. To be considered for the Residential Property Management FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 3.00 and a minimum value user rating score of 3.00. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

https://www.softwareadvice.com/property/#top-products

https://www.softwareadvice.com/property/#top-products

I N T R O D U C T I O N

5M A R C H 2 0 1 8

Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

QUADRANT CATEGORIES:

» Upper Right = Leaders: Leaders are all-around strong products. They offer the highest value and capability in that market.

» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.

» Lower Right = Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.

» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.

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ResidentialPropertyManagementsoftwarehelps property managers oversee their daily

operations for multi- and single-family properties, providing a centralized location where managers with multiple properties can view all of them at once. Software Advice’s FrontRunners quadrant is focused on the North American Residential Property Management software market. We identify this set of core capabilities for the Residential Property Management software categor y : tenant and lease tracking . In addition, we identify several related features that organizations purchasing Residential Property Management software may also need or wish to consider: accounting, maintenance management, budgeting and forecasting, tenant and owner portal, contact management, credit check, insurance management, landlord database, late fee calculation, online payments, portfolio management, tax management, vacancy tracking and website management.

DEFINING RESIDENTIAL PROPERTY MANAGEMENT SOFTWARE

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THE QUADRANT

All products that qualify as FrontRunners are top performing

products in their market.

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RESIDENTIAL PROPERTY MANAGEMENT FRONTRUNNERS INDEX

9 OneSitePropertyManagement

10 AppFolio Property Manager

11 Buildium

12 Yardi Voyager

13 Rent Manager

14 ResMan

15 Entrata

16 Property Vista

17 Rentec Direct

18 ProLease

19 Hemlane

20 MRIResidentialManagement

21 Axxerion

22 Property Matrix

23 Tenant File

24 SimplifyEm

25 Propertyware

26 TenantCloud

27 TotalManagement

28 Bostonpost

29 BudgeTrac LEAD

30 Quicken Rental Property Manager

9

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARD

ONESITE PROPERTY MANAGEMENT

QUADRANT PLACEMENT: LEADERS

4.25 4.50

4.33 4.29

3.75 4.72

3.60 4.70

3.90 4.20

4.60 4.90

4.70 4.90

5.00

4.90

3.80

10


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8


APPFOLIO PROPERTY MANAGER


4.19 4.45

4.24 4.32

4.40 4.58

4.10 4.90

4.70 4.90

3.88 3.40

4.90 4.70

4.40

3.40

2.80

11


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDBUILDIUM


4.06 4.42

4.36 4.40

3.85 4.43

4.10 4.30

3.60 5.00

3.65 4.40

4.30 4.30

4.20

2.90

3.20

12


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDYARDI VOYAGER


4.14 4.29

4.02 3.96

4.25 4.62

3.60 5.00

4.90 2.90

4.28 4.80

5.00 5.00

4.80

4.70

2.60

13


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDRENT MANAGER


4.11 4.27

4.12 4.14

4.25 4.40

4.70 4.80

3.80 4.60

3.95 2.60

4.80 4.80

4.30

2.60

4.10

14


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDRESMAN


4.09 4.12

4.55 4.68

3.50 3.57

2.40 3.70

4.60 2.70

3.78 3.90

3.70 3.70

3.90

3.90

3.60

15


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDENTRATA


4.00 4.04

3.75 4.18

4.20 3.90

3.60 4.40

4.80 1.70

4.30 4.10

4.40 4.40

4.70

5.00

3.10

16


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDPROPERTY VISTA

QUADRANT PLACEMENT: PACESETTERS

4.33 3.61

4.93 4.96

4.20 2.27

4.70 2.60

3.70 2.80

3.28 1.20

2.60 2.20

3.20

4.40

2.90

17


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDRENTEC DIRECT

QUADRANT PLACEMENT: MASTERS

3.66 4.15

4.53 4.66

2.50 3.65

2.40 3.60

2.60 4.80

3.10 2.70

3.60 3.60

2.30

2.60

3.90

18


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDPROLEASE

QUADRANT PLACEMENT: MASTERS

3.70 4.07

4.66 4.60

2.05 3.53

1.00 4.20

3.10 1.20

3.43 3.20

4.20 4.20

2.60

3.20

3.70

19


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDHEMLANE


4.09 3.49

4.79 4.88

3.60 2.10

3.10 1.70

4.10 2.90

3.18 2.70

1.70 1.80

2.20

4.20

4.60

20


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8


MRI RESIDENTIAL MANAGEMENT


3.75 3.72

3.89 3.94

3.65 3.50

3.10 4.10

4.20 3.40

3.58 1.20

4.10 4.10

4.60

2.20

3.40

21


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDAXXERION

QUADRANT PLACEMENT: CONTENDERS

3.45 3.94

4.54 4.52

1.15 3.35

1.30 3.90

1.00 2.40

3.58 2.10

3.90 3.90

2.30

4.80

3.30

22


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDPROPERTY MATRIX


3.75 3.62

4.55 4.64

2.85 2.60

4.70 2.60

1.00 2.90

3.05 2.10

2.60 2.70

2.90

2.40

4.30

23


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDTENANT FILE


3.39 3.91

4.23 4.64

2.85 3.18

3.10 3.40

2.60 2.40

2.23 3.30

3.40 3.30

1.40

3.10

1.00

24


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDSIMPLIFYEM


3.68 3.54

4.38 4.39

4.05 2.68

4.70 1.70

3.40 4.30

1.90 4.20

1.70 2.10

2.80

1.00

2.10

25


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDPROPERTYWARE


3.28 3.82

3.29 3.17

3.20 4.47

4.10 4.60

2.30 4.70

3.33 3.70

4.60 4.60

3.60

3.30

1.80

26


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDTENANTCLOUD


3.66 3.41

4.05 4.14

3.35 2.67

4.10 2.80

2.60 3.60

3.20 1.20

2.80 2.80

3.20

2.10

4.70

27


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDTOTAL MANAGEMENT


3.23 3.80

4.09 4.16

1.30 3.43

1.60 3.10

1.00 4.40

3.43 3.80

3.10 3.10

3.40

2.20

5.00

28


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDBOSTONPOST


3.41 3.46

3.93 3.79

3.65 3.13

3.10 3.30

4.20 1.80

2.13 3.60

3.30 3.40

1.90

1.00

2.30

29


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDBUDGETRAC LEAD


3.02 3.66

4.15 4.28

1.00 3.03

1.00 3.80

1.00 1.80

2.80 1.20

3.80 3.80

1.80

4.60

1.00

30


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8


QUICKEN RENTAL PROPERTY MANAGER


3.19 3.44

3.59 3.44

2.10 3.43

1.60 2.90

2.60 3.80

3.50 4.60

2.90 3.20

4.10

2.80

4.20

31M A R C H 2 0 1 8

Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately

not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

RUNNERS UP

123Landlord.com

365villas

3DInspectionSystem

6Storage

Accruent

ADPStreamline

AMTdirect

Angus AnyWhere

ApartmentManagerXP

ARGUS Enterprise

Arthur Online

AvidSuite

Axis

Beyond Pricing

BigfootCMMS

Bookalet

BookingPal

Bridgit

Brokermint

BrokerSumo

Building Engines

BuildingLink

Channel Manager

ChimeCRM

CIC Total Manager

ClickNotices

Cloudbeds

Comet

ComVibe

CondoCommunities

ConnecTeam

Corrigo

CoStar Real Estate Manager

Counselytics

Cozy

Dashbell

32M A R C H 2 0 1 8

RUNNERS UP

Easy Storage Solutions

Elina

Escapia

EstateMaster

EstatePlus

Execu/Suite

EyeSpy360

FirePoint

FixfloLettings

Flowingly

Frontdesk Anywhere

GENKAN

GracesoftEasyInnKeeping

Greenhouse PM

GT Metro

Guest Tracker

GuestPoint

Hippo CMMS

HotelogixSoftwareSuite

Housing Pro

IBM TRIRIGA

iManageRent

IMSware CAFM

iMX

In4Suite

INFO-Tracker

InforHospitalitySuite

InforPropertyManagement

Innago

innRoad

InspectIT

InsureCert

iPM CRM

Jenark Property Management

Kigo

LandlordMAX

LandlordSidekick.Com

LandlordTracks ManagementSoftware

LandportX1

LandVision

LionDesk

LiveRez

LiveTour

Lodgical Solution

Lodgix

LxIWMS and LxLseMod

Magarental

Maintenance Connection

Maisonette

Marketing 360

MDS Explorer

MRICommercialManagement

33M A R C H 2 0 1 8

RUNNERS UP

MyCommunity

MyVR

nomosone

On-Site

OnSite Property Manager

PACS TOOLS

Palace

Papayapods

PCHomes

Pendo

Point2 Property Manager

Preno

ProForm

PropertifyCloud

Property Boulevard

Property Genie

PropertyInventorySoftware

PropertyManagementSoftware

Property Manager Cloud

Property Meld

Property360

Propertybase

PropertyBoss

PropertyMaintainer.com

Pruvan

QA Test

RDPWin

Re-Leased

Real Estate Script

RealHomeFinders

RealEstatePro

RealPage Property Management

Realty Shine

Record360

RemoteLandlord

Rent Magic

Rentables

Rentalutions

Rentmoji

RentPost

Resnexus

REthink Real Estate CRM

RezOvation

RISPropertyManagement

RMS Hospitality Cloud

RMS Hotel

RoomAgree

RoomKeyPMS

roomMaster

RosmimanIWMS

Sage 300 Construction and Real Estate

Sakaar REMS

34M A R C H 2 0 1 8

RUNNERS UP

SERVUS

Shiftsuite

ShowingHero

SKYLINE Property ManagementSoftware

Skyware

SmartBuildingApps

SmartHotel

SmartHousing

SmartPropertySystems

Soft4Leasing

Soft4RealEstate

Sprocket CMMS

storEDGEManagementSoftware

StreamlineVRS

Tenmast

TeXtra

The Property

TOPS [ONE]

Transactop

Trekadoo

TrueRent

Turbo Tenant

Unit Trac

Unitdash

ValencePM

Vi-Pro MIS

VillageManagementSoftware

Visual Lease

Visual Matrix PMS

Vreasy

WeatherDefender

WebRezPro PMS

WOW! On the Web

WPLPlatform

Xotelia

Yardi Genesis2

35M A R C H 2 0 1 8

The FrontRunnersmethodology assesses and calculates a score for products on two primary

dimensions: Capability on the x-axis and Value on the y-axis.

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on the product’s functionality.

» End-user ratings of one to five stars on the product’s ease of use.

» End-user ratings of one to five stars on the product’s customer support.

» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

» A score, relative to other products in the market, representing the number of other products that integrate with it.

METHODOLOGY BASICS

http://www.softwareadvice.com/frontrunners-methodology/

M E T H O D O L O G Y B A S I C S

36M A R C H 2 0 1 8

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on overall satisfaction with the product.

» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

» End-user ratings of one to five stars on how likely they are to recommend the product to others.

» A score, relative to other products in the market, for the size of the product’s customer base.

» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

M E T H O D O L O G Y B A S I C S

37M A R C H 2 0 1 8

Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.

https://www.softwareadvice.com/

https://www.softwareadvice.com/

https://www.capterra.com/

https://www.getapp.com/

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