resolve to keep in touch - quantifying the msp's value to end customers
DESCRIPTION
It's never too late to make a New Year’s Resolution. In this webcast, we show you: The importance and value of regular reporting How to make reporting an easy and automated task Which reports are used by top-growth MSPs to quickly quantify the value of the services they offer Which reports can help position your organization as a “Trusted Advisor” and the go-to for all things IT What you should be looking for in a reporting solution How reporting can help your customers meet regulatory and compliance requirementsTRANSCRIPT
Resolve to Keep in Touch
Quantify Your Value for Customer Retention and Business Growth
© 2014 N-able Technologies, Inc. All rights reserved.
Agenda• Why keep in touch? • What is most effective method? • Demo! • Q&A
© 2014 N-able Technologies, Inc. All rights reserved.
Becoming a Trusted Advisor• The ideal go-to relationship. • Always top-of-mind. • Ongoing repeat business. • The first choice when they need something new. • Exposure to new IT problems. • Referrals.
Protection from competition through relationship.
© 2014 N-able Technologies, Inc. All rights reserved.
How do you Get There? • Trust and value. • If the customer sees everything working – do they attribute
that to the MSP? • Do they know what problems have been avoided? • Regular check-ins are vital! Professional reports add value.
• The following back-ups were completed….• The following patches were applied…. • X% of machines are currently up-to-date• These tickets were closed in X time…• Breakdown of current disk usage reveals…. • Our technicians completed the following
tasks….
© 2014 N-able Technologies, Inc. All rights reserved.
Report & Discuss• Reports give you a regular talking point. • Show what you’ve done, and discuss what’s next.• Keep the relationship current. • Many MSPs and IT service providers said they are providing
this information manually or compiling from separate systems (Word, Excel, etc.).
• N-able Partners say they can spend ½ -3 hours per client/month to produce reports.
• If you have 100-200 clients – you are dedicating over one week a month to reports!
© 2014 N-able Technologies, Inc. All rights reserved.
The High Cost of Not Reporting• Many IT providers choose not to do reporting at all, citing the
high cost and intense effort. • In some cases, they deploy techs on site to further the
relationship and “show” the work. This is an expensive and non-optimal solution.
• There is a better way.
© 2014 N-able Technologies, Inc. All rights reserved.
Automated Reporting• “Trusted Advisor” reports highlight crucial IT insights.• Provide regular touch points.• Out-of-the-box & easily customizable reports allow you to tell
the story you need to tell. • Integrate data across systems (N-able and PSA)• Retains data for compliance requirements
© 2014 N-able Technologies, Inc. All rights reserved.
DemoTop Reports Recommended by N-able Partner Development Specialists: • The Executive Summary Report• Capacity Planning Report• AV Status Report• Ticket Summary Report• Network Assessment Report
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
Questions?
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
Thanks for Attending
• Questions? [email protected]• Sign up for a free trial at N-able.com.
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
Legal Information
N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are the exclusive property of N-able Technologies, Inc. and its affiliates. For a complete list of N-able’s trademarks, service marks, and logos, please visit http://www.n-able.com/trademarks.aspx. All other trademarks or works mentioned herein are used for identification purposes only and may be or are intellectual property of their respective companies. N-able Technologies and SolarWinds Worldwide, LLC are not affiliated with any of the respective companies.
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.