resolving conflicts building better relationships

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08/28/22 Prepared by : TAYLOR MANA GEMENT COMPANY 1 Resolving Conflicts Building Better Relationships

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Page 1: Resolving conflicts  building better relationships

04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY

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Resolving Conflicts Building Better Relationships

Page 2: Resolving conflicts  building better relationships

04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY

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Resolving Conflicts

This session will address resolving conflict in community association communications. Panel will review definition of “conflict” and offer strategic methods for avoiding conflict, neutralizing conflict, resolving disputes within the Board, among residents and public forums. Diffusing difficult situations and dealing with difficult people will be illustrated in this “how to” workshop.

Page 3: Resolving conflicts  building better relationships

04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY

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Conflict

Beginning of Time – Throughout Time. Conflict vs. Dispute

Conflict – Long Term Differences – Deep Seated - Fundamental

Differences - Resistant to Change. Dispute (ADR) – Short Term Differences –

Not Based on Fundamental Values – Resolvable.

Conflict in Communities - Inevitable and Not Resolvable but Individual Disputes are Resolvable.

Page 4: Resolving conflicts  building better relationships

04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY

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Conflict Management

Frequent Practice Which Leads to Conflict Poor Communication Ignore Conflict/Disputes Legal Action vs. ADR

Page 5: Resolving conflicts  building better relationships

04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY

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Conflict Management

Conflict Management It will Happen Do Not Ignore Develop Proper Frame of Mind

(Disputes Not Bad)

Page 6: Resolving conflicts  building better relationships

04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY

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Conflict Management

Conflict Avoidance Develop Policy Rules (Involve

Community) Communicate/Educate Constantly Enforce Constantly and Timely Process to Handle Conflict

• ADR & Policy on Conflict – Negotiation– Mediation/Arbitration– Trial

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04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY

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Types of Conflict

Unit Owner to Unit Owner Most Common Association Involvement? Rules & Regulations ADR

Page 8: Resolving conflicts  building better relationships

04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY

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Types of Conflict

Unit Owner to Board of Directors Rules/Policy Enforcement Use Conflict Avoidance Measures ADR Process

Page 9: Resolving conflicts  building better relationships

04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY

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Types of Conflict

Unit Owner to Management Kill the Messenger Respectful Communication Follow Through Easy to Resolve

Page 10: Resolving conflicts  building better relationships

04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY

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Types of Conflict

Board to Board Potentially Most Damaging Agree to Disagree Policy Governance Code of Conduct

Page 11: Resolving conflicts  building better relationships

04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY

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Cost of Conflict

Time Professionals & Board/Committees Opportunity Costs

Money Fines (Unit Owners) Professionals Court

Community Harmony & Enjoyment Property Values

Page 12: Resolving conflicts  building better relationships

04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY

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Resolving Conflicts Building Better Relationships

Additional Resources

CAIONLINE.ORG CAI GAP, Conflict Resolution CAI Best Practices, Governance, Resident

Involvement & Conflict Resolution Conflict Resolution Network (crnhq.org) Carvergovernance.com Lauren.org/disputes Taylormgt.com