resort operations facilities planning and design

© 2010, Educational Institute

Facilities Planning and Design

World of Resorts: From Development to Management

© 2010, Educational Institute 2

Competencies forFacilities Planning and Design

1. Identify and discuss several general factors that affect the planning and design of resort facilities.

2. Describe the three basic planning concepts that generally apply to resort facilities.

3. Explain how and why behavioral rituals affect facilities planning.

4. Identify the basic elements of a resort complex and describe planning and design factors relevant to each.

5. Outline planning and design issues as they affect the accommodation of people with disabilities.

6. Describe ways that resorts can partner with their community to create a better guest experience.


Motivating Factors in Guest Patronage of a Resort

• Appealing destination• Setting and scenic environment• Welcoming atmosphere• Sense of place (architecture, landscape, displays, and

artifacts)• Spacious, comfortable, and clean accommodations• Luxurious bathroom with deep soaking tub or

personal spa• Signature sport and variety of recreation• Organized social activities, children’s activities

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Three Basic Resort Planning Concepts

• Building around a natural attraction

• The hotel as the focal point of the resort

• Building within a master-planned enclave

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Basic Elements of a Resort Complex

• Lodging facilities• Interior design• Landscaping• Dining and bar lounge facilities• Transportation and travel services• Recreational activities and facilities• Family-oriented resort vacations• Shops and services• Entertainment

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In-Room Entertainment and Electronic Communication

Equipment Used by Upscale Resorts

• Wi-Fi access

• Free high-speed Internet access

• Flat-panel/high-definition television

• DVD player

• CD player

• Advanced stereo system

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In-Room Entertainment and Electronic Communication

Equipment Used by Upscale Resorts

• Stereo player for iPod/iPod docking station

• Gaming consoles (Xbox, Sony PlayStation, or Nintendo Wii)

• Instant messaging to the concierge

• In-room movies (sometimes with home theater setup for selected movies)

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Luxury Bathroom Equipment

• Water temperature control on shower sprays

• Luxury bath finishes—tiles, stones, and countertops

• Double vanities

• Enclosed toilets

• High-tech toilets with warm water-spray

• De-misting mirrors

• Built-in television for viewing from tub

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Elements That May Be Included in Landscaping

• Lighting for illumination, safety, and visual effect• Good traffic circulation and congestion control• Controlled access to residential areas• Special paths to gardens and other attractions• Appropriate signage, architecturally integrated with

the environment• Separate access to recreational areas and clubhouses• Separate entrance to conference or convention

facilities• Main entrance routing for vehicles

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Elements That May Be Included in Landscaping

• Separate parking for cars (including spots for guests with disabilities), taxis, coaches, and adequate parking spaces for each category as determined by number of rooms and public function spaces as well as compliance with building codes

• Separate entry access for public coaches and private vehicles• Valet parking• Environmentally friendly, indigenous flora• Spectacular water features• Sprinkler systems• Use of recycled wastewater for lawns and golf courses

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Factors to Consider in Planning F&B Outlets

• Average occupancy throughout the year• Segmentation of guests by age groupings• Potential local patronage based on community

demographics• Length of stay• Mix of independent guests versus groups• Major recreational options and ongoing activities• Planned events

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Factors to Consider in Planning F&B Outlets

• Indoor versus outdoor dining options• Type of meal plans—AP, MAP, EP, others• Seasonality and weather cycles• Restaurants by type, price range, and food trends• Integrated bars with restaurants; separate cocktail

lounges• Banqueting requirements for conferences and meetings• Weddings and receptions

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Variables in Space Requirements for Restaurant Facilities

• Restaurant concept• Reception/wait for seating• Number of meal periods• Type of menu and variety• Banquets and catering• Style of service• Average guest check• Average party size• Food production requirements and equipment

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Variables in Space Requirements for Restaurant Facilities

• Exhibition cooking• Technological support systems• Display and merchandising elements• Dining furniture and furnishings• Service stations• Bar operation• Anticipated turnover• Seating intervals and wait times• Zoning codes and safety requirements

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Elements of a Well-Designed Sports Facility

• Defined playing or recreation area

• Regulation game facilities design

• Provision for the needs of disabled guests

• An administrative counter

• Clubhouse with locker rooms

• Parking

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Elements of a Well-Designed Sports Facility

• Storage provisions for recreational equipment and supplies

• Storage for maintenance equipment and materials used for upkeep of the playing field

• Beverage and/or snack bar• Shop for sale of sports equipment and apparel,

accessories, and supplies• Grandstand facility for spectators

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Types of Stores in Mid- to Large-Scale Resorts

• Drugstore• Bookstore/newsstand• Gift shop• Clothing store• Sporting goods store• Personal service• Jewelry• In-house specialty foods/bakery

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Benefits of Entertainment Agencies

• Agencies are often able to provide quality entertainment at lower prices.

• Agencies handle many acts and entertainers and can provide diversity and last-minute substitutes in emergencies.

• Agencies save management many hours of searching and screening entertainers.

• Agents can frequently provide useful advice concerning lighting, sound, and staging.

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Hyatt Requirements forAccessible Guestrooms

1. Safety grab bars should be installed in the tub and shower.

2. The commode should be suitable for a guest with disabilities.

3. The minimum door width for the entrance and bathroom should be 36 inches.

4. Commode accessories must be conveniently positioned for a wheelchair user, and the wheelchair must fit under the sink.

5. Mirrors, light switches, thermostats, etc., must be reachable at wheelchair height.

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Hyatt Requirements forAccessible Guestrooms

6. The shower must have a seat and a hand-held shower head available.

7. Faucets and all doors should use lever handles.

8. Audiovisual fire alarms must be installed if local code requires them.

9. If possible, no raised thresholds should exist.

10. The aesthetic quality of the room should be consistent with all other guestrooms.

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resort operations facilities planning and design

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