Beatrice AtchesonHR Business Partner

• A little about us • Objectives with Ulster Business School• Outcomes • Learning

is a people business that provides support services to clients

Established in 2006, privately owned, we employ 7,800 people throughout UK and Ireland

Our strategy :To grow our business in the sectors we have expertise by building our reputation for excellent service and value for money that more than meets Client expectations and by doing so build strong client advocates

To become an established and respected brand and be broadly acknowledged as the leading expert provider of support services.

To continually innovate in each of our core service lines and sectors and maintain and build a sustainable business.

Remain true to our values and build employee advocacy.

How can we achieve our objectives of growth and advocacy ?

Understand the market - our clients

Decide what’s important - our values

Define Management Capability

Listen to our employees – EES

System & process third party accreditation People Development

Measure outcomes

celebrate success our kind of people care

Our vision for the business school

• To grow our people with the business growth

• If we were to be acknowledged as experts in the services we provide – we needed to develop leadership thinking

• Our client value proposition includes credibility, quality and

creativity and we needed to develop competence and confidence

• To create employee advocates with resource as a learning organisation

Our Induction Programme our kind of people have a great start is level 2 qualification

Our GROW programme has been externally accredited as a level 3 Diploma in Management

The Inspirational Leadership programme allows our managers to collect credits towards a Bachelor of Science Honours Degree in Management Practice accredited by the University of Ulster

We achieved Gold status IIP

Measure outcomes - Employee feedback

1802 people achieved a recognised qualification in 2 years

“resource is a great place to work” 87% of employees said yes up 7%

86% agreed we provide all the training, skills, knowledge and expertise to fulfil their role up 6%

84% of people said they have pride in what they do up 8%

84% said they understood the importance of the role they have in providing a great service up 6%

Voluntary labour turnover at 17%

Measuring outcomes – Client Advocates

91% of all client needs met - up 1%

91% of all clients needs met in contract management - up 4%

86% of all client needs met in innovation - up 4%

87% of all client needs met with resource Corporate Social Responsibility

Client Advocacy survey 2012

Measure outcomes Sector Growth

Police & Justice up 6%Retail – retainedHealthcare -retainedCorporate - retainedManufacturing - retainedTransport - retainedEducation 3.2%

LearningsThe value of our accredited programmes to confidence and engagement is immense and helps build people from the inside out.

People loved the work related learning and the links to the business – our values and behaviour made it personal and confirmed pride.

We underestimated the commitment required to the amount of work involved and have not had enough time to reflect resource are more process focused and needed more structure