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Toronto North Local Immigration Partnership

COVID-19 Resources List

Important Note: This resources list contains information from reliable governmental and Non-

governmental sources. As the situation evolves, the information rapidly changes. Therefore,

please frequently visit the source websites for up-to-date information. We’ll continue updating

this list with new resources. New information added is indicated with (NEW). Updated

information (information or policies revised) is shown with (UPDATED).

Please click on the blue underlined text to go to the source website.

Resources for Clients and Public

Please click on each hyperlinked text to go the source website.

Mental Health Support for Clients/Individuals:

1. (NEW) Centre Francophone Du Grand Toronto Mental Health Crisis Line (French Only): Centre

francophone du Grand Toronto (CFGT) has announced the establishment of a support line in mental

health for young people under 25. The support line will be open Monday to Friday from 8:30 a.m. to

4:30 p.m. at 647-881-6761 or 647-268-2016.

2. MHTO – Single Access Number for Free Mental Health Counselling: Calling Number: 1-866-585-6486.

A single access number for infants, children, youth and family mental health counselling.

3. Free iCBT (internet-based Cognitive Behavioural Therapy) programs: Funded by Ontario Government

to support anxiety and depression during COVID-19, the following are free programs for Ontarians:

a. Morneau Shepell AbilitiCBT 1-page info sheet | Full program overview

b. MindBeacon Information for the public | Information for clinicians 4. Bounce Back – Reclaim Your Health: A FREE self-help program for adults and youth 15+ that

combines skill-building workbooks, online videos and a telephone coach to help you regain positive

mental health.

5. 24/7 Emotional Support: City of Toronto Distress Centre

6. Kids Helpline: Emotional Support for Kids during COVID-19 Pandemic

7. 24/7 Crisis Support: Gerstein Crisis Centre

City of Toronto – For City Information

1. COVID-19: Orders, Directives & Bylaws

2. Status of COVID-19 Cases in Toronto: City of Toronto’s geographic information on local COVID-19

cases

3. City of Toronto Essential Resources Mapping Tool: This great mapping tool is an interactive tool for

navigating essential services in the City.

4. Toronto Public Health Advice : protecting yourself, social distancing, symptoms and treatment

5. City of Toronto COVID-19 Diagnostic and Assessment Centres : List of diagnostic and assessment

centres in Toronto

6. Travel Advice: City of Toronto and Government of Canada Travel Advice and Statements.

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7. Financial Support for Individuals and Families: Extended period for income tax, utility bills,

expenses and bills, banking solutions, federal programs and provincial programs.

Ontario Ministry of Health and Long-term Care - For Provincial Information

1. Self-Assessment Tool : If you think you have coronavirus (COVID-19) symptoms or have been in

close contact with someone who has it, use this self-assessment to help determine how to seek

further care

2. Guidance for You and Your Family to Stay Healthy-Poster: Ministry of Health and Long-term Care

3. COVID-19 Information Page: Protecting yourself, symptoms, treatment, list of public establishments

closed, state of emergency, services and others.

4. Public Health Ontario Fact Sheets: Fact Sheets on Self-Monitoring, Hand Washing, Cleaning and

Disinfecting Public Places and Using Masks

Public Health Agency of Canada - For national information 1. PHAC COVID-19 Website: National Updates, Travel Advice and others.

2. COVID-19 Virtual Assistant: Automated Answers to Your COVID-19 Questions. Open the page and

look for icon at the bottom left corner of the page.

Willowdale Help Line

1. We Love Willowdale established the COVID-19 Response Network and a Help Line (Call: 647-847-

6164). It’s a group of neighbors serving neighbors in need by providing: a. Grocery, essentials and medication drop offs b. Connecting our community to volunteer opportunities c. Advocating for needs in our community

Masks - Face Covering

1. (NEW) Mandatory Mask or Face Covering By-Law: Wearing a mask or face covering will be required

in indoor public spaces beginning July 7, 2020 under City of Toronto By-Law 541-2020.pdf

2. COVIDCare Collective Financial Support for Hygiene Products: Are you ineligible to receive the CERB

and CESB? Do you require specialty healthcare items (ie. hygiene products, medication, personal

protective gear, etc.) or diet-specific items that cannot be obtained from food banks? COVIDCare

Collective provides you financial support.

1. TTC Mandated Face Covering Starting July 2nd

2. Information Sheets on Face Covering in PDF available in multiple languages. Please click on the

language to view or download the information in relevant language. English, Mandarin, Tagalog,

Hindi, Arabic, Farsi, Urdu, Pashto, Korean, Bengali, Slovak, Hungarian, Tigrinya, and Amharic

While at Home – Utilizing your time

1. New Canadians Café: Online webinars on various topics to best utilize your time at home – from

boosting productivity when working from home to upskilling for that dream job, acing video

interviews to virtual networking 101, and exploring Canada as a newcomer while staying indoors.

2. Stay, Play and Learn at Home: City of Toronto webpage for free, high-quality recreation, active

living, arts and culture activities for all ages to enjoy while staying, playing, and learning at home.

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Sort by Audience for different target age groups – many activities are for everyone. Check back for

updates and additions to this list.

Government Financial Support:

1. Financial Assistance for Newcomers, Refugees and Temporary Residents: The Canada Emergency Response Benefits (CERB) information in now available in multiple newcomer languages and includes a section on frequently asked questions for newcomers, refugees and temporary residents. For detailed information about CERB, please visit item # 2 below in this category.

2. Financial Assistance for People Receiving Ontario Works and Ontario Disability Support Program (ODSP): Social assistance recipients who are not receiving the Canada Emergency Response Benefit (CERB) are eligible for monthly payments of $100 for a single person and $200 for a family until July.

3. Canada Emergency Response Benefits (CERB): If you have stopped working because of COVID- 19, the Canada Emergency Response Benefit (CERB) may provide you with temporary income support. The CERB provides $500 a week for up to 16 weeks. The link includes info on how to apply.

4. Financial Support for Individuals (Canada Economic Response Plan): Support for individuals and families, people facing loss of income (CERB), indigenous peoples, who need it most, seniors, and students and recent graduates.

5. Financial Support for Businesses (Canada Economic Response Plan): Avoiding lay-offs and rehiring employees, reduced and deferred payments, access to credit, supporting financial stability, and support for self-employed individuals.

6. Financial Support for Industries (Canada Economic Response Plan): Increasing credit available for agriculture, fisheries and aquaculture.

Prescription Drugs Coverage

1. Ontario Drug Benefit Program: Information on submitting applications and documentation for Trillium Drug Program and Seniors Co-payment Program.

Free Wi-Fi 1. Shaw Communication has opened Free Shaw Go WiFi, Canada’s largest WiFi network, to everybody.

Look for the Shaw Go network on your device and you can connect free without a login or Shaw ID. You can download the Shaw Go Wifi Finder App on your device and look for areas where Shaw Wifi is available.

Emergency Cooling Spaces during Heat Waves in Toronto: 1. The Emergency Cooling Centres are offered to residents as a last resort, if they do not have access to

a cool space and cannot keep cool in their home or outdoors during heat waves in Toronto. The centres are only open during heat warnings by Environment Canada. See the interactive map by clicking here to find the nearing cooling center to you.

Public Transit 1. Comprehensive Guidelines for Passengers: Measures designed to keep passengers and employees

safe as more people go back to work during COVID-19.

Resources for Settlement and Community Organizations:

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General:

1. (NEW) Collaborating During COVID-19: Recording of a panel session on addressing some

questions from community members about how the collaborative work is affected by the ongoing

COVID-19 pandemic, including supporting exhausted community partners, figuring out how to build

engagement around a new initiative during the pandemic, and how to keep long-term goals while

meeting immediate needs.

2. (NEW) Anti-Black Racism Analysis Tool for a Radically Equitable COVID-19 Response: An important

resource to help support your organization in deepening its work of examining, confronting &

dismantling systemic racism and specifically anti-Black racism

Return to Work

1. Personal Protective Equipment (PPE) Support:

a. Personal Protective Equipment (PPE) support when returning to work: As Canada's

industries return to work, there is an increased demand for PPE. The Rapid Response

Platform automatically matches supply with demand, simplifying supplier discovery during

the procurement process.

b. Conquer COVID 19: Conquer COVID-19 is comprised of physicians, business leaders,

entrepreneurs, and other volunteers who are working together to ensure frontline workers

responsible for the health and wellbeing of Canadians have access to masks, gloves, and

other supplies that are essential in treating patients and minimizing the spread of the virus.

c. COVID 19 PPE Help: COVID PPE HELP is a network that facilitates distribution of Personal

Protective Equipment (PPE) to organizations in forms of customers, suppliers, donors and

logistics to help fulfill PPE needs across Canada.

2. Return to Work Guidelines:

a. Health and Safety Guidance During COVID-19 For Employers of Office Settings: This

document is part of a series of technical sector guidance documents developed to support

employers and employees in remaining healthy and safe in the workplace during the COVID-

19 outbreak.

b. Guidelines for Community and Workplace Settings while Returning to Work: Read Toronto

Public Health’s Planning Guide for Reopening Toronto Businesses and Workplaces during

the COVID-19 Pandemic PDF and Risk Assessment and Mitigation Guide for Community Non-

Profit Services and Programs PDF.

c. COVID-19 Return to Work Considerations: As government orders are lifted, employers will

enter uncharted waters. Sherrard Kuzz LLP has a deep understanding of the pandemic’s

impact on businesses and industries, and how to work through the related workplace issues.

d. Employers COVID-19 Return to Work Play Book: Even in these early stages, many employers

are starting to make plans for reopening their own doors and considering how to do so

safely. This guide outlines the key considerations for employers in putting together such

plans. A comprehensive chart of Return to work resources for employers from the World

Health Organization, Center for Disease Control, the Canadian Federal Government and

each provincial government and provincial health authorities appears at the end of this

publication.

Childcare Guidelines – Re-opening Childcare Centres

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1. Childcare Guidelines – Re-opening Childcare Centres: The Ontario government announced its plan to reopen child care centres across the province to support the next stage of the province's reopening framework. Developed in consultation with Ontario's Chief Medical Officer of Health and medical leaders at The Hospital for Sick Children, the plan will require child care operators to follow strict health protocols to ensure the safety of child care staff and children.

a. Information on Childcare and Early Years b. Operational Guidance during COVID-19 – Childcare re-opening c. Health & Safety Guidelines during COVID-19 for Employees of Childcare Centres d. Support for Families

Workplace Guidelines

2. Screening Checklist: Developed by Ontario Government for Community Agencies to stay safe and healthy during provision of essential services. The checklist provides basic information and can3not be substitute for expert medical advice.

3. Planning Guide for Community Agencies During Pandemic: Developed by Toronto Public Health for

community agencies to identify issues and critical elements of emergency preparedness that

organizations should consider in planning for a pandemic.

4. Risk-informed Decision Making Matrix: For community agencies to make decision for mass gatherings during COVID-19 global outbreak

5. Community-based measures to mitigate the spread of coronavirus disease (COVID-19) in Canada 6. Posters and Signs for Public Posting:

a. Handwashing b. Self-Monitoring and Self-Isolation c. Essential Services Screening Stop Sign

7. Getting your workplace ready for COVID-19, World Health Organization

8. Online platforms to manage meetings and events

a. Zoom: Nonprofits can apply for a discount through TechSoup Canada here. b. Gotomeeting: LogMeIn will offer all products including Gotomeeting for free for three

months in addition to providing Emergency Remote Work Kits

9. Helpline for Connecting Volunteers to People: Covid-19 Helpline 1-855-879-1919- connecting

volunteers with people in need to purchase essential items

Needs Assessments and Surveys:

1. Needs Assessment Report – Urgent Newcomer Needs during COVID-19 Pandemic: This needs assessment conducted by Toronto city LIPs provides a snapshot in time of urgent newcomer needs in Toronto during the COVID-19 pandemic. The information was collected with a survey that ran from April 15 to April 22. Eighty five surveys were completed by representatives of fifty one organizations located throughout the GTA.

2. Ontario Non-profits and the Impact of COVID-19 - Flash Survey Findings:

Funding Opportunities

1. Ontario Government Funding and Support:

a. (NEW) Ontario Providing Additional Support for Seniors: Province-wide Grant Program

Will Promote Safety, Community Engagement and Financial Security

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b. Ontario Government Providing $200M Social Services Relief Funding. The funding

supports municipalities and organizations that provide social services e.g. food banks,

homeless shelters and individuals.

c. Ontario Helping Indigenous Communities Stop the Spread of COVID-19: Over $37 million

committed to support outbreak planning, prevention and mitigation.

d. Ontario Protecting Vulnerable Ontarians During COVID-19 Outbreak: Ontario

government provides 40$ to support organizations that provide residential services for

children and youth, people with developmental disabilities and emergency shelters for

women and families fleeing domestic violence.

2. Federal Government Funding and Support:

a. Canada Emergency Wage Subsidy Program: Charities and non-profit organizations can

now apply to 75% wage subsidy program

b. Emergency Community Support Fund: $350 million to support vulnerable Canadians

through charities and non-profit organizations that deliver essential services to those in

need. The funds are disbursed through United Way Centraide Canada, Red Cross

Canada, and Community Foundations of Canada.

c. Emergency Support Fund for Cultural, Heritage and Sport Organizations: $500 million

Emergency Support Fund will provide additional temporary relief to support cultural,

heritage and sport organizations and help them plan for the future.

3. Non-Governmental Funding:

a. Food Rx: COVID-19 Patient Food Security Fund: A new funding opportunity from Nourish

aims to enable Indigenous health services, Aboriginal Health Access Centres, Community

Health Centres, hospitals, and others.

b. Netflix Media has allocated $100 million for Emergency Support for Workers in the Creative Community

c. Akin Rent Relief Fund: This fund is open to current Akin studio members. You may request up to 50% of your current monthly Akin rent.

d. National Arts Centre unveils $100,000 relief initiative for performing artists.

Affected Services

4. Ontario Essential Services List: The list includes essential services that remains open during the

COVID-19 State of Emergency. Ontario Government announced closure of non-essential services.

5. Ministry of Immigration, Refugees and Citizenship Canada: IRCC Services affected by COVID-19 and

other related information.

6. Ontario Council of Agencies Serving Immigrants: Announcements, Calls to Actions, Government

Updates and other Resources.

7. Affected Toronto City Services: List of City of Toronto services that are closed and programs

cancelled.

8. Service Canada Services: In response to COVID-19, all in person Service Canada Centres are closed

until further notice. But you access Service Canada services online and by telephone

Mental Health Resources for Settlement and Community Agencies:

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1. CAMH-Building capacity to support the mental health of immigrants and refugees: A toolkit for settlement, social and health service providers.

2. Impact of COVID-19 on Canadians’ Mental Health – Survey Results: Canadian Mental Health Commission and Conference Board of Canada partnered to explore the impact of COVID-19 on Canadians’ mental health. Between April 27 and May 15, 2020, conducted a mental health pulse-check and received responses from 1,804 Canadians. We looked at the pro-social, at-risk, and help-seeking coping strategies they used.

Resources for the Health Sector Partners

1. Personal Protective Equipment (PPE) Support: Please see under Resources for Community and

Settlement Organizations and subtitle Return to Work on page 3 in this document.

2. Ministry of Health and Long-term Guidance for Primary Healthcare in a Community Setting and provision of virtual primary care.

3. Ministry of Health and Long-term Care (MOH)'s COVID-19 site for the health sector for the case definition, guidance documents and signs for public posting.

4. Public Health Agency of Canada(PHAC) Routine Practices and Additional Precautions for Preventing the Transmission of Infection in Healthcare Settings

5. Toronto Public Health COVID-19 Information for Health Professionals: Contains clinical information, Epidemiology and Surveillance, Vaccines, Treatment and Reporting and other.

6. CAMH-Building capacity to support the mental health of immigrants and refugees: A toolkit for settlement, social and health service providers.

(NEW) Resources for Congregate Settings

1. COVID-19 Frequently Asked Questions for Congregate Living Settings: provides answers to

approximately half of the questions received from the May 2020 webinars entitled Foundations of

COVID-19 Prevention and Control for Congregate Living Settings. Responses will be updated as new

information and resources become available.

2. How to Cohort During an Outbreak of COVID-19 in a Congregate Living Setting: can be used by

administrators and staff members in a range of congregate living settings to cohort (group) residents

based on risk of COVID-19 or positive test results during an outbreak in the facility.

3. COVID-19: Doing Cohort in Outbreaks in Congregate Living Settings: is a more detailed document on

doing cohort intended for public health units to use when assisting congregate living settings in

establishing and working in cohorts during a COVID-19 outbreak.

4. COVID-19: Personal Protective Equipment (PPE) and Non-Medical Masks in Congregate Living

Settings: is a document for congregate living setting staff and administrators on how to choose

appropriate PPE and masks for staff and residents of congregate living settings, how to safely put on

and take off PPE, and how to clean reusable PPE.

5. A Congregate Living Setting Resource Toolkit: summarizes the available resources.

Resources for the Homelessness and Housing Service Providers and Shelters

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1. Updated Ontario Ministry of Health COVID-19 Guidance: Homeless Shelters 2. TPH Interim Guidance for Homelessness Service Setting Providers

3. COVID-19 Infection Prevention and Control Tips for Homelessness Service Providers

4. TPH Pandemic Planning Guide for Housing Services and Shelters

5. COVID-19 client screening tool for homelessness service settings

6. COVID-19 screening process for clients in homelessness service settings

7. Checklist for clients referred for COVID-19 testing

8. Instructions for arranging non-emergency transportation for clients

Services during COVID-19 Pandemic

COVID 19 Diagnostic and Assessment Centres

1. City of Toronto COVID-19 Diagnostic and Assessment Centres : List of diagnostic and assessment

centres in Toronto

Health Services for Uninsured

1. Online Database of Ontario Walk-In Clinics that Offers Services to Uninsured People: Please note

that the clinics displayed were contacted by a team of volunteer medical students, research

students, and healthcare providers but may be subject to change. Please call clinics first to confirm

hours and services.

2. Services for Un-insured: Ontario enhanced healthcare coverage for those who does not present

Ontario Health Insurance Plan (OHIP) during the COVID-19

3. New Resource for Uninsured Patients accessing healthcare during the COVID-19 pandemic in

Toronto that covers:

a. Who to call if you need help? b. What to expect if you need to go to a hospital or a COVID-19 assessment centre? c. What uninsured clinics in Toronto are currently open? d. How to get a health card (if you're eligible)?

Mental Health Services

1. Mental Health Services in Toronto North: A 211 list of mental health service providers in Toronto

North. The service may be impacted so, please contact the service providers before visiting in

person if they provide in person services.

2. Centre for Addiction and Mental Health COVID-19 Resources: Includes information for frontline

workers on self-care and others.

Settlement and Community Development Services

1. Settlement.org: Online information on implications of COVID-19 on settlement services. Information

for Newcomers

2. 211: Online Searchable Database for Community and Settlement Services. Updated regularly during

the COVID-19 Outbreak

3. Ministry of Immigration, Refugees and Citizenship Canada: IRCC Services affected by COVID-19 and

other related information.

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4. Ontario Essential Services List: The list includes essential services that remains open during the

COVID-19 State of Emergency. Ontario Government announced closure of non-essential services.

5. Ontario Council of Agencies Serving Immigrants: Announcements, Calls to Actions, Government

Updates and other Resources

6. Affected Toronto City Services: List of City of Toronto services that are closed and programs

cancelled.

Refugees

1. Immigration and Refugee Board of Canada (IRB) Measures related to COVID-19 : Information on

changes in the services of IRB.

Education

1. (NEW) Prime Minister of Canada announces support for students serving their communities during

COVID 19 .

2. (NEW) I Want to Help - Service Opportunities for Students: This platform provides meaningful

service opportunities to post-secondary students and recent graduates, and for non-profit

organizations looking to connect with volunteers.

3. Provincial Plan for Re-Opening Post-Secondary Education: The Ontario government has developed a

plan for the gradual and safe resumption of in-person instruction at postsecondary institutions

across the province for the summer term. The plan was developed in consultation with the Chief

Medical Officer of Health.

4. Information on Schools Closure: Ontario Government announced closure of all schools until April

5th, 2020.

5. Students learning at Home: Ontario Ministry of Education has created online resources for students

to learn at home during school closure due to COVID-19

6. Students Online Learning Resources: Toronto District School Board has online learning resources for

students during the school closure due COVID-19

7. Resources for Parents and Students: By Toronto Catholic District School Board

Housing and Shelter Support

1. COVID-19 Toronto Public Health Shelter Intake Line: Homelessness service providers (i.e. shelter,

respite and drop-in providers) and health care providers can contact the Toronto Public Health (TPH)

Shelter Intake Line about individuals with suspected or confirmed COVID-19 who is associated with a

homeless service setting using the below methods:

Telephone: 416 – 338 – 1521

E-mail: TPHshelters@toronto.ca

2. COVIDHelpTO Website for Navigating Financial and Housing Supports During COVID-19: Social

Planning Toronto released the CovidHelpTO website in 15 languages to help front-line workers

navigate the financial and housing support programs announced over the past couple of months.

3. Support for Small Business Tenants and Landlords Now Available: All commercial landlords in

Ontario can now apply for rental assistance to help their small business tenants impacted by the

COVID-19 pandemic.

4. Rent Support: Residents may be eligible for an interest-free rental arrears or rental deposit loan.

5. Shelter and Housing Support: City of Toronto

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6. Accessing Emergency Shelters: Central Intake 24/7 | 416-338-4766 or 1 (877) 338-3398

7. Domestic and Sexual Abuse: Shelter support for victims of domestic violence and sexual abuse

8. Shelters and Drop-in Centres for Women: intake and drop-in

9. LGBTQ2S Youth Housing Help: For LGBTQ2S Youth Ages 16 to 29

10. Electricity Relief to Families, Small Businesses and Farms During COVID-19

Food Services

3. COVIDCare Collective Financial Support for Food Items: Are you ineligible to receive the CERB and

CESB? Are you in critical need of financial support to obtain food items and basic daily necessities?

COVIDCare Collective provides you financial support.

4. Ontario Student Nutrition Program: Additional funding of 1M will provide food and snacks to

students while schools are closed in summer.

5. Free Good Food Boxes for Black Families: FoodShare and Not Another Black Life is giving away 454

FREE GoodFood Boxes for Black families who attended the Justice for Regis march and are currently

self-isolating in Toronto.

6. Canada Red Cross Food Access and Delivery Help; Call: 1-833-204-9952: Eligibility: Reside in M

postal code, cannot access grocery stores or community food programs and do not have any other

option of support.

7. Food Services in Toronto North: List of agencies providing food services during the COVID-19

pandemic.

8. Food Banks in Toronto: Up-to-date list and map on 211 website.

9. Drop-In Centres, Free Meals, and Other Supports: The list includes food banks, free or low cost

meals, home delivered meals, infant formula /baby food, and meals for seniors or people with

disabilities.

10. Food Delivery: List of organizations delivering food.

11. Ready to Eat /Take Away Food: List of organizations providing ready to eat food for take away.

Law and Legal Services

1. Updates on the law and legal services related COVID-19 : Includes information on immigration and

refugees, criminal, debt and consumer, family, housing, employment and work, income assistance,

provincial offences, tribunals and courts, and wills.

Scams Related to COVID-19:

1. Beware of COVID-19 Scams: With the global spread of COVID-19, scammers are preying on your

fears. Canadians are being warned to be careful of the scams that are circulating. Call Canada Anti-

Fraud Centre at Tel: 1-888-495-8501 if it happens to you.

2. Protecting your Social Insurance Number (SIN): Your SIN is confidential and it’s important to protect

it from fraudulent use.

Domestic Violence and Crisis Support

1. RESOURCE HUB: Resources on Gender-Based Violence and the COVID-19 Pandemic: This webpage is a centralized hub for resources related to Gender-Based Violence (GBV) and the COVID-19 pandemic. It shares the work of organizations across Canada, as well as key international research.

2. Domestic violence and crisis support lines a. Toronto Rape Crisis Centre: Multilingual Women Against Rape (Call 416-597-8808)

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b. Assaulted Women’s Helpline: 1-866-863-0511 c. Victim Services Toronto: 416-808-7066 d. Kids Help Phone: 1-800-668-6868 (phone) 686868 (text) e. Community Family Services of Ontario: 1-866-979-2743 f. CNIB (For people who are visually impaired, blind or deaf blind, families, friends and

community) crisis helpline: 1-800-563-2642

3. Domestic and Sexual Abuse: Shelter support for victims of domestic violence and sexual abuse.

Services for Young People (Youth Services)

1. Youth Hotline (17-29) at John Howard Society of Toronto; Call: (647) 882 8417: During these times

there is a lot of youth that find themselves in need of supports and we want to be here to help.

Some might just want to talk, some may want services and some will need support navigating the

day to day during the pandemic.

2. LGBTQ2S Youth Housing Help: For LGBTQ2S Youth Ages 16 to 29