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redBus responsibilities include: (1) Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators (2) Providing refund and support in the event of cancellation (3) Providing customer support and information in case of any delays / inconvenience redBus responsibilities do not include: (1) The bus operator's bus not departing / reaching on time. (2) The bus operator's employees being rude. (3) The bus operator's bus seats etc not being up to the customer's expectation. (4) The bus operator canceling the trip due to unavoidable reasons. (5) The baggage of the customer getting lost / stolen / damaged. (6) The bus operator changing a customer's seat at the last minute to accommodate a lady / child. (7) The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus). (8) The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point. The departure time mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket. 2. Passengers are required to furnish the following at the time of boarding the bus: (1) A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail). (2) A valid identity proof Failing to do so, they may not be allowed to board the bus. 3. Change of bus: In case the bus operator changes the type of bus due to some reason, redBus will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey. 4. Amenities for this bus as shown on redBus have been configured and provided by the bus provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that redBus provides this information in good faith to help passengers to make an informed decision. The liability of the amenity not being made available lies with the operator and not with redBus. 5. In case one needs the refund to be credited back to his/her bank account, please write your cash coupon details to [email protected] * The home delivery charges (if any), will not be refunded in the event of ticket cancellation 6. In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.redBus.in 7. Grievances and claims related to the bus journey should be reported to redBus support team within 10 days of your travel date. 8. 9. Partial Cancellation is allowed for this ticket. Cancellation time Cancellation charges

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redBus responsibilities include:(1) Issuing a valid ticket (a ticket that will be accepted bythe bus operator) for its network of bus operators(2) Providing refund and support in the event ofcancellation(3) Providing customer support and information in case ofany delays / inconvenienceredBus responsibilities do not include:(1) The bus operator's bus not departing / reaching ontime.(2) The bus operator's employees being rude.(3) The bus operator's bus seats etc not being up to thecustomer's expectation.(4) The bus operator canceling the trip due tounavoidable reasons.(5) The baggage of the customer getting lost / stolen /damaged.(6) The bus operator changing a customer's seat at thelast minute to accommodate a lady / child.(7) The customer waiting at the wrong boarding point(please call the bus operator to find out the exactboarding point if you are not a regular traveler on thatparticular bus).(8) The bus operator changing the boarding point and/orusing a pick-up vehicle at the boarding point to takecustomers to the bus departure point.The departure time mentioned on the ticket are only tentativetimings. However the bus will not leave the source before the timethat is mentioned on the ticket.2.Passengers are required to furnish the following at the time of boarding thebus:(1) A copy of the ticket (A print out of the ticket or the print out of the tickete-mail).(2) A valid identity proofFailing to do so, they may not be allowed to board the bus.3.Change of bus: In case the bus operator changes the type of bus due tosome reason, redBus will refund the differential amount to the customerupon being intimated by the customers in 24 hours of the journey.4.Amenities for this bus as shown on redBus have been configured andprovided by the bus provider (bus operator). These amenities will beprovided unless there are some exceptions on certain days. Please notethat redBus provides this information in good faith to help passengers tomake an informed decision. The liability of the amenity not being madeavailable lies with the operator and not with redBus.5.In case one needs the refund to be credited back to his/her bank account,please write your cash coupon details to [email protected] * The homedelivery charges (if any), will not be refunded in the event of ticketcancellation6.In case a booking confirmation e-mail and sms gets delayed or failsbecause of technical reasons or as a result of incorrect e-mail ID / phonenumber provided by the user etc, a ticket will be considered 'booked' aslong as the ticket shows up on the confirmation page of www.redBus.in7.Grievances and claims related to the bus journey should be reported toredBus support team within 10 days of your travel date.8.9. Partial Cancellation is allowed for this ticket.Cancellation time Cancellation chargesAfter 06:00 PM on 22nd Apr Rs. 1250Between 07:00 PM on 21st Apr-06:00 PM on 22ndAprRs. 312.5Till 07:00 PM on 21st Apr Rs. 187.5Whom should i call?For boarding point related044-24796688/ 24791525For time related044-24796688/ 24791525For cancellation and refunds relatedClick on this link for hassle free online cancellationFor all queriesCall 39412345 or email us to [email protected]


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