4Q19 ResultsFebruary 21, 2020

4Q19 and 2019 Results

2

3

TOTAL GMV (R$)

6,647 MM +30.9%

MARKETPLACE

GMV(R$)

4,267 MM +47.2%

MARKETPLACE(% of Total GMV)

64.2% +7.1 p.p.

ASSORTMENT(New Items)

+9.7 MM (vs. Sep/19)

NEW

SELLERS(# Sellers Connected)

+8.1 K(vs. Sep/19)

4Q19 Results

4

2019 Results

MARKETPLACE

GMV(R$)

11,589 MM +49.7%

MARKETPLACE(% of Total GMV)

61.7% +10.1 p.p.

ASSORTMENT(# Items)

29.5 MM +21.4 MM (vs. Dec/18)

SELLER

BASE (# Sellers)

46.8 K+24.9 K (vs. Dec/18)

TOTAL GMV (R$)

18,778 MM +25.1%

Generation (consumption) of cash – 4Q19 and 2019

Evolution of R$ 264.6 MM in 4Q19 (vs. 4Q18)¹ and R$ 428.9 MM in 2019 (vs. 2018)²

-239.0

2018 2019

Generation (Consumption) of Cash (R$ MM)

R$ 428.9 MM

+214.7

4Q18 4Q19

+479.3

R$ 264.6 MM

14Q19 excludes R$ 40.6 MM from capital increase operation

+189.9

2Year 2019 excludes R$ 2,500.0 MM from capital increase operation

2017-2019 Achievements

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7

Growth of GMV (2017-2019)

28.4%

1Q19

21.8%

15.3%

2Q19 3Q19 4Q19

23.7%

32.0%

1Q18

25.0%24.1%

2Q18 3Q18 4Q18

5.1%

1Q17

10.1%

8.4%

2Q17 3Q17 4Q17

201920182017

+25%

2019 vs 2018

+27%

2018 vs 2017

+3%

2017 vs 2016

CAGR of 18%

-5.3%

30.9%

18% CAGR in the 2017-2019 cycle vs. 12% of the market (Ebit)

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2017-2019 Important achievements

2016 2019 Delta

Total GMV R$ 12.5 Bn R$ 18.8 Bn +R$ 6.3 Bn

Marketplace GMV R$ 2.2 Bn R$ 11.6 Bn +R$ 9.4 Bn

Marketplace Participation 17.5% 61.7% +44.2 p.p.

# Sellers 4.7 K 46.8 K +42.1 K

# Assortment 2.7 MM 29.5 MM +26.8 MM

Generation (Consumption) of

Cash-R$ 1.6 Bn +R$ 190 MM +R$ 1.8 Bn

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Virtuous CycleTRAFFIC

SE

LL

ER

S

ASSORTMENT

CU

ST

OM

ER

S

B2W PLATFORM

E-COMMERCE (1P)

MARKETPLACE (3P)

PAYMENTS AND

CREDIT

BIT SERVICES (IT)

B2W

FULFILLMENT

16 MM active customers

2.4 billion visits/year

46.8 K Sellers

29.5 MM Items

10

Next 3 years (2020 - 2022)

Everything.Anytime.Anywhere.

Accelerate growth and continue generating cash

Strategic Initiatives

11

Install Base

(Base: Dec/19)

12

22MM31MM

MAU

(Monthly active

users - Dec/19)

of Traffic

in 4Q19

80%

Mobile App Highlights

Platform

Distribution Centers 18

HUBs 200

Total storage area (m²) 670,000

Connected Vehicles(100% Asset Light)

5,000

B2W Entrega (% of Seller

Base)95.3%

Physical Stores (LASA) +1,700

13

Distribution Centers

200 HUBs

36

2

2

1

3

1

National

Capillarity

Logistics Platform

LET’S announces the opening of three new DCs in dec/19

14

Lojas Americanas

Sellers, Correios, and

partners

+8,000 pick-up points

Largest network of pick-up points inBrazil

Close to you, everywhere!

15

2019

2019

Lojas Americanas

Sellers

Stores with online inventory

+

Fast, easy, and free

shipping!

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Faster than leaving home!

17

2019

300 Stores

110 Cities

13 States

#Downloads

Dec/18 Mar/19 Jun/19 Sep/19 Feb/20Dec/19

1.4MM

4.5MM

6.2MM

1.8MM

2.7MM

Black Friday

TPV:

R$ 800 MM17% of online

sales in Brazil

6.5 MM

DOWNLOADS

19

OFF-US: Important partnerships

Merchant

integration

Digital first Card

(Pre-Paid)Credit

cardPOS

Machines

POS

Machines

e-commerce

integrations

20

Acquirers Card Banners Technology

platforms

Credit

Present in more than 1.5 million establishments

One Stop App+35 functionalities

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22

Investor Day. 19 Update Highlights

OPENING

7 NEW DCS

3 DCs opened

in dec/19

4 DCS to open

throughout 2020

INTERNATIONAL

PROCUREMENT

Office opened

in Shenzhen, China

Opening another in

Hong Kong in 2020

LAUNCH

AME PRO

Rollout jan/20

Light version

PARTNERSHIPS

AME & STONE

Integration will be

completed by the

end of 1H20

400 K machines

PARTERSHIP

BANCO DO BRASIL

Credit card in

development for

Launch in 1H20

ACQUISITIONS

PEDALA & COURRI

Integration with LET’S &

Ame Flash completed

Acceleration in RJ & SP

100MM ITEMS

BY 2022

29.5MM itens on

dec/19

LAUNCH

DIGITAL STORE

6 digital stores in

operation

Highlight for

O2O integration

23

Digital

DNA

Young, and

yet

Experienced

TeamFocus on

Customer

Q&A

24