ResultsAccountability

The Fiscal Policy Studies InstituteSanta Fe, New Mexico

Websitesraguide.org

resultsaccountability.com

Book - DVD Ordersamazon.com

resultsleadership.org

Results Based Accountabilityis made up of two parts:

Performance Accountabilityabout the well-being of

CUSTOMER POPULATIONSFor Programs – Agencies – and Service Systems

Population Accountabilityabout the well-being of

WHOLE POPULATIONSFor Communities – Cities – Counties – States - Nations

THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline

Benchmark

Target

Indicator Goal

Result

Objective

Outcome

Measure

Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic

Lewis Carroll Center for Language DisordersMeasurable urgent systemic indicatorsCore qualitative strategic objectivesYour made up jargon here

DEFINITIONS

Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy

Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate

1. How much did we do? 2. How well did we do it?

3. Is anyone better off?

RESULT or OUTCOME

INDICATOR or BENCHMARK

PERFORMANCE MEASURE

A condition of well-being for children, adults, families or communities.

A measure which helps quantify the achievement of a result.

A measure of how well a program, agency or service system is working. Three types:

= Customer Results

Popu

latio

nPe

rfor

man

ce

Children born healthy

Rate of low-birthweight babies Percent ready at K entry

Children ready for school

crime rate

Safe communities

air quality index

Clean Environment

unemployment rate

Prosperous Economy

INDICATOR

RESULT

PERFORMANCE MEASURE

Popu

latio

nPe

rfor

man

ce

= Customer Results

From Ends to Means

ENDS

MEANS

From Talk to ActionPo

pula

tion

Perf

orm

ance

RESULT or OUTCOME

INDICATOR or BENCHMARK

PERFORMANCEMEASURE

Customer result = EndsService delivery = Means

From Talk to Action

POPULATIONACCOUNTABILITY

For Whole Populationsin a Geographic Area

Community Outcomesfor Christchurch, NZ

● A Safe City

● A City of Inclusive and Diverse Communities

● A City of People who Value and Protect the Natural Environment

● A Well-Governed City

● A Prosperous City

● A Healthy City

● A City for Recreation, Fund and Creativity

● A City of Lifelong Learning

● An Attractive and Well-Designed City

Every Child Matters – Children Act

Outcomes for Children and Young People

Being Healthy: enjoying good physical and mental health and living a healthy lifestyle.

Staying Safe: being protected from harm and neglect and growing up able to look after themselves.

Enjoying and Achieving: getting the most out of life and developing broad skills for adulthood.

Making a Positive Contribution: to the community and to society and not engaging in anti-social or offending behaviour.

Economic Well-being: overcoming socio-economic disadvantages to achieve their full potential in life.

Georgia Policy Councilfor Children and Families

RESULTS

● Healthy Children

● Children Ready for School

● Children Succeeding in School

● Strong Families

● Self Sufficient Families

Georgia

Lehigh Valley, PADayton, OH

Santa Cruz, CA

REP

OR

T C

ARD

S

New Zealand Kruidenbuurt Tilburg, Netherlands

Portsmouth, UK

Country Neighborhood

City

Leaking Roof(Results thinking in everyday life)

Experience

Measure

Story behind the baseline (causes)

Partners

What Works

Action Plan

Inches of WaterBASELINE

? Fixed

Not OK

Turning the Curve

Action Plan #2

Newcastle, UK

- 37%

Baltimore - the difference made

Facts:

3,878 Baltimore kindergarteners enrolled in 2004

40% ready; 1,567 children

13% increase; 504 more children ready in Baltimore

18% gap between Baltimore & State averages

Percentage of Kindergarten Students Assessed as Ready - Composite Scores

2002-2005

58

40

555249

2732

28

0

10

20

30

40

50

60

70

2002 2003 2004 2005

Pe

rce

nt

of

kin

de

rga

rtn

ers

Maryland

Baltimore City

B-LAP Launched

Performance Accountability

For Services, Agencies and Service Systems

How much did we do?

Program Performance Measures

How welldid we do it?

Is anyonebetter off?

Quantity Quality

Effe

ct

Effo

rt

# %

How much did we do?

Drug/Alcohol Treatment Program

How well did we do it?

Is anyone better off?

Number ofpersonstreated

Unitcost of

treatment

Number of clientsoff of alcohol & drugs - at exit - 12 months after exit

Percent of clientsoff of alcohol & drugs - at exit - 12 months after exit

How much did we do?

Home Visiting

How well did we do it?

Is anyone better off?

Quantity Quality

Effe

ct

E

ffort # of home

visits

% of homesvisited

Unit cost

% parents reading to their children x hrs/wk

% breast feeding to 18 months

% with substantiated CA/CN

# parents reading to their children

# breast feeding to 18 months

# with substantiated CA/CN

LR

UR

How Population

&Performance Accountability

FIT TOGETHER

Contributionrelationship

Alignmentof measures

Appropriateresponsibility

THE LINKAGE Between POPULATION and PERFORMANCE

POPULATION ACCOUNTABILITY

Healthy Births Rate of low birth-weight babies

Stable Families Rate of child abuse and neglect

Children Ready for School Percent fully ready per K-entry assessment

CUSTOMERRESULTS

# ofwomenserved

%attendance

Unit cost

# low birth-weight births (for

participating women)

PERFORMANCE ACCOUNTABILITY

POPULATIONRESULTS

Pre-natal Nutrition Program

% low birth-weight births (for

participating women)

Every timeyou make a

presentation,

use atwo-partformat

Result: to which you contribute to most directly.

Indicators:

Story:

Partners:

What would it take?:

Your Role: within the larger strategy.

Population Accountability

Program:Performance measures:

Story:

Partners:

Action plan to get better:

Performance Accountability

Your Role

Contributionrelationship

Alignmentof measures

Appropriateresponsibility

THE LINKAGE Between POPULATION and PERFORMANCE

POPULATION ACCOUNTABILITY

Healthy Births Rate of low birth-weight babies

Stable Families Rate of child abuse and neglect

Children Ready for School Percent fully ready per K-entry assessment

CUSTOMERRESULTS

# ofinvestigations

completed

% initiatedwithin 24 hrs

of report

# repeatAbuse/Neglect

% repeatAbuse/Neglect

PERFORMANCE ACCOUNTABILITYChild Welfare Program

POPULATIONRESULTS

Child Welfare Program

IN CLOSING

“If you do what you always did,

you will get what you always got.”

Kenneth W. JenkinsPresident, Yonkers NY NAACP

THANK YOU !

Websites

raguide.orgresultsaccountability.com

Book - DVD Ordersamazon.com

resultsleadership.org

Turn the CurveExercise

Fiscal Policy Studies InstituteSanta Fe, New Mexicowww.resultsaccountability.comwww.raguide.org

Creating a Working Baselinefrom Group Knowledge

Now

High School Graduation Rate

75% Not OK?

BackcastingForecasting

Turn the Curve Exercise: Program Performance

5 min: Starting Points - timekeeper and reporter - identify a program to work on - two hats (yours plus partner’s)

10 min: Performance measure baseline - choose 1 measure to work on – from the lower right quadrant - forecast (to 2010) – OK or not OK?

15 min: Story behind the baseline - causes/forces at work - information & research agenda part 1 - causes

15 min: What works? (What would it take?) - what could work to do better? - each partners contribution - no-cost / low-cost ideas - information & research agenda part 2 – what works

10 min: Report Convert notes to one page

Two pointers to action

Program: _______________Performance Measure

(Lay definition)PerformanceMeasureBaseline

Story behind the baseline --------------------------- --------------------------- (List as many as needed)

Partners --------------------------- --------------------------- (List as many as needed)

Three Best Ideas – What Works 1. --------------------------- 2. --------------------------- 3. ---------No-cost / low-cost

ONE PAGE Turn the Curve Report: Performance

SharpEdges

4. --------- Off the Wall

4. --------- Off the Wall

- Dave Barry

Never be afraid to try something new. Remember that a lone amateur

built the Ark.

A large group of professionals built the Titanic.