Results Based Accountability BasicsAn Introduction to RBAStandard Training Slides Sponsored by the Ministry of Social Development

The Fiscal Policy Studies InstituteSanta Fe, New Mexico

Websitesraguide.orgresultsaccountability.com

Book - DVD Orderssheapita.co.nzamazon.comresultsleadership.org

Results Based Accountability

How could RBA add value to you?

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Key RBA concepts• 2 key types of accountability:– Population– Performance

• 3 types of performance measures:– How Much– How Well– Better Off

• 7 questions that take you from talk to action• From Ends to Means: Change our thinking and approach

- from what we do, to what we achieve

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Results Based Accountabilityis made up of two parts:

Performance Accountabilityabout the wellbeing of

CLIENT GROUPS

For Teams - Providers – Programmes - Agencies – Service Systems

E.g. Clients of Services, Collectives, Ministries or the Health System

Population Accountabilityabout the wellbeing of

WHOLE POPULATIONS

For Communities – Cities – Districts – Countries

E.g. All Rangatahi/Youth in Te Tai Tokerau, All Migrants in Nelson

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Definitions• RESULT / OUTCOME– A condition of wellbeing for children, adults, families or communities

All Tamariki in Hamilton are Born Healthy, Safe Roads, Nurturing Whānau/Families, A Prosperous Economy

• INDICATOR / BENCHMARK– A measure which helps quantify the achievement of a result.

Rate of low-birth weight babies, Rate of road crashes, Rate of child abuse and neglect, Unemployment rate

• PERFORMANCE MEASURE– A measure of whether a programme, agency or service system is

working. Three types1. How much did we do?2. How well did we do it?3. Is anyone better off? = Client Results / Outcomes

Popu

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From Ends to Means

ENDS

MEANS

RESULT / OUTCOME

INDICATOR / BENCHMARK

PERFORMANCEMEASURE

Client result = EndsService delivery = Means

From Talk to Action

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Popu

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Population AccountabilityFor whole populations in a geographic area

Mark Friedman (author)www.resultsaccountability.comwww.raguide.org

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The 7 Population Accountability Questions

1. How do we define our Population and what are the quality of life conditions we want for them? (Population & Results)

2. What would these conditions look like? What would be different? (Experience)

3. How can we measure these conditions? (Indicator)4. How are we doing on the most important of these measures?

(Baseline data and Story)5. Who else has a role to play in doing better? (Partners)6. What works to do better? (What works)7. What do we propose to do? Including no-cost and low-cost ideas

(Action Plan)

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Christchurch City Community Outcomes• A safe city • A city of inclusive and diverse communities• A city of people who value and protect the natural environment• A well governed city • A prosperous city • A healthy city • A city of recreation, fun and creativity • A city of lifelong learning • A city that is attractive and well designed

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Performance AccountabilityFor clients of programmes, agencies, teams and service systems

Mark Friedman (author)www.resultsaccountability.comwww.raguide.org

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The 7 Performance Accountability Questions1. Who are our clients? (Client Group)2. How can we measure if our clients are better off? (Client Result /

Outcome)3. How can we measure if we are delivering services well? (Quality

Measures)4. How are we doing on the most important of these measures?

(Baseline Data and Story)5. Who are the partners that have a role to play in doing better? (Partners)6. What works to do better? (Research Evidence)7. What do we propose to do? Including no-cost and low cost ideas.

(Action Plan)

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Performance AccountabilityGetting from talk to action

Client Group

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Performance Measures

How much did we do?

How welldid we do it?

Quantity Quality

Effe

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Effo

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Is anyone better off?

# %

How much did we do? How well did we do it?

Is anyone better off?

# of young people (clients) receiving job training /

mentoring services

% clients who complete the job training /

mentoring programme

# of clients who move off a working age benefit and

into employment (at 6 months and at 12 months)

% of clients who move off a working age benefit and

into employment (at 6 months and at 12 months)

Social Services Example

Effe

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Quantity Quality

Separating the Wheat from the ChaffTypes of performance measures found in each quadrant

How much did we do? How well did we do it?

Is anyone better off?

# Clients/customers served

# Activities (by type of activity)

% Common measurese.g. client staff ratio, workload ratio, staffturnover rate, staff morale, % staff fully trained, % clients seen in their own language,worker safety, unit cost

% Skills / Knowledge (e.g. parenting skills)

#

% Attitude / Opinion (e.g. toward drugs)

#

% Behavior (e.g. School attendance)

#

% Circumstance (e.g. working, in stable housing)

#

% Activity-specific measures

e.g. % timely, % clients completing activity, % correct and complete, % meeting standard

Point in Time vs. Point to Point

Improvement

How Population & Performance Accountabilities Fit Together

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Contributionrelationship

Alignmentof measures

Appropriateresponsibility

THE LINKAGE Between POPULATION and PERFORMANCE

POPULATION ACCOUNTABILITY

Result: Healthy Safe Young People Youth crime rates

CLIENT

RESULTS/OUTCOMES

# young people on programme

% meeting weekly with

mentor

# reoffending % reoffending

PERFORMANCE ACCOUNTABILITY

POPULATION

RESULT

Mentoring Programme for Young Offenders

Different kinds of progress1. Data

a. Population indicators:

Reporting on curves turned: % increase or decrease of the graphed data (e.g. the baseline).

b. Performance measures: Client group progress and improved service delivery:

How much did we do?How well did we do it?Is anyone better off? E.g. Skills/Knowledge, Attitude/Opinion, Behaviour Change,

Circumstance Change

2. Accomplishments Other positive activities accomplished, not included above.

3. Stories Real stories that sit behind the statistics that show how individuals are better off e.g. case studies, vignettes, social media clips.

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Key RBA concepts• 2 key types of accountability:– Population– Performance

• 3 types of performance measures:– How Much– How Well– Better Off

• 7 questions that take you from talk to action• From Ends to Means: Change our thinking and approach

- from what we do, to what we achieve

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IN CLOSING

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Kia ora / thank you!

WEBSITES:www.raguide.orgwww.resultsaccountability.com

BOOK /DVD ORDERS:www.sheapita.co.nzwww.trafford.comwww.amazon.com

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