results driven marketing in a down economy… name title event u.s. postal service
TRANSCRIPT
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Results Driven Marketing in a Results Driven Marketing in a Down Economy…Down Economy…
NameTitle
EventU.S. Postal Service
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Today’s ConversationToday’s Conversation
The Landscape Recession Spending in Action: A Look
Back in History Survival Guidelines Direct Mail:
The Marketing Workhorse Where to Turn
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Today’s Economic LandscapeToday’s Economic Landscape
GDP growth turns negative
Job losses accelerate
Housing market stalls
Families feel the pressure
Wages still up due to low inflation
Source: Economic Snapshot, Center for American Progress, April 2009
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Consumer AttitudesConsumer Attitudes Economic downturns instill anxiety
Energy and food prices are on the rise Frugality is standard operating procedure Pragmatism and escapism are not mutually
exclusive
Source: Tuning Into The Recession Mind-Set, Forbes, February 2008
Consumers are saving more, Consumers are saving more, spending less!spending less!
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““Marketers from various industries Marketers from various industries are feeling the pinch of are feeling the pinch of
belt-tightening with their budgets.” belt-tightening with their budgets.”
Source: Economic Conditions Forcing Marketers To Reduce Advertising Budgets, ANA Survey, 2008
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The Marketing SnapshotThe Marketing Snapshot
69%69% are reducing advertising budgets 63%63% are reducing production budgets 63%63% are being challenged to reduce expenses
and cut costs 61%61% eliminating or delaying
new projects 63%63% restricting travel
Source: Economic Conditions Forcing Marketers To Reduce Advertising Budgets, ANA Survey, 2008
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““In fact,In fact, SPENDING MORESPENDING MORE during tough times during tough times when competitors may be scaling back is a when competitors may be scaling back is a good way togood way to STRATEGICALLY BOOST MARKET STRATEGICALLY BOOST MARKET
SHARESHARE……
Source: Bob Liodice, President and CEO of the ANA
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A Look Back in HistoryA Look Back in History
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The Great DepressionThe Great Depression Many companies benefited from aggressive
marketing Consumers looked for better deals When spending picked up, loyalty was
established
Source: How Brands Thrived During the Great Depression, Strategic Marketing Concepts, February 2009
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Depression Spending in ActionDepression Spending in Action
Chart: P&G: New and Improved How A.G. Lafley is Revolutionizing A Bastion Of Corporate Conservatism, Business Week 2003
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Depression Spending in ActionDepression Spending in Action
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Depression Spending in ActionDepression Spending in Action
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Depression Spending in ActionDepression Spending in Action
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Survival Guidelines for Survival Guidelines for BusinessesBusinesses
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Examine Your CostsExamine Your Costs
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Make Strategic CutsMake Strategic Cuts
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Stay Close to Your CustomerStay Close to Your Customer
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Explore New OpportunitiesExplore New Opportunities
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Think Like a MarketerThink Like a Marketer
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Monitor the CompetitionMonitor the Competition
If they’re cutting back, it’s the opportunity to consider increasing your marketing
budget
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Avoid GimmicksAvoid Gimmicks
Your customers need messages that centeron the benefits andadvantages of yourproduct or service.
Source: Facts On The Value Of Marketing During An Economic Downturn/Recession
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Stress Benefits and ROIStress Benefits and ROI
Source: Facts On The Value Of Marketing During An Economic Downturn/Recession
What’s In It For Me
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Focus on MetricsFocus on Metrics
Test Know the behavior of your segments Adjust Watch spending
Source: Facts On The Value Of Marketing During An Economic Downturn/Recession
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Re-examine the Marketing MixRe-examine the Marketing Mix
Source: Facts On The Value Of Marketing During An Economic Downturn/Recession
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Use Direct-Response TechniquesUse Direct-Response TechniquesHard-hitting copy and a strong call to action
Source: Facts On The Value Of Marketing During An Economic Downturn/Recession
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Direct MailDirect MailThe Marketing WorkhorseThe Marketing Workhorse
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PERSONALPERSONAL Use the customer’s name Provide relevant information 55% of customers “look
forward” to receiving their mail
TARGETEDTARGETED Focuses on a specific group Strong ROI
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FLEXIBLEFLEXIBLE Choose from a variety of formats Include special offers, samples or
coupons
TANGIBLE/ CREATIVETANGIBLE/ CREATIVE Places your message in their hands Makes an unforgettable impression Your piece can be passed along
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Direct MailDirect MailThe Marketing Workhorse The Marketing Workhorse
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MEASURABLEMEASURABLE Easy to track the results Allows you to adjust mailings based on success Calculate price per lead
GREENGREEN Post-consumer content Consider paper weight Alternative materials Chemical-free processes Experiment with formats
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Results Driven MarketingResults Driven Marketing
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The ReasonThe Reason
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ComponentsComponents
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ComponentsComponents
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ComponentsComponents
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Case StudiesCase Studies
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The ChallengesThe Challenges Generate reservations for opening of 135
luxury guest rooms and offer discount
Cut spending on mass advertising media
Attempt to gain market share when sales
are down
Advertise to promote iconic brands
otherwise risk losing customers
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David RawleChairman, Rawle Murphy Advertising,
Marketing, and Public Relations Agency
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Wild DunesWild Dunes
Challenge:Challenge: Launching a luxury product during a recession
Solution:Solution: Combine product and incentive offer using a multi-channel marketing campaign
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AT&TAT&T
Challenge:Challenge: Increase cross-selling among customers despite high turnover
Solution: Solution: Integrated plan led with Direct Mail kits
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John KlemetsMarketing Manager,
Dell Consumer Division
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DellDell
Challenge:Challenge: Grow market share despite shrinking budgets and current economy
Solution:Solution: Integrated plan with multiple Direct Mail executions
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Jeff MeyerSr. VP, Marketing & Sales - Feld
Entertainment
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FELD EntertainmentFELD Entertainment
Challenge:Challenge: Continue to advertise to promote iconic brands otherwise risk losing customers
Solution:Solution:
Direct Mail lead the way for decision-making of destinations for events and inventory
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The ResultsThe Results In total, 3,000% ROI3,000% ROI from the campaign.
Length of stay increased by 10%10% fromprior years, online revenues increased by 40%,40%, call-in revenues increased by 20%20%
Mailing more next year based on the positive ROIpositive ROI generated from this year’s mailing campaign
Early access to a sale’s event generated a 200% ROI200% ROI
Positive RIOPositive RIO is the indicator for each given market around the country
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SummarySummary
Listen to the market Invest in your customers Offer value and demand greater value Increase communication Step up your advertising Make smart decisions
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ResourcesResourcesPeople
Postal Customer Councils USPS Sales Force USPS BSN
Places Brains on Fire Brand Channel Duct Tape Marketing
Things Deliver and www.delivermagazine.com
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Any Questions??Any Questions??
Thank you for your time!Thank you for your time!