results from the enterprise search and findability survey 2012
DESCRIPTION
A few preliminary results form the Enterprise Search and Findability Survey. The dataset for the survey is very large, and the analysis on the complete dataset will be in the report that will be published in June. This presentation is a mash-up of the versions presented at the Enterprise Search Summit, 15th of May, 2012, in New York, US, Enterprise Search Europe in London, 30th of May 2012, IKS Semantic Enterprise Technologies Workshop on the 12th of June in Salzburg, Austria. Also presented at Findability Day 2012 Stockholm,TRANSCRIPT
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RESULTS FROM THE ENTERPRISE SEARCH AND FINDABILITY SURVEY
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SLIDESHARE.NET/FINDWISE
GLOBAL + EUROPE
+ NORTH AMERICA
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ANNUAL SURVEY
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170 RESPONDENTSGLOBALLY
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SEARCH VENDORS AND INTEGRATORS
EXCLUDED
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EUROPE >1000 EMPLOYEES
107 ORGS.
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EUROPE:59.4%
101 RESPONDENTS
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NORTH AMERICA:22.3%
38 RESPONDENTS
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DEMOGRAPHICS
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28 COUNTRIES
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52.2%PRIVATE SECTOR
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48.8%PUBLIC SECTOR
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60.8%> 1000 EMPLOYEES
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33.5%> 10 000 EMPLOYEES
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52.9%GLOBAL
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NORTH AMERICA:71.1% GLOBAL ORGS
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EUROPE53.6% GLOBAL ORGS
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78.7%ONE CORPORATE
LANGUAGE
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AMOUNT OF INDEXED UNSTRUCTURED
INFORMATION IN 3 YEARS
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EUROPE86.2%
SAYS MORE
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HOW CRITICAL IS FINDING THE RIGHT INFORMATION TO BUSINESS GOALS AND
SUCCESS?
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75.0%IMPERATIVE/SIGNIFICANT
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EUROPE76.5%
IMPERATIVE/SIGNIFICANT
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IS IT EASY TO FIND THE RIGHT INFORMATION
WITHIN YOUR ORGANISATION TODAY?
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59.5%MODERATELY/
VERY HARD
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EUROPE77%
MODERATELY/VERY HARD
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14.0%FAIRLY/VERY EASY
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MULTIPLE REPOSITORIES?
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50.7%MULTIPLE REPOS
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EUROPE53.3%
MULTIPLE REPOS
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NORTH AMERICA:63.6%
MULTIPLE REPOS
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LARGER ORGS THINK IT IS (WAY)
MORE IMPORTANT
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WHAT ARE THE OBSTACLES TO FINDING THE RIGHT
INFORMATION?
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63.4% POOR SEARCH FUNCTIONALITY
50.0% LACK OF ADEQUATE TAGS
51.4% INCONSISTENCY IN HOW WE TAG
CONTENT
52.1% DON'T KNOW WHERE TO LOOK
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EUROPE
64.2% POOR SEARCH FUNCTIONALITY
47.7% LACK OF ADEQUATE TAGS
48.6% INCONSISTENCY IN HOW WE TAG
CONTENT
47.7% DON'T KNOW WHERE TO LOOK
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NORTH AMERICA:
48.6% POOR SEARCH FUNCTIONALITY
62.9% LACK OF ADEQUATE TAGS
65.7% INCONSISTENCY IN HOW WE TAG
CONTENT
54.3% DON'T KNOW WHERE TO LOOK
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LEVEL OF SATISFACTION
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19.6%MOSTLY/VERY
SATISFIED
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EUROPE18.5%
MOSTLY/VERY SATISFIED
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SATISFIED WITHUI SPEED
NAVIGATION
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DISSATISFIED WITHMETADATATAXONOMY
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PRIMARY GOAL FOR UTILISING SEARCH
TECHNOLOGY
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ACCELERATE RETRIEVAL OF KNOWN INFORMATION
SOURCES
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86.6%IMPERATIVE/SIGNIFICANT
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IMPROVE RE-USE OF CONTENT
(INFORMATION/ KNOWLEDGE)
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70.6%IMPERATIVE/SIGNIFICANT
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RAISE AWARENESS OF “WHAT WE KNOW”
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58.2%IMPERATIVE/SIGNIFICANT
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USER EXPERIENCE TESTS
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18.1%REGULARLY
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EUROPE14.5%
REGULARLY
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SEARCH SUPPORT?
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YES37.5%
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EUROPE + GLOBALYES
45.9%
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WHO OWNS SEARCH?
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57.6%IT
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43.2%IT (NOT CIO)
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NORTH AMERICA:78.8%
IT
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EUROPE:54.2%
IT
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NORTH AMERICA:51.5%
IT (NOT CIO)
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28.8%CORPORATE
COMMUNICATIONS
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EUROPE43.9%
CORPORATE COMMUNICATIONS
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17.6%KNOWLEDGE MANAGEMENT
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EUROPE10.5%
KNOWLEDGE MANAGEMENT
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FINAL DECISION REGARDING SEARCH
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70.9%IT
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NORTH AMERICA:87.9%
IT
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EUROPE:66%
IT
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SEARCH BUDGET
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NONE SAYS45.4%
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EUROPENONE SAYS
36.4%
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DON’T KNOW 15.1%
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EUROPEDON’T KNOW
21.8%
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FOR THOSE WITH A SEARCH BUDGET
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76.6%LESS THAN 100K €
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EUROPE≈50%
DON’T KNOW HOW MUCH
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BUDGET IN 3 YEARS
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15.1%SAYS SMALLER
BUDGET
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SAME OR MORESAYS THE REST
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NUMBER OF EMPLOYEES WORKING WITH SEARCH
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50.4%LESS THAN ONE
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EUROPESAME IN >10 000EMPLOYEE ORGS
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EUROPE >10 00042.3%
HAVE MORE >1
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EUROPE >10 00019.2%
3 - 5 PPL
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ROI OR TCO
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62.1%NO
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KPI
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58.6%NO
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EUROPE >10 00042.3%
NO
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WHAT KIND OF KPI:S?
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MONTHLY USAGE STATS
USER SATISFACTION
% TOP SEARCH TERMS MANAGED
CALL CENTER CALLS DEFLECTED
SEARCH REPHRASING
PRODUCTIVITY GAIN
SEARCH PERFORMANCE INDICATOR
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WEB SEARCH INFLUENCE
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YES59.5%
SIGNIFICANT/IMPERATIVE
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EUROPEYES
67.2%SIGNIFICANT/IMPERATIVE
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SAME TECH ON INTRANET AND INTERNET?
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YES30.4%
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EUROPEYES
42.6%
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SEARCH STRATEGY IN PLACE?
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YES14.2%
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EUROPEYES
6.0%
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YES + PLANNED44.4%
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EUROPEYES + PLANNED
46%
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USERS CAN PROVIDE FEEDBACK
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YES + PLANNED72.3%
![Page 108: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/108.jpg)
EUROPEYES + PLANNED
80%
![Page 109: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/109.jpg)
USERS INFLUENCE ON RELEVANCY
![Page 110: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/110.jpg)
YES11.4%
![Page 111: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/111.jpg)
EUROPEYES16%
![Page 112: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/112.jpg)
PLANNING20.0%
![Page 113: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/113.jpg)
IS THERE AN OWNER OF INFORMATION?
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YES29.5%
![Page 115: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/115.jpg)
CONTENT LIFECYCLE MANAGEMENT PROCESS IN
PLACE?
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NO52.9%
![Page 117: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/117.jpg)
STANDARD FOR WHAT METADATA (DESCRIBING
CONTENT/INFORMATION)
![Page 118: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/118.jpg)
YES + PLANNED48.4%
![Page 119: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/119.jpg)
HAS A TAXONOMY (IDENTIFYING, NAMING AND
CLASSIFYING CONTENT)
![Page 120: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/120.jpg)
YES32.4%
![Page 121: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/121.jpg)
WHO CAN TAG/CLASSIFY CONTENT WITH METADATA?
![Page 122: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/122.jpg)
All users
User that publish content
IT
Records managers
Authors
Subject matter experts
Automated (by software)
0 13 25 38 50
%
![Page 124: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/124.jpg)
SUMMARY(HYPOTHESIS)
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NO BUDGETNO RESOURCESNO STRATEGY
![Page 126: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/126.jpg)
NO TCONO ROINO KPI
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BUSINESS CASE?IT DECIDES
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BETTER METADATA MORE TAGGING
TAXONOMY
![Page 129: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/129.jpg)
SOMETHINGPOSITIVE
![Page 130: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/130.jpg)
INFORMATION = VALUE
![Page 131: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/131.jpg)
INFONOMICS:
THE PRACTICE OF INFORMATION ECONOMICS
@DOUG_LANEY - GARTNER
IN FORBES.COM 22TH MAY 2012
![Page 132: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/132.jpg)
ENHANCE VALUE OF EXISTING
INFORMATION
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WE CAN FIX THIS
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BETTER METADATA
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STRATEGYSTANDARDISED KPI
(SEARCH PERFOMANCE INDICATOR)
ROI
![Page 136: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/136.jpg)
WORK STARTS AFTER
IMPLEMENTATION
![Page 137: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/137.jpg)
LET US ALL HELP TO MAKE FINDABILITY
BETTER
![Page 138: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/138.jpg)
QUESTIONS?
![Page 139: Results from the Enterprise Search and Findability Survey 2012](https://reader033.vdocuments.net/reader033/viewer/2022042700/557909afd8b42a03578b485a/html5/thumbnails/139.jpg)
@kristiannorling
@findwise
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Kristian Norling