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Teresa Sharp 325 Manack Rd. Hampton, VA 23669 Mobile: 757-788-9900 Email: [email protected] Work Experience: Customer Sales & Service Rep., Applied Industrial Technologies 10/2006 – Present Research customer needs and provide product insight Emphasize service or product features and benefits, quote prices and prepare sales order reports or forms Provide customer service for status on orders, ensuring the delivery commitment to clients is met Handle cancellations or changes in sales order and communicate the changes with the sales team Complete the order process with vendors Participate in training sessions, meetings, skill building Cooperate with Account Managers and Sales Supervisor to determine essential strategic approaches for sales Create and deliver qualified chances to Accounts Managers where allowed Capture accurate information in Customer Relationship Management system Shipping, receiving and deliveries for customers Maintain inventory SAP program user Skills and Specifications Able to work in fast-paced, self-directed environment Exceptional verbal and written communication skills Proficient level computer skills including MS Word, Excel and Outlook Excellent telephone sales personality skills Highly energetic and self-starter Able to the activities with shifting priorities Honest, assertive and systematic Assistant Office Manager, General Technologies, Inc. 9/1984 – 10/2006 Research customer needs and provide product insight Recruit new accounts and provide outside sales assistance Provide quality customer service Answer multi-line phones, screen calls, respond to questions, take messages and refer callers to appropriate personnel Quote customers Complete the order process with vendors Oversee shipping, receiving and deliveries for all customers Purchase and Maintain inventory Utilize Quick Books Security Clearance: Transportation Worker Identification Credential card Department of Defense RAPIDGate pass

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Teresa Sharp

325 Manack Rd.

Hampton, VA 23669

Mobile: 757-788-9900

Email: [email protected]

Work Experience:

Customer Sales & Service Rep., Applied Industrial Technologies 10/2006 – Present

Research customer needs and provide product insight Emphasize service or product features and benefits , quote prices and prepare sales order reports or forms Provide customer service for status on orders, ensuring the delivery commitment to clients is met Handle cancellations or changes in sales order and communicate the changes with the sales team Complete the order process with vendors Participate in training sessions, meetings, skill building Cooperate with Account Managers and Sales Supervisor to determine essential strategic approaches for sales Create and deliver qualified chances to Accounts Managers where allowed Capture accurate information in Customer Relationship Management system Shipping, receiving and deliveries for customers Maintain inventory SAP program user

Skills and Specifications

Able to work in fast-paced, self-directed environment Exceptional verbal and written communication skills Proficient level computer skills including MS Word, Excel and Outlook Excellent telephone sales personality skills Highly energetic and self-starter Able to the activities with shifting priorities Honest, assertive and systematic

Assistant Office Manager, General Technologies, Inc. 9/1984 – 10/2006

Research customer needs and provide product insight Recruit new accounts and provide outside sales assistance Provide quality customer service Answer multi-line phones, screen calls, respond to questions, take messages and refer callers to appropriate personnel Quote customers Complete the order process with vendors Oversee shipping, receiving and deliveries for all customers Purchase and Maintain inventory Utilize Quick Books

Security Clearance: Transportation Worker Identification Credential card Department of Defense RAPIDGate pass

mailto:[email protected]