A competent professional with over 13 years of experience in International, Domestic Ticketing & Immigration, Relationship

Management and Team management. Presently working with BCD Travels MSC as Sr Travel Advisor,

Operations responsible for Deloitte Corporate travel, International Ticketing, Immigrations & Visa for All countries, Hotel booking, Cab Services.

An enterprising leader with excellent communication, negotiation & interpersonal skills.

Providing customer service with regard to queries on the usage of CRS, which includes creating bookings, constructing fares & assisting in the issuance of tickets

SYNOPSIS

Contact Details:

Permanent:#44, Marappa Block,J C Nagar,Bangalore - 560006

Mobile:+91-9845569552

Email: javeedali_1001@yahoo.co.in

Qualifications:Bachelor of Commerce

Date of Birth10 thJanuary, 1977

Languages knownEnglish, Hindi and Kannada

Shaik Javeed Ali

Immigration Handling queries from Immigration, Vertical Heads, Technical Managers

and Coordinators. Handling both international and domestic reservation and ticketing. Ensuring that the right type of visa is applied at the lowest possible

time, understanding immigration law and norms, processes and systems and guiding the team members in implementing the policies and systems.

Providing solutions to the team members with respect to the type of visa, eligibility, job title and proactive measures to avoid consulate queries.

Evaluating and monitoring processes to ensure legal compliance. (Immigration Law Do's & Don’ts and Consulate Procedures).

Assisting employees in applying Residence Permits.

Relationship Management Acting as an interface between various clients and candidates for all

kinds of IT oriented requirements for all levels. Working closely with the Stamping Team, liaising with all country

Consulates and responding to Consulate Queries.

Team Management Addressing issues & problems of employees, if any; instituting systems

of rewards & incentives to encourage employees. Imparting training to Team Members and the Location Coordinators in

processes related to Work Permit and Visa Stamping. Build and foster healthy group dynamics.

PHOTO

AREA OF EXPERTISE

Strong ticketing background Team management skills and ability to ‘lead by example’ Excellent verbal and written communication skills Results driven, displays accountability and ownership Self-motivated and ability to motivate others within the team Proactive and ability to work under own initiative without direction Passionate and high on energy levels Strong analytical and logical reasoning abilities, and ability to anticipate, analyze and resolve issues Good business acumen Flair for customer service Ability to handle multiple, concurrent assignments. Excellent in time-management and follow up skills

BCD Travel MSCOct 2013 to 10 Jul 2015Designation – Sr. Travel ConsultantCorporate –Deloitte USI /EMEA

Responsibilities

Handling end-to-end transactions for all chief executives of Deloitte India Assist in the development and implementation of the Company’s strategic and operational plans

within the branch Coordinate with client touch points on an as-and-when-needed basis Delivery & management of all customers and operations metrics Ensuring continuous improvement in Service Delivery Adherence to SLAs along with data integrity and reporting Identify cultural/geographical difference of customers within the process and educate team members

on providing corresponding customer service Maximizing direct customer satisfaction Proactively identify possible threats to process and take suitable action

Mercury Travels Limited(Feb 2010 – July 2013) Designation - Assistant Manager, Operations - Corporate Travels.Corporate –Carlzeiss/Super value/Artha Properties/AO Smith .

Responsibilities

Assist in the development and implementation of the Company’s strategic and operational plans within the branch.

Manage the Sales & the Reservations

Contact Details:

Permanent:#44, Marappa Block,J C Nagar,Bangalore - 560006

Mobile:+91-9845569552

Email: javeedali_1001@yahoo.co.in

Qualifications:Bachelor of Commerce

Date of Birth10 thJanuary, 1977

Languages knownEnglish, Hindi and Kannada

COMPETENCIES

WORK EXPERIENCE

Deal with customer enquiries and aim to meet their expectations Manage customer complaints Develop the corporate travel by proactively building new client accounts Negotiate with airlines, hotels and other suppliers for betterrates and better products/service Monitor the quality of customer service by conducting on-going checks Arranging Visas for corporates. Processed H1B/ L1B/B1/J1 Visas; involved in processing Blanket L1

Visas for distinctive Job Titles Specialized in processing work permit for US Countries viz UK, Germany, Japan,China. Responsible for setting up new work permit process for all countries Pivotal in filing online work permit/Business for USA Support the GM in the development of effective Marketing actions Responsible for processing all travel request forms and following up of payments on weekly basis

Gulf Experience (Jan 2004 to Feb 2010)United National Air Craft Service Co (UNASCO) Jeddah International Airport, Saudi ArabiaDesignation: Check in SupervisorUNASCO is one of leading Ground Handling Agency in Jeddah Airport for, Air India, Gulf Air, Emirates Airlines, Qatar Airways, Turkish Air Egypt Air, Middleast Airlines, and Biman Bangladesh Airline Etc.

Responsibilities

Responsible for all airport operations, including facility/property maintenance, contract, lease and budget administration and customer relations.

Ensuring the safety compliance of the airport and tenants. Enforcing County ordinances and FDOT/FAA regulatory requirements.

PL World ways Travels Ltd(Apr1999 to Dec 2003)Designation: Senior Reservation Executive (Schneider Electric Implant)

Responsibilities

Handling documentation and Visa Processing / Complex Itineraries for different geographies of the world.

Involved in negotiation of special fares with all the airlines. Organizing Group travel arrangements for our corporate accounts Maintain a productive relationship with Corporate Handling Amadeus System to Create the PNR

AcademicsCourse : B.ComUniversity : Bangalore University, BangaloreCollege : St.Joseph College of Commerce

Additional QualificationCOURSE INSTITUTE YEAR

Air Ticketing Armen Institute 1996-1997 Information & System Mgmt. Aptech Computers 1996-1997 Computer Reservation System Galileo India Pvt Ltd 1999 Computer Reservation System Amadeus India Pvt Ltd 2002 Correspondence MBA Xaviers Institute of Business 2013 - 2015

(Business administration + Management studiesTravel & tourism management)

Fathers Name : Shaik Ali Date of Birth : 10/01/1977 Marital Status : Married Passport No : G2025761 Date of Issue : 09/03/2007 Place of Issue : Bangalore Date of Expiry : 08/03/2017

EDUCATION

PERSONAL DETAILS