Brett L. Somers167 College St. Unit 6 Sudbury, ON P3C 4T9 (705) 698-0087

somersbrett@gmail.com

Objective __________________________________________________________________________To secure a position of employment within an organization that lends itself towards personal growth and challenge, while offering the potential of upward mobility.

Profile ______________________________________________________________________________Motivated, personable business professional who thrives within a broad spectrum of business related disciplines. Diplomatic and tactful with professionals and non-professionals at all levels. Possess over 25 years experience in dealing with the general public and delivering an exceptional level of customer service. Accustomed to handling sensitive, confidential records and situations. Demonstrated history of producing accurate, timely and effective results, meeting stringent industry and agency guidelines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Distinguished communicator.

Skills Summary ___________________________________________________________________ Project Management Contract Negotiation Marketing & Sales Inventory Control Verbal

Communication Written

Correspondence

Customer Service

Hiring & Training

Scheduling Conflict

Resolution Bondable

Accounting/Bookkeeping

Report Preparation Front-Office

Operations Professional

Presentations Computer Savvy

Professional Experience __________________________________________________________COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare accurate and detailed reports for internal consumption and analysis aiding in judicious and efficient decision making trees

Author professional correspondence to customers and vendors. Design and deliver operational procedures and house policies ensuring desired

functionality within the workplace in accordance with associative governing bodies. Conduct group sessions and chair training meetings relating to workplace safety,

industry compliance, customer satisfaction, et al. Communicate business goals and concepts to clientele and employees to facilitate

understanding. Proficient with Microsoft Word, Excel, PowerPoint, Outlook, etc.CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-line operations and provide impeccable customer service:Increased clientele based on 20 plus years of industry association.

Develop and implement strategic marketing plan for business:

Design, coordinate and implement sizeable array of menu arrangements.Orchestrate and oversee numerous functions of scale both internally and

externally.Create special promotions, write/design print and outdoor advertising, and

coordinate all media buying. Proven track record of effecting positive, tangible change within the workplace

Increased client retention.Reduced employee dissatisfaction and turnover.Improved inspection performance and industry compliance.

DETAIL MASTERY & ORGANIZATION Manage all aspects of day-to-day operations as on site location manager.

Procure product and control inventory / costing.Staffing, compensation negotiation, training, discipline, scheduling.

Brett L. SomersFinances: accounts payable/receivable, invoicing, contract negotiation,

budgeting.Supervision of a staff of up to 50 and chair of functions up to 2000.Compliant with all occupational health and safety standards and AGCO

regulations.Employment History ______________________________________________________________

KELSEY’S RESTAURANT – Sudbury, ON;Assistant General Manager, 2012 – Present

BUZZY BROWN’S BRASSERIE. – Sudbury, ON; Restaurant Manager, 2007 to 2012

CARDINAL HOTEL. – Sudbury, ON;Food & Beverage Manager, 2003 – 2007

TAILGATE CHARLIE’S ALL-STAR CAFÉ. – Sudbury, ONOperations Manager, 1997 - 2001

Education __________________________________________________________________________LAURENTIAN UNIVERSITY – Sudbury, ONHonours Bachelor of Commerce; Finance 2001 - 2005

LO-ELLEN PARK SECONDARY SCHOOL – Sudbury, ONOSSD / OAC 1993

Certifications _______________________________________________________________________

Ontario Coalition of Safer Bars

Ontario Smart Serve Certificate

St. John’s Ambulance Standard First Aid / CPR

WHMIS

REFERENCES AVAILABLE UPON REQUEST