Kathryn R KingCustomer Service

PERSONAL SUMMARY

A motivated and compassionate individual who loves nothing more than helping customers resolve their problems. Kathryn will take the initiative

go above and beyond, and be personable towards her customers. Right now I am looking for a suitable position with a company that not only believes in giving people the freedom to do a great job, but will also support them in achieving future ambitions

WORK EXPERIENCE

Springs Window Fashions- WilliamsportCUSTOMER SERVICE December 2013 – PresentResponsible for ensuring that Customer enquiries are resolved at first point of contact unless specialist knowledge or further investigation is required. Doing this by using judgment and making decisions within procedure. Duties:

Responding promptly to customer enquiries via telephone or email, in a professional manner

Dealing efficiently with questions and queries from customers Promoting the company’s products and services to customers Processing orders, quotes and other requests

Holiday Hair – WilliamsportHAIR STYLIST February 2010-2014With over 4 years haircutting, hairdressing, coloring and styling. Duties:

Greet clients as they arrive and took preliminary information Communicate effectively with customers to understand their

needs and handle their concerns Following customer’s instructions

Lowe’s Home Improvement – Montoursville

Customer Service Associate February 2009 – March 2010While in a Retail setting handled customer’s inquiries, complaints, billing and payment questions.

AREAS OF EXPERTISE

Customer Satisfaction

Call Handling

Managing Customer Data

Customer Service

Listening to Customers

Telephone Etiquette

Email Handling

Resolving Problems

Microsoft Office

55 Words per Minute

POS System Training

PERSONAL SKILLS

Good Problem Solver

Attention to Detail

Team Player

Excellent Communicator

PERSONAL DETAILS

Kathryn King

South Williamsport PA 17702

C: 570.666.7836E: Katiek9450@gmail.com

South Williamsport High School Diploma

Driver’s License: Yes

Customer References:

“…I had the absolute fortune of calling and getting Kathryn King. In 2 minutes, Kathryn not only saved my sale, she also saved my companies reputation. I cannot tell you what a blessing she has been to me and my company. She is invaluable to Graber and especially to me. I have been doing this for nearly 14 years and I have had my share of bad employees, but I can tell you this, if I ever got lucky enough to employ someone like Katie, I would never, ever let her go. I certainly hope Graber realizes what a huge asset she is. She has made a huge difference in how I look at dealing with Graber now...”

Jackie Martinez, San Antonio Tx

“We did get out issues figured out with Kathryn (Katie) King, one of the Customer Service Reps. She was extremely helpful in finding a solution for this customer. We can’t say enough good things about her…”

Tara and David Anderson, Delta BC Canada

“Today, I had a very good experience with Kathryn King. She went out of her way to find me the answers. She took the initiative to go above and beyond, and seemed happy to do so. I don’t usually write these letters but will gladly, when someone like Kathryn stands out..”

Cindy Cantwell, Dewey AZ

“..Each time that she has taken my call, I feel fortunate to receive her assistance. She is extremely well educated with the product and price guide. Katie has always resolved my issue with ease and goes that “extra mile”. I have taken note of Katie’s personality and just how personable and friendly she is…she is an irreplaceable member of your Customer Service team!”

Terri Morris, West Linn OR

“..She is amazing, always helpful, stays past her shift to help me with difficult orders. She makes placing my orders very smooth. I am a very satisfied customer when dealing with Katie!”

Matt Smith, Pittsburgh PA

“..She is the best CSR I have ever worked with! She is always thorough, excellent and always pleasant and helpful!” Bea Adelphia Sales Rep, Chicago IL

“..I just wanted to take a moment to tell you that this CSR Katie was really great. Super friendly, helpful and prompt … She really impressed me.”

Andrew Lane, Denver CO

“…Though great service is routine there at Springs, Katie helped try to solve a mystery with extreme patience, diligence and a great attitude..”

DeeDee Siefken, Blairsville, GA