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KRISTIN L. MILLER8544 Babe DriveTerrell, NC [email protected] 214-586-3882
EDUCATION
UNIVERSITY OF PHOENIXEnglish Literature Major Bachelor’s Degree in English will be completed by October 2017 Associate’s Degree in English acquired December 2015
WORK EXPERIENCE
11/2016-CurrentSharpened Pencil Editing
Terrell, North Carolina
Founder/CEO
I started this company in 2016 because I had run out of interesting things to read. It was why I went back to school in the first place—to be an editor—but I couldn’t wait to get started.
I work with writers in all stages of their careers. My goal is to act in any capacity they require, such as writing coach, express evaluation (editing), substantive editing, proofreading, and more.
10/2015-11/2016Molly Maid
Huntersville, North Carolina
House Cleaner Making beds Tidying rooms Dusting Mopping Vacuuming Wipe down countertops and cabinets (start at immediate right of the stove) Clean face of appliances (refrigerator, microwave, dishwasher) Wipe down stove top Clean inside of microwave
04/2015-09/2015Molly Maid
Dallas, Texas
House Cleaner Making beds Tidying rooms Dusting Mopping Vacuuming Wipe down countertops and cabinets (start at immediate right of the stove) Clean face of appliances (refrigerator, microwave, dishwasher) Wipe down stove top Clean inside of microwave
03/2005-04/2015
SCRAP HAPPY TEXAS
Dallas, Texas
Store Manager/Online Coordinator Managing and motivating a team to increase sales and ensure efficiency Dealing with staffing issues such as interviewing potential staff, conducting
appraisals and performance reviews, as well as providing or organizing training and development
Ensuring standards for quality, customer service and health and safety are met Responding to customer concerns and comments Organizing special promotions, displays and events Touring the sales floor regularly, talking to colleagues and customers, and
identifying or resolving urgent issues Maintaining awareness of market trends in the retail industry, understanding
forthcoming customer initiatives and monitoring what local competitors are doing Initiating changes to improve the business Promoting the organization locally by liaising with community Overseeing four online stores simultaneously, tracking sales, and promoting new
products
08/2013-10/2014 COLLIN COUNTY HUMANE SOCIETY AT ROCKWALL
Rockwall, TX
Animal Technician
Feed, walk, exercise, and bathe animals as needed in our care. Administer medications as indicated by veterinarian. Bring animals to and from the kennel during check-in and check-out times. Clean up after animals both inside the facility and outside, and clean animal
runs and cages as needed. Maintain the clinic as a whole by performing tasks including, but not limited
to sweeping/mopping floors, wiping counters, taking out trash, cleaning bathrooms, and checking equipment and supplies.
Assist other staff members with such tasks as helping to restrain an animal, helping clients with their pets, etc.
10/2003-02/2004 SANTIANA USA PUBLISHING: Mansfield, TX
Administrative Assistant
Answering phones/delegating messages Filing Scheduling and Coordinating Meetings Creating Spreadsheets to Maintain Accurate Inventory Count
SUMMARY OF QUALIFICATIONS
Fluent in English (Verbal and Written) Twelve years of Sales and Customer Service Experience Remarkable communication skills Working individually or as part of a team
Strong leadership Appreciation of people and their differences, including strengths, weaknesses,
and a talent for recognizing potential Shaping, cultivation, and encouragement of new ideas Breaking large goals into smaller, achievable tasks Delegation of tasks
Time management and organization Adapting plans to changing circumstances Allocating time for specific tasks (including small breaks to restore energy on
large projects); no procrastination Schedule planning Asking for help when needed
Customer Service Management Infinite patience and a calm demeanor Respectability and tact Assessment and observation
Client Relations Develop understanding and trust with every client
Take the time to address any concerns or answer any questions Training New Employees
Reviewing performance and eliminating deviations or distractions Sales and Marketing
Realistic goal setting Innovative new ideas An understanding of people
Critical reasoning, problem solving, and analysis Judgment and decision-making skills Articulating knowledge and understanding of texts, concepts, and theories Ability to diffuse difficult situations and restore order Active listener and problem-solver
Administrative Proficient in POS systems, Microsoft Word, Microsoft Excel, and PowerPoint Answer phones and handle any problem that may arise; multitasking smoothly
and effectively Data Entry WPM 70
Research Limitless opportunity for creative practices; intellectual curiosity
REFERENCES
Kathryn HendersonOwner of Scrap Happy [email protected]
Thy ThieleUniversity of Phoenix [email protected]