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Kyle Stapp1304 McDaniel Ln SE Apt: 102
Lacey, Washington 98503Cell: (360) 704-8053
OBJECTIVE
Seeking a position as a IT Support Technician.
SUMMARY
Served as a senior nodal networking systems operator/maintainer. Supervises the installation and operation of IP based high speed nodal systems, integrated network control centers, associated multiplexing, and transit case subscriber interface equipment.
KEY QUALIFICATIONS
Implement security in network environments. Customer Service. Install, configure and maintain client/server networks. Effectively troubleshoot hardware and software in network environments. Understand ethical responsibilities and consequences. Think logically and critically. Communicate effectively. Computer and Network Management.
EXPERIENCE
Administration and Management
Cross trained five employees on Cisco Call Manager, troubleshooting and network monitoring procedures; enhanced redundancy within the team while at a National Training Center.
Mentored one employee to win Employee of the Quarter and Employee of the Year.
Trained numerous employees on operations of Cisco switches and routers over an 8 year period.
Led eight employees in the setup of a new Tactical Operations Center; responsible for the imaging and emplacement of more than 450 computers and VoIP telephones.
Knowledge
Troubleshot Ku/Ka Satellite links and Tunnel Interfaces on numerous field exercises and deployments with Regional Hub Nodes.
Oversaw the successful implementation of critical updates on both company Joint Network Nodes (JNN), ten User Access Cases, and three Satellite Transportable Terminals (STT) valued in excess of $3,000,000.
Demonstrated tactical and technical knowledge resulted in Employee of the Quarter and then Employee of the Year.
Selected for a critical task of cabling seven buildings; installed, terminated, and tested more than 15,000 feet of CAT-5E cable with no errors.
Technology
Demonstrated great knowledge of Cisco and Juniper routers by configuring Serial Port Interfaces for successful Frequency Division Multiple Access (FDMA) links, and Secured Internet Protocol Routing (SIPR), Non-Secured Internet Protocol Routing (NIPR), tunnels.
Technical expertise was imperative to troubleshooting and maintaining continuous communications throughout organized training events.
Trained and advised the shift leader in all technical matters from setup to tearing down the network for maintenance.
Configured trunk ports on 20 switches which resided off of two different enclaves resulting in Local Area Network efficiency during deployment.
Meticulous attention to detail when configuring Cisco routers and switches afforded quick access to the tactical network.
EDUCATION
U.S Army Specialized Training: Network and Computer Systems Administrator
Basic and Advanced Leadership Management
General Education Development: Del Mar College, Corpus Christi, TX
EMPLOYMENT HISTORY
Dept. of the Army
Lead Technician Tacoma, WA 11/11-06/15
Technician Hinesville, GA 10/08-10/11
PSC
Hydro blasting technician Corpus Christi, TX 05/05-03/06