Bryan T. Ryan256 Jumping Springs PlHenderson, NV 89012

Mobile phone: 801-361-1363Email: bt_ryan@hotmail.com

SUMMARY

I am an experienced professional with several years working in Information Technology for both large and small companies. Working in areas ranging from helpdesk to network engineer I have business travel experience in fifteen different countries on four continents and extensive domestic travel. Management and leadership skills have been necessary in certain capacities for both inside the work force and outside while working in non-profit organizations as a leader or manager. I also have experience creating and working within budgets when large dollar amount purchases were necessary.

PROFESSIONAL EXPERIENCE

Edgewater TechnologyIT Branch Manager • 2015-present Wakefield, MA

Manage a virtual team of 15 employees spread across the US. Responsibilities include maintain budget for the team, keep track of all projects and travel for each employee, report to upper management monthly activities, present and represent employees in meetings and rate/evaluate each employee.

Edgewater TechnologySenior Technical Consultant • 2010-2015 Wakefield, MA

Provide Managed Service customers with design, implementation, and support of multi-site network infrastructure including firewall, switches, routers and related technologies. Review and troubleshoot installation of hardware and implementation of layered software solutions and products to ensure that they meet the company or customer/client requirements. Assess bandwidth requirements to ensure network capacity and processing speed. Installation and configuration knowledge of hardware resources such as how much space is necessary for equipment and what power or cabling is needed to function properly in the environment it will be placed.

RVJ Technical ServicesProject Manager • 2009-2010 Charlotte, NC

Planned and managed technical projects for a startup green technology research company. Maintain network and technology equipment within the company. Oversee personnel and projects as Lead Project Manager.

Key Projects & Accomplishments Promoted to Lead Project Manager after 6 months

Nu Skin Enterprises Provo, UtahNetwork Engineer • 2000-2009

Provide 99.5% uptime for a global network which extends into 40 different countries outside of the US. Maintain existing network infrastructure by updating old outdated hardware, updating software versions,

troubleshooting problems that arise, and being on call 24/7. Plan, design and implement new networking infrastructures for new office openings or new buildings near corporate campus. Provide support for corporate convention that takes place every 18 months.

Key Projects & Accomplishments Assisted a team of engineers in putting together a new corporate data center with redundant

networking equipment to improve and maintain a 99.5% uptime of network connectivity to end users.

Travel to European offices to change leased line circuits over to frame relay which lowered the costs of providing data connectivity back to the main office.

Saved the company thousands of dollars by remotely changing 8 offices in Asia and the South Pacific over to frame relay circuits. Received the highest award the company offers to employees for making a difference or impact to better the company.

Updated Provo campus access network from hubs to switches and created a connectivity standard for the access layer switches. Installed approximately 70 Cisco switches.

Traveled to 5 different countries in 2 weeks to change IP addresses in foreign offices from costly registered public IP addresses to a local IP address range.

Moved network infrastructure in Copenhagen, Denmark to a new office location and brought the office up on a cheaper DSL VPN connection back to the main corporate office in the Provo.

Planned, designed and implemented a temporary network solution for a small corporate convention to promote a new product being made available to distributors of the company. (held at an offsite convention center that was connected via a VPN solution back to the corporate office)

Planned, designed and implemented a network solution for a new building near the Provo corporate office which included working out a way to provide a fiber-optic cabling solution to connect to the corporate network. (worked with a cabling team to get fiber-optic cable laid across center street in downtown Provo, Utah)

Nu Skin Enterprises Provo, UtahComputer Hardware and Telecommunication Technician • 1998-2000

Provide computer hardware support and telecommunications support for end users. Troubleshoot issues, order parts and repair computers. Connect computers to data connections. Move computers to new locations when users move to new areas within the company. Setup phone extensions, voicemail and provide new users with a phone on their desk. Troubleshoot and resolve phone issues.

Key Projects & Accomplishments Certified as a Dell hardware technician to be able to troubleshoot problems, order parts and repair

end user computers locally rather than having to send them to Dell to be repaired saving company time and money.

Received a “peak” award from the company for working hard and going above and beyond

Nu Skin EnterprisesHelpdesk • 1997-1998 Provo, Utah

Provide frontline support for end users in using networked computers and working with various software applications. Receive incoming calls from users. Troubleshoot issues over the phone when possible and log them into a tracking program (Remedy) if the issue was not resolved immediately. Follow up with tickets logged into Remedy and make sure issues were resolved, ticket notes updated and the ticket then closed.

Key Projects & Accomplishments Promoted to Hardware/Telecommunications technician within 8 months.

Utah Valley UniversityComputer Science Lab • 1995-1997 Orem, Utah

Help students working on computer science class assignments and programming projects. Assist professors in teaching entry-level computer science courses. Supervise 5 other lab workers and make certain all equipment was up and running and ready for use.

Key Projects & Accomplishments Promoted to shift supervisor within 4 months.

TECHNICAL EXPERTISE

Operating SystemsWindows • Red Hat Linux • Mac OS X • Cisco IOS and Cat OS • Aruba Wireless OS

Software ApplicationsMicrosoft Office • Microsoft Visio • Secure CRT • Cisco Works • Remedy

Hardware Cisco Network Hardware (routers, switches, firewalls, content switches, wireless access points, access

servers) • Aruba Wireless Network hardware • Certified Dell Hardware Tech (laptops, desktops, servers)

Programming LanguagesC, C++, Assembly, Visual Basic, HTML

EDUCATION & TRAININGUtah Valley University • Orem, UT • Bachelors of Science • Computer Science and Information

SystemsCisco courses

Interconnecting Cisco Network Devices • Building Cisco Multilayer Switched Networks • Cisco Secure PIX Firewall Advanced, Building Scalable Cisco Internetworks

PMPPMP training (PMBOK)