Joshua Lee

joshuasamlee@gmail.com • 817-919-4939 • 328 Moss Hill Dr., Arlington, TX 76018

A highly motivated, computer literate, Customer Service, Technical Support, Parts Counterman , Warehouse and Inventory expert with experience, business operations, and training experience.

Knowledge & Experience

Acura, Honda, & Volkswagen Parts

General and Automotive Software

Wholesale Businesses, Auto Shops and Dealers in Relation to Part Sales

Managing Online Parts Sales

Managing Online Parts Help Chat

Warehouse Management Skills

Relevant Experience

Vandergriff Acura, Arlington, TX; January 2014 - PresentEstore Manager – Warehouse Manager - Wholesale Parts Sales - Back Counter Parts - Used Car Parts

Increased customer satisfaction by exceeding typical customer service standards Implemented more efficient strategies for delivering parts and accessories to new and used car departments Developed training which increased productivity of new employees in parts warehouse Manages E-store online parts orders and Parts Web Chat Increased sales by not allowing wasteful or unwarranted coupons and discounts Raised teamwork efficiency by introducing new software and training the department in them.

Core Competencies

General AdministrationCustomer ServicePublic SpeakingTraining & Mentoring

Creation of Training MaterialDecision MakingProblem SolvingMulti-tasking

Organized and EfficientCash HandlingTechnical SupportTime Management

Additional Competencies

Highly capable PC operator in a MS Office and Windows environmentTyping: 62 Words per MinuteHighly capable and innovative thinkerAbility to research a variety of topicsFast Learner – Ability to learn new software quicklyTelecommunications – Experience with Blackberry, Palm and other cell phonesProfessional Phone Etiquette

Previous Work History

Kelly Volkswagen July 2013 – January 2014Parts Warehouse – Wholesale Parts Sales - Back Counter Parts - Used Car Parts

Developed organizational plans which increased productivity of parts warehouse inventory Increased sales by not allowing wasteful or unwarranted coupons and discounts Implemented more efficient strategies for delivering parts and accessories to new and used car departments Gain knowledge of new products quickly to provide optimal customer service

Vandergriff Acura, Arlington, TX; August 2011 – June 2013Estore Manager – Warehouse Manager - Wholesale Parts Sales - Back Counter Parts - Used Car Parts

Increased customer satisfaction by exceeding typical customer service standards Implemented more efficient strategies for delivering parts and accessories to new and used car departments Developed training which increased productivity of new employees in parts warehouse Manages E-store online parts orders and Parts Web Chat Increased sales by not allowing wasteful or unwarranted coupons and discounts Raised teamwork efficiency by introducing new software and training the department in them.

Sprint, Fort Worth, TX June 2009 – February 2010Advanced Technical Support Level II

Technical support for mobile, modems, computers and a variety of other electronics Explained technical terminology to non-technical customers Defused hostile customers by expressing multiple resolutions and remaining calm First line of retention for employees