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Kathryn Foster 1425 E. Hacienda Ave #202 Las Vegas NV 89119 702-528-7482 [email protected] Education University of Nevada Las Vegas Graduated: December 2015 Bachelors of Arts in Political Science and Anthropology -Focus political relations in relation to cultural development • GPA: 3.0 Silverado High School, Henderson NV June 2009 Advanced placement classes with emphasis on college preparedness •GPA: 4.36 •Honors Graduate •Advanced Diploma Employment History Massage Heights, Henderson NV -Starbucks Manager September 2013- Present • Check in guest and book appointments for multiple therapist • Cash handling and money drops • Membership based sales and upsales on product and goods • Cleaning duties including restocking Vons, Henderson NV -Starbucks Manager May 2013- October 2013 • Train new employees on customer service expectations and drink making procedure to Starbucks standards • Oversee current employees on maintaining Starbucks standards • Write and oversee scheduling • Order supplies from distributer • Relay information to employees about changes and expectation in all programs for both Vons and Starbucks

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Kathryn Foster1425 E. Hacienda Ave #202

Las Vegas NV 89119702-528-7482

[email protected]

EducationUniversity of Nevada Las Vegas Graduated: December 2015

Bachelors of Arts in Political Science and Anthropology-Focus political relations in relation to cultural development

• GPA: 3.0 Silverado High School, Henderson NV June 2009

Advanced placement classes with emphasis on college preparedness•GPA: 4.36•Honors Graduate•Advanced Diploma

Employment HistoryMassage Heights, Henderson NV

-Starbucks Manager September 2013- Present

• Check in guest and book appointments for multiple therapist • Cash handling and money drops• Membership based sales and upsales on product and goods• Cleaning duties including restocking

Vons, Henderson NV

-Starbucks Manager May 2013- October 2013

• Train new employees on customer service expectations and drink making procedure to Starbucks standards • Oversee current employees on maintaining Starbucks standards• Write and oversee scheduling• Order supplies from distributer• Relay information to employees about changes and expectation in all programs for both Vons and Starbucks

-Assistant Starbucks Manager March 2010-May 2013

• Train new employees on customer service expectations and drink making procedure to Starbucks standards • Oversee current employees on maintaining Starbucks standards

-Barista August 2007-March 2010

• Greet customers upon arrival, handle special requests, complaints and service needs to ensure customer satisfaction.• Up-sell new drinks and promote promotional product • Maintain friendly service to ensure and friendly and speedy transaction•Money handling skills including, ringing up items and purchases, processing debit/credit cards, and making change

Lied Library, Las Vegas, NV January 2010- October 2010

-Computer Help Desk Representative•Customer Service tasks including explain to patrons what services are available for use in the library such as copying and research help•Help with computer questions including how programs such as Microsoft office work and can be used.

Computer Skills•Advanced knowledge of Microsoft office programs including Work, Excel, PowerPoint, and Publisher•Types 80 words per minute

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