CHRISTOPHER MOSSObjective: To become a Systems Engineer in a company which allows for opportunity

to apply and expand on current knowledge and have the opportunity to advance my career.

Strengths and Highlights

Cisco Switches, Routers, and Firewalls

Telephony – 8x8 hosted, CME/CUE, CUCM/Unity/Presence/Contact Center

Windows Server 2008 and 2012 VMware – ESXi 4.1 - 5.5 Citrix deployment and maintenance

RAID 5, 0+1; Backup & Disaster Recovery

Documentation and Organizational Self-Motivated, Team-Oriented,

Dedicated Ability to Learn and Execute Quickly Excellent Communication Skills Thirst for knowledge and growth

Education:

Cisco Certified Network Professional – Route and Switch ( CCNP ) October 16th, 2015

CCENT and CCNA certificates October 3rd, 2014

Currently pursuing Cisco Voice/Video Certifications. ITT Technical Institute – High Point, NC

Graduate: March, 2011Associate’s Degree in Computer Network Systems

Computer / Networking Skills:

Exceptional desire to learn new technologies and remediate issues by researching and seeking out solutions

Maintains network performance by performing network monitoring and analysis (wired and wireless), then performs tuning and tweaking as needed.

Secure networks by developing network access, monitoring, control, and evaluation Troubleshooting network issues on switches, routers, firewalls, access points, and

wireless LAN controllers. Install, configure, and maintain various Windows OS’s including Windows (XP, 7, 8,

8.1, 10), SBS Servers, Server 2008 R2, and Server 2012 R2 Install, configure, and maintain software applications including network monitoring

and anti-virus Exceptional understanding of OSI model, WAN / LAN protocols, and industry

standards Install, configure, maintain, and troubleshoot various hardware including desktop

and laptop computers, Cisco routers, servers, switches, and ASAs, and Meraki Firewalls and switches.

Exceptional experience using Active Directory, IIS, Exchange, DNS, and DHCP server roles

Exceptional experience in configuring, implementing, and maintaining a LAN environment.

Possess a strong understanding for scheduling backups, routine maintenance, and disaster recovery planning

Hands on Experience: Utilizing self-built ESXi server (Dell PowerEdge 2900iii), GNS3, and virtual

equipment; consistently does lab based work to further my knowledge and understanding of technologies - new, old, and emerging.

Utilizing ESXi VMware virtualization technology: Deployed Database Servers and Five

Citrix Presentation Servers with different applications per server and special user access for servers/applications.

Migrated Server 2003/2008 to Server 2012 and used VM Converter to virtualize.

Went through all clients that use ESXi and made sure that each VM was set to start with the host.

Utilizing Cisco Routers, Switches, and (Cisco, Meraki, SonicWALL) firewalls: Configured routing networks Configured various protocols on

routers (RIPng, OSPF, EIGRP, BGP) Configured VLANs and VTP on

switches. Configured Client and Site-to-Site

VPNs Configured Clientless SSL ASA

connections

Configured IP address and bandwidth parameters on demarc interfaces

Configured ACLs for internal, external and VPN traffic.

Maintain Cisco Voice infrastructure. CUCM, Unity, CCX, Presence,

CME/CUE

Work Experience Computer Service Partners, Inc. March

2014 - Present Lead Network Engineer September

2015- PresentTroubleshoot escalated networking related tickets, typically Cisco equipmentTroubleshoot Cisco voice issues; set up telephony services for end users.Oversee monitoring of networking equipment for 60+ clientsAlso maintained the same responsibilities as below

Client Engineer March 2014 – September 2015

Answer phone calls to immediately address client issues, typically on a Windows based OS.

Update documentation when necessary.Assist project team as needed with workstation, server, and networking

equipment deployment.Onsite at law firm for two days a week to address any IT issues that may

arise. Basic Controls, Inc. 3/2010 – 2/2014

Consulted with owner concerning IT purchases for best scalability, longevity and ROI.

Centralized digital filing database for easier access and sharing of information for multiple users.

Maintained computer systems, backups, and networking/VPN for all employees.

Built control panels for air circulation, water pumps, and other various industrial needs.

Olive Garden Italian Restaurant 10/2008 – 2/2010 Certified Trainer, Server, Bartender, To Go Specialist, and Expediter

Mechanical Systems and Services – Helper 5/2006 – 10/2008 Installed duct work in commercial buildings. Fabricated transition pieces for duct system in warehouse.

Applebee’s Bar and Grill – Greensboro, NC 2/2002 – 4/2006 Assistant Manager 8/2004 – 4/2006

Traveled to new restaurants to train staff and establish procedures and policies Corporate Trainer

Led kitchen training classes and hands on training for newly hired managersLine Cook, Server, Bartender, and Expediter

Academic Honors and Affiliations:

Grade Point Average of 3.92 Dean’s List - Highest Honors Dec. 2009, March 2010, June 2010,

Sept. 2010 Dean’s List - Honors Sept. 2008, Dec. 2008 Award for Perfect Attendance June 2010 National Technical Honor Society Member August 2010 - Present

Volunteer Work:

Teacher’s Assistant at ITT Technical Institute Dec. 2010 – March 2011

Marshal at National Technical Honor Society Events Assisted in coaching JV Wrestling Team for two seasons after graduation Assisted in organizing and refereed club wrestling tournaments in summer of 2001

and 2002