resume-edgar c.sosa de la rosa
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7/31/2019 Resume-Edgar C.sosa de La Rosa
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Resume
Name: Edgar Cosme Sosa de la RosaDate of birth:: June 28, 1976
Birthplace: Monterrey, Nuevo Len, Mxico.Address: Sierra Madre 251Terranova Residencial
Juarez, Nuevo Leon, Mex.Phone (Celular): 52 + 811 386 6699Phone (Home): 52+81 1772 7773
Nationality: Mexican.Civil state: Married.E-mail: [email protected]
[email protected] - Objective :
To obtain a position as a Technical Support Specialist or Help Desk Representative.
- Summary of Qualifications :
Help desk technician with three years of experience diagnosing and resolving technical problems in a multi-user environment.Advanced knowledge of Windows NT, Windows 2000 Professional, Microsoft Office, Microsoft Outlook Exchange e-mail client,and Internet access.Over 4 years of experience working in a help desk and call center environmentKnown for approachability, diplomacy and calm demeanorDemonstrated ability to quickly diffuse heated customer situationsProvided a leadership role in a team environment
Excellent troubleshooting and logical problem solving skills.
- Education :DataMex Del Norte, A.C. Monterrey, Nuevo Leon, Mex
Analist Programmer
- Skills :
Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000Professional, MS Office,E-mail, Internet connections, and hardware/peripherals.Worked with DOS, M.S.Windows 3x, Windows 9x, Windows ME, WinXP and WinVista Microsoft operating environments.Knowledgeable in programs such as, Access, Excel, DBase III and IV, and FoxPro 2.5 (DOS).
Experience supporting applications that use MS SQL.Excellent working knowledge of operating systems for trouble shooting in MS WinX and Linux (Ubuntu, Red Hat, Fedora andDebian).
Audit in Systems.Knowledge in Hardware, Firewalls, Hub's, Nets.Programming, FoxPro 2.0 (DOS), Pascal, Turbo C, HTML, HTML editors, Internet, FTP, graphic editors, etc.Repair, assemble and configuration of computers, Installation and configuration of Software.
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- Experience :
Milenio.comWeb OperatorDuration: Aug.08/ActualCarrying out the Following activities:
Monitoring Web Services (Nagios).Testing Systems.Support in databases and performance.Support to New Tech Dept.
QualityPost / QP ExpressIT ManagerDuration: Mar.07/ActualCarrying out the Following activities:Network Manager (Dell servers/Win2003Server).Testing Systems.Maintenance and repair IT equipments.Support to New Tech Dept.
Brand Scaffold (With temporary work visa Luisiana, USA)Helper (Scaffold Builder)Duration: Oct.05/Jun.06Carrying out the Following activities:I support carpenter or leadman in job site to passing material.
Multimedios Redes / IntercableTechnical Support Agent.Duration: Sept.02/Jun.05Carrying out the Following activities:Team configuration for connection to internet via Cable.Net monitoring.
Training and handling personal.Creation of reports.Information about sales and costumer service.Employees' of Call Center supervision (Technician Supports).
- Technical achievements :
Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and testedhardware and software.