MONICA AQUINOPhone: (626) 278-8529

E-mail: monica.aquino30@yahoo.com

OBJECTIVESeeking a position in the field of Hospitality, specifically in Management to achieve skills, insight, and leadership in the industry to further improve on education and work experience.

EDUCATIONCalifornia State Polytechnic University, Pomona June 2014Bachelor of Science in Hospitality ManagementEmphasis in Culinary and Baking and Pastry ArtsCumulative GPA: 3.37

RELATED COURSEWORKMarketing Management, Sanitation Practices in the Hospitality Industry, Food, Beverage, and Labor Cost control, Professional Cooking, Food and Beverage Laboratory, Traditional Italian Cooking II, Culinary Product Development and Evaluation

RELATED EXPERIENCESprinkles Cupcakes 4/2014-presentFigueroa Street Los Angeles, CAShift Lead 1/2015-present

Daily forecast cupcake counts in relation to sales, capacity, customer demand, and trends as needed Train employees following company procedure, emphasize importance of product and significance of customer service Directly handle customer complaints and issues in person and over the phone using problem solving skills Supervise hourly associates and kitchen staff though delegating tasks based on store demand in a fast paced environment Properly follow close/open/mid shift manager duties throughout the week accordingly

Cupcake Associate 4/2014-1/2015 Accurately take down orders using product knowledge and customer service abilities Box cupcakes according to amount and occasion while paying close detail to presentation Interacting with customers communicating knowledge of ingredients, preparation, and business policies Work with fellow cupcake associates in aiding with orders, boxing, stocking, and keeping an orderly store Correctly place orders on Point of Sale system and perform efficient and friendly transactions

California Pizza Kitchen 4/2011-3/2013Westfield Santa Anita Arcadia, CAServer Position

Accurately take down and place orders for seated guests, deliver food and drinks for assigned tables, and run food for other servers

Express extensive menu knowledge and execute marketing and sales skillsTakeout Position

Accurately take down and place orders through aloha computer terminals, package and bag food, create sides/drinks, and deliver orders to proper curbsides and/or mall deliveries

Communicate with customers over the phone and in person, manage the register and credit receipts, run food during slow periods

Host Position Execute customer service skills to meet guest needs, greet guests and seat accordingly based on a server map in the

Restaurant, and work with other hosts during busy hours to properly seat guests Manage the host stand and wait list when needed, answer phones and assist customers accordingly

References presented upon request