Stephanie Denise Carroll (901) 574-4470 stephaniecarroll912@gmail.com

ObjectiveSeeking to secure a full-time position with a well established organization in a productive

environment that can utilize my leadership, professional and educational skills.

Summary Eight years experience providing quality customer service Extensive use of Microsoft Outlook, Word, Excel, Access, and PowerPoint Type 70 words per minute Selected for Leadership Collierville Program

EducationStrayer University, Memphis, TennesseeCurrently pursuing Masters of Science, Human Resource Management

Christian Brothers University, Memphis, TennesseeMay 2010 - Bachelor of Business Administration and Finance

Professional ExperienceIndependent Bank – Collierville, TN2014 to presentTellerResponsible for handling, processing, and servicing of client’s branch transactions in a prompt, efficient, and accurate manner. Duties;∙ Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit∙ Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices∙ Process checking & savings withdrawals; Cash checks: verify endorsement, receive proper identification and ensure validity∙ Identify counterfeit currency.∙ Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.∙ Cross-sell bank products and services∙ Refer customers to the proper department for issues that cannot be resolved at the teller line∙ Count and roll loose coins∙ Issue personal money orders and cashier’s checks, accept orders and payment for U.S. Savings Bonds and sell American Express Travelers Checks (single & multiple signers)∙ Accept loan payments: verify payment amount and issue receipts∙ Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded∙ Ensure teller station is properly supplied∙ Balance and update savings passbooks and close accounts when requested∙ Follow procedures for removing accounts for dormancy∙ Balance drawer daily, including periodic batching of cashed checks∙ Process cash advances, redeem U.S. Savings Bonds∙ Maintain appropriate currency logs∙ Follow all bank policies and procedures

∙ Cross-trained on retail banker duties

O’Charley’s Restaurant – Collierville, TN June 2007 to presentHostessServer Front of House Shift LeaderConsistent delivery of customer orders utilizing health and quality control standards; provide excellent customer service; accurate and timely processing of customer orders; input/output of financial transactions; ensure proper balance sheet; and, other duties as assigned.

Cigna Insurance - Memphis, TN November 2011-October 2013General Clerk Associate Administrative Services SpecialistBenefits Assistant Demonstrated understanding of customer expectations and "sense of urgency" resulting in the ability to meet and exceed customer needs, maintained knowledge and expertise in all products, programs, services and enrollment activity; coordinated with Client Manager to ensure needs are met and potential problems are prevented; responded in a timely manner to client inquiries, entered data for medical, dental, vision insurance, answered phones, updated information changes, and termed inactive employees/retirees from company’s system; responded to customer calls by channeling questions and issues appropriately within Cigna Healthcare; demonstrated strategic thinking and planning skills; proficient in Cigna Access system; referred client service issues, administrative functions, benefit/eligibility/claim issues, billing questions, and installation matters to appropriate service organization representatives (Client Advocacy Team , Client Service Executive, Customer Service Claim, and Call Centers), and other duties as assigned to meet client/organization expectations.

Collierville Parks & Recreation – Collierville, TN Summer Program 2003 to 2007Camp CounselorResponsibilities included chaperoning and coordinating planned activities of school-age children at the (5-11) day camp with a focus on diversity and positive behavior. Additional duties called upon me to be a liaison to the senior staff and camp director.

Malco Theater – Collierville, TN August 2005 – March 2006Cashier/ConcessionsAccountable for providing quick and friendly service to patrons, soft-selling highlighted snacks and beverages, accurately handled monetary transactions and ensured the concession area was clean, sanitary and visibly pleasing, as well as conducted and stocked inventory.

Leadership/InvolvementMentor, Math Enrichment Program – Memphis City Schools June 2009 – July 2010

Provided assistance to the classroom teacher Provided guidance and interaction with the students Tutored students in math equations

Up ‘Till Dawn – Memphis, Tennessee 2007-2010

Coordinated Fundraiser for St. Jude Served as Team leader for my group

CBU Student Association – Memphis, Tennessee 2006-2010Treasurer 2009-2010

Recorded all club dues and other contributions Worked with officers to create the annual budget Worked closely with 7 executive board members

Historian 2008-2009 Served as photographer for the club Worked closely with executive board and consensus members

Christian Brothers Lady Bucs Softball 2006-2010

Team Player for 4 years Played Right Field, First Base, and D.P. (Designated Player)

Leadership Collierville (2005-2006) – Successfully completed structured leadership and team building program formulated by the community-based organization of the same name. Educational sessions included development of leadership skills, government, diversity, business and economics.

PROFESSIONAL REFERENCES FURNISHED UPON REQUEST