Jessica Zavala jessicazavala17@gmail.com | 804-412-5679 | N. Chesterfield,Va

Objective: Highly organized, proactive, and detailed oriented individual seeking to

obtain a position with a company which will require me to utilize my customer service skills, abilities and experience in the field to ensure the company's success.

Experience Cashier

Burger King, Colonial Heights,Va

May 2010 – Jun 2011

Provided customers with excellent service by making sure that their orders are taken correctly and food is delivered on time. Process cash, credit cards or checks at the cash register and return change. Take customers’ complaints and suggestions and relay them to restaurant managers.

Picker/Packer/Floater Evergreen Enterprises, Richmond,Va

Jan 2012 – Jan 2015

Order Picker responsible for filling and delivering client orders to the delivery platform in a way that meets Company standards for safety, security, and output.Counted inventory. Trained new employees, as a bilingual individual, I intergraded myself within the office, where I would assist my supervisor with day to day office tasks, where I would also have to translate to Spanish speaking employees, who could not communicate well in English.

Administrative Assistant Select Staffing, Richmond,Va

Feb 2015 – Present

Provide primary support to office management.

Perform daily office tasks successfully, such as: Received, screened and

referred telephone calls, Provided excellent customer service to visitors. Operated photocopy machine, received and routed mail to other staff or County offices as appropriate. Maintained office files and folders, keyed data into computer databases.

Skills

• Fluent in Spanish/English • Excellent Customer Service• Great Telephone etiquette • Inventory Checks• Basic Office procedures• Staff training• Prioritizing• Diverse culture background• Team Lead• Multi-tasking/Problem-solving • Confidentiality

Technical Skills • General office equipment • Microsoft Programs: Word, Excel, PowerPoint, Outlook • Web and Social Skills • Spreadsheets • Operating Systems: Windows (all versions), Mac OS X

Education High School Diploma Lloyd C. Bird, Chesterfield, Va 2008 – 2011

3.0 GPA

Dental Assistant Chesterfield Technical Center, Chesterfield,Va2009 – 2010 Certification: Dental radiation safety Hygiene

Volunteered at Give kids a smile, gave children fluoride and cleansing treatment.

References

Barbara Aceves, Office Administrator Select Staffing

804-617-1760

KEVIN HSU, SupervisorEvergreen Enterprises

804-317-4612

Brenda Gonzalez Evergreen Enterprises

804-931-9085